\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nAs the Systems Administrator for the IT Operations team you will be responsible for ensuring our pre-production and production environments maintain high availability.\n\n\nWHAT YOU WILL BE DOING:\nReporting to the Team Lead IT Operations, you will:\n\n\n• Be an integral part of a team of Systems Administrators and DBAs responsible for the administration of our technology stack infrastructure and operation of our SaaS products\n• Manage pre-production and production environments running in multiple data centers and clouds\n• Continually advance and improve the automation of procedures and tasks\n• Lead impact assessment and selection of tools and devices that will improve our ability to effectively maintain, monitor and troubleshoot our environments and infrastructure\n• Collaborate closely with Software Engineering and Product Management on the build and deploy of new products\n• Ensure production environments are operated in accordance with documented policy so that compliance requirements are met and robust security is maintained\n• Participate in a rotating on call schedule to provide 7/24 emergency support\n\n\n\n\nYOU ARE SOMEONE WITH:\n• 3+ years of experience in a high availability, clustered server environment and/or in a 24/7 production environment\n• In depth knowledge of virtualization, web servers, load balancing, containers and Linux server administration\n• Extensive experience operating infrastructure with a minimum 99.9% uptime and related SLAs\n• Networking expertise in router, switch and firewall setup, configuration and management\n• Proficient in scripting and other automation techniques including Puppet, Bash, Python\n• Experience with security and incident management\n\n\nOUR TECH STACK: \n• Containers/Orchestration: Kubernetes (Rancher), Docker \n• Deployments: Helm\n• Monitoring: Prometheus, Grafana, Splunk, Zabbix, JIRA, Slack\n• Languages: Python, NodeJs,  GoLang\n• CI/CD: GitLab\n• Cloud: AWS\n• Configuration Management: Ansible\n• Infrastructure As Code: Terraform\n• VM: oVirt\n• OS: CentOS (production), Ubuntu (local workstation), Mac (local workstation)\n\n\n\n\nNICE TO HAVES:\n• Experience with Docker, nginx and puppet\n• Experience with PCI and various compliance standards\n• An understanding of orchestration (Kubernetes)\n• AWS experience, terraform, ECS\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Recruiter, Travel and Linux jobs that are similar:\n\n $55,000 — $107,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario

\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nWe are looking for an IT Analyst to join our Corporate Systems team for a permanent position. You will be supporting our corporate users with all things technology! This is an opportunity to work hands-on with technology within an innovative and fast-paced team Atmosphere.\n\n\nReporting to the CS Manager, the IT Analyst will be responsible for:\n\n\n• Support all standard workstation system applications\n• Provide end-user support and orientation for all supported hardware and software systems\n• Support 3rd party system applications used by various business units\n• Configure, deploy, and maintain networked PCs, laptops and networked printers\n• Verify software updates for user’s workstations are being applied\n• Act as secondary vendor liaison for maintenance and support issues\n• Procure hardware and software as required\n• Initiate incident tracking and maintain log history of all workstations\n• Generate and maintain documentation and procedures\n• Provide first level system support; moves, adds, changes and desktop setup\n• Assist with other ad-hoc requests\n\n\n\n\nYOU ARE SOMEONE WITH:\n• Excellent communication skills, both oral and written.\n• Strong organizational skills\n• Exceptional interpersonal skills required to assist internal customer with all areas of IT support\n• Knowledge of Windows 10, Windows Server 2008/2012/2016, Mac OSX and Linux\n• Knowledge of MS Office 2013/2016/365 applications\n• Hands on experience with Google Workspace administration\n• Basic knowledge of Jira, Slack, and other modern productivity tools\n• General knowledge of Google Apps (Gmail, Drive, Docs, Sheets, etc.)\n• Familiarity with Active Directory administration\n• General knowledge of network infrastructure\n• Knowledge of basic PC repair and upgrades\n• Knowledge of mobile device administration (Android, iOS)\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Recruiter, Travel and Mobile jobs that are similar:\n\n $50,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario

\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\n• Responsible for the Funds Receivable from Payment Processors for the Points business unit, which is a key SOX control.  This includes the reconciliation, timely issue resolution & analysis.\n• Responsible for Accounts Receivable for the Points business unit.  This includes invoice creation, deposit application, collections, AR Aging reports, analysis of balances & creation of any allowance for doubtful accounts as needed.\n• Responsible for creation, maintenance and disposal of Fixed Assets and Intangibles including any analysis and financial statement notes.\n• Responsible for Prepaid accounts, the monthly amortization, reconciliation & analysis.\n• Responsible for the preparation & analysis of various Balance Sheet Reconciliations on a monthly basis as required.\n• Preparation and review of Partner and Earn Mall remittances on time (ensuring in compliance with contractual payment terms)\n• Assist with financial close procedures for each month-end, quarter-end and year-end.\n• Ensure compliance with related SOX controls and processes, and following Internal Controls in area of responsibility.\n• Other administrative duties as needed\n• Work on special projects based on departmental and company/business needs, including system implementation, upgrades, and other ad-hoc requests\n\n\n\n\nYOU ARE SOMEONE WITH:\n• University or college degree in Accounting, Finance, Economics or other related field\n• Advanced skills with Microsoft Office products, specifically Excel, Word and PowerPoint and Google Docs\n• Superior communication skills with the ability to work across all levels\n• Excellent analytical skills and strong attention to detail\n• Ability to analyze and resolve issues independently and present recommendations to supervisor\n• Ability to work effectively within a team, demonstrating flexibility and adaptability\n• Ability to multi-tasks and working under pressure within tight timelines\n• Ability to plan, organize and prioritize many tasks and responsibilities while maintaining a positive attitude\n• Cooperative and service-oriented attitude\n• Ability to initiate action to accomplish an objective and goals; be proactive\n• Experience with Oracle NetSuite and FloQast is an asset\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting, Travel and Microsoft jobs that are similar:\n\n $95,000 — $200,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario

\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nAs the Senior Financial Analyst for the Financial Planning & Analysis team you will be responsible for  forecasting and analysis, and supporting the Manager, Financial Planning & Analysis in completing inter-departmental projects and developing models that support the Plusgrade Solutions business unit. You will help identify and analyze new growth opportunities beyond existing approaches to further improve the business and sustain profitable growth.\n\n\nWe’re looking for a candidate with high attention to detail, an analytical thought process, and exceptional problem-solving skills. \n\n\nAs the Senior Financial Analyst, you will:\n\n\n• Oversee financial forecasting and analysis process for the Solutions business unit \n• Play a key role in the annual revenue planning process & monthly forecasting\n• Support process on business reviews and stakeholder communications, including collaborating across the organization to capture progress against the business plan, key updates on priorities, risks, and identifying opportunities\n• Lead Adaptive Insights integration and monthly updates\n• Support price optimization automation and ad-hoc requests from commercial, product & GMs\n• Lead Revenue leakage monitoring and opportunity analysis\n• Collaborate with cross-functional teams to ensure models consider downstream impacts\n• Analyze partner data and performance to identify trends, risks and opportunities\n• Oversee reporting, maintaining & analysis of KPI dashboards \n• Assist in training junior financial analysts    \n\n\n\n\nYOU ARE SOMEONE WITH:\n• 3+ years of experience in similar roles\n• CMA/ CPA-CMA preferred \n• Travel and/or ecommerce experience is preferred\n• Ability to analyze data and make actionable recommendations with minimum direction\n• Results-oriented with a sense of urgency\n• Customer-oriented, strives to exceed internal and external customer expectations\n• Clear, consistent and reliable communicator\n• Advanced Excel skills required \n• Comfortable in a fast-paced, dynamic environment\n• Flexible and can handle change in a positive fashion\n• Conscientious about integrity, social responsibility and respect\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Travel, Senior and Ecommerce jobs that are similar:\n\n $65,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario

\n*** English Version Below ***\n\n\nLes voyages vont bien au-delà de leur destination ; ils sont tissés de chaque souvenir que l'on crée en chemin. Notre engagement consiste à redéfinir l'avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, sociétés de croisières, réseaux ferroviaires pour voyageurs et services financiers, dans le but de créer de nouvelles sources de revenus significatives grâce à des expériences client exceptionnelles. Fondés sur nos valeurs fondamentales d'ambition, d'innovation et de collaboration, nous sommes constamment poussés à repousser les limites, à surpasser les attentes et à exploiter le meilleur de chacun. Nous favorisons une culture qui repose sur la conviction que notre force réside dans notre unité, travaillant ensemble pour bâtir un avenir extraordinaire dans l'univers du voyage. Joignez-vous à nous pour transformer les voyages quotidiens en expériences véritablement extraordinaires.\n\n\nÀ PROPOS DU POSTE:\nEn tant que Responsable, Paie Globale, vous dirigez la fonction de paie globale chez Plusgrade. Vous avez de 5 à 10 ans d'expérience dans la gestion d'une équipe de paie couplée à des connaissances comptables pour remplir ce rôle important. Vous serez responsable du traitement précis des paies mondiales de l'entreprise, y compris au Canada, aux États-Unis, au Royaume-Uni, en Israël et de la correspondance avec des tiers pour traiter la paie dans d'autres juridictions. Vous utiliserez vos vastes connaissances en matière de paie dans différents pays pour superviser les opérations de paie, diriger la mise en œuvre des meilleures pratiques et garantir que des contrôles appropriés sont en place pour atténuer les risques. Vous possédez également de solides compétences en communication écrite et orale et la volonté de prendre des initiatives, de prospérer dans un environnement dynamique et de promouvoir un environnement de collaboration et d'amélioration continue. Vous avez un historique de remise en question du statu quo, d'identification des domaines à améliorer et de mise en œuvre de solutions qui aident à automatiser ou à ajouter des efficacités à la fonction de paie.\n\n\nCE QUE VOUS FEREZ:\nRelevant du VP, Contrôleur, ce rôle sera responsable des éléments suivants :\n\n\n• Examiner et résoudre les problèmes relatifs aux paies semi-mensuelles au Canada et aux États-Unis, aux paies bi-hebdomadaires au • Royaume-Uni et aux paies mensuelles en Allemagne, à Dubaï, à Singapour et en Israël.\n• Gérer, encadrer et coacher l'Analyste de la Paie.\n• Assurer la conformité avec les réglementations de paie actuelles et changeantes dans tous les pays desservis et soulever toute préoccupation pour adopter et mettre en œuvre.\n• Diriger la mise en œuvre d'un nouveau système de paie global et les intégrations associées (Bamboo, Sunlife, etc.).\n• Travailler avec l'équipe de Trésorerie pour assurer le financement en temps voulu et suffisant de tous les comptes bancaires de paie, et aider à la prévision de trésorerie des éléments liés à la paie.\n• Assurer que toutes les contributions au REER collectif, aux pensions au Royaume-Uni et aux 401k sont réconciliées et versées.\n• Revoir et préparer les écritures de journal liées à la paie de fin de mois dans le système comptable Oracle NetSuite.\n• Revoir les réconciliations des comptes du bilan associés.\n• Préparer toutes les remises liées à la paie (pour toutes les juridictions).\n• Réconcilier toutes les taxes sociales sur une base mensuelle (pour chaque juridiction applicable, ET gère les petites plaies).\n• Assurer la conformité avec les contrôles SOX du processus de paie et continuer à renforcer les contrôles tout en assurant l'efficacité.\n• Correspondre avec les collègues sur toute question de paie de manière opportune et professionnelle.\n• Agir en tant que liaison entre les départements Finance et RH.\n• Le cas échéant, diriger la transition des opérations de paie pour toute entreprise nouvellement acquise.\n\n\n\n\n\n\nVOUS ÊTES UNE PERSONNE AVEC:\n• Une certification en paie (CPP, PCP ou CPM)\n• De 5 à 10 ans d'expérience dans la gestion d'une équipe de paie globale\n• De solides compétences analytiques, de résolution de problèmes et organisationnelles, y compris la capacité à effectuer une analyse détaillée tout en comprenant le contexte plus large et les implications\n• Une communication verbale et écrite efficace\n• Capable de travailler de manière indépendante et au sein d'équipes interfonctionnelles, gérant plusieurs priorités et échéances dans un environnement rapide\n• De 2 à 5 ans d'expérience en réconciliation comptable et préparation d'écritures de journal\n• Connaissance et expérience du traitement de la paie basée en Ontario et au Québec\n• Exposition à la paie aux États-Unis et à l'international\n• L'expérience avec Ceridian Dayforce serait un atout\n• De solides compétences en Excel et une expérience dans les feuilles de calcul Google\n\n\n\n\nCE QUE VOUS AIMEREZ CHEZ NOUS:\n🏦 REER de contrepartie\n🏥 Plans de santé complets\n📅 Programme de congés payés flexible\n✈️ Allocation d’expérience de voyage\n🧘 Crédit annuel pour bien-être\n🥗 Événements d'équipe et déjeuners mensuels\n💻 Allocation pour des fournitures de bureau / transport\n🌅 Programme de travail à distance\n🍼 Programme de prime de congé parental\n🌍 Passeport pour l'aventure\n\n\nNOTRE PROCESSUS:\nPlusgrade est un employeur offrant des chances égales et s'engage à fournir un processus de recrutement accessible. Nous accueillons les candidatures de toutes les personnes qualifiées et nous sommes engagés à offrir des opportunités d'emploi égales, quel que soit l'identité ou l'expression de genre, la race, l'origine ethnique, la croyance, le lieu d'origine, l'âge, le sexe, l'état civil, le handicap physique ou mental, l'orientation sexuelle et toute autre catégorie protégée par la loi. Sur demande, nous fournirons un hébergement pour les candidats handicapés.