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Shift4


๐Ÿ‡บ๐Ÿ‡ธ United States
๐Ÿ’ฐ $60k - $110k*

Architect

 

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Voice

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Shift4 is hiring a
Remote Technical Architect Enterprise Systems

\nTechnical Architect, ERP System\n\n \n\nThis role can be based at any of the following Shift4 locations: Tampa, FL / Las Vegas, NV / Center Valley, PA (Headquarters) Remote based work may be considered in certain situations. Relocation assistance may be provided. \n\nShift4 ensures customer success, from cozy bistros to  large restaurant chains, professional sporting venues and large amusement parks, we are enabling digital commerce all over the globe, and even from space. After years of rapid growth through innovative product development and strategic acquisitions, the company is ready for a digital transformation aimed at replacing legacy supply chain systems with a centralized ERP that will power Shift4's global expansion journey.\n\n\n\nAs the Technical Architect, ERP Systems, you will play a leading role in the technical architectural design of the future state supply chain tech experience. This will include scaling our existing ERP environment, integrating with core systems such as our new CRM to developing sleek front end interfaces using the Palantir Foundry platform. Throughout the mission, we expect you to be a steward of the Shift4 Way - make bold decisions, pursue excellence, take ownership of all that you do and build trust with your stakeholders. \n\n \n\nResponsibilities:\n\n\nCollaborate with cross functional teams across Shift4 such as finance, supply chain, sales, legal, and marketing and to understand existing and future needs to related to Shift4โ€™s supply chain operations\n\nDrive technical decision making  using First Principles thinking; challenge stakeholders to remove parts throughout the technical design phase to keep with our goals of efficiency and maximum productivity\n\nDevelop and maintain all relevant documentation such as process workflows, technical specifications / designs, requirements, etc. \n\nServe as a voice of guidance throughout the build / configuration process; provide oversight during testing / QA to ensure product alignment with architecture designs and goals\n\nPresent to senior executives on solution design, product vision, and delivery roadmap as needed \n\nCollaborate with development teams to integrate APIs with various systems, ensuring seamless data exchange and smooth workflow\n\nConduct thorough testing and debugging of APIs to ensure reliability, performance, and adherence to specifications.\n\nPerform code reviews and provide technical guidance to ensure high-quality deliverables\n\nTroubleshoot complex technical issues and provide effective solutions\n\nWork cross-functionally to identify and resolve technical challenges throughout the development lifecycle\n\nStay updated with emerging technologies, industry trends, and best practices  \n\n\n\n\nMinimum Qualifications:\n\n\nBachelor's degree in Computer Science, Software Engineering, or a related field. A relevant master's degree is a plus.\n\n7+ years of experience working as a Technical Architect or a similar role focused on API development and integration.\n\n5+ years of experience working with programming languages such as Python, Java, JavaScript, R, C/C++, etc.\n\nStrong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues\n\nExcellent communication and collaboration skills to effectively work with both technical and non-technical stakeholders\n\nProven hands-on experience and knowledge of current software development, cloud, and security technologies\n\nAbility to multitask and manage multiple projects simultaneously in a fast-paced environment.\n\n\n\n\n \n\nDesired Qualifications:\n\n\nMasters degree in a relevant technical field\n\n8+ years of experience with integrating multiple software systems through APIs, or performing large implementations of new software systems (such as an ERP, Salesforce, or other type of graphical user interface)\n\n8+ years of experience building and managing data pipelines, developing ETL processes, and managing data warehouses\n\nUnderstanding of operational fundamentals such as corrective action reporting, non-conformances, inventory management, and data governance\n\nPersonally led a major project from inception to integration\n\nStrong collaborative skills with business, IT and external stakeholders; ability to lead discussions with resources across all levels and departments to ensure proper technical strategy development\n\nExperience with one or more  of the following platforms: Palantir Foundry, Mulesoft, Oracle Fusion, Salesforce\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Testing, API, Senior and Marketing jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nCenter Valley, Pennsylvania, United States
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Forethought


๐Ÿ‡จ๐Ÿ‡ฆ Canada
๐Ÿ’ฐ $60k - $110k*

Technical

 

Support

 

Software

Growth

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Forethought

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Forethought is hiring a
Remote Senior Technical Support Engineer

