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LimeSurvey


verified
🇪🇺 Europe Cest +/- 2 Hours
 
💰 $40k - $70k

SAAS

 

REACT JS

 

TYPESCRIPT

LimeSurvey

limesurvey.org

Apply now

👀 655 views

✅ 38 applied (6%)

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LimeSurvey is hiring a
Remote Senior Front End Engineer

Location:
Hamburg | Remote | Relocation cost


LIMESURVEY
At LimeSurvey we are on a mission of building the world’s #1 survey platform emphasized on ease of use, stability, and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in Hamburg. 

You can find LimeSurvey in over 140 countries and 80+ languages: from local governments, NGO’s and universities to students, small business owners and public traded companies.

We are currently growing our Customer Success Team of 3 and could use some help. If you’re looking for the next challenge in Customer Care, you might have just found it.

 

This will be your arena:

Our LimeSurvey survey platform is providing capabilities to create and collect online surveys and analyze and share survey data. The survey platform can be used to conduct simple questionnaires with just a couple of questions, or advanced assessments with conditionals and quota management.

We work closely with our community and partner network to co-create, fix bugs, translate, and share knowledge. Join our team and get involved in building the world’s #1 open survey platform.

As
a Senior Front End specialist, you will have a key position in our Survey Platform Development team and will implement a new front end using React JS and TypeScript, Bootstrap 5 based on an automic design system with rules, styles, components, patterns, templates  all setup.

 

This is your challenge:

  • You will be involved in the entire development cycle
  • You will work closely with designers and other engineers
  • You will collaborate our design team on our in-house atomic design system
  • You will work on high impact features of our web application that are at the core to the end user experience
  • You are responsible for the code you write in line with our LimeSurvey coding guidelines.
  • Work in an international team consisting of survey analyst, software engineers, software test engineers, software architect and an active open source community.

This is you:

  • You have 5+ years of professional experience as a frontend engineer
  • You have experience with JavaScript frameworks such as React JS
  • You know how to create automated front-end tests
  • You have a good sense of humor, and you stay calm in stressful situations.
  • You take responsibility, are patient, value honesty and hard work.
  • You bring positive energy to the team and experience joy in sharing, teaching and seeing other team members grow.

Tech we use:

  • Yii-3 PHP Framework
  • React JS
  • Typescript
  • Bootstrap 5
  • Redis
  • MySQL, MSSQL and Postgres 

 

What we offer

The task ahead is varied, interesting and challenging. You will work in a startup environment. You will have the chance to work with a growing international team. There is plenty of room for creativity and your own ideas. We offer a dynamic working environment with flexible hours remote, from home, or in the office if you’re nearby at headquarters in Hamburg. As well as an appropriate salary package based on cost of living including: paid vacation, local public holidays, paid sick leave & parental leave, employment & contractor options.

Be sure to mention the magic the word IAMLIME when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Please mention the word VOUCH when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$40,000 — $70,000/year


Location


🇪🇺 Europe Cest +/- 2 Hours

How do you apply?

Interested? Be bold and apply...
We would love to hear from you! Please send us the following:

  • You CV with highlighted relevant experience
  • Write why you are interested in working at LimeSurvey
  • Feel free to tell us something about yourself
  • Something creative is always welcome
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

LeadSimple


🎈 verified
🇺🇸 US
 
💰 $90k - $120k

SaaS

 

B2B

 

LeadSimple

leadsimple.com

Apply now

👀 1,560 views

✅ 45 applied (3%)

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Also hiring:

LeadSimple is hiring a
Remote Account Executive

**This position is accepting applications from U.S. residents only

🚀 Want to join a team of A-players in an exciting, high-growth, entrepreneurial environment?

We’re a small team solving big problems in the property management industry. Bootstrapped since 2013, we're passionate about helping small businesses simplify growth and streamline operations, providing the leading CRM & workflow automation platform in our space.

The long version of our story: Back when web 2.0 was a thing (get off my lawn!) LeadSimple’s founders started a lead generation business connecting landlords with property management companies. Witnessing the challenges lead buyers had closing deals led into a natural segue to build out an industry-specific CRM which became the de-facto industry standard. Fast forward to 2020 when we released a process/workflow suite to move from the sales side of our clients business into the heart of day-to-day operations. The market was hungry and responded aggressively to the new direction, which led us to double down with growth and additional product expansion.

As an Account Executive you will become a trusted advisor for every client as they interact with LeadSimple. You will aggressively own, manage, and drive the full sales process from the first contact through closing. Responsible for hitting targets, while delivering an amazing customer experience in all communication & client interactions.

