\nDepartment: Information Technology\n\nLocation: Bengaluru, Karnataka, India (On-Site)\n\n \n\nWhy project44:\n\nOur mission is to usher in a new era of trust and predictability to transportation and logistics,โฏbut thereโs still a lot of work to be done. The industry is massive, as is the opportunity. Weโre looking for bright, ambitious individuals to join our growing global team and help us enable a more productive and successful world.โฏโฏWeโre changing the way the world ships, and weโre looking for you to help us get there!โฏ\n\n \n\nPosition Overview:\n\nAt project44 weโre building a world-class Information Technology department to drive a world-class team member experience. Youโll work on the newest technology and be on the bleeding edge of innovation. We discarded yesterdayโs tech a month ago. As an IT Analyst, you will be responsible for supporting our project44 team members globally. You will work with other IT Analysts, IT Engineers, IT Project Managers, and IT Leadership across the globe to provide a world-class team member experience by delivering personalized, professional, and timely support to our team members globally. You will represent the front line of the Information Technology department and be one of the first people our team members interact with when they have questions, issues or requests.\n\n \n\nWhat you bring\n\n\n* Maybe you went to university for IT, maybe you learned it all in your basement โ weโre good either way.\n\n* This isnโt your first time doing this. Youโve worked one to three years in a similar helpdesk environment in an employee-facing role supporting a global organization\n\n* You favor Microsoft over Google and love to work with Microsoft 365 including Office 365, Azure AD, and Endpoint Device Manager / Intune\n\n* If we went to your house, weโd find macOS and Windows devices and hopefully at least one Raspberry Pi device because you like to tinker\n\n* While we donโt really care if you have certifications, we want to know you a continual learner and that you continually invest in yourself\n\n* You arenโt a fan of doing the same thing every day and thrive in a fast-paced and unpredictable environment\n\n* Ability to analyze and work with data and troubleshoot issues in a structured way\n\n* Service minded. You will be supporting team members all over the world.\n\n* Open mind-set, open to learning and applying new skills. You are structured, and have a desire to take initiative and responsibility\n\n* Active listening and strong communication skills to relate to all levels of the organization\n\n* Ability to translate difficult IT problems to non-technical end-users using terms and analogies they understand\n\n* A drive to grow in your career\n\n\n\n\n \n\nResponsibilities include, but are not limited to:\n\n\n* Continual monitoring of helpdesk queue for new tickets and updates to existing tickets\n\n* Excellent and consistent ticket updates informing end-users and colleagues of ticket status\n\n* A professional, courteous and rapid response to individual users both in-office and remote\n\n* Maintain the existing Macs, PCs, and peripherals to standards determined by the company policy, by performing upgrades, new installations and carrying out routine procedures\n\n* Deploy Macs, PCs, and associated peripherals including new installations and the redeployment of existing equipment\n\n* Assist in the compilation of technical documentation, guidelines and procedures\n\n* Troubleshoot macOS, Windows 10/11, iOS and Android end-user devices\n\n* Troubleshoot various SaaS applications including but not limited to Slack, Zoom, Atlassian (Confluence/Jira), and the Microsoft 365 platform\n\n* Perform new-hire setup and training sessions\n\n* Perform onboarding and offboarding tasks\n\n* Collaborating on various projects across the organization\n\n\n\n\n \n\nAbout project44\n\nSince 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continues to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, weโve created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the worldโs leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.\n\n \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Microsoft and Android jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBangalore, Karnataka, India
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This job post is closed and the position is probably filled. Please do not apply. Work for Localcoin and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 403 8 months ago