\nWe are tackling a growing $30B+ market, fueled by the global demand for automation, and weโ€™re assembling a world-class team to help us get there. We're looking for a highly skilled and experienced Senior Technical Support Engineer who is passionate about customer experience. In this position, youโ€™ll work closely with our Customer Success, Customer Support, and Engineering teams to troubleshoot complex technical issues for our top-tier customers and optimize our processes. Youโ€™ll also help define the Technical Support Engineer role at Forethought and help to coach and mentor a team of TSEs. We're looking for someone with a growth mindset who wants to help us solve the world's hardest problems through Artificial Intelligence. \n\nWhat You'll Be Doing (Responsibilities):\n\n\nBecome an expert on the Forethought AI platform and related solutions\n\nServe as key point of contact for top-tier clients after the product implementation phase\n\nCoordinate and run the resolution of critical technical issues for top-tier customers, ensuring timely and complete problem solving to technical challenges and business issues\n\nHelp develop the Technical Support Engineer function by building team processes, runbooks, and providing mentorship and guidance to the TSE team \n\nTroubleshoot and resolve technical and business questions related to general product knowledge, implementation, training, software configuration, individual user issues, and other Forethought related questions, while meeting our SLAโ€™s and quality goals\n\nAssist with product maintenance requests such as machine learning model improvements and adjustments\n\nCommunicate with customers in the support portal or video conferencing sessions, clearly explaining solutions and providing advice on specific capabilities of the Forethought platform\n\nCollaborate with product and engineering teams to champion for customers, drive resolution of bugs, prioritize fixes, develop solutions for our customerโ€™s challenges, and share technical support trends\n\nManage and participate in a rotating on-call schedule for emergency technical support assistance\n\nAssist in enhancing our knowledge base and help-center content based on customer support trends, dedicated to operational efficiency\n\nBuild and improve support processes to better serve our customers \n\nCollaborate with CX to help provide support trends/insights for QBRs\n\n\n\n\nWho You Are (Skills):\n\n\n5-10 years of experience in a Technical Support Engineering or related role \n\n2+ years of experience serving as the technical point of contact for critical escalations for enterprise customers\n\nStrong proficiency with Python, Bash, JavaScript, or other programming languages\n\nStrong understanding of databases (Elasticsearch and SQL familiarity preferred) and experience leveraging BI/analytics tool sets (Looker preferred)\n\nStrong analytical and troubleshooting skills, familiar with common monitoring and logging systems (Kibana and Sentry.io preferred)\n\nExperience utilizing and troubleshooting API's. Comfortable interpreting and leveraging API documentation \n\nStrong verbal and written communication, including active listening, conflict resolution, and customer empathy\n\nSkilled in technical writing with experience contributing to knowledge bases or product documentation\n\nUnderstanding of machine learning fundamentals\n\nEnjoy having autonomy while actively seeking out your team for advice and solutions where needed\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to API, Senior and Engineer jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Postman


๐ŸŒ Probably worldwide
๐Ÿ’ฐ $60k - $100k*

Manager

 

SaaS

 

Training

Consulting

Technical

Support

Web

Edu

Strategy

Management

Sales

Recruitment

Postman is hiring a
Remote Enterprise Customer Success Manager

\nWho Are We?\n\nPostman is the world's leading collaboration platform for API development. Postman's features simplify each step of building an API & streamline collaboration to help create better APIsโ€”faster. More than 30 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best version ever of Postman in September 2022, we continue to strive humbly towards our mission of 100 million connected developers & serving companies as they seek to innovate in an API-first world. \n\nP.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture & our vision at Postman.\n\nThe Opportunity \n\nOur customer base is growing faster than ever! Weโ€™re looking for experienced Enterprise Customer Success Managers to help us scale our North American business.\n\nAs a Customer Success Manager at Postman, you will be the driving force behind post-sale strategy and engagement across a portfolio of named Enterprise accounts. Youโ€™ll partner with your customers to co-create Joint Success Plans that outline key objectives, milestones, and success criteria. In partnership with our Solutions Architecture and Customer Education teams, youโ€™ll curate and deliver a series of high-touch and one:Many enablement programs to help them solve critical problems, fast. Periodically, youโ€™ll engage key stakeholders to analyze the value theyโ€™re getting from our platform and to identify new opportunities.\n\nThis role is perfect for a tech-savvy professional with a passion for Customer Success. Ideal candidates are strategic thinkers with proven track records of nurturing customer relationships, driving rapid adoption, expanding use cases, and delivering spectacular customer outcomes.\n\nThis is a remote role based in the United States. \n\nWhat You'll Do\n\n\n* Strategic Account Planning: Collaborate with customers to outline and execute Joint Success Plans; complete with clear objectives, milestones, owners, and success criteria. Partner with our Customer Education and Solution Architecture teams to deliver impactful workshops, consultations, and training sessions that help customers accelerate Time-to-Value.\n\n* Proactive Portfolio Management: Regularly review customer data to identify emerging opportunities and risks. Engage with customers through regular check-ins, encouraging continuous engagement and utilization of the platform to its fullest potential.\n\n* Impact Reviews & Best Practice Consultation: Capture success metrics and engage key decision-makers to communicate the value their organization is deriving from our platform. Develop and maintain product expertise, including best practices & overall industry trends. Help our customers identify and pursue new use cases to drive lasting success.\n\n* Cross-Functional Collaboration: Collaborate with our Sales organization to expand use cases & uncover opportunities. Work with our Renewals team to ensure on-time contract renewals for annual customers. Equip our Product team with insights so they can reduce customer friction. Ensure our CRM is detailed and accurate.\n\n\n\n\nAbout You \n\n\n* Experienced Professional: 8+ years of experience in Customer Success managing large enterprise customers, preferably for companies in the development tooling space. Track record of meeting and exceeding targets.\n\n* Consulting Acumen: Strong consulting skills. Demonstrated capability to develop thoughtful account plans that align with both customer objectives and company goals. Proficient in engaging senior stakeholders to influence requirements, use cases, and strategy.\n\n* Project Management Skills: Experience leading cross-functional projects, demonstrating the ability to manage timelines, resources, and stakeholder expectations effectively.\n\n* Communication Excellence: Outstanding verbal and written communication abilities, along with a knack for building strong relationships with customers and internal stakeholders. This includes the capacity to listen actively, empathize, and engage with diverse audiences.\n\n* Problem Solving & Adaptability: Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally. Quick learner; comfortable in a fast-paced, evolving environment. Open to experimenting with new strategies and tools to achieve Customer Success goals.\n\n* Technical Acumen & Translation: Ability to grasp complex product functionalities and articulate them to customers of varying technical levels. Comfortable communicating technical requirements into business outcomes, and vice versa.\n\n* Analytical Capabilities: Aptitude for analyzing customer usage data to inform decisions, identify opportunities for use case expansion, and contribute to product improvement.\n\n* Customer Advocacy: A history of acting as a customer advocate, influencing product development and operational changes to meet customer needs and enhance their success. In addition, has a history of partnering with customers to turn their success stories into public case studies.\n\n* Methodology Flexibility: Comfortable leveraging both high-touch and one:Many strategies to support a diverse customer base. Experience tailoring playbooks and collateral based on the changing needs of their portfolio. Highly customer-centric.\n\n* Industry Expertise: Deep knowledge of the technology and SaaS landscape, with specific experience in API development and management tools. Understanding of the challenges and opportunities within the industry that Postman operates.\n\n* Educational Background: Bachelor's degree in Computer Science, Engineering, Business, Marketing, Communication, Information Technology, or related fields.\n\n\n\n\nOur Values\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\n\nWhat Else?\n\nThis is a remote role based in the United States & the reasonably estimated salary for this role ranges from $130,000 to $180,000, plus a competitive equity package, and a flexible schedule working with a fun, collaborative team. Enjoy full medical coverage, unlimited PTO, and a monthly lunch stipend. (Yes, seriously. We want you to eat well wherever youโ€™re at.) Plus, our wellness program will help you stay healthy from your location with fitness-related reimbursements. Our frequent and fascinating virtual team-building events will keep you connected, while our donation-matching program can support the causes you care about. Weโ€™re building a long-term company with an inclusive culture where everyone can be the best version of themselves, and we want you to be part of it. \n\nEqual Opportunity\n\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.\n\nPostman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting, Education, API, Senior and Sales jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