Expectations for your first 90 days:

  • Effectively learn LeadSimple’s suite of solutions so you can explain what we can and can’t do along with the benefits we provide to our clients.
  • Consultatively discovers the prospective client’s needs and helps them self discover these same needs resulting in full tier sign ups and work proposals.
  • Manage a strong pipeline of qualified leads and begin the process of building relationships with key strategic stakeholders.
  • Meet and exceed monthly activity, pipeline and new business metrics.
  • Become fully ramped as an Account Executive hitting your on target earnings.

A day in the life of…

  • Effectively Demonstrates LeadSimple Products
  • Develops and Maintains Customer Relationships. 
  • Hits or Exceeds Sales Quotas
  • Implement Sales Processes
  • Maintain Pipeline, Data, and Analytics
  • Aggressively Close Sales
  • Represents Company Publicly
  • Upsell Current Clients
  • Lead Generation and Prospecting
  • Collaborates with Marketing

Perks:

  • Monthly Friday Free Day
  • Company Holidays
  • Paid Time Off (in addition to the above)
  • Monthly Healthcare Allowance
  • Yearly Vacation Allowance
  • Fun and busy work environment with smart, caring people
  • Location independence (live where you want!)
  • Mission driven company and values-based culture

Please only apply if you:

  • Embrace learning new technology
  • Learn fast
  • Communicate crisply and effectively in English
  • Proactively seek solutions
  • Are highly consultatively and care about the customer experience
  • Own the outcome
  • Bring an optimistic “can do” attitude
  • 2+ years proven work experience in B2B sales or Customer Success

*Pay range is based on annual average OTE

Please mention the word DECISIVE when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$90,000 — $120,000/year


Location


🇺🇸 US

How do you apply?


Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Skyscrapers


🎈 verified
🇪🇺 EU
 
💰 $50k - $110k

saas

 

devops

 

acct management

Skyscrapers

skyscrapers.eu

Apply now

👀 1,901 views

✅ 53 applied (3%)

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Also hiring:

Skyscrapers is hiring a
Remote Customer Success Manager

This is a full-time, 100% remote role (EU only). You want to know more about the bigger picture behind the hiring? Check out this article and the general hiring page.

Through passion, DevOps expertise and opinionated cloud platforms (based on Kubernetes) we accelerate an increasing number of SaaS customers and their development teams. The typical customer size is anywhere between 2 to 40 developers. We are their trusted DevOps team and have long-term cooperations with our customers.

To ensure we keep the finger on the pulse and to increase the value customers can get out of our tool-chest, we want to professionalise further and deepen the relationship with our customers. That's why we created this new role of Customer Success Manager in the Customer Success circle (more about that below).

Maybe this role is the next challenge you're looking for?

What does your job look like?

In a way you could call this a Technical Account Manager. But as always, we like to give it our own unique twist 🙃.

As our first Customer Success Manager, you have the chance to shape our strategic approach to Customer Success. In this customer-relationship focused role, you are responsible for the customer journey from onboarding until off-boarding (although the latter is quite exceptional 😁).

Working with CTO's and development leads at customers, you understand where they are coming from, where they are now and where they want to go. You are perfectly placed to bring the right expertise, the right technology and right approach from our toolbox to them. Most importantly, you'll do it at the right time, bringing them to a higher (DevOps) level each time.

Working closely with the customer, Support Specialists and other circles, you are the main coordinator of the work we do and expertise we deliver. You also provide your colleagues with the customer context they need to deliver their work in the best way possible.

You have the pulse on the finger of all customer needs. This also provides you the opportunity to feed the evolution of our own services (like DevOps-as-a-Service) and solutions (like our Kubernetes blueprint for SaaS). Maybe you can even trigger the creation of new services or solutions and create new opportunities?

What we’d love about you

  • Some experience with technical account management, customer success or similar roles where having an ongoing customer relationship is key
  • Customer focused: you can understand their needs, know what matters for them and are accepted as their guide
  • Be a technology generalist that has knowledge of multiple domains and is naturally curious
  • Project Management skills are welcome
  • Have a desire to grow and innovate
  • Having a consultative/guiding nature
  • Experience with DevOps, public cloud, cloud native architectures and/or SaaS (teams) is definitely a plus

Like with all Skyscrapers, we expect:

  • Respect, honesty and transparency are important values to us
  • Excellent writing skills, both for documents and in communication
  • To be professional and ready to take responsibility wherever needed
  • Open mindset and willing to give AND receive feedback
  • A mindset of continuous improvement: for yourself as a person and for the team your work in

Compensation

We all say money doesn’t make us happy, but it sure is something we need to get right and feel happy with. Only then can we do what we love and grow. We believe compensation should be an open discussion. Internally we are fully transparent, also on pay. We’ll be very open with you as well. We hope the same from you. That way we can explore this together. Our starting point is our current compensation model that we’ll share with you.

That being said, for this role we're looking at a yearly fixed compensation of between € 40K and € 100K (depending on contract type, location and level within the team).

