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Box


๐Ÿ‡บ๐Ÿ‡ธ United States
๐Ÿ’ฐ $65k - $100k*

Cloud

 

Leader

 

Content

Marketing

Sales

Health

Medical

Non Tech

Box

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๐Ÿ‘€ 4,609 views

โœ… 58 applied (1%)

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Box is hiring a
Remote Scaled Customer Success Manager

\nWHAT IS BOX?\n\nBox is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.  \n\nBy joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 99,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. \n\nWHY BOX NEEDS YOU:\n\nWe are looking for a Scaled Customer Success Manager who understands the value of nurturing customer relationships, at scale. You will be responsible for engaging with customers post-sales, driving user adoption and business value to help support high retention. \n\nOur Scaled team needs ambitious, highly productive individuals to provide us with adoption and optimization best practices and help drive business value for our ever-growing customer base. This customer-facing team is innovative and agile โ€“ weโ€™re quick to experiment and live up to the Box values "Take risks. Fail fast" while we โ€œBlow our Customerโ€™s Minds.โ€ We need fresh eyes and customer-centric people who can help us continue to build an outstanding scaled Customer Success program.\n\nYou will work with a large portfolio of customers to proactively launch and drive adoption, as well as act as the voice of your customers internally at Box. Creative, upbeat and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in-depth and educating customers on how it can benefit them. \n\nWHAT YOU'LL DO:\n\n\n* \n\nManage post-sales activity for Boxโ€™s Scaled Enterprise customers through touch points that require product knowledge, prioritization planning, project management and the ability to quickly build rapport.\n\n\n* \n\nMaintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives.\n\n\n* \n\nDemonstrate high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses.\n\n\n* \n\nDevelop, test, and iterate on scaled playbooks and engagement strategies.\n\n\n* \n\nAnalyze customer data to build and execute engagement strategies within your customer portfolio.\n\n\n* \n\nProactively identify and flag churn risk and work actively with broader account team to mitigate.\n\n\n* \n\nPartner with Marketing, Sales and Box Consulting to provide effective customer engagements.\n\n\n* \n\nFunction as the voice of the customer, identifying customer trends and providing internal feedback on how Box can better serve our customers.\n\n\n\n\n\nWHO ARE YOU:\n\n\n* \n\nDegree required\n\n\n* \n\n3+ years experience supporting customers in customer success / account management / customer marketing at scale\n\n\n* \n\nSignificant level of comfort interacting with a high volume of customers, over a variety of mediums (phone, email, webinars). Strong writing skills and marketing experience would be a plus\n\n\n* \n\nSelf-starter who has fresh ideas when it comes to growing customer engagement\n\n\n* \n\nGreat prioritization skills and ability to execute on customer-facing activities\n\n\n* \n\nAbility to make changes on the fly and continuously improve our processes\n\n\n* \n\nFamiliarity with Gainsight and/or Salesforce\n\n\n* \n\nTeam player and customer advocate motivated by helping others succeed\n\n\n* \n\nYou know how to listen to the customer and translate their business needs into a personalized consultation\n\n\n* \n\nHighly data-driven and intrigued by the challenge of delivering an awesome Box experience to hundreds of customers\n\n\n* \n\nYou're a go-getter who thrives in a fast-paced environment, embraces change and takes the initiative to get things done\n\n\n\n\n\nBENEFITS \n\n\n* \n\nVisit this webpage to check out all of our exciting healthcare benefits: https://join.collectivehealth.com/box\n\n\n* \n\nFor all other benefits, please check out: Box Benefits + Perks \n\n\n\n\n\n \n\nEQUAL OPPORTUNITY \n\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n\nHEALTH AND SAFETY\n\nTo promote the health and safety of all Boxers and our communities, in order to "Go to Work" at Box in the U.S., you must be Fully Vaccinated or have an approved accommodation. "Go(ing) to Work" at Box is defined as visiting a Box office, facility, or co-working site, visiting or meeting in person with fellow Boxers, Box clients and/or customers, vendors, or partners, engaging in business travel, and or participating in any Box-sponsored and/or related activity where others are present.  If you are fully remote and do not "Go to Work,โ€ the vaccination requirement is not applicable.  "Fully Vaccinated" means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen.  If you are unable to get a vaccine due to a medical condition, a sincerely-held religious belief or another legally recognized reason, Box will consider requests for an accommodation.\n\nFor details on how we protect your information when you apply, please see our Personnel Privacy Notice.\nNotice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.\n \nNotice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.\n\n#LI-KS1\n\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud, Marketing, Sales, Medical and Non Tech jobs that are similar:\n\n $65,000 — $100,000/year\n \n\n#Location\nSan Francisco, California, United States
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