PlayStation Global


๐Ÿ‡บ๐Ÿ‡ธ United States
๐Ÿ’ฐ $55k - $113k*

Manager

 

System

 

Security

Technical

Support

Testing

Code

Financial

Finance

Management

Analytics

PlayStation Global

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๐Ÿ‘€ 490 views

โœ… 12 applied (2%)

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PlayStation Global is hiring a
Remote Planning Analytics Manager

\nPlanning Analytics Manager - 12 month contract assignment \n\nSan Mateo, CA or US Remote  \n\nAs a Senior IBM Planning Analytics Developer, you will play a pivotal role in collaborating with FP&A and technical teams to enhance and streamline systems within IBM Planning Analytics. Your primary responsibilities will include:\n\nResponsibilities:\n\n\n* Working closely with FP&A and technical teams to identify and implement systems improvements within IBM Planning Analytics.\n\n* Providing comprehensive support to users of the finance planning tool (IBM Planning Analytics) throughout the forecast cycle, ensuring coverage during PST time zone working hours. This includes administering the application, setting up new users, supporting reports created via Planning Analytics for Excel, resolving ad-hoc queries, maintaining documentation, and delivering end-user training.\n\n* Collaborating with the development team to ensure planning seed data is updated timely within the tool, including actual transactions, headcount information, and depreciation forecasts. Additionally, managing dimensions and security updates throughout the planning and reporting cycle.\n\n* Project managing and delivering system upgrades and improvements based on change requests. This involves providing testing of code updates and roadmap changes as necessary.\n\n* Identifying and implementing best practices to enhance operational efficiency.\n\n* Understanding data flows and enhancing their dependability and repeatability, strengthening links to other enterprise tools.\n\n\n\n\nQualifications:\n\n\n* 7+ years of IBM Planning Analytics development experience (up to V10.2 or higher) with expertise in:\n\n* Server installation and system configuration.\n\n* Cube and application design.\n\n* Planning Analytics TI + Chores.\n\n* Feeders.\n\n* Planning Analytics security, including element security.\n\n* Planning Analytics architect.\n\n* Experience using Planning Analytics REST API (preferably via Cubewiseโ€™s Canvas product).\n\n* Strong understanding of finance principles, with previous experience in budgeting and forecasting processes and interacting with finance analysts\n\n* Experience in project management of key financial initiatives within Planning Analytics.\n\n\n\n\nDesired qualifications:\n\n\n* Planning Analytics Performance Modeler.\n\n* Exposure to master data management solutions.\n\n* Experience with Cognos BI integration.\n\n\n\n\n#LI-SV1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Testing, Finance, API and Senior jobs that are similar:\n\n $55,000 — $112,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nSan Mateo, California, United States
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Phaidra


