Plusgrade is hiring a Remote Intermediate Accounting Analyst
\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nโข Responsible for the Funds Receivable from Payment Processors for the Points business unit, which is a key SOX control. This includes the reconciliation, timely issue resolution & analysis.\nโข Responsible for Accounts Receivable for the Points business unit. This includes invoice creation, deposit application, collections, AR Aging reports, analysis of balances & creation of any allowance for doubtful accounts as needed.\nโข Responsible for creation, maintenance and disposal of Fixed Assets and Intangibles including any analysis and financial statement notes.\nโข Responsible for Prepaid accounts, the monthly amortization, reconciliation & analysis.\nโข Responsible for the preparation & analysis of various Balance Sheet Reconciliations on a monthly basis as required.\nโข Preparation and review of Partner and Earn Mall remittances on time (ensuring in compliance with contractual payment terms)\nโข Assist with financial close procedures for each month-end, quarter-end and year-end.\nโข Ensure compliance with related SOX controls and processes, and following Internal Controls in area of responsibility.\nโข Other administrative duties as needed\nโข Work on special projects based on departmental and company/business needs, including system implementation, upgrades, and other ad-hoc requests\n\n\n\n\nYOU ARE SOMEONE WITH:\nโข University or college degree in Accounting, Finance, Economics or other related field\nโข Advanced skills with Microsoft Office products, specifically Excel, Word and PowerPoint and Google Docs\nโข Superior communication skills with the ability to work across all levels\nโข Excellent analytical skills and strong attention to detail\nโข Ability to analyze and resolve issues independently and present recommendations to supervisor\nโข Ability to work effectively within a team, demonstrating flexibility and adaptability\nโข Ability to multi-tasks and working under pressure within tight timelines\nโข Ability to plan, organize and prioritize many tasks and responsibilities while maintaining a positive attitude\nโข Cooperative and service-oriented attitude\nโข Ability to initiate action to accomplish an objective and goals; be proactive\nโข Experience with Oracle NetSuite and FloQast is an asset\n\n\n\n\nWHAT YOUโLL LOVE ABOUT US:\n๐ฆ RRSP/401(k) Matching \n๐ฅ Comprehensive Health Plans \n๐ Flexible Paid Time Off \nโ๏ธ Travel Experience Credit \n๐ง Annual Wellness Credit \n๐ฅ Team Events and Monthly Lunches\n๐ป Home Office/Commuter Credit \n๐ Work From Anywhere Program \n๐ผ Parental Leave Top Up \n๐ Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\nโข Recruiter Phone Interview \nโข Hiring Manager Interview\nโข Take-home Assessment or remote coding exercise (if applicable)\nโข Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didnโt pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Accounting, Travel and Microsoft jobs that are similar:\n\n
$95,000 — $200,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Plusgrade is hiring a Remote Senior Financial Analyst
\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nAs the Senior Financial Analyst for the Financial Planning & Analysis team you will be responsible for forecasting and analysis, and supporting the Manager, Financial Planning & Analysis in completing inter-departmental projects and developing models that support the Plusgrade Solutions business unit. You will help identify and analyze new growth opportunities beyond existing approaches to further improve the business and sustain profitable growth.\n\n\nWeโre looking for a candidate with high attention to detail, an analytical thought process, and exceptional problem-solving skills. \n\n\nAs the Senior Financial Analyst, you will:\n\n\nโข Oversee financial forecasting and analysis process for the Solutions business unit \nโข Play a key role in the annual revenue planning process & monthly forecasting\nโข Support process on business reviews and stakeholder communications, including collaborating across the organization to capture progress against the business plan, key updates on priorities, risks, and identifying opportunities\nโข Lead Adaptive Insights integration and monthly updates\nโข Support price optimization automation and ad-hoc requests from commercial, product & GMs\nโข Lead Revenue leakage monitoring and opportunity analysis\nโข Collaborate with cross-functional teams to ensure models consider downstream impacts\nโข Analyze partner data and performance to identify trends, risks