\nTo support the continued growth of our clinical development capabilities, MindMed is seeking an experienced Data Manager or Senior Data Manager to oversee outsourced studies and be responsible and accountable for managing all Data Management deliverables at a consistently high standard concerning cost, quality, and timelines for all assigned indications within one or more Global Clinical Program(s)/Project(s).\n\nAdditionally, the position would involve managing Real-World Data management assets, including anonymized Electronic Health Records, Medical Claims, patient registries, national surveys, and other emerging data types, enabling company scientists to maximize the use of data for a wide range of applications. They will also manage and catalog Clinical data assets, including historical and ongoing clinical trial data.\n\nResponsibilities:\n\n\n* Serve as DM lead managing assigned study project(s) ensuring overall deliverables/timelines and vendor responsibilities are met and providing oversight of CROs, and other vendors\n\n\n\n\n\n* Represent Data Management on cross-functional study teams\n\n* Oversee multiple concurrent studies while participating in special projects or process improvement initiatives\n\n* Translate clinical protocols into electronic case report forms and develop in conjunction with CRO DM the associated data validation specifications (e.g., edit checks, custom functions and reports)\n\n* Work with multiple external data vendors and facilitate importation of multiple data types into MindMed’s database\n\n\n\n\n\n* Facilitate UAT for database builds and migrations to manage any impacts from mid-study updates to the EDC database and other data collection systems\n\n* Perform data reviews for quality issues, identify general data trends and facilitate data review meetings with relevant cross-functional team members\n\n* Develop technical specifications for data management programming and communicate needs to data management and other technology partners.\n\n* Perform ongoing review of study documentation in the trial master file (TMF) to always ensure audit readiness.\n\n* Participate in Protocol Deviation review meetings and other data cleaning activities.\n\n\n\n\nRequirements:\n\n\n* Bachelor's degree or equivalent\n\n* 3+ years of direct experience in clinical data management within the biotech or pharmaceutical industry\n\n* Proficient in multiple EDC platforms (InForm, RAVE, Oracle Clinical, or similar) and IRT, with strong understanding of database design, database concepts and related processes (database builds, updates, locks, etc.)\n\n* Knowledge of ePRO/eCOA instruments and their use in clinical studies.\n\n* Working knowledge of CDSIC Standards\n\n* Knowledge of international guidelines (ICH-GCP) for the conduct of clinical research projects\n\n* Knowledge of compliance, privacy, and safety pertinent to real-world data analytics\n\n* Ability to multi-task, work independently, and act with appropriate accountability\n\n* Readily adapt to new environment, technologies, and processes\n\n* Strong teamwork and collaboration skills\n\n* Excellent written and verbal communication skills\n\n\n\n\nDesired Skills:\n\n\n* Experience in data management or analysis using biomedical/patient health data/real world data/clinical data/novel data streams\n\n* Experience with Data hub platform and interfaces\n\n* Experience in manipulating large amounts of data\n\n* Experience working with privateb and sensitive personal information\n\n* Medidata accreditation\n\n* Experience with data visualization tools (eg, TIBCO Spotfire, elluminate, Power Bl, Tableau, SAS JMP etc.)\n\n* Computer programming skills in Python/Pyspark, R, SQL\n\n* Experience with cloud and high-performance computing environments (AWS, GCP)\n\n\n\n\nWorking Conditions and Travel:\n\n\n* This is a 100% remote position with ~10% travel requirement based on business needs\n\n\n\n\nThe starting base pay range for this position is $114,000.00 - $148,520.00. Compensation will be determined based on several factors including, but not limited to, skill set, years of experience, and the employee’s geographic location.\n\nEmployees in this role may be entitled to additional compensation, including bonus and equity. Benefits information is listed on our Jobs Page. The Company provides competitive benefits to employees including:\n\n\n* 100% paid health benefits including Medical, Dental and Vision for you and your dependents\n\n* 401(k) program with company match and immediate vesting\n\n* Flexible time off\n\n* Generous parental leave and some fun fringe perks!\n\n\n\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Travel, Cloud and Senior jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDurham, North Carolina, United States

\n*** English Version Below ***\n\n\nLes voyages vont bien au-delà de leur destination ; ils sont tissés de chaque souvenir que l'on crée en chemin. Notre engagement consiste à redéfinir l'avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, sociétés de croisières, réseaux ferroviaires pour voyageurs et services financiers, dans le but de créer de nouvelles sources de revenus significatives grâce à des expériences client exceptionnelles. Fondés sur nos valeurs fondamentales d'ambition, d'innovation et de collaboration, nous sommes constamment poussés à repousser les limites, à surpasser les attentes et à exploiter le meilleur de chacun. Nous favorisons une culture qui repose sur la conviction que notre force réside dans notre unité, travaillant ensemble pour bâtir un avenir extraordinaire dans l'univers du voyage. Joignez-vous à nous pour transformer les voyages quotidiens en expériences véritablement extraordinaires.\n\n\nÀ PROPOS DU POSTE:\nNous recherchons un Administrateur expérimenté de Sales et Service Cloud pour rejoindre notre équipe. En tant qu'expert Salesforce, vous jouerez un rôle crucial dans la configuration, la personnalisation et le soutien continu de nos applications Sales et Service Cloud.\n\n\nCE QUE VOUS FEREZ :\nSous la responsabilité du responsable des applications opérationnelles, vous serez responsable de ce qui suit :\n\n\n• L'administration quotidienne de l'application - gestion des accès, maintenance et mises à jour avec les parties prenantes, utilisateurs internes et externes.\n• Travailler avec les parties prenantes pour personnaliser les applications Sales et Service Cloud en fonction des besoins commerciaux.\n• Vous créerez, gérerez et distribuerez des rapports et des tableaux de bord dans Salesforce ainsi que des applications de reporting externes.\n• Vous gérerez les applications intégrées, en veillant à ce que le flux de données soit conforme et précis, et que les utilisateurs soient formés de manière appropriée sur les nouvelles applications intégrées.