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Role: Customer Success Associate\nCompany: Wisr\nLocation: Cleveland, OH or Remote\nMinimum Experience Level: 2 years\nSalary: $40,000\n\nWho We Are\nWisr was founded in 2016 to bridge the growing rift between college education and successful job placement. Since then, Wisr has grown to support the full student lifecycle at 50 higher education institutions across the US. Leveraging over thirty years of collective experience in higher education technology, the Wisr team built a tool that connects all of an institution's stakeholders to put each student at the center of a web of mentors, academic advisors, and personalized support.\nWe are seeking an experienced Customer Success Associate with a proven track record in developing deep customer relationships, driving product adoption, and identifying areas for upsell and expansion. \n\n\nPerks and Benefits \nโข Competitive salary\nโข Fully remote with home office, internet, and co-working stipends\nโข 100% employee health insurance coverage; 25% dependent coverage\nโข 12 weeks paid primary caregiver leave, 4 weeks paid secondary caregiver leave\nโข Stock options\nโข Flexible spending account (FSA)\n\n\n# Responsibilities\n
What Youโll Do\nโข Work with closely with customers from the moment they join the Wisr community and throughout their journey, from onboarding through renewal\nโข Manage the technical and project portions of onboarding new customers\nโข Support customers and end users, in partnership with CSMs and our VP of Customer Success, to ensure they are fully adopting and integrating Wisr products into their institutions\nโข Provide guidance clear guidance in managing and monitoring customers to ensure their needs and any issues are resolved quickly\nโข Create customer enablement materials such as articles, tutorial videos, webinars, and more\nโข Act as a channel for customer feedback as they present their goals and needs to improve Wisr\nโข Perform onsite or webinar-based training for customers, as needed\nโข Work cross-functionally throughout the organization, communicating customers needs with engineering and product, ensuring support requests are resolved in a timely manner, and assisting Sales in setting up prospective customers for success\nโข Be a strong advocate for your customers in higher education \n\n# Requirements\n\nWhat Youโll Bring to the Role:\nโข 2+ years relevant work experience in customer-facing roles for SaaS or higher education administration\nโข Strong and polished communication skills, including written and the ability to present trainings\nโข Self-motivation, proactive team player with remote experience preferred\nโข Technical apptitude with SaaS and office suite products\nโข Ability to manage multiple tasks and projects\nโข Bachelorโs Degree or higher \n\nPlease mention the words **RELIEF FOLLOW RAISE** when applying to show you read the job post completely (#RMy44OS41Ni4yMjg=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Education, Customer Support and Non Tech jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Location\nUnited States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.