\nVeeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.\n\n\nAt the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.\n\n\nAs a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.\n\n\nJoin us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.\n\n\nThe Role\n\n\nThe vision of our Link data application family is to connect life sciences with key people to improve research and care. Link for MedTech is a real-time customer intelligence tool for Marketing, Medical Affairs, and MSL teams to build and execute engagement plans with key people in a compliant way. \n\n\nAs one of our QA Analysts, you will be the subject matter expert for questions regarding the data structure and quality of a specific Link Product. You will ensure the data we use meets the product goal and provide data analysis for the various stakeholders. You will be closely working with product management, data operations, data governance, software engineering, and quality assurance teams. \n\n\nTo thrive in your role, you need to have an academic background in the technical field and initial working experience with data analytics, large databases, and complex data sets. You are a fast learner, detail-oriented, have a growth mindset, and can turn data into valuable insights. You communicate effectively with stakeholders and can deliver high-quality results within a tough timeline. You are comfortable working remotely in an international environment.\n\n\nWe care about a great cultural fit. You should enjoy working at speed in multi-cultural teams. If you are excited about data, Life Sciences, and working for a fast-growing tech company, we are the optimal fit.\n\n\n\nWhat You'll Do\n* Assure that data quality and compliance meet our high standards \n* Extract data from databases (e.g., Redshift, Mongo DB)\n* Analyze large data sets and generate insights\n* Modify existing SQL scripts to meet product needs\n* Identify data gaps and quality issues \n* Root cause analysis\n* Build and maintain a technical data model (entity relationship diagram)\n* Create customized reports and dashboards for internal stakeholders \n\n\n\nRequirements\n* University degree in an analytical or technical field, e.g., bioinformatics, computer science, applied mathematics\n* 1+ years of working experience in data analysis or data quality\n* Intermediate level of SQL (joins of multiple tables, subqueries, subquery factoring)\n* Experience working with large databases and data sets\n* Confident spreadsheet user (pivot tables, nested formulas)\n* Strong written and verbal communication skills in English \n\n\n\nNice to Have\n* Work experience in life science, healthcare, pharmaceutical, or MedTech\n* Data analysis tools (KNIME)\n* Database technologies (Redshift, NoSQL/MongoDB)\n* Programming (Python, R)\n* Data visualization tools (Tableau, PowerBI)\n\n\n\nPerks & Benefits\n* Opportunity to work in a diverse and international workspace\n* Personal development budget\n* A significant contribution to the pension fund\n* Life insurance\n* Fitness reimbursement\n\n\n\n\n\n#RemoteUK\n\n\nVeeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.\n\n\nAs an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.\n\n\nIf you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected]. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n
$90,000 — $165,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited Kingdom - London
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n\n\nAbout this role\n\nAs a Junior Data Analyst, you will be helping Petvisor’s enterprise customers benefit from this data by analyzing customer data and creating custom audience segments to meet their specific needs. This entails understanding the workings of the products from the data perspective, identifying customer utilization patterns, and correlating with data requests. This role offers a unique opportunity for individuals passionate about data analysis and customer satisfaction to contribute to our goal of enabling customers to succeed with our products.\n\n \n\nApply if you’re excited to:\n\n\n* Analyze PetDesk’s unique data, perform advanced analysis, and provide reporting to both company leadership and enterprise customers\n\n* Work closely with customers to understand their messaging outreach requirements and create customized reports using data visualization tools and techniques\n\n* Translate high-level business or product objectives into accurate, efficient, and effective segmentation solutions, delivering critical insights to the product team. Continuously refine and optimize segmentation based on customer feedback\n\n* Establish data quality standards, troubleshoot data validation, proactively identify issues, and ensure the accuracy and integrity of data in custom segments and campaigns by conducting thorough quality checks and validations\n\n* Document the process of creating custom audience segments, including data sources, methodologies, and any specific customer preferences or requirements\n\n* Collaborate with cross-functional teams including product managers, developers, and strategic enterprise account managers, to ensure alignment between customer requirements and product capabilities\n\n* Serve as the subject matter expert for delivering targeted audience-based messaging in a data-driven way. Facilitate inquiries into our audience capabilities, then interpret and explain the findings to stakeholders clearly and concisely–addressing any questions or concerns they may have\n\n\n\n\n \n\nAbout You\n\n\n* University degree in a quantitative field such as Statistics, Mathematics, Computer Science, or related field\n\n* Strong analytical skills with the ability to translate complex data into actionable insights\n\n* Relentless attention to detail to ensure data results are accurate and complete\n\n* Proficiency in data analysis and manipulation using tools such as SQL and Python\n\n* Experience with large-scale database technology such as Snowflake and common tools such as Git, Bitbucket, JupyterLab are required\n\n* Experience with data visualization tools such as Tableau or similar is preferred\n\n* Internal and external consulting or customer-facing experience with the ability to effectively communicate technical concepts to non-technical stakeholders\n\n* Exemplary written and verbal communication skills coupled with unparalleled follow-up skills\n\n* Customer-centric mindset with a strong commitment to delivering high-quality solutions and exceeding customer expectations\n\n* Proactive and inquisitive learner who seeks out and capitalizes on opportunities for growth\n\n* Previous experience in a similar role or familiarity with SaaS products and/or Enterprise services is a plus\n\n\n\n\n\n\nBenefits & Perks \n\n\n* Medical coverage for employees and dependents (80-90% covered by employer)\n\n* Employer HSA contribution with HDHP\n\n* 401(k) match up to 3.5% \n\n* Dependent Care Flexible Spending Account (FSA)\n\n* Dental & Vision coverage available \n\n* Basic Life and AD&D Insurance\n\n* Short and Long Term Disability\n\n* Flexible Time Off & 13 Paid Annual Holidays\n\n* Paid Parental Leave\n\n* Pawternity Leave, Financial Pet Adoption Support & Subsidized Pet Insurance\n\n* $250 Annual Stipend for Learning and Development\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Consulting jobs that are similar:\n\n
$75,000 — $127,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nMaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds, Brenntag, Cintas, Michaels, and Shell.\n\nWe've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Toast and PagerDuty.\n\nThis role is remote in Canada or USA.\n\nAs a Data Analyst, you will use your expertise with data analysis to uncover valuable insights in order to inform product strategy at MaintainX. You will make use of data sets across different platforms to understand product health and feature performance, and partner with Product Managers to help them understand the opportunities to improve their workstreams.\n\nWhat you’ll do:\n\n\n* Guide product strategy through analyses on the performance of product features and experiments.\n\n* Use internal and external data sources to identify opportunities for product development improvements.\n\n* Work with Product team partners to inform goal setting and help implement monitoring such as reporting dashboards.\n\n* Present results to Product team partners and collaborators.\n\n\n\n\nAbout you:\n\n\n* Bachelor's degree in Statistics, Mathematics, Economics, Engineering, Computer Science, or a similar field.\n\n* 4+ years professional experience in the SaaS industry analyzing large datasets, visualizing information, and informing strategy.\n\n* Experience in statistical modelling with at least one statistical software package (e.g. Python, R)\n\n* Strong analytical skill set capable of defining problems and developing innovative solutions utilizing appropriate methods and frameworks.\n\n* Expertise in creating reports and presentations for non-technical audiences.\n\n* Experience with product analytics platforms (e.g Google Analytics, Amplitude, etc.)\n\n* Proficiency with SQL, Python, or similar language with the ability to learn additional analytics tools.\n\n* Proficiency with data visualization (Tableau).\n\n\n\n\nWhat’s in it for you:\n\n\n* Competitive salary and meaningful equity opportunities.\n\n* Healthcare, dental, and vision coverage.\n\n* 401(k) / RRSP enrollment program.\n\n* Take what you need PTO.\n\n* A Work Culture where:\n\n\n\n* You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.\n\n* We believe in meritocracy, where ideas and effort are publicly celebrated.\n\n\n\n\n\n\nAbout us:\n\nOur mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.\n\nMaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Cloud jobs that are similar:\n\n
$52,500 — $115,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Street Context is hiring a Remote Technical Support Analyst
