\nAre you a relationship builder and looking for a role where you can focus on building impactful connections? \n\n\nWe are looking for a client centric leader to join our high performance tight knit Client Success team. As part of the Client Success team, not only will you take charge in owning your own portfolio of clients and be the subject matter expert for your customer portfolio, but you will have the opportunity to spearhead projects to elevate the entire Client Experience department.\n\n\nWho are we?\n\n\nHumiโs mission is to help organizations throughout Canada foster their greatest asset โ their employees. Starting with a powerful yet intuitive HR, payroll, benefits, and insurance platform, Humi has established a leadership position as the only company addressing all of these needs in one place. With a potential reach spanning every business in Canada, and a platform that touches every employee at every business that uses it, Humi is reimagining the future of work.\n\n\nHumi is backed by the same group who funded Slack, Carta, and more (Tribe Capital), the top value-based U.S. accelerator (Y-Combinator), as well as several of the worldโs leading angel investors.\n\n\nWeโre hiring across Canada and are open to applicants who prefer to work remotely!\n\n\nWe are committed to building an inclusive and diverse workforce, representative of the communities we serve and beyond. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women, persons with disabilities, LGBTQ+ persons, and others who contribute towards promoting innovative ideas and solutions.\n\n\n\nWhy join Humi?\n* As a team that services the HR world, we are a team that understands you perform best in an environment that cares about their employees\n* Be part of a high performing team of critical thinkers that thrive on problem solving\n* Access leadership and growth opportunities as the company rapidly scales\n* Maintain work-life engagement with flex hours and our Long(er) weekends initiative\n* Opportunity to work fully remote across Canada if you choose to\n\n\n\nWhat will you be doing as a Client Success Associate?\n* Develop client relationships that promote retention, expansion and advocacy\n* Act as a trusted advisor for your clients: build trust and rapport, offer additional training, answer questions, help troubleshoot, share best practice, and assist in optimizing their account to help them achieve their business objectives.\n* Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings\n* Share direct client feedback and feature requests with the Product and Engineering teams\n* Identify opportunities for product line expansion\n* Achieve key Client Success metrics: Gross Churn, Net Churn, Expansion\n* Conduct Executive Business Reviews with all of your clients\n* Prepare and present individual monthly Success metrics and KPIs to the Director of Client Experience\n\n\n\nIn your first 30 days, you will:\n* You will be attending Humiโs immersive onboarding program that will teach you all the aspects of the business while meeting with different cross-functional collaborators\n* Meet the Co-Founders\n* Introduction to the Implementation team\n* Introduction to the Sales team\n* Introduction to Client Success stakeholders\n* HR 101 with the Director of HR\n* Manage day-to-day expectations\n* Discuss KPIs\n* Receive access and training to CX tools: Hubspot, Zendesk, etc.\n* Walkthrough client implementation process\n* Receive product training on all our modules: HR, Payroll and Benefits.\n* Receive focused training on client success concepts\n* Pair-tackle client tickets\n* Shadow implementation and client success calls\n\n\n\nIn your first 60 days, you will:\n* Have strong product knowledge\n* Independently respond to client tickets\n* Begin to manage assigned client portfolio\n* Execute existing success touch points\n* Have clear understanding of concepts introduced during focused learning sessions\n* Able to navigate through various platforms and softwares\n* Participate in success Game Tape and Pipe Reviews\n* Responsible for Net and Gross Churn metrics & upselling targets\n\n\n\nIn your first 90 days, you will: \n* Be fully ramped up and own a full portfolio of clients\n* Demonstrates the ability to manage, monitor, and improve the health of a portfolio of clients\n* Demonstrate strong communication skills with the Sales, Product and Engineering teams\n* Have a strong understanding of which client tickets you keep, and which ones you can triage to the support team\n* Know when to triage and escalate client issues\n* Identify, log and escalate bugs to the QA Analyst\n* Take ownership of role and look for opportunities of improvement over current processes\n* Conduct executive business reviews with clients in portfolio\n\n\n\nIn your first year, you will: \n* Have the ability to bring key stakeholders together when appropriate\n* Demonstrate excellent product knowledge\n* Understand and communicate best HR and Payroll practices in Canada with clients\n* Have an affinity for troubleshooting and problem identification\n* Demonstrate an understanding of when a client has been oversold\n* Demonstrate an understanding of when there is a risk of churn\n* Add value to role by taking on more responsibilities outside of core duties\n* Complete large scale projects involving multiple stakeholders\n* Upgrade skills by participating in ongoing workshops\n\n\n\nWhat are we looking for in a Client Success Senior Associate?