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\nPlatform.sh, the award-winning PaaS solution from Paris, France, is looking for a Director of Operations to help build our customer experience team and support practice.\n\nThe support practice at Platform.sh encompasses provisioning, onboarding, and running of hundreds of cloud servers for hundreds of customers running web sites and web applications, as well as troubleshooting machine and human errors that threaten application uptime.\n\nAs the Director of this practice, you will manage a worldwide distributed team of technical support engineers who excel at guiding customers towards successful cloud computing experiences, and who maintain the operation of our systems with surgical precision.\n\nThe Director of Operations is the interface between our customers, who are very technically capable in their own right, and our engineering team, who is busy crafting revolutionary tools for building, deploying, and running modern web applications.\n\nDo you know what good communication looks like, and are you able to set a high bar for tone, diplomacy, and respect? Good, we welcome your leadership.\n\nDo you have strong opinions on how to manage an on-call rotation? Good, we want to hear them.\n\nDo you obsess about process, workflow, and efficiency? Excellent; your obsession will feel right at home with us.\n\nYou will be a hiring manager, a KPI setter, and a key decision maker for the aspects of our product and practice that relate to operations, and customer onboarding, training, and support. You will have KPIs around uptime (of our systems and of our customers’), and for the efficiency and productivity of the support team. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Executive, Ops, Cloud and Excel jobs that are similar:\n\n
$72,500 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.