Caribou Biosciences, Inc. is hiring a Remote Clinical Trial Specialist
\nCaribou Biosciences is a leading clinical-stage CRISPR genome-editing biopharmaceutical company dedicated to developing transformative therapies for patients with devastating diseases. Our next-generation genome-editing technology enables superior precision to develop cell therapies that are armored to potentially improve antitumor activity. We believe the future of cell therapy is off-the-shelf, and we are advancing our pipeline of off-the-shelf, or allogeneic, cell therapies from our CAR-T and CAR-NK platforms as readily available treatments for patients with hematologic malignancies and solid tumors.\n\nMembers of the Caribou herd open their minds to new ideas and welcome diverse perspectives. We proudly assert that teams do their best work when their members are personally engaged, their ideas are taken seriously, and contributions are recognized. Members of the herd work from our headquarters in Berkeley, California, or remotely.\n\nWe are seeking a Senior Clinical Trial Specialist to join our growing Clinical Operations group. You will be responsible for assisting the Clinical Operations Project Leadership Directors. The Senior Clinical Trial Specialist reports to the Executive Director of Clinical Operations. This position will be remote.\n\nThe Senior Clinical Trial Specialist works on moderately complex clinical trial activities in support of the Clinical Operations Project Leadership Directors. You will work closely with the clinical operations team to ensure trial activities are conducted according to Good Clinical Practice (GCP) and relevant SOP's. The Senior Clinical Trial Specialist may assist with service provider oversight and management. You will identify issues in a timely manner and escalate to management as appropriate, will support Clinical Operations in ensuring the financial health of assigned clinical studies, and will oversee study milestones.\n\nResponsibilities:\n\n\n* Support activities related to all phases of clinical studies including: study/site feasibility, start-up, maintenance, and close-out\n\n* Manage and oversee study- and site-essential documents review, collection, and tracking\n\n* Support the initiation, preparation, and maintenance of core study documents (Informed Consent Forms, study plans, site and patient materials, training and guidance documents, and pharmacy-, clinical supply- and laboratory-related documents)\n\n* Oversee Study Trial Master File (TMF)\n\n* Ensure required study documents are received, reviewed and filed in the TMF in accordance with GCP and applicable regulations\n\n* Organize and prepare study-related meetings (agenda, minutes, slides, etc.)\n\n* Prepare, oversee and maintain study logs (risk, issue, decision logs, etc.)\n\n* Support and participate in departmental, study team, and service provider meetings\n\n* Attend study related meetings\n\n* Participate in study related collaborative process efforts and reviews (protocol development, service provider selection, departmental initiatives, etc.)\n\n* Complete monitoring visit report reviews and performs co-monitoring or monitoring oversight visits\n\n* Support, tracks, and triages site and service provider queries\n\n* Support rapid action to address both internal and site QA findings from audits\n\n* Manage, coordinate, and oversee the activities from third party service providers including timelines, contract deliverables, metrics, accruals, process planning, and implementation\n\n* Track and maintain studies, including but not limited to study status, enrollment, deviations, documents, and plans\n\n* Support oversight of clinical site performance, metrics, and monitoring visits\n\n* Assist and supports study data related activities including data review, query creation and resolution, study and protocol deviation reviews, and safety reviews\n\n* Work cross-functionally with direction from Clinical Operations\n\n* Review and verifies service provider activities\n\n* Support study reporting and tracking with applicable systems and technology\n\n* Support study lead in cross-functional alignment of study timelines\n\n* Support study lead in financial management of service providers (e.g., contract and invoice reconciliation)\n\n\n\n\nQualifications:\n\n\n* Bachelor's degree or equivalent work experience\n\n* 3-5 years relevant work experience\n\n* Able to demonstrate proficiency in technology use, documentation practices, business practices, version control management, and document control\n\n* Advanced proficiency in Microsoft 365 suite, including Word, Excel, PowerPoint, Outlook, and SharePoint\n\n* Strong attention to detail and a commitment to producing high-quality work\n\n* Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams\n\n\n\n\n \n\nCaribou compensation and benefits include:\n\n\n* Comprehensive compensation package, which includes competitive salary, bonus, and equity for all employees\n\n* Salary Range: $115,000 - $150,000. This represents the present low and high end of the Companyโs pay range for this position. Actual pay will vary based on various factors, including but not limited to location, skill, experience, and performance.\n\n* Generous paid vacation time, in addition to company-observed holidays and floating holidays\n\n* Excellent medical, dental, and vision insurance\n\n* 401(k) retirement savings plan, which includes matching employer contributions\n\n* Employee stock purchase plan (ESPP)\n\n* Tuition reimbursement program\n\n\n\n\n \n\nThe benefits and stock purchase described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.\n\nCaribou is an equal opportunity employer and does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical conditions, veteran status, sexual orientation, gender (including gender identity and gender expression), sex (which includes pregnancy, childbirth, and breastfeeding), genetic information, taking or requesting statutorily protected leave, or any other basis protected by law. In addition, Caribou prohibits the harassment of any individual on any of the bases listed above or any other characteristics protected under federal, state, or local laws.