The Customer Success Circle

The people in this circle build and maintain a working relationship with our customers and understand their context to allow us to successfully use everything Skyscrapers has to offer. You'll have have full authority over all (technical) customer interactions, relationship management (technical/operational) and customer operations.

Together with the Expert Circle and Platform Circle this circle forms what constitutes our DevOps-as-a-Service offering, beloved by our customers.

You can find more on the background of this structure here.

Want to know more?

  • Check out this blog article that came with this job post for more context.
  • For information on working at Skyscrapers, benefits, hiring process, etc check out the hiring page.
  • Want to know how we make our customer feel? Check out our customers’ praise page.
Please mention the word REVIVES when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$50,000 — $110,000/year


Location


🇪🇺 EU

How do you apply?

Apply on our website!

Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Skyscrapers


🎈 verified
Eu
 
💰 $50k - $110k

devops

 

aws

 

saas

Skyscrapers

skyscrapers.eu

Apply now

👀 1,037 views

✅ 15 applied (1%)

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Also hiring:

Skyscrapers is hiring a
Remote Cloud Native DevOps Expert

This is a full-time, 100% remote role (EU only). You want to know more about the bigger picture behind the hiring? Check out this article and the general hiring page.

Through passion, DevOps expertise and opinionated cloud platforms (based on Kubernetes) we accelerate an increasing number of SaaS customers and their development teams. The typical customer size is anywhere between 2 to 40 developers. We are their trusted DevOps team and have long-term cooperations with our customers.

The domain-specific expertise and experience around SaaS that we’ve built up over the years is a key ingredient in our DevOps-as-a-Service offering. Due to an increasing customer base and more exciting SaaS projects, we are looking for help to grow the Expert Circle (more about that below).

Sounds like the right challenge to you?

What does your job look like?

In a way you could call this a Solution Architect role. But as always, we like to give it our own unique twist 🙃.

Together with the other Experts, you lead in shaping what we call "opinionated expertise" around SaaS, DevOps and cloud topics. In addition to working with our customers' CTO's, developers and architects, this expertise is fed by the research you do, the customer challenges you explore and the solutions you provide. You help shape the cloud-platform blueprints that we have (based on Kubernetes), feed the Platform Circle with requirement and evolve best-practices.

Existing customers depend on you for sparring, for help with designing and building new services and learning about DevOps and Cloud Native topics. Sales will rely on you to help out with finding the right path to a solution, to help make plans and to onboard new SaaS customers. The world will learn from you through workshops and other content.

What we’d love about you

  • Having a consultative/guiding/curious nature
  • You need to be able to figure out and understand the real WHY behind the needs and tech, and propose the best path forward
  • Be opinionated on how to do cloud and DevOps things in a SaaS context, but be open to new/different ideas and be able to adjust accordingly
  • Have good writing skills and the ability to communicate your expertise and solutions in clear ways
  • AWS OR Azure experience is a requirement, Google Cloud is a bonus
  • Experience in consulting or (solutions, application, cloud) architecting is a plus
  • The more experience you have in any category that we are active in, the better. This is anything from DevOps practices, (SaaS) cloud and application architectures, containerisation, application migrations, Kubernetes, etc

Like with all Skyscrapers, we expect:

  • Respect, honesty and transparency are important values to us
  • Excellent writing skills, both for documents and in communication
  • To be professional and ready to take responsibility wherever needed
  • Open mindset and willing to give AND receive feedback
  • A mindset of continuous improvement: for yourself as a person and for the team your work in

Compensation

We all say money doesn’t make us happy, but it sure is something we need to get right and feel happy with. Only then can we do what we love and grow. We believe compensation should be an open discussion. Internally we are fully transparent, also on pay. We’ll be very open with you as well. We hope the same from you. That way we can explore this together. Our starting point is our current compensation model that we’ll share with you.

That being said, for this role we're looking at a yearly compensation of between € 40K and € 100K (depending on contract type, location and level within the team).

The Expert Circle

The people in this circle are focused on developing, maintaining, delivering and championing opinionated expertise around best practices, architectural patterns and DevOps that help solve customer’s needs and improve their Cloud Native maturity. You'll have full authority over all (opinionated) technology, architectural and DevOps patterns and best-practices, training and workshops and presales activities.

Together with the Customer Success and Platform Circle this circle forms what constitutes our DevOps-as-a-Service offering, beloved by our customers.

You can find more on the background of this structure here.

Want to know more?

  • Check out this blog article that came with this job post for more context.
  • For information on working at Skyscrapers, benefits, hiring process, etc check out the hiring page.
  • Want to know how we make our customer feel? Check out our customers’ praise page.
Please mention the word SATISFACTORILY when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$50,000 — $110,000/year


Location


Eu

How do you apply?

