\nAbout Us: \n\nFounded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages.  Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.\n\nTia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole-woman, whole-life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco. \n\nWe’re building a world class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture. \n\nTia is building a culture of excellence — in people, process and product. This is our northstar value; \n\nWhat is excellence, exactly?\n\nExcellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records. \n\nWe practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:\n\nA drive to constantly improve through experimentation, reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration\n\nBeing present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)\n\nAsking why, then why again — because accepting “this is just the way it is” is not good enough\n\nGrit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others\n\nA commitment to uncovering talents to unlock “rock star” potential across every individual\n\n\n\nFurthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.\n\nSaid another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent. We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence. \n\nLocation: Fully remote; any US city\n\nRole Title: Vice President, Experience Design\n\nHiring Manager: Co-Founder & Chief Product & Operating Officer\n\nPrinciples at play in this role (meaning things you should feel like a natural at):\n\n\nPrioritize contextual transparency: as this role is highly cross-functional and interfacing with disparate teams, prioritizing contextual transparency will be key for good decision-making.\n\nMake it make sense to you: managing and also partnering with other multidisciplinary teams will require an acknowledgment of how different minds understand information. In this highly internally consultative position, this value will be particularly important.\n\nSync on the Big 3 (goal, design & desired outcomes): compulsively strive to get in sync on these three factors. This too will be essential when working in tight integration across teams with competing priorities.\n\nCommit to designing and executing with diversity, equity, inclusion and belonging in mind: though everyone at Tia is responsible for this, the experience team will bear this responsibility to a great extent given its innovation role.\n\nAlign on safe to try: with experimentation being a core factor of experience design’s scope, maintaining good judgment on risk tolerance for introducing experiments across experience’s realms will be critical.\n\nAchieve goals through guiding others: as architect and manager of the new Experience team, excellence in this principle will be essential to success.\n\nBe a coach & principle investigator: managing a team of individuals from multidisciplinary backgrounds will require a multiple-size-fits-all management and mentorship style.\n\n\n\n\nAbilities:\n\n\nDriven to learn; learner, listener, and synthesizer\n\nAbility to set vision: big picture, strategic, and innovative thinker\n\nOpen-minded and communicative about thinking\n\nCross-functional collaborator & ability to drive towards cross-functional decisions\n\nRevels in understanding teams strengths & weaknesses, and knows how to orchestrate them\n\n“Rallies the troops”: motivates others, despite changing expectations\n\nHolds people accountable\n\nProcess oriented and results driven; likes to be “pie in the sky” but only when also coupled with periods of “brass tacks” – the combo is energizing to you!\n\nStrong collaborator, but also able to cut through and make decisions\n\n\n\n\nSkills/experiences:\n\n\nExpert [12+ years] in holistic design thinking / human centered design, having managed experience design building, prototyping, and continually evolving across multiple mediums (including digital products, services, and physical spaces), and across multiple types of users from ideation to implementation. Prior employment at experience design consulting firms is a plus.\n\nUnderstanding of how to incorporate user research (qualitative and quantitative) to test and iterate on product, service, and space solutions.\n\nUnderstanding of how to deliver concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes with industry standard tools (e.g., Figma, Adobe suite, InVision, and other tools).\n\nDeep understanding of and interest in Tia’s product, with preference for candidates with prior healthcare project experience and / or demonstrated interest in whole woman preventative care.\n\n[4+ years] of people management experience. Strong architect, manager, and mentor, capable of building and maintaining an excellently performing medium-to-large team.\n\nA background in gender studies, feminism, or medicine & society is a plus\n\nVisionary communicator and storyteller, able to define and iterate, as well as communicate verbally and visually, both the differentiated components of the Tia experience and the impact, approach, and process of design.\n\nCross-functional relationship manager capable of developing strong cross-functional partnerships and processes.\n\nStrong analytical, critical thinking, and problem-solving skills. Comfort directing analytics and utilizing outputs for informed decision-making.\n\nUnderstanding of and comfort with operating in scrum and agile processes.\n\n\n\n\nResponsibilities:\n\n\nPromote patient and provider NPS consistently across all markets through cohesive, coordinated, and highest priority experience design experiments:\n\n\n\nContinually maintain and communicate a true picture of the most essential and differentiated components for a prototypical Tia patient and provider experience. Initiate and invest in projects that enable Tia to standardize and scale those components across locations, service lines, and technology. \n\nDevelop a deep understanding of Tia’s care model, in particular through relationship building with Tia’s care delivery team as well as Tia’s care innovation team (inclusive of research, service line design lead, and tech lead). Maintain an understanding of these team’s priorities and how they relate to Tia’s experience design.\n\nEnsure the executional excellence of experience design via deep partnership with operationalizing teams. Create a system that enables follow through of your experience design team’s ideation to actual implementation. Understand and foster the Experience team’s relationship to deployment partner teams – such as facilities, tech product managers, service line product managers, clinical teams, and operations teams (e.g. care coordinators and market managers). Implement clear processes that enable your design teams to create, communicate, and align on attainable project objectives, requirements, work plans, timelines, budgets, and reporting metrics with their deployment partners. Create a mechanism to hold both your teams and partnerships teams accountable for reaching objectives on each project.\n\nAs you build a team of internal consultative agents, ensure that your team has a clear understanding of the levers that drive patient and provider NPS, and that they understand how the experience experiments they are assigned to are expected to drive those KPIs.\n\nMonitor and report on how the team’s initiatives have demonstratively impacted KPIs (patient and provider NPS).\n\n\n\n\n\n\n\nBuild and lead a team of multidisciplinary talent that enables Tia to continuously hold an understanding of what components define the unique Tia experience.\n\n\n\nCreate and promote continual shared alignment for what the Tia experience means. Find ways to invest in and broadcast this vision in a common language that all Tia-ns can understand and incorporate into their day-to-day functions.\n\nStrategically guide a team of multidisciplinary designers (across space, product, and services) to develop one identity and be able to work cohesively across all Experience’s portfolio projects towards shared goals.\n\nThrough strong internal partnership with Tia’s marketing, communications, and brand design functions, ensure unification of actual and perceived patient experience.\n\nBecome an expert at defining and communicating the vision, function, responsibilities, and ways of working of the Experience team internally in order to mitigate confusion that can naturally arise from the introduction of a new cross-functional team.\n\n\n\n\n\n\n\nMaintain a cost to served aligned with company objectives by:\n\n\n\nBuilding strategic frameworks that enable the organization’s teams to ruthlessly prioritize project opportunities that will have the largest expected ROI.\n\nUnderstanding corporate margin targets and managing your team to operate within budget constraints that align with targets.\n\n\n\n\n\n\nBenefits \n\nUnlimited vacation\n\nFree Tia membership\n\nCompetitive stock option package\n\n$300 one-time WFH stipend\n\n$50/month phone and internet reimbursement \n\nMedical, dental, and vision benefits\n\n401k program (no matching at this time)\n\nTop of the line 13" Macbook Pro \n\nTravel stipend for team off-sites\n\n\n\n\nThis position may require attendance at company and team off-sites and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.\n\nTia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply. \n\nIf you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us! \n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Medical and Medical jobs that are similar:\n\n $80,000 — $125,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLos Angeles, California, United States