People.ai is hiring a
Remote Strategic Customer Success Manager West
\nPeople.ai is an AI-powered foundational data platform that helps customers unlock go-to-market success & growth by providing teams with solutions built specifically for their needs. Providing enhanced pipeline visibility, more actionable insights, and a single source of truth for all sales activities. People.aiโs unique dataset, consisting of trillions of sales activities, millions of deals, 160 million business contacts, and 69 approved patents related to AI-based business insights, sets the company apart. Companies such as Verizon, IBM Red Hat, Snowflake, Zoom, and Palo Alto Networks rely on their enterprise-ready, patented AI technology. \n\n\nAt People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving change and growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own. \n\n\nAs a Strategic Customer Success Manager (CSM) you will work with our customers to ensure they significantly improve their business using our software. You are a dynamic, thoughtful professional who builds strong relationships with ease and is looking for a career-defining new challenge. If that describes you and you meet the requirements outlined below, we'd love to hear from you!\n\n\n\nResponsibilities\n* Build and maintain customer relationships, emphasizing defining business outcomes and gaining senior-level/executive buy-in.\n* Champion customer relationships across the GTM (Go-to-Market) organization.\n* Collaborate with the Account Team to identify, scope, and plan initiatives for AI and Data-driven sales productivity.\n* Work with customers, including upper-level executive stakeholders, to understand GTM goals and priorities.\n* Position People.ai to support customer goals through insights, metrics, and value stories.\n* Develop a deep understanding of customer GTM goals and priorities.\n* Drive insights and metrics to support customer priorities and business outcomes.\n* Build and deliver compelling value stories aligning with customer goals.\n* Extract insights and trends from customer data for quantitative and qualitative ROI discussions.\n* Build competency in People.aiโs data pipeline and AI capabilities for effective customer enablement.\n* Act as a trusted advisor to key stakeholders and executives for GTM strategies using People.ai products.\n* Conduct customer-facing business reviews and manage stakeholder expectations for continued success.\n* Serve as the point person for project management, customer support escalation, and strategic GTM technology advisory.\n\n\n\nRequirements\n* 10+ years of customer success experience at a software company (preferably SaaS), agency or management consultancy (e.g. Deloitte, Accenture, KPMG).\n* Significant experience working with Fortune 500 companies navigating organizations with multiple stakeholders in multiple departments.\n* Strong technical aptitude, communication skills, a curious mindset, and attention to detail. \n* Excellent interpersonal skills. Ability to build relationships and become a trusted advisor\n* Experience in Sales or Marketing operations is preferred\n* Experience with Sales and Marketing tech stack is preferred\n* Comfortable working in a high-velocity and sometimes ambiguous environment (yes, we're a startup!).\n* Prefer candidates based in California.\n* Expect to travel 15% of the time for business reviews, kick-offs, and key success milestones.\n\n\n\n\n$150,000 - $200,000 a year\n\n\nHeadquartered in San Francisco, CA, People.ai is backed by Y Combinator and Silicon Valleyโs top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. People.ai has received recognition in the Gartner Market Guide for Revenue Intelligence Platforms, Inc. 5000 fastest-growing companies list, The Deloitte Technology Fast 500 list, the Y Combinator Top Companies List, and the Forbes AI 50 list in 2022.\n\n\n--\n\n\nA reasonable estimate of on-target earnings (OTE) is $150,000 to $200,000. Additionally, regular employees may be eligible for commissions or bonus programs (target included in OTE), equity, and benefits. The range is subject to change. People.ai takes into wide range of factors when determining an individualโs pay. These factors can include, skill set, training and experience, licensure and certifications, and location and metropolitan area. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Marketing and Sales jobs that are similar:\n\n
$70,000 — $125,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nRemote