Apply on the website 

Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Affirm



San Francisco, California, United States

Affirm is hiring a
Remote Client Success Manager Amazon Pay

\n\n\nAffirm is committed to building lasting partnerships with Amazon and third-party merchants for long term growth and ongoing revenue generation! As a Client Success Manager (CSM), you will collaborate cross-functionally to drive engagement and active usage of Affirm payment solutions as we work toward launching the Amazon Pay platform. The CSM position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to operationalization. Location for the role is flexible since we are a remote-first workforce at Affirm!\n\nThis person will report to the Vice President of Customer Success.\nWhat you'll do\n\n\n* Launch the Amazon Pay segment to champion long-term business relationships with the Amazon Pay team and key strategic merchant accounts\n\n* Deliver a proactive client management strategy to encourage retention, satisfaction and growth with Amazon Pay and participating retail merchants\n\n* Analyze merchant performance and recommend programs to increase product adoption, drive revenue growth, and deliver a measurable return on investment\n\n* Promote marketing standard methodologies and optimization strategies with our merchant partners\n\n* Collaborate cross-functionally across our Analytics, Credit, Technical, Marketing and Product teams to improve the Affirm offering for our merchants and monetize new users from the Amazon Pay platform\n\n\n\nWhat we look for\n\n\n* 7+ years of professional experience\n\n* 4+ years of enterprise customer-facing experience in a high-tech e-commerce and/or digital wallets space\n\n* Excellent customer relationship leadership skills with the ability and experience to manage strategic accounts\n\n* Ability to build relationships, create strategic intent, and influence internal and external partners to create successful outcomes\n\n* Experience in managing cross-functional product launches and projects\n\n* Experience working directly with product and engineering teams is strongly preferred\n\n* Extremely high attention to detail, critical thinking, business planning skills\n\n* Strong written and verbal communication skills\n\n* Excellent analytical abilities\n\n* Knowledge of marketing technologies, SaaS, and e-commerce strongly preferred\n\n* Experience with ecommerce platforms like Amazon and/or digital wallets like Amazon Pay is strongly preferred\n\n\n\n\n\n\nLocation - Remote U.S.\n\nGrade: USA49\n\n\nPlease note that visa sponsorship is not available for this position.\n \n#LI-Remote\n \n\n#Location\nSan Francisco, California, United States
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Pure Storage



Mountain View, California, United States

Pure Storage is hiring a
Remote Senior Curriculum Developer

\n \n\nSHOULD YOU ACCEPT THIS CHALLENGE... \n\n\nWe're looking for a Sr. Curriculum Developer who is customer-obsessed and driven to innovate as we build and transform how we educate and develop employees, customers, and partners. The right candidate is creative, not afraid to roll up their sleeves, and has a demonstrated drive to solve real customer problems and revolutionize the way people build skills and capabilities. This individual will need to be self-motivated, highly organized, and have what it takes to challenge status-quo. With this career opportunity, you will leverage your skills and experiences in learning and development to help build and grow education solutions that deliver incredible results. This individual contributor role will report to the Performance, Education, Knowledge Team as part of the global Customer Experience organization comprising Technical Services, Professional Services, Customer Success, and Portfolio. Some key responsibilities include:\n\n\n* Prioritize, plan, lead, and develop curriculum development projects and programs.\n\n* Partner with functional stakeholders and L&D team members in a consultative manner to align learning solutions with development needs.\n\n* Work with key stakeholders and subject matter experts across functional teams and roles to translate business needs to effective training through innovative design and development techniques.\n\n* Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment. \n\n* Develop a variety of high-quality and innovative content that best fits the learner needs (online, classroom, virtual, blended, exercises, tutorials, job aids, assessments, and other methods of learning) including social or connected learning strategies, and multimedia based assets.\n\n* Coach and mentor junior developers in use of design, authoring, and tools.\n\n* Review standard curriculum design and development templates for use across L&D to drive consistency in materials development, delivery methodology, or delivery vehicles.\n\n* Apply branding, graphics, interaction and more in an effective manner.\n\n* Continuously innovate designs of new content and learning experiences.\n\n* Design process to track and analyze curriculum effectiveness of training programs, apply feedback as needed, and establish a maintenance cycle for content.\n\n\n\n\n \n\nWHAT YOU BRING TO THE TEAM....\n\n\n* BS degree or equivalent practical experience\n\n* Minimum 6-7+ years working in a content or curriculum designer-related role\n\n* Previous experience working in a technical support and/or customer support organization is a strong plus\n\n* Experienced using video editing tools (Final Cut, Adobe Creative Cloud, Adobe Premier, After Effects, Articulate 360, Articulate Rise, Vyond, Camtasia)\n\n* Extensive knowledge and experience using various graphic design styles and techniques\n\n* Experience with learning management systems to publish and manage content\n\n* Experience working with and integrating the use of knowledge bases and online reference for learning and performance support.\n\n* Strong program manager with excellent verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help write, design, and develop, and manage projects.\n\n* Experience with leading projects for an entire group or department, or a major piece of a larger cross company product or project.\n\n* Significant experience working where customer satisfaction is paramount in a service delivery care environment\n\n* Significant experience in courseware development of a complex nature, demonstrating agility, speed, and efficiency of advanced instructional design, in a highly changing environment.\n\n* Experience with current instructional design innovation and technology\n\n* Portfolio/work examples required for consideration\n\n\n\n\n \n\nPure Storage applies a geographic based pay structure depending on an employee’s location. For applicants located in Colorado (as required by SB19-085):\n\n\n* The annual base salary range is: $112,700 - $169,400. This role may be eligible for incentive pay and/or equity. \n\n* US Benefits Summary\n\n\n\n\n\n \n\n\n\n\n\nBE YOU—CORPORATE CLONES NEED NOT APPLY.\n\nPure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.\n\nThrough our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.\n\nAnd because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.\n\nPURE IS COMMITTED TO EQUALITY.\n\nPure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]\n\nAPPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.\n\nIf you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.\n\n\n  \n\n#Location\nMountain View, California, United States
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Awesomic.io



