Magnet Forensics is hiring a Remote Professional Services Consultant
\nWho We Are; What We Do; Where weโre Going\n\n\nMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.\n\n\nGrayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. Weโre pleased to share that the combined organization is operating as Magnet Forensics.\n \nThe combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.\n\n\nWhere we are today, is not where we will be tomorrow. \n\n\nRole Summary:\nThis role reports into the Manager, Global Professional Services and Support. The Professional Services Consultant is tasked with the successful delivery and execution of implementation projects for the Magnet agency solution portfolio of products. This position manages complex engagements, working closely with customers to understand their pain points and then delivering a solution that resolves those challenges. The position is responsible for the installation and configuration of the software, the onboarding of users, and the initial support of products during acceptance testing. These services are often delivered onsite with the customer.\n\n\n\nRole Responsibilities\n* Plan and execute the onsite or remote installation of the product, the onboarding of new and existing customers, and initial support for the Magnet agency solution portfolio of products.\n* Act as the main point of contact for the customer, providing direction and guidance during the implementation of the product.\n* Follow best practices in issue resolution while managing customer expectations and delivering solutions to complex technical issues.\n* Participate in internal technical discussions with Product Management, Engineering, and Sales sharing technical insight and feedback from the field.\n* Develop and maintain in-depth product and industry knowledge by becoming a subject matter expert on the Magnet agency solution portfolio of products\n\n\n\nQualifications\n* Bachelorโs degree in IT, Computer Science, Engineering, or equivalent relevant experience\n* 3+ years of experience in networking, servers and virtualization,or cloud computing\n* Passion for understanding customersโ business goals and challenges and identifying creative solutions to those challenges\n* Deep knowledge of network-based communications and the configuration of common networking products including routers, switches, and firewalls\n* Ability to perform server builds and configure server operating systems\n* Strong understanding of private cloud and SaaS solutions\n* Understanding of Agile development methodologies, including familiarity with defect tracking tools (for example, Jira) and source control tools (for example, GitHub or Azure DevOps)\n* Familiar with customer relationship management and ticketing systems (for example, Salesforce and Service Cloud), and professional services automation software (for example, Certinia)\n* Excellent consultation and relationship management skills with outstanding attention to detail\n* Strong technical aptitude to learn software tools and other technologies\n* Excellent verbal and written communication skills with the ability to effectively communicate with customer leadership\n* Strong self-starter attitude with excellent problem-solving skills\n* Proficiency in Python programming is an asset\n* Knowledge of digital forensics and digital investigation is an asset\n* Implementation experience or previous experience in a consulting role is an asset\n* Up to 60% travel required to meet the responsibilities of the position\n\n\n\nThe Most Important Thing\n* Weโre looking for candidates that can provide examples of how they have demonstrated Magnet InteGRITy in their previous experiences:\n\n\n\n* Greater Good โ We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world.\n* Respect โ We hold ourselves accountable through transparent sharing of information and we have faith in each otherโs abilities\n* Innovation โ We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors.\n* Teamwork โ We collaborate internally and externally, while caring about each other and listening to our customers.\n\n\n\n\n\nWeโre committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If youโre interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. \n \nMagnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law.\n \nWe are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. If you require accommodation, please let our talent team know, or you can email [email protected].\n\n\nAll offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each positionโs job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, Consulting, Travel, Cloud and Sales jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nWhat Youโll Be a Part Of: \n\nActionIQ is a leader in the massive and fast growing category of Customer Data Platforms (CDP). Our product brings order to Customer Experience (CX) chaos. ActionIQโs CX Hub empowers everyone to be a CX champion by giving business teams the freedom to explore and take action on customer data, while helping technical teams regain control of where data lives and how it is used. We are backed by top-tier VCs Andreessen Horowitz, Sequoia Capital, and March Capital. Enterprise brands such as Autodesk, Bloomberg, The Washington Post, Hertz, Atlassian and many more use our CX Hub to achieve growth through extraordinary customer experiences.\n\nThe Team Youโll Join: \n\nAs a Solutions Consultant (SC), you will report to the Director of Solutions Consulting. Youโd be joining an incredibly talented team who play an instrumental role in helping to convey how the technical capability of the ActionIQ platform translates into greater business value for our customers. The responsibilities of the SC team start at the very beginning of a new sales cycle and end when a new customer goes into production. The SC team is instrumental in helping to qualify technical requirements, building trusted relationships with prospective clients and ultimately proving value with ActionIQโs CX Hub.