and opportunities\nโข Oversee reporting, maintaining & analysis of KPI dashboards \nโข Assist in training junior financial analysts \n\n\n\n\nYOU ARE SOMEONE WITH:\nโข 3+ years of experience in similar roles\nโข CMA/ CPA-CMA preferred \nโข Travel and/or ecommerce experience is preferred\nโข Ability to analyze data and make actionable recommendations with minimum direction\nโข Results-oriented with a sense of urgency\nโข Customer-oriented, strives to exceed internal and external customer expectations\nโข Clear, consistent and reliable communicator\nโข Advanced Excel skills required \nโข Comfortable in a fast-paced, dynamic environment\nโข Flexible and can handle change in a positive fashion\nโข Conscientious about integrity, social responsibility and respect\n\n\n\n\nWHAT YOUโLL LOVE ABOUT US:\n๐ฆ RRSP/401(k) Matching \n๐ฅ Comprehensive Health Plans \n๐ Flexible Paid Time Off \nโ๏ธ Travel Experience Credit \n๐ง Annual Wellness Credit \n๐ฅ Team Events and Monthly Lunches\n๐ป Home Office/Commuter Credit \n๐ Work From Anywhere Program \n๐ผ Parental Leave Top Up \n๐ Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\nโข Recruiter Phone Interview \nโข Hiring Manager Interview\nโข Take-home Assessment or remote coding exercise (if applicable)\nโข Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didnโt pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Travel, Senior and Ecommerce jobs that are similar:\n\n
$65,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Hi ๐ weโre Glean. We make study software that improves your confidence and ability to learn. \n\n\n* Weโre a SaaS scale up and one of the fastest growing tech companies in the North. \n\n* Thereโs 100+ of us around the UK with our HQ in Leeds. \n\n* Our software is award-winning and used by 100,000s of students at over 800 universities & colleges worldwide. \n\n* Weโve been rated an outstanding company to work for by Best Companies. \n\n* Weโre growing so we can achieve our mission to support 1 million students to become better learners by 2026. \n\n\n\n\n \nThe role of Senior Data Analyst: \n\nGlean is seeking a proactive and experienced Data Analyst to join our Data & Analytics team. The successful candidate will play a key role in advancing our data maturity journey, driving our understanding of the product and user base through insightful analysis and visualisation.\n\n \nMeet the team: \n\nThe data team currently consists of a Data and Analytics Lead, 2 Data Engineers, 1 Data Analyst and 1 Data Scientist. This role will mostly work closely with the Data Analyst and Data Scientist, though as a small team there will still be a lot of crossover with Data Engineering. Data has recently moved into Technology at Glean, meaning there will be cross-functional collaboration with Engineering, UX and Product.\n\nYour Manager will be Phil, the Data and Analytics Lead, who has been at Glean for a year and has 10 years of experience in Data. \n\n \nWhat youโll be doing: \n\nData Analysis and Visualization: \n\n\n* Develop both ad-hoc and recurring reports using Tableau to provide actionable insights into product performance and user behaviour.\n\n* Drive the data team's presence across the organisation by sharing interesting and impactful insights.\n\n* Champion the adoption of Tableau as a primary data visualisation tool across the organisation.\n\n* Identify and leverage valuable data sources to enrich our understanding of user interactions and product usage.\n\n* Utilise dbt to model data and maintain reporting schemas in Databricks, ensuring data accuracy and consistency.\n\n\n\n\nCollaboration:\n\n\n* Collaborate cross-functionally with teams across the organisation to extract maximum value from available data.\n\n* Work closely with data engineers to integrate data from diverse sources and ensure data quality and integrity.\n\n* Contribute to the implementation and refinement of the organisation's overall data strategy, aligning data initiatives with business objectives.\n\n\n\n\nInfluencing and Consultation:\n\n\n* Advocate for best practices in data management and visualisation, influencing data processes to uphold standards of quality and reliability.\n\n* Provide consultation and guidance on data visualisation techniques to ensure consistency and effectiveness in reporting.