๐Ÿ‡บ๐Ÿ‡ธ United States
๐Ÿ’ฐ $65k - $110k*

Software

 

Design

 

C#

System

Security

Python

Training

Technical

Support

Code

Manager

DevOps

Cloud

Lead

Operations

Go

Engineer

Engineering

Backend

Phaidra

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๐Ÿ‘€ 807 views

โœ… 49 applied (6%)

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Phaidra is hiring a
Remote Senior Software Engineer

Who You Are\n\nWe are looking for a driven Software Engineer (MLOps) to be a part of our growing AI Platform team. You are bold and creative, and have deep empathy for customers who may not be tech-savvy. You will design and implement significant parts of the code base and will have the opportunity to make an immediate impact with your work and guide the product and team as we grow.\n\nYou are curious and like to understand technologies and their tradeoffs in depth - providing technical guidance to the team and peers as and when required. Leading by example, you have accumulated a wealth of insights and experiences from your hands-on involvement in the field, and you are committed to rolling up your sleeves and getting work done. You like joining and supporting other engineers in their work to learn from them as well as letting them benefit from your expertise and experience.\n\nYou have the motivation and skills to identify technical product needs, initiate projects and owning their delivery, including the involvement of engineering peers as needed. You are comfortable with challenging the status quo respectfully to drive and deliver technical excellence in the team.\n\n**We are seeking a team member located within one of the following areas: USA/Canada/UK\nResponsibilities\n\nThe AI Platform team you are joining is responsible for building the core platform that powers model training, inference and decision making in our products. Furthermore the team owns MLOps and the services hosting our AI capabilities. Productionizing results from Research, as well as extending our systems and providing support according to our customer needs fall into team responsibilities as well. You will join this team as an experienced engineer with a focus on MLOps solutions to grow our expertise in that area, but also contribute as a software engineer more widely in the team.\n\nAs an organization, we strongly believe in expertise across the stack. As such, you will experience flavors of Machine Learning, Software Engineering, Distributed Systems, MLOps and DevOps.\n\nIn particular, you will:\n\n\n* Design, build and lead the MLOps initiatives and vision for the AI Platform to strengthen automation, orchestration, versioning, observability, monitoring and collaboration for the platform.\n\n* Build and design scalable components for the AI Platform to allow high throughput training and inference for RL agents doing realtime inference for autonomous control of industrial systems.\n\n* Contribute to the design and implementation of the product backend by writing REST & gRPC API services and scalable event-driven backend applications.\n\n* Design clear, extensible software interfaces for the team's customers and maintain a high release quality bar.\n\n* Design and optimize data storage & retrieval mechanisms for high throughput, security & ease of access.\n\n* Perform DevOps duties of CI/CD, Release & Deployment management.\n\n* Be a part of our global production oncall team and, own & operate your services in production, meeting Phaidraโ€™s high bar for operational excellence.\n\n* Lead cross-functional initiatives collaborating with engineers, product managers and TPM across teams.\n\n* Mentor your peers and be a technical role-model in the team.\n\n\n\nOnboarding\n\nIn your first 30 daysโ€ฆ\n\n\n* You will be immersed in an onboarding program that introduces you to Phaidra and our product.\n\n* You will spend time in the Engineering org, learning how the teams operate, interact, and approach problems.\n\n* You will read various parts of our handbook and familiarize yourself with the documentation culture at Phaidra.\n\n* You will set up your development environment and start working on an onboarding exercise that will introduce you to various parts of our code base.\n\n* You will learn about how we use agile and be able to navigate our sprint boards and backlogs.\n\n* You will learn about various team standards and development & release processes.\n\n* You will start to learn about our system architecture and infrastructure.\n\n* You will start picking up few good โ€œfirst-tasksโ€ to get yourself accustomed to the end to end release flow.\n\n\n\n\nIn your first 60 daysโ€ฆ\n\n\n* You will get a solid understanding of what Phaidra does and how we do it.\n\n* You will meet with team members across Phaidra and started building relationships that will help you be successful at your job.\n\n* You will complete the onboarding exercise and will be on your way to completing your first production task.\n\n* You will take ownership for the MLOps work on the team, identify gaps and propose roadmap items on the topic.\n\n\n\n\nIn your first 90 daysโ€ฆ\n\n\n* You will be fully integrated in the team and with team members across the company.\n\n* You will have a more in-depth understanding of our system architecture and infrastructure.\n\n* You will complete your first on-call experience helping monitor and improve our production environments.\n\n* You will become an expert with our tooling.\n\n* You will start to contribute to knowledge sharing throughout Phaidra and the team.\n\n* You will take proactively drive MLOps topics in the team and represent it technically throughout the company.\n\n\n\nKey Qualifications\n\n\n* 7+ years of work experience.\n\n* Bachelors or Masters in Computer Science, or equivalent experience.\n\n* Strong experience on designing and implementing MLOps solutions for AI production systems\n\n* Expertise with production Software Engineering - relational and non-relational data modelling, micro-services, understanding of event driven systems, etc.\n\n* Strong experience building large scale multi-tenant systems with high availability, fault tolerance, performance tuning, monitoring, and statistics/metrics collection.\n\n* Strong expertise in Python and Cloud environments\n\n* Good grasp of Machine Learning (especially Deep Learning) fundamentals.\n\n* Ability to collaborate and communicate effectively in an all-remote setting\n\n* Doing your work with curiosity, ownership, transparency & directness, outcome orientation, and customer empathy.\n\n\n\nBonus\n\n\n* Experience as a service owner of a realtime production system - operating & monitoring services in production, including using observability tooling such as Prometheus, Grafana, Tempo or equivalent offerings and incident management.\n\n* Experience with building applications that can be deployed in cloud, hybrid or on prem environments\n\n* Exposure to Reinforcement Learning\n\n\n\nOur Stack\n\n\n* Languages - (Backend) Python, Go; (Frontend) JavaScript/TypeScript, React; Customer SDK & Clients - C# .NET\n\n* PyTorch\n\n* Cypress\n\n* Docker, Kubernetes, Terraform & Kapitan\n\n* Gitlab CI, ArgoCD, Atlantis, Vercel\n\n* GCP - GKE, PubSub, CloudSQL, BigTable, Postgres, etc.\n\n* Ray.io\n\n* REST & gRPC micro-services\n\n* Poetry, Pantsbuild\n\n\n\nGeneral Interview Process\n\nAll of our interviews are held via Google Meet, and an active camera connection is required.\n\n* Initial screening interview with a People Operations team member (30 minutes): The purpose of this interview is to meet you, learn more about your background, and discuss what you are looking for in a new position.\n\n* Hiring manager interview (30 minutes): The purpose of this meeting is for you to get to know the manager for the role. This chat will mainly focus on your previous experience and technical background. You can expect to talk about projects that you have worked on in the past and ask any questions about the team & role.\n\n* Technical Interview 1 (60 minutes): The purpose of this interview is to assess your skills in Machine Learning and related mathematics.\n\n* Technical Interview 2 (90 minutes): In this interview, we will go over a real world MLOps problem. You can expect to draw architecture diagrams using boxes & arrows in your browser. We will talk about system design, scalability and monitoring.\n\n* Meeting with VP of Engineering (30 minutes): This interview is a combination of technical and cultural fit assessment. You will cover the technical experience and the skills that you brinand have an opportunity to ask any questions about the teamโ€™s culture or vision.\n\n* Culture fit interview with Phaidraโ€™s co-founders (30 minutes): This interview focuses on alignment with Phaidraโ€™s values\n\n\nBase Salary\n\nUS Residents: $115,200-$208,800/year\n\nUK Residents: ยฃ96,400-ยฃ144,000/year\n\nThis position will also include equity.\n\nThese are best faith estimates of the base salary range for this position. Multiple factors such as experience, education, level, and location are taken into account when determining compensation. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Python, DevOps, Cloud, API, Senior, Engineer and Backend jobs that are similar:\n\n $65,000 — $110,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nSeattle, Washington, United States
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Postman


