Open Startup
Health Insurance Post a job

Get a   email of all new Remote ๐ŸŽง Customer Success Jobs

Subscribe
×
๐Ÿ‘ฉโ€๐Ÿ’ป Join Remote OK ๐Ÿ‘‹  Log in
General
Remote OK Frontpage ๐Ÿ Remote jobs ๐Ÿ‘ฉโ€๐Ÿ’ป Hire remote workers ๐Ÿšจ Post new job
Top jobs
๐Ÿค“Developer Jobs ๐Ÿค“Engineer Jobs โ˜•๏ธJavaScript Jobs ๐Ÿ‘ตSenior Jobs ๐Ÿ’ผExecutive Jobs ๐Ÿ€Golang Jobs ๐Ÿ‘Backend Jobs ๐Ÿ’ŽRuby Jobs
Companies
๐Ÿšจ Post new job ๐Ÿ“ฆ Buy a job bundle Safetywing Health insurance for teams Safetywing Health insurance for nomads
Feeds
๐Ÿ›  Remote Jobs API ๐Ÿชš RSS feed ๐Ÿช“ JSON feed

Hacker News mode  Hacker News mode

Safe for work mode  Safe for work mode

Other
๐Ÿคฒ  Open Startup ($122k/mo) ๐ŸŸข  Uptime (99.66%) ๐Ÿ“ˆ  Pageviews (1.12M/mo) ๐Ÿ“Š Remote work stats new
๐ŸŒ  Become a digital nomad
๐Ÿ”ฎ  Web3 Jobs new
๐Ÿ‡ต๐Ÿ‡น  Get Portuguese residency new

๐Ÿ‘‰ Hiring for a Remote ๐ŸŽง Customer Success position?

Post a job
on the ๐Ÿ† #1 Remote Jobs board.

Remote Health by SafetyWing


Global health insurance for freelancers & remote workers

๐ŸŽง Customer Success Remove this filter
Clear 3 results

Median pay is $50,000/y

Close

 This job has just been posted and is fresh off the press

verified
Americas
 
๐Ÿ’ฐ $61k - $86k*

saas

 

crm

 

remote customer success

Close is hiring a
Remote Senior Customer Success Manager

**About Us**\n\nAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~45 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 5 in order to work with more customers and invest in the development of our team. Weโ€™re looking specifically for a dual contributor, someone who can help us strengthen relationships with high-value accounts and also coach and mentor existing and new team members. \n\n**About You**\n\nYou have between 5-10 years experience with B2B SaaS in a customer success, account management or sales role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. You enjoy working with salespeople, sales teams and sales operations. You are excited about the potential in the SMB market and your ability to make a positive impact for your customers. The foundation of your success in past roles is your ability to build relationships with clients or customers.\n\nYou have a minimum of 1-2 years managing or coaching teams or working with peers in a leadership role to accomplish a company goal, either directly or indirectly. You are excited about coaching others, sharing your experience and knowledge and are always looking for ways to help teammates or direct reports grow professionally and increase their value in a customer relationship. You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. \n\nYou are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor](https://thestartupchat.com/ep050/). You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and enjoy working remotely. \n\n**About the Role**\n\nWe are looking for an experienced Senior Customer Success Manager to partner with our customers and to help level-up our team by contributing knowledge, best practices, and coaching to existing and new team members. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships . You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. \n\nThis person must be an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. This person will be expected to proactively contribute strategy and coaching to the entire Success team.\n\nThis is an entrepreneurial, high-growth atmosphere and weโ€™re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day.\n\nThe team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/liztoecker/), [Andrea Lucke](https://www.linkedin.com/in/andrealucke/), [Lydhia-Marie Bolduc-Gosselin](https://www.linkedin.com/in/lydhiamarie/), and [Forrest Dwyer](https://www.linkedin.com/in/forrest-dwyer-93036668/).\n\n**Key Responsibilities**\n* Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals.\n* Become a subject matter expert in our platform and our sales philosophy.\n* Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity, and knowledge of best-in-class integrations.\n* Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers.\n* Develop success plans and drive quarterly business reviews at the executive level\n* Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.\n* Work closely with the Success team on customer strategy, internal best practice sharing, coaching/mentorship and assisting with professional development goals and conversations.\n* Execute at a high level to achieve both individual goals around retention, growth and customer satisfaction and assist in helping the team to achieve all goals as well. \n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) ๐Ÿ’š\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q) โœˆ๏ธ\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative ๐ŸŒโค๏ธ \n* [Our story and team](https://close.com/about/) ๐Ÿš€\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we donโ€™t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. Weโ€™re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - weโ€™ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is โ€œBuild a house you want to live in.โ€ We strive to make decisions that are authentic for our people and help our customers become more successful.\n\nInterested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nBe sure to mention the word **REMARKABLE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on previous jobs related to SaaS, Crm and Customer Success, Non Tech, Customer Support, Executive, Senior jobs that are similar:\n\n $61,000 — $85,750/year\n \n\n#Location\nAmericas


