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SaleHoo.com


closed
United States, Canada, Central or South America
 
๐Ÿ’ฐ $40k - $70k*

ecommerce

 

customer support

 

non tech

SaleHoo.com

SaleHoo.com

salehoo.com

๐Ÿ”Ž10,696 views

โœ… 9 applied (0%)

This job post is closed and the position is probably filled. Please do not apply.
Doubledot Media is a New Zealand-based company creating online tools and training for people looking to start their own online businesses. Weโ€™re based in Christchurch, but the majority of our team work remotely from various places around the world.\n\nWe have a part-time (weekend hours) customer success position available to work with our SaleHoo customers.\n\n[SaleHoo.com](https://www.salehoo.com) is a carefully curated directory of over 8,000 wholesale and dropship suppliers. Our customers use our directory as a safer and easier way to find suppliers for goods to sell on eBay, Amazon or in their own eCommerce store.\n\nOur new customer support representative will play a vital role in answering customer queries, providing guidance (and sometimes a little common sense) and generally making sure our members receive all the help and care we can give them.\n\nWe're looking for someone with great (written) people skills, a fair amount of cleverness, the ability to Get Things Done, and a genuine desire to help the good people of the internet succeed.\n\n**Neat things about working with us:**\n* Work from home (or from our Christchurch office)\n* Relaxed, ego-free, family-friendly work culture\n* Need a few more reasons? [Read what current and former staff have to say](https://www.glassdoor.com/Reviews/Doubledot-Media-Reviews-E1029356.htm)\n\n**If you'd like to come work in our Christchurch office in Ferrymead, you also get:**\n* Weekly Friday BBQ (or sushiBQ, or ThaiBQ)\n* Novelty coffee mugs\n* An extremely comfortable chair\n* Tap dancing seagulls\n\n# Responsibilities\n * Responding to customer and pre-purchase emails about our SaleHoo.com products.\n* Moderating and answering questions on our members' forum.\n* Searching the internet for quality suppliers to add to our wholesale directory.\n* Contacting wholesalers to verify their authenticity, and to gather information for our directory.\n* Using our directory to create tailored lists of wholesalers for customers wanting to sell a particular kind of product.\n* Solving technical problems the customer might be having with their account.\n* Recording FAQs and other information as required.\n* Searching our database for customer information and updating records. \n\n# Requirements\n* Excellent written English and a friendly manner in writing. You should be able to build a rapport with customers via email.\n* Common sense and the ability to "read between the lines" to understand what customers are concerned about.\n* Empathy and patience to deal with customers with different backgrounds and levels of technical ability. You'll be clear, patient and pleasant.\n* Meticulous attention to detail. Your spelling and grammar should be top-notch.\n* Good time management skills. Since this can be a remote working position, you'll need to be organized, motivated, and (dare we say) a "self-starter".\n* Good internet research skills for digging up hard-to-find suppliers, and for sniffing around to make sure they're legit!\n* The ability to learn new software and systems. You'll be working with our customer support software and content management system, so it's good if you're a quick learner and not fazed by learning new tools.\n* A background in selling online, Shopify or experience in the wholesale industry is highly desirable. \n\nBe sure to mention the words **CLAW INDOOR HINT** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on previous jobs related to Ecommerce, Customer Support and Non Tech jobs that are similar:\n\n $40,000 — $70,000/year\n \n\n#Location\nUnited States, Canada, Central or South America


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