\n• Mener la transition des flux de travail traditionnels et du Process Builder vers Salesforce Flows, en garantissant une approche rationalisée et évolutive de l'automatisation des processus métier.\n• Fournir un support Salesforce aux utilisateurs internes, y compris la formation, la documentation et le débogage des problèmes.\n• Rester à jour avec les versions Salesforce et les nouvelles fonctionnalités, en faisant des recommandations pour leur adoption et leur mise en œuvre au sein de l'organisation.\n\n\nVOUS ÊTES UNE PERSONNE AVEC:\n• Diplôme en informatique, technologie de l'information ou domaines connexes.\n• Expérience prouvée de 2 ans ou plus en tant qu'administrateur Salesforce, spécifiquement avec Sales et Service Cloud - de préférence avec des certifications.\n• Compréhension de la structure des données, de la manipulation des données et des formules Excel avancées.\n• Fort penchant pour l'apprentissage de nouveaux outils et technologies.\n• Attention aux détails et précision, et solides compétences en résolution de problèmes.\n• Expérience dans la priorisation et la gestion de plusieurs projets.\n• Capacité à créer et à personnaliser des rapports et des tableaux de bord dans Salesforce pour visualiser les données et fournir des informations aux parties prenantes.\n\n\n\n\nCE QUE VOUS AIMEREZ CHEZ NOUS:\n🏦 REER de contrepartie\n🏥 Plans de santé complets\n📅 Programme de congés payés flexible\n✈️ Allocation d’expérience de voyage\n🧘 Crédit annuel pour bien-être\n🥗 Événements d'équipe et déjeuners mensuels\n💻 Allocation pour des fournitures de bureau / transport\n🌅 Programme de travail à distance\n🍼 Programme de prime de congé parental\n🌍 Passeport pour l'aventure\n\n\nNOTRE PROCESSUS:\nPlusgrade est un employeur offrant des chances égales et s'engage à fournir un processus de recrutement accessible. Nous accueillons les candidatures de toutes les personnes qualifiées et nous sommes engagés à offrir des opportunités d'emploi égales, quel que soit l'identité ou l'expression de genre, la race, l'origine ethnique, la croyance, le lieu d'origine, l'âge, le sexe, l'état civil, le handicap physique ou mental, l'orientation sexuelle et toute autre catégorie protégée par la loi. Sur demande, nous fournirons un hébergement pour les candidats handicapés.\n\n\nNous croyons en la diversité et l'inclusivité, c'est pourquoi notre processus d'entrevue est conçu pour offrir une expérience de candidat positive et garantir que chaque candidat est évalué de manière égale. Toutes les candidatures seront examinées par notre équipe de talents et le ou les candidats retenus passeront par le processus de recrutement suivant:\n\n\n• Entrevue téléphonique avec le recruteur\n• Entrevue avec le responsable de l'embauche\n• Test pratique à domicile ou exercice de codage à distance (le cas échéant)\n• Entrevue en équipe\n\n\nTous les candidats recevront des commentaires, qu'ils réussissent ou non toutes les étapes de notre processus d'entrevue. Toutes vos informations seront confidentielles.\n\n\n\n\n\n\n\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nWe are looking for an experienced Sales and Service Cloud Administrator to join our team. As the Salesforce expert, you will play a crucial role in configuring, customizing, and providing ongoing support for our Sales and Service Cloud applications.\n\n\nWHAT YOU WILL BE DOING:\n\n\nReporting to the Manager, Operations Applications, you will be responsible for the following:\n\n\n• The day-to-day administration of the application - managing access, maintenance and updates with stakeholders, internal and external users. \n• Working with stakeholders to customize Sales and Service Cloud applications based on business requirements.\n• You will create, manage and distribute reports and dashboards within Salesforce as well as external reporting applications\n• You will manage the integrated applications, ensuring the flow of data is compliant and accurate, and that users are appropriately trained on newly integrated applications.\n• Lead the transition from traditional workflows and Process Builder to Salesforce Flows, ensuring a streamlined and scalable approach to business process automation.\n• Provide Salesforce support for internal users, including training, documentation, and issue debugging.\n• Stay up-to-date with Salesforce releases and new features, making recommendations for adoption and implementation within the organization.\n\n\n\n\nYOU ARE SOMEONE WITH:\n• Degree in computer science, information technology, or related fields.\n• Proven 2+ years experience as a Salesforce Administrator, specifically with Sales and Service Cloud - preferably with certifications\n• Understanding of data structure, data manipulation and advanced excel formulas\n• Strong acumen for learning new tools and technologies\n• Attention to detail and accuracy and Strong problem-solving skills.\n• Experience in prioritizing and managing multiple projects.\n• A loader or Salesforce Import Wizard for efficient data management.\n• Ability to create and customize reports and dashboards within Salesforce to visualize data and provide insights to stakeholders.\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off\n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud, Sales and Non Tech jobs that are similar:\n\n $45,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMontreal, Quebec

\n*** English Version Below ***\n\n\nLes voyages vont bien au-delà de leur destination ; ils sont tissés de chaque souvenir que l'on crée en chemin. Notre engagement consiste à redéfinir l'avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, sociétés de croisières, réseaux ferroviaires pour voyageurs et services financiers, dans le but de créer de nouvelles sources de revenus significatives grâce à des expériences client exceptionnelles. Fondés sur nos valeurs fondamentales d'ambition, d'innovation et de collaboration, nous sommes constamment poussés à repousser les limites, à surpasser les attentes et à exploiter le meilleur de chacun. Nous favorisons une culture qui repose sur la conviction que notre force réside dans notre unité, travaillant ensemble pour bâtir un avenir extraordinaire dans l'univers du voyage. Joignez-vous à nous pour transformer les voyages quotidiens en expériences véritablement extraordinaires.\n\n\nÀ PROPOS DU POSTE:\nNous recherchons un Développeur DevOps pour rejoindre notre équipe DevOps pour un poste permanent.