\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nWe are looking for an IT Analyst to join our Corporate Systems team for a permanent position. You will be supporting our corporate users with all things technology! This is an opportunity to work hands-on with technology within an innovative and fast-paced team Atmosphere.\n\n\nReporting to the CS Manager, the IT Analyst will be responsible for:\n\n\n• Support all standard workstation system applications\n• Provide end-user support and orientation for all supported hardware and software systems\n• Support 3rd party system applications used by various business units\n• Configure, deploy, and maintain networked PCs, laptops and networked printers\n• Verify software updates for user’s workstations are being applied\n• Act as secondary vendor liaison for maintenance and support issues\n• Procure hardware and software as required\n• Initiate incident tracking and maintain log history of all workstations\n• Generate and maintain documentation and procedures\n• Provide first level system support; moves, adds, changes and desktop setup\n• Assist with other ad-hoc requests\n\n\n\n\nYOU ARE SOMEONE WITH:\n• Excellent communication skills, both oral and written.\n• Strong organizational skills\n• Exceptional interpersonal skills required to assist internal customer with all areas of IT support\n• Knowledge of Windows 10, Windows Server 2008/2012/2016, Mac OSX and Linux\n• Knowledge of MS Office 2013/2016/365 applications\n• Hands on experience with Google Workspace administration\n• Basic knowledge of Jira, Slack, and other modern productivity tools\n• General knowledge of Google Apps (Gmail, Drive, Docs, Sheets, etc.)\n• Familiarity with Active Directory administration\n• General knowledge of network infrastructure\n• Knowledge of basic PC repair and upgrades\n• Knowledge of mobile device administration (Android, iOS)\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Recruiter, Travel and Mobile jobs that are similar:\n\n $50,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario

\nRemote - USA, East Coast preferred\n\nWith millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.\n\nEvery employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.\n\nHospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.\nThe Role:\n\nThe Tax Analyst will report to the Director of Global Tax and join an outstanding finance operation inside KAYAK and OpenTable (KOT), both key brands of Booking Holdings Inc. This individual will work collaboratively to support the daily operations of the global tax function and promote an environment of continuous improvement and curiosity.\n\nWe're looking for someone who 1) loves numbers! 2) possesses a learning and growth mindset and continuously challenges the status quo, and 3) appreciates different perspectives in a global organization. This position will support the Tax team with the day-to-day tax operations of KOT’s global business and is encouraged to work closely with various KOT team members (Accounts Receivable/Payable and Finance Systems to mention a few) and departments.\n\nIf you're someone who thrives in a fast-paced environment and is excited to support domestic and international tax initiatives, apply today!\nIn this role, you will: \n\n\n* Assist with the preparation of monthly, quarterly, and annual income tax provisions (prior ASC 740 experience a plus)\n\n* Support the preparation of income tax provision supporting work papers which include ASC 740-10 (FIN 48) calculations, tax account roll-forward schedules, and return to provision analysis\n\n* Assist with the preparation of income tax journal entries, account reconciliations, and quarterly variance analysis\n\n* Provide tax support for various departments such as preparing tax projections, modeling various income tax scenarios, and assisting with ad hoc financial analysis\n\n* Work cross-functionally to collect data for the income tax provision and compliance\n\n* Respond to inquiries from tax authorities regarding notices and examinations\n\n* Assist in SOX testing for income tax accounts\n\n* Stay ahead of changes in tax statutes and regulations\n\n\n\nPlease apply if you have: \n\n\n* 2-3 years work experience in a professional setting\n\n* Bachelor's degree or equivalent experience, preferably with an emphasis in Accounting, Finance, Economics or a related field\n\n* Basic understanding of tax accounting concepts\n\n* High work standards and strong work ethics, and can manage multiple shifting priorities in a dynamic environment\n\n* Ability to communicate and present issues in a clear and effective manner\n\n* A high attention to detail, accuracy, and follow-through\n\n* Advanced proficiency in Microsoft Excel\n\n* Strong analytical and problem-solving skills\n\n* A self-starter attitude while remaining team-oriented\n\n\n\nA few of the benefits you get at OpenTable—\n\n\n* Work from (almost) anywhere; wherever you do your best work\n\n* Focus on mental health and well-being\n\n* Company paid therapy sessions through SpringHealth\n\n* Company paid subscription to HeadSpace\n\n* Company-wide weeks off each year - the whole team fully recharges (and returns without a pile-up of work!)