\n\n\nNous croyons en la diversité et l'inclusivité, c'est pourquoi notre processus d'entrevue est conçu pour offrir une expérience de candidat positive et garantir que chaque candidat est évalué de manière égale. Toutes les candidatures seront examinées par notre équipe de talents et le ou les candidats retenus passeront par le processus de recrutement suivant:\n\n\n• Entrevue téléphonique avec le recruteur\n• Entrevue avec le responsable de l'embauche\n• Test pratique à domicile ou exercice de codage à distance (le cas échéant)\n• Entrevue en équipe\n\n\nTous les candidats recevront des commentaires, qu'ils réussissent ou non toutes les étapes de notre processus d'entrevue. Toutes vos informations seront confidentielles.\n\n\n\n\n\n\n\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nAs the Manager, Global Payroll,  you will lead the global payroll function at Plusgrade. You have 5 to 10 years managing a payroll team coupled with accounting knowledge to fill this important role.  You will be responsible for the accurate processing of the Company’s global payrolls, including Canada, US, UK, Israel and corresponding with third parties to process payroll in other jurisdictions. You will leverage your extensive payroll knowledge across various countries to oversee the payroll operations, lead implementation of best practices, and ensure appropriate controls are in place to mitigate against risk. You also possess strong written and oral communication skills and the willingness to take initiative, thrive in a fast-paced environment, and foster an environment of collaboration and continuous improvement. You have a track record of challenging the status quo, identifying areas for improvement, and implementing solutions that help automate or add efficiencies to the payroll function.\n\n\nWHAT YOU WILL BE DOING:\nReporting to the VP, Controller, this role will be responsible for the following:\n\n\n• Review and resolve issues relating to the semi-monthly payrolls in Canada and the US, bi-weekly payrolls in the UK and monthly payrolls in Germany, Dubai, Singapore and Israel.\n• Manage, mentor and coach the Payroll Analyst.\n• Ensure compliance with current and changing payroll regulations in all countries serviced and raise any concerns to adopt and implement.\n• Lead the implementation of a new global payroll system and the related integrations (Bamboo, Sunlife etc.)\n• Work with the Treasury team to ensure timely and sufficient funding of all payroll bank accounts, and assist in the cash forecasting of payroll-related items.\n• Ensure all Group RRSP, UK pensions and 401k contributions are reconciled and remitted.\n• Review and preparation of month-end payroll-related journal entries in Oracle NetSuite accounting system. \n• Review the reconciliations of the related balance sheet accounts\n• Prepare all payroll-related remittances (for all jurisdictions)\n• Reconcile all social taxes on a monthly basis (for every jurisdiction applicable, EY handles the small payrolls)\n• Ensure compliance with Payroll process SOX controls and continue to strengthen the controls while ensuring efficiency.\n• Correspond with fellow employees on any payroll inquiries in a timely and professional manner\n• Act as a liaison between the Finance and HR departments\n• If applicable, lead the transition of payroll operations for any newly acquired companies.\n\n\n\n\nYOU ARE SOMEONE WITH:\n• Payroll Certification (CPP, PCP or CPM)\n• 5 to 10 years experience managing a global payroll team\n• Strong analytical, problem-solving solving and organizational skills including the capacity to perform detailed analysis while understanding the broader context and implications\n• Effective verbal and written communication\n• Able to work independently and within cross-functional teams, managing multiple priorities and deadlines in a fast-paced environment\n• 2 - 5 years of accounting reconciliation and journal entry preparation\n• Knowledge and experience processing payroll based in Ontario and Quebec\n• Exposure to US and international payrolls\n• Experience with Ceridian Dayforce would be an asset\n• Strong Excel skills and experience in Google Sheets\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Payroll, Accounting and Finance jobs that are similar:\n\n $80,000 — $200,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMontreal, Quebec

\nEMPOWER OVERVIEW\n\n\nEmpower is a high-growth financial technology company on a mission to expand access to fair credit to give anyone in the world the opportunity to improve their financial security and mobility. We dream up and launch one-of-a-kind features that help our members get money instantly whenever they need it, save for the future, and rewrite their financial story. Our members see Empower Cash Advance as a life-saver, Empower Automatic Savings as a game-changer, and the new Empower Thrive line of credit (currently in beta, launching soon) as a lifeline to low-cost borrowing and the only practical path to building good credit.\n\n\nEmpower is backed by Sequoia Capital, Blisce, and Icon Ventures. Are we the next great place to grow your impact and accelerate your career? We think so:\n\n\nInc. ranked Empower #56 in the 2023 Inc. 5000 list of the fastest-growing private companies in the US (#55 in 2022). Forbes put Empower on its 2023 list of America's Best Startup Employers. Fast Company recognized the new Empower Thrive line of credit in their 2022 list of the Next Big Things in Tech. \n\n\nTHE EMPOWER WAY\nGreat Expectations: We come up with bold, audacious goals for ourselves and go all out for impact\nOwner Mindset: We give every employee latitude to act independently, make smart choices, and move the business forward\nSpirited Debate: We love skeptics and seek counter opinions to challenge our personal assumptions and expand our view\nCustomer Obsession: We listen to understand, empathize, and create a memorable, rewarding experience for our community\nInclusive Collaboration: We believe diverse teams make the best decisions, and we strive to give diverse voices a seat at the table\nNo Jerks Allowed: We value our relationships and take the time to build trust and connection and communicate respectfully\n \n \nWHAT EMPOWER OFFERS\nCompetitive salary\nGenerous equity package\nFull healthcare and dental benefits\nTechnology  expense reimbursement\nWork  from anywhere\n\n\nJOB DESCRIPTION\n\n\nAs a Senior Recruiter, your contributions will be instrumental in shaping our team and culture. You'll collaborate closely with our leadership team, hiring managers, and cross-functional units to drive the end-to-end recruitment process and deliver an exceptional candidate experience. Your key responsibilities will encompass:\n\n\nStrategic Ownership: Lead end-to-end recruitment lifecycle - from initiating new searches, crafting compelling job descriptions, designing comprehensive evaluation strategies, to sourcing and closing top-tier candidates.