\n\n\nNous sommes une organisation leader de l'industrie, remodelant continuellement la manière dont les consommateurs interagissent avec leurs programmes de fidélisation. Nous travaillons avec les plus grandes compagnies aériennes, hôtelières, financières et de vente au détail du monde, pour relever des défis complexes et proposer des solutions de commerce électronique innovantes. Si vous souhaitez en faire partie, nous serions ravis de vous entendre.\n\n\nNous développons notre infrastructure de prochaine génération ici à Plusgrade et tirons parti de l'automatisation pour maintenir et améliorer nos plateformes et processus actuels. Nous recherchons une personne intelligente et enthousiaste, passionnée par les opérations, pour aider à porter notre infrastructure au niveau supérieur. Si vous aimez travailler dans un environnement ouvert et hautement collaboratif pour créer des logiciels géniaux, alors Points est l'endroit idéal pour vous.\n\n\nCE QUE VOUS FEREZ :\nSous la responsabilité d’un développeur principal, DevOps, vous serez responsable de :\n\n\n• Faire partie de l'équipe pour concevoir, construire et migrer notre infrastructure de prochaine génération basée sur Kubernetes (sur site) vers le Cloud\n• Migrer les microservices internes et les services de données vers cette nouvelle infrastructure\n• Construire et soutenir des pipelines CI/CD (nous utilisons GitLab) pour répondre aux exigences de sécurité et de conformité logicielle et améliorer l'observabilité du système grâce à la surveillance et à l'alerte\n• Gérer et construire nos outils en Python, GoLang et NodeJs\n• Évaluer et améliorer constamment notre infrastructure actuelle\n• Soutenir et travailler aux côtés des équipes de développement et des opérations\n• Promouvoir DevOps au sein de l'organisation - cela inclut les personnes, les processus et la technologie.\n\n\nVOUS ÊTES UNE PERSONNE AVEC :\n• Solide compétence en Docker et Kubernetes\n• Expérience avec l'IaC, la gestion de la configuration/automatisation (Pulumi, Terraform, Ansible ou Puppet) dans le Cloud (AWS, Azure ou GCP)\n• Capable de diagnostiquer et résoudre les problèmes dans le système d'exploitation Linux\n• À l'aise avec la programmation en Python, Go ou JavaScript\n• Concepts de réseau : pare-feu, NAT, sous-réseaux, ports, VPC, VPN\n• Mentalité axée sur la sécurité : mettre en œuvre les meilleures pratiques de l'industrie pour le durcissement du système, la gestion de la configuration et les solutions d'automatisation pour le développement, les tests et le déploiement dans les environnements de production\n• À l'aise avec Git ou d'autres systèmes de gestion de code source\n• Familier avec le CI/CD (GitLab serait un plus)\n• Bonne compréhension de la culture et des méthodologies DevOps\n• Solides compétences en communication et en résolution de problèmes\n\n\nNOTRE STACK TECHNIQUE :\n• Containers/Orchestration : Kubernetes (Rancher, EKS), Docker\n• Cloud : AWS\n• Infrastructure As Code : Pulumi, Terraform\n• Déploiements : Helm\n• CI/CD : GitLab\n• Surveillance : Prometheus, Grafana, Splunk, Zabbix, JIRA, Slack\n• Langages : Python, NodeJs, GoLang\n• Gestion de la configuration : Ansible\n• OS : CentOS (production), Ubuntu (poste de travail local), Mac (poste de travail local)\n\n\nCE QUE VOUS AIMEREZ CHEZ NOUS:\n🏦 REER de contrepartie\n🏥 Plans de santé complets\n📅 Programme de congés payés flexible\n✈️ Allocation d’expérience de voyage\n🧘 Crédit annuel pour bien-être\n🥗 Événements d'équipe et déjeuners mensuels\n💻 Allocation pour des fournitures de bureau / transport\n🌅 Programme de travail à distance\n🍼 Programme de prime de congé parental\n🌍 Passeport pour l'aventure\n\n\nNOTRE PROCESSUS:\nPlusgrade est un employeur offrant des chances égales et s'engage à fournir un processus de recrutement accessible. Nous accueillons les candidatures de toutes les personnes qualifiées et nous sommes engagés à offrir des opportunités d'emploi égales, quel que soit l'identité ou l'expression de genre, la race, l'origine ethnique, la croyance, le lieu d'origine, l'âge, le sexe, l'état civil, le handicap physique ou mental, l'orientation sexuelle et toute autre catégorie protégée par la loi. Sur demande, nous fournirons un hébergement pour les candidats handicapés.\n\n\nNous croyons en la diversité et l'inclusivité, c'est pourquoi notre processus d'entrevue est conçu pour offrir une expérience de candidat positive et garantir que chaque candidat est évalué de manière égale. Toutes les candidatures seront examinées par notre équipe de talents et le ou les candidats retenus passeront par le processus de recrutement suivant:\n\n\n• Entrevue téléphonique avec le recruteur\n• Entrevue avec le responsable de l'embauche\n• Test pratique à domicile ou exercice de codage à distance (le cas échéant)\n• Entrevue en équipe\n\n\nTous les candidats recevront des commentaires, qu'ils réussissent ou non toutes les étapes de notre processus d'entrevue. Toutes vos informations seront confidentielles.\n\n\n\n\n\n\n\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nWe are looking for a DevOps engineer to join our DevOps team for a permanent position.\n \nWe’re an industry-leading organization continuously reshaping how consumers interact with their loyalty programs. We work with the world’s largest airline, hotel, financial, and retail rewards programs, to tackle complex challenges and come up with innovative e-commerce solutions. If you’d like to be a part of it, we’d love to hear from you.\n\n\nWe’re building out our next-generation infrastructure here at Plusgrade and leveraging automation to maintain and improve our current platforms and processes. We’re looking for a smart and enthusiastic person with a passion for operations to help take our infrastructure to the next level. If you love working in an open, highly collaborative environment making awesome software, then Points is the place for you.\n\n\nWHAT YOU WILL BE DOING:\nReporting to the Principal Engineer, DevOps you will be responsible for:\n\n\n• Be part of the team to architect, build & migrate our next-generation infrastructure based on Kubernetes (on-prem) to the Cloud\n• Migrate internal microservices and data services to this new infrastructure\n• Build and support CI/CD pipelines (we use GitLab) to meet security & software compliance and improve observability of the system through monitoring and alerting\n• Manage & build our tooling in Python, GoLang and NodeJs\n• Constantly evaluate & improve our current infrastructure\n• Support and work alongside Engineering teams and Operations\n• Advocate for DevOps within the organization - this includes people, process and technology.