\n\n\n\n\n \nAbout you: \n\n\n* Proven experience in data analysis and visualisation, with proficiency in Tableau or a similar visualisation tool\n\n* Strong SQL skills and experience with data modelling and schema design\n\n* Python knowledge\n\n* Experienced in storytelling through data visualisation tools\n\n* Curious minded \n\n* Able to take the initiative and willing to drive projects independently\n\n* Excellent attention to detail\n\n* An eye for accessible design\n\n* Ability to give and receive feedback\n\n\n\n\n \n๐ฐSalary and benefits:\n\nยฃ55,000 - ยฃ70,000 dependent upon experience \n\n๐๏ธ 33 days annual leave (Inclusive of bank holidays)\n\n๐ 3 gifted days off at Christmas\n\n๐ Generous individual learning and training allowance \n\nโ Truly flexible hours to suit when you work best \n\n๐ป Full home working set up and beautiful collaborative office space \n\n๐ด Nomad working policy with family travel insurance \n\n๐ผ Enhanced 26 weeks maternity and 4 weeks paternity (fully paid)\n\n๐ค Health cash plan (from glasses to massages) \n\n๐ธ 6% employer pension contribution\n\n \nLocation: \n\nWe have a beautiful office space in Leeds and we love it when we get together to collaborate in person. We typically operate a hybrid way of working, however some of our roles support remote working within the UK, if you live more than 50 miles from the office. \n\nWe will discuss ways of working with you at interview however if you have any questions before you apply please reach out to [email protected] \n\n \n๐ก What to expect next: \n\nWeโll review your application and provide a response within 1 week. Even if itโs not the news youโd hoped for, we appreciate itโs good to know either way. \n\nIf we invite you to meet with us for interview, hereโs an overview of what the process will look like: \n\n* Screening interview with someone in our Recruitment team (30 minutes). \n\n* First stage interview including a 30 minute task and a competency based CV review with the hiring manager and another Glean colleague (90 mins).\n\n* Final stage interview which is a 1 hour culture and values interview. You will be meeting with the hiring manager and one of the Executive Team.\n\n\n\nAhead of your interview you will receive a confirmation email outlining who youโll be meeting and when, anything youโll need to prepare in advance and any resources we think you might find helpful. \n\n \n๐ Interested in learning more about a career at Glean? \n\nHere are a few further resources:\n\nAbout Glean\n\nWorking at Glean Blog\n\nThe Glean Study Tool \n\n \n๐ Not quite the right role for you however youโd love to be a part of Gleanโs journey? \n\nLetโs connect! Reach out to [email protected] and weโll add you to our network, to keep you updated with any future opportunities we think you might be interested in.\n\n \n๐ Applicant Privacy Notice \n\nWe think itโs important that you understand how we use and handle your personal information, so hereโs a link to our privacy notice. By submitting your application, youโre confirming that youโve read and understood this notice. \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n
$60,000 — $125,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nLeeds, England, United Kingdom
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nโข Responsible for the Funds Receivable from Payment Processors for the Points business unit, which is a key SOX control. This includes the reconciliation, timely issue resolution & analysis.\nโข Responsible for Accounts Receivable for the Points business unit. This includes invoice creation, deposit application, collections, AR Aging reports, analysis of balances & creation of any allowance for doubtful accounts as needed.\nโข Responsible for creation, maintenance and disposal of Fixed Assets and Intangibles including any analysis and financial statement notes.\nโข Responsible for Prepaid accounts, the monthly amortization, reconciliation & analysis.\nโข Responsible for the preparation & analysis of various Balance Sheet Reconciliations on a monthly basis as required.\nโข Preparation and review of Partner and Earn Mall remittances on time (ensuring in compliance with contractual payment terms)\nโข Assist with financial close procedures for each month-end, quarter-end and year-end.\nโข Ensure compliance with related SOX controls and processes, and following Internal Controls in area of responsibility.