[{"last_updated":1785139224,"legal":"API Terms of Service: Please link back (with follow, and without nofollow!) to the URL on Remote OK and mention Remote OK as a source, so we get traffic back from your site. If you do not we'll have to suspend API access.\n\nPlease don't use the Remote OK logo without written permission as it's a registered trademark, please DO use our name Remote OK though."},{"slug":"remote-customer-success-manager-enterprise-pointclickcare-1134869","id":"1134869","epoch":1784019859,"date":"2026-07-14T09:04:19+00:00","company":"PointClickCare","company_logo":"","position":"Customer Success Manager Enterprise","tags":["speech","exec","content writing","sys admin","medical","recruiter","social media","game dev","designer","design","copywriting","marketing","video","education","finance","ads","digital nomad","virtual assistant","customer support","travel","ops","react","dev","front end","python","django","vfx","technical","javascript","postgres","typescript","mobile","senior","engineer","project manager","full time","saas","salesforce","consulting","c","sales"],"description":"Reporting to the Sr. Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare\u00e2\u0080\u0099s solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required.<br><br><strong>Key Responsibilities<br><br><\/strong><ul><li>Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.<\/li><li>Act as a Trusted Advisor and Business Partner, providing strategic guidance and a \u00e2\u0080\u009cpath to value\u00e2\u0080\u009d to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration.<\/li><li>Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions.<\/li><li>Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts.<br><br><\/li><\/ul><strong>Minimum Qualifications<br><br><\/strong><ul><li>You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.<\/li><li>Experience in a customer-facing role within a Saas\/tech company<\/li><li>Experience in a Healthcare Sales\/Account Management\/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers.<\/li><li>Proven track record of sustaining and growing relationships<br><br><\/li><\/ul><strong>Preferred Qualifications<br><br><\/strong><ul><li>Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.<\/li><li>Strong written and oral communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success.<\/li><li>Proven proficiency in data analysis including interpreting and translating results.<\/li><li>Bachelor\u00e2\u0080\u0099s degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and\/or Gainsight)<br><br><\/li><\/ul><em>At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $112,000 - $125,000 (Overtime Non Eligible)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and\/or work location. Your recruiter can share more information about our total rewards package during the hiring process.<br><br><\/em>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.<br><br><em>At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canadian base salary range for this position is $112,000 - $125,000 (Overtime Non Eligible)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canadian locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and\/or work location. Your recruiter can share more information about our total rewards package during the hiring process.<\/em><br\/><br\/>Please mention the word **STRAIGHTEN** and tag RMjE2LjczLjIxNy4xNzM= when applying to show you read the job post completely (#RMjE2LjczLjIxNy4xNzM=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.","location":"Mississauga, Mississauga, Ontario, Canada","apply_url":"https:\/\/remoteOK.com\/remote-jobs\/remote-customer-success-manager-enterprise-pointclickcare-1134869","salary_min":0,"salary_max":0,"logo":"","url":"https:\/\/remoteOK.com\/remote-jobs\/remote-customer-success-manager-enterprise-pointclickcare-1134869"},{"slug":"remote-jr-creative-strategist-trivium-group-1134870","id":"1134870","epoch":1783959203,"date":"2026-07-13T16:13:23+00:00","company":"Trivium Group","company_logo":"","position":"Jr Creative Strategist","tags":["speech","exec","content writing","sys admin","medical","recruiter","social media","game dev","designer","design","copywriting","marketing","video","education","finance","ads","digital nomad","virtual assistant","customer support","travel","ops","react","dev","front end","python","django","vfx","technical","javascript","postgres","typescript","mobile","senior","engineer","project manager","full time","saas","salesforce","consulting","c","sales","strategy","testing"],"description":"<strong>Position Summary:<br><br><\/strong>The Creative Strategist is responsible for developing and ensuring fulfilment of the creative pipeline based on company SOPs.<br><br>The Creative Strategist is responsible for translating performance goals and audience insights into a clear, testable creative direction that drives measurable growth. This role owns creative strategy from ideation through execution and analysis\u00e2\u0080\u0094defining winning beliefs, angles, and archetypes; building and maintaining a structured testing roadmap; and ensuring creative assets are organized, tracked, and optimized over time.<br><br>Working closely with Media Buyers, Project Managers, and the Edit team, the Creative Strategist ensures creative priorities align with performance data, testing insights, and ICP mindset frameworks. Success in this role is measured by the ability to generate repeatable creative learnings, accelerate testing velocity, and continuously improve concept-level performance through disciplined strategy, collaboration, and reporting.