\n* 2+ years of experience in customer success, sales, or account management\n* Strong verbal and written communication, strategic planning, and project management skills\n* You care deeply about clients and have a natural ability to empathize with and advocate for them\n* Analytical and process-oriented mindset\n* Comfortable working across multiple departments in a deadline-driven environment\n* Active team player, self-starter, and multitasker who can quickly adjust priorities\n* Nice to have:\n* Experience working with Zendesk, Hubspot, Notion and Slack\n* Sales experience meeting and exceeding targets\n\n\n\n\n$55,000 - $65,000 a year\n\nPlease note that all successful candidates will only receive offers through the Humi platform and we do not issue offers outside of our platform. We do not make any offers of employment via social media. Please see our resource library for the best ways to detect fraud and fraudulent activity. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Sales jobs that are similar:\n\n
$45,000 — $82,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nCanada
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
LeafLink is hiring a Remote Director of Engineering Platform
The Role\n\nLeaflink is seeking a Director of Engineering over our core platform to join our remote-friendly team, headquartered in NYC, who is passionate about working with teams rapidly solving interesting and large-scale problems. This role will primarily be responsible for owning the infrastructure, the technical foundation for our user-facing applications, and security roadmaps. They will also focus on team growth and the partnership between DevOps, QA, Engineering, and IT stakeholders to ensure our platform and processes meet our organizationโs needs to build and serve high-quality and reliable products to our customers. As a member of our engineering team, you will have a direct and lasting impact everywhere in the business. Your contribution will be immediate and have positive ripple effects across not only our business but each customerโs business, as well!\n\nThis role will be the leader of our new Platform team that brings our existing app platform, SDETs, DevOps, and Cloud Engineers together as one team and one platform that focuses on the performance, reliability, quality, security, and scalability of our systems and infrastructure while enabling product teams to build rapidly and efficiently. As the Director overseeing this crucial function and team, your role has the opportunity to help shape and grow the team, strategy, and processes as a whole. You will work with modern technologies and concepts such as containerized and serverless design patterns, Python, Kubernetes, AWS-managed and self-hosted services, third-party integrations, and event-driven and distributed architectures. Itโs an exhilarating time to join our engineering team!\n\nIdeal candidates for this position should possess a keen mind for solving unique challenges with fitting solutions and partnering effectively with various team members along the way. They should be personable, efficient, flexible, and communicative, have a strong desire to implement change, grow, mature, and have a passion and love for their work. This role comes with the opportunity to be a high performer within a fast-paced, dynamic, and quickly growing department.\nWhat Youโll Be Doing\n\n\n* Work with the VP of Engineering, Principal Engineer of Platform, and department stakeholders to properly plan short and long-term goals and execute a technical roadmap that continues to evolve LeafLinkโs infrastructure and core Platform capabilities and functionality to meet the needs of our platform users\n\n* Communicate effectively with engineering and product leadership to manage expectations, remove blockers, and ensure adequate resourcing to meet commitments\n\n* Advise technical and non-technical leadership on technical product strategy, quality and reliability vulnerabilities, and what is needed to scale current products, keeping in mind TCO and current capabilities\n\n* Mentor and manage a team of engineers and managers, focusing on both their day-to-day responsibilities as members of the Platform team and also their career growth, interpersonal and leadership skills, and future-facing goals\n\n* Plan, lead, and help ensure the delivery of projects, partnering closely with technology peers and external stakeholders\n\n* Oversee the architectural design and development objectives and processes for our growing suite of tools and services based on a flexible infrastructure and architecture roadmap alongside your IC leaders \n\n* Successfully see the rollout of our new testing automation framework that enables product engineering to plug and play into and improves the overall test coverage of our distributed architecture and experiences\n\n* Establish clear goals and success criteria for the various projects being worked on so KPIs can be measured and reported accurately to determine project health\n\n* Participate in and lead quarterly goal planning and execution sessions with both your direct reports and your peers, working closely with tech leadership to craft challenging but reachable goals for each\n\n* Interview and contribute to the growth of the LeafLink engineering org, focusing on finding and then retaining candidates that will continue to elevate and diversify our ever-expanding set of in-house engineering talent\n\n* Partner effectively with other teams within engineering and IT that are responsible for supporting our security and additional products and business lines today\n\n* Help cultivate and advance a collaborative culture that values ownership and finding the best solution to a given problem while also emphasizing the importance of automation and enablement\n\n* Give our product and data engineering teams a best-in-class user experience through an internal developer platform that encompasses developer documentation, automation, toolchains, libraries, and workflows that developers use to write, test, and roll out their code with efficiency\n\n* Experience managing SOC 2 Controls and assisting on audits\n\n\n\nWhat Youโll Bring to the Team \n\n\n* 10+ years of experience in software development roles with a proven record of working with DevOps, SRE, Cloud, and QA teams\n\n* 5+ years of experience leading teams and managing individuals, including managers.