\nAbout us\nHave you always wanted to put your passion for education to use on the job? Would you like to work with an incredible team making an impact on learning around the world? If you answered yes, we can't wait to meet you!\n\n\nAnd just who are we? Edpuzzle is a leading edtech company with offices in San Francisco and Barcelona and over 10 years of history helping teachers find and create exciting, interactive video lessons. Over 80% of U.S. schools and millions of teachers and students in 190+ countries around the world are already using Edpuzzle to make education more equitable and engaging.\n\n\nAbout the role\nWeโre looking for our next Software Engineer to join our Product Team in Spain. The right person will help us create the best possible product for teachers and empower them to engage their students with videos. If youโre a self-starter whoโs eager to contribute to the education sector, youโll feel right at home with us. \n\n\nAs a Software Engineer, youโll be responsible for working on all front-end, mobile and back-end sides of our software. You will participate in the design, creation, and maintenance of features, writing clean, functional, testable, and scalable code as well as fixing bugs or other coding issues. You will also continuously learn with the aim to be able to work on problems with increasing complexity, including the possibility of starting to lead projects with technical complexity, product complexity, or both.\n \nTechnically speaking, we use React and Redux for our frontend and Node and Express applying DDD and hexagonal architecture in the backend. We use MongoDB for our database and are fully hosted on AWS which we also use to store, encode and stream our own pool of videos. We work with testing, trunk based development, CI/CD, and follow best practices making sure we never compromise on code quality and reliability. \n\n\nAbout our team\nWe are a product-focused team. Our methodologies foster close partnerships between Engineering, Product, Infrastructure, and other key areas (Design, Data, QA, Security, etc.). Everyone is encouraged to share their ideas and opinions, take initiative, and be resourceful when coming up with creative solutions that elevate the experience for our users.\n\n\nOur Engineering team is organized around cross-functional and rotational full-stack projects, with teams of 3 to 5 Engineers on each project providing diverse perspectives and skills. At the end of the year, an Engineer will have typically contributed to 3 to 4 different projects in order to gain exposure to different aspects of our product and have a holistic development approach.\n\n\nAt our core is an environment where every voice is heard and valued, and each team member plays a role in shaping project strategy and designing technical solutions. We embrace proactiveness and curiosity to understand the bigger picture. Engineers are not just encouraged but expected to think critically, propose solutions, and take ownership. Weโve built a culture where ideas are shared openly, challenges are tackled head-on, and assumptions are questioned to drive continuous improvement. \n\n\nLearn more about our Engineering team and culture in this talk by Santi Herrero (Co-founder and CTO) at SCPNA 2024: https://www.youtube.com/watch?v=k9Hb8rhJPWI \n\n\nWondering what itโs like to work at Edpuzzle?\nPicture a place where you can connect with your teammates, whether remotely or in person, whenever you need support. A place where one day you're helping shape one of the biggest edtech platforms in the world, and the next day you're doing a teambuilding activity with your coworkers. A place where everyone has been selected because they're the best at what they do, and where your manager and team trust your decisions fully. A place where you're encouraged to learn and grow because education is the cornerstone of everything we do. Check out the job details below to see if Edpuzzle could be the right fit for you!\n\n\n\nAbout the job: \n* Work with the Product and Engineering teams to find the best technical solutions by participating in discussions and sharing your opinions.\n* Take ownership of the problems that are being worked on, understanding why they are needed by the users, carrying out your own research, making your own proposals and working on the implementation while relying on your teammates for help when needed.\n* Communicate effectively in a team in order to maximize productivity, ownership, and focus to help projects reach the finish line with the best possible outcome and by the project deadline.\n* Develop pixel perfect designs following the indications of the Design team.\n* Develop simple, clear, functioning, and testable code.\n* Take an active role in learning the different parts of Edpuzzleโs software and understanding why it is built the way it is, while relying on more experienced teammates for help when needed.