🌏 Worldwide
 
💰 $20k - $60k

Customer Success Manager

Awesomic.io

awesomic.io

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👀 2,024 views

✅ 80 applied (4%)

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Awesomic.io is hiring a
Remote Customer Success Manager

Yo-yo-yo! 💥


Working with Awesomic, you’ll get actual fast-growing startup experience. You’ll be able to make decisions in successful customer journey building and product feature development.

You'll work in fast development 1-week sprints with your teammates (you will join the Growth department, which includes Sales and Customer Success teams).


🔥 That’s an amazing opportunity to start in a promising well-funded startup and be able to grow as a Customer Success Representative. Apply today! 🔥


As a Customer Success Manager, you will care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.


🚀 Within this role, you will:


- support daily communication with our customers via chat, email, and the Awesomic app

- work with CS metrics to analyze data and improve customer experience

- establish clear retention goals and milestones to work towards

- minimize customer churn

- сonduct cust dev interviews to gather valuable feedback for our Product and Growth teams and transform it into actionable steps

- help process billing requests

- encourage upsells and cross-sells

- suggest new solutions or products to improve customers’ operations

- assist in onboarding and training junior Customer Success Specialists.


🚀 What is Awesomic?


Awesomic started in 2020 and in one year, we grew to 100+ people and 1000+ customers. Awesomic raised $2m investments and was backed by Y Combinator and successful entrepreneurs. Already 6000+ tasks were successfully completed within our app and with the help of our matching algorithm!

Most importantly, we are a community of open-minded and passionate people who support each other daily and enjoy a good laugh.


🚀 With Awesomic Team:


- You’ll join the coolest community of one-goal-driven people who love what they do and are ready to change the game with innovative decisions.


- You will be surrounded by beautiful art-works and creativity in all its manifestations daily. Plus, funny memes are welcomed very much in work chats — so your business days will be fun :)


- You’ll have an opportunity to positively influence the processes personally if you see the ways for improvements. You’ll be able to build the company’s history together with the core team – one of the most significant values of working in a startup. You’ll be heard! :)


- You’ll get unlimited opportunities to develop as a professional and daily communication with customers from the top companies in the world. Many challenging and exciting cases are waiting to be solved by you!


😎 We’ll be glad to meet you if:


- You have 3+ years of experience in Customer Success and IT

- You have experience in collecting, tracking, and analyzing CS data and metrics

- You have a self-driven, curious, and proactive nature

- You can think and type fast as well as keep calm and act logically and in a values-driven way when quick reaction and decision making is needed from your side.

- You are empathetic to people and are a patient, active listener.

- You actually care about customers’ happiness and want to make their journey with the product outstanding and efficient.

- You are a great communicator, and you speak fluent English (as well as literate Ukrainian and Russian).

- You are responsible, well-organized, and able to multi-task and prioritize.

- You are a friendly, open-minded person and a born-troubleshooter.

- You don’t mind staying in touch with customers from 9 am to 9 pm by Kyiv time (you don't need to stay by the laptop during all this time, just grab a phone with turned-on notifications with you).


So, if you love people and people love you, we’ll be glad to send you a test task. And let’s get acquainted! ❤️

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Salary and compensation


$20,000 — $60,000/year


Location


🌏 Worldwide

How do you apply?


Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Awesomic.io



🌏 Worldwide
 
💰 $30k - $90k

outreach

 

inbound

 

pipeline

Awesomic.io

awesomic.io

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👀 1,299 views

✅ 35 applied (3%)

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Awesomic.io is hiring a
Remote Sales Development Representative

Hi there!


We are Awesomic — an app that matches professional designers with businesses worldwide. Most importantly, we are a community of open-minded and passionate people who support each other daily and enjoy a good laugh.