\nSeamless Recruitment Process: Create and manage a streamlined recruitment process that caters to diverse hiring needs across various teams, engineering units, and business functions.\nInnovative Sourcing: Employ inventive sourcing strategies to identify both passive and active candidates using channels like online job boards, social media, networking events, and industry symposiums.\nMentorship and Leadership: Provide guidance and mentorship on recruitment best practices, acting as an indirect leader within the team.\nDiversity Champion: Execute unique sourcing approaches that cultivate diverse candidate pools, reflecting our commitment to inclusion.\nInterview Coordination: Manage the scheduling and orchestration of technical and non-technical interviews, facilitating constructive feedback loops between interviewers and candidates.\nNegotiation and Collaboration: Collaborate with leaders to craft competitive job offers and compensation packages that attract top talent.\nTalent Pipeline Management: Cultivate and nurture a robust pipeline of potential candidates for present and future hiring needs.\nIndustry Insight: Stay informed about the latest trends and best practices in technical recruitment, integrating insights to enhance our hiring process.\nData-Driven Approach: Develop recruiting dashboards that monitor key metrics, enabling data-backed decisions and actionable refinements.\nProcess Enhancement: Continuously refine and augment recruitment processes to ensure efficiency and efficacy.\n\n\nEmpower is a remote-first company. We drive connectivity through regular company offsites. Travel for company offsites is expected at a minimum 2 times a year.\n\n\n\nCandidate Qualifications\n* 5+ years of full cycle recruiting experience for an innovative and scaling organization (startup experience preferred) \n* Ability to build rapport and establish trust with individuals in a highly competitive market \n* Ability to navigate ambiguity and solve complex problems while collaborating with business partners to achieve a common goal \n* Ability to thrive in a data and metrics driven environment \n* Consultative communication skills while working with internal and external stakeholders at all levels of an organization \n* A positive and team-oriented approach to your work\n* Proficiency in leveraging an ATS\n\n\n\n\n$100,000 - $135,000 a yearThis salary range includes several career levels at Empower and will be discussed further during the interview process. The salary range is based on a variety of factors such as candidate experience, qualifications, and business needs. The base pay range is subject to change and may be modified in the future. \n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Senior jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - US

\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\n• Responsible for the Funds Receivable from Payment Processors for the Points business unit, which is a key SOX control.  This includes the reconciliation, timely issue resolution & analysis.\n• Responsible for Accounts Receivable for the Points business unit.  This includes invoice creation, deposit application, collections, AR Aging reports, analysis of balances & creation of any allowance for doubtful accounts as needed.\n• Responsible for creation, maintenance and disposal of Fixed Assets and Intangibles including any analysis and financial statement notes.\n• Responsible for Prepaid accounts, the monthly amortization, reconciliation & analysis.\n• Responsible for the preparation & analysis of various Balance Sheet Reconciliations on a monthly basis as required.\n• Preparation and review of Partner and Earn Mall remittances on time (ensuring in compliance with contractual payment terms)\n• Assist with financial close procedures for each month-end, quarter-end and year-end.\n• Ensure compliance with related SOX controls and processes, and following Internal Controls in area of responsibility.\n• Other administrative duties as needed\n• Work on special projects based on departmental and company/business needs, including system implementation, upgrades, and other ad-hoc requests\n\n\n\n\nYOU ARE SOMEONE WITH:\n• University or college degree in Accounting, Finance, Economics or other related field\n• Advanced skills with Microsoft Office products, specifically Excel, Word and PowerPoint and Google Docs\n• Superior communication skills with the ability to work across all levels\n• Excellent analytical skills and strong attention to detail\n• Ability to analyze and resolve issues independently and present recommendations to supervisor\n• Ability to work effectively within a team, demonstrating flexibility and adaptability\n• Ability to multi-tasks and working under pressure within tight timelines\n• Ability to plan, organize and prioritize many tasks and responsibilities while maintaining a positive attitude\n• Cooperative and service-oriented attitude\n• Ability to initiate action to accomplish an objective and goals; be proactive\n• Experience with Oracle NetSuite and FloQast is an asset\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting and Microsoft jobs that are similar:\n\n $77,500 — $145,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMontreal, Quebec

\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nThe Global Care Team (our name for Customer Care) forms a critical component of our Operations team and our customer experience ecosystem. We are seeking an ambitious individual to join our growing team and help with the daily operation of supporting our global customer base. Reporting to the Global Care Manager, the Technical Business Analyst will be responsible for front-line support of our partner base, as well as monitoring the health of our platform. As a Technical Business Analyst you will work closely with our Partner Success, Product, and Engineering teams to identify root causes and triage/resolve issues as applicable. We firmly believe there are many challenging opportunities in travel technology, if you are excited about helping us solve some of them, we would like to meet you!\n\n\n\n\nWHAT YOU WILL BE DOING:\n•Working alongside your team to support the customer and meet our service level agreement obligations.\n•Providing exceptional service to our global partners.\n•Managing customer relationships for post-sales delivery requests and major issues.\n•Establishing and developing an internal and external knowledge base through documentation and learning sessions.\n•Providing technical and product support for our partners.\n•Triaging and identifying the root cause of issues - providing assistance and collaborating with relevant teams to resolve issues.\n•Monitoring the health of our platform and assisting with efforts to develop automated workflows.\n•Acting as a subject matter expert and communicating recommendations of processes, tools, and optimizations to internal teams and other stakeholders.\n•Overseeing the successful completion of complex technical projects, from project planning to execution.\n \nYOU ARE SOMEONE WITH:\n•Strong integrity and ownership skills and a desire to learn\n•Ability to work well within a team environment and meet deadlines\n•Ability to grasp new concepts quickly and efficiently\n•Strong time management and personal organization skills to handle multiple assignments\n•Excellent spoken and written communication skills in English, other languages are an asset\n•Knowledge or familiarity with Excel, SQL, HTML, JIRA and/or Splunk\n•Experience in supporting partners/customer over multiple time zones\n•Experience in working with a Service Desk\n•Airline industry knowledge or are familiarity with travel technology\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSingapore

\n*** English Version Below ***\n\n\nLes voyages vont bien au-delà de leur destination ; ils sont tissés de chaque souvenir que l'on crée en chemin. Notre engagement consiste à redéfinir l'avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, sociétés de croisières, réseaux ferroviaires pour voyageurs et services financiers, dans le but de créer de nouvelles sources de revenus significatives grâce à des expériences client exceptionnelles. Fondés sur nos valeurs fondamentales d'ambition, d'innovation et de collaboration, nous sommes constamment poussés à repousser les limites, à surpasser les attentes et à exploiter le meilleur de chacun. Nous favorisons une culture qui repose sur la conviction que notre force réside dans notre unité, travaillant ensemble pour bâtir un avenir extraordinaire dans l'univers du voyage. Joignez-vous à nous pour transformer les voyages quotidiens en expériences véritablement extraordinaires.\n\n\nÀ PROPOS DU POSTE:\nNous recherchons un Administrateur expérimenté de Sales et Service Cloud pour rejoindre notre équipe. En tant qu'expert Salesforce, vous jouerez un rôle crucial dans la configuration, la personnalisation et le soutien continu de nos applications Sales et Service Cloud.\n\n\nCE QUE VOUS FEREZ :\nSous la responsabilité du responsable des applications opérationnelles, vous serez responsable de ce qui suit :\n\n\n• L'administration quotidienne de l'application - gestion des accès, maintenance et mises à jour avec les parties prenantes, utilisateurs internes et externes.\n• Travailler avec les parties prenantes pour personnaliser les applications Sales et Service Cloud en fonction des besoins commerciaux.\n• Vous créerez, gérerez et distribuerez des rapports et des tableaux de bord dans Salesforce ainsi que des applications de reporting externes.\n• Vous gérerez les applications intégrées, en veillant à ce que le flux de données soit conforme et précis, et que les utilisateurs soient formés de manière appropriée sur les nouvelles applications intégrées.\n• Mener la transition des flux de travail traditionnels et du Process Builder vers Salesforce Flows, en garantissant une approche rationalisée et évolutive de l'automatisation des processus métier.\n• Fournir un support Salesforce aux utilisateurs internes, y compris la formation, la documentation et le débogage des problèmes.\n• Rester à jour avec les versions Salesforce et les nouvelles fonctionnalités, en faisant des recommandations pour leur adoption et leur mise en œuvre au sein de l'organisation.\n\n\nVOUS ÊTES UNE PERSONNE AVEC:\n• Diplôme en informatique, technologie de l'information ou domaines connexes.\n• Expérience prouvée de 2 ans ou plus en tant qu'administrateur Salesforce, spécifiquement avec Sales et Service Cloud - de préférence avec des certifications.\n• Compréhension de la structure des données, de la manipulation des données et des formules Excel avancées.\n• Fort penchant pour l'apprentissage de nouveaux outils et technologies.\n• Attention aux détails et précision, et solides compétences en résolution de problèmes.\n• Expérience dans la priorisation et la gestion de plusieurs projets.\n• Capacité à créer et à personnaliser des rapports et des tableaux de bord dans Salesforce pour visualiser les données et fournir des informations aux parties prenantes.\n\n\n\n\nCE QUE VOUS AIMEREZ CHEZ NOUS:\n🏦 REER de contrepartie\n🏥 Plans de santé complets\n📅 Programme de congés payés flexible\n✈️ Allocation d’expérience de voyage\n🧘 Crédit annuel pour bien-être\n🥗 Événements d'équipe et déjeuners mensuels\n💻 Allocation pour des fournitures de bureau / transport\n🌅 Programme de travail à distance\n🍼 Programme de prime de congé parental\n🌍 Passeport pour l'aventure\n\n\nNOTRE PROCESSUS:\nPlusgrade est un employeur offrant des chances égales et s'engage à fournir un processus de recrutement accessible. Nous accueillons les candidatures de toutes les personnes qualifiées et nous sommes engagés à offrir des opportunités d'emploi égales, quel que soit l'identité ou l'expression de genre, la race, l'origine ethnique, la croyance, le lieu d'origine, l'âge, le sexe, l'état civil, le handicap physique ou mental, l'orientation sexuelle et toute autre catégorie protégée par la loi. Sur demande, nous fournirons un hébergement pour les candidats handicapés.\n\n\nNous croyons en la diversité et l'inclusivité, c'est pourquoi notre processus d'entrevue est conçu pour offrir une expérience de candidat positive et garantir que chaque candidat est évalué de manière égale. Toutes les candidatures seront examinées par notre équipe de talents et le ou les candidats retenus passeront par le processus de recrutement suivant:\n\n\n• Entrevue téléphonique avec le recruteur\n• Entrevue avec le responsable de l'embauche\n• Test pratique à domicile ou exercice de codage à distance (le cas échéant)\n• Entrevue en équipe\n\n\nTous les candidats recevront des commentaires, qu'ils réussissent ou non toutes les étapes de notre processus d'entrevue. Toutes vos informations seront confidentielles.\n\n\n\n\n\n\n\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nWe are looking for an experienced Sales and Service Cloud Administrator to join our team. As the Salesforce expert, you will play a crucial role in configuring, customizing, and providing ongoing support for our Sales and Service Cloud applications.\n\n\nWHAT YOU WILL BE DOING:\n\n\nReporting to the Manager, Operations Applications, you will be responsible for the following:\n\n\n• The day-to-day administration of the application - managing access, maintenance and updates with stakeholders, internal and external users. \n• Working with stakeholders to customize Sales and Service Cloud applications based on business requirements.\n• You will create, manage and distribute reports and dashboards within Salesforce as well as external reporting applications\n• You will manage the integrated applications, ensuring the flow of data is compliant and accurate, and that users are appropriately trained on newly integrated applications.\n• Lead the transition from traditional workflows and Process Builder to Salesforce Flows, ensuring a streamlined and scalable approach to business process automation.\n• Provide Salesforce support for internal users, including training, documentation, and issue debugging.\n• Stay up-to-date with Salesforce releases and new features, making recommendations for adoption and implementation within the organization.\n\n\n\n\nYOU ARE SOMEONE WITH:\n• Degree in computer science, information technology, or related fields.\n• Proven 2+ years experience as a Salesforce Administrator, specifically with Sales and Service Cloud - preferably with certifications\n• Understanding of data structure, data manipulation and advanced excel formulas\n• Strong acumen for learning new tools and technologies\n• Attention to detail and accuracy and Strong problem-solving skills.\n• Experience in prioritizing and managing multiple projects.\n• A loader or Salesforce Import Wizard for efficient data management.\n• Ability to create and customize reports and dashboards within Salesforce to visualize data and provide insights to stakeholders.\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off\n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud, Sales and Non Tech jobs that are similar:\n\n $45,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMontreal, Quebec