\nAs a Technical Support Analyst, you're part of a Technical Support team that is focused on making our clients and users successful and happy when using our platform. Our clients are the largest banks and broker-dealers in the world, and their users are our bread and butter. As a Technical Support Analyst, you will take on a breadth of customer-facing responsibilities and serve as a key liaison between Street Context and its customers in the institutional finance industry. Your importance to our mission and direct contribution to our continued success cannot be under-spoken.\n\n\nYou're the first point of contact for our users when they need help or have questions. You’ll communicate with institutional finance professionals consisting of traders, salespeople, research analysts, portfolio managers, hedge fund managers, and everyone in between. You will be in contact with users from around the world – ensuring their product experience is phenomenal. You’ll also be working alongside our top-notch sales, customer success, and engineering teams to socialize our customers' feedback internally, and conquering anything that comes our way.\n\n\nYou'll drive the continuous improvement process by relaying clients' suggestions and concerns across the organization. You’ll work collaboratively to build exceptional customer support for our customers by monitoring short-term and long-term metrics. You will find yourself surrounded by exceptional people, from all walks of life, in pursuit of a common goal. The growth you will experience in this role is second to none, as you are stepping into an environment with a firm commitment to professional and personal development.\n\n\nAdditionally, you will support and work closely with our EMEA Sales team, you will play a key role in providing guidance to optimize their experience. There may be instances where you will need to visit existing and prospective clients during which you will represent Street Context with the utmost professionalism during customer meetings. These include phone calls, video conferences, or face-to-face meetings which may be conducted at the client’s offices.\n\n\nWhile Street Context head office is currently a hybrid model, this position will operate as a primarily remote opportunity. \n\n\nThis is a remote opportunity for residents in London, England only.\n\n\n\nYour know-how\n* You're fanatic about customer support, satisfaction, and product adoption\n* You are friendly and have a professional demeanour, enjoy communicating with people, and can easily develop a positive rapport\n* You can think quickly on your feet and are tenacious and leave no stone unturned when problem solving independently\n* You have a sense of humour and your patience is in no short supply\n* You have exceptional communication skills, both verbal and written\n* You have the ability to multi-task and juggle multiple priorities at onceYou excel at Excel\n\n\n\nIt's a bonus if\n* You have direct support experience in banking/finance or a SaaS startup\n* You have prior experience in business and customer-facing roles related to Implementation, Customer Success Management or previous Customer Support\n* You’re familiar with a variety of web-based support desk platforms such as Zendesk, Confluence, Jira, etc\n* You have an understanding of the institutional finance space and maybe even a little bit of software and product development\n* You have knowledge of technical terms like SMTP, SPF, DNS, CNAME, DMARC, etc\n\n\n\n\n\nStreet Context is on a mission to build more efficient Capital Markets. We're developing technology that provides highly scalable sources of customer insights for investment banks, brokerages, and independent research providers. We provide our customers with insights that enable them to pinpoint revenue opportunities, build client intel, and anticipate the needs of the market. \n\n\nWe take ownership of our projects and work together to foster a fun and transparent environment. Our days are spent thinking through complex scenarios and tackling major challenges using innovative technology. We’re agile in our process and responsive to the market, seeking to fundamentally improve an institutional industry. We are a team of experts, joined by outstanding advisors and world-class investors, on a quest to build a superior product and a top-notch company. We work, play, and win as a team. We enjoy spending time with one another and celebrate our accomplishments together.\n\n\nIf you see an opportunity for yourself with us, apply now to continue the conversation and learn more about how you can become part of Street Context.\n\n\nStreet Context is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity and gender expression, receipt of public assistance, record of offences, sex or sexual orientation.\n\n\nTo that end, Street Context is committed to making our recruitment processes as accessible as possible including providing accommodations during the recruitment and hiring process as required. Upon request, Street Context will consult with applicants to provide or arrange for suitable accommodation. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Video, Finance and Sales jobs that are similar:\n\n
$52,500 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Hi 👋 we’re Glean. We make study software that improves your confidence and ability to learn. \n\n\n* We’re a SaaS scale up and one of the fastest growing tech companies in the North. \n\n* There’s 100+ of us around the UK with our HQ in Leeds. \n\n* Our software is award-winning and used by 100,000s of students at over 800 universities & colleges worldwide. \n\n* We’ve been rated an outstanding company to work for by Best Companies. \n\n* We’re growing so we can achieve our mission to support 1 million students to become better learners by 2026. \n\n\n\n\n \nThe role of Senior Data Analyst: \n\nGlean is seeking a proactive and experienced Data Analyst to join our Data & Analytics team. The successful candidate will play a key role in advancing our data maturity journey, driving our understanding of the product and user base through insightful analysis and visualisation.\n\n \nMeet the team: \n\nThe data team currently consists of a Data and Analytics Lead, 2 Data Engineers, 1 Data Analyst and 1 Data Scientist. This role will mostly work closely with the Data Analyst and Data Scientist, though as a small team there will still be a lot of crossover with Data Engineering. Data has recently moved into Technology at Glean, meaning there will be cross-functional collaboration with Engineering, UX and Product.\n\nYour Manager will be Phil, the Data and Analytics Lead, who has been at Glean for a year and has 10 years of experience in Data. \n\n \nWhat you’ll be doing: \n\nData Analysis and Visualization: \n\n\n* Develop both ad-hoc and recurring reports using Tableau to provide actionable insights into product performance and user behaviour.\n\n* Drive the data team's presence across the organisation by sharing interesting and impactful insights.\n\n* Champion the adoption of Tableau as a primary data visualisation tool across the organisation.\n\n* Identify and leverage valuable data sources to enrich our understanding of user interactions and product usage.\n\n* Utilise dbt to model data and maintain reporting schemas in Databricks, ensuring data accuracy and consistency.\n\n\n\n\nCollaboration:\n\n\n* Collaborate cross-functionally with teams across the organisation to extract maximum value from available data.\n\n* Work closely with data engineers to integrate data from diverse sources and ensure data quality and integrity.\n\n* Contribute to the implementation and refinement of the organisation's overall data strategy, aligning data initiatives with business objectives.\n\n\n\n\nInfluencing and Consultation:\n\n\n* Advocate for best practices in data management and visualisation, influencing data processes to uphold standards of quality and reliability.\n\n* Provide consultation and guidance on data visualisation techniques to ensure consistency and effectiveness in reporting.\n\n\n\n\n \nAbout you: \n\n\n* Proven experience in data analysis and visualisation, with proficiency in Tableau or a similar visualisation tool\n\n* Strong SQL skills and experience with data modelling and schema design\n\n* Python knowledge\n\n* Experienced in storytelling through data visualisation tools\n\n* Curious minded \n\n* Able to take the initiative and willing to drive projects independently\n\n* Excellent attention to detail\n\n* An eye for accessible design\n\n* Ability to give and receive feedback\n\n\n\n\n \n💰Salary and benefits:\n\n£55,000 - £70,000 dependent upon experience \n\n🏖️ 33 days annual leave (Inclusive of bank holidays)\n\n🎄 3 gifted days off at Christmas\n\n🎓 Generous individual learning and training allowance \n\n⌚ Truly flexible hours to suit when you work best \n\n💻 Full home working set up and beautiful collaborative office space \n\n🌴 Nomad working policy with family travel insurance \n\n🍼 Enhanced 26 weeks maternity and 4 weeks paternity (fully paid)\n\n🤍 Health cash plan (from glasses to massages) \n\n💸 6% employer pension contribution\n\n \nLocation: \n\nWe have a beautiful office space in Leeds and we love it when we get together to collaborate in person. We typically operate a hybrid way of working, however some of our roles support remote working within the UK, if you live more than 50 miles from the office. \n\nWe will discuss ways of working with you at interview however if you have any questions before you apply please reach out to [email protected] \n\n \n💡 What to expect next: \n\nWe’ll review your application and provide a response within 1 week. Even if it’s not the news you’d hoped for, we appreciate it’s good to know either way. \n\nIf we invite you to meet with us for interview, here’s an overview of what the process will look like: \n\n* Screening interview with someone in our Recruitment team (30 minutes). \n\n* First stage interview including a 30 minute task and a competency based CV review with the hiring manager and another Glean colleague (90 mins).\n\n* Final stage interview which is a 1 hour culture and values interview. You will be meeting with the hiring manager and one of the Executive Team.\n\n\n\nAhead of your interview you will receive a confirmation email outlining who you’ll be meeting and when, anything you’ll need to prepare in advance and any resources we think you might find helpful. \n\n \n👀 Interested in learning more about a career at Glean? \n\nHere are a few further resources:\n\nAbout Glean\n\nWorking at Glean Blog\n\nThe Glean Study Tool \n\n \n💌 Not quite the right role for you however you’d love to be a part of Glean’s journey? \n\nLet’s connect! Reach out to [email protected] and we’ll add you to our network, to keep you updated with any future opportunities we think you might be interested in.\n\n \n📄 Applicant Privacy Notice \n\nWe think it’s important that you understand how we use and handle your personal information, so here’s a link to our privacy notice. By submitting your application, you’re confirming that you’ve read and understood this notice. \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n
$60,000 — $125,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLeeds, England, United Kingdom
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
PointClickCare is hiring a Remote Process Analyst Acute & Payer
