About the Role:\n\nThe Director of Vendor Operations plays a critical leadership role in Chime's Scaled Operations organization. You will be responsible for the strategic oversight and management of Chime's vendor partnerships that enable efficient and excellent member service experiences across our contact centers and back-office operations. This includes performance management, compliance, footprint strategy, and fostering a strong Chime culture within our vendor sites.\n\nThe base salary offered for this role and level of experience will begin at $168,570 and up to $238,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.\nResponsibilities:\n\n\n* Develop and execute the long-term strategic vision and roadmap for Chime's vendor operations, aligning to our guiding principles of frictionless products, self-service capabilities, and excellent support experiences\n\n* Lead all aspects of the full lifecycle management of vendor relationships, including selection, contracting, integration, optimization, and potential transition/off-boarding\n\n* Drive continuous improvement of vendor performance through KPI management, root cause analysis, process standardization, and implementation of operational excellence initiatives\n\n* Collaborate closely with internal teams (member experience, product, workforce management, etc.) to ensure seamless integration and alignment of vendor operations with Chime's evolving business needs\n\n* Provide strategic thought leadership, insights, and recommendations to executive stakeholders on vendor footprint, capabilities, and overall operations strategy\n\n* Lead, mentor, and develop a hard-working team of vendor management professionals across operational analysis, partner management, and process excellence\n\n* Exemplify Chime's cultural values and ensure consistent delivery of superior member experiences through our vendor partners\n\n\n\nQualifications:\n\n\n* 15+ years of dynamic experience in contact center operations, vendor management, and operational strategy within high-growth environments\n\n* Consistent track record of leading and optimizing large-scale, global vendor operations while maintaining operational efficiency and cost optimization\n\n* Demonstrated ability to influence, negotiate, and maintain strong strategic partnerships with vendors and executive stakeholders\n\n* Excellent analytical, problem-solving, and decision-making skills with the ability to synthesize sophisticated operational data into actionable insights\n\n* Outstanding communication and leadership skills with the ability to inspire teams and drive organizational change\n\n* Willingness to travel domestically and internationally (~20%)\n\n* Experience within the fintech industry is a strong plus\n\n\n\n\nThis role demands a top-tier operations leader with deep expertise in leading and optimizing large vendor ecosystems in support of delivering seamless, elite customer experiences at scale. The ideal candidate will possess a unique blend of strategic vision, operational rigor, vendor management capabilities, and servant leadership.\nA little about us\n\nAt Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. \n\nWe created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.\n\nSo far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. \n\nWe’re uniting everyday people to unlock their financial progress—will you join us? \n\n*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.\nWhat we offer\n\n\n* 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote\n\n* 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit\n\n* 💰 Competitive salary based on experience\n\n* ✨ 401k match plus great medical, dental, vision, life, and disability benefits\n\n* 🏝 Generous vacation policy and company-wide Take Care of Yourself Days \n\n* 🫂 1% of your time off to support local community organizations of your choice\n\n* 🧠 Mental health support with therapy and coaching through Modern Health\n\n* 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents\n\n* 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.\n\n* 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!\n\n* 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress\n\n\n\n\nWe know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.\n\nWe hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. \n\nTo learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. \n\n#LI-AM1 #LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Music, Travel and Non Tech jobs that are similar:\n\n $100,000 — $200,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\nAbout Figure\n\nFigure is transforming the trillion dollar financial services industry using blockchain technology. \n\nIn six years, Figure has unveiled a series of fintech firsts using the Provenance blockchain for loan origination, equity management, private fund services, banking and payments sectors - bringing speed, efficiency and savings to both consumers and institutions. Today, Figure is one of less than a thousand companies considered a unicorn, globally.\n\nOur mission requires us to have a creative, team-oriented, and supportive environment where everyone can do their absolute best. The team is composed of driven, innovative, collaborative, and curious people who love architecting ground-breaking technologies. We value individuals who bring an entrepreneurial mindset to every task and will embrace our culture of innovation. \n\nEvery day at Figure is a journey in continuous learning yet a daily focus on getting work done that makes a difference. Join a team of proven leaders who have already created billions of dollars in value in the FinTech space!\n\nForbes Top 50 Blockchain Companies\n\nFigure Series D Announcement\n\nAbout the Role\n\nWe are looking for a seasoned Executive Assistant to manage the New York Office and support two Executives at Figure. This is a unique opportunity for you to partner with two highly visible and in-demand leaders.\n\nThis role involves exercising discretion and independent judgment on key issues while assisting executives with the execution of daily activities. Including, but not limited to, directing the complex and dynamic calendar and related logistics, coordinating travel, and being point on project action items.  