\n\nHow You'll Contribute: \n\n\nYou will partner closely with our Sales Directors to present the technical and business value of the ActionIQ platform to prospective customers\n\nFacilitate customer sessions, including architectural deep dives and business value design workshops that uncover their goals and present solutions on how ActionIQ can bring them success\n\nBecome an expert in the ActionIQ platform and our ecosystem of over 300 integrations. Work closely with Sales Directors to execute pre-sales activities including: leading demonstrations, (POC) Proof-of-Concept, (RFP) Request for Proposals\n\nLead technical validation activities\n\nProduce learnings for internal and external consumption\n\n\n\n\nWhat You Bring: \n\n\n4+ years in Enterprise Sales working within a SaaS product and 3+ years in a Pre-Sales role\n\nYou are a consummate storyteller and have a successful history of presenting complex concepts and solutions to both technical and non-technical audiences\n\n3+ years in mar-tech or ad-tech enterprise systems and have a complex understanding of the marketing technology and advertising technology ecosystems and how business users use data to drive business value\n\nYou've been working with data and can understand SQL, cloud data warehousing, and other related technologies\n\nYou love to be part of a winning team who drive value for customers\n\nWillingness to travel up to 35%\n\n\n\n\nOur work is broad and complex in nature - please don't rule yourself out if you do not meet every requirement\n\nCompensation: \n\n\nOur compensation package includes base salary, variable bonus, stock options, and the great benefits shown below. \n\n\n\nThe On-Target Earnings (OTE) range for this role is: $200,000 - $213,000\n\n\n\n\n\n\nBenefits & Perks Preview: \n\n\nStay Happy and Healthy: Enjoy leading Medical, Dental and Vision benefits, 401k, FSA, Commuter Benefits, Gym Reimbursement, flexible PTO and 12-weeks paid parental leave\n\nAccelerate Your Career: Opportunities to explore, enhance, and expand your skill set through conferences, workshops, and access to Udemy learning courses.\n\nEnjoy the View: We have a beautiful office in NYC right on Madison Square Park, and local employees come into the office on a hybrid schedule, three days a week (M, W, Th). Office perks include catered lunches, a stocked kitchen with beverages and snacks, and monthly social hours. Note, this role is open to Remote US based employees. #LI-Remote\n\nJoin a Community: Work with a fun, inclusive, and smart team of people as we build a New York City based enterprise software company.\n\nFor additional information about all of our benefit offerings, check out our Careers page. \n\n\n\n\nLearn from your future colleagues: \n\n\nLearn more about the next chapter for us, our customers and the future of customer experience here.\n\nTo find out more about our people and Life At AIQ, be sure to visit our Medium Tech and Life blogs.\n\n\n\n\nActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunities for all applicants and want to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background.\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Marketing and Sales jobs that are similar:\n\n
$50,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Braintrust is hiring a Remote Technical Implementation Consultant Freelance
\n\nABOUT US:\n\nBraintrust is a user-owned talent network that connects top-tier professionals with the world's leading enterprises. We prioritize transparency, eliminating middlemen and high markups, ensuring job-seekers are matched swiftly to innovative roles while clients benefit from unparalleled efficiency and quality.\n\nABOUT THE HIRING PROCESS:\n\nThe hiring process for this role involves completing your Braintrust profile, applying directly to the role on Braintrust, and undergoing a one-time screening to ensure you meet our vetted talent specifications. After this, the hiring team will contact you directly if they believe you are a suitable match.\n\nOur process isn't for everyone, that's intentional. If you believe that you are a top candidate for this job, please join our network to give yourself the opportunity to work with top companies.\n\n \n\n\n* \nJOB TYPE: Freelance, Contract Position (no agencies/C2C - see notes below)\n\n* \nLOCATION: Europe, United Kingdom\n\n* \nHOURLY RANGE: Our client is looking to pay $40 โ $60 /hr\n\n* \nESTIMATED DURATION: 30h/week - Long term\n\n* \nEXPERIENCE: 5-10 years\n\nBRAINTRUST JOB ID: 9126\n\n\n\n\n \n\nTHE OPPORTUNITY\n\n \n\n\n\n\n\n\n\nRequirements\n\n\n\nJoin our team as a Technical Implementation Consultant for a Workflow SaaS company on a contract basis, working on impactful SaaS tech implementation projects for global industry leaders. In this remote, part-time position, you'll receive in-depth training and resources, guaranteeing your success in delivering premier digital solutions. Benefit from comprehensive training and resources to ensure your success in the technical delivery of exceptional digital workflow solutions. Collaborate with top-tier professionals, and contribute to defining best practices in digital transformation. Your technical expertise and commitment can drive real change with us.\n\nResponsibilities:\n\n\n* Documentation of project progress as per project management best practices (meeting minutes, project plan updates, weekly status reports).\n\n* Technical solution validation via customer workshops and technical configuration within our platform.