\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nJob Summary\n\n\nPointClickCare is seeking a highly motivated, determined, and results-oriented Process Analyst with a demonstrated track record of leading analytics efforts to identify insights that drive actions and enhance our client interactions at scale.\n\n\n By leveraging knowledge of Professional Services best practices, and reporting platforms, including PowerBi and Salesforce, the candidate will drive professional services growth by designing, implementing, and maintaining effective operational processes, as well as building delivery reporting and analytics to enable performance monitoring.\n\n\nThe candidate will have excellent verbal and written communication skills, extensive analytical and process design experience, and proven effectiveness in collaborating with cross-functional teams.\n \nKey Responsibilities\n \n· Completes the full analytics journey from stitching data together, analyzing data, creating powerful visualizations, and automating/implementing solutions that solve business problems.\n - Scopes, builds, maintains, and publishes reports that include key performance indicators, budgets, actuals, and ratios for the professional services team. The reports will be concise and serve an audience, which includes executive and senior leadership.\n· Analyze existing systems and operational procedures, understanding the operational needs and business goals of the company. This will be accomplished by initiating cross-collaborative interviews and conversations and observing workflows.\n· Conduct gap and impact analysis (root-cause analysis) related to as-is processes and desired future-state. Conduct system and process walk-throughs for validation and approval with project and key stakeholders.\n· Performs data analysis and designs ad hoc reporting, as requested by the Professional Services Directors and other members of executive and senior leadership.\n· Own documentation of operational delivery processes including writing, standardizing and version control. Collect relevant data from within the company and from customers, creating databases for data storage and future access.\n \nSkills & Qualifications:\n \n· Bachelor's Degree or equivalent experience, with a degree in information systems, analytics/business intelligence, engineering, mathematics, statistics, other relevant discipline.\n· 3+ years in a similar position at a SaaS company -Advanced SQL skills -Experience with SAS/R/Python or other advanced analytics tools.\n· Experience designing, developing, and implementing data visualization dashboards utilizing Excel and PowerBI or other Business Intelligence tools that provide real-time visibility into performance results\n· The ability to balance between day-to-day demands and long-term project initiatives.\n· Experience in digital analytics / customer analytics / omni-channel analytics with a demonstrated track record of results.\n· Knowledge of predictive/prescriptive statistical modeling and translating insights to action through real-time site personalization and A/B testing. \n· Excellent written and communication skills\n· Excellent organizational, project management, time management, analytical and problem solving skills\n· Strong creative presentation creation skills\n· Experience with PSA (Professional Service Automation) tools like TaskRay, Kimble/Kanta, etc.\n \nTravel: \n \n25% or less within the US, occasional travel to headquarters in Toronto\n\n\n\n\n\n\n\n#LI-Remote #LI-JD1\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS and Senior jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or Mississauga
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout OffSec\n\nFounded in 2007 by the creators of Kali Linux, OffSec (formerly known as Offensive Security) is the leading provider of continuous professional and workforce development, training, and education for cybersecurity practitioners. OffSec’s distinct pedagogy and practical, hands-on learning help organizations fill the infosec talent gap by training their teams on today’s most critical skills.\n\nBecome a part of our global presence and work from anywhere. With team members in over 40 countries, we believe in inspiring people of all backgrounds and communities. The OffSec team is composed of diverse, internationally published authors, conference speakers, and seasoned information technology professionals from both the private sector and governments worldwide.\n\nExcited about our mission and what we do? Apply and join us!\n\nAbout the Job\n\nWe are seeking a talented Business Analyst to join our Content Strategy team in the cybersecurity training and workforce development industry. As a Business Analyst for the Content team, you will play a critical role in driving our strategic initiatives forward by conducting comprehensive competitive and market analysis, building business cases, scoping documents, and creating sales enablement materials around our online learning content. \n\nOur team is growing and needs individuals with the grit to inspire, craft, and execute amazing new visions for our training product portfolio. Come be a partner with our Content, Product, and Marketing teams, help create the future of cybersecurity workforce development, training and education products, and deliver delightful learning experiences for our learners and customers..\n\nExcited about our mission and what we do? Apply and join us!\n\nDuties and responsibilities\n\n\n* Conduct thorough competitive analysis to identify market trends, strengths, weaknesses, opportunities, and threats.\n\n* Perform market analysis to identify emerging trends, customer needs, and potential areas for growth.\n\n* Develop business cases for new product offerings, features, or enhancements based on market research and analysis.\n\n* Create scoping documents outlining project requirements, objectives, timelines, and resource needs.\n\n* Collaborate with cross-functional teams to gather input and align on project goals and deliverables.\n\n* Design and develop sales enablement materials, including presentations, collateral, and other resources to support the sales team.\n\n* Stay informed about industry developments, emerging technologies, and competitive offerings to inform decision-making and strategy.\n\n* Provide insights and recommendations to senior management based on analysis and findings.\n\n* Work independently and proactively to drive projects forward, while also collaborating effectively with team members.\n\n* Understand company and product strategy and develop business cases for the Content Development team \n\n* Gain a deep understanding of values we want to deliver to our learners and customers\n\n* Understand business outcomes sufficiently well in our content roadmap to be able to help prioritize items to drive the biggest business impact\n\n* Demonstrate an unwavering commitment to excellence, team culture, and living the OffSec values\n\n\n\n\nQualifications\n\n\n* Minimum of 2 - 3 years of experience as a business analyst for a high growth B2B or B2C ecommerce products, experience with SaaS products, LMS, online training products highly desired.\n\n* Strong analytical skills with the ability to gather, analyze, and interpret data from various sources.\n\n* Excellent written and verbal communication skills, with the ability to effectively communicate complex concepts to diverse audiences.\n\n* Technical competency in cybersecurity or IT is strongly preferred \n\n* Creative thinking and problem-solving skills.\n\n* Comfortable working in a fully remote environment\n\n* Good business acumen in understanding business outcomes and how to deliver business impact through content and product strategy\n\n* Experience with e-learning platform, management consulting, and business school education highly appreciated\n\n* Results-oriented, self-motivated, proactive self-starter with a passion for delivering high quality software in a high-performance team environment\n\n\n\n\nWorking conditions\n\n\n* This position is for work from home\n\n* This position requires accessibility to Offensive Security systems and interfaces, and adherence to all security protocols and policies.\n\n\n\n\nDirect reports\n\nThis position has no direct reports.\n\nEEO\n\nOffSec provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\n\nThis policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, InfoSec, Education, Senior, Marketing, Sales and Ecommerce jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Alloy.ai is hiring a Remote Customer Support Analyst
\n\n\nAbout Alloy.ai\n\n\nAt Alloy.ai, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. We’re tackling a real and complex problem for them—managing supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards and labor-intensive manual processes.\n\n\nAlloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another. \n\n\nWe encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.\n\n\nAbout The Role\n\n\nAs a Customer Support Specialist at Alloy, you will be at the forefront of ensuring our customers have a seamless and exceptional experience with our software. You will provide top-notch support, assist in troubleshooting issues, and offer guidance to help customers make the most of our product. Your commitment to customer satisfaction is pivotal to our mission of delivering unparalleled service and fostering long-term customer relationships.\n\n\nThis role provides end-users Tier 1 and Tier 2 support to our growing customer base. You will leverage critical thinking skills to provide solutions to troubleshoot user, data and configuration issues and take appropriate actions to resolve them. You will work closely with our technical and account management teams to resolve issues.\n\n\nThis role is ideal for individuals who are passionate about customer satisfaction, possess strong problem-solving skills, and thrive in a fast-paced environment. The Client Support Specialist is responsible for the ongoing customer care of all Alloy.ai Clients.\n\n\nThe role also involves identifying opportunities to improve the overall customer experience, championing the Voice of the Customer and working on initiatives to continuously improve our support offering.\n\n\nAbout You\n\n\nYou thrive in a small team where you can make a big impact. As the first person our customers interact with when they have a question or problem, you are high energy and have a positive attitude. \n\n\nYou are self-starter driven by a desire to succeed and have great outcomes for our customers. You are a fast learner, ready to prove yourself in a challenging role with the expectation that you will rapidly pick up increased responsibilities.