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\nFormstack, the most flexible and powerful form building application, is looking for a Support Engineer to add to the team.\nFormstack is a 13-year-old company with its roots in Indianapolis. Our customers span 110 different countries, and our employees live and work across the U.S. and the globe. We provide a work environment that is flexible and provides great freedom for those who can perform. We are seeking people who demonstrate an ability to work effectively with individuals from diverse cultures and backgrounds.\nWho You Are:\nYou love to program and are driven to learn. You are a great communicator, detail oriented and can see a project through from start to finish. If that's you, you might be just what we need!\nWhat You Will Do:\nThe Support Engineer will collaborate with the CX and Development teams to create, maintain, and enhance features within our data sync product. You will also help fix bugs and maintain our documentation on that product.. You will work closely with the CX and Support teams to make sure features ship as they were planned and existing features are updated as needed.\nHow You Will Succeed:\n* Define the policies and procedures of our technical support function\n* Maintain the support queue\n* Research, troubleshoot and solve customer technical issues\n* Qualify, prioritize, and close technical customer problems\n* Collaborate with our product and engineering teams to solve technical issues\n* Use tools such as Postman to troubleshoot issues that require further escalation\n\n\nWhat We Are Looking For:\n* At least 3 years experience in a technical support role\n* Great communications skills on the phone, written and in person\n* Enthusiastic about wanting to work with and help solve issues for customers\n* Not afraid to jump on the phone with a customer to quickly resolve their issues\n* A verifiable top performer who can define process and align stakeholders\n* Independent motivation to create and execute self-directed work plans\n\n\nBonus Points:\n* Prior experience with system or data integration\n* Experience working with SaaS platforms in the MarTech space such as; Marketo, HubSpot, Pardot, Salesforce.com, SugarCRM, Zoho, Microsoft Dynamics\n* Knowledge of REST APIs and a programming or scripting language\n\n\nWhat Formstack Offers:\n* 100% covered Medical Insurance, as well as company-paid Dental, Vision, Disability and Life Insurance Benefits for full-time employees.\n* Unlimited PTO for all employees\n* 401k with matching company contribution for full-time employees\n* The most up-to-date technology, including company-issued Macs, the latest software and other tools needed to excel at your job\n* Company-paid conferences and extended learning\n* Yearly company gatherings\n\n\nWant to learn more about who we are and what we value? CLICK HERE to hear from some current Formstackers about what matters most!\nFormstack is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.\nAll data collected in our application process from resume collection to application questions is used for recruitment purposes only. We will store it in our applicant tracking system, JazzHR, and will not share this data with anyone else. We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles.\nThank you for your interest in Formstack! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Engineer, Microsoft, Excel, SaaS and Medical jobs that are similar:\n\n
$75,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.