\n\nLegal authorization to work in the United States is required. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Microsoft and Senior jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBerkeley, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nFor more than 20 years, PointClickCare has been the backbone of senior care. Weโve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, weโve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patientโs journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\n\n\nReporting to the Director of Technical Delivery, the Developer Operations (DevOps) Manager plays a crucial role in overseeing the integration of development and operations teams to improve collaboration, streamline processes, and enhance the overall efficiency of software development and deployment. We are looking for someone hands-on, customer-centric, collaborative, with a positive attitude. \n\n\nThe DevOps manager is responsible for standing up DevOps capability by successfully implementing tools, processes and automation that will accelerate the delivery of high-quality solutions by the delivery and operations team.\n \n The person in this role will define the DevOps related tools, deployment requirements, operate source code management, CI/CD systems and test tools. The DevOps Manager will also be responsible for release management and effective execution of environment strategy, deployment, and release activities. This role will collaborate with delivery and operations teams to ensure quality and timeliness of each release and a smooth hand-off with the Ops team.\n\n\n\n\nKey Responsibilities:\n\n\nโขPlan, build, and implement the roadmap for DevOps strategy, tool chain and orchestration\nโขResearch, evaluate, select, and implement tools and technologies that facilitate automation and streamline processes.\nโขCollaborate with infrastructure and operations teams to ensure the availability, performance, and security of systems.\nโขDevelop and maintain automation scripts for deployment, configuration management, and monitoring.\nโขCollaborate with the QA Lead to implement test automation practices. Own and execute DevOps and automated testing strategy to ensure quality of releases.\nโขFoster collaboration between development, operations, and QA team members to improve communication and efficiency.\nโขImplement best practices for continuous integration, continuous delivery (CI/CD), and automated testing. Ensure version control is implemented and integrated as part of CI/CD automated builds, establishing guidelines for branching, merging and readiness for implementation. \nโขPerform release management duties like define, communicate, and coordinate release strategy and activities across multiple teams/stakeholders. Compile and distribute release plans and release notes, gather, and share feedback with business partners and share release metrics. \nโขEnsure all releases go through appropriate levels of review and approval.\nโขPerform environment and deployment management activities such as coordinating sandbox refreshes, tracking development work through lifecycle, ensuring deployments adhere to change procedures, ensuring documentation is completed and adheres to standards.\nโขManage and ensure compliance with IT structures, processes and technologies while maintaining knowledge of and leverage IT industry technologies and trends.\nโขImplement security best practices throughout the development and deployment processes ensuring compliance with industry standards and regulations.\nโขAct as subject matter expert, providing technical leadership and sharing your expertise with team, driving best practices for coding, testing, and deployment.\nโขImplement and maintain monitoring solutions to detect and respond to incidents proactively, driving, and participating in high priority incident calls and emergency activities outside of standard office hours as needed.\nโขDevelop and execute incident response plans to minimize downtime and impact.\n\n\nRequired Experience: \n\n\nโขA strong background in both software development and IT operations, with focus on automating and optimizing the end-to-end software delivery process.\nโข3+ years of hands-on experience in DevOps and CI/CD pipeline automation in Azure, Copado, or other DevOps tools with strong knowledge of DevOps practices, CI/CD pipelines, automation tools, and cloud technologies.\nโข5+ years pipeline orchestration and release management including generation of software builds, debugging build failures, scripting.\nโข5+ years of experience and knowledge in deploying source code management, testing and deployment orchestration tools (Git/Bitbucket, Jenkins, Selenium, Cypress, etc.)\nโข5+ years of experience with databases/datastores (e.g., NetSuite, Azure Synapse, Azure Databricks, SQL Server, Oracle, MySQL, DB2, Azure Data Lake, AWS, Snowflake, MongoDB, Cassandra etc.)\nโข5+ years of working knowledge and experience with Jira, Confluence, Salesforce Cloud and Salesforce integrations.\nโขExperience with DevOps implementation with Salesforce applications highly desired.\nโขBachelorโs degree in Computer science, Information Technology, or a related field with experience.\nโขExperience with containerization (e.g., Docker, Kubernetes) and orchestration.\nโขProficient in scripting languages (e.g., Shell, Python, Ruby, etc.).\nโขFamiliarity with Agile and Scrum methodologies.\nโขStrong written and verbal communication skills for technical and non-technical audiences. \nโขProblem solving and translating business needs into creative technical requirements and designing, developing, and testing solutions. \nโขStrong organization, time management, and multi-tasking skills along with technical project management abilities. \n\n\n\n\n\n\n\n\n$120,000 - $140,000 a year\n\n#MGLI\n#MG1\n#Remote\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Leverโs Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCareโs human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Testing, DevOps, Cloud and Senior jobs that are similar:\n\n