Working with Awesomic, you’ll get true fast-growing startup experience. You’ll work in fast development 1-week sprints with your teammates (you will be in the Growth department, which includes Sales team and Customer Success team).


🔥 That’s a fantastic opportunity to start in a promising well-funded startup and be able to grow as an SDR. Apply today! 🔥


  

🙌🏻 Within your role you'll be daily creating new business opportunities for Awesomic through:

  • leading communication with outbound leads;
  • launching outreach campaigns;
  • optimizing sales funnel;
  • qualifying inbound inquiries;
  • managing company's Hubspot;
  • shaping the company's ICP;
  • preparing sales analytics;
  • developing new methods to attract potential clients.


🙌🏻 What is Awesomic?


Awesomic started in 2020 and in one year grew to 80+ people, 1000+ customers. Awesomic raised $2m investments and was backed by Y Combinator and successful entrepreneurs. Already 6000+ tasks were successfully completed within our app and with the help of our matching algorithm!


🙌🏻 With Awesomic Team:


  • You’ll join the coolest community of one-goal-driven people who love what they do and are ready to change the game with innovative decisions.
  • You will be surrounded by beautiful art-works and creativity in all its manifestations daily. Plus, funny memes are welcomed very much in work chats — so your business days will be fun :)
  • You’ll have an opportunity to positively influence the processes personally if you see the ways for improvements. You’ll be able to build the company’s history together with the core team – one of the most significant values of working in a startup. You’ll be heard! :)
  • You’ll get unlimited opportunities to develop as a professional and daily communication with customers from the top companies in the world. Many challenging and exciting cases are waiting to be solved by you!
  • You’ll get Mental Health Support and financial support during these hard times


🙌🏻 We'll be a perfect match if you:

  • have at least 2 years of proven experience in B2B IT sales (SDR of full-cycle sales roles);
  • have fluent English (both spoken and written);
  • have strong communication and negotiations skills;
  • are familiar with Hubspot CRM or fast in learning new tools;
  • have a data-driven approach (to count out outbound revenue and funnel conversions);
  • love to experiment and discover new business opportunities;
  • have a can-do approach and persistency.


If you feel that this looks like a job for you, we’ll be glad to jump on a call with you! And let’s get acquainted!


Please mention the word REFRESH when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$30,000 — $90,000/year


Location


🌏 Worldwide

How do you apply?


Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Contentsquare



New York, NY

Contentsquare is hiring a
Remote UX UI Design Intern

Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user’s time, privacy, and ability. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.\n\nSince the beginning, we’ve developed a reputation for helping leading companies better understand and build trust with their customers. In that time, we’ve been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups. In May of 2021, we raised $500M in Series E funding, but we’re not stopping there.\n\nTo reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world! #WeAreCSquad\n\nAbout the Opportunity:\n\nWe are looking for a full-time Intern to join our Professional Services Design team. You will be analytical, empathetic, and a creative UX/UI Designer who is excited to bridge the gap between data-driven insights and design. You will be passionate about user research and gathering insights to inspire and inform your design, and transforming those findings into impactful solutions for our clients. \n\nYou will work with the Customer Success team daily, specifically with Success Managers, Solution Experts, and Data Analysts, and in touch with the global UX/UI-Customer Success team (three designers in Paris, one in London & one in New York City).\n\nJob Type: Full Time Internship \nLocation: New York City OR Remote (USA - EST, but open to CST)\nStart Date: June 2022\nInternship Duration: 6+ months\n \n\n#LI-Remote #BI-Remote \n\n\nWhy you should join Contentsquare\n- Our clients, partners and investors love our industry-leading product\n- We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits\n- We are a fast growing company with a track record of success over the past 10 years while also operating with the agility of a startup, which means a huge opportunity to make an immediate and lasting impact\n- We’re human first. We hire talented people and provide them with the trust, resources and flexibility to get the job done\n \nTo keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:\n- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues\n- Generous paid time-off policy (every location is different)\n- Immediate eligibility for birthing and non-birthing parental leave\n- Wellbeing allowance\n- Home Office Allowance\n- A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours\nWe offer many benefits in various countries -- ask your recruiter for more information\n\nUniqueness is embedded in our DNA as one of our core values. We welcome everyone to apply.\n\nContentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.\n\nYour personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. \n\n#Location\nNew York, NY
Apply for this job

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

SafetyWing


verified closed
🌏 Worldwide
 
💰 $80k - $135k*

api

 

b2b

This job post is closed and the position is probably filled. Please do not apply.

SafetyWing (YC W18) is seeking a relationship driven and creative person to join our new enterprise customer success team.

This role will be on the Platform API team that is currently our fastest growing segment, growing 20x in revenue in the last 12 months. We're just getting started and you'll have the opportunity to help shape an essential product for remote companies worldwide.

