\nAbout Pair Team\n\nPair Team is on a mission to improve the wellbeing of underserved communities through increased access to high-quality care.\n\nWe are the first tech-enabled care team that empowers safety-net primary care systems and the Medicaid & Medicare patients they serve. We act as an extension of the clinical staff to provide a personalized, high-touch care experience while addressing patients' barriers to care such as lack of transportation, housing/food insecurity, and mobile phone access. Internally, we are building a unique care delivery platform to ensure clinical best practices, integrate care with community-based organizations, and automate administrative work so that we can focus on time with our patients. \n\nOur Values\n\n\nTrust: We consistently strive to earn the trust of our patients, our clinic partners, and our teammates.\n\n\n\n\n\nGrowth: We grow together – as a company and as individuals. \n\n\n\n\n\nAccountability: We act like owners and take pride in our work.\n\n\n\n\n\nAct beyond yourself: Our vision and impact goes beyond ourselves and so must our actions.\n\n\n\n\n\nAbout the Opportunity\n\nPair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most.  We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare. \n\nWe seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.\n\nThis is a remote-forward hybrid position; while you will be asked to do in-person engagements in Santa Cruz, CA with another PairMate 1-2x/month, 90% of your work will be from home.\n\n\n \n\nKey Responsibilities:\n\n\nMaintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals\n\nUse relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system\n\nConducts periodic telephonic and SMS outreach to ensure timely follow-up to members \n\nWork with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan\n\nSupports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist  with delegated tasks\n\nCollaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions\n\nConsistently meet monthly encounter metrics to ensure compliance with health plan regulations \n\nIdentify and break down barriers ensuring individuals’ continuation with the program\n\nAssists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups\n\nCoordinate physical care management appointments through collaboration with external and internal providers\n\nUtilize external and internal online platforms to collaborate with team members and carry out daily tasks\n\n\n\n\n \n\nMust-Have Qualifications:\n\n\n3+ years of general work experience\n\nYou are physically located in/near Santa Cruz, California\n\n\nField Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations\n\nVirtual Ops requires a quiet, HIPAA compliant and internet connected space\n\n\n\n\n\n1+ year(s) of case management experience\n\n* Bilingual – English/Spanish \n\nStrong understanding of cultural fluency\n\nHigh degree of empathy \n\nAbility to work collaboratively in a multidisciplinary team\n\nAn eye for optimization\n\nOrganizational skills\n\nAbility to remain patient when faced with adversity \n\nStrong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing\n\nMust have quiet and HIPAA-compliant at-home work environment with reliable Internet connection  \n\nReliable travel to get around the Santa Cruz community \n\n\n\n\n \n\nPreferred Qualifications: \n\n\nDemonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder \n\n2+ years of case management experience\n\nExperience with motivational interviewing\n\nKnowledge of medical terminology\n\nZest for problem solving, seeking answers, and thinking outside the box\n\nDetail-oriented and organized self-starter who is a rockstar multitasker\n\nReliable and comfortable in an ever-changing environment\n\n\n\n\n \n\nBecause We Value You:\n\n\nSalary: $22-$25/hour\n\nComprehensive health, vision & dental insurance\n\n401k\n\nEquity compensation package\n\nMonthly $100 work from home expense stipend for your WFH days\n\nGas reimbursements for your on-site engagement days\n\nFlexible vacation policy -- take the time you need to recharge!\n\nWe provide all of the equipment needed for the role\n\n* Opportunity for rapid career progression with plenty of room for personal growth!\n\n\n\n\n \n\nPair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting, Video and Mobile jobs that are similar:\n\n $50,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🦷 Dental insurance\n\n💰 Equity compensation\n\n
\n\n#Location\nRedwood City, California, United States