Crocs is hiring a Remote Crocs Customer Service Representative
\n.\n\nA world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world โ and for good reason: since 2002, weโve sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort and value.\n\nEvery day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are.\n\nThe Customer Service Representative will be responsible for responding to customer needs in an excited, courteous, and knowledgeable manner, by phone and e-mail. This person will own a $6M+ portfolio of wholesale accounts, supporting the customerโs order fulfillment needs and chipping in on meeting sales goals. The CSRโs will work as a team to ensure all customer inquiries are resolved within established SLAโs, helping all customers regardless of account assignment. Outstanding communication follow through skills, problem solving, and decision making will be essential to being successful at this position. They will work to make every customer interaction comfortable and memorable, maintaining a positive and professional demeanor with both customers and internal team members.\nJob Duties and Responsibilities \n\nโขPrimary focus of this position is to provide a high level of customer happiness by focusing on timely resolution of issues and encouraging close working relationships with sales and customers\nโขAccept, process, and supervise customer orders through EDI and non-EDI systems. Process sales and PO changes as required\nโขHe or she will work with planning, sales and management to make decisions in the best interest of the company and the customer\nโขSupervise order book and maintain established metrics for order fulfillment activities\nโขWork with customer compliance to assure all improvement requirements are met\nโขMonitor customersโ order book and maintain established metrics for order fulfillment activities \nโขCreate return authorizations, resolve shipping-errors, and process discounts for the customers in the designated client group\nโขMaintain accurate customer master data records including requesting customer-specific pricing and new customer address book records as required\nโขHelp with on boarding for new team members\nโขContinuing education and training to increase knowledge and tackle more sophisticated responsibilities\nโขMay be required to perform additional duties, special projects and responsibilities as assigned by management\n\nRelated actions include, but are not limited to:\n- Daily, morning review of the Sales Order Exceptions Report (SOE) and any subsequent actions to ensure the timely flow of orders through to delivery\n- When applicable, create a customer-specific PO tracker to complement your visibility of order integrity through the entire chain\n- Partner with demand planning to resolve supply delays as they arise\nQualifications\n\nThe requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\n\nโขExtensive customer service experience, preferably in a wholesale/business to business environment\nโขDemonstrate excellent written and verbal communication\nโขAbility to perform research, demonstrate sound judgment, and resolve problems\nโขCapability to work independently, and promote a positive team environment\nโขOrganizational and time management skills\n\nSolid understanding of:\n- SAP or similar enterprise ERP system\n- Salesforce Service Cloud or similar CRM/case management system\n- Excel- vlookups and pivot tables specifically\n- Outlook\n\n \n\nCrocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment. \n\nTitle: Customer Service Representative\n\nJob Level: Entry Support/Tactical Individual Contributor\n\nCareer Level: CL2\n\nHourly Range: $33.680 - $48,680\n\nWorkplace Persona: Explorer \n\nThis position is eligible to participate in a company incentive program.\n\nThis position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Education, Cloud, Sales and Non Tech jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBroomfield, Colorado, United States
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