$47,500 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote or Mississauga
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAre you a relationship builder and looking for a role where you can focus on building impactful connections? \n\n\nWe are looking for a client centric leader to join our high performance tight knit Client Success team. As part of the Client Success team, not only will you take charge in owning your own portfolio of clients and be the subject matter expert for your customer portfolio, but you will have the opportunity to spearhead projects to elevate the entire Client Experience department.\n\n\nWho are we?\n\n\nHumiโs mission is to help organizations throughout Canada foster their greatest asset โ their employees. Starting with a powerful yet intuitive HR, payroll, benefits, and insurance platform, Humi has established a leadership position as the only company addressing all of these needs in one place. With a potential reach spanning every business in Canada, and a platform that touches every employee at every business that uses it, Humi is reimagining the future of work.\n\n\nHumi is backed by the same group who funded Slack, Carta, and more (Tribe Capital), the top value-based U.S. accelerator (Y-Combinator), as well as several of the worldโs leading angel investors.\n\n\nWeโre hiring across Canada and are open to applicants who prefer to work remotely!\n\n\nWe are committed to building an inclusive and diverse workforce, representative of the communities we serve and beyond. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women, persons with disabilities, LGBTQ+ persons, and others who contribute towards promoting innovative ideas and solutions.\n\n\n\nWhy join Humi?\n* As a team that services the HR world, we are a team that understands you perform best in an environment that cares about their employees\n* Be part of a high performing team of critical thinkers that thrive on problem solving\n* Access leadership and growth opportunities as the company rapidly scales\n* Maintain work-life engagement with flex hours and our Long(er) weekends initiative\n* Opportunity to work fully remote across Canada if you choose to\n\n\n\nWhat will you be doing as a Client Success Associate?\n* Develop client relationships that promote retention, expansion and advocacy\n* Act as a trusted advisor for your clients: build trust and rapport, offer additional training, answer questions, help troubleshoot, share best practice, and assist in optimizing their account to help them achieve their business objectives.\n* Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings\n* Share direct client feedback and feature requests with the Product and Engineering teams\n* Identify opportunities for product line expansion\n* Achieve key Client Success metrics: Gross Churn, Net Churn, Expansion\n* Conduct Executive Business Reviews with all of your clients\n* Prepare and present individual monthly Success metrics and KPIs to the Director of Client Experience\n\n\n\nIn your first 30 days, you will:\n* You will be attending Humiโs immersive onboarding program that will teach you all the aspects of the business while meeting with different cross-functional collaborators\n* Meet the Co-Founders\n* Introduction to the Implementation team\n* Introduction to the Sales team\n* Introduction to Client Success stakeholders\n* HR 101 with the Director of HR\n* Manage day-to-day expectations\n* Discuss KPIs\n* Receive access and training to CX tools: Hubspot, Zendesk, etc.\n* Walkthrough client implementation process\n* Receive product training on all our modules: HR, Payroll and Benefits.\n* Receive focused training on client success concepts\n* Pair-tackle client tickets\n* Shadow implementation and client success calls\n\n\n\nIn your first 60 days, you will:\n* Have strong product knowledge\n* Independently respond to client tickets\n* Begin to manage assigned client portfolio\n* Execute existing success touch points\n* Have clear understanding of concepts introduced during focused learning sessions\n* Able to navigate through various platforms and softwares\n* Participate in success Game Tape and Pipe Reviews\n* Responsible for Net and Gross Churn metrics & upselling targets\n\n\n\nIn your first 90 days, you will: \n* Be fully ramped up and own a full portfolio of clients\n* Demonstrates the ability to manage, monitor, and improve the health of a portfolio of clients\n* Demonstrate strong communication skills with the Sales, Product and Engineering teams\n* Have a strong understanding of which client tickets you keep, and which ones you can triage to the support team\n* Know when to triage and escalate client issues\n* Identify, log and escalate bugs to the QA Analyst\n* Take ownership of role and look for opportunities of improvement over current processes\n* Conduct executive business reviews with clients in portfolio\n\n\n\nIn your first year, you will: \n* Have the ability to bring key stakeholders together when appropriate\n* Demonstrate excellent product knowledge\n* Understand and communicate best HR and Payroll practices in Canada with clients\n* Have an affinity for troubleshooting and problem identification\n* Demonstrate an understanding of when a client has been oversold\n* Demonstrate an understanding of when there is a risk of churn\n* Add value to role by taking on more responsibilities outside of core duties\n* Complete large scale projects involving multiple stakeholders\n* Upgrade skills by participating in ongoing workshops\n\n\n\nWhat are we looking for in a Client Success Senior Associate?\n* 2+ years of experience in customer success, sales, or account management\n* Strong verbal and written communication, strategic planning, and project management skills\n* You care deeply about clients and have a natural ability to empathize with and advocate for them\n* Analytical and process-oriented mindset\n* Comfortable working across multiple departments in a deadline-driven environment\n* Active team player, self-starter, and multitasker who can quickly adjust priorities\n* Nice to have:\n* Experience working with Zendesk, Hubspot, Notion and Slack\n* Sales experience meeting and exceeding targets\n\n\n\n\n$55,000 - $65,000 a year\n\nPlease note that all successful candidates will only receive offers through the Humi platform and we do not issue offers outside of our platform. We do not make any offers of employment via social media. Please see our resource library for the best ways to detect fraud and fraudulent activity. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Sales jobs that are similar:\n\n
