This job post is closed and the position is probably filled. Please do not apply. Work for Nextail Labs S.L. and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 1 year ago
\nWeโre looking to add a Seniorย Customer Success Managerย to our Revenue team, for a positionย based in Europe. This new team member will be instrumental in managing and growing accounts with well-known brands as we continue to make the retail world a better, more sustainable place.\n\n\n\n\nAt Nextail, we empower retailers to create better experiences while using fewer of the world's resources. Nextailโs cloud-based platform uses artificial intelligence, prescriptive analytics, and optimization to deliver agile merchandising decisions. To date, weโre backed by more than $12M in funding from leading venture capital investors and are working with global retailers like Versace, River Island, Guess and Pepe Jeans.\n\n\n\n\nThe ideal candidate has solid experience in SaaS Customer Success and understands diagnostic sales processes.\n\n\n\n\n\nAs a Customer Success Manager (CSM) for Nextail, ย you will engage with our customers through a thorough discovery and diagnostic process and build deep understanding of theirย business. You will develop long term strategiesย that increase the customers' lifetime value, demonstrate ongoing value and ROI, drive adoption and manage the overall relationship.\n\n\n\n\nYou will have the opportunity to build relationships and work closely withย senior and C-Level roles - helping to shape their key processes to a more date driven future.ย A key part of the job is to support these innovative retailers on their internal change management process, as adopting Nextail is more than just implementing a new software, it is transforming their way of working to becoming more agile and data driven. You will be an individual contributor working alongside other experienced CSMs and coordinate across different departments like onboarding, customer insights,ย product,ย service, to ensure customer satisfaction. \n\n\n\n\n\nYou will :\n\n\n\n\n* Partner with our clients,ย some of the most well known retailers, helping them grow into data driven future - building strong relationships with C-levels/key executives, champions and key users to ensure our customers' success and grow and renew customers.\n\n* Conduct in-depth discovery and diagnostic sessions with our customersย to reveal pains and their costs. You will drive the change process within your assigned accounts as well asย design and deliver valueย solutions coming across their growth needs.ย You will build lifetime value plansย for each customerย with appropriately identified objectives, stakeholders, milestones, risks, and metrics - by this proactively identify and execute expansion opportunities (upsell or product feature adoption) in each account to drive value both for the customer and Nextail.\n\n* Create customer deliverables (presentations, business process enhancements, strategy recommendations and updates) suitable for a diverse set of constituents from senior executives to users.\n\n* Build, maintain and leverage strong relationships with key stakeholders within each customer organisation to influence solution adoption, create strong support for new opportunities and secure their willingness to advocate on Nextailโs behalf. Nextail is currently sold directly to C-suite executives so you will be in a good position to develop further traction within our customer businesses.\n\n* Work closely with our Change Managers and Customer Insights teams to analyse data across the entire customer base to determine key factors that contribute to customersโ success with the platform and build processes to support those behaviours.\n\n* Serve as an important source for information regarding the customerโs business needs and provide customer feedback to Product Management, Services, Sales and other teams.\n\n\n\n\n\n\n\nWe offer:\n\n\n\n\n\n* \nHigh flexibility: Weโre strong believers that what matters most are results. Each Nextailer is empowered, through trust and ownership, to organize their time as they see fit without jeopardizing the time or work of their colleagues.\n\n* \nRemote-first philosophy: Nextail started as a remote company and continues to offer a nice mix of remote and/or office-based environments around the world.\n\n* \nInternational environment: We operate across the globe, with recent operations reaching from Europe all the way to Australia, and our team alone consists of professionals of more than 15 different nationalities. While many of us are multilingual, our working language is English.\n\n* \nDiversity on all levels: United as a single team, we celebrate diversity at every dimension*. Professionally speaking, do you wantย to work alongside tech geniuses, data science magicians, and fashionistas? Youโll have teammates with extensive experience in a wide variety of professional fields, including technology, retail, consulting and entrepreneurship.\n\n* \nThe laptop of your choice: We want you to work with the tools that are most comfortable for you!\n\n* \nFlexible compensation plan: We offer a fixed + variable salary as well as company equity as we progress towards our Series B fundraising round.\n\n\n\n\n\n\n<br/><br/>\n\n* Ideally 8+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role in a SaaS Environment.\n\n* World Class understanding of Customer Success concepts, best practices, and execution strategies.\n\n* Detailed understanding of best practices in SaaS project implementation and experience with complex IT deployments.\n\n* Ability to create structure in ambiguous situations and design effective processes.\n\n* Experience in managing a portfolio of accounts.\n\n* Experience in retail is a plus.\n\n* Strong interpersonal skills and ability to develop trusted advisor relationships with C-level executives and business decision makers\n\n* Organizational skills and the ability to manage multiple projects simultaneously.\n\n* Cultural awareness and appreciation for diversity.\n\n* Native/Proficient level of Spanish and fluency in English\n\n\n\n\nIf you think you meet these requirements and want to keep developing your professional career with Nextail do not hesitate and apply!\n\n\n\n\n*Nextail is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.\nTo all recruitment agencies: Nextail does not accept agency resumes. Please do not forward resumes to our jobs alias, Nextail employees or any other organization location. Nextail is not responsible for any fees related to unsolicited resumes. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Teaching, English Teacher, Senior, Customer Support, Executive, English, Sales and SaaS jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nBarcelona