\n\n\nYOU ARE SOMEONE WITH:\n• Strong proficiency in Docker and Kubernetes\n• Experience with IaC, automation/configuration management (Pulumi, Terraform, Ansible or Puppet) in the Cloud (AWS, Azure or GCP) \n• Able to diagnose and troubleshoot issues within the Linux operating system\n• Comfortable coding in one of: Python, Go or JavaScript\n• Networking concepts: firewalls, NAT, subnetting, ports, VPC, VPNs\n• Security-first mindset: implement industry best practices for system hardening, configuration management, and automation solutions for development, testing and deployment to production environments \n• Comfortable with Git or other source code management systems\n• Familiar with the CI/CD (Gitlab nice to have)\n• Good understanding of DevOps culture and methodologies\n• Strong communication and problem-solving skills\n\n\nOUR TECH STACK: \n• Containers/Orchestration: Kubernetes (Rancher, EKS), Docker \n• Cloud: AWS\n• Infrastructure As Code: Pulumi, Terraform\n• Deployments: Helm\n• CI/CD: GitLab\n• Monitoring: Prometheus, Grafana, Splunk, Zabbix, JIRA, Slack\n• Languages: Python, NodeJs,  GoLang\n• Configuration Management: Ansible\n• OS: CentOS (production), Ubuntu (local workstation), Mac (local workstation) \n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off\n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Docker, Testing, DevOps, Cloud, Git, Golang, Engineer and Linux jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMontreal, Quebec

\nAbout us\n\nFounded in 2015 with the mission to protect the open economy, OpenZeppelin is the world leader in securing blockchain applications and smart contracts. \n\nIts bedrock open source Contract Libraries are a public good and industry standard for smart contract development. \n\nOpenZeppelin’s professional expertise, unified with the Defender developer security platform, integrates through clients’ development lifecycles, so teams can plan, code, audit, deploy and operate projects faster and more safely.\nAbout this role\n\nAs a Solution Architect, you will play a crucial part in understanding and addressing the complex security needs of our clients, utilizing OpenZeppelin's product and service offerings. Your responsibilities will include developing a thorough understanding of our offerings, conducting product demonstrations, and engaging in pre-sales technical discussions with clients. As a technical account manager for key clients, you will ensure their needs are comprehensively met and their expectations exceeded.\n\nWorking as a technical member of the Sales team, your collaboration with our Product,  Development and Security Services teams is vital to this role, as you will contribute to identifying product enhancements and pairing service offerings with product features to better address client needs. You will be responsible for thoroughly documenting client solutions, transitioning clients from sales to post-sale services, and supporting marketing activities such as writing blogs, participating in webinars, and speaking at industry events. Additionally, you will develop Proofs of Concept to showcase the potential of our offerings and handle technical support requests, guiding clients in using our latest features and deploying secure smart contract systems. \n\nAs a passionate blockchain fan and user advocate, you will connect the dots between the technical solution to business value for the user.\nWhat you’ll be doing \n\n\nQuickly understand a client’s complex ecosystems and security needs to determine how best OpenZeppelin solutions can benefit them\n\nDevelop deep functional product expertise of OpenZeppelin offerings\n\nRun product demos with technical customers in pre-sales meetings and answer their questions on the product capabilities\n\nServe as the technical account manager for some of our most important clients, understanding their needs and making sure their expectations are met\n\nWork with the Product Development team to identify and prioritize product and integration enhancements based on client requests and identified technical obstacles\n\nWork with the Security Services team to identify critical services needs and pair service offerings with relevant product features to improve efficiency\n\nThoroughly document proposed client solutions, to help transition your work from the sales cycle to post-sale implementation and servicing\n\nSupport Marketing team with evangelism activities (writing blogs, participating in demo-driven webinars, speaking at industry events, etc.)\n\nDevelop Proofs of Concept (PoCs) to demonstrate the possibilities of OpenZeppelin offerings\n\nHandle technical support requests from priority clients and assist them in utilizing new features and deploying their smart contract systems securely\n\n\n\n\nYou Have\n\n\nA bachelor's and/or master’s degree in computer science, IT, software engineering, or computer science. Equivalent industry experience may also be considered on a case-by-case basis\n\nAt least 2 years experience in a solution architecture or technical sales engineering position\n\nProgramming experience in TypeScript/JavaScript and Solidity\n\nWorking experience with, and/or strong knowledge of, Ethereum smart contracts and the blockchain ecosystem\n\nUnderstanding of the security landscape and common vulnerabilities in smart contract systems\n\nWorking knowledge of infrastructure and security architecture practices and concerns\n\nExperience building and delivering Proofs of Concept (PoCs) and responding to functional and technical elements of proposals independently and effectively.\n\nSolid organizational, project management and teamwork skills validated by experience leading a technical team\n\nExcellent communication skills and the ability to explain technical information in simple terms\n\nPre-Sales technology solutions experience, working with startups is a plus\n\nPrior experience working remotely: strong personal organizational skills, a love for self-time management, and ability to work collaboratively with a team\n\n\n\n\nNice to Have\n\n\nExperience deploying production Solidity smart contracts involving ERC20 and ERC721 token standards\n\nExperience creating and presenting technical talks in both online webinars and in-person conferences\n\nExperience working with Hubspot or similar CRMs\n\nHands-on experience developing serverless functions in JavaScript/TypeScript\n\nExperience developing CI/CD deployment pipelines using GitHub Actions\n\nExperience working with Rust\n\nAWS Cloud certification (Solutions Architect Associate or higher)\n\n\n\nLocation: \n\nThis is a 100% remote position with no travel required but we are only hiring in the following time zone range:\n\n\n UTC -8 to UTC +3\n\n\n\nLogistics:\n\nOur interview process takes place on Zoom and tends to consist of the following stages:\n\n\nRecruiter Call (30-45 minutes)\n\n* Hiring Manager Interview (30 minutes)\n\n* Team Member Interview (30 minutes)\n\n* Leadership Interview (30 minutes)\n\nPaid work test (up to 10 days to complete the assignment)\n\nReference and background checks\n\n\n\n\nBenefits\n\n\nUnlimited holidays 🏝\n\nFully remote: your way of working 🌎\n\nPaid parental leave & benefits for primary or second caregiver 💙\n\nCompany retreats in different locations around the world 😎\n\nWork from home office equipment stipend of up to $500 USD 🪑\n\nMonthly allowance for wellness activities 💪\n\nCoworking: access to a coworking space of your choice 👩‍💻\n\nLearning: technical training; spoken language lessons in any language of your choice (using Italki) 🗣\n\nWorking with a global team in a fast-growing industry 🚀\n\n\n\nPlease note: Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information.