$45,000 — $82,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nCanada
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Remote - Referral Board is hiring a Remote QA Team Lead
The position\n\nYou'll be joining a team of over 200 engineers, spanning across Frontend, Backend, SRE and QA. We're organised into cross-functional development teams assigned to a specific area of our product. You will lead and be part of a small QA team that, together the broader engineering team covers the full quality scope of our products.\n\nWe write tests in Cypress, and we use Gitlab for Continuous Integration and Delivery. Together with your team members you will ensure that engineers have the right tools and processes to deliver world-class quality products.\n\nAs Team Lead for the QA team, you are responsible for all the work of the QA team, and you are the spokesperson for everyone in the team. You are expected to manage the team dynamics and always bring the best in everyone. A team leader at Remote is not expected to be the best in a team, but rather, help others become the best version there is and gear the team towards optimised execution.\n\nOutside of people management, we expect that you actively work with manual and automated testing as well as advocating for quality across the organization.\nWhat this job can offer you\n\n\n* Be part of defining and improving the overall QA processes and thus have a direct impact on the organizationโs overall quality mindset.\n\n* A lot of freedom to organize your work and life โ you are not bound to daily stand ups or other ceremonies.\n\n* A lot of variety in your day-to-day work! You will be working with manual testing as well as writing automated tests. You will also communicate your ideas and advocate for quality across the organization.\n\n* A supportive and kind work environment where we would like you to challenge us to improve the quality of our product, every day!\n\n* Pragmatic and product-focused Engineering culture โ read more about our practices and work ethic.\n\n* Competitive salary, stock options, unlimited PTO, a generous learning budget, and a set of other perks and benefits.\n\n\n\nWhat you bring\n\n\n* Significant experience as a Senior QA Engineer or similar position, preferably with responsibilities across multiple teams or product areas.\n\n* Experience leading a team of at least 2 people for a year\n\n* Solid knowledge and understanding of E2E tests in Javascript as well as manual testing, and the know-how of when to use what techniques.\n\n* Solid Expertise in Cypress, Playwright or Selenium\n\n* Experience in Continuous Integration and Delivery\n\n* Focus on efficient processes with a kind, people-first approach\n\n* Knowledge of how to coordinate, plan and prioritize testing activities\n\n* An ability to inspire others and instill confidence\n\n* Ambition and intention of diversity, equality and inclusion\n\n\n\nPracticals\n\n\n* Direct reports: 3-5 QA Engineers\n\n* You'll report to: Engineering Manager\n\n* Team: Engineering - QA\n\n* Location: Anywhere in the World\n\n* Start date: As soon as possible\n\n\n\nRemote Compensation Philosophy\n\nRemote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.\n\nAt first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.\n\nThe base salary range for this full-time position is $49,750 - $167,950 Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.\nHiring Process\n\n* (async) Profile review\n\n* Interview with recruiter\n\n* Interview with Hiring Manager\n\n* (async) Code exercise\n\n* (async) Code exercise review\n\n* Interview with the team (you'll get a sense of who you'd be working with)\n\n* Executive Interview with Engineering Director or VP of Engineering\n\n* (async) Offer\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Testing, JavaScript, Senior and Engineer jobs that are similar:\n\n
$55,000 — $95,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
LeafLink is hiring a Remote Director of Engineering Platform
The Role\n\nLeaflink is seeking a Director of Engineering over our core platform to join our remote-friendly team, headquartered in NYC, who is passionate about working with teams rapidly solving interesting and large-scale problems. This role will primarily be responsible for owning the infrastructure, the technical foundation for our user-facing applications, and security roadmaps. They will also focus on team growth and the partnership between DevOps, QA, Engineering, and IT stakeholders to ensure our platform and processes meet our organizationโs needs to build and serve high-quality and reliable products to our customers. As a member of our engineering team, you will have a direct and lasting impact everywhere in the business. Your contribution will be immediate and have positive ripple effects across not only our business but each customerโs business, as well!\n\nThis role will be the leader of our new Platform team that brings our existing app platform, SDETs, DevOps, and Cloud Engineers together as one team and one platform that focuses on the performance, reliability, quality, security, and scalability of our systems and infrastructure while enabling product teams to build rapidly and efficiently. As the Director overseeing this crucial function and team, your role has the opportunity to help shape and grow the team, strategy, and processes as a whole. You will work with modern technologies and concepts such as containerized and serverless design patterns, Python, Kubernetes, AWS-managed and self-hosted services, third-party integrations, and event-driven and distributed architectures. Itโs an exhilarating time to join our engineering team!