\n\n\nAs the foundational member of our dedicated support team, you want to take initiative, tackle new obstacles and help us figure out what scaleable support looks like for our growing customer base. You are confident in your toolkit and experience, taking initiative and ownership, but you also love to pick up new skills and knowledge and can take direction. \n\n\nYou are a pro at time management and the ability to prioritize. You can handle multiple customer inquiries simultaneously and are able to prioritize what needs to be done when in order to make the biggest impact. \n\n\n\nWhat You Will Do\n* Triage inbound tickets and assign them to appropriate groups to resolve.\n* Respond to customer queries in a timely and accurate way via Alloy’s Zendesk ticketing system.\n* Identify customer needs and help customers use specific features.\n* Share feature requests and effective workarounds with team members.\n* Inform customers about new features and functionalities.\n* Follow up with customers to ensure their technical issues are resolved.\n* Document customer interactions and resolution, both written and verbally, in understandable terms. Escalate product bugs and opportunities in a timely, effective manner.\n* Proactively seek opportunities to improve internal processes & the wider customer experience.\n* Collaborate cross-functionally to maintain high levels of product knowledge and share actionable customer insights.\n* Identify recurring issues and escalate appropriately for permanent resolution.\n* Develop our internal and customer-facing documentation, such as help articles, FAQ pages & contact us forms.\n\n\n\nWhat We Are Looking For\n* Bachelor's or associate's degree in a technical or related field or equivalent SaaS work experience.\n* Minimum two years of experience in a technical customer service role such as software, network databases, hardware, or desktops.\n* Experience communicating technical knowledge to both technical and non-technical audiences.\n* Knowledge of customer service best practices and experience supporting and resolving software issues Experience using Zendesk or other help desk software.\n* Experience using dashboarding and data visualization tools (e.g. Tableau, Looker, PowerBI, Domo, etc.).\n* Proficiency in MS Excel and Google Sheets; SQL a plus. \n* While not necessary, Industry experience and comfort reading Python is a plus.\n* Effective time management including the ability to handle multiple customer inquiries simultaneously, organize, and prioritize.\n* Effective communication skills and attention to detail. Ability to work independently and thrive in a fast-paced, dynamic work environment while also being a team player. \n* Critical and analytical thinking.\n\n\n\n\n\nRole is a hybrid role based in Vancouver, BC or Austin, TX or Denver, CO. Hybrid is defined by our company as 3+ days/week in the office when not on vacation. Remote employees will not be considered for this role. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Python jobs that are similar:\n\n
$60,000 — $115,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, CO
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
FreshBooks is hiring a Remote Partner Specialist and Education Coordinator
About FreshBooks\n\nFreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and our goal is to create connection as a human-first workplace. Our teams have adopted different working environments based on how they collaborate best. Some are fully remote and others are truly hybrid - it all comes down to what's best for the team and for everyone FreshBooks builds for.\n\n \nThe Opportunity - Partner Specialist & Education Coordinator\n\nIn your role as the Partner Specialist & Education Coordinator, you will support the FreshBooks' Accounting Partner Program by executing extraordinary experiences every day for our Partners—Certified and pre-certified accounting professionals and bookkeepers. This involves developing and maintaining extensive FreshBooks knowledge, as well as accessing resources to optimize the Partner experience.\n\nAdditionally, you'll collaborate with the Accountant Channel team and partners to achieve marketing channel goals by actively engaging, educating, and evangelizing partners both before and after certification. Your responsibilities extend to creating and managing partner resources, training materials, and education content, contributing significantly to the success of the Accountant Channel program.\n\nNOTE: This role can be worked remotely from the above location.\n\n \n\nWhat You'll Do as an Partner Specialist & Education Coordinator\n\n\n* Assist our Accounting Partners in mastering and utilizing all features of FreshBooks, including Accounting, to effectively support their clients in running their businesses. This assistance can be provided through phone calls, emails, or in-person interactions.\n\n* Become the subject matter expert in Accounting at FreshBooks by consistently sharing knowledge, creating impactful content, and providing resources for our Accounting partners.\n\n* Provide dedicated premium support to our Partners for any inquiries related to the product, workflows, and integrations.\n\n* Assist Accountant Channel Team members in composing and providing answers to potential Partners’ questions and escalations.\n\n* Assist the Accounting Product Manager by leveraging your strong interpersonal skills to foster strong connections with leads in various departments across FreshBooks.\n\n* Build and facilitate training and learning materials for the Support team by contributing to monthly newsletters with blog posts, case studies, quarterly e-books, and other content as needed.\n\n* Develop initiatives in collaboration with our Support Quality Analyst to ensure a high level of customer satisfaction \n\n\n\n\n \n\nWhat You'll Bring to the Role\n\n\n* University degree in accounting or related\n\n* Two years of professional experience in bookkeeping or accounting\n\n* Strong understanding of Generally Accepted Accounting Principles (GAAP) \n\n* Passion for helping and teaching others \n\n* Experience with Accounting Software such as Freshbooks or similar.\n\n* Excellent communication, presentation, and customer service skills\n\n* Expertise in troubleshooting accounting issues within Accounting Softwares such as FreshBooks \n\n\n\n\n \n\nYou'll Stand Out If You Bring Experience In\n\n\n* Currently pursuing or attained CPA designation\n\n* Experience working cross-functionality with other departments such as marketing or sales\n\n* Experience providing customer support to self-employed professionals\n\n* Commitment to delivering empathetic and solution-oriented support to customers, ensuring the highest quality customer service for Partners.\n\n* Demonstrated experience in establishing rapport with select customers to facilitate the retention of meaningful relationships.\n\n* Interest in becoming a master of product knowledge in Accounting Softwares and learning management tools\n\n\n\n\n \nOur Commitments to You\n\nAt FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our full time employees:\n\n\n* 🩺 Comprehensive Health and Wellness Benefits. Including retirement savings program or pension plan matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.\n\n* 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.\n\n* 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Canada and Mexico, and those without access to a FreshBooks office receive a home office credit to set up your home office.\n\n* 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact.\n\n* 🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.\n\n\n\n\n \nClosing\n\nEven if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.\n\nFreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.\n\nFreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 1-416-780-2700 and/or [email protected]. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Accounting, Education and Marketing jobs that are similar:\n\n
$82,500 — $147,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
GlossGenius is hiring a Remote Senior Product Analyst
\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 65,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nAs a Senior Product Analyst, you will uncover and share critical insights that will shape our product roadmap and the future of our company. You will partner cross-functionally with leaders from Product, Design, Analytics Engineering, Data Engineering, and the Go-to-Market team to scale our product data infrastructure, develop analytical frameworks and grow our analytical tools to help us make increasingly more data-driven product decisions. \n\nWe are currently hiring Analysts for our Booking and Teams product teams. The Booking Product Analyst will support efforts to improve conversion rate on customer booking sites & improve our customers’ operational efficiency in client management. The Teams Product Analyst will support efforts to accelerate our up-market strategy.\n\nYou will report to the Manager of Product Analytics and are welcome to either work out of our office in New York City or work remotely from anywhere in the continental US.\n\nWhat You’ll Do\n\n\n* Define, analyze, and evangelize KPIs for your dedicated product team\n\n* Identify opportunities for our product to improve the customer experience and drive increased conversion, retention, engagement, and lifetime value, both through data and a deep qualitative understanding of our customers\n\n* Serve as a thought partner to the Product Management Lead in building the product roadmap\n\n* Partner with Data Engineering and peer Analytics teams to implement best-in-class analytical frameworks and testing structure across the entire product\n\n\n\n\nWhat We’re Looking For \n\n\n* 4+ years of experience in a highly analytical role, 2+ years in a product analytics role, ideally at a SaaS company\n\n* Advanced proficiency in SQL\n\n* A demonstrated self-starter with strong communication and project management skills\n\n* Excitement about working in for a a high-paced, fast-changing start-up and willingness to roll up your sleeves to get foundational work done\n\n* Proficiency with dbt, Looker or data visualization tools and solid stats fundamentals (A/B testing, regression) are a plus\n\n* Familiarity with best-in-class product analytics tech stacks, including Mixpanel and Segment (or similar tools) is a plus\n\n\n\n\nBenefits & Perks\n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums partially or fully covered by GG\n\n* Fertility and adoption benefits via Carrot\n\n* Generous, fully-paid parental leave policy\n\n* 401k benefit - employees are eligible to contribute starting day 1 of employment\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Pre-tax commuter benefits\n\n* Dependent Care FSA\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nThe starting base salary for this role in New York, California, and Washington is between $144,000-$170,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future. \n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Senior and Non Tech jobs that are similar:\n\n