\nAt OpenZeppelin, we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us!\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Solidity, Ethereum, Serverless, Cloud, Marketing and Sales jobs that are similar:\n\n $62,500 — $102,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide

\nAbout Starburst\n\n\nAt Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster. \n\n\nThough Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!\n\n\nStarburst Majors Solutions Architects are responsible for the successful customer adoption of our products. In this customer-facing and highly technical role, you will work directly with our most strategic customers to ensure their overall success with Starburst’s product offering.  You will partner with field sales representatives to own the technical aspects of the sales cycle, customer evangelization, and qualification process, from discovery calls to closure. Responsibilities include demonstrations of Starburst capabilities, technical sales presentations, delivery of educational sessions and/or technical workshops, running proofs of value, providing guidance for migration from legacy platforms, and assistance with customers moving to production.  Solutions Architects are Starburst experts who will provide technical leadership, data management, and analytics experience and consultation.  \n\n\n\nAs a Majors Solutions Architect at Starburst you will: \n* Grow and retain accounts \n* Own the technical aspects of the sales cycle and work closely with sales representatives to drive customer projects to closure\n* Shape prospect evaluation requirements, define success criteria, educate customers, and participate in the qualification process\n* Define, scope, and execute customer proof of concept studies \n* Be an expert in our products and services\n* Design and build demos, presentations, reference architectures, and custom integrations\n* Perform overall system and SQL performance tuning and migrations from legacy systems\n* Act as the consultant and expert on architecture, deployment, and design discussions  \n* Act as the primary customer-facing technical resource during technology evaluations\n* Act as the voice of the customer during internal product engineering discussions\n* Collaborate with Engineering and Support teams for critical customer operational issues and questions\n* Develop field best practices, how-to documents, and contribute to our internal knowledge base\n* Have a willingness to travel to customers as needed\n\n\n\nSome of the things we look for:\n* Expertise or Experience in one or more of the following technical areas: Analytical and problem-solving skills, ANSI SQL , UNIX/Linux CLI interactions , Data Warehouse usage and concepts, Private/Public Cloud Deployments, Big Data Technologies: Hadoop, distributed systems and storage\n* Experience in customer-facing technical roles\n* Experience in field sales/field consultant roles\n* Strong presentation skills and an ability to respond dynamically to questions in real-time\n* Excellent verbal and written communication skills\n* Desire to work in a fast-paced startup environment with cutting-edge technologies\n\n\n\n\n$160,000 - $175,000 a yearThe base salary range for this US full-time position is $160,000 - $175,000 (+ commission or + bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering.  The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.\n\nWhy build your career at Starburst?\n\n\nWe live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.\n\n\nWe take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!\n\n\nStarburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company. \n\n\nStarburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\n\n\n#BI-Remote #LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Education, Cloud and Sales jobs that are similar:\n\n $45,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States

\nOrganizational Overview:\n\nImmunovant, Inc. is a clinical-stage immunology company dedicated to enabling normal lives for people with autoimmune diseases. As trailblazer in anti-FcRn technology, the Company is developing innovative, targeted therapies to meet the complex and variable needs of people with autoimmune diseases.\n\n \n\nThe Role: \n\nAs a Manager/Senior Manager, IT Operations you will be a core member of the IT team and deliver across IT Operations. In this role, you will support the current install base with a strong focus on the customer. The successful candidate will have previously had roles in IT Operations supporting and delivering on a broad list of enterprise initiatives. Strong communication style and proven success managing a wide variety of priorities. Equally important to success is the ability to build relationships across the organization and to seek ways to support the enterprise IT objectives.\n\n\n\nKey Responsibilities: \n\n\n* Partner with others in IT to ensure a high level of customer fist support is delivered in a timely fashion.\n\n* Support the execution of the IT operations strategy aligned with the overall business goals.\n\n* Support the design, implementation, and maintenance of the organization's IT infrastructure.\n\n* Partner with MSP in support of Office 365, Azure and cloud environments.\n\n* Partner with MSP in support of office and remote network and infrastructure.\n\n* Partner with MSP in support of all Immunovant’s end points.\n\n* Troubleshoot hardware and software issues related to internal IT systems.\n\n* Support IT projects, including the design and deployment of new IT systems and services.\n\n* Support the development of IT Policies and processes.\n\n\n\n\n \n\nRequirements:\n\n\n* Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field or equivalent relevant experience.\n\n* 2-5 years of experience working in IT operations at a life sciences, biotech, or pharmaceutical company providing hands on technical support to a broad range of functions.