\n\n* Generous paid parental leave\n\n* Generous paid vacation + time off for your birthday\n\n* Paid volunteer time\n\n* Health, dental & vision plans\n\n* 401k with company match\n\n* Focus on your career growth\n\n* Enriched learning and development opportunities\n\n* Leadership development\n\n* Access to thousands of on-demand e-learnings\n\n\n\n\nThere are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this United States located role is $70,000-$90,000.\n\nIn addition to a competitive base salary, roles are eligible for additional compensation and benefits including annual cash bonus; health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave and benefits.\nDiversity, Equity, and Inclusion\n\nOpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.\n\nWe ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\n\n#LI-Remote\n\n“Remote work allowed”\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Testing, Travel, Accounting and Finance jobs that are similar:\n\n $60,000 — $97,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\n• Responsible for the Funds Receivable from Payment Processors for the Points business unit, which is a key SOX control.  This includes the reconciliation, timely issue resolution & analysis.\n• Responsible for Accounts Receivable for the Points business unit.  This includes invoice creation, deposit application, collections, AR Aging reports, analysis of balances & creation of any allowance for doubtful accounts as needed.\n• Responsible for creation, maintenance and disposal of Fixed Assets and Intangibles including any analysis and financial statement notes.\n• Responsible for Prepaid accounts, the monthly amortization, reconciliation & analysis.\n• Responsible for the preparation & analysis of various Balance Sheet Reconciliations on a monthly basis as required.\n• Preparation and review of Partner and Earn Mall remittances on time (ensuring in compliance with contractual payment terms)\n• Assist with financial close procedures for each month-end, quarter-end and year-end.\n• Ensure compliance with related SOX controls and processes, and following Internal Controls in area of responsibility.\n• Other administrative duties as needed\n• Work on special projects based on departmental and company/business needs, including system implementation, upgrades, and other ad-hoc requests\n\n\n\n\nYOU ARE SOMEONE WITH:\n• University or college degree in Accounting, Finance, Economics or other related field\n• Advanced skills with Microsoft Office products, specifically Excel, Word and PowerPoint and Google Docs\n• Superior communication skills with the ability to work across all levels\n• Excellent analytical skills and strong attention to detail\n• Ability to analyze and resolve issues independently and present recommendations to supervisor\n• Ability to work effectively within a team, demonstrating flexibility and adaptability\n• Ability to multi-tasks and working under pressure within tight timelines\n• Ability to plan, organize and prioritize many tasks and responsibilities while maintaining a positive attitude\n• Cooperative and service-oriented attitude\n• Ability to initiate action to accomplish an objective and goals; be proactive\n• Experience with Oracle NetSuite and FloQast is an asset\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting, Travel and Microsoft jobs that are similar:\n\n $95,000 — $200,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario

\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nAs the Senior Financial Analyst for the Financial Planning & Analysis team you will be responsible for  forecasting and analysis, and supporting the Manager, Financial Planning & Analysis in completing inter-departmental projects and developing models that support the Plusgrade Solutions business unit. You will help identify and analyze new growth opportunities beyond existing approaches to further improve the business and sustain profitable growth.