Rainforest QA is an on-demand QA solution. It’s our mission to enable development teams to deliver bug-free software while moving at the speed of continuous delivery. We are truly a global team, allowing us to bring together the best and most diverse talent. Our commitment to the distributed team model and to our company values has earned us [multiple culture and workplace awards](https://www.rainforestqa.com/about) and helped us build a diverse team of individuals working toward the same goal: change the way QA is done. \n\nLearn more about Rainforest QA by visiting our [LinkedIn](https://www.linkedin.com/company/rainforestqa/), [Glassdoor](https://www.glassdoor.com/Overview/Working-at-Rainforest-QA-EI_IE825703.11,24.htm), [Instagram](https://www.instagram.com/rainforestqa/), [Facebook](https://www.facebook.com/RainforestQA/), and [Twitter](https://twitter.com/rainforestqa) pages.\n\n\n**Senior Engineer (Backend)**\n\nAs a Senior Engineer at Rainforest QA you'll be part of an experienced and diverse team with members all over the world.\n\nWe were built as a distributed team from the beginning and we've committed to implementing tools and processes that allow for and support continuous and effective communication across the world.\n\nWhat you'll do\n* Work on our main app, which contains the majority of our business logic and is written in Ruby-on-Rails and backed by PostgreSQL and Redis\n* Work on numerous support services (including our work scheduler and VM management system - both of which manage hundreds of thousands of requests a day) written in a variety of languages (Elixir, Golang, Crystal, Node, Python) chosen because of their suitability to the problem the service is solving\n* Work on internal tooling to improve the development experience of other engineers and ship faster and safer\n* Collaborate with product managers and our customer facing teams to analyze customer problems and design high impact features\n* Lead projects to implement those features\n* Help other team members to achieve their goals\n* Continuously learn about new technologies and ways to solve problems\n* Work with our customer facing teams to triage, troubleshoot, and fix bugs\n* Write unit and integration tests (using our own product!) to ship high quality software\n\nWhat we’re looking for\n* Extensive experience in Ruby (or equivalent dynamic language) and be extremely knowledgeable of the language and associated ecosystem\n* Extensive experience in Ruby on Rails (or equivalent framework) and be extremely knowledgeable of the framework and associated ecosystem\n* Experience in writing and debugging SQL\n* Enthusiasm for building applications using tools like Ruby on Rails, Golang, Elixir, React, PostgreSQL, Redis, BigQuery, and Kubernetes - amongst others\n* Practical experience of working on a React codebase\n* Even though this position is mainly backend focused, we expect you to have some grasp of the whole stack to be able to effectively communicate with engineers across the team, and can make frontend or infrastructure changes when the situation calls for it\n* Professional experience in engineering SaaS products\n* Experience leading projects with teams\n* An ownership mindset: you should look not only at what you’re asked to do, but ask why you’re doing it and how it impacts on the rest of the product, our customers, and whether it makes sense. We expect you to be responsible for your work and to resolve any bugs you might ship\n* Excitement to learn\n* Excellent communication skills and able to give and receive constructive feedback\n* Happy to review code and have your code reviewed\n* Can work effectively remotely with remote team members (we are a fully distributed company)\n* Comfortable working in a large codebase with many stakeholders\n\nIdentify with our company values\n* No BS, No Ego: We are radically candid with each other in every interaction. This means a lack of politics, a lack of showboating, a lack of BS. This also means brevity, clarity of thought, and clarity of communication. We give and take feedback without ego, with the knowledge that we all are operating with good intent. No ego is the check system to balance no BS and keep it kind. No ad-hominem attacks.\n* 1% better every day: Continuous improvement is what motivates us. We design our product, our organization and our careers to be continually improving. Mistakes are only bad if they are repeated. Experiments are only wasted if they are not learned from.\n* Own the journey: We are all owners. We demand that of each other. The journey we own is threefold: our customers’ journey, our company’s journey and our personal journey. Our reason for existence is to nail our customer journey, so that we can scale our company’s success.\n\nHow we'll reward you\n* Flexible, remote work options \n* Competitive salary with equity.\n* A locally-adjusted weekly allowance for lunches.\n* A locally-adjusted monthly allowance for remote office supplies or personal development.\n* Unlimited paid-time off.\n* 3 offsites per year: every ~4 months we arrange an offsite for the whole company to get together so we can get to know our colleagues better and understand what we need to do. The location is ever changing, so you will get to see some new places!*\n* currently on-hold due to COVID-19 \n\n**United States Residents Only:**\n* 100% medical, dental, and vision insurance coverage. 75% for dependents.\n* Voluntary 401k program.\n\nOUR COMMITMENT TO DIVERSITY AND INCLUSION\n\nAt Rainforest QA we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status. \n\nPlease mention the words **FOSSIL SITUATE BIOLOGY** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNDM=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $50,000 — $170,000/year\n
\n\n#Benefits\n 🤓 Vision insurance\n\n🌎 Distributed team\n\n
\n\n#Location\nWorldwide

EMEA: This position is for applicants based in timezones UTC+6 to UTC-1\n\nAs a Cloud Support Engineer you will be responsible for assessing the nature of product or service issues and resolving support problems for customers and partners through support tickets, live chat, and occasional voice calls. Don’t let the word “Support” fool you - this is not a typical call center role. Our customers are technically sophisticated and once a question gets to us search engines have failed to provide an answer. On any given day, you’ll be applying your knowledge of Linux with technologies like MySQL, DNS, CDNs, SSL, Redis, various programming languages, replication, integration with other systems and much more. Expect to learn something new every day.\n\nSuccessful employees will collaborate with other team members, meet deadlines and test new ideas, tools, and tactics. We are looking for motivators and go-getters who will improve our processes, our products and ourselves. As one of our Cloud Support Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.\n\nIn a given day you might:\nTroubleshoot issues pertaining to the underlying infrastructure running customer applications.\nDiagnose, debug and document issues in both applications and systems.\nDeploy and configure cloud infrastructure resources.\nTroubleshoot, reproduce and report bugs.\nBecome a product expert and work toward improving our customer facing documentation.\nParticipate in limited on-call shifts, providing timely responses to high priority tickets and incidents.\nWork under limited supervision with considerable latitude for personal initiative.\nRespond to customer inquiries through our ticketing solution, ZenDesk.\nParticipate in training teammates.\n \n\nQualifications\n3+ years combined of:\nLinux system administration.\nWeb development using PHP, Python, Ruby or Go. (However, this is not primarily a programming job.)\nExperience using git\nManaging DNS\nFunctional knowledge of TLS and encryption.\nDemonstrating exceptional communication skills to provide clear and empathetic customer support.\n \nThis is a remote job. Work from anywhere!\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy. \n\nPlease mention the words **SPARE SAVE CLUB** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNDM=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n
\n\n#Benefits\n 🌎 Distributed team\n\n
\n\n#Location\nWorldwide