\n\n* Successful technical solution delivery to the customers.\n\n* Management of solution gaps and customer expectations.\n\n* Gather and assess customer requirements versus technology and capabilities.\n\n* Resolve technical issues related to implementation.\n\n* Facilitate user acceptance testing, training and customer go live.\n\n* Manage transition of customer to Customer Success and Technical Support teams post go live.\n\n* Understand customersโ needs and work with the internal team to advise customers on how to best leverage implemented technology and services to achieve their goals.\n\n\n\n\n\n\n\n\n\nWhat youโll be working on\n\n\n\nIdeal Candidate Profile:\n\n\n* Organized and detail oriented, able to collaborate effectively to get things done while providing an excellent customer experience in a fast paced and constantly changing environment. A highly customer-centric, responsive and proactive approach is required.\n\n* Experience in a client facing role, preferably at a SaaS, IT or consulting company.\n\n* Demonstrated client empathy; ability to de-escalate tense situations.\n\n* Ability to understand and communicate high level technical concepts related to software configuration and platform integration.\n\n* Ability to effectively work on multiple projects at the same time.\n\n\n\n\nAdditional Information:\n\n\n* This will be a part time role requiring 10-30hrs per week.\n\n* Although the position is fully remote, we would prefer the candidate to be based in the UK (ideally) or Europe at the very least.\n\n* The initial engagement will be for 6 months, with the potential to be extended for many years if the profile is suitable.\n\n\n\n\n\n\n\n\n\n\n\n\nApply Now!\n\nNotes:\n\nOur employers all have varying legal and geographic requirements for their roles, they trust Braintrust to find them the talent that meet their unique specifications. For that reason, this role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and weโd welcome your application.\n\nBraintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting and Legal jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nEurope 2
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
UpKeep is hiring a Remote Sales Operations Manager
\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\nPOSITION SUMMARY \nAs UpKeepโs Sales Operations Manager, you will be in a pivotal role to enable our Sales teams to be more efficient and effective. Your ultimate goal is to drive more high-quality revenue from lead gen to customer acquisition, to retention. You will own important functional areas such as tooling, internal processes and standards that drive our marketing, sales cycle, and customer journey. You will partner closely with members of our marketing, sales, and customer success teams to drive a strategic operations roadmap and ensure the teams are supported day-to-day. Our ideal candidate has a proven track record of successfully supporting a rapidly growing GTM team. \n\n\nThis role requires a passion for data, self-motivation, detail oriented and excellent problem-solving abilities. Ability to deal with highly ambiguous problems, taking full control and responsibility for finding solutions, and drive towards simple solutions to complex problems. \n\n\n\nย ESSENTIAL FUNCTIONS AND RESPONSIBILITIES ย \n* Partner with GTM Leadership to define the sales operations strategy as it aligns and integrates the customer-facing teams (marketing, sales, customer success)\n* Partner with GTM leadership to define, build, and optimize the lead, sales cycle, and post sales cycle process to improve our pipeline throughput & retention initiatives\n* Manage relationship and program execution with strategic outsourced rev ops agency, reporting on project progress weekly and monthly\n* Build and maintain the Sales automation stack to ensure clean data synchronization between core systems such as Salesforce, Salesloft, etc.\n* Partner with Sales Leadership to centralize KPI dashboards for all revenue-generating teams\n* Proactively monitor and strive to maintain high levels of data quality, accuracy, process adoption, and consistency across all GTM functions\n* Enable a best-in-class sales forecast, pipeline, and operating cadence. This will include everything from gathering data, improving predictive measures, running analysis, reporting, territory creation and planning\n* Partner with cross-functional teams to review operational procedures, and develop scalable processes and solutions to address any inefficiencies, including ongoing documentation\n* Hands on configuration of Salesforce Platform including users, roles, security, profiles, workflow rules, custom objects, etc. \n* Act as a consultant to provide support for all GTM systems\n* Support in Territory design for new logo / account management / BDR teams\n\n\n\nEXPERIENCE ย \n* Bachelorโs degree in MIS or related field \n* Preferred Certified Salesforce.com Administrator (ADM-201)\n* Experience managing and supporting sales needs and questions around systems such as SFDC, Salesloft, ZoomInfo, etc.\n* 3+ total years of operating experience in either Sales Operations, Revenue Operations or Operations ideally at a B2B SaaS company\n* Managing, triaging, and resolving user submitted issues via ticketing system(s) \n* Advanced Google sheets/Excel skills (Macro, Pivot Tables, VLOOKUP) \n\n\n\nKNOWLEDGE\n* Strong verbal and written communication skills to influence others at all levels and across all functions within the organization to rally behind shared business goals\n* Ability to communicate effectively with technical personnel as well as with business users. \n* Handles multiple competing priorities in a fast-paced, deadline-driven environment \n* Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users \n* Relational databases, data modeling, and ETL tools \n\n\n\nDESIRED BEHAVIORSย \n* Receptive to change โ is flexible. Seeks and adopts improved approaches and processes.