\n\n* Strong desire to please the customer.\n\n* Working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and video conferencing systems (Zoom).\n\n* Strong critical thinking and decision-making skills.\n\n\n\n\n \n\nWork Environment:\n\n\n* Preferred location is near Immunovant’s NYC or Durham, North Carolina office.\n\n* Dynamic, interactive, fast-paced, and entrepreneurial environment.\n\n* Domestic or international travel are required 10%.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Video, Cloud and Senior jobs that are similar:\n\n $45,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nHello there! Thanks for dropping by 👋\n\nAre you actively on the lookout for a fresh career opportunity, or perhaps you're just exploring what's out there? Well, you've landed in the right spot!\n\nLightspeed is seeking a full-time energetic and driven Field Implementation Consultant to join the Hospitality Professional Services team. As a part of the team, your contribution will have a direct impact on our largest and most complex customers’ quest to enter the cloud era.  \n\nThe Hospitality Professional Services team is responsible for Lightspeed’s premium customers: from pre-sale to post-sale, the team ensures these customers feel confident in their investment in Lightspeed. Composed of select, top-performing members from our sales, onboarding, support and customer success teams, the Hospitality Pro Services team is in charge of implementing and supporting Lightspeed throughout their customer journey. Join our elite team and work with our largest and most complex customers at the highest level of support.\n\nPlease note, there is a component of this role that requires travel to other regions. You are required to possess a valid passport and Canadian driver's license. \n\nWhat you’ll be responsible for: \n\n\n* Acting as the implementation’s technical main point of contact for our customers. \n\n* Delivering remote and onsite implementation & technical support services to customers who purchased a field package.\n\n* Providing best-practice guides for network set-up and validate any existing network infrastructure to ensure a successful POS installation. \n\n* Working closely and coordinating with our installation partners to assist with hardware installations, both remotely and on site.\n\n* Assisting with implementing integrations (Property Management Systems, etc.). \n\n* Coordinate with our Partnerships and Integrations teams for custom requests.\n\n* Developing a deep understanding of the typical business challenges Lightspeed’s premium customers may face and take the initiative to liaise with our company’s Product and Development teams to help improve the customer experience. \n\n* Using consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.\n\n* Documenting and tracking customer issues and resolutions. \n\n* Participating in the creation and maintenance of troubleshooting, testing procedures and documentation for the technical support staff as well as documenting software defects for review and corrective action. \n\n* Working closely with other Field Implementation Specialists, Consultants, Support Specialists as well as the Manager and Team Lead to best handle day-to-day situations to better customer experiences.\n\n* Providing in-person implementation & support to our premium customers across all of NOAM.\n\n\n\n\nWhat you’ll be bringing to the team: \n\n\n* Tech-savviness and a genuine interest in technology advancements, especially as it pertains to hardware and software.\n\n* Intermediate knowledge of network infrastructures in a business environment.\n\n* 3+ years of customer service experience in a technical support role.\n\n* Strong verbal and written communication skills in both English and French language \n\n* Polished presentation with impeccable people skills: ability to work with C-Level executives in person. \n\n* Ability to handle multiple implementation projects at various phases in their customer journey. \n\n* Ability to convey a customer-focused attitude.\n\n* Proven troubleshooting skills.\n\n* Ability to manage technical escalations of at-risk accounts and identify opportunities for growth.\n\n* Flexibility in your schedule to work: travel expected up to 60% of the time.  \n\n\n\n\nEven better if you have, but not necessary: \n\n\n* Hospitality industry experience (hotels and/or restaurants).\n\n* Technical background and experience in POS, SaaS, networking and/or software.\n\n* Understands the sales cycle and customer journey in a SaaS environment.\n\n\n\n\nWho you are: \n\n\n* Ability to thrive in a fast-moving team with high standards and firm deadlines. \n\n* Self-starter who also works well in a team environment.\n\n* Excellent judgment and an ability to de-escalate situations quickly and efficiently.\n\n* Resourceful with a demonstrated ability to anticipate change and proactively. adjust priorities and strategies accordingly.\n\n* Comfortable simultaneously managing multiple customers who are at different points on the customer journey.\n\n* Ability to cultivate strong relationships with enterprise and VIP customers.\n\n* Entrepreneurial spirit with a keen sense of initiative and a desire for professional development.\n\n\n\n\nWe know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and let’s have a chat!\n\nWhat’s in it for you?\n\nCome live the Lightspeed experience...\n\n\n* Lots of autonomy, flexible work culture and the option of fully remote work\n\n* Genuine career opportunities in a company that’s creating new jobs every day\n\n* Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback\n\n* Work in a team big enough for growth but lean enough to make a real impact\n\n* Development of very high traffic products, used at the global scale\n\n* Opportunities to learn and expand your skill set\n\n* Become a valued part of the diverse and inclusive Lightspeed family\n\n\n\n\n… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:\n\n\n* Lightspeed equity scheme (we are all owners)\n\n* Flexible paid time off policy\n\n* Extended Healthcare benefits\n\n* Health and wellness benefit of $500 per year\n\n* Paid leave and assistance for new parents\n\n* Mental health online platform and counseling & coaching services\n\n* Volunteer day\n\n\n\n#LI-DS1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Cloud and Sales jobs that are similar:\n\n $55,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada

\nLucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including Crate & Barrel, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.\n\n\nAbout the Role\n\n\nWe are searching for a creative, passionate, individual for our Technical Success Engineering (TSE) team. Our TSEs are motivated by solving complex problems with cutting-edge solutions. The ideal candidate is a positive self-starter with extensive client-facing experience and a wide range of technical expertise. A background in Professional Services, Solutions Engineering, or other client facing technical roles is a good foundation for Technical Success Engineering. \n\n\nA TSE is a highly motivated and adaptable individual who has direct influence in the day to day success of clients working with Lucidworks’ products. They are hands-on with clients ensuring that all clients are successful in navigating the complexities of product deployment, maintenance, uptime, and adoption. They are collaborative and enjoy working across teams to continuously provide clients with robust solutions to their most critical business challenges. Their technical acumen and client-facing skills enable them to effectively represent Lucidworks within a client’s environment. \n\n\nAs a Technical Success Engineer (TSE) you will be a key member of the Client Excellence team, responsible for hands-on work and technical advisory for our largest and most strategic customers. You will serve as an influencer and a champion for best practices for successful and sustainable adoption of the Lucidworks product suite. You are a key player in engaging deeply with our clients to help deliver against business objectives and pain points as well as sharing best practices with the broader, cross-functional Lucidworks teams.\n\n\nOur team is a high-performing group of technical professionals that are results-driven and client-focused. We work cross-functionally within our organization to champion our clients and ensure their technical success.\n\n\nThis role is open to Jamaica residents only. \n\n\n\nJob Responsibilities\n* Help customers achieve their business goals and objectives by providing timely, proactive recommendations that will benefit customers’ ongoing usage of Lucidworks products and services.\n* Deliver technical audits and deliver recommendations to customers to ensure timely, performant, and sustainable deployments. \n* Implement best practice solutions which deliver value to customers against their business goals and objectives. \n* Assist and advise with customer infrastructure, migration, upgrades, and scaling for peak performance. \n* Work side-by-side with customers; hold regular cadence office hours to advise and proactively deliver technical solutions to customers.\n* Effectively communicate technical issues in a clear and concise manner.\n* Attain Trusted Advisor status with both key business and technical decision-makers.\n* Become a key partner to the Customer Success practice, providing technical knowledge and expertise, and work within the account team towards a common goal.\n* Advocate for your customers across internal Lucidworks teams. Drive innovation, roadmap influence, standard methodologies, and process improvement back into the Lucidworks ecosystem.\n* Willingness to travel to client locations as necessary, as conditions permit.\n\n\n\nSkills and Qualifications\n* 5 years of full-time industry experience with strong coding abilities in one or more following languages: Java, Scala, Python, and JavaScript.\n* 3-5 years customer-facing experience in a consultative role for enterprise distributed applications, cloud service, or similar, ideally as a technical lead.\n* Strong Java JVM software debugging skills is a bonus.\n* eCommerce industry experience is a plus.\n* Experience creating white-papers and other written deliverables.\n* Experience with related open source technologies such as Solr, Lucene, Kubernetes, etc. Thorough understanding of search, search technologies and how it is leveraged across multiple industries.\n* Foundational understanding of cloud computing and architecture; Kubernetes and Docker experience a bonus.\n* Strong knowledge of data structures, algorithms, enterprise systems, and asynchronous architectures.\n* Experience in cloud technologies, preferably with Kubernetes-based cloud deployment solutions.\n* Familiarity with databases, data analysis, ETL concepts, and SQL.\n* Strong technical, analytical, and problem-solving skills. Exceptional verbal, written communication skills.\n* Experience presenting to both large and small audiences of various technical levels and expertise.\n* Confidence navigating across different industries and use cases while being adaptable and flexible.\n\n\n\nCompetencies\n* Resourceful-willing to jump in, be agile/flexible, leverage existing resources to accomplish goals, ability to work independently\n* Team player-confident in collaborating with a diverse community of people and personalities across geographies, backgrounds, and professional abilities\n* Strong verbal and written communication skills\n* Empathy and care for all stakeholders of Lucidwork including employees, customers, partners, and guests\n* Ability to handle confidential information \n\n\n\n\nJ$6,000,000 - J$8,500,000 a yearThis salary range may include multiple levels. Your level is based on our assessment of your interview performance and experience, which you can always ask the hiring manager about to understand in more detail. Salary is just one component of Lucidworks’ total compensation package for employees. Your total rewards package includes (but is not limited to) discretionary variable bonus, equity, top-notch medical, dental and vision coverage, a variety of voluntary benefits, generous PTO policy, various leave policies, and many other region-specific benefits.\n\nLucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company. \n\n\nThank you for your interest and we look forward to learning more about you.\n\n\nNote to third party recruiters: \nWe appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Docker, Java, Cloud and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - Jamaica

\nLivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.\n\nAt LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.\n\n \n\nOverview:\n\nAs the Senior Manager of Technical Account Management, you will lead the team towards becoming the ultimate technical relationship owner who embraces the importance of the values of the company, advocates for their brands, spearheads initiatives, builds wellness plans, and steps in to steer cross-functional efforts proactively and during crisis situations. Your role will require perseverance and devotion to go above and beyond the call of duty, motivating and supporting the team to live up to their potential. Your goal will be embracing change, leaning into crisis situations, and managing conflict for positive outcomes. Growth mindset to prioritize business needs with aptitude to disagree but to commit to the set direction.\n\n \nYou will:\n\n\n* Learn and maintain the LivePerson product knowledge\n\n* Assist with design of the value-add technical success packages and lead delivery\n\n* Drive collaboration with the product owners\n\n* Be a point of escalation for customers and internal stakeholders\n\n* Embrace change, build and execute change management plans\n\n* Motivate the team to think outside of the box\n\n* Step up to offer help to the fellow managers any day\n\n* Drive customer satisfaction execution of the role definitions and best practices\n\n* Build and manage follow-the-sun and on-call schedules for the team\n\n* Carry manager on-call responsibilities as needed\n\n* Conduct hiring, onboarding and mentoring team members\n\n* Establish strong peer relationships and be a team player\n\n* Take on an initiative to expand existing processes into innovative scaled methodology\n\n* Be hands-on and act as the TAM when needed\n\n* Take on-call duty for the global support organization as per the team's schedule\n\n* Build onboarding plans and continuous training for the team\n\n\n\n\n \nYou have:\n\n\n* 8+ years of professional related experience\n\n* BS/BA or Masters college degree\n\n* Proven experience being a people’s manager in a technical customer-facing discipline; TAM manager’s role preferred\n\n* A proven track record of Technical Account Management for a SaaS, CCaaS, AI or web engagement company, supporting Fortune 500 customers\n\n* Experience in managing operations tasks, i.e. WFM, playbook creation, on-call rotations\n\n* Web and scripting technologies hands on experience\n\n* Good familiarity with APIs /SDKs\n\n* Excellent presentation skills, using Google Slides or similar tools\n\n* Ability to analyze data and provide insights (SQL/NoSQL/Data lake)\n\n* Experience in managing multiple stakeholders (incl. C-suite) and projects\n\n* Ability to have peer to peer relationship with high level customer contacts\n\n* Excellent verbal and written communication skills\n\n* Critical thinker and problem-solver\n\n* Exemplary conflict management skills\n\n* Team player with the ability to work with multiple stakeholders and cross-organizational efforts with a number of different virtual teams concurrently\n\n* Project management experience with certification is a plus\n\n* Strong time-management skills\n\n* Require little to no supervision\n\n* Show up and own any technical conversation pertaining to the platform and product performance for a brand\n\n* Experience in using CRM tools, bug tracking tools, repositories, and log aggregation tools\n\n* Ability to work under pressure and tight deadlines\n\n* Ability to work flexible hours, including holidays, nights, and weekends as and when needed for crisis management of the top accounts \n\n* Discipline to conduct on-call duties as required by the business\n\n* Available to travel to additional customer sites as required (up to 20%)\n\n* Time flexibility to answer questions and participate in meetings working as part of a global team \n\n\n\n\n \nBenefits:\n\nThe salary range for this role will be between $125,000 to $165,000. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:\n\n\n* Health: medical, dental, vision and wellbeing.\n\n* Time away: Public holidays and discretionary PTO package for flexible days off with manager approval.\n\n* Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability\n\n* Family: parental leave, maternity support, fertility services.\n\n* Development: tuition reimbursement, native AI learning.\n\n* Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts.\n\n* #LI-Remote\n\n\n\nWhy you'll love working here:\n\nLivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.\n\n \nBelonging at LivePerson:\n\nWe are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.\n\nWe are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Cloud and Senior jobs that are similar:\n\n $40,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nThe Sr. Manager of Technical Enablement function will be responsible for the Pre-Sales & Partner Technical sales functions.  The ideal candidate will have a good mix of deep technical knowledge, business acumen, strong communication skills and a background in IT, InfoSec, and/or Cloud.  \n\nResponsibilities:  \n\n\nTrack key success metrics and key performance indicators (KPIs) specific to enablement efforts to show return on investment (ROI) and overall impact\n\nWork with the Pre-Sales Engineering Leadership teams to design and implement a roadmap to help achieve department objectives\n\nConnect and partner with our Pre-Sales Engineering team to understand current knowledge base, gaps, and needs\n\nWork with technical revenue leaders, as well as stakeholders across the organization, to develop a holistic enablement program for technical sales, success, services, and partner personas  \n\nManage the logistics, scheduling, organization, and facilitation of the onboarding program for the new technical team members and serve as the primary point of contact for the program \n\nCo-manage pre-sales lab environment (SSO, Cloudflare, Github, and Visual Code Studio) for internal and partner sales teams.\n\nCo-manage enablement infrastructure (CMS, LMS, Confluence, Project Management software)\n\nCo-create pre-sales labs guides for internal and external technical sellers\n\nSetup and maintain APIs across the enablement infrastructure and automate manual processes via Workato\n\nCo-create technical training programs and to increase product knowledge for internal technical sellers and partners\n\nDeliver instructor-led trainings to our internal technical sellers\n\nHost our annual internal technical summits\n\nOngoing education and skill development (technical skills and soft skills) for technical sellers\n\nOccasional travel will be required to attend business meetings, off-sites, and events\n\n\n\n\nWho you are:  \n\n\n* Bachelor’s degree or equivalent work experience\n\n* 3 - 5 years of technical enablement experience \n\nExperience in InfoSec, IT, or Cloud as a Pre-Sales Engineer, SE Manager, Architect, or Practitioner\n\nExperience in curriculum development, field training, \n\nExperience working on cross-functional initiatives with engineering, product management, solution architect function\n\nStrong communication skills and executive presence \n\n\n\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Education, Cloud and Sales jobs that are similar:\n\n $40,000 — $77,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Jose, California, United States