\n\nIdeal candidates for this position should possess a keen mind for solving unique challenges with fitting solutions and partnering effectively with various team members along the way. They should be personable, efficient, flexible, and communicative, have a strong desire to implement change, grow, mature, and have a passion and love for their work. This role comes with the opportunity to be a high performer within a fast-paced, dynamic, and quickly growing department.\nWhat Youโll Be Doing\n\n\n* Work with the VP of Engineering, Principal Engineer of Platform, and department stakeholders to properly plan short and long-term goals and execute a technical roadmap that continues to evolve LeafLinkโs infrastructure and core Platform capabilities and functionality to meet the needs of our platform users\n\n* Communicate effectively with engineering and product leadership to manage expectations, remove blockers, and ensure adequate resourcing to meet commitments\n\n* Advise technical and non-technical leadership on technical product strategy, quality and reliability vulnerabilities, and what is needed to scale current products, keeping in mind TCO and current capabilities\n\n* Mentor and manage a team of engineers and managers, focusing on both their day-to-day responsibilities as members of the Platform team and also their career growth, interpersonal and leadership skills, and future-facing goals\n\n* Plan, lead, and help ensure the delivery of projects, partnering closely with technology peers and external stakeholders\n\n* Oversee the architectural design and development objectives and processes for our growing suite of tools and services based on a flexible infrastructure and architecture roadmap alongside your IC leaders \n\n* Successfully see the rollout of our new testing automation framework that enables product engineering to plug and play into and improves the overall test coverage of our distributed architecture and experiences\n\n* Establish clear goals and success criteria for the various projects being worked on so KPIs can be measured and reported accurately to determine project health\n\n* Participate in and lead quarterly goal planning and execution sessions with both your direct reports and your peers, working closely with tech leadership to craft challenging but reachable goals for each\n\n* Interview and contribute to the growth of the LeafLink engineering org, focusing on finding and then retaining candidates that will continue to elevate and diversify our ever-expanding set of in-house engineering talent\n\n* Partner effectively with other teams within engineering and IT that are responsible for supporting our security and additional products and business lines today\n\n* Help cultivate and advance a collaborative culture that values ownership and finding the best solution to a given problem while also emphasizing the importance of automation and enablement\n\n* Give our product and data engineering teams a best-in-class user experience through an internal developer platform that encompasses developer documentation, automation, toolchains, libraries, and workflows that developers use to write, test, and roll out their code with efficiency\n\n* Experience managing SOC 2 Controls and assisting on audits\n\n\n\nWhat Youโll Bring to the Team \n\n\n* 10+ years of experience in software development roles with a proven record of working with DevOps, SRE, Cloud, and QA teams\n\n* 5+ years of experience leading teams and managing individuals, including managers.\n\n* Experience with strategic planning and technical road mapping that takes into account business and product stakeholders\n\n* A passion for building and retaining teams of individuals who are highly motivated and excited about the work theyโre contributing to\n\n* Extensive experience communicating estimations and project visibility to senior management and stakeholders\n\n* Experience managing project processes, resourcing, timelines, and delivery efforts with cross-functional teams\n\n* Experience working in and advocating for agile environments\n\n* Extensive experience working within AWS and with its managed products (EKS, ECR, R53, SES, Elasticache, RDS, etc.)\n\n* Strong experience working with infrastructure as code (Terraform, Ansible, etc.)\n\n* Strong experience with containers (Docker, Compose, ECS, Kubernetes)\n\n* Strong experience with various managed and self-hosted CI/CD tooling (Jenkins, Travis, CircleCI, Spinnaker, Harness, Flux, ArgoCD, etc.)\n\n* Strong experience with API Management and Gateway tools (Kong, AWS Gateway, Mulesoft, Postman, etc.)\n\n* Extensive experience working in service-oriented, API-driven application tech stacks and working knowledge of the challenges and gotchas that can bring to the SDLC\n\n* Exceptional written and oral communication skills\n\n* Exceptional documentation skills\n\n* Experience with vendor and cost management\n\n* Experience driving efficiencies through automation, toolchains, and workflows developers use to write, test, and roll out their code\n\n* Passionate about data-driven decision-making and continuous iteration and delivery\n\n* Experience working with and leading teams within e-commerce, B2B, and their ancillary systems as well as their mobile counterparts a plus\n\n\n\nLeafLink Perks & Benefits\n\n\n* Flexible PTO - youโre going to be working hard so enjoy time off with no cap!\n\n* A robust stock option plan to give our employees a direct stake in LeafLinkโs success\n\n* 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community\n\n* Competitive compensation and 401k\n\n* Comprehensive health coverage (medical, dental, vision)\n\n* Commuter Benefits through our Flexible Spending Account\n\n\n\n\nLeafLinkโs employee-centric culture has earned us a coveted spot on BuiltInNYCโs Best Places to Work for in 2021 list. Learn more about LeafLinkโs history and the path to our First Billion in Wholesale Cannabis Orders here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Testing, Serverless, Cloud, API, Mobile, Senior and Engineer jobs that are similar:\n\n