\n*** English Version Below ***\n\n\nLes voyages vont bien au-delà de leur destination ; ils sont tissés de chaque souvenir que l'on crée en chemin. Notre engagement consiste à redéfinir l'avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, sociétés de croisières, réseaux ferroviaires pour voyageurs et services financiers, dans le but de créer de nouvelles sources de revenus significatives grâce à des expériences client exceptionnelles. Fondés sur nos valeurs fondamentales d'ambition, d'innovation et de collaboration, nous sommes constamment poussés à repousser les limites, à surpasser les attentes et à exploiter le meilleur de chacun. Nous favorisons une culture qui repose sur la conviction que notre force réside dans notre unité, travaillant ensemble pour bâtir un avenir extraordinaire dans l'univers du voyage. Joignez-vous à nous pour transformer les voyages quotidiens en expériences véritablement extraordinaires.\n\n\nÀ PROPOS DU POSTE:\nNous recherchons un Développeur DevOps pour rejoindre notre équipe DevOps pour un poste permanent.\n\n\nNous sommes une organisation leader de l'industrie, remodelant continuellement la manière dont les consommateurs interagissent avec leurs programmes de fidélisation. Nous travaillons avec les plus grandes compagnies aériennes, hôtelières, financières et de vente au détail du monde, pour relever des défis complexes et proposer des solutions de commerce électronique innovantes. Si vous souhaitez en faire partie, nous serions ravis de vous entendre.\n\n\nNous développons notre infrastructure de prochaine génération ici à Plusgrade et tirons parti de l'automatisation pour maintenir et améliorer nos plateformes et processus actuels. Nous recherchons une personne intelligente et enthousiaste, passionnée par les opérations, pour aider à porter notre infrastructure au niveau supérieur. Si vous aimez travailler dans un environnement ouvert et hautement collaboratif pour créer des logiciels géniaux, alors Points est l'endroit idéal pour vous.\n\n\nCE QUE VOUS FEREZ :\nSous la responsabilité d’un développeur principal, DevOps, vous serez responsable de :\n\n\n• Faire partie de l'équipe pour concevoir, construire et migrer notre infrastructure de prochaine génération basée sur Kubernetes (sur site) vers le Cloud\n• Migrer les microservices internes et les services de données vers cette nouvelle infrastructure\n• Construire et soutenir des pipelines CI/CD (nous utilisons GitLab) pour répondre aux exigences de sécurité et de conformité logicielle et améliorer l'observabilité du système grâce à la surveillance et à l'alerte\n• Gérer et construire nos outils en Python, GoLang et NodeJs\n• Évaluer et améliorer constamment notre infrastructure actuelle\n• Soutenir et travailler aux côtés des équipes de développement et des opérations\n• Promouvoir DevOps au sein de l'organisation - cela inclut les personnes, les processus et la technologie.\n\n\nVOUS ÊTES UNE PERSONNE AVEC :\n• Solide compétence en Docker et Kubernetes\n• Expérience avec l'IaC, la gestion de la configuration/automatisation (Pulumi, Terraform, Ansible ou Puppet) dans le Cloud (AWS, Azure ou GCP)\n• Capable de diagnostiquer et résoudre les problèmes dans le système d'exploitation Linux\n• À l'aise avec la programmation en Python, Go ou JavaScript\n• Concepts de réseau : pare-feu, NAT, sous-réseaux, ports, VPC, VPN\n• Mentalité axée sur la sécurité : mettre en œuvre les meilleures pratiques de l'industrie pour le durcissement du système, la gestion de la configuration et les solutions d'automatisation pour le développement, les tests et le déploiement dans les environnements de production\n• À l'aise avec Git ou d'autres systèmes de gestion de code source\n• Familier avec le CI/CD (GitLab serait un plus)\n• Bonne compréhension de la culture et des méthodologies DevOps\n• Solides compétences en communication et en résolution de problèmes\n\n\nNOTRE STACK TECHNIQUE :\n• Containers/Orchestration : Kubernetes (Rancher, EKS), Docker\n• Cloud : AWS\n• Infrastructure As Code : Pulumi, Terraform\n• Déploiements : Helm\n• CI/CD : GitLab\n• Surveillance : Prometheus, Grafana, Splunk, Zabbix, JIRA, Slack\n• Langages : Python, NodeJs, GoLang\n• Gestion de la configuration : Ansible\n• OS : CentOS (production), Ubuntu (poste de travail local), Mac (poste de travail local)\n\n\nCE QUE VOUS AIMEREZ CHEZ NOUS:\n🏦 REER de contrepartie\n🏥 Plans de santé complets\n📅 Programme de congés payés flexible\n✈️ Allocation d’expérience de voyage\n🧘 Crédit annuel pour bien-être\n🥗 Événements d'équipe et déjeuners mensuels\n💻 Allocation pour des fournitures de bureau / transport\n🌅 Programme de travail à distance\n🍼 Programme de prime de congé parental\n🌍 Passeport pour l'aventure\n\n\nNOTRE PROCESSUS:\nPlusgrade est un employeur offrant des chances égales et s'engage à fournir un processus de recrutement accessible. Nous accueillons les candidatures de toutes les personnes qualifiées et nous sommes engagés à offrir des opportunités d'emploi égales, quel que soit l'identité ou l'expression de genre, la race, l'origine ethnique, la croyance, le lieu d'origine, l'âge, le sexe, l'état civil, le handicap physique ou mental, l'orientation sexuelle et toute autre catégorie protégée par la loi. Sur demande, nous fournirons un hébergement pour les candidats handicapés.\n\n\nNous croyons en la diversité et l'inclusivité, c'est pourquoi notre processus d'entrevue est conçu pour offrir une expérience de candidat positive et garantir que chaque candidat est évalué de manière égale. Toutes les candidatures seront examinées par notre équipe de talents et le ou les candidats retenus passeront par le processus de recrutement suivant:\n\n\n• Entrevue téléphonique avec le recruteur\n• Entrevue avec le responsable de l'embauche\n• Test pratique à domicile ou exercice de codage à distance (le cas échéant)\n• Entrevue en équipe\n\n\nTous les candidats recevront des commentaires, qu'ils réussissent ou non toutes les étapes de notre processus d'entrevue. Toutes vos informations seront confidentielles.\n\n\n\n\n\n\n\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nWe are looking for a DevOps engineer to join our DevOps team for a permanent position.\n \nWe’re an industry-leading organization continuously reshaping how consumers interact with their loyalty programs. We work with the world’s largest airline, hotel, financial, and retail rewards programs, to tackle complex challenges and come up with innovative e-commerce solutions. If you’d like to be a part of it, we’d love to hear from you.