\nโข Other administrative duties as needed\nโข Work on special projects based on departmental and company/business needs, including system implementation, upgrades, and other ad-hoc requests\n\n\n\n\nYOU ARE SOMEONE WITH:\nโข University or college degree in Accounting, Finance, Economics or other related field\nโข Advanced skills with Microsoft Office products, specifically Excel, Word and PowerPoint and Google Docs\nโข Superior communication skills with the ability to work across all levels\nโข Excellent analytical skills and strong attention to detail\nโข Ability to analyze and resolve issues independently and present recommendations to supervisor\nโข Ability to work effectively within a team, demonstrating flexibility and adaptability\nโข Ability to multi-tasks and working under pressure within tight timelines\nโข Ability to plan, organize and prioritize many tasks and responsibilities while maintaining a positive attitude\nโข Cooperative and service-oriented attitude\nโข Ability to initiate action to accomplish an objective and goals; be proactive\nโข Experience with Oracle NetSuite and FloQast is an asset\n\n\n\n\nWHAT YOUโLL LOVE ABOUT US:\n๐ฆ RRSP/401(k) Matching \n๐ฅ Comprehensive Health Plans \n๐ Flexible Paid Time Off \nโ๏ธ Travel Experience Credit \n๐ง Annual Wellness Credit \n๐ฅ Team Events and Monthly Lunches\n๐ป Home Office/Commuter Credit \n๐ Work From Anywhere Program \n๐ผ Parental Leave Top Up \n๐ Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\nโข Recruiter Phone Interview \nโข Hiring Manager Interview\nโข Take-home Assessment or remote coding exercise (if applicable)\nโข Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didnโt pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Accounting and Microsoft jobs that are similar:\n\n
$77,500 — $145,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nMontreal, Quebec
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Plusgrade is hiring a Remote Technical Business Analyst
\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nThe Global Care Team (our name for Customer Care) forms a critical component of our Operations team and our customer experience ecosystem. We are seeking an ambitious individual to join our growing team and help with the daily operation of supporting our global customer base. Reporting to the Global Care Manager, the Technical Business Analyst will be responsible for front-line support of our partner base, as well as monitoring the health of our platform. As a Technical Business Analyst you will work closely with our Partner Success, Product, and Engineering teams to identify root causes and triage/resolve issues as applicable. We firmly believe there are many challenging opportunities in travel technology, if you are excited about helping us solve some of them, we would like to meet you!\n\n\n\n\nWHAT YOU WILL BE DOING:\nโขWorking alongside your team to support the customer and meet our service level agreement obligations.\nโขProviding exceptional service to our global partners.\nโขManaging customer relationships for post-sales delivery requests and major issues.\nโขEstablishing and developing an internal and external knowledge base through documentation and learning sessions.\nโขProviding technical and product support for our partners.\nโขTriaging and identifying the root cause of issues - providing assistance and collaborating with relevant teams to resolve issues.\nโขMonitoring the health of our platform and assisting with efforts to develop automated workflows.\nโขActing as a subject matter expert and communicating recommendations of processes, tools, and optimizations to internal teams and other stakeholders.\nโขOverseeing the successful completion of complex technical projects, from project planning to execution.\n \nYOU ARE SOMEONE WITH:\nโขStrong integrity and ownership skills and a desire to learn\nโขAbility to work well within a team environment and meet deadlines\nโขAbility to grasp new concepts quickly and efficiently\nโขStrong time management and personal organization skills to handle multiple assignments\nโขExcellent spoken and written communication skills in English, other languages are an asset\nโขKnowledge or familiarity with Excel, SQL, HTML, JIRA and/or Splunk\nโขExperience in supporting partners/customer over multiple time zones\nโขExperience in working with a Service Desk\nโขAirline industry knowledge or are familiarity with travel technology\n\n\n\n\nWHAT YOUโLL LOVE ABOUT US:\n๐ฅ Comprehensive Health Plans \n๐ Flexible Paid Time Off \nโ๏ธ Travel Experience Credit \n๐ง Annual Wellness Credit \n๐ฅ Team Events and Monthly Lunches\n๐ป Home Office/Commuter Credit \n๐ Work From Anywhere Program \n๐ผ Parental Leave Top Up \n๐ Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\nโข Recruiter Phone Interview \nโข Hiring Manager Interview\nโข Take-home Assessment or remote coding exercise (if applicable)\nโข Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didnโt pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSingapore
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