$50,000 — $95,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Prilenia is hiring a Remote Director Senior Director Quality
\nAbout Prilenia \nPrilenia Therapeutics, a clinical-stage biotech company focused on the urgent mission of developing novel therapeutics to slow the progression of neurodegenerative diseases and neurodevelopmental disorders, is looking for a Senior/Executive Director of Quality to join its team in Europe. \n\n\nWe are a flexible, fast-moving team that is quickly advancing a potential therapy poised to have major impact on the lives of patients and their families. Our lead product candidate, pridopidine, holds Orphan Drug Designation in both Huntingtonโs disease (HD) and Amyotrophic lateral Sclerosis Amyotrophic (ALS) in the U.S. and EU, as well as Fast Track designation from the FDA for the treatment of HD. Prilenia is working on preparing for a potential regulatory filing for HD and for starting a global phase 3 in ALS with pridopidine.\n\n\nPridopidine has the potential to be the first treatment to address HD disease clinical progression. Prilenia also believes pridopidineโs novel mechanism of action as a Sigma-1 receptor agonist gives it potential in numerous other neurological diseases. \n \nAbout the role\nWe seek a highly qualified and experienced professional to join our team as the Head of Quality. This position will provide both overall direction and hands-on operational execution in establishing, implementing, and maintaining a phase-appropriate and continuously evolving Quality Management System (QMS). The ideal candidate will have background in late clinical stage and first commercialization of products including GCP, GMP, GVP and other relevant GxP, with a pragmatic true fit-for-purpose approach.\nThe position will report to the Chief Operating Officer.\n\n\n\nRoles and Responsibilities:\n* Lead the development, implementation, and continuous improvement of a phase-appropriate Quality Management System (QMS), including policies, processes, and procedures.\n* Collaborate with internal functions to assure effective vendor selection, qualification, and oversight to ensure clinical trials and other outsourced GxP activities are conducted in accordance with all relevant laws, regulations, and guidelines.\n* Assess GMP and regulatory compliance risk areas and develop and implement risk mitigation measures.\n* Create, implement, and oversee audit plans for CROs, CDMOs and other GxP vendors. Assess and respond to audit outcomes.\n* Lead preparations for regulatory inspections and ensure ongoing inspection readiness.\n* Provide GCP advice and audit for clinical studies to ensure they are conducted in accordance with FDA, EMA, ICH and other applicable requirements, guidelines and laws.\n* Identify any training requirements to meet the quality standards and ensure training is completed.\n* Maintain and expand regulatory knowledge, to the ICH Principles of GCP, GMP, General Data Privacy Regulation and International GxPs; provide industry leading compliance guidance and quality assurance consultation to internal and external stakeholders.\n* Manage all relevant external QA vendors e.g. quality auditors, consultants, etc.\n\n\n\nQualifications:\n* 10+ years of experience in QA roles with a mix of Biotechnology/Pharmaceutical and/or CMO/CRO companies. At least part of the time should have been in a small to medium sized biotech or pharma company.\n* In-depth understanding and application of GxP principles, concepts, practices, and standards.\n* Demonstrated experience in establishing and managing quality systems in small to mid-sized companies.\n* Thorough understanding of GCP and GMP standards for late clinical and early commercialization stages; as well as of both US and EU requirements. \n* Prior experience and broad range of knowledge in Quality, Compliance, or a combination of experience such as Manufacturing, Quality, and Regulatory - required. In-depth knowledge in international regulatory landscape - preferred.\n* Proven experience in building key metrics, reporting, and enhancing recruitment technology and systems to influence decision-making and provide compelling story telling.\n\n\n\nSkills:\n* Excellent oral, written and interpersonal communications skills to effectively interact, and exercise discretion, judgment and diplomacy when dealing with internal and external stakeholders and executive leadership. \n* Demonstrated strong leadership capability with ability to make and act on decisions while balancing speed, quality, and risk. Demonstrated ability to influence areas not under direct control to achieve objectives and effectively communicate challenging goals and objectives.\n* Pragmatic and practical approach; understanding of โfit for purposeโ approach. \n* Team player with positive attitude who can easily handle shifting priorities, multi-tasking in a deadline-oriented environment. Must be able to work under pressure, manage time, set priorities and meet deadlines.\n* Highly independent. \n* Experience working in virtual and global setting.\n* Ability to take initiative, be accountable for individual and team results, motivate self and others to set and achieve very high-performance standards.\n\n\n\nLocation/Time Zones:\n* This is a full-time remote position in Europe. \n* Flexible schedule with interactions across Israel, North America and Europe time zones.\n* Occasional travel is expected.\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Senior jobs that are similar:\n\n
$40,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nEurope
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Formation Bio is hiring a Remote Director Analytical Development and QC Small Molecules
