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๐ค Closed by robot after apply link errored w/ code 404 2 years ago
Role Title: Customer Service Advisor\nSalary: ยฃ19,760 (pro rata)\nHours:ย 20 hours per week, 4pm to 8pm Monday to Friday & 9am to 2pm weekends\nLocation: Work from home\nStart Date: 17th Mayย 2021\nย \nHello, we're Utility Warehouse\nย \nYou probably won't have heard much about us, but we're one of the UK's biggest, home-grown success stories of the last 20 years. We're a FTSE 250 business and knocking on the door of ยฃ1 billion in annual revenue.ย \n\nWe provide your energy, broadband, mobile and home insurance in one. So you can stop thinking about bills, passwords and price comparisons, and get on with the important things in life.\n\nAnd we know weโre onto something - we have been Which? awarded for 10 years running - but weโre only just getting startedโฆ\n\nWant a sneak peak into what itโs like to work for us?\nhttps://vimeo.com/showcase/6052297/video/341298006\n\nAbout the role\n\nYou will work from home alongside the General call centre that takes inbound calls and emails from our telecoms customers. Customers can contact with a wide variety of queries; from a change to details to needing financial support with their bills.ย \n\nCustomer calls will be diverted through to you using an online system. Youโll need a dedicated workspace while taking calls in order to provide a professional service to our customers.ย \n\nThis isnโt a role for the faint-hearted. No two customers, problems, or resolution journeys are the same. You will be empowered to provide customers with support, advice and the peace of mind that their current issue is resolved.\nย \nResponsibilities\n\nYouโll be the first point of contact and support for our customersโ queries\nYouโll do everything you can to solve our customerโs query the first time.ย ย \nYouโll work towards a number of KPIs such as average call handling time, customer satisfaction and call transfer ratesย \n\nWho weโre looking for\nย \nWe are looking for someone with strong customer service experience that feels satisfaction from resolving a customer issue.ย \n\nCustomer service experience\nA great listener who remains calm under pressure\nYou love working in a fast-paced and changing environment\nYou are motivated by KPIs and value feedbackย \nYouโre known for being supportive and patientย \nYou have a dedicated work space with a secure internet connection\n\nย Donโt forget though, youโll need to be eligible to live and work in the UK.\n\nWhat youโll need\nย \nWe will supply the equipment needed for you to do the role but you will still need a strong internet connection. Our minimum requirement for internet speed is 10Mbps Download and 4Mpbs Upload.\n\nA dedicated, quiet work space with a work station, plenty of natural light, access to fresh air and no distractions. This cannot be a communal or space that is shared by other household members\n\nThe perks of working for us!\nย \nAs an award-winning FTSE 250 company we offer stability, recognition and career progression.ย \n\nIn addition to your annual salary and bonus, youโll also benefit from 25 daysโ holiday (plus bank holidays), a pension scheme and share options.\nย \nA starting salary of ยฃ19,760 pro rataย and the opportunity for salary increases as you gain knowledge\n33 days of holiday including bank holidays ( pro rata) - We are open 10am to 4pm on Bank Holidays. \nFull equipment provided\nPension scheme and other great benefits such as our share scheme\nFull remote IT support\nTwo weeks of intensive virtual training and onboarding enabling you to be fully competent in your role within three weeks\n\nIf you think this could be the role for you or want to be part of UWโs growth, apply now.ย \n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Scheme and Mobile jobs that are similar:\n\n
$75,000 — $115,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.