🚀 About Us

SafetyWing is building a global social safety net, including health and retirement for remote workers worldwide, as a replacement for national welfare systems. If we succeed, we believe this will help ensure freedom and equal opportunity for everyone, and is one of the more important tasks of our time that no one else is working on.

We're a team of 100, fully distributed stretching 10 timezones, while headquartered in San Francisco. We are growing our team quickly.

Our current customers are remote teams. The SafetyWing Platform API is a product for HR, Employer of Record and freelancer platforms to offer health insurance to their members globally.


👩‍💻 Your day-to-day will include

  • Act as a trusted Platform point of contact and be the voice of the customer internally at SafetyWing. 

  • Deliver an exceptional customer experience with proactive communication to resolve problems, as well as predict and remove roadblocks before they occur.

  • Ongoing evaluation, ideation and implementation of strategies to improve the platform experience from onboarding to renewal.

  • Implement education campaigns to help educate our platforms and their users on our product 

  • Identify and implement strategies to increase insurance adoption among Platform’s customers & user base. 

  • Identify and implement creative initiatives to strengthen the partnership between SafetyWing and the platform [i.e. co-marketing, events]. 

  • Connect regularly with each platform and ensure their pain points and needs are heard by Product



🧪 We are looking for someone who has

  • Experience in a B2B customer / partner success role (ideally worked with a benefits product, or with HR and Freelancer platforms from Series A to Series C or equivalent)

  • Demonstrated ability to manage ambiguity, take initiative, and problem-solve 

  • Effectively work cross-functionally and with a wide range of people with different skill sets

  • Excellent communication and interpersonal skills

  • A genuine interest in our customers and desire to build a long-lasting relationship with them


We like to work with people who

  • Want to help build a global social safety net on the Internet.

  • Think for themselves instead of copying others.

  • Are willing to try new things, even with the risk of failure.

  • Are intellectually curious and open to new ideas.

  • Are creative and bold in the face of any problems.

  • Have strong integrity and do the right thing


🧘 What we offer

  • Fully remote work - work from anywhere on the globe

  • Competitive salary 

  • Flexible hours and vacation policy (Office hours 8-11am PST)



Please mention the word EFFECTUAL when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


No salary data published by company so we estimated salary based on similar jobs related to API and B2B jobs that are similar:

$80,000 — $135,000/year


Location


🌏 Worldwide

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Float


verified
🌏 Worldwide
 
💰 $140k - $160k

SaaS

 

B2B

 

Remote

Float

float.com

Apply now

👀 3,811 views

✅ 145 applied (4%)

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Float is hiring a
Remote Front End Lead

Description

Float is the world’s leading software for teams to plan their time and, behind it, is a world-class team looking for an experienced Front-End Lead to join us. From New York to the UK, Canada to South Africaour Engineering, Product, Marketing, and Customer Success teams work asynchronously, helping brands such as Airbnb, Buzzfeed, and Ogilvy plan and manage their time better. Float is self-funded, profitable, and growing. If you’re a go-getter, align with our values, and are looking to join a team that’s passionate about helping others work and live more productively, we want to hear from you. Here are a few tips from our CEO to make sure your resume stands out from the crowd.


Why We’re Hiring For This Role

As a Front-End Engineering Lead, you’ll use your extensive knowledge of JavaScript fundamentals and comprehensive React-based SPA development experience to own Float’s front-end platform: a simple and intuitive interface relied upon internationally by top-tier agencies and teams to plan, schedule and track their projects. You’ll use your skills and expertise to overcome complex engineering challenges that go beyond routine state management.

You enjoy building data-intensive applications and want to push the boundaries of what component-based declarative front-ends can do. You particularly appreciate how such an approach can facilitate real-time collaborative user experiences. If that sounds like you, Float invites you on a journey full of challenges, fun, and gratification. You will own delivering highly performant, delightful, and consistent user experiences across web and mobile platforms.

We’re looking for an exceptional engineer to take our front-end to the next level. You’ll be leading by example, planning a roadmap, and preparing the necessary foundational work to ensure that the Float application continues to be best-in-class.

Our Director of Engineering, Colin Ross, explains the important role you will play within our Engineering team. Watch this video.

Director of Engineering, Colin (Front-End Lead)

You’ll be working with senior front-end engineers to ensure that changes proposed for our web application are suitable both for the customer as well as the long-term health of our product and Float itself. You will monitor the impact of deployed changes to maintain the high standards of our product, following up as required and striving to be ahead of any uncovered trends.