\nAbout Formation Bio\n\nAt Formation Bio, we are building the pharma company of the future , redefining drug development with our proprietary, tech-driven platform, focused on bringing new treatments to patients faster and more efficiently.\n\nAt Formation Bio we license clinical stage drug assets and develop them in-house using our proprietary, technology-driven platform. Over the past few years, we have been able to significantly expedite the drug development process, evidenced by our acceleration of over 300 clinical trials and reducing trial durations by up to 50%. This innovation translates to getting life-saving drugs to market 1-3 years faster, where we specialize in partnering with and nurturing in-house clinical-stage drugs. Our diverse team of experts come from across multiple industries, combining the best of tech and pharma talent.\n\nJoin our culture of innovation where your work directly contributes to transforming patient care in areas such as rheumatology, dermatology, CNS, and cardiometabolic diseases. Our dynamic environment blends advanced technology with strategic drug development, speeding up the delivery of new treatments. Here, every role plays a part in our mission to bring new treatments to patients faster and more efficiently.\n\nAbout the Role\n\nAs the Director of Analytical Development and QC, you will spearhead the strategic direction and execution of analytical research and development and quality control activities for active pharmaceutical ingredients (API) and drug product (DP) at Formation Bio and our contract R&D and manufacturing partners for assets in Phase 1 to Phase 3. You will oversee all API and DP release stability testing as well as analytical regulatory documentation to support global clinical studies. Your role will be pivotal, ensuring alignment with regulatory standards and company objectives. This role requires a blend of technical expertise, strategic thinking, leadership capabilities, and a strong regulatory background.\n\nResponsibilities\n\n\n* Provide technical leadership and guidance across CMC development disciplines to all outsourced analytical methods and testing activities by providing clear objectives for multiple CDMO partners.\n\n* Oversee the establishment of testing methodology specifications, and stability programs for raw materials, intermediates, excipients, APIs and DPs including trend analysis, and retesting strategy for clinical trial materials. \n\n* Prepare budgets and forecast expenditures related to drug substance and drug product analytical development activities, including expenditures with contract manufacturing organizations (CMOs) and consultants.\n\n* Mentor and guide both internal and external team members, fostering talent growth while ensuring project success and desired outcomes. Evaluate performance, provide feedback, coach team members, and build effective cross-functional teams. Mentor them in all matters related to drug product development and manufacturing. \n\n* Define project deliverables, take ownership, and ensure accountability to internal stakeholders. Collaborate with the broader team to achieve set outcomes. \n\n* Author, review, and strategically contribute to regulatory filings (including INDs, IMPDs, NDAs, briefing packages, and other regulatory dossiers).\n\n* Support, in collaboration with Quality Control and Regulatory, selection of strategic CDMO, manufacturing, analytical, and packaging partners.\n\n* Cultivate strategic relationships with CMOs, suppliers, and consultants, providing oversight and recommendations for alliances.\n\n* Build collaborative relationships across functional areas to translate research and clinical program objectives into aligned, clear, and fit-for-purpose CMC objectives and milestones.\n\n* Author and review technical documents, staying abreast of industry trends, regulations, and best practices. Drive the adoption of innovative technologies and quality-by-design (QbD) approaches.\n\n* Review and approve analytical methods, specifications, change controls, deviation, investigation, out-of-trend, or out-of-specification reports.\n\n* Work in close collaboration and support with other members of the CMC team responsible for API and DP development and support to management as necessary.\n\n* Work with Drug Substance and Drug product colleagues, as well as QA in the selection of CDMOs partners for all stages of development. \n\n* Develop strong relationships with external said partners to establish and manage appropriate scopes of work, and to ensure all activities are within program expectations.\n\n* Work with Regulatory, QA and Senior Management to ensure that all company policies are followed, and all external manufacturing activities comply with relevant regulations.\n\n* Create new systems/SOPs/policies and work with Quality Assurance to oversee these for compliance with current GXP regulations.\n\n* Provide presentations and reports on progress on multi-disciplinary development teams, as necessary to the leadership team.\n\n\n\n\nAbout You\n\n\n* A PhD in analytical chemistry or related field with at least 15 years of analytical/CMC team leadership in the CDMO, biotechnology or pharmaceutical industry.\n\n* Experience in Contract Research Organizations and/or contract laboratory relationship management.\n\n* Extensive technical expertise in analytical development and validation for API and DP, characterization, and stability of a variety of formulations including solid oral dose, dermal, and injectable. \n\n* Proficiency in reviewing and analyzing release and stability data for trending, shelf-life, and specification establishment. Thorough understanding of phase appropriate methods qualification and/or validation and specifications for APIs and DPs.\n\n* Manufacturing experience and a good understanding of cGMP requirements\n\n* Proficient in writing RFPs, protocols, reports, and regulatory documents.\n\n* Exceptional interpersonal, negotiation, problem-solving, communication, and analytical skills.\n\n* Leadership qualities including emotional intelligence, strategic thinking, mentorship, and continuous improvement focus.\n\n* Thorough understanding of ICH, FDA, and EMA guidance and GMP requirements governing product/process development and manufacture, and stability.