\n* Troubleshoot, debug and upgrade software.\n* Write technical documentation.\n* Perform other duties as assigned.\n\n\n\nAbout you:\n* At least 4 of years professional experience in frontend, backend, or full-stack development\n* Experience writing well-tested JavaScript code\n* You are a Full Stack Developer with experience with at least one frontend framework (React, Vue, Svelte, etc.) and experience with Node.js\n* If you are not Full Stack, then you want to become Full Stack and you currently have strong experience in either frontend writing complex interactive UIs, or in backend writing high traffic servers in Node.js\n* Experience with testing\n* Excellent ability to communicate your ideas, regardless of the audience\n* Pragmatic with technologies: you understand tech is a tool to solve a product problem, tech is never the end goal\n* Product-oriented: you make all your technology decisions with the final user in mind\n* You are naturally drawn towards understanding the bigger picture and recognize when there's a need for improvement, applying your intentional and rational thought process to address complex issues\n* You are able to work independently, plan and exercise conscious control of time spent on specific goals to reach deadlines effectively, and you donโt hesitate to pursue a goal despite the difficulties, all while maintaining a flexible mindset\n* You feel comfortable in spoken Spanish and written English, as they are the main language of our Engineersโ day-to-day operations\n* You are based in Spain and have a work permit to work in Spain\n\n\n\nBonus skills:\n* Experience with Redux for client state management\n* Experience with Express.js and MongoDB\n* Experience with complex backend architectures such as Hexagonal Architecture and Domain Driven Design (DDD)\n* โฆ or another amazing skill you bring to the table that we havenโt thought of yet!\n\n\n\nWhatโs it like to work remotely?\n* Work from the comfort of your own home\n* Use the Edpuzzle office as much or as little as you like\n* Meet with your manager and team via video calls on Google Meet or Slack\n* Connect with coworkers via Slack (with channels for work and for fun!)\n* To enjoy our remote work policy, youโll need high-speed internet access\n\n\n\nWhat we offer:\n* Competitive salary at โฌโ39K โ โฌโ53K based on your professional experience\n* Yearly salary review based on performance\n* Free private health insurance policy with AXA\n* Training and development opportunities\n* Meal allowance with Cobee: an annual budget of โฌ2000 to spend on the restaurants and food delivery services you like the most \n* Flexible remuneration: youโll be able to include your monthly expenses in public transport, childcare, and health insurance of immediate family members (spouse and/or children) into your payroll \n* 24 paid holidays plus December 24th and 31st\n* Flexible working hours and reduced working time on Fridays\n* Remote-first: Feel free to work 100% remotely or use the Barcelona office whenever you want, for the best of both worlds!\n* Free coffee, snacks, and drinks in the Barcelona office\n* Teambuilding events during working hours\n* Incredible opportunity to grow, learn, and build lifetime bonds with other passionate people\n\n\n\n\nโฌ39,900 - โฌ53,000 a year\n\nEdpuzzle is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.\n\n\nThis policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Edpuzzle makes hiring decisions based solely on qualifications, merit, and business needs at the time.\n\n\nReferences from previous employers will be requested from candidates during the selection process. If you'd like to be considered for this position, please apply below. We look forward to hearing from you! \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, JavaScript, Video, Mobile, Engineer and Backend jobs that are similar:\n\n
$60,000 — $102,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Plotly is hiring a Remote Engineering Manager App Studio
\nPlotly is a leading innovator in data visualization and analytics, specializing in empowering organizations to make data-driven decisions. Our flagship product, Dash Enterprise, is revolutionizing the way businesses interact with and harness their data. We are currently seeking a highly skilled and motivated Software Development Engineering Manager to join our App Studio team and manage the team to lead the conversion of Jupyter notebook-based applications into efficient and interactive Dash applications.\n\n \n\n\n \n\nAs an Engineering Manager on the App Studio team, you will play a key role in leading the transformation of Jupyter Notebook applications into streamlined and dynamic Dash applications. You will leverage your expertise in Python and Javascript to enhance the functionality, usability, and performance of these applications, contributing to our commitment to delivering cutting-edge solutions for data scientists. Your contributions will help us in achieving our mission of low/no code experience for Dash Enterprise Users.