\nDepartment: Information Technology\n\nLocation: Bengaluru, Karnataka, India (On-Site)\n\n \n\nWhy project44:\n\nOur mission is to usher in a new era of trust and predictability to transportation and logistics,โฏbut thereโs still a lot of work to be done. The industry is massive, as is the opportunity. Weโre looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world.โฏโฏWeโre changing the way the world ships, and weโre looking for you to help us get there!โฏ\n\n \n\nPosition Overview:\n\nAt project44 weโre building a world-class Information Technology department to drive a world-class team member experience. Youโll work on the newest technology and be on the bleeding edge of innovation. We discarded yesterdayโs tech a month ago. As an IT Analyst, you will be responsible for supporting our project44 team members globally. You will work with other IT Analysts, IT Engineers, IT Project Managers, and IT Leadership across the globe to provide a world-class team member experience by delivering personalized, professional, and timely support to our team members globally. You will represent the front line of the Information Technology department and be one of the first people our team members interact with when they have questions, issues or requests.\n\n \n\nWhat you bring\n\n\n* Maybe you went to university for IT, maybe you learned it all in your basement โ weโre good either way.\n\n* This isnโt your first time doing this. Youโve worked one to three years in a similar helpdesk environment in an employee-facing role supporting a global organization\n\n* You favor Microsoft over Google and love to work with Microsoft 365 including Office 365, Azure AD, and Endpoint Device Manager / Intune\n\n* If we went to your house, weโd find macOS and Windows devices and hopefully at least one Raspberry Pi device because you like to tinker\n\n* While we donโt really care if you have certifications, we want to know you a continual learner and that you continually invest in yourself\n\n* You arenโt a fan of doing the same thing every day and thrive in a fast-paced and unpredictable environment\n\n* Ability to analyze and work with data and troubleshoot issues in a structured way\n\n* Service minded. You will be supporting team members all over the world.\n\n* Open mind-set, open to learning and applying new skills. You are structured, and have a desire to take initiative and responsibility\n\n* Active listening and strong communication skills to relate to all levels of the organization\n\n* Ability to translate difficult IT problems to non-technical end-users using terms and analogies they understand\n\n* A drive to grow in your career\n\n\n\n\n \n\nResponsibilities include, but are not limited to:\n\n\n* Continual monitoring of helpdesk queue for new tickets and updates to existing tickets\n\n* Excellent and consistent ticket updates informing end-users and colleagues of ticket status\n\n* A professional, courteous and rapid response to individual users both in-office and remote\n\n* Maintain the existing Macs, PCs, and peripherals to standards determined by the company policy, by performing upgrades, new installations and carrying out routine procedures\n\n* Deploy Macs, PCs, and associated peripherals including new installations and the redeployment of existing equipment\n\n* Assist in the compilation of technical documentation, guidelines and procedures\n\n* Troubleshoot macOS, Windows 10/11, iOS and Android end-user devices\n\n* Troubleshoot various SaaS applications including but not limited to Slack, Zoom, Atlassian (Confluence/Jira), and the Microsoft 365 platform\n\n* Perform new-hire setup and training sessions\n\n* Perform onboarding and offboarding tasks\n\n* Collaborating on various projects across the organization\n\n\n\n\n \n\nAbout project44\n\nSince 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, weโve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the worldโs leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.\n\n \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Microsoft and Android jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBangalore, Karnataka, India
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