\n\n\nWe’re building out our next-generation infrastructure here at Plusgrade and leveraging automation to maintain and improve our current platforms and processes. We’re looking for a smart and enthusiastic person with a passion for operations to help take our infrastructure to the next level. If you love working in an open, highly collaborative environment making awesome software, then Points is the place for you.\n\n\nWHAT YOU WILL BE DOING:\nReporting to the Principal Engineer, DevOps you will be responsible for:\n\n\n• Be part of the team to architect, build & migrate our next-generation infrastructure based on Kubernetes (on-prem) to the Cloud\n• Migrate internal microservices and data services to this new infrastructure\n• Build and support CI/CD pipelines (we use GitLab) to meet security & software compliance and improve observability of the system through monitoring and alerting\n• Manage & build our tooling in Python, GoLang and NodeJs\n• Constantly evaluate & improve our current infrastructure\n• Support and work alongside Engineering teams and Operations\n• Advocate for DevOps within the organization - this includes people, process and technology.\n\n\nYOU ARE SOMEONE WITH:\n• Strong proficiency in Docker and Kubernetes\n• Experience with IaC, automation/configuration management (Pulumi, Terraform, Ansible or Puppet) in the Cloud (AWS, Azure or GCP) \n• Able to diagnose and troubleshoot issues within the Linux operating system\n• Comfortable coding in one of: Python, Go or JavaScript\n• Networking concepts: firewalls, NAT, subnetting, ports, VPC, VPNs\n• Security-first mindset: implement industry best practices for system hardening, configuration management, and automation solutions for development, testing and deployment to production environments \n• Comfortable with Git or other source code management systems\n• Familiar with the CI/CD (Gitlab nice to have)\n• Good understanding of DevOps culture and methodologies\n• Strong communication and problem-solving skills\n\n\nOUR TECH STACK: \n• Containers/Orchestration: Kubernetes (Rancher, EKS), Docker \n• Cloud: AWS\n• Infrastructure As Code: Pulumi, Terraform\n• Deployments: Helm\n• CI/CD: GitLab\n• Monitoring: Prometheus, Grafana, Splunk, Zabbix, JIRA, Slack\n• Languages: Python, NodeJs,  GoLang\n• Configuration Management: Ansible\n• OS: CentOS (production), Ubuntu (local workstation), Mac (local workstation) \n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off\n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Docker, Testing, DevOps, Cloud, Git, Golang, Engineer and Linux jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMontreal, Quebec

\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nAs the Manager, Strategic Financial Planning & Analysis for the Financial Planning and Analysis team, supporting all business units, you will play a pivotal role in crafting a financial perspective of our long-term strategic initiatives. You will be responsible for enhancing and driving the company’s capital planning efforts in support of the long-term strategic plan, conducting market research, and supporting business case development. This role requires a candidate with strong analytical skills and business acumen, knowledge of core financial concepts, excellent communication abilities, and a proven track record of supporting strategic initiatives.\n\n\n\n\nWHAT YOU WILL BE DOING:\n\n\nCapital Planning and Business Casing:\n• Provide financial support for the development and evaluation of new investment initiatives, including working with business leaders to create objective business cases to support strategic decisions.\n• Build, maintain, and improve financial models to assess feasibility and financial impact to the company.\n• Support the creation of persuasive presentation decks to communicate plans, progress reports, and recommendations effectively.\n• Evaluate, monitor and report on the performance of various capital investment opportunities and projects.\n• Collaborate with finance and budget owners to secure necessary funding.\n\n\nAnnual Planning and 36-Month Plan:\n• Build and maintain a comprehensive 36-month financial plan that outlines key initiatives and their timelines.\n• Implement a robust quarterly reporting process to track progress against the plan on key investment initiatives and report on results to the executive team and stakeholders.\n\n\nAd-hoc:\n• Conduct comprehensive market research and competitive analysis to identify emerging trends, opportunities, and threats that could impact the company's growth.\n• Establish clear and measurable key performance indicators (KPIs) on specific projects, and milestones to track progress towards achieving our strategic goals.\n\n\n\n\nYOU ARE SOMEONE WITH:\n• Bachelor's degree in accounting, business administration, finance, or a related field (CPA preferred).\n• Proven experience (5+ years) in strategic planning, financial planning and analysis, or a similar role.\n• Strong grasp of financial statement fundamentals, including working knowledge of the balance sheet, income statement, and cash flow statements.\n• Strong analytical and problem-solving skills with the ability to translate complex financial data into meaningful insights\n• Proficiency in Google Suite of products (Gmail, Google Drive, Google Sheets, Google Docs, Google Slides)\n• Excellent communication and presentation skills, with the ability to present complex financial information to non-finance stakeholders\n• Strong organizational skills and the ability to manage multiple priorities and meet deadlines\n• Experience with Workday Adaptive Planning and/or Netsuite and/or Salesforce is preferred\n• Excellent project management abilities.\n• Strategic thinking and vision.\n• Ability to work effectively in cross-functional teams.\n• Strong leadership and decision-making capabilities.\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Unlimited Vacation/PTO \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Finance and Non Tech jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario

\nCompany Overview\nFanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. \n \nAs a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.\n\n\nFanatics Collectibles is searching for an Account Manager to help grow and develop our Hobby Shops business, a key pillar of our go to market model.  The Account Manager will report to the Director of Hobby Sales and will simultaneously own and/or engage with several high-impact initiatives. We are on the forefront of revolutionizing our B2B buying experience, this role can expect to 1) own the stewardship of existing and new hobby accounts, 2) be on the forefront of ‘Direct’ product sales strategy, and 3) be intimately involved in product operations to ensure accuracy, on-time fulfillment, and a positive consumer and shop experience. The ideal candidate is an excellent problem solver and communicator that should be able to easily move between strategic selling and operational execution.  Experience leveraging sales data and marketplace trends to develop selling narratives and programs will position this candidate to thrive in the role and grow our industry.\n \nCandidates with a passion for sports, culture, & entertainment will likely find themselves a strong cultural fit. We are open to remote candidates for this role, though some travel will be required.