๐ŸŒ Probably worldwide
๐Ÿ’ฐ $60k - $115k*

Manager

 

Salesforce

 

Training

Technical

Strategy

Management

Lead

Operations

Marketing

Legal

Sales

Recruitment

Postman is hiring a
Remote Senior Marketing Operations Manager

Who Are We?\n\nPostman is the worldโ€™s leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaborationโ€”enabling users to create better APIs, faster. \n\nWe recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.\nThe Opportunity\n\nPostman is seeking a seasoned Senior Marketing Operations Manager to help take our systems, processes, and infrastructure to the next level. You will work closely with various Marketing stakeholders, and Sales Operations to assist in driving marketing impact while increasing operational efficiencies. You will oversee the marketing processes, and enablement of integrated marketing campaigns while providing technical expertise and guidance related to all systems and lead lifecycle flows. A successful candidate is a driven, highly collaborative teammate who loves systems, processes, data, and is energized by fast-paced environments.\nWhat Youโ€™ll Do\n\n\n* Ownership of Marketo, including processes and automation, in addition to other marketing technology tools such as Zuddl, Metadata.io, ZoomInfo, and others.\n\n* Manage the integration strategies and requirements with the related technologies\n\n* Optimize the lead management process including documentation of campaign execution, leads management, automation, and process flows.\n\n* Collaborate with key stakeholders across teams to identify gaps in current processes/systems and optimize workflows to increase efficiency across departments\n\n* Enable the Marketing team to perform day-to-day execution of campaigns through training and documentation\n\n* Work closely with the Sales Operations team to implement architecture requests related to workflows and tracking\n\n* Manage and improve scoring models and lifecycle management for leads by facilitating sales handoff, prioritization, and automated nurture programs\n\n* Responsible for data hygiene and enrichment including managing any 3rd party data and imports into the system\n\n* Ensure compliance with GDPR and CCPA regulations within our Marketing systems by partnering with in-house cybersecurity and legal council\n\n* Partner with Marketing team to scale the marketing technology infrastructure, systems and tools to better segment, target, and engage with prospects and customers, including lead and customer lifecycle, automation logic, & nurturing\n\n* Operate autonomously with a high level of quality and integrity\n\n\n\nAbout You\n\n\n* 8+ years experience in a B2B marketing operations or automation role\n\n* Deep experience with Marketo (Marketo certified preferred), SFDC (high proficiency with Salesforce preferred), and related platform integrations (i.e. Zuddl, CMS, ZoomInfo, Rampmetrics/Bizible, etc)\n\n* Understand demand generation including email strategies & execution\n\n* Technical aptitude: Have worked with highly complex processes and a large MarTech stack; ability to understand technologies and how to leverage them to achieve desired results\n\n* Exceptional interpersonal skills, ability to develop and maintain strong relationships with stakeholders and tailor communications to a broad range of internal and external audiences\n\n* Strategic, technical thinking and strong business acumen with a desire to problem solve and seek out opportunities to improve processes\n\n* Expertise in translating strategy to execution\n\n* Ability to navigate ambiguity, prioritize and manage multiple projects\n\n* Strong collaborator who seeks out feedback and input to build on existing infrastructure\n\n* Thoughtful problem-solving tendencies with the ability to take initiative and ownership with a focus on continuous improvement\n\n* A roll up your sleeves and get work done attitude\n\n\n\nOur Values\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\nWhat Else?\n\nThis is a remote role baed on the West Coast (USA) and the reasonably estimated salary for this role ranges from $135,000 to $175,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Salaries will vary outside of the listed metropolitan areas & the U.S.\nEqual Opportunity\n\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to API, Senior, Marketing, Legal and Sales jobs that are similar:\n\n $60,000 — $115,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Figment