\n\n* Experience with strategic planning and technical road mapping that takes into account business and product stakeholders\n\n* A passion for building and retaining teams of individuals who are highly motivated and excited about the work theyโre contributing to\n\n* Extensive experience communicating estimations and project visibility to senior management and stakeholders\n\n* Experience managing project processes, resourcing, timelines, and delivery efforts with cross-functional teams\n\n* Experience working in and advocating for agile environments\n\n* Extensive experience working within AWS and with its managed products (EKS, ECR, R53, SES, Elasticache, RDS, etc.)\n\n* Strong experience working with infrastructure as code (Terraform, Ansible, etc.)\n\n* Strong experience with containers (Docker, Compose, ECS, Kubernetes)\n\n* Strong experience with various managed and self-hosted CI/CD tooling (Jenkins, Travis, CircleCI, Spinnaker, Harness, Flux, ArgoCD, etc.)\n\n* Strong experience with API Management and Gateway tools (Kong, AWS Gateway, Mulesoft, Postman, etc.)\n\n* Extensive experience working in service-oriented, API-driven application tech stacks and working knowledge of the challenges and gotchas that can bring to the SDLC\n\n* Exceptional written and oral communication skills\n\n* Exceptional documentation skills\n\n* Experience with vendor and cost management\n\n* Experience driving efficiencies through automation, toolchains, and workflows developers use to write, test, and roll out their code\n\n* Passionate about data-driven decision-making and continuous iteration and delivery\n\n* Experience working with and leading teams within e-commerce, B2B, and their ancillary systems as well as their mobile counterparts a plus\n\n\n\nLeafLink Perks & Benefits\n\n\n* Flexible PTO - youโre going to be working hard so enjoy time off with no cap!\n\n* A robust stock option plan to give our employees a direct stake in LeafLinkโs success\n\n* 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community\n\n* Competitive compensation and 401k\n\n* Comprehensive health coverage (medical, dental, vision)\n\n* Commuter Benefits through our Flexible Spending Account\n\n\n\n\nLeafLinkโs employee-centric culture has earned us a coveted spot on BuiltInNYCโs Best Places to Work for in 2021 list. Learn more about LeafLinkโs history and the path to our First Billion in Wholesale Cannabis Orders here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Testing, Serverless, Cloud, API, Mobile, Senior and Engineer jobs that are similar:\n\n
$50,000 — $95,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Formation Bio is hiring a Remote Director Analytical Development and QC Small Molecules
\nAbout Formation Bio\n\nAt Formation Bio, we are building the pharma company of the future , redefining drug development with our proprietary, tech-driven platform, focused on bringing new treatments to patients faster and more efficiently.\n\nAt Formation Bio we license clinical stage drug assets and develop them in-house using our proprietary, technology-driven platform. Over the past few years, we have been able to significantly expedite the drug development process, evidenced by our acceleration of over 300 clinical trials and reducing trial durations by up to 50%. This innovation translates to getting life-saving drugs to market 1-3 years faster, where we specialize in partnering with and nurturing in-house clinical-stage drugs. Our diverse team of experts come from across multiple industries, combining the best of tech and pharma talent.\n\nJoin our culture of innovation where your work directly contributes to transforming patient care in areas such as rheumatology, dermatology, CNS, and cardiometabolic diseases. Our dynamic environment blends advanced technology with strategic drug development, speeding up the delivery of new treatments. Here, every role plays a part in our mission to bring new treatments to patients faster and more efficiently.\n\nAbout the Role\n\nAs the Director of Analytical Development and QC, you will spearhead the strategic direction and execution of analytical research and development and quality control activities for active pharmaceutical ingredients (API) and drug product (DP) at Formation Bio and our contract R&D and manufacturing partners for assets in Phase 1 to Phase 3. You will oversee all API and DP release stability testing as well as analytical regulatory documentation to support global clinical studies. Your role will be pivotal, ensuring alignment with regulatory standards and company objectives. This role requires a blend of technical expertise, strategic thinking, leadership capabilities, and a strong regulatory background.\n\nResponsibilities\n\n\n* Provide technical leadership and guidance across CMC development disciplines to all outsourced analytical methods and testing activities by providing clear objectives for multiple CDMO partners.