\n\nThe technologies you will be working with include but may not be limited to: \n\n\n* Python \n\n* JavaScript/TypeScript\n\n* React\n\n* Kubernetes for infrastructure orchestration \n\n* Cloud Providers: AWS, Azure, GCP ( consumer and enterprise-level solutions)\n\n\n\nCore job responsibilities:\n\n\n* Own the technical vision, strategy, and end to end outcomes of App Studio product at Plotly.\n\n* Encourage innovation, implementation of cutting-edge technologies, outside-of-the-box thinking, teamwork, and self-organization\n\n* Mentor, manage, hire and scale the engineering team; keep them challenged and growing professionally\n\n* Measure the impact of your team and set clear expectations and goals\n\n* Lead the conversion process of Jupyter notebooks to Dash applications and first-class Jupyter Notebook experience in Dash Enterprise workspaces/IDE \n\n* Collaborate closely with UX/UI designers, product managers, and other software engineers to ensure a cohesive and user-friendly Dash application experience.\n\n* Participate in technical design and code reviews\n\n* Own seamless integration of new features/products in the Dash Enterprise platform\n\n* Stay up-to-date with industry trends and emerging technologies, continuously seeking opportunities to enhance our platform.\n\n\n\nJob requirements:\n\n\n* Bachelor's degree in Computer Science, Engineering, or a related field\n\n* 8+ years proven experience as a Full Stack Engineer, with expertise in Python, JavaScript, TypeScript, and React.\n\n* 3+ years of experience in recruiting and managing software engineering teams, ensuring that we can attract and retain the best talent; A leader in driving technical excellence\n\n* Experience with computational notebooks like Jupyter, Mathematica, Observable\n\n* Familiarity with data visualization libraries and concepts is a plus.\n\n* Demonstrable track record of shipping and solving hard problems with tricky technical or organizational constraints in a product-centric environment.\n\n* Ability to work efficiently and effectively in a Remote-first environment.\n\n* Desire and ability to work in a fast paced dynamic environment, learn new technologies and platforms, and be comfortable with troubleshooting complex technical issues.\n\n* Strong communication and interpersonal skills with the ability to explain complex technical concepts to non-technical stakeholders.\n\n* Strong problem-solving skills and the ability to work effectively in a collaborative team environment.\n\n* Dedication to writing and encouraging clean, maintainable, and efficient code.\n\n\n\nBonus/Assets:\n\n\n* Experience with GraphQL, NestJS, AST, Kubernetes, CI/Github Actions, Docker\n\n\n\n\n \n\nDonโt meet all the requirements, but you feel you would be a great fit to our plot-legion? Donโt hesitate to apply!\n\n \n\n\n \nWhat you can expect from us:\n\n\n\nHealth & Wellbeing\n\n\n* Comprehensive health coverage\n\n* Generous PTO \n\n* Parental leave top-up program\n\n\n\n\n\n\nGrowth & Future\n\n\n* Stock options for all full-time employees\n\n* Learning & development program\n\n* Work alongside a dedicated team \n\n\n\n\n\n\nFlexibility & Community\n\n\n* Remote-first work\n\n* Home office support\n\n* Employee led DE&I resource group\n\n* Plotly Community Forum\n\n\n\n\n\n\n\n\nWhy Plotly?\n\nUnleash your creativity and shape the future of data analytics! \n\nFounded by innovators and driven by our community of users and customers, we eagerly tackle every challenge, from crafting state-of-the-art UI for seamless data interaction to optimizing our graphing libraries and services for highly reliable performance. Our journey has only begun! \n\nWe are a tight-knit and quickly growing team where each member can make an immediate, meaningful impact. We take on complex problems, work hard, and are firm believers in the open-source mission. At Plotly, you'll work alongside a diverse team of first-class engineers, developers, scientists, and builders that challenge the status quo and set a high bar. We encourage each member of our team to explore and expand their skill sets continually, and to approach every problem with curiosity and an open mind. Together, we make it possible for people everywhere to share data and insights that make real impacts in business and around the world.\n\nPlotly is an equal-opportunity employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. If you require any accommodations, please let us know during the application process. \n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Python and JavaScript jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Webflow is hiring a Remote Technical Customer Support Associate Weekends
