Jobber is hiring a Remote Customer Analytics Manager
Are you passionate about using data to drive impactful product decisions?\n\nWeโre looking for a Customer Analytics (Growth & Retention) Manager to be part of our Business Analytics team.\n\nThe team:\n\nBusiness Analytics is part of the Business Operations team, our internal consulting team - theyโre the decision support mechanism that connects data, business insights and an internal tech stack (systems) with the rest of the organization. In essence, Business Analytics is a central function that exists to drive business outcomes in all corners of Jobberโs ecosystem.\n\nThe role: \n\nReporting to the Head of Customer Analytics, the Customer Analytics Manager will champion monetization (upsell / cross-sell) and retention analytics designed to profitably grow Jobber subscription revenue. \n\nThe Customer Analytics Manager will:\n\n\nBe a thought partner to the Marketing & Retention teams by proactively proposing analytical solutions and data insights that help improve customer engagement, grow customer lifetime value through upsell / cross-sell and increase customer retention \n\nCollaborate with stakeholders to understand their business objectives, translate business objectives into proposed solutions (e.g. analysis, KPIs, BI, Data Science) and socialize the proposals to ensure stakeholderโ alignment & buy-in\n\nPerform in depth (hands-on) analysis to drive insights, and inform business recommendations\n\nResponsible for the development, oversight and presentation of customer performance insights for business reviews and leadership updates \n\nDevelop and implement solutions to measure and optimize the impact of ongoing operational and strategic activities on Customer success & Product engagement. \n\nProvide BI & Data team with requirements for customer analytics data, reports and dashboards\n\nCollaborate with Data Science team on ML / AI developments supporting Customer Analytics, GTM Marketing strategy and development of automated A/B testing capabilities\n\nSupport experimentation initiatives by providing requirements for A/B design and executing success measurement and statistical quantification \n\nMake recommendations that enhance our reporting capabilities, establish best practices and an ability to scale\n\nBe curious about possibilities and explore techniques, data or unique new ideas that drive business insights and enhance our capability of reporting efficiency of retention initiatives \n\n\n\n\nTo be successful, you should have:\n\n\nDeep understanding of SaaS business metrics\n\nStrong quantitative skills and experience utilizing scientific analytical methods and quantitative analysis techniques\n\nExpert-level SQL programming skills \n\nSolid understanding of complex relational data structures\n\nExperience of Customer Segmentation or Understanding of Predictive Modeling for churn or upsell/cross-sell\n\nPassion for storytelling using data with an ability to synthesize complex information into simple, clear and compelling actionable insights \n\nStrong business acumen & ability to define strategic initiatives and oversee the development of impactful proposals \n\nStrong communication skills with the ability to work collaboratively across multiple teams \n\nAbility to design solutions under data & time constraints \n\nExperience of mentoring junior analysts in the team (is an advantage)\n\n\n\n\nYou should also:\n\n\nBe proactive and relentless. You are comfortable seeking information independently, solving conceptual problems, corralling resources and delivering results.\n\nTo have a strong and confident communication style. You have the ability to actively listen, empathize and consult with stakeholders, and you can take something complex and difficult and make it easy to digest.\n\nBe comfortable in an ambiguous and fast-paced environment. Weโre growing fast and things are changing every day - what worked yesterday might not anymore.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Architect, SaaS, InfoSec, Cloud, Engineer, Software, Python, Senior, Stats, HR, Finance, Web, Teaching, Video, Education, Accounting, PHP, Angular, API, Backend, React, Typescript, Mobile, Golang, Marketing, Medical, Test, DevOps, Developer, Digital Nomad, Sales, Design, Excel and Junior jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nVancouver, British Columbia, Canada
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