You will manage highly confidential information while interacting with top-level contacts, necessitating considerable use of tact, reasoning skills and diplomacy. You will have daily communications and interactions with internal stakeholders, external investors, strategic partners, media and vendors.\n\nFigure is an incredibly high energy team of brilliant people, all looking to build something very big.  We’re currently offering great packages and options grants for early employees. This position will be located in our beautiful office right in the heart of Manhattan. \n\nWhat you’ll do\n\n\n* Project Management: Drive key action items and follow ups from team meetings,  working with company executives on special projects\n\n* Proactive Calendar Management: Lead and manage the calendar, including scheduling meetings and calls, and resolving conflicts based on priorities\n\n* Travel & Meeting Planning: Arrange executive travel and full travel itineraries\n\n* Expenses: Prepare and submit expense reports via Expensify\n\n* Collaboration:  Build and develop relationships with all employees for increased productivity and effective responsiveness into existing operations, and help to define new operational strategies\n\n* Liaison: Serve as the point of contact for a broad range of correspondence on behalf of two Heads of Business lines\n\n* Working Style: The ability to multitask, and work at a fast pace is critical for this position\n\n\n\n\nWhat we look for:\n\n\n* 5+ years in administrative or executive support required\n\n* Knowledge of Outlook, Google Suite and Canva required\n\n* Knowledge of CRM systems a plus\n\n* Ability to balance multiple projects and prioritize accordingly\n\n* Proven ability to build relationships across a growing organization  \n\n* Strong written and verbal communication skills\n\n* Intellectual curiosity and interest in technology and/or finance\n\n* Trustworthy, proactive and independent\n\n* Confidence in interactions with Executive Team and Senior Managers\n\n\n\n\nBenefits and Perks\n\n\n* Competitive salary and growth opportunities \n\n* Company quarterly performance based bonus\n\n* Equity stock options package\n\n* Employer funded comprehensive health, vision, dental insurance and wellness program for employees and their dependents\n\n* Employer funded life and disability insurance coverage\n\n* Company HSA, FSA, Dependent Care, 401k, and commuter benefits\n\n* Up to 12 weeks paid family leave \n\n* In office, remote, and hybrid work location options\n\n* Home office and technology stipend for those working outside of a traditional office more than 75% of the time\n\n* Flexible time-off plan to empower employees to take the time off that they want and need\n\n* Continuing education reimbursement\n\n* Routine Team swag deliveries!\n\n\n\n\nFor CO, NY, CA and WA residents, the salary range for this position is $ $81,600 - $102,000/year plus a 25% company and individual performance based bonus. Actual compensation may vary based on individual candidate experience and location.\n\nDepending on your residential location certain laws might regulate the way Figure manages applicant data. California Residents, please review our California Employee and Prospective Employee Privacy Notice for further information. By submitting your application, you are agreeing  and acknowledging that you have read and understand the above notice.\n\nFigure will not sponsor work visas for this position. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. \n\n \n\n#LI-KK1 #LI-Onsite\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Travel, Education and Senior jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nAs a VP of Customer Success You Will:\n\nPlan, build and lead a new Customer Success team at MANTL, integrating with our existing Account Management function, and managing the relationships and commercial success of our diverse and growing customer base of Regional and Community Banks and Credit Unions. You and your team will build high fidelity, consultative engagements with our customers, maintain executive and operational customer relationships - with success measured in gross/net revenue retention, logo retention, add-on sales (whether directly owned or through partnership with our existing Sales team) and overall customer engagement.\n\nYou will build strong internal partnerships at MANTL with our Product, Sales, Service Delivery and other divisions within the company to drive successful customer outcomes. You will be a stronger leader in bringing the voice of the customer to bear on decision making across the company. You will partner with the Chief Customer Officer on bringing our user community and customer advisory board to life.\n\nAbout You: \n\n\n* You have a passion for building reliable, scalable, right-sized, and well-documented systems and services for supporting MANTL's products, as well as an interest in exploring new technologies\n\n* Be a strong team player - with a focus on what gets accomplished over who gets the credit\n\n* An experienced and empathetic people leader who cares about building diverse teams with multiple strengths and passions\n\n* A passion for the customer and relationships\n\n\n\n\nWe Are Looking For: \n\n\n* 10+ years overseeing Customer Success, Account Management, and/or Sales\n\n* Proven ability to deliver customer success using multiple approaches (ie, high-touch, low-touch, tech-touch)\n\n* Experience establishing and managing C-Suite relationships\n\n* Knowledge of banking or fintech is a plus\n\n* Willingness to travel up to 50%\n\n\n\n\nWhat We Offer:\n\n\n* Competitive salary ranging from $250,000 to $265,000 depending on overall experience and level.\n\n* Equity\n\n* 100% covered medical, dental and vision insurance for employees & 50% coverage for families\n\n* Unlimited PTO\n\n* Remote setup allowance of $400\n\n* Creative and fun team-building events (improv, chocolate and wine tasting, happy hours)\n\n* Mental health and wellness programs\n\n* 100% Remote\n\n* And more!\n\n\n\n\nWho is MANTL?