\nAbout us:\n\nHere at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.\n\nWe obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. \n\nTarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.\n\nTo learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping restaurants thrive, not just survive.\n\nWhat we’re looking for:\n\nAs we enter our next phase of growth, Tarro is looking for a Client Success Manager to join the team! As a Client Success Manager (CSM), you will take on a strategist mindset to work with our restaurant clients to grow and optimize their businesses leveraging Tarro technology. \n\nYou are responsible for building and maintaining strong relationships with portfolio restaurant clients to ensure high levels of client satisfaction with retention and growth top of mind. You will work closely with our clients alongside Sales, Services, and Product Management teams to provide the most seamless post-sales experience and be an advocate internally for the clients.\n\nTo learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping restaurants thrive, not just survive.\n\nWhat you’ll accomplish: \n\n\nYou will build and maintain strong relationships with assigned clients.\n\nYou will take a client-oriented relationship management approach to drive product adoption, client satisfaction, and overall client health.\n\nYou will take ownership of accounts - manage their onboarding and serve as the main point of contact between clients and the rest of the Tarro team.\n\nYou will strategize with clients to connect their business goals and challenges with Tarro products and services (for upsell and cross-sell).\n\nYou will stay in touch with clients to ensure that they're realizing the full potential of Tarro products and services.\n\nYou will ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution.\n\nYou will serve as the voice of the client, evaluate and provide customer recommendations to internal teams for product/service improvements.\n\nYou will develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall client support.\n\n\n\n\nAbout you:\n\n\nYou have native fluency in Mandarin Chinese and professional fluency in English.\n\nYou have strong project management skills to manage a dynamic client portfolio.\n\nYou have creative problem solving skills with a strong attention to details.\n\nYou have excellent communication skills.\n\nYou have 2-3 years of experience in customer success or similar client-facing roles with a high-growth B2B business.\n\nYou have technical proficiency with computers and information systems with the ability to translate technically detailed processes and integrations into layman’s terms with clients who are not tech-savvy.\n\n\n\n\nBonus points: \n\n\nYou have experience in a consumer driven industry with a passion for the customer.\n\nYou have experience using CRM and CSM tools.\n\nYou have a roll up your sleeves mentality with current or prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.\n\n\n\n\nIf you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!\n\nTarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.\n\nThe salary for this role is $60,000 - $70,000 USD + Bonus. \n\n \n\n#LI-Remote\n\n \n\n\n\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States