<br><br>This role requires someone who's both creative and operationally sharp \u00e2\u0080\u0094 a marketer who can move quickly, manage multiple projects, and understand how to make content that resonates with the marketing industry's most ambitious players.<br><br>The primary goal of this role is Revenue and Retention Focused.<br><br>Core Values:<br><br><ul><li>High Performance &amp; Excellence<\/li><li>We set a high standard, deliver results, and continually raise the bar<\/li><li>Integrity &amp; Authenticity<\/li><li>We act with honesty, transparency, and consistency \u00e2\u0080\u0094 who we say we are is how we show up, bringing our best every day<\/li><li>Growth &amp; Innovation<\/li><li>We are curious, adaptable, and committed to learning, evolving, and finding better ways to create value<\/li><li>Collaborative &amp; Intentional<\/li><li>We work as a true team, respecting and challenging each other through uplifting, productive and constructive communication<\/li><li>Ownership &amp; Accountability<\/li><li>We take responsibility for our roles, our impact, our outcomes, ensuring follow-through with persistence, resourcefulness and intentional urgency<br><br><\/li><\/ul>Our Mission<br><br><ul><li>Completely disrupt the affiliate industry bringing transparency to affiliates<\/li><li>Expose every \"other network\" for putting out unproven offers<\/li><li>Bridge the gap between brands and media buyers that want growth<br><br><\/li><\/ul><strong>Key Responsibility Areas:<br><br><\/strong><ul><li>Creative Strategy: Define winning beliefs &amp; angles, map into archetypes, align with Creative Strategy OS<\/li><li>Testing Roadmap: Plan what we test next (angles, archetypes, formats), aligned with MB &amp; DOP priorities<\/li><li>Pipeline Management: Create creative requests, manage status inside the Creative Pipeline, and coordinate with Edit Crew<\/li><li>Asset Management: Maintain dossiers, IDs, folders, and creative trackers so nothing is lost or duplicated<\/li><li>Creative Reporting: Deliver creative insights for internal optimization notes and client-facing reports<\/li><li>Performance Analysis: Read Atria\/Cometly reports for concept-level learnings (by angle &amp; archetype, not just ad ID)<\/li><li>Collaboration and Comms: Sync with MB &amp; POM on priorities, timelines, and issues<\/li><li>Mindset and ICP Work: Apply Mindset Marketing Playbook to every new brief (relatability, beliefs, objections)<br><br><\/li><\/ul><strong>The Ideal Candidate<br><br><\/strong>The ideal Creative Strategist is both creatively sharp and operationally disciplined. They have a strong intuition for what makes ads work, grounded in performance data\u00e2\u0080\u0094not personal taste\u00e2\u0080\u0094and can translate insights into clear testing hypotheses, briefs, and scalable frameworks. This person is highly organized, comfortable managing multiple workstreams, and thrives in fast-paced environments where speed, clarity, and accountability matter.<br><br>They collaborate effectively with Media Buyers, Project Managers, and editors, communicate clearly, and take ownership of creative outcomes end-to-end. A strong candidate is curious, structured, and proactive\u00e2\u0080\u0094constantly learning from performance data, refining ICP understanding, and turning insights into repeatable creative wins.<br><br><strong>Requirements<br><br><\/strong><strong>You'll succeed in this role if you:<br><br><\/strong><ul><li>Have 2-5 years of experience in creative strategy, performance marketing, or content strategy within an agency or fast-growth marketing environment<\/li><li>Have worked closely with media buyers, performance teams, or paid social campaigns, and understands how creative impacts CPA, CTR, and scale (you don't need to run ads)<\/li><li>Understand core performance marketing concepts like funnels, angles, hooks, testing frameworks, and creative iteration<\/li><li>Can translate data and insights into clear creative direction, briefs, and test plans that editors and media buyers can execute against<\/li><li>Are highly organized and detail-oriented, with experience managing creative pipelines, asset tracking, and documentation without things falling through the cracks<\/li><li>Are comfortable working inside tools like Monday, Google Sheets, and Drive to manage requests, reporting, and creative learnings<\/li><li>Use AI tools to accelerate ideation, analysis, and documentation while maintaining strong strategic judgment and creative quality<br><br><\/li><\/ul><strong>Benefits<br><br><\/strong><strong>Compensation<br><br><\/strong><ul><li>Total Potential Earnings: $50,000-$65,000<\/li><li>Bonuses: up to $15,000<\/li><li>1099<\/li><li>Full-Time<\/li><li>Remote<\/li><\/ul><br\/><br\/>Please mention the word **EXTOLL** and tag RMjE2LjczLjIxNy4xNzM= when applying to show you read the job post completely (#RMjE2LjczLjIxNy4xNzM=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.","location":"Toronto, Toronto, Ontario, Canada","apply_url":"https:\/\/remoteOK.com\/remote-jobs\/remote-jr-creative-strategist-trivium-group-1134870","salary_min":0,"salary_max":0,"logo":"","url":"https:\/\/remoteOK.com\/remote-jobs\/remote-jr-creative-strategist-trivium-group-1134870"}]