\n\n\n\nResponsibilities:\n* Maintain and grow existing relationships with accounts to further generate sales, optimize customer experience, and track business results\n* Manage multiple logistics tools (ordering, product release calendars, product sell sheets, account lists) to ensure accurate and timely execution of key programs\n* Support larger strategic initiatives to drive increased Hobby Direct sales by owning new account reviews, onboarding, and continuing to drive fulfillment activities\n* Build expertise in Fanatics Collectibles hobby products and be up to date on market trends and competitive dynamics impacting the industry\n* Collate & summarize business reports and create presentations to effectively communicate with a variety of audiences (peers, senior leaders and/or accounts) on high priority initiatives and programs\n* Collaborate with other business managers to scope projects, creatively solve problems, set attainable goals, and track / measure KPIs\n\n\n\nIdeal Candidate:\n* 5-7+ years of work experience, with 4-5+ years of experience in related sales operations positions, account management, and/or project coordination roles\n* Consumer packaged goods and/or retail management experience preferred\n* Knowledge of trading card environment, including direct sales and distributor environment is a significant advantage\n* Strong organizational skills and a demonstrated ability to prioritize, and remain flexible in high pressure dynamic situations\n* Must be detail oriented, highly organized, and maintain both a sense of urgency & good attitude in day-to-day operations and workflows\n* Sense of urgency, good attitude and work ethic, quick learner\n* Strong interpersonal and communication skills (written/oral) with proven ability to succeed in a team environment and work collaboratively with all internal stakeholders \n* Strong computer skills in Word, Excel, and PowerPoint essential; Access and Oracle ERP experience desirable\n\n\n\n\n$80,000 - $100,000 a yearThe salary range for this posting is $80,000 -  $100,000 which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.\n\nEnsure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address.  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers\n\n\nTryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.\n\n\nFanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.\n\n\nNOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Legal, Sales and Non Tech jobs that are similar:\n\n $45,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - USA

\nLivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.\n\nAt LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.\n\n \n\nOverview:\n\nAs the Senior Manager of Technical Account Management, you will lead the team towards becoming the ultimate technical relationship owner who embraces the importance of the values of the company, advocates for their brands, spearheads initiatives, builds wellness plans, and steps in to steer cross-functional efforts proactively and during crisis situations. Your role will require perseverance and devotion to go above and beyond the call of duty, motivating and supporting the team to live up to their potential. Your goal will be embracing change, leaning into crisis situations, and managing conflict for positive outcomes. Growth mindset to prioritize business needs with aptitude to disagree but to commit to the set direction.\n\n \nYou will:\n\n\n* Learn and maintain the LivePerson product knowledge\n\n* Assist with design of the value-add technical success packages and lead delivery\n\n* Drive collaboration with the product owners\n\n* Be a point of escalation for customers and internal stakeholders\n\n* Embrace change, build and execute change management plans\n\n* Motivate the team to think outside of the box\n\n* Step up to offer help to the fellow managers any day\n\n* Drive customer satisfaction execution of the role definitions and best practices\n\n* Build and manage follow-the-sun and on-call schedules for the team\n\n* Carry manager on-call responsibilities as needed\n\n* Conduct hiring, onboarding and mentoring team members\n\n* Establish strong peer relationships and be a team player\n\n* Take on an initiative to expand existing processes into innovative scaled methodology\n\n* Be hands-on and act as the TAM when needed\n\n* Take on-call duty for the global support organization as per the team's schedule\n\n* Build onboarding plans and continuous training for the team\n\n\n\n\n \nYou have:\n\n\n* 8+ years of professional related experience\n\n* BS/BA or Masters college degree\n\n* Proven experience being a people’s manager in a technical customer-facing discipline; TAM manager’s role preferred\n\n* A proven track record of Technical Account Management for a SaaS, CCaaS, AI or web engagement company, supporting Fortune 500 customers\n\n* Experience in managing operations tasks, i.e. WFM, playbook creation, on-call rotations\n\n* Web and scripting technologies hands on experience\n\n* Good familiarity with APIs /SDKs\n\n* Excellent presentation skills, using Google Slides or similar tools\n\n* Ability to analyze data and provide insights (SQL/NoSQL/Data lake)\n\n* Experience in managing multiple stakeholders (incl. C-suite) and projects\n\n* Ability to have peer to peer relationship with high level customer contacts\n\n* Excellent verbal and written communication skills\n\n* Critical thinker and problem-solver\n\n* Exemplary conflict management skills\n\n* Team player with the ability to work with multiple stakeholders and cross-organizational efforts with a number of different virtual teams concurrently\n\n* Project management experience with certification is a plus\n\n* Strong time-management skills\n\n* Require little to no supervision\n\n* Show up and own any technical conversation pertaining to the platform and product performance for a brand\n\n* Experience in using CRM tools, bug tracking tools, repositories, and log aggregation tools\n\n* Ability to work under pressure and tight deadlines\n\n* Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management of the top accounts \n\n* Discipline to conduct on-call duties as required by the business\n\n* Available to travel to additional customer sites as required (up to 20%)\n\n* Time flexibility to answer questions and participate in meetings working as part of a global team \n\n\n\n\n \nBenefits:\n\nThe salary range for this role will be between $125,000 to $165,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:\n\n\n* Health: medical, dental, vision and wellbeing.\n\n* Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.\n\n* Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability\n\n* Family: parental leave, maternity support, fertility services.\n\n* Development: tuition reimbursement, native AI learning.\n\n* Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.\n\n* #LI-Remote\n\n\n\nWhy you'll love working here:\n\nLivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\n\n \nBelonging at LivePerson:\n\nWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\n\nWe are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Cloud and Senior jobs that are similar:\n\n $40,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States