\n* Initiates action โ is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.\n* Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results, and takes remedial action where necessary.\n* Technically proficient โ able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. \n* Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. \n* Communicates ideas โ respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. \n* Works collaboratively โ shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work. \n* Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. \n* Act as a good citizen of UpKeep. \n\n\n\n\n$145,000 - $150,000 a year\n\nEven if you donโt meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this visionโ so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Cloud, Sales and Engineer jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nUnited States / Remote
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Lightspeed Commerce is hiring a Remote Field Implementation Consultant
\nHello there! Thanks for dropping by ๐\n\nAre you actively on the lookout for a fresh career opportunity, or perhaps you're just exploring what's out there? Well, you've landed in the right spot!\n\nLightspeed is seeking a full-time energetic and driven Field Implementation Consultant to join the Hospitality Professional Services team. As a part of the team, your contribution will have a direct impact on our largest and most complex customersโ quest to enter the cloud era. \n\nThe Hospitality Professional Services team is responsible for Lightspeedโs premium customers: from pre-sale to post-sale, the team ensures these customers feel confident in their investment in Lightspeed. Composed of select, top-performing members from our sales, onboarding, support and customer success teams, the Hospitality Pro Services team is in charge of implementing and supporting Lightspeed throughout their customer journey. Join our elite team and work with our largest and most complex customers at the highest level of support.\n\nPlease note, there is a component of this role that requires travel to other regions. You are required to possess a valid passport and Canadian driver's license. \n\nWhat youโll be responsible for: \n\n\n* Acting as the implementationโs technical main point of contact for our customers. \n\n* Delivering remote and onsite implementation & technical support services to customers who purchased a field package.\n\n* Providing best-practice guides for network set-up and validate any existing network infrastructure to ensure a successful POS installation. \n\n* Working closely and coordinating with our installation partners to assist with hardware installations, both remotely and on site.\n\n* Assisting with implementing integrations (Property Management Systems, etc.). \n\n* Coordinate with our Partnerships and Integrations teams for custom requests.\n\n* Developing a deep understanding of the typical business challenges Lightspeedโs premium customers may face and take the initiative to liaise with our companyโs Product and Development teams to help improve the customer experience. \n\n* Using consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.\n\n* Documenting and tracking customer issues and resolutions. \n\n* Participating in the creation and maintenance of troubleshooting, testing procedures and documentation for the technical support staff as well as documenting software defects for review and corrective action. \n\n* Working closely with other Field Implementation Specialists, Consultants, Support Specialists as well as the Manager and Team Lead to best handle day-to-day situations to better customer experiences.\n\n* Providing in-person implementation & support to our premium customers across all of NOAM.\n\n\n\n\nWhat youโll be bringing to the team: \n\n\n* Tech-savviness and a genuine interest in technology advancements, especially as it pertains to hardware and software.\n\n* Intermediate knowledge of network infrastructures in a business environment.\n\n* 3+ years of customer service experience in a technical support role.\n\n* Strong verbal and written communication skills in both English and French language \n\n* Polished presentation with impeccable people skills: ability to work with C-Level executives in person. \n\n* Ability to handle multiple implementation projects at various phases in their customer journey. \n\n* Ability to convey a customer-focused attitude.\n\n* Proven troubleshooting skills.\n\n* Ability to manage technical escalations of at-risk accounts and identify opportunities for growth.\n\n* Flexibility in your schedule to work: travel expected up to 60% of the time. \n\n\n\n\nEven better if you have, but not necessary: \n\n\n* Hospitality industry experience (hotels and/or restaurants).\n\n* Technical background and experience in POS, SaaS, networking and/or software.\n\n* Understands the sales cycle and customer journey in a SaaS environment.\n\n\n\n\nWho you are: \n\n\n* Ability to thrive in a fast-moving team with high standards and firm deadlines. \n\n* Self-starter who also works well in a team environment.\n\n* Excellent judgment and an ability to de-escalate situations quickly and efficiently.\n\n* Resourceful with a demonstrated ability to anticipate change and proactively. adjust priorities and strategies accordingly.\n\n* Comfortable simultaneously managing multiple customers who are at different points on the customer journey.\n\n* Ability to cultivate strong relationships with enterprise and VIP customers.