\n\nMANTL is a fast-growing remote FinTech SaaS company on a mission to build technology that will help America’s financial institutions and their communities thrive. Think Shopify, but purpose-built for community banks and credit unions. Our modern banking software helps level the playing field for smaller banks and credit unions by enabling them to grow digitally.\n\nOur deposit origination platform is widely considered best-in-class in our industry, showing clear and material performance beyond any of our competitors. Check out what our CEO has to say about MANTL’s impact here.\n\nOur investors include CapitalG, Point72, ClockWork, and BoxGroup.\n\nThe MANTL Culture\n\nJoining MANTL means joining an ambitious and exceptional team that solves complex problems every day.\n\nPeople are our most important asset and the top reason we love working at MANTL. We're a group of passionate technologists who support an accountable, transparent, and collaborative culture that fosters productive and engaging discussions. We want to work with inclusive people who understand the importance of treating their colleagues exceptionally well.\n\nMANTL is an Equal Opportunity Employer. We do not discriminate against qualified applicants or employees on the basis of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal, state, or local law, rule, or regulation.\n\nThis employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n $55,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\n\nAt Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.\n\nThere are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.\n\nReady to #LiveCrypto? Who you are:\n\n\nYou’ve got positive energy. You’re optimistic about the future and determined to get there. \n\nYou’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0. \n\nYou appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.\n\nYou can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.\n\nYou have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.\n\nYou want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. \n\n\n\n\nAs a Banking Operations Analyst, you’ll join a high-performing global team of payment professionals whose work is a critical part of Coinbase achieving its mission of financial freedom. At Coinbase we have a high hiring bar and we’re determined to create a progressive, inclusive place to work.\n\nIdeally, this person will have experience supporting product launches in the payment and/or crypto space or must be able to quickly learn about new payment solutions and crypto product initiatives. You must have the ability to efficiently execute tasks, balance competing priorities, show attention to details and provide data driven insights that help drive payment decisions.This position provides the ideal candidate a great opportunity to work/learn skills at the intersection of finance 1.0 and Crypto / Web3. You will collaborate with stakeholders in our finance organization as well as those in our product and engineering teams.\n\nWhat you’ll be doing (ie. job duties): To be completed by all business teams except Eng.\n\n\nAct a Subject Matter Expert (SME) for one or more fiat payment rails, including owning workflows, documentation, and preparation for new rail integrations.\n\nEnsure daily customer payments are processed in a timely and compliant manner.\n\nPartner with Sales and Account Managers to craft and implement optimal payment flows that fully integrate with our broad client base.\n\nConduct research for escalated payment issues and strategically resolve customer issues as needed.\n\nCollaborate with internal teams for regulatory and banking requests.\n\nAct as a primary operations contact for banking partners to triage issues related to our current fiat rail integrations and/or customer payments.\n\nCommunicate with internal and external stakeholders in an effective, tactical, and empathetic manner.\n\nProactively drive impactful changes across workflows, policies and tools by working with internal support teams and vendor partners.\n\nSet a high bar for support analysts within the organization by setting an example through performance and work ethic.\n\n\n\n\nWhat we look for in you (ie. job requirements): To be completed by all business teams except Eng. \n\n\nExperience with payment processing and money movement across multiple payment rails.\n\n2 - 4 years experience in payment operations or banking.\n\n1 - 2 years experience collaborating with key stakeholders such as third-party vendors, banking/financial institutions, or internal partner teams.\n\nFantastic communication skills to operate globally across multiple departments and job sites.\n\nMotivated by Coinbase’s mission and creating a seamless support experience for our global customer base.\n\nFlexible and adaptable to meeting the evolving needs of a high-growth and fast paced organization.\n\nExpected 20% travel to local office required to meet with cross-functional stakeholders\n\n\n\n\nNice to haves:\n\n\nFamiliarity with non-US fiat payment rails.\n\nExperience working with a global, distributed team.\n\nExperience with compliance, fraud, account access, trust and safety, or other relevant operational domains.\n\nFamiliarity with SQL or other technical tools.\n\nAdvanced understanding of Google apps, JIRA, Salesforce Service Cloud.\n\n\n\n\nJob #: P1370326\n\nPay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $83,300 to $98,000 + target bonus + target equity + benefits (including medical, dental, vision and 401(k)). \nCommitment to Equal Opportunity\n\nCoinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view Pay Transparency, Employee Rights and Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law. \n\nCoinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations[at]coinbase.com and let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).\nGlobal Data Privacy Notice for Job Candidates and Applicants\n\nDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. \n\n \n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Analyst, Web3, Crypto, Salesforce, Finance, Senior and Sales jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote - USA