\n\n* Oversee the establishment of testing methodology specifications, and stability programs for raw materials, intermediates, excipients, APIs and DPs including trend analysis, and retesting strategy for clinical trial materials. \n\n* Prepare budgets and forecast expenditures related to drug substance and drug product analytical development activities, including expenditures with contract manufacturing organizations (CMOs) and consultants.\n\n* Mentor and guide both internal and external team members, fostering talent growth while ensuring project success and desired outcomes. Evaluate performance, provide feedback, coach team members, and build effective cross-functional teams. Mentor them in all matters related to drug product development and manufacturing. \n\n* Define project deliverables, take ownership, and ensure accountability to internal stakeholders. Collaborate with the broader team to achieve set outcomes. \n\n* Author, review, and strategically contribute to regulatory filings (including INDs, IMPDs, NDAs, briefing packages, and other regulatory dossiers).\n\n* Support, in collaboration with Quality Control and Regulatory, selection of strategic CDMO, manufacturing, analytical, and packaging partners.\n\n* Cultivate strategic relationships with CMOs, suppliers, and consultants, providing oversight and recommendations for alliances.\n\n* Build collaborative relationships across functional areas to translate research and clinical program objectives into aligned, clear, and fit-for-purpose CMC objectives and milestones.\n\n* Author and review technical documents, staying abreast of industry trends, regulations, and best practices. Drive the adoption of innovative technologies and quality-by-design (QbD) approaches.\n\n* Review and approve analytical methods, specifications, change controls, deviation, investigation, out-of-trend, or out-of-specification reports.\n\n* Work in close collaboration and support with other members of the CMC team responsible for API and DP development and support to management as necessary.\n\n* Work with Drug Substance and Drug product colleagues, as well as QA in the selection of CDMOs partners for all stages of development. \n\n* Develop strong relationships with external said partners to establish and manage appropriate scopes of work, and to ensure all activities are within program expectations.\n\n* Work with Regulatory, QA and Senior Management to ensure that all company policies are followed, and all external manufacturing activities comply with relevant regulations.\n\n* Create new systems/SOPs/policies and work with Quality Assurance to oversee these for compliance with current GXP regulations.\n\n* Provide presentations and reports on progress on multi-disciplinary development teams, as necessary to the leadership team.\n\n\n\n\nAbout You\n\n\n* A PhD in analytical chemistry or related field with at least 15 years of analytical/CMC team leadership in the CDMO, biotechnology or pharmaceutical industry.\n\n* Experience in Contract Research Organizations and/or contract laboratory relationship management.\n\n* Extensive technical expertise in analytical development and validation for API and DP, characterization, and stability of a variety of formulations including solid oral dose, dermal, and injectable. \n\n* Proficiency in reviewing and analyzing release and stability data for trending, shelf-life, and specification establishment. Thorough understanding of phase appropriate methods qualification and/or validation and specifications for APIs and DPs.\n\n* Manufacturing experience and a good understanding of cGMP requirements\n\n* Proficient in writing RFPs, protocols, reports, and regulatory documents.\n\n* Exceptional interpersonal, negotiation, problem-solving, communication, and analytical skills.\n\n* Leadership qualities including emotional intelligence, strategic thinking, mentorship, and continuous improvement focus.\n\n* Thorough understanding of ICH, FDA, and EMA guidance and GMP requirements governing product/process development and manufacture, and stability.\n\n* Excellent interpersonal skills, including negotiation skills and a tactful approach that leads to high value on services obtained and outcomes achieved.\n\n* Excellent risk management, problem-solving and crisis management skills.\n\n* Ability to work in cross-functional teams as related to drug development.\n\n* Must be well organized, proactive, and detail-oriented.\n\n* Demonstrated leadership and management skills, with prior experience collaborating with and directing the work of others on assigned projects (including both internal teams and external collaborators) in multiple CMC programs. \n\n* Well versed with the latest technologies, trends and practices in analytical development, manufacturing, and the outsourcing industry.\n\n\n\n\nTravel\n\nTravel may be required up to 25-30% of your time.\n\n \n\nWe offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the New York City market, regardless of their location. In compliance with NYCโs pay transparency law and in pursuit of pay equity and fairness, we publish salary ranges for all open roles at Formation Bio. The target salary range for this role is $240,000 - $280,000.\n\nOn top of base salary, we also offer equity, generous perks, location flexibility, and comprehensive benefits โ learn more about them and our compensation philosophy here.\n\nIf this range doesnโt match your expectations, please still apply because we may have something else for you.\n\n\nYou will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Testing, API and Senior jobs that are similar:\n\n
$50,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.