\n\n* Entrepreneurial spirit with a keen sense of initiative and a desire for professional development.\n\n\n\n\nWe know that people are more than whatโs on their CV. If youโre unsure that you have the right profile for the role... hit the โApplyโ button and letโs have a chat!\n\nWhatโs in it for you?\n\nCome live the Lightspeed experience...\n\n\n* Lots of autonomy, flexible work culture and the option of fully remote work\n\n* Genuine career opportunities in a company thatโs creating new jobs every day\n\n* Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback\n\n* Work in a team big enough for growth but lean enough to make a real impact\n\n* Development of very high traffic products, used at the global scale\n\n* Opportunities to learn and expand your skill set\n\n* Become a valued part of the diverse and inclusive Lightspeed family\n\n\n\n\nโฆ and enjoy a range of benefits thatโll keep you happy, healthy and (not) hungry:\n\n\n* Lightspeed equity scheme (we are all owners)\n\n* Flexible paid time off policy\n\n* Extended Healthcare benefits\n\n* Health and wellness benefit of $500 per year\n\n* Paid leave and assistance for new parents\n\n* Mental health online platform and counseling & coaching services\n\n* Volunteer day\n\n\n\n#LI-DS1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Cloud and Sales jobs that are similar:\n\n
$55,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Clarify Health is hiring a Remote Implementation Associate
\nOur Mission\nWe exist to power better care.\n \nWe are on a mission to power better careโ by optimizing every patient journeyโ. We help payers, providers, and life sciences companies deliver better care, therapies, and outcomes by delivering the most actionable patient journey insights and value-based payments platform. With Clarify, healthcare organizations benefit from big data efficiencies and self-service, on-demand enterprise insights that light the path to higher-value care.\n \nClarify is looking for an Implementation Associate within our Customer Impact team to deliver impact at our provider, payer, and life sciences customers. This position is ideal for someone with health IT implementation/professional services/customer success or healthcare management consultant who is looking to switch into an entrepreneurial, mission-driven environment. This role requires a creative problem-solver who has strong analytical and interpersonal skills and can operate effectively in a fast paced and ever-evolving environment.\n \nDoes this sound like you?\nยท You have an enthusiastic, analytical, detail-oriented, collaborative, project-management oriented mind.\nยท You are a doer at heart - you love rolling up your sleeves to dig into the nitty-gritty details. \nยท You love managing project details, you are methodical and you always follow-up, yet you never lose sight of the big picture or timelines. \nยท You love working with customers - even challenging customers - and you have a customer-first mindset. You are willing to go to bat for your customers and can articulate their needs clearly and succinctly\nยท You are technically savvy, analytical, and can learn (and teach) new software applications to others.\nยท You are an excellent communicator in all directions. You keep you manager apprised of status without being asked, you coordinate coverage with peers and teammates, and you tailor your communication to the specific audience at hand.\nยท You value working with hardworking, curious, and supportive teammates, and cross-functionally with other teams.\nยท You embrace change as an opportunity to learn.\nYou believe diversity of thought improves our outcomes.\n\n\n\n\n\nThe role: \n* Support the delivery of multiple, complex SaaS implementations and/or professional services engagements, per our customerโs needs and objectives\n* Collaborate closely across Clarifyโs sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers\n* Engage with customers, including facilitating customer meetings, conducting virtual and/or live trainings and workshops to support change management\n* Help maximize NPS, customer satisfaction, and revenue recognition through meeting/exceeding individual and team goals\n* Contributing to development and enhancement of the Clarify platform, especially based on inputs and feedback from customers\n* Establish and develop strong, credible relationships with current and potential future customers and expanding our support for those customers\n* Work directly with CI Leadership team to support business across our 3 verticals: provider, payer, and life sciences\n* Demonstrate healthcare, provider, payer, and/or life sciences knowledge and functional project management and analysis skills to build credibility with internal and external stakeholders\n* Project lead roles, staffing on higher visibility and higher complexity projects, increased contribution to internal initiatives and training including internal projects.\n* Lead engagements (internally and externally) for straightforward and low to medium priority customers\n\n\n\nWhat we are looking for: \n* We are always looking for new team members who will contribute to our culture and have a strong passion for impact.