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\nWe believe that the high quality of support provided to our customers truly showcases the quality and integrity of our company. As a SaaS company, we must continuously prove our value to our customers. Our Technical Support team is the hub of that proof, and prides itself of being composed of well prepared, skilled representatives that can provide timely and high-value support to all our customers. To provide this level of support to our growing customer base, we are expanding our Support team in the US, so we can continue to provide high-touch support as we grow.\n\nWhat you will do:\n\n\n\n* Know our product inside and out. Because, from the customer's perspective, you are the Treasure Data expert\n\n* Handle first-level support cases received from our CRM portal and provide first level technical assistance based on needs\n\n* Engage with our customers in live chat support\n\n* Build our knowledge base by collecting and organizing customer feedback from our support channels \n\n* Reproduce, report, and escalate bugs to our engineering team using JIRA for bug tracking; partner with the team in finding solutions to customer issues\n\n* Represent the customer on requests, advocating for their needs and viewpoints with the Treasure Data team, while properly setting customer expectations.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Customer Support, Jira and SaaS jobs that are similar:\n\n
$60,000 — $95,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.