\nAt Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. Itโs the web, made better. \n\nWeโre looking for a Technical Customer Support Associate to help empower our customers to do their best work and make Webflow the best product possible. \nAbout the role \n\n\n* Location: Remote-first (United States; BC & ON, Canada) \n\n* Required time zones: Americas (US / Canada)\n\n* Full-time 40 hours per week (Working Saturday and Sunday)\n\n* Our cash compensation amount for this role ranges from $69,000 - $81,000 for most US locations and $77,000 - $89,000 for US locations with a higher cost of labor. All figures cited above are in $USD and pertain to workers located in the United States. Pay is based on several factors including market location, and may vary depending on job related experience, knowledge, qualifications, and skills.\n\n* Reporting to a Senior Manager, Technical Support \n\n\n\n\nAs a Technical Customer Support Associate, youโll โฆ \n\n\n* Provide consistently high-quality customer experiences for all Webflow customers \n\n* Help customers in support queues using applications including but not limited to Zendesk and Jira\n\n* File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience\n\n* Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. \n\n\n\nAbout you \n\nYouโll thrive as a Technical Support Associate if you:\n\n\n* Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service \n\n* One to two years experience working in a technical support environment\n\n* Ability to self learn and keep up with an evolving product and technical features\n\n* Possess a deep understanding of Webflow products or have experience with other web design tools or platforms\n\n* Understand HTML, CSS, DNS, Javascript or have advanced understanding of Webflow\n\n* Exhibit analytical reasoning and critical thinking skills for technical troubleshooting \n\n* Have the ability to learn new digital tools quickly\n\n* Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you\n\n* Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others\n\n* Advocate for others โ including customers and colleagues โ and you want to build a career in customer support!\n\n* Have demonstrated written and verbal communication skills in the English language \n\n* Experience working with Zendesk and Confluence \n\n\n\n\nEven if you donโt meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.\n\nOur Core Behaviors:\n\n\n\n* Obsess over customer experience. We deeply understand what weโre building and who weโre building for and serving. We define the leading edge of whatโs possible in our industry and deliver the future for our customers.\n\n* Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.\n\n* Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and donโt sugarcoat things โ and we do so with respect, maturity, and care.\n\n* Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.\n\n\n\nBenefits & wellness\n\n\n* Equity ownership (RSUs) in a growing, privately-owned company\n\n* 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness\n\n* 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement.\n\n* Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program\n\n* Access to mental wellness coaching, therapy, and Employee Assistance Program\n\n* Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth\n\n* Professional career coaching, internal learning & development programs\n\n* 401k plan and financial wellness benefits, like CPA or financial advisor coverage\n\n* Commuter benefits for in-office workers\n\n\n\n\nTemporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.\nBe you, with us\n\nAt Webflow, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.\nStay connected\nNot ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor. \nPlease note:\n\nTo join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.\n\nIf you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.\n\nWebflow Applicant Privacy Notice \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, JavaScript and Senior jobs that are similar:\n\n
$57,500 — $105,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Webflow is hiring a Remote Technical Customer Support Specialist Weekends
\nAt Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. Itโs the web, made better. \n\n Weโre looking for a Technical Customer Support Specialist to help empower our customers to do their best work and make Webflow the best product possible. \nAbout the role \n\n\n* Location: Remote-first (United States; BC & ON, Canada) \n\n* Required time zones: Americas (US / Canada)\n\n* Full-time 40 hours per week (Working Saturday and Sunday)\n\n* Our cash compensation amount for this role ranges from $77,000 - $97,000 for most US locations and $85,000 - $108,000 for US locations with a higher cost of labor. All figures cited above are in $USD and pertain to workers located in the United States. Pay is based on several factors including market location, and may vary depending on job related experience, knowledge, qualifications, and skills.