\nABOUT LOCALCOIN\n\nLocalcoin is a rapidly-growing company that is revolutionizing the way people buy and sell digital currencies. Our mission is to empower individuals to join the cryptocurrency economy and make it more accessible for everyone. As Canada's largest Bitcoin ATM network, we offer an expanding product line that enables crypto-enthusiasts to easily participate in the digital currency world.\n\nWe are passionate about what we do and we believe that success comes from being creative and innovative. As a member of our team, you will work alongside a talented and dynamic group of individuals who will support your growth and development in your career. We are a startup that fosters a culture of transparency, collaboration, and innovation. If you are a self-starter looking for a challenging and rewarding role in a dynamic and fast-paced environment, we want to hear from you. Join us and be a part of the future of digital currencies!\n\nYOUR ROLE AS A IT SUPPORT ANALYST\n\nLocalcoin seeks to inspire the future of digital currency globally as the largest bitcoin ATM network in Canada. Localcoin is seeking an experienced IT Support Analyst to join our growing Engineering team who will play a key role as the contact point for all IT related assignments and processes across our company. \n\n\nThis individual will be responsible for taking ownership of our IT Support Desk by providing front-line support to all staff members with solutions related to operating systems, software, hardware and network issues.The ideal candidate will not only be an expert in problem solving and troubleshooting technical issues but will also have experience managing users, devices, permissions and policies as well as improving IT support processes. Effective communication and collaboration with other teams is essential for the success of the IT support desk.\n\nThis position will be based out of our office in Etobicoke, ON with a hybrid work schedule. \n\nYOUR IMPACT\n\n\nProvide technical assistance and support to users on a daily basis by responding to requests for assistance and providing solutions to their problems in a timely manner.\n\nInstall, configure, and maintain hardware, software, and other electronic equipment.\n\nTroubleshoot system and network problems, diagnosing and resolving hardware and software issues.\n\nEnsure the security and privacy of data and systems through the implementation of appropriate OS policies.\n\nMaintain and update documentation on hardware and software configurations and support procedures and processes\n\nProvide training to users on new hardware and software installations.\n\nManage and maintain inventory of IT assets, including hardware and software licenses.\n\nCollaborate with other members of the IT team to implement new technologies and projects.\n\nCreate and maintain documentation on hardware and software configurations and support procedures and processes\n\nProvide training to users on new hardware and software installations.\n\nManage and maintain inventory of IT assets, including hardware and software licenses.\n\nCollaborate with other members of the IT team to implement new technologies and projects.\n\n\n\n\nTHIS IS YOU\n\n\nUniversity or college degree/diploma in computer science, information systems or related\n\nMinimum 3 years experience in a similar specifically with Jira administration: Jira schemes (Workflow, Screen, Issue Types, Field Configuration and Custom fields) \n\nGreat communication skills; able to communicate effectively with cross functional staff\n\nAbility to diagnose and troubleshoot problems within Windows, and Mac operating systems as well as iOS and Android devices\n\nExperienced with Google Cloud platform policies and device management\n\nExperienced with setting up printing, Wifi and VPN networks\n\nKnowledge of computer networks and common protocols TCP/IP, UDP, TLS, SSL, HTTP\n\nExperienced with cloning tools for disk imaging such as Acronis True Image\n\n\n\n\nTHIS IS NICE\n\n\nPrior experience with Jira Automation\n\nPrior experience with HTTP REST integrations\n\nPrior experience working with Jumpcloud platform\n\nPrior experience with OpenVPN and CloudRouters\n\nPrior experience with Windows group policy and windows deployment toolkit is a plus. \n\nKnowledge of Business Process Management tools and platforms\n\n\n\n\nWHY YOU WILL LOVE WORKING AT LOCALCOIN!\n\nProfessional Development\n\nWe are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us!\n\nHealth & Wellness Benefits\n\nWe offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.\n\nEvents and Socials\n\nJust because we are working remotely, does not mean we donโt know how to get together! When you join our team, youโll enjoy everything from industry events, themed monthly team social events and much more!\n\nEmployee Discounts \n\nAll of our team members enjoy exclusive employee discounts at all of our cryptocurrency ATMs across Canada.\n\nLocalcoin is proud to be an equal opportunity employer and is committed to fostering a diverse and inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage throughout the recruitment process, please notify your recruiter. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Analyst, Bitcoin, Cloud and Android jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nCanada
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.