See more jobs at Close

Visit Close's website

# How do you apply?\n\nhttps://jobs.lever.co/close.io/81dbca50-8291-4954-9b0b-70c185786d84?lever-origin=applied&lever-source%5B%5D=RemoteOK
Apply for this job

Recast

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)


๐Ÿ‡บ๐Ÿ‡ธ US
 
๐Ÿ’ฐ $90k - $120k

data science

 

marketing

 

r

 
Recast

Recast

getrecast.com

Apply now

๐Ÿ”Ž4,255 views

โœ… 469 applied (11%)

Recast is hiring a
Remote Marketing Data Scientist

At [Recast](https://getrecast.com/), we're building the next generation of media measurement technology. We're scientists and engineers applying cutting-edge techniques to the hardest problems in a multi-hundred-billion dollar market. Every year, billions of dollars are wasted on ineffective and unmeasurable marketing campaigns โ€” Recast helps marketers measure the unmeasurable and save millions of dollars of marketing budget.\n\nWe're hiring a marketing data scientist to work directly with clients and help us build the future of media measurement.\n\n**What you'll do in your first 6 months:**\n\n- Onboard new clients onto Recast's platform and work hand-in-hand with them to set priors, interpret their results, and plan experiments to validate the model.\n- Implement complex statistical analyses of marketing data to help us improve Recast's statistical internals and help clients improve their marketing efficiency.\n- Develop libraries and patterns of analysis that we will use to help clients interpret and make use of their data\n\n**Things you probably have experience in:**\n\n- Deep and complex use of R\n- Bayesian methods, with exposure to Stan\n- Causal inference\n- Marketing data science and media performance measurement\n- Partnering directly with marketers to shape marketing budgets and structure tests\n\n**Things that should excite you that might scare off other folks:**\n\n- Working at the cutting edge of causal inference and computational statistics\n- Working directly with marketers on applying modeling result to marketing strategy\n- Exploring the output of a model with over 30k parameters\n- Contributing directly to product direction and business strategy\n\nWe're looking for our first full-time data scientist that can help us really expand the impact of Recast โ€” this is a great opportunity to participate in pushing the frontier of statistics and buildingย the future of marketing data science.\n\nWhile Recast is officially based in the US, we're a fully remote team (one founder lives in Brooklyn, the other in Mexico City). We can't sponsor visas at this time, unfortunately.\n\nIf this sounds interesting to you, email us with a bit about yourself and any relevant linkedin / github links / resumes at [email protected] \n\nBe sure to mention the word **ASSURE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n $90,000 — $120,000/year\n \n\n#Location\n๐Ÿ‡บ๐Ÿ‡ธ US


See more jobs at Recast

Visit Recast's website

# How do you apply?\n\nEmail us with a bit about yourself and any relevant linkedin / github links / resumes at [email protected]
Apply for this job
or email to [email protected]

