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22 new jobs posted today

Awesomic.io



๐ŸŒ Worldwide
 
๐Ÿ’ฐ $20k - $60k

Customer Success Manager

Awesomic.io

awesomic.io

Apply now

๐Ÿ‘€ 2,153 views

โœ… 88 applied (4%)

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Awesomic.io is hiring a
Remote Customer Success Manager

Yo-yo-yo! ๐Ÿ’ฅ


Working with Awesomic, youโ€™ll get actual fast-growing startup experience. Youโ€™ll be able to make decisions in successful customer journey building and product feature development.

You'll work in fast development 1-week sprints with your teammates (you will join the Growth department, which includes Sales and Customer Success teams).


๐Ÿ”ฅ Thatโ€™s an amazing opportunity to start in a promising well-funded startup and be able to grow as a Customer Success Representative.ย Apply today!ย ๐Ÿ”ฅ


As a Customer Success Manager, you will care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.


๐Ÿš€ย Within this role, you will:


- support daily communication with our customers via chat, email, and the Awesomic app

- work with CS metrics to analyze data and improve customer experience

- establish clear retention goals and milestones to work towards

- minimize customer churn

- ัonduct cust dev interviews to gather valuable feedback for our Product and Growth teams and transform it into actionable steps

- help process billing requests

- encourage upsells and cross-sells

- suggest new solutions or products to improve customersโ€™ operations

- assist in onboarding and training junior Customer Success Specialists.


๐Ÿš€ย What is Awesomic?


Awesomic started in 2020 and in one year, we grew to 100+ people and 1000+ customers. Awesomic raised $2m investments and was backed by Y Combinator and successful entrepreneurs. Already 6000+ tasks were successfully completed within our app and with the help of our matching algorithm!

Most importantly, we are a community of open-minded and passionate people who support each other daily and enjoy a good laugh.


๐Ÿš€ย With Awesomic Team:


- Youโ€™ll join the coolest community of one-goal-driven people who love what they do and are ready to change the game with innovative decisions.


- You will be surrounded by beautiful art-works and creativity in all its manifestations daily. Plus, funny memes are welcomed very much in work chats โ€” so your business days will be fun :)


- Youโ€™ll have an opportunity to positively influence the processes personally if you see the ways for improvements. Youโ€™ll be able to build the companyโ€™s history together with the core team โ€“ one of the most significant values of working in a startup. Youโ€™ll be heard! :)


- Youโ€™ll get unlimited opportunities to develop as a professional and daily communication with customers from the top companies in the world. Many challenging and exciting cases are waiting to be solved by you!


๐Ÿ˜Žย Weโ€™ll be glad to meet you if:


- You have 3+ years of experience in Customer Success and IT

- You have experience in collecting, tracking, and analyzing CS data and metrics

- You have a self-driven, curious, and proactive nature

- You can think and type fast as well as keep calm and act logically and in a values-driven way when quick reaction and decision making is needed from your side.

- You are empathetic to people and are a patient, active listener.

- You actually care about customersโ€™ happiness and want to make their journey with the product outstanding and efficient.

- You are a great communicator, and you speak fluent English (as well as literate Ukrainian and Russian).

- You are responsible, well-organized, and able to multi-task and prioritize.

- You are a friendly, open-minded person and a born-troubleshooter.

- You donโ€™t mind staying in touch with customers fromย 9 am to 9 pmย by Kyiv time (you don't need to stay by the laptop during all this time, just grab a phone with turned-on notifications with you).


So, if you love people and people love you, weโ€™ll be glad to send you a test task. And letโ€™s get acquainted! โค๏ธ

Please mention the word JOLLIFY when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuMjM0LjIyMw==

Salary and compensation


$20,000 — $60,000/year


Location


๐ŸŒ Worldwide

How do you apply?


Apply for this job

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