What You’ll Be Responsible For

As a Front-End Lead, you will be a senior member of the Engineering Department, reporting to the Director of Engineering. You’ll be responsible for the overall direction and execution of Float’s front-end platform strategy, including:

  • the future of our front-end architecture
  • core libraries and components as part of our Design System
  • collaborating closely with Product, Design, Mobile Engineers, and QA to specify, conceptualize, build, test, deploy, and monitor new features
  • working with other senior engineers (including Performance Engineers) to set our app’s performance benchmarks, ensure they are maintained, and improved upon over time
  • adopt common patterns for data access, state management, and code organization across all of Float’s front-end platform
  • continuous integration and deployment of all front-end code across various environments
  • reviewing and supporting front-end technical designs across feature teams
  • participating in design discussions and roadmap planning to ensure front-end concerns are well represented
  • maintaining and upgrading frameworks and tools for a great developer experience

You’ll be joining a group of seasoned engineers who can work independently and don’t require day-to-day management. Rather, you will bring your skills to focus on the longer term and the bigger picture, sweating the details as necessary to be confident we have a platform on which we can build for years to come.

Some example projects you might spearhead include:

  • expanding the roll-out of TypeScript
  • putting together code quality guidelines, and enforcing those programmatically and via code reviews
  • mentoring our front-end team to be stronger engineers, and assisting with hiring additional team members

What You’ll Need To Be Successful

You’ll have spent a number of years working on web applications in a senior role and have a deep familiarity with the front-end ecosystem: including build systems, multiple frameworks as well as different styles of front-end development.

You will be expected to quickly become fluent with the majority of our existing tech stack which comprises:

  • React
  • Redux, for global state management
  • Reselect, for derived state management
  • Jest, for all things testing
  • Yarn workspaces for seamless private package management in a monorepo
  • React-spring & more, for intricate and performant visual interactions
  • Exhaustive virtualization using open-source as well as in-house proprietary components that make rendering hundreds of thousands of data points a breeze
  • WebSocket for real-time updates
  • CSS-in-JS (currently styled-components)
  • TypeScript (currently in gradual adaptation phase)
  • And several other tools like Babel, WebPack, Puppeteer, Storybook etc.

Experience with the following would be a big plus.

  • Local-first software - not just PWAs but fully-fledged offline capable web apps using CRDTs, IndexedDB etc.
  • React-native or other native mobile app development platforms
  • Working with distributed systems, event-based architectures at scale

You’re not a tyrant and are willing to be flexible as the situation dictates, acknowledging the value of consensus while recognising the benefits of having a clear vision.

Ultimately, you get more satisfaction from making a detailed plan and assessing the final deliverable than from necessarily doing the work yourself. You are looking to take on a role with high autonomy and corresponding responsibility in order to have a genuine impact on the Float team and our customers by means of your vision and strategy.

As a fully remote team, we’re looking for someone comfortable with asynchronous communication as the default, which means you have previous remote experience and are comfortable using tools like Slack, Loom, and Asana to communicate as needed. Don’t worry—you will have significant deep work time since we have very few meetings.


Why Join Us

We’re a global company with a diverse team of folks from all over the world who share a common belief in living our best work life. That includes a flexible asynchronous policy that allows you to work whenever you work best, minimal meetings, annual team meetups, and perks and benefits that support your personal health and well-being.

Our growing range of perks and benefits include:

  • Home office expense budget
  • Co-working expense budget
  • Health & fitness budget
  • Annual team meetup
  • Care for your community donation or leave


We understand that you probably want to learn a bit more about us as well, so here are some resources to get a sense of who we are and how we work:


The salary for this role is US $148,319 to $156,133 (Level 3.5 to 4). Here’s a blog post with more information on how we determine our salaries.


Note: Industry research shows that women and those in traditionally underrepresented groups generally don’t apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don’t check 100% of the boxesthat’s okaywe encourage you to apply anyway and highlight what you can bring to the table.


Please mention the word EVENTFUL when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$140,000 — $160,000/year


Location


🌏 Worldwide

How do you apply?

Hiring Process For This Role

You’ll find a lot of useful information about our interview process and what it’s like to join our global team on the Float careers page. The hiring process for this role looks like this:

  • Initial First Meeting: If your application is shortlisted, you will have a 15-minute meeting with Linda from People Ops. This meeting gives us an opportunity to learn more about your experience and also allows you to ask any questions you have about the role.
  • Technical Interview: You’ll meet with members of our team, Sameet and Artem, for a technical interview. This is generally a 60-minute interview that will take a deep dive into your skills and experience.
  • Management Interview: We take a very collaborative approach to hiring, so you’ll meet with Colin, Director of Engineering, and Lars, Float CTO, for a final 45-minute interview.

Our hiring process takes an average of 25 days from the first interview to a job offer (based on 2021 data). Linda from People Ops will be in touch each step of the way to ensure that you are well informed and aware of the next step in the process.

Unfortunately, due to the high volume of applications, we can only contact candidates who have been shortlisted for the role. If you do not hear from us within 14 days of submitting your application, we encourage you to apply for another role in the future.

Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

SOCi


🎈