\n\n\nWe’re looking for a candidate with high attention to detail, an analytical thought process, and exceptional problem-solving skills. \n\n\nAs the Senior Financial Analyst, you will:\n\n\n• Oversee financial forecasting and analysis process for the Solutions business unit \n• Play a key role in the annual revenue planning process & monthly forecasting\n• Support process on business reviews and stakeholder communications, including collaborating across the organization to capture progress against the business plan, key updates on priorities, risks, and identifying opportunities\n• Lead Adaptive Insights integration and monthly updates\n• Support price optimization automation and ad-hoc requests from commercial, product & GMs\n• Lead Revenue leakage monitoring and opportunity analysis\n• Collaborate with cross-functional teams to ensure models consider downstream impacts\n• Analyze partner data and performance to identify trends, risks and opportunities\n• Oversee reporting, maintaining & analysis of KPI dashboards \n• Assist in training junior financial analysts    \n\n\n\n\nYOU ARE SOMEONE WITH:\n• 3+ years of experience in similar roles\n• CMA/ CPA-CMA preferred \n• Travel and/or ecommerce experience is preferred\n• Ability to analyze data and make actionable recommendations with minimum direction\n• Results-oriented with a sense of urgency\n• Customer-oriented, strives to exceed internal and external customer expectations\n• Clear, consistent and reliable communicator\n• Advanced Excel skills required \n• Comfortable in a fast-paced, dynamic environment\n• Flexible and can handle change in a positive fashion\n• Conscientious about integrity, social responsibility and respect\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Travel, Senior and Ecommerce jobs that are similar:\n\n $65,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario

\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\n• Responsible for the Funds Receivable from Payment Processors for the Points business unit, which is a key SOX control.  This includes the reconciliation, timely issue resolution & analysis.\n• Responsible for Accounts Receivable for the Points business unit.  This includes invoice creation, deposit application, collections, AR Aging reports, analysis of balances & creation of any allowance for doubtful accounts as needed.\n• Responsible for creation, maintenance and disposal of Fixed Assets and Intangibles including any analysis and financial statement notes.\n• Responsible for Prepaid accounts, the monthly amortization, reconciliation & analysis.\n• Responsible for the preparation & analysis of various Balance Sheet Reconciliations on a monthly basis as required.\n• Preparation and review of Partner and Earn Mall remittances on time (ensuring in compliance with contractual payment terms)\n• Assist with financial close procedures for each month-end, quarter-end and year-end.\n• Ensure compliance with related SOX controls and processes, and following Internal Controls in area of responsibility.\n• Other administrative duties as needed\n• Work on special projects based on departmental and company/business needs, including system implementation, upgrades, and other ad-hoc requests\n\n\n\n\nYOU ARE SOMEONE WITH:\n• University or college degree in Accounting, Finance, Economics or other related field\n• Advanced skills with Microsoft Office products, specifically Excel, Word and PowerPoint and Google Docs\n• Superior communication skills with the ability to work across all levels\n• Excellent analytical skills and strong attention to detail\n• Ability to analyze and resolve issues independently and present recommendations to supervisor\n• Ability to work effectively within a team, demonstrating flexibility and adaptability\n• Ability to multi-tasks and working under pressure within tight timelines\n• Ability to plan, organize and prioritize many tasks and responsibilities while maintaining a positive attitude\n• Cooperative and service-oriented attitude\n• Ability to initiate action to accomplish an objective and goals; be proactive\n• Experience with Oracle NetSuite and FloQast is an asset\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting and Microsoft jobs that are similar:\n\n $77,500 — $145,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMontreal, Quebec

\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nThe Global Care Team (our name for Customer Care) forms a critical component of our Operations team and our customer experience ecosystem. We are seeking an ambitious individual to join our growing team and help with the daily operation of supporting our global customer base. Reporting to the Global Care Manager, the Technical Business Analyst will be responsible for front-line support of our partner base, as well as monitoring the health of our platform. As a Technical Business Analyst you will work closely with our Partner Success, Product, and Engineering teams to identify root causes and triage/resolve issues as applicable. We firmly believe there are many challenging opportunities in travel technology, if you are excited about helping us solve some of them, we would like to meet you!\n\n\n\n\nWHAT YOU WILL BE DOING:\n•Working alongside your team to support the customer and meet our service level agreement obligations.\n•Providing exceptional service to our global partners.\n•Managing customer relationships for post-sales delivery requests and major issues.\n•Establishing and developing an internal and external knowledge base through documentation and learning sessions.\n•Providing technical and product support for our partners.