Worldwide
๐Ÿ’ฐ $65k - $120k*

Manager

 

Jira

 

Web3

Crypto

Cryptocurrency

Support

Growth

Financial

Management

Lead

Marketing

Sales

Figment is hiring a
Remote Customer Success Manager Japan

\n\nFigment is the worldโ€™s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figmentโ€™s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.\n\nWe are a growth stage technology company โ€“ looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.\n\nAbout the Role\n\nIn the role of Customer Success Manager at Figment, you will serve as the primary contact for some of our most significant clients in Japan. Your role will be pivotal in delivering an exceptional onboarding experience. Your responsibilities include strengthening customer relationships, overseeing customer staking and onboarding processes, introducing new products to explore upsell opportunities, and gathering product feedback to uncover product growth\n\nResponsibilities\n\n\n* Provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle\n\n* Manage all all inbound customer requests from your book of customers\n\n* Identify, track and resolve customer pain points and queries and build scalable solutions to solve for these\n\n* Drive customer satisfaction practices to increase retention and drive upsell opportunities\n\n* Advocate for customer needs within the organization, working closely with product development sales and support teams\n\n* Provide expert guidance to clients on the best utilization of our solutions to meet their specific needs\n\n* Identify opportunities for account expansion and collaborate with the sales team to drive upsell initiatives\n\n* Keep customers informed about product updates, new features, and industry best practices\n\n* Support local APAC Lead with operational workflows, including partner engagement, client relationship management, creating presentation materials, assisting in marketing & events coordination and other administrative activities\n\n\n\n\nQualifications\n\n\n* Minimum of 3-5 years of relevant experience in a customer success management role, or a customer success position within the blockchain industry\n\n* Experience in working with senior stakeholders at organizations\n\n* Excellent cross functional communication and interpersonal skills\n\n* Strong problem solving and analytical skills\n\n* Deep familiarity with cryptocurrency products, blockchain technology and ideally protocol staking\n\n* Fluency in English and Japanese required\n\n* Experience in managing customer information and communication in Salesforce, JIRA and Intercom\n\n\n\n\n\nSee here for Figment's Privacy Policy.\n\n\n\n\nFigment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, API, Senior, Marketing and Sales jobs that are similar:\n\n $65,000 — $120,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nWorldwide
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Apollo

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

๐Ÿ‡บ๐Ÿ‡ธ United States
๐Ÿ‡จ๐Ÿ‡ฆ Canada
๐Ÿ’ฐ $60k - $110k*

Software

 

Design

 

React

GraphQL

Front End

Full-Stack

Technical

Developer

Code

Voice

Cloud

Go

Engineer

Engineering

Fullstack

Apollo

Apply now

๐Ÿ‘€ 870 views

โœ… 93 applied (11%)

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Apollo is hiring a
Remote Senior Software Engineer Fullstack