$45,000 — $77,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
GlossGenius is hiring a Remote Senior Product Analyst
\nAbout GlossGenius\n\nGlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more. \n\nOver 65,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.\n\nAbout the Role\n\nAs a Senior Product Analyst, you will uncover and share critical insights that will shape our product roadmap and the future of our company. You will partner cross-functionally with leaders from Product, Design, Analytics Engineering, Data Engineering, and the Go-to-Market team to scale our product data infrastructure, develop analytical frameworks and grow our analytical tools to help us make increasingly more data-driven product decisions. \n\nWe are currently hiring Analysts for our Booking and Teams product teams. The Booking Product Analyst will support efforts to improve conversion rate on customer booking sites & improve our customers’ operational efficiency in client management. The Teams Product Analyst will support efforts to accelerate our up-market strategy.\n\nYou will report to the Manager of Product Analytics and are welcome to work remotely from anywhere Canada.\n\nWhat You’ll Do\n\n\n* Define, analyze, and evangelize KPIs for your dedicated product team\n\n* Identify opportunities for our product to improve the customer experience and drive increased conversion, retention, engagement, and lifetime value, both through data and a deep qualitative understanding of our customers\n\n* Serve as a thought partner to the Product Management Lead in building the product roadmap\n\n* Partner with Data Engineering and peer Analytics teams to implement best-in-class analytical frameworks and testing structure across the entire product\n\n\n\n\nWhat We’re Looking For \n\n\n* 4+ years of experience in a highly analytical role, 2+ years in a product analytics role, ideally at a SaaS company\n\n* Advanced proficiency in SQL\n\n* A demonstrated self-starter with strong communication and project management skills\n\n* Excitement about working in for a a high-paced, fast-changing start-up and willingness to roll up your sleeves to get foundational work done\n\n* Proficiency with dbt, Looker or data visualization tools and solid stats fundamentals (A/B testing, regression) are a plus\n\n* Familiarity with best-in-class product analytics tech stacks, including Mixpanel and Segment (or similar tools) is a plus\n\n\n\n\nBenefits & Perks\n\n\n* Flexible PTO\n\n* Competitive health & dental insurance options, with premiums covered by GG\n\n* Generous, fully-paid parental leave policy\n\n* Retirement Savings Plan\n\n* Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses\n\n* Home office support\n\n* Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year\n\n\n\n\nAt GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Senior and Non Tech jobs that are similar:\n\n
$45,000 — $77,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
LaunchDarkly is hiring a Remote Revenue Insights Analyst
About the Job:\nLaunchDarkly seeks a Revenue Insights Analyst for our Revenue Operations team. In this vital role, you will support business growth by providing data-driven insights and scalable data solutions to the Revenue organization. As a strategic partner to various departments, you'll bring a robust background in Revenue analysis and the ability to effectively communicate data findings in a clear, understandable manner. Your seamless collaboration with cross-functional teams is crucial as you steer LaunchDarkly's revenue growth trajectory.\nThe ideal candidate for this position loves to solve complex problems, is passionate about data and analytics, and is comfortable working with leaders and stakeholders at all levels of the company. Guiding key decision-making processes and shaping our revenue growth trajectory underscores your significant contributions to the organization.\nResponsibilities:\n\n\nInterpret data focusing on revenue/sales insights to provide actionable recommendations.\n\nDevelop and maintain a deep understanding of our business, industry trends, and customer behavior to drive revenue growth.\n\nCollaborate with sales, marketing, and product teams to identify key performance indicators and metrics that drive revenue goals.\n\nAct as a storyteller by translating complex data into clear, concise insights and presenting them to both technical and non-technical stakeholders.\n\nDemonstrate strategic agility by adapting to changing business needs and proactively identifying new opportunities for revenue optimization.\n\nLeverage your business acumen, particularly in sales and marketing, to provide valuable insights that influence decision-making.\n\nLead initiatives to enhance data accuracy and integrity to ensure the reliability of insights\n\n\n\nQualifications:\n\n\n5+ years of experience in an analyst role with a focus on revenue/sales insights\n\nProven experience in B2B SaaS (DevOps experience a plus!)\n\nAdvanced knowledge of SQL, Tableau, Excel, and data modeling required\n\nStrong business acumen with sales and marketing experience\n\nDemonstrated ability to collaborate and influence cross-functional teams in a dynamic environment\n\nExceptional storytelling skills to communicate complex insights effectively\n\nStrategic agility to adapt to evolving business needs\n\nStrong problem-solving skills with high attention-to-detail and oriented towards developing solutions\n\n\n\n\nPay:\nTarget pay range for a Level P4 in the US: $133,000 - $284,000\n*Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.\nLaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location.\nAbout LaunchDarkly:\n\nModern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. \n\nThe LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:\n\n\n* Improving the velocity and stability of software releases, without the fear of end customer outages\n\n* Delivering targeted experiences by easily personalizing features to customer cohorts\n\n* Maximizing the business impact of every feature through the ability to experiment and optimize\n\n* Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types\n\n* Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability\n\n\n\n\nAt LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.\n\nOne of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.\nDo you need a disability accommodation?\nFill out this accommodations request form and someone from our People Operations team will contact you for assistance. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, DevOps, Mobile, Marketing and Sales jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nOakland, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nDo you want to earn a salary in USD? \nWould you like to work from wherever you want?\nWould you like to be a part of the leading next-gen software developers? \n\n\nHi, you finally found us! \n\n\nWhy work at Blue Coding? \n\n\nAt Blue Coding we specialize in hiring excellent developers and amazing people from all over Latin America and other parts of the world. For the past 9 years, we’ve helped cutting-edge companies in the United States and Canada -both large and small, build great development teams and develop great products. Online shops, digital agencies, SaaS providers, and software consulting firms are a few of our clients. Our team of over 100 engineers is distributed in more than 10 countries across the Americas. We are a fully remote company working with a wide array of technologies and have expertise in every stage of the software development process. \n\n\nOur team is highly connected, united, and culturally diverse, and our collaborators are involved in many initiatives around the world, from wildlife preservation to volunteering at local charities. We also participate in group activities like movie nights, trivia, and meme competitions. We stand for honesty, fairness, respect, efficiency, hard work, and cooperation.\n\n\nWhat are we looking for?\nIn this opportunity, we are looking for a Big Data Engineer to work with one of our foreign clients, who are providing work with diverse clients in different industries including, Health, Legal, and Automotive.\nIf you are independent, a great communicator, a problem solver, and have strong attention to detail, this is a great fit for you! Our jobs are fully remote – as long as you have the skills and can get the work done well, you can work anywhere in the listed countries you want.\nIf you have the skills and can get the job done, join us and work from anywhere you want!\n\n\nWhat's unique about this job?\nAs a Big Data Engineer, you’ll be working with a great group of technologists interested in finding the right database to use, the right technology for the job in a culture that encourages innovation. We are looking for individuals who can design and solve any data problems using different types of databases and technologies supported within our team. We use MPP databases to analyze billions of rows in seconds. We use Spark and Iceberg, batch or streaming to process whatever the data needs are. We also use Trino to connect all different types of data without moving them around.\n\n\n\nHere are some of the exciting day-to-day challenges you will face in this role:\n* Implement ETL/ELT processes using various tools and programming languages (Scala, Python) against our MPP databases StarRocks, Vertica and Snowflake\n* Work with the Hadoop team and optimize Hive and Iceberg tables\n* Contribute to the existing Data Lake and Data Warehouse imitative using Hive, Spark, Iceberg, Presto/Trino\n* Analyze business requirements, design and implement required data models\n\n\n\nYou will shine if you have these:\n* BA/BS in Computer Science or in related field\n* 1+ years of experience with MPP databases such as StarRocks, Vertica, Snowflake\n* 3+ years of experience with RDBMS databases such as Oracle, MSSQL or PostgreSQL\n* Programming background with Scala, Python, Java or C/C++\n* Strong in any of the Linux distributions, RHEL,CentOS or Fedora\n* Experience working in both OLAP and OLTP environments\n* Experience working on-prem, not just cloud environments\n\n\n\n\nNice to have qualifications:\n* Experience with Elasticsearch or ELK stack\n* Working knowledge of streaming technologies such as Kafka\n* Working knowledge of orchestration tools such Oozie and Airflow\n* Experience with Spark. PySpark, SparkSQL, Spark Streaming, etc…\n* Experience using ETL tools such as Informatica, Talend and/or Pentaho\n* Understanding of Healthcare data\n* Data Analyst or Business Intelligence would be a plus\n\n\n\nHere are some of the perks we offer you:\n* Salary in USD\n* Long-term\n* Flexible schedule (within US Time zones)\n* 100% Remote\n\n\n\n\n\nHey, you are still here! \n\n\nSo, let us ask a few questions. Do you like working in a friendly environment? Are you fluent in English? Do you have a strong work ethic, are detail-oriented and have an ownership mentality? And most importantly do you love music and puppies? If so, then what are you waiting for? Come join our team and become part of this awesome company! We will be expecting you. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Consulting, Java, Cloud, Engineer and Linux jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote Latam