\n•Triaging and identifying the root cause of issues - providing assistance and collaborating with relevant teams to resolve issues.\n•Monitoring the health of our platform and assisting with efforts to develop automated workflows.\n•Acting as a subject matter expert and communicating recommendations of processes, tools, and optimizations to internal teams and other stakeholders.\n•Overseeing the successful completion of complex technical projects, from project planning to execution.\n \nYOU ARE SOMEONE WITH:\n•Strong integrity and ownership skills and a desire to learn\n•Ability to work well within a team environment and meet deadlines\n•Ability to grasp new concepts quickly and efficiently\n•Strong time management and personal organization skills to handle multiple assignments\n•Excellent spoken and written communication skills in English, other languages are an asset\n•Knowledge or familiarity with Excel, SQL, HTML, JIRA and/or Splunk\n•Experience in supporting partners/customer over multiple time zones\n•Experience in working with a Service Desk\n•Airline industry knowledge or are familiarity with travel technology\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off \n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSingapore

\nWhat we do. Electric Car Leasing \n\n\nWhy we do it. Greener. Fairer. Future.\n\n\n\n\nAt Octopus Electric Vehicles we’re developing a data platform that provides data services to all areas of our business. The aim of the platform is to enable self-service of data analytics of data hungry internal users as well as automation of all our data workflows - from simple ETL jobs to (future) ML training and prediction. \n\n\nThe data team at OEV is a newly established team and is growing at speed. We have invested time and resources on establishing a core data platform, and are now leveraging technology to automate processes and reporting, so we can focus on solving interesting problems and answering complex questions across the whole customer domain - from customer operations to financial modelling. We are looking for an experienced data analyst that is equally passionate about using technology to grow the business and decarbonise the UK’s fleet.\n\n\nThis is a fantastic opportunity to work on data problems that genuinely move us closer to Net Zero with a company that is passionate about building great technology to change the way customers travel sustainably. \n\n\n\nWhat you'll do \n* Collaborate with other teams to understand their challenges and identify opportunities for using data solutions to improve efficiency and/or drive informed decision making\n* Build new data sources and data pipelines that deliver key data and insights to the business (this will include integration with third party systems and ingestion through APIs)\n* Build tables and models in DBT that allow less technical users to self-serve and carry out their own reporting and analytics\n* Build and maintain automated dashboards and reports that are effective in helping stakeholders monitor key performance indicators and easily make decisions\n* Create frameworks and documentation to enable self-serve in the business (e.g. utilising data dictionaries, running onboarding workshops, coaching new users)\n* Use data analytics and data science to help us work out what we do well, what we should improve, and what we should do next\n* Help shaping the direction of our growing team\n\n\n\nWhat you'll need\n* You don’t need experience with electric vehicles (we can teach you that!), but having worked in similar environments might be a bonus.\n* First and foremost, we want our people to have a passion for decarbonisation. You’ll have a keen interest in improving data literacy in a growing business, and using technology to automate processes so we can focus on interesting problems\n* You’ll have a curious and self-driven approach, as well as the ability to extract clear objectives and requirements from broad challenges or questions\n* You’ll have a real eagerness to get your hands dirty and work across the whole data lifecycle\n* Ideally you’ll have at least 2-3 years of experience working in data teams\n* You’ll have great attention to detail\n* You’ll have expertise in communicating complex ideas clearly, and a strong background in using data to influence decisions and behaviours\n* You’ll have experience in the following (in rough priority order): SQL (experience in writing performant queries), Python, Data transformation, Data visualisation (dashboarding / BI tooling) DBT (desirable, not required)\n* It would be valuable to have experience working with ambiguity in a scale-up (or scale-up-like) environment \n* You’ll have passion about shaping the direction of the team, and excitement about working across all areas of the business\n\n\n\nWhy else you'll love it here\n* Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!