\n\n* Excellent interpersonal skills, including negotiation skills and a tactful approach that leads to high value on services obtained and outcomes achieved.\n\n* Excellent risk management, problem-solving and crisis management skills.\n\n* Ability to work in cross-functional teams as related to drug development.\n\n* Must be well organized, proactive, and detail-oriented.\n\n* Demonstrated leadership and management skills, with prior experience collaborating with and directing the work of others on assigned projects (including both internal teams and external collaborators) in multiple CMC programs. \n\n* Well versed with the latest technologies, trends and practices in analytical development, manufacturing, and the outsourcing industry.\n\n\n\n\nTravel\n\nTravel may be required up to 25-30% of your time.\n\n \n\nWe offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the New York City market, regardless of their location. In compliance with NYCโs pay transparency law and in pursuit of pay equity and fairness, we publish salary ranges for all open roles at Formation Bio. The target salary range for this role is $240,000 - $280,000.\n\nOn top of base salary, we also offer equity, generous perks, location flexibility, and comprehensive benefits โ learn more about them and our compensation philosophy here.\n\nIf this range doesnโt match your expectations, please still apply because we may have something else for you.\n\n\nYou will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Testing, API and Senior jobs that are similar:\n\n
$50,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Axon is hiring a Remote Senior Manager Customer Support
\n\n\nYour Impact\n\nAs the Sr. Manager of Customer Support reporting to our Senior Director of Global Support, you will be instrumental in elevating and scaling our world class Customer Service and Technical Support Teams. We aim for excellence, and you will play a key part in mentoring our first-line leaders and driving team performance to transform the customer experience.\n\nYou will join an environment that favors agility, initiative, and creative thinking. We genuinely love what we do and are looking for those who share this passion. Come work with us in a dynamic environment in which youโll use your passion, technical experience, and strong problem-solving skills.\nWhat Youโll Do\nLocation: Remotely from the United States\nReports to: Sr. Director, Global Support\n\nOperations Leadership:\n\n\n\n\n* Lead a team of Customer Service Managers and Technical Support Managers, providing guidance, training, coaching and professional development\n\n* Drive functional KPI performance in accordance with department and corporate targets.\n\n* Ensure escalated service concerns reach an effective resolution. This may entail coordinating with and working with other departments, including sales, customer success and accounting to resolve issues.\n\n* Analyze, manage, and implement performance metrics, scorecards, and reporting to assess team and individual performance.\n\n\n\n\n\nQuality Assurance, Training, and Process Improvement:\n\n\n\n\n* Review top issues & trends from Salesforce, JIRA, and other systems to identify opportunities for improvement & training\n\n* Collaborate with training team and senior department leadership on QA and Training strategy to ensure program effectiveness\n\n* Identify areas of improvement and lead process optimization initiatives to enhance efficiency and customer satisfaction.\n\n\n\n\n\nCustomer Experience and Advocacy:\n\n\n\n\n* Analyze and understand customer needs based on survey feedback, call monitoring and other various information sources. Demonstrate excellent project management skills and partner with internal groups including Customer Success, PSO, and Sales to ensure a superb customer experience.\n\n* Collaborate with product and development teams to relay customer feedback and influence bug/defect and feature request strategies\n\n* Develop and implement strategies to elevate the customer experience and improve CSAT/NPS\n\n\n\n\n\nTeam/Work Force Management:\n\n\n\n\n* Recruit, train, and motivate a high-performing team, fostering a culture of collaboration and accountability.\n\n* Provide regular feedback, performance evaluations, and support to team members.\n\n* Manage team schedules, real-time adherence, and other WFM duties.\n\n\n\n\n\nWhat You Bring\n\n\n* 7+ yearsโ leadership experience in a contact center setting; preferably with ownership of both Customer Service and Technical Support teams\n\n* Prior experience leading teams in a queue-based production environment (i.e. customer service, provisioning, order management); preferably in a full-remote environment\n\n* Thorough knowledge of contact center technology (Cloud phone systems, CRM, ERP, WFM, QA scorecards, etc...)\n\n* Bachelorโs degree in a related field is preferred or equivalent work experience\n\n* Experience in an IoT (hardware/software/network) or Telematics company highly preferred\n\n* Knowledge of 12V wiring, circuitry, and connected technology is a plus\n\n* Strong written and verbal communication skills required\n\n\n\nBenefits that Benefit You\n\n\n* Competitive salary and 401k with employer match\n\n* Discretionary paid time off\n\n* Paid parental leave for all\n\n* Medical, Dental, Vision plans\n\n* Fitness Programs\n\n* Emotional & Mental Wellness support\n\n* Learning & Development programs\n\n* And yes, we have snacks in our offices\n\n\n\n\nBenefits listed herein may vary depending on the nature of your employment and the location where you work.\n\nThe Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 116,000 in the lowest geographic market and USD 206,000 in the highest geographic market. The on target earnings range for this role is between USD 154,000 in the lowest geographic market and USD 275,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).\n\n \n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Sales jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.