\n\n* Reporting to a Senior Manager, Technical Support \n\n\n\n\nAs a Technical Support Specialist, youโll โฆ \n\n\n* Provide consistently high-quality customer experiences to all Webflow customers \n\n* Help customers in support queues using applications including but not limited to Zendesk and Jira\n\n* File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience\n\n* Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. \n\n\n\nAbout you \n\nYouโll thrive as a Technical Support Specialist if you:\n\n\n* Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service \n\n* Two to five years experience working in a technical support environment\n\n* Ability to self learn and keep up with an evolving product and technical features\n\n* Be able to build leadership skills by sharing functional knowledge with junior team members\n\n* Possess a deep understanding of Webflow products or have experience with other web design tools or platforms\n\n* Understand HTML, CSS, DNS, Javascript or have advanced understanding of Webflow\n\n* Exhibit analytical reasoning and critical thinking skills for technical troubleshooting \n\n* Have the ability to learn new digital tools quickly\n\n* Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you\n\n* Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others\n\n* Advocate for others โ including customers and colleagues โ and you want to build a career in customer support!\n\n* Have demonstrated written and verbal communication skills in the English language \n\n* Experience working with Zendesk and Confluence \n\n\n\n\nEven if you donโt meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.\n\nOur Core Behaviors:\n\n\n\n* Obsess over customer experience. We deeply understand what weโre building and who weโre building for and serving. We define the leading edge of whatโs possible in our industry and deliver the future for our customers.\n\n* Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.\n\n* Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and donโt sugarcoat things โ and we do so with respect, maturity, and care.\n\n* Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.\n\n\n\nBenefits & wellness\n\n\n* Equity ownership (RSUs) in a growing, privately-owned company\n\n* 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness\n\n* 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement.\n\n* Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program\n\n* Access to mental wellness coaching, therapy, and Employee Assistance Program\n\n* Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth\n\n* Professional career coaching, internal learning & development programs\n\n* 401k plan and financial wellness benefits, like CPA or financial advisor coverage\n\n* Commuter benefits for in-office workers\n\n\n\n\nTemporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.\nBe you, with us\n\nAt Webflow, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.\nStay connected\nNot ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor. \nPlease note:\n\nTo join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.\n\nIf you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.\n\nWebflow Applicant Privacy Notice \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, JavaScript and Senior jobs that are similar:\n\n
$57,500 — $105,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n\nBased in Washington, D.C., United States, Quorum is the leading provider of workflow software for government affairs professionals across Fortune 100 corporations, non-profits, associations, and governmental end-markets. Quorumโs innovative AI-powered integrated cloud platform allows users to manage stakeholder engagement, launch grassroots advocacy campaigns, manage PACs (Political Action Committees), and track legislative activity at all levels of government, including federal, state, local, EU, and internationally. \n\nHelp us build the future of PAC management software! As the Engineering Manager of the Quorum PAC Expansion software team, you will coach, manage, and support a squad of full-stack engineers focused on building new PAC features to support our growing list of customers. As Engineering Manager, you will be hands-on and own the technical roadmap planning and execution in collaboration with the PAC Product Manager, peer engineering managers, Product Design, and QA. In managing the individual contributors, hands-on coding and technical guidance are expected at about 50% in any given week, though delegating technical tasks is usually expected. As the Engineering Manager, you will deliver high-quality results and work through risks, challenges, and obstacles, all while setting and managing expectations with various stakeholders. \n\nWhat You'll Do\n\n\n* First Week: You will work closely with an onboarding mentor to complete the standard engineering onboarding process and learn to ship new code to production to understand the end-to-end tech stack and software development lifecycle.