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Cority is hiring a Remote Customer Support Analyst
\nCority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the world works. \n \nFor over 35 years, Cority has been powered by the spirit of innovation, deep domain expertise, and a commitment to integrity that enables higher levels of operational and sustainable performance with the most comprehensive, human-centered, and secure SaaS platform to help workers and businesses thrive in 100 countries around the world. \n \nThe company enjoys the industry’s highest levels of client satisfaction and has received many awards for its strong employee culture and outstanding business performance. To learn more, visit www.cority.com.\n\n\nPOSITION SUMMARY:\nThis position is the initial point of contact for Cority’s customers pertaining to any technical or functional issue with our product suite/environment. They liaise with multiple Tier 2 groups to resolve customer cases. They must gain product knowledge through training and exposure to the application. Note, this role has a Native French speaking requirement.\n\n\n\n PRIMARY RESPONSIBILITIES:\n* Assist clients to resolve technical problems with the use, installation and configuration of the Cority Product Suite.\n* Document/Update all support cases within the Customer Support software application(s). Assign case ID’s to all customer support calls or emails, and communicate these to clients. Monitor all open cases, and ensure that each client is updated on the progress of their case.\n* Assign technical problems that cannot be resolved by help desk staff to Tier 2 Support Teams (Programming, Development, etc…). Follow up as needed with internal staff to ensure issues are resolved.\n* Assign functional cases that cannot be resolved by help desk staff to the Tier 2 - Consulting Team (Success Team). Follow up as needed with internal staff to ensure issues are resolved.\n* Escalate any customer concerns to Management (Manager, Customer Support and - Director of Client Service Consulting)\n* Communicate issues to the Programming / R&D Teams to ensure that known bugs are identified and fixed in future releases of the core product\n* Assist R&D staff with testing of technical features (administrator, security, installation etc.) for the core application\n* Be aware of the company's information security requirements, including Immediately reporting all breaches in information security to the CSO (Chief Security Officer) and take whatever other actions may be required of him or her under the terms of ISO 27001 information security policies, Information Security Management System (ISMS) and other company security policies and procedures.\n* Be aware of and abide by all company policies and procedures (e.g. Employee Handbook).\n\n\n\n QUALIFICATIONS:\n* A graduate of a university program in computer science or a related program with equivalent work experience.\n* Must be a highly customer focused individual with excellent customer service skills.\n* Must have strong organizational skills.\n* Must have a comprehensive knowledge of system development life cycles and project management methodologies.\n* Must have the ability to work both independently as well as within a team environment.\n* Must possess strong time management skills.\n* Must have excellent interpersonal and communications skills.\n* Must have excellent technical skills with knowledge of Windows IIS, SQL Server, Salesforce CRM, ActiveX Controls and Web Services.\n* Previous experience in the field of occupational health and safety is an asset\n* The successful candidate will have a passion for excellence and will promote the same from their peers.\n* An ability to quickly pick up a technical understanding of solutions for customers.\n\n\n\n\n\nCority is committed to a diverse and inclusive work environment. Cority is an equal opportunity employer and does not discriminate based on race, nationality, gender, gender identity, sexual orientation, protected veteran status, age, disability or any other legally protected status. For applicants who would like to request for accommodation please send an email to [email protected]. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Consulting and Testing jobs that are similar:\n\n
$60,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nFrance
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
BlueOcean AI is hiring a Remote Full Stack Engineer with Front End Focus
\nBlueOcean is a different kind of SaaS company. We are a team of problem solvers fueled by challenging convention, and we are looking for doers, leaders, and dreamers to join us. We are venture-backed by arguably the best SaaS VC in the world Insight Partners, and we are looking to hire those who want to join us as we build this ship. \n\n\nOur mission is to revolutionize how marketing decisions are made. We are a single pane of glass connecting data and insights to actions and outcomes. Our fundamental vision is to simply Unlock Human Creativity! \n\n\nYou are a critical thinker who is self-motivated and intellectually curious. You are adventurous and have a need to figure out how things work. Highly focused and determined, you’re a standout colleague with strong leadership qualities. You are well-respected by your peers and driven by making an impact with code. You love working on cool projects with the latest technologies. Motivated by innovation, you like to be challenged to develop new technology solutions to answer complex problems, but also know when a tried and true solution is the right choice. You are fluent in a variety of programming languages and pick up new languages easily. If this description fits, then you are a BlueOcean Full Stack Engineer.\n\n\n\nResponsibilities\n* Define system requirements and provide feedback on project limitations and capabilities.\n* Define performance reliability, flexibility, and scalability requirements.\n* Design real-time Machine Learning-based Artificial Intelligence application architectures and build creative solutions for our AI SaaS platform.\n* Analyze user requirements to determine the feasibility of design with time, cost, and resource constraints.\n* Collaborate and build solutions regarding architecture, backend APIs, and testing frameworks.\n* Write HTML+CSS to build responsive layouts from provided mockup files.\n* Write functional and automated tests for new and existing features.\n* Provide documentation for written code and assist in peer code reviews.\n* Assist in resolving operational issues for implemented features.\n* Provide support for successful feature rollout and deployment.\n\n\n\n\nOur stack that you’ll be working with:\n* JavaScript (React\Next.js and Node.js)\n* HTML5, CSS3, Bootstrap\n* REST and GraphQL (Apollo)\n* Cloudflare, Amazon AWS infrastructure; Serverless, Lambda, and S3\n* SQL, MySQL, PostgreSQL, NoSQL\n* Github\n\n\n\nA few must have: \n* Team player mentality\n* Strong communicator\n* Belief that company culture can drive positive outcomes\n* Willingness to bring your individuality to the table and collaborate in a cross-functional distributed environment.\n* Startup mentality\n\n\n\nBonus points for: \n* Advanced understanding of JavaScript and all of its intricacies\n* Experience with Python\n* AWS infrastructure automation, Serverless, CloudFront\n* Expert understanding of SQL and NoSQL (DynamoDB)\n* Experience with Grunt, Gulp, CircleCI, Cypress\n* Object Oriented Design experienceExperience with asynchronous request handling\n\n\n\n\nA few things to note:\n* this is a remote role with period meet ups with your team in Seattle and at least one annual offsite\n\n\n\n\n$160,000 - $178,000 a yearThe salary range for this role is from $160,000 to $178,000 for the greater Bay Area and Seattle but is dependent on the level, knowledge, skills, experience, and location. BlueOcean offers a comprehensive benefits package, including healthcare benefits, short-term disability coverage, and 401k. Employees also receive the following: flexible paid time off, 12 paid holidays, company-wide recharge days, and remote working arrangements.\n\nAbout BlueOcean\nOur first product is focused on completely changing the way brand tracking and measurement are performed, a mission-critical business process that has yet to be augmented or informed by software! The total US TAM is $74 Billion dollars, so it's a huge opportunity and just the first stop on this journey. In order to approach this problem, we have built our always-on brand tracking platform (Brand Navigator), a product that instantly informs brands about what to do today and tomorrow without waiting for an army of consultants or analyst groups to catch up. We already have great customers like SAP, Microsoft, and Bloomingdale's.\n\n\nAt BlueOcean, we have seven values that guide our mission and how we work together\n● Get Comfortable with Being Uncomfortable.\n● We test, we learn, we release it\n● We embrace difference because diversity is our strength\n● We get comfortable with being uncomfortable because that’s how we grow\n● We achieve our goals when we build together\n● We celebrate wins and failures and hide nothing\n● We care about our customers, each other and our communities\n● We build trust when we do what we say\n\n\nEqual Opportunity Employer: \nBlueocean.ai provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. At BlueOcean, we value having a diverse team that can bring their own unique viewpoints and experiences to the table, including those who have taken nontraditional paths and the formerly incarcerated.\n\n\nMust be eligible to work in the US without sponsorship.\n\n\nAll positions may be subject to a reference check and background check.