\n* Octopus Energy is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people  \n* Visit our perks hub - Octopus Employee Benefits\n\n\n\n\n\nAbout us \n\n\nThe electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. \n\n\nWe’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal.\n\n\nOctopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. \n\n\nWe're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs.\n\n\nIf this sounds like you then we'd love to hear from you. \n\n\nStudies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.\n\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\n\n\nJOB SUMMARY: \n\nAs a member of the Professional Services team, the Business Analyst (BA) is an external-facing, project-based role, focused on the elicitation of Customer User Stories, their documentation and analysis, and the declarative configuration of the solution that results from this documentation. Note that the BA is the owner of all User Stories for a given implementation, whether the story work is declarative or custom.  The Business Analyst collaborates with the Project Manager, Solution Architect & Developer roles, to ensure adherence to contracted scope and budget, and to affirm their solution design and configurations have been optimized for their customer’s requirements and business operations. The BA also drives data migration activities, including object mapping and data validation (post migration). Additionally, the BA works closely with their Project Manager, to groom their backlog and validate quality/accuracy of any deliverables. This role is further responsible for documenting a customer’s full software configuration/solution, providing demonstrations of configurations/solutions, and for end-User training and supporting the effort through deployment and go live.\n\n \n\nRESPONSIBILITIES: \n\n\n* Facilitate customer meetings, either virtually or in person as required by the Project.\n\n* Lead requirements elicitation and User Story documentation.\n\n* Execute software configurations in alignment with the documentation and contracted scope/budget.\n\n* Create a backlog of Stories, by project, for review and collaboration with the Project Manager.\n\n* Work with the Solution Architect and Developer roles to document solutions\n\n* Develop test scripts and acceptance criteria for the user stories\n\n* Prioritize and assign user stories to the development team\n\n* Perform configuration of our application, including Salesforce configuration\n\n* Validate all customization work and provide Customer-facing demonstrations.\n\n* Prepare and analyze data conversion requirements; identify data gaps.\n\n* Collaborate with data architects for data migration activities.\n\n* Lead User Acceptance Testing, deployment and validation activities.\n\n* Complete required project documentation (configuration documentation, User Stories, functional designs, deployment checklists, support documentation, etc.).\n\n* Directly and effectively train customer’s personnel in the use of the system.\n\n* Clearly and effectively communicate with team and with customers regarding status, technical issues, enhancements, and creative solutions\n\n* Maintain target billable utilization while providing quality work\n\n\n\n\n REQUIREMENTS: \n\n\n* Minimum 3 years of experience working as an admin/analyst in Salesforce.com environment with external clients/customers\n\n* Salesforce admin (ADM201) certification\n\n* Knowledge of all aspects of testing end-user products: Functional, Performance, Security, Usability, etc.\n\n* Excellent troubleshooting, analysis, and problem-solving skills\n\n* Ability to effectively prioritize and escalate issues as required\n\n* Excellent written and verbal communication skills; adept at presentation to customers and senior management\n\n* Experience with Project Management tools such as Jira/Confluence or similar tools\n\n* Solid experience with the Microsoft Office Suite and Products (Word, Excel, PowerPoint, Sharepoint, Teams, Visio)\n\n* Ability to work remotely without direct supervision.\n\n* Occasional travel may be necessary as required by the customer.\n\n\n\n\nPreferred\n\n\n* Previous experience or knowledge of working on Fonteva product/application\n\n* Experience with other CRM/Association Management Systems\n\n* Working knowledge of Salesforce.com administration, configuration, customization, and third-party integration or other CRM environment\n\n* Prior consulting experience\n\n* Additional certifications such as (PAB, DEV 1)\n\n\n\n\nEmployee Referral Bonus\n\nThis position is eligible for a 1,000 USD employee referral\n\nAccess Referral Form Here\n\nSalary Range Disclosure\nThe base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.\n\nSalary Range\nUS Remote: $100,000- $120,000 USD per year plus bonus\n\n \n\n \n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Salesforce, Consulting, Testing, Microsoft and Senior jobs that are similar:\n\n $55,000 — $82,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n