\nAre you an experienced full-stack developer excited to work on the developer tools that help the biggest companies around the world scale in production with GraphQL? If you care deeply about end-user experience and want to contribute to building tools that you, as a developer, can have a voice in guiding the direction of, read on! \n\n\nIf observability is your game, you could join Team Pulsar and focus on features that enable users to understand how their graph is used, ensure safety, provide insight into their graphโ€™s lifecycle, and help users deliver their graph to wider audiences. Youโ€™ll be working across the stack, from bringing designs to life to modeling the evolution of our systemโ€™s core data models. \n\n\nOr maybe youโ€™re more interested in building the tools that make using GraphQL easier, saves engineersโ€™ time, make collaboration easier, and make things clearer. You could join Team Nebula and focus on schema checks, schema change proposals, and Explorer. \n\n\nEither way, as a senior fullstack engineer, youโ€™ll be involved in the entire product development lifecycle, working across the stack on high-impact features. So join us and help shape the future of GraphOS!\n\n\n\nWhat You'll Do\n* Help design and build features that help the worldโ€™s largest enterprises go to production with GraphQL.\n* Build end-to-end features for our customers, using various languages in our tech stack such as React with TypeScript, Kotlin, Postgres, Kafka, Druid, Rust, and more.\n* Design table migrations to accommodate new features.\n* Work closely with product managers and designers to define product experiences and represent the engineering voice in product development.\n* Design and build technical integrations between Apollo's cloud services and popular developer tools like Datadog, Pagerduty, Sentry, OpenTelemetry, Terraform, and GitHub.\n* Use new Apollo prototypes before anyone else and help us hone our โ€œdevelopers building for developersโ€ experiences.\n* Help onboard new team members and explain the tools we build to our global developer community.\n* Help Apollo keep the lights on by joining our on-call rotation and enforce operational excellence.\n* Help us design and build our own schema, while figuring out our own best practices for schema building and graph scaling.\n\n\n\nAbout You:\n* Youโ€™ve worked on a full-stack app before and are familiar with the paradigms of API design and how servers and clients communicate.\n* Youโ€™re excited about GraphQL and modern developer tooling, and are interested in helping push the industry forward.\n* You are comfortable working across the stack and enjoy the breadth of work that comes from contributing to frontend code to thinking about systems design.\n* Youโ€™re excited to bring your own creativity and vision to the problems Apollo is solving for the developer community.\n* The idea of sharing your work broadly, both internally and externally, is exciting to you.\n* Youโ€™re looking forward to working with a distributed team.\n* You like learning and proactively keep up with new developer trends through reading books, watching videos, taking classes, or something similar.\n\n\n\n\n$144,500 - $185,000 a yearCompensation: In addition to the salary range above, we also provide equity and benefits. Our salary ranges are determined by role, level, and country.\nBenefits: Apollo offers all US-based employees a choice of 3 Anthem Blue Cross medical plans. California residents can also choose from 2 Kaiser plans. Dental is provided by Delta Dental and vision by VSP.\n\n\nLocation: This is a remote position that can be done from anywhere in the US or Canada.\n\n\nEqual Opportunity: Apollo is proud to be an equal opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce.\n\n\nPrivacy: California residents applying for positions at Apollo can see our privacy policy here.\n\n\nApollo is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, React, GraphQL, Cloud, API, Senior and Engineer jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nUnited States or Canada (remote)
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

closed

Figment

 This job is getting a high amount of applications right now (14% of viewers clicked Apply)

Worldwide
๐Ÿ’ฐ $60k - $100k*

Manager

 

Jira

 

Web3

Crypto

Cryptocurrency

Support

Growth

Financial

Management

Lead

Marketing

Sales

This job post is closed and the position is probably filled. Please do not apply. Work for Figment and want to re-open this job? Use the edit link in the email when you posted the job! ๐Ÿค– Closed by robot after apply link errored w/ code 403 3 months ago


\n\nFigment is the worldโ€™s leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figmentโ€™s institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.\n\nWe are a growth stage technology company โ€“ looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.\n\nAbout the Role\n\nIn the role of Customer Success Manager at Figment, you will serve as the primary contact for some of our most significant APAC clients. Your role will be pivotal in delivering an exceptional onboarding experience. Your responsibilities include strengthening customer relationships, overseeing customer staking and onboarding processes, introducing new products to explore upsell opportunities, and gathering product feedback to uncover product growth\n\nResponsibilities\n\n\n* Provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle\n\n* Manage all all inbound customer requests from your book of customers\n\n* Identify, track and resolve customer pain points and queries and build scalable solutions to solve for these\n\n* Drive customer satisfaction practices to increase retention and drive upsell opportunities\n\n* Advocate for customer needs within the organization, working closely with product development sales and support teams\n\n* Provide expert guidance to clients on the best utilization of our solutions to meet their specific needs\n\n* Identify opportunities for account expansion and collaborate with the sales team to drive upsell initiatives\n\n* Keep customers informed about product updates, new features, and industry best practices\n\n* Support local APAC Lead with operational workflows, including partner engagement, client relationship management, creating presentation materials, assisting in marketing & events coordination and other administrative activities\n\n\n\n\nQualifications\n\n\n* Minimum of 3-5 years of relevant experience in a senior account management role, or a customer success position within the blockchain industry\n\n* Experience in working with senior stakeholders at organizations\n\n* Excellent cross functional communication and interpersonal skills\n\n* Strong problem solving and analytical skills\n\n* Deep familiarity with cryptocurrency products, blockchain technology and ideally protocol staking\n\n* Additional languages preferred (Japanese, Korean and/or Indonesian)\n\n* Experience in managing customer information and communication in Salesforce, JIRA and Intercom\n\n\n\n\n\nSee here for Figment's Privacy Policy.\n\n\n \n\n\nFigment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, API, Senior, Marketing and Sales jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
closed

Upvest


Worldwide
๐Ÿ’ฐ $70k - $110k

Founder

 

Technical

 