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, GraphQL, Testing, JavaScript, NoSQL, Marketing, Engineer and Backend jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nUpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott! \n\n\nWe're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture. In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape. \n\n\n\nResponsibilities\n* Deal Process Optimization:\n* Evaluate and streamline end-to-end deal processes to enhance efficiency and accuracy.\n* Implement best practices for deal structuring and pricing within the Zuora and SFDC ecosystems.\n* Work closely with sales, finance, and legal teams to ensure compliance with company policies and industry regulations.\n\n\n\n* Zuora and SFDC Integration:\n* Utilize your expertise in Zuora and SFDC to drive seamless integration between the two platforms.\n* Troubleshoot and resolve issues related to data flow and synchronization between systems.\n* Collaborate with Finance/RevOps/Sales and development teams to implement custom solutions and enhancements.\n\n\n\n* Data Analysis and Reporting:\n* Generate regular reports on deal metrics, providing insights to support decision-making processes.\n* Identify trends and anomalies in deal data, offering recommendations for improvement.\n* Contribute to the development of dashboards and analytics tools to enhance visibility into deal performance.\n\n\n\n* Cross-Functional Collaboration:\n* Work closely with sales, legal, finance, and operations teams to gather requirements and ensure alignment with business objectives.\n* Provide training and support to sales teams on deal desk processes and system usage.\n* Act as a liaison between business users and technical teams to address system-related issues.\n\n\n\nQualifications\n* Bachelor’s degree in Business, Finance, IT, or a related field.\n* Proven experience in deal desk operations, with a focus on Zuora and SFDC platforms.\n* Strong understanding of subscription-based business models and revenue recognition principles.\n* Excellent analytical and problem-solving skills.\n* Effective communication and collaboration skills with the ability to work across diverse teams.\n* Experience with system integrations, data migrations, and custom configurations within Zuora and SFDC.\n* Familiarity with SaaS industry deals and deal structure best practices and emerging trends in deal desk management.\n\n\n\nDesired Behaviors\n* Receptive to change – is flexible. Seeks and adopts improved approaches and processes.\n* Initiates action – is results oriented, takes responsibility for actions and outcomes. Meets commitments and strives for high performance.\n* Manages the workload - makes timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.\n* Technically proficient – able to apply the technical knowledge and skills required in the job role and responsibilities in order to achieve the expected outputs. \n* Takes responsibility for own learning - knows personal strengths, recognizes development needs, and takes action to improve. Is open to feedback and always seeks to learn. \n* Communicates ideas – respectfully exchange information and proposes a way forward. Listen to views of colleagues and take in diverse perspectives. \n* Works collaboratively – shares knowledge and information, fosters teamwork and contributes to a positive work environment where people want to come to work. \n* Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the company values. \n* Act as a good citizen of UpKeep. \n\n\n\n\n\nEven if you don’t meet all of the requirements listed here, we still encourage you to apply. Your personal and professional experience may be relevant beyond what a list of requirements will capture.\n\n\nEmployee Benefits:\n\n\nFull-time team members at UpKeep are offered affordable medical, dental, and vision insurance for themselves and their families, HSA with employer paid contribution, optional FSA, Life Insurance, 11 paid annual holidays, unlimited paid time off, 10 days of sick time per year, ability to enroll in our 401(k) plan, 12-week paid parental leave, Employee Assistance Program, Modern Health for mental health resources, and the flexibility to work from home. We value work-life-harmony and believe that family and mental health should always come first. \n\n\nCompany History & Product:\n\n\nUpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage! \n\n\nToday, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world. Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!\n\n\nWe've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator. We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses. \n\n\n\n\nLearn More!\nwww.onupkeep.com\nwww.onupkeep.com/careers\n\n\n\n\nAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud, Legal, Sales and Engineer jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nManila
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout Us\nLuxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Their award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve their clients. Since launching in 2016, Luxury Presence has been trusted by more than 10,000 real estate professionals, including over 20 Wall Street Journal Top 100 agents.\n\n\nNow we’re looking to bring on our first Data Analysts to take our data game to the next level. It’s time that we take the entirety of our operational, financial, and product data and start driving insights, predictions, and better decisions across the entire company. \n\n\nWhy Now?\nWe’ve enjoyed tremendous growth over the last 5 years. With that growth comes a treasure trove of data that is valuable to us, and our customers. We need experienced and passionate data analysts to help us realize that value and unlock the insights that exist at the intersection of our operational, financial, and product data. This is a unique opportunity to join a fast growing startup and build our data team, culture, and processes from the ground up. \n\n\nWhat You’ll Do\n- Evaluate and implement a BI tech stack to support the democratization of data and analytics through dashboards, reports, and analytics\n- Build production-ready data models and schemas using DBT to support downstream analytics\n- Build dashboards, data products, and ad hoc report studies to analyze and present data associated with GTM analytics, product performance, business operations, and strategic decision making\n- Work with key stakeholders and the leadership team to define and monitor KPIs across the company\n- Support development of predictive models to support strategic and operational initiatives\n\n\nMust Haves\n- Advanced knowledge of SQL\n- Proficiency in any statistical programming language (i.e, Python or R)\n- 3+ years in doing analytics with a robust understanding of statistical concepts\n- Experience working with BI tools (Tableau, SiSense, Sigma, or Looker etc)\n- Ability to communicate technical concepts to both technical and non-technical audiences through visualizations and presentations\n- Experience with cloud data warehouse and transformation tools (e.g.,, snowflake, DBT etc)\n- Ability to partner with leadership and stakeholders across the company to understand business needs and how these can be addressed through analytics\n\n\nNice to Haves\n- M.S. or phD in Math, Statistics, or closely related quantitative field\n- Experience working closely with data engineering building and managing ETL and rETL workflows\n- Experience building supervised and unsupervised learning models\n- Experience working in a B2B or SaaS environment support sales, marketing, product and/or customer success\n\n\n\n\n\nWho we are: Luxury Presence is the real estate industry's most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.\n \nFounded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 9,000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry's most powerful brokerages.\n \nThe Los Angeles-based SaaS company raised $25.9 million for its Series B round and recently announced $19.2M Series B-1. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors. \n \nIts solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th. \n \nLuxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, Cloud, SEO, Mobile and Marketing jobs that are similar:\n\n
$57,500 — $107,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCanada
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
PointClickCare is hiring a Remote Solutions Analyst Clinical
\nFor more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. \n\n\nWith Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.\n\n\nFor more information on PointClickCare, please connect with us on Glassdoor and LinkedIn.\n\n\nPosition Summary:\n \nWe are looking for a seasoned Sr. Solutions Analyst who has worked with SaaS software. Your focus is on providing an exceptional customer experience while handling complex technical queries and complaints for our cloud-based healthcare solutions. We are looking for someone who can prioritize daily tasks to resolve customer problems, independently or with others, in a timely manner using various communication channels. To do well in this role you need to be able to remain calm while trouble-shooting complex system issues with customers. As well, a strong understanding of administrative tasks and workflows for long term care and medical facilities is crucial to your success. \n\n\n\nResponsibilities:\n* Provide world class customer support and produce successful outcomes for clients with pressing challenges relating to administration, configuration, and utilization the application\n* Develop an in-depth understanding of our cloud-based software to support processes and patient care in long term care facilities\n* Facilitate the resolution of complex technical issues by way of log analysis, research, or problem recreation.