\n* Passion for Clarifyโs mission and making a difference in healthcare\n* Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way\n* Undergraduate degree from a top-tier college/university\n* 2-4 years of relevant work experience (e.g., top consulting firm, healthcare analytics/technology, SaaS)\n* 2-4 years of healthcare provider, payer, and/or life sciences experience (strongly preferred)\n* Strong analytical problem-solving skills and ability to distill critical insights (advanced Excel and Powerpoint skills critical; SQL skills also mandatory)\n* Self-motivated, organized, and capable of managing multiple responsibilities to successful completion\n* High attention to detail and ability to produce high quality outputs\n* Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments\n* Ability to build strong relationships and foster teamwork with customer and internal team members\n* Ability to work collaboratively in an interdisciplinary team environment\n* Ability to communicate complex ideas effectively, both verbally and in writing \n\n\n\nWhat we offer you: \n* Competitive compensation (base + bonus + equity)\n* Quality health insurance\n* Traditional 401K plan\n* Vision, dental, disability and life insurance\n* Flexible Spending Accounts and Commuter Benefits\n* Generous PTO\n* Flexibility\n* Monthly wellness stipend\n* Remote friendly\n* A collaborative workplace, which will challenge you and celebrate your work\n* A chance to learn with and from interesting and enthusiastic colleagues\n\n\n\n\n$80,000 - $95,000 a year\n\n\nDonโt meet every single requirement? At Clarify we are dedicated to building a diverse, inclusive and authentic workplace, so if youโre excited about this role but your past experience doesnโt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!\n \nWe believe that a happy, diverse, and impact-driven team is critical to our mission of transforming healthcare. Having a diverse team allows us to bring more ideas to the table when working on lighting the path to higher-value care. We embrace employees and applicants of all backgrounds, including those of traditionally underrepresented groups. With this in mind, we do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, the basis of disability, homelessness, reproductive health decisions or any other federal, state or local protected class. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting and Excel jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote- US
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Cority is hiring a Remote Bilingual Technical Consultant
\nCority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works. \n \nFor over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most comprehensive, human-centered, and secure SaaS platform to help workers and businesses thrive in 100 countries around the world. \n \nThe company enjoys the industryโs highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com.\n\n\n\n\n\n\n\n\n\nPRIMARY RESPONSIBILITIES\n* Act as the primary technical liaison between Cority Client Service Consultants and clients during a project. This includes but is not limited to project meetings where technical discussions regarding database conversion (data mapping development and support to programming for SQL Script writing), review of client legacy systems for integration to Cority via proprietary web service tools, advanced security configuration, defining workflow logic through business rule and advanced report development.\n* Liaise with product/programming and consulting team to expedite resolution of high priority issues identified during the implementation ensuring client satisfaction and delivery of resolved technical issues or new enhancements required for a clientโs Go Live. Gather technical information to provide context around technical troubleshooting that may be required during an implementation. Track and maintain bugs/findings during the implementation using JIRA.\n* Assist in client business process review sessions (on-site or remote), provide support for any in-scope technical requirements, and assist in development of any project documentation\n* Provide Technical Subject Matter Expertise for implementing the Cority application to meet client requirements regarding application authentication (SSO, LDAP, LDAPS, MFA), Data Clean-up tasks for historical data (Web Service tools or SQL Scripts), integrations between client and Cority systems (Web Service Tools (using SOAP / REST APIโs), SQL Scripts with FTP / SFTP), understanding of HL7 file format and MIRTH Connect middle wear and any other in-scope technical tasks required for a successful implementation. Establish, in conjunction with the lead Client Service -=Consultant and the client, a plan for management of the project implementation including intervention where timeline milestones are being delayed or missed.\n* Define and document technical requirements in the form of Change Requests (Change Control Documentation) when applicable. Provide experience to clients and support development of test cases and validate changes in software through design reviews to confirm software changes meet client expectations and requirements. Where necessary validate the specifications with the programming and product team.\n* Conduct System Administrator and advanced Business Intelligence Reporting training sessions for client system administrators and other technical leads.\n* Provide application enhancement suggestions to Product Management for the core product by means of in-depth business / technical needs analysis from the client and assessing viability of use for other Cority clients.\n\n\n\nEDUCATION:\n* A graduate of a university program in occupational health & safety, industrial hygiene, business administration or computer science or a related program with equivalent work experience. Industry experience in the field of Sustainability or EHSQ is highly recommended. Experience with the Cority software is desired.\n\n\n\nEXPERIENCE:\n* Working Knowledge of technical tools such as Relational Database Management Tools (SQL or Oracle), Web Service Utilities (using SOAP or REST APIโs), SSO Platforms (ADFS, Shibboleth, Ping Federate, etc).\n* Working knowledge with Java Script, PowerShell, Visual Basic for Applications (VBA).\n* Experience with MIRTH or other middleware tools for converting CSV to HL7 is a strong asset.\n* Must have strong Organizational and Time Management skills.\n* Must be able to understand and communicate the role of technology in the delivery Of a SaaS based solutions.\n* Must have a knowledge of system development life cycles (SDLC)\n* Must have the ability to work independently as well as with a team.\n* Must have excellent interpersonal and communications skills.\n* An ability to mentor team members and resolve conflicts considered a strong asset.\n* Ability to speak French is required.\n* May be required to Travel.\n\n\n\n\n\nCority is committed to a diverse and inclusive work environment. Cority is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to [email protected]. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Consulting and Java jobs that are similar:\n\n
