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Median pay is $75,000/y


verified closed
US - PDT Timezone
💰 $60k - $90k

customer support


technical support






✅ 3,377 applied (29%)

Cloudflare is also hiring a:

This job post is closed and the position is probably filled. Please do not apply.
**About Us** \n\nAt Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. \n\nWe realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! \n\n**About the Department**\n\nThe Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.\n\n**What You’ll do**\n\nDo you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.\n\n**Examples of required skills, knowledge, and experience**\n\n* Fundamental understanding how the Internet works (OSI Model) \n* 2-4 years experience working within a Technical/Customer Support team\n* Experience troubleshooting DNS, SSL/TLS, HTTP, and network related issues\n* Fundamental understanding of what a proxy is, how it works, and configurations involved\n* You possess a web development, hosting and customer support background\n* Extensive experience with command line and command line tools including curl, dig, traceroute, openssl, git, tcpdump\n* Experience installing and configuring web servers like Apache, Nginx, and IIS\n* Hands-on experience with Linux/Mac/Windows Operating Systems\n* You have strong communication skills, both verbal and written\n* You are self-driven and capable of teaching yourself new technologies/systems/features with little guidance\n* You have experience writing scripts in Bash, Python, JavaScript, or other scripting language\n* Passionate about working in Support, helping customers, and being a team player\n\n**Requirements**\n\n* Flexibility to work varying work schedules including; Pacific time, holidays, weekends, more than 5 days in a row, overtime\n* Remote work / work from home available in PDT time zone\n\n**Bonus Points**\n\n* You are familiar with Cloudflare and have a site actively using our platform\n* You have the ability to read and write in multiple languages\n* You are comfortable with popular CRM/CMS solutions\n\n*Note: Salary depends on level of experience and location.*\n\n**What Makes Cloudflare Special?**\n\nWe’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.\n\nProject Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.\n\nAthenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.\n\nPath Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.\n\n1.1.1.1: We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.\n\nSound like something you’d like to be a part of? We’d love to hear from you!\n\nThis position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.\n\nCloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.\n\nCloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107. \n\nBe sure to mention the words **ENDLESS TOOL GUARD** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $60,000 — $90,000/year\n \n\n#Location\nUS - PDT Timezone

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# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.


verified closed 
💰 $60k - $90k*

customer support










✅ 0 applied (0%)

This job post is closed and the position is probably filled. Please do not apply.
We're looking for a Technical Support Engineer to join our growing team with the goal of making our customers successful. If you love solving tech problems, enjoy working with all types of customers from around the world (startups to corporations), and love variety, this job has it all.\n\nThe Technical Support Engineer contributes to the team’s mission of making customers successful and enabling them to realize business value, so they remain customers for life. We have high expectations around giving our customers quick, accurate, and awesome support so they can focus on doing what they do best. In addition to answering customer questions, support tasks include leading projects to drive efficiency, documenting knowledge so customers can self-solve questions, and develop tools that allow our client to be more satisfied with Piwik and InnoCraft.\n\n\n### What you will do:\n\n- Deliver happiness to every customer you interact with by answering their questions via phone and email (or by any means necessary).\n- Guide customers through implementation, onboarding, business reviews, renewal and anything that comes in-between.\n- Become more knowledgeable about our web & mobile analytics products than anyone else, and become an expert in the larger analytics space.\n- Debug customer issues, keeping ownership of cases until resolution while engaging other teams as needed.\n- Develop your skills in cutting-edge web technologies (JavaScript, jQuery, CSS, HTML, mobile development, etc.), used on our customers’ websites and apps.\n- Ensure that Piwik and InnoCraft are delivering business value.\n- Contribute to improving our processes, systems, and customer interactions by initiating and driving innovative projects to help our clients become even more successful.\n- Availability to be on call for emergency issues that arrive during off hours.\n\n\n### Within your first few months, you should should expect the following:\n\n- 30 days: Learn how to answer customer questions, be familiar with Piwik solutions, positioning, competition, and product suite. Internalize our success stories, our systems and our processes. You’ll shadow every possible sales and customer success meetings with existing clients.\n- 60 days: Begin to take on your own portfolio of accounts and lead onboarding processes for new customers. Become fluent in their history, their goals with Piwik, and define a plan to make these accounts successful.\n- 90 days: You’ll be fully ramped and executing against your portfolio of customers. You’ll have ownership over the engagement, retention, and growth of these clients.\n\n\n### Requirements:\n\n- Customer-orientation and excellent communication skills\n- Ability to manage multiple priorities, commitments and projects.\n- Excellent technical troubleshooting skills\n- Self-motivated, directed and passionate about what you do. Strives for results.\n- Experience in client-side web development (JavaScript, Jquery, HTML, CSS, AJAX)\n- Willingness to participate on-call rotation during off-hours and weekends\n- Experience working or using web analytics (eg. Piwik or Google Analytics)\n- (Bonus) Familiar with programming language like PHP\n- (Bonus) Experience with databases and SQL queries\n\n\n### Location\n\n- Remote work position.\n- As our customers are mostly located in Europe, your work day must match the working day in CET. We will consider applicants from UTC-4 timezone (USA or Canada or South america East coast) and in Europe timezones.\n\n\n### Benefits\n\n- A rewarding salary\n- Working with fun and energetic people\n- A good work/life balance\n- Remote work\n- Part time possible\n- Flexible hours\n- A huge “playground” to grow your skillset\n- Immediate impact\n\n\n### About InnoCraft and Piwik\n\nAt [InnoCraft](, we offer analytics products & services to enable our users to grow their business. We believe in openness, privacy and 100% data ownership and we created [Piwik]( to fulfil our mission to liberate analytics.\n\n\nOur team is filled with customer focused individuals that champion and support our products used by a growing list of customers globally. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues, and actively championing for customers within InnoCraft. We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution. We are acombination of passion and persistence.We feel that through our roles we can positively impact millions of end-users and their experience with Piwik Analytics and InnoCraft products.\n\n\n##### Apply online **[Apply online here](**.\n\nWe’re looking forward to receiving your application! \n\nBe sure to mention the words **NORMAL EXPAND UNIFORM** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on previous jobs related to Customer Support, Analytics and Internet jobs that are similar:\n\n $60,000 — $90,000/year\n

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# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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