\n* Work cross-functionally within the organization, to deliver quality, satisfaction, and resolutions to customers\n* Effectively use and search the knowledge base, consistently contributing new or updated superior quality content\n* Enhance, advocate, and exemplify KCS methodologies in addition to authoring and updating knowledgebase content\n* Works to frequently exceed established service delivery guidelines and key performance indicators\n* Mentor less experienced team members on trouble shooting SaaS products, customer support best practices, and internal processes\n* Thoroughly document problems via phone, email, chat, and web portal to accurately record the issue, investigative steps, and resolution using our help desk ticketing system\n* Be available to work rotating shifts between 8am to 8pm EST on weekdays with an occasional need for scheduled overtime on weekends and holidays as determined by business need\n\n\n\nWhat does it take:\n* Understand the business processes and practices within a long-term care or medical facility\n* Formalized approach to problem-solving, certification in RCA an asset \n* Excellent communication skills, written and oral with acumen for conveying complex concepts to a variety of audiences\n* Energized and motivated by a fast paced, dynamic, high demand working environment\n* Demonstrated ability to multi-task, prioritize, and manage customer expectations\n* Ability to quickly learn more complicated aspects of new software functionality, emerging products, and systems that support them\n* A patient and active listener who is detail-oriented\n* High level of customer focus and empathy\n* Prior experience using the PointClickCare application is required\n\n\n\nRequired Experience: \n* 1-2 years practical experience supporting and trouble-shooting web-based software applications\n* Experience using diagnostic tools to help resolve customer issues\n* Experience in Care Delivery, Care Coordination, Business Intelligence, or Financial Performance for either Skilled Nursing, Senior Living, Home Health, or Acute Care facilities\n* Bachelors Degree or post-secondary schooling is preferred\n\n\n\n\n$56,000 - $64,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $56,000 - $64,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.\n\n#LI-JD1\n#LI-Remote\n\n\nIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.\n\n\nWhen you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected] \n\n\nPointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Senior jobs that are similar:\n\n
$52,500 — $92,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or In Office
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n\n\n\n\nA named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50™ in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an independent global business serving mid-size and enterprise clients with our full suite of solutions to assist in smarter territory and quota planning, efficient lead to revenue operations, and the fastest and most flexible way to pay sellers accurately and on-time. We are looking for talented, driven people that can make an impact across our organization.\n\n\n\n\n \n\n\nAs a Technical Analyst you will have the opportunity to work side-by-side with some of the most experienced technology leaders for both on-premise and SaaS products to support our customers/business partners and connect with them by telephone, email and social media e.g. connection sites, forums and other state of the art communication methods. You will also be exposed to a variety of technologies and take responsibility for the creation of a positive customer experience.\n\n\nTechnical Analysts are at the center of our after sales value proposition to our clients and you will lead conversations and coordinate activities with experts and leaders across departments and divisions in Varicent.\n\n\nThis is a remote opportunity. The successful incumbent will work varied shifts and must be available days, afternoons, and overnights and weekends on rotation\n\n\nWe offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock as well as benefit programs which include health, retirement, and vacation. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.\n\n\nLocation : Vancouver, BC\n\n\nSalary : $80,000\n\n\n\nWhat you'll do:\n* Resolve technical problems in all areas of your assigned products by troubleshooting incidents, collecting detailed problem description, traces and log files, and then replication of the issue. \n* Regularly inform customers on the progress of your investigation and ensure that all related records are properly updated in our CRM system. Cross collaboration with developers and peers will become part of your daily routines. \n* Sharing best practices for the utilization and deployment of Varicent products is elementary to your customer communication and you will help customers maximize their product’s business value. \n* Meet support KPI targets and SLAs \n* work varied shifts and must be available days, afternoons, and overnights and weekends on rotation\n\n\n\nWhat you'll bring to Varicent:\n* Fluency in English and fluency in Spanish or French is an asset \n* Minimum 1 years experience in a technical client facing role \n* General software troubleshooting skills (broad experience in logical problem-solving) \n* Familiar with client server architecture \n* Experience working with and troubleshooting web-based applications \n* Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience\n\n\n\nSuccess Factors:\n* 1-3 Months\n* Efficiently familiarize oneself with the organization's systems, processes, and team dynamics.\n* Establish a working knowledge of key technologies and tools relevant to the role.\n* Complete Training and start taking support cases.\n* 4-6 Months\n* Demonstrate proficiency in using relevant analytical tools and technologies.\n* Be able to solve 90% of cases without need for assistance.\n* Actively contribute to team projects and initiatives.\n* 7 months & beyond\n* Be able to solve 99% of cases without assistance, help build knowledge for the rest of team.\n* Conduct in-depth analysis of complex technical issues and provide well-reasoned solutions.\n* Proactively anticipate and address potential challenges before they escalate.\n* Build and maintain positive relationships with key stakeholders.\n\n\n\n\n\n\n\n\n\nVaricent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [email protected]\n\n\nVaricent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS and Sales jobs that are similar:\n\n
$45,000 — $90,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nVancouver
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n\nWho We Are\n\nFounded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, and HB Studios. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.\n\nOur team of engineers, marketers, artists, writers, data scientists, producers, problem solvers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, Battleborn, BioShock, Borderlands, The Darkness, Mafia, Sid Meier’s Civilization, WWE 2K, and XCOM.\n\nAt 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We are dedicated to diversity and inclusion, and want our community of candidates to reflect this commitment. We encourage all qualified applicants to explore our global positions.\n\n2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO).\nWhat We Need:\n\nWe are seeking a senior data analyst who will enable the game Studio behind one of our top titles to confidently make data driven decisions. The ideal candidate will be responsible for delivering data tools, telemetry, dashboards and compelling insights to influence game development and growth. You will be someone who has a good balance of business thinking alongside analytical and technical skills.\nWhat You Will Do:\n\nReporting directly to the Senior Director of Mobile Analytics, you will be responsible for: \n\n\n* Business Insight: Understand the problems our Studios and partners want to solve for, and then define the right data, metrics, analysis and interpretation to lead to the right recommendations and decisions\n\n* Understand players: Help us to further understand, model, predict, segment and retain our players and enable our Studios to launch new titles, develop features, \n\n* and live ops events. \n\n* ETL pipeline: Owning ETL pipeline for one of our top titles by partnering closely with data engineering\n\n* Telemetry design: Collaborating with our studio developers and designing in-game telemetry to measure player behavior\n\n* Being the technical data expert in communications with stakeholders and providing regular game health updates to stakeholders as well as leadership teams.\n\n* Creating and maintaining reporting dashboards: overseeing data quality, amalgamate data from multiple sources for creating and tracking key KPIs.\n\n\n\nWhat Will Make You a Great Fit\n\n\n* 4+ years of work experience in data science or analytics role\n\n* SQL: The ability to write complex SQL queries to analyze our databases with millions of players and work with relational database systems.\n\n* Familiar with querying in Snowflake, Redshift, Postgres etc.\n\n* Analytical coding: Fluency in programming via languages such as Python or R\n\n* Visualization: Adept in at least one visualization tool such as Tableau or Looker\n\n* Tech skill: Proven experience with some or all of the following: statistics, experimental design, machine learning, predictive modeling, deep learning\n\n* Ability to work effectively in a fast-paced environment, with different functions with changing priorities\n\n* Ability to collaborate effectively with product managers, game designers, game engineers, marketing and other analysts to deliver unambiguous business impact\n\n* Excellent attention to detail, natural curiosity, and ability to problem-solve creatively\n\n* Great communication and presentation skills to be able to converse with both technical and non-technical audiences.\n\n* Self starter- proactively dive deep into the data, develop analytical hypotheses and come up with actionable insights for improving the product. \n\n\n\nBonus Points\n\n\n* Consistent track record in data challenges in similar roles, preferably within mobile gaming or similarly customer- facing digital businesses\n\n* Familiarity with telemetry/analytics SaaS tools (e.g., Mixpanel, Amplitude)\n\n* Familiarity with massive data sets and tools to deal with them (E.g. Snowflake, Databricks, AWS)\n\n* Experience in behavioral psychology/economics and experimental design\n\n* Knowledge and love for the NBA and WWE franchises preferred\n\n* Passion for mobile games\n\n\n\n\nAs an equal opportunity employer, we are committed to ensuring that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform their essential job functions, and to receive other benefits and privileges of employment. Please contact us if you need reasonable accommodation.\n\nPlease note that 2K Games and its studios never uses instant messaging apps or personal email accounts to contact prospective employees or conduct interviews and when emailing, only use 2K.com accounts.\n#LI-Remote\nThis is a fully remote role that may be based anywhere in the United States. The pay range for this position for applicants based in Colorado at the start of employment is expected to be between $98,000 and $140,000 per year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Python, Video, Cloud, Mobile, Senior and Marketing jobs that are similar:\n\n
$55,000 — $95,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
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