$57,500 — $95,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nCanada
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Demandbase is hiring a Remote Customer Learning Consultant
\nIntroduction to Demandbase: \n\nDemandbase is the Smarter GTMโข company for B2B brands. We help B2B companies hit their revenue goals using fewer resources. How? By aligning their sales and marketing teams around a combination of their data, our data, and artificial intelligence โ what we call Account Intelligence โ so they can identify, engage, and focus their time and money on the accounts most likely to buy. \n\nAs a company, weโre as committed to growing careers as we are to building world-class technology. We invest heavily in people, our culture, and the community around us. We have offices in the San Francisco Bay Area, Seattle, and India, as well as a team in the UK, and allow employees to work remotely. We have also been continuously recognized as one of the best places to work in the San Francisco Bay Area including, โBest Workplaces for Millennialsโ and โBest Workplaces for Parentsโ!\n\nWe're committed to attracting, developing, retaining, and promoting a diverse workforce. By ensuring that every Demandbase employee is able to bring a diversity of talents to work, we're increasingly capable of living out our mission to transform how B2B goes to market. We encourage people from historically underrepresented backgrounds and all walks of life to apply. Come grow with us at Demandbase!\n\nAbout the Role:\n\nThe Demandbase Customer Learning Consultant plays a meaningful role in scoping, building, and delivering relevant and compelling learning experiences for customers across a broad range of users, teams, and geographies; aligned to customers' specific needs; and through a variety of learning modalities (virtual instructor led training, train-the-trainer, video, etc.)\n\nOur renewal process depends on users not only using the platform, but understanding why the platform adds value for them. A training session and ongoing reinforcement among the user community translates value to the user so when the decision maker for the account polls the users when it comes time for the renewal, they respond positively. \n\nWe're not just focused on features or software training. We're focused on connecting our software's capabilities with human performance, leading to business outcomes. We do this by using proven learning techniques that drive behavior change and retention.\n\nTo excel in this role, you should be a captivating facilitator, strong consultant, and partner to customers. You are able to infuse adult learning theory into thoughtful and extraordinary customer experiences. You will accelerate our customers' adoption of Insights by ensuring they can take advantage of the features and benefits best suited for their unique needs.\n\nThe base compensation range for this role is: $90,000 - $125,000\n\nWhat youโll be doing:\n\n\n* Synthesizing customers' business goals into clear, comprehensive learning plans, training sessions, and deliverables\n\n* Leading recurring Public Training sessions that all Demandbase customers can attend\n\n* Designing and delivering tailored curriculum that employs effective instructional strategies for a variety of audiences in customer organizations\n\n* Completing all pre-and post training activities including updating Salesforce, sending post training emails with helpful resources, and sending recordings to customers.\n\n* Crafting bespoke learning materials, including instructor lead courses, facilitator guides, learning experiences on the platform, light video content\n\n* Partnering internally to innovate on how Demandbase can further drive customers' adoption and maturity of our solutions\n\n* Continuously improving our learning programs and develop new offerings\n\n\n\n\nWhat weโre looking for:\n\n\n* 2+ years of experience designing and delivering learning for corporate audiences\n\n* Exceptional communication skills and the ability to build relationships with both customers and internal partners\n\n* Captivating facilitator with the ability to make learning software solutions fun!\n\n* Strategic and creative thinker focused on customer success\n\n\n\n\nPreferred Qualifications:\n\n\n* 2+ years in a SaaS environment\n\n* 2+ years in a B2B customer-facing role\n\n* Operational experience building out functions and programs\n\n* Creative ideas to inspire customer loyalty and adoption\n\n* Poise under pressure when managing difficult situations\n\n\n\n\nBenefits:\n\nOur benefits include options for up to 100% paid Medical and Vision premiums for employees, flexible PTO policy, no internal meeting Fridays, Modern Health mental wellness platform, and 11 paid holidays and 2 additional weeks where all Demandbase employees take off (the week of July 4th and the week of Thanksgiving). Plus 401(k), short-term/long-term disability, life insurance, and all those good things.