\n\n* First Month: You will be up and running with your standard managerial practices and processes, learn the ins and outs of Quorumโs PAC product, technical strategy, roadmap, and challenges, and get to know the members of your team, product managers and other leaders on the technology team.\n\n* First Three Months: You will fully own the planning and execution of the PAC Expansion team, including technical roadmap and milestones. You will mentor and coach existing team members to improve their skills & team productivity and help bring new team members into the organization as needed. \n\n* First Six Months: Your team will have successfully shipped many new features, improved team operations and effectiveness, and facilitated the onboarding of new customers.\n\n\n\n\nAbout You\n\n\n* 5+ years of relevant experience, including 1+ years as an Engineering Manager and/or Tech Lead with proven technical and leadership abilities.\n\n* Data expertise: data modeling in relational & non-relational databases, data quality, data integration, search, data visualization, and performance tuning. \n\n* Expertise in software development and Quorumโs front-end and back-end technologies, including must-have Python and React (or similar Javascript framework), PostgreSQL, AWS, and Linux. Nice to have: Django. \n\n* Experience with cloud-native architectures, AWS preferred.\n\n* Experience with Docker and containerized build and deploy pipelines. \n\n* Excellent communication skills, including good English\n\n* Strong, agile project management skills as demonstrated by a strong track record of completing complex technical projects that this individual directly owned\n\n* Strong coaching and management skills as indicated by a strong track record of supporting the growth and development of other engineers\n\n* Experience with US-based companies as part of a remote or hybrid team is preferred.\n\n* This position requires approximately 50% hands-on development time. \n\n\n\n\nAbout the Software Development Team\n\n\n* We're a fast-growing team dedicated to improving our people, processes, and platform. The team is primarily structured into product-oriented squads.\n\n* We support many different products but internally think of them as one system with a single unified codebase supporting the Quorum platform. We aim to build centralized systems that handle complex problems for multiple features and products.\n\n* Weโre focused on doing the important things the right way -- we write solid documentation, test our code well, design for scale, and follow defined software development processes.\n\n* We follow best-in-class security practices to safeguard our data and application against bad actors. We regularly test and update processes and technology to fight complacency because we know good security is a continuous effort.\n\n* We curate high-quality datasets essential for effective mapping and tracking of the government and public affairs spaces. Our datasets underpin our promise to give users the information necessary to make intelligent decisions influencing policy.\n\n* We set rigorous quality standards and monitor them with a mix of programmatic and manual verifications to ensure users maintain high trust in our systems.\n\n* Weโre very close as a team and invest not only in each othersโ skills and careers but also in building genuine relationships with one another: product development is a team sport where open communication and collaboration lead to amazing outcomes for our customers. We believe itโs better (and more fun) to work on a team of people you know well and care about.\n\n\n\n\nOur Work Environment\n\n\n* We are a remote-first team with flexible work options: work remotely, or you may choose to come into our office in Belo Horizonte.\n\n\n\n\nDo you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you!\n\n\n* This is a full-time CLT position.\n\n\n\n\nBenefits\n\n\n* Standard Brazil Holidays\n\n* Monthly Work from Home Stipend\n\n* Mental and Dental Care by SulAmรฉrica\n\n* Monthly Professional Development/Mental Health stipend\n\n* Alelo Food Voucher\n\n* Incompany English classes with a native speaker teacher\n\n* Free Subscription to the Calm app\n\n* Invest in Yourself Days - one Friday per quarter is dedicated to your professional development!\n\n* Flexible Paid Time Off\n\n* Virtual and in-person team events\n\n* Inclusion & Diversity Affinity Groups to support belonging\n\n* 12 weeks of paid parental leave\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, React, Python, Docker, JavaScript and Cloud jobs that are similar:\n\n
$57,500 — $105,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBelo Horizonte, Minas Gerais, Brazil
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.