Support

Financial

Investment

Fintech

Bank

Strategy

Management

Lead

Operations

Engineering

Upvest

๐Ÿ‘€ 56 views

โœ… 2 applied (4%)

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This job post is closed and the position is probably filled. Please do not apply. Work for Upvest and want to re-open this job? Use the edit link in the email when you posted the job! ๐Ÿค– Closed by robot after apply link errored w/ code 403 10 months ago


\n\n\nWeโ€™re looking for fintech enthusiasts to join us in creating the financial infrastructure of tomorrow. Weโ€™re building the first European Investment API to enable any financial institution to offer a broad range of investment products in their apps. Our view is backed by some of Europe's largest tech VCs (Earlybird, Notion Capital, Partech, HV Capital, ABN AMRO Ventures) by renowned fintech entrepreneurs (including Maximilian Tayenthal, founder of N26, and Felix Haas, founder of IDnow) and Bessemer Venture Partners in the USA.\n\nAt Upvest, our vision is to make investing as easy as spending money. By enabling any business to offer investment opportunities, our goal is to empower anyone to invest. Today, we count 100+ talented people from over 20 different countries.\n\n \n\nIf you are looking for the challenge of building a new securities trading bank with an Investment API, you are keen to take on a lot of responsibility quickly and gain a deep insight into the FinTech industry, then you have come to the right place and we are very much looking forward to getting to know you. \n\n\n\nTeam's mission\n\nThe backoffice at Upvest is at the heart of daily business. Its core focus is to ensure the smooth operation of all our services from order management to clearing, settlement and custody as well as corporate action processing. The Head of Back Office is the final responsible for the successful and efficient operations of the entire team, spanning all post-trading functions, timely resolution of client issues and people management responsibilities.\n\nAt Upvest, we pride ourselves in our strong proprietary technology that enables a very high level of automation along the entire investment value chain. The Head of Back Office is first in line to keep pushing that automation forward as a key stakeholder for the internal product team. The Head of Back Office is accountable for reaching the objectives for the team and reports directly into the VP Operations. Next to leading and improving the daily operations, the Head of Back Office will be in the lead for strategic projects within Operations, such as setting up new operating models and advancing our internationalization.\n\nThe role works alongside the Head of Implementation, responsible for the technical and operational support along the entire client lifecycle, as well as the Head of Brokerage, covering trade processing, peak account management and vendor management.\n\n\n\nThis role will give you the opportunity to:\n\n * \nEnsure smooth daily operations of our post-trading infrastructure\n * \nBe the direct counterpart on the daily business to our third-party vendors (e.g. custodians, market data vendors, trading venues etc.)\n * \nEstablish and maintain a clear overview of the operations relevant KPIs\n * \nReport regularly to senior leadership within Upvest\n * \nDefine clear and informed requirements for further development and improvement of our operations tooling\n * \nWork hand-in-hand with Product to keep advancing the level of automation and build the new industry standards in investment operations processing\n * \nEffectively manage, coach and support the team incl. hiring, role definitions, progression planning and regular performance reviews\n * \nContinuously optimize our daily operations and improve upon our standard processes and procedures\n * \nSet up clear team objectives and ensure prioritization of projects along company strategy and go-to-market roadmap\n \n\n\n\n\n\nJob requirements:\n\n * \n5+ years of experience leading teams in a modern brokerage middle-/back-office\n * \nDetailed understanding of brokerage and custody bank processes\n * \nKnowledge of neo brokerage and their infrastructure set ups\n * \nA strong team builder and proven people manager\n * \nPragmatic approach to solving complex problems in a regulated environment\n * \nProven track-record in working with modern Product and Engineering teams to deliver strong tooling solutions\n * \nAbility to work in a dynamic environment while keeping strong focus on getting things done\n * \nKnowledge / Experience in either a) (German) regulatory set up (MARisk, WPHG, KWG etc.) or b) European expansion of back office operations (i.e. transaction taxes, localisation of custody and tax requirements etc)\n \n\n\n\n\n\nWhy Upvest?\n\n * We're working on solving a hard problem: fixing the European securities financial infrastructure that empowers more people to be able to invest. You have the opportunity to contribute to this change.\n * We invest in you. From access to a personal coach, development budget and plenty of opportunities to grow in your role.\n * We take hiring seriously with a strong focus on keeping a high bar when interviewing (equally important is that we hire decent people, who are passionate about their craft and helping us achieve our shared mission).\n * While we're not quite fully-remote, we are committed to being a flexible employer, as we understand you don't have to be in the office to do your best work.\n * We live a culture of empowerment, trust (that we hire the best people and get out of their way) and openness (there's a greater advantage in sharing information than keeping it to ourselves).\n \n\n\nOur values:\n\n\n * Learn and grow. We aim high to shape our future. We give and request honest feedback knowing that we develop together. Progression over Perfection.\n * Team first. We make it easy for others. We value our differences and are open to others' opinions. We win and celebrate together! Team over Egos.\n * Own the outcome. Whether we win or we lose, we stand together. We are proactive and get the job done. Outcome over Process.\n * Tell the story. We always start with the why. We share knowledge to empower others. Transparency over Complexity.\n \n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
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