\n\nOur Commitment to Diversity, Equity, and Inclusion at Demandbase\n\nAt Demandbase, we believe in creating a workplace culture that values and celebrates diversity in all its forms. We recognize that everyone brings unique experiences, perspectives, and identities to the table, and we are committed to building a community where everyone feels valued, respected, and supported. Discrimination of any kind is not tolerated, and we strive to ensure that every individual has an equal opportunity to succeed and grow, regardless of their gender identity, sexual orientation, disability, race, ethnicity, background, marital status, genetic information, education level, veteran status, national origin, or any other protected status. We do not automatically disqualify applicants with criminal records and will consider each applicant on a case-by-case basis.\n\nWe recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!\n\nWe acknowledge that true diversity and inclusion require ongoing effort, and we are committed to doing the work required to make our workplace a safe and equitable space for all. Join us in building a community where we can learn from each other, celebrate our differences, and work together. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Video, Education, Marketing, Excel and Sales jobs that are similar:\n\n
$45,000 — $75,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for Esper and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 2 months ago
\nEsper was founded in 2018 with the mission to empower dynamic and responsive policymaking in government. Esperโs goal is to align existing data, stakeholders and public policy goals to streamline the policymaking process at all levels of Government. We imagine a world where policymaking is driven by data and insights from all stakeholders and we are transforming traditional bureaucracy into a dynamic and flexible system that encourages innovation and collaboration. \n\n\nEsper is looking for an experienced Implementation Consultant to help drive this mission forward.\n\n\nJob Description:\nEsperโs customer base is growing and as an Implementation Consultant you will be on the front line of shaping customer experience. Youโll work closely with our Customers, Engineering, Sales, Product, and leadership to ensure positive customer outcomes during and after implementation. Your main contribution is playing a hands-on role in guiding our customer through the implementation process. Important to the role will be strong organizational skills, the ability to quickly learn the customer domain, and a strong intuition for technology and product. As a fast-moving startup, we place a premium on resourcefulness, speed, execution, and continuous feedback.\n\n\nAs a bonus, weโd love it if you have a strong interest in policy making and Government! We believe policy shapes our daily lives more than most realize, and central to the role is helping us build software for transforming how policy is created through better data and transparency.\n\n\nWhat you'll do:\n- Become an โEspertโ by developing a deep understanding of our product and customers\n- Execute standard implementations for customersโ complete project lifecycles, including the overall scope, schedule, and training of Esper\n- Gather and document customer requirements, configure Esper to meet customer needs, guide customers through testing, and train customers for launch \n- Facilitate effective client meetings with customers onsite and remote, to understand key questions, workflows, and pain points\n- Proactively create and update project collateral (user guides, knowledge base, etc.)\n- Assist in identifying and quantifying project risks\n- Establish yourself as a trusted adviser to clients driving customer adoption and retention through strong relationship development and customer service\n- Seek opportunities to increase customer satisfaction and strengthen client relationships\n- Contribute to internal, cross-functional teams to ensure customer observations and learnings are central to product and business direction\n\n\nWhat we're looking for:\n- 3+ years of experience in SaaS/Software Implementation, Project Management, or Customer Success functions, with at least 2 of these working with both technical and non-technical business partners \n- Experience in customer-facing roles\n- Direct experience playing a key role in the implementation of SaaS or Software solutions, with a track record of managing at least some aspect of software implementation projects\n- A strong customer success mindset with a bias for action and focus on customer outcomes\n- Strong written and verbal communication skills\n- Team player with a โwhatever it takesโ mentality\n- Strong general computer skills (e.g. Office/Excel, GSuite, Jira, etc.)\n- Ability to travel domestically (up to 50%) depending on business need\n\n\nBonus experience:\n- Govtech experience\n\n\nPerks and Benefits:\n- Base salary of $80,000 - $115,000 per year\n- Being a part of an innovative and collaborative team that will both support and challenge you\n- Significant opportunity for growth and ownership\n- Ability to shape Esper for the long-term\n- Paid holidays & unlimited PTO\n- Medical, dental, and vision insurance\n- Generous parental & sick leave\n- 401(k) retirement plan with employer match\n- Short/Long term disability & life insurance\n- Flexible spending account (FSA)\n- Work anniversary equity grants\n- Quarterly bonuses\n- Monthly stipend to offset remote work expenses\n- Office equipment allowance\n- Paid Time Off to participate in volunteer/community events\n\n\n\n\n\n\n$80,000 - $115,000 a year\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n
$50,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.