Close

 This job is getting a high amount of applications right now (17% of viewers clicked Apply)

๐ŸŽˆ verified
Americas
 
๐Ÿ’ฐ $40k - $70k*

remote customer success

 

customer support

 

non tech

Close is hiring a
Remote Customer Success Associate

***Learn more about the Customer Success Associate role in [in this video](https://www.youtube.com/watch?v=dTtBd5Wouv0), featuring Liz our Director of Customer Success.*\n**\n\n**About Us**\n\nAt [Close](https://close.com), we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~43 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. \n\n**About You**\n\nYou have at least one year of experience with B2B SaaS in a customer success role. Preference given to candidates with either 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers or 2) experience working for a CRM platform or a sales enablement tool.\n\nYou have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor.](https://thestartupchat.com/ep050/)\n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker. \n\n**About the Role**\n\nThe newest member of the Customer Success team will work closely with customers who have potential for high growth, ensuring they have the tools and knowledge to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with individual customers, but will also contribute to the teamโ€™s digital engagement strategy. \n\n**Key Responsibilities**\n\n* Onboard new customers with an emphasis on creating a solid sales process. Onboarding and follow-up training includes opinionated sales process advice, sales education, and teaching the Close sales philosophy. \n* Work with existing customers to increase the value they receive from our service and identify those customers who are rapidly growing and who may need extra love. \n* Collaborate with other Success team members and teams at large (Sales, Support, Partnerships, Marketing, Product) to deploy resources for customers and gather information for company insight as needed. \n* Host roundtables, webinars and other types of virtual events to boost information and resources for the Close community. \n* Assist on virtual engagement strategy by creating /contributing to written and video content on platform best practices and Close sales philosophy.\n* The team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/lizstephany/), [Matt Bonde](https://www.linkedin.com/in/matt-bonde/), [Andrea Lucke](https://www.linkedin.com/in/andrealucke/), and [Lydhia-Marie Bolduc-Gosselin](https://ca.linkedin.com/in/lydhiamarie).\n\n**Why work with us?**\n\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) ๐Ÿ’š\n* [Our story and team](https://close.io/about/) ๐Ÿš€\n* 100% remote-first company (we believe in trust and autonomy)\n* 2 x annual team retreats โœˆ๏ธ ([Lisbon Retreat Video](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be)) - when travel is appropriate\n* 4 x quarterly virtual summits\n* 7 weeks PTO (includes company-wide winter holiday break)\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* $200/month co-working stipend\n* Revenue Share (after 1 year) \n* Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)\n* 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate initiative](https://stripe.com/climate) ๐ŸŒโค๏ธ\n\n\nAt [Close](https://close.com), everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we donโ€™t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). \n \nWe come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - weโ€™ve recently launched 11 babies (and counting!).\n \nUnanimously, our favorite and most impactful value is โ€œBuild a house you want to live in.โ€ We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers. \n \n*Interested in Close but don't think this role is the best fit for you? View our [other positions.](https://jobs.lever.co/close.io/)* \n\nBe sure to mention the word **NOTABLY** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on previous jobs related to Customer Success, Customer Support and Non Tech jobs that are similar:\n\n $40,000 — $70,000/year\n \n\n#Location\nAmericas


See more jobs at Close

Visit Close's website

# How do you apply?\n\nPlease apply directly (we do not check this site for applications). Thank you! https://bit.ly/3xxsia5
Apply for this job
Feedback We do not answer job post support inquiries here. For support about your job posts, reply to the email you received when posting the job. If you'd like to edit or close your job post, you can do this yourself with the link in the email you received when posting the job.

Please do not put job applications in here, they won't get it, click Apply on the job post instead.

Only if you find a bug, or have a feature idea, please write it below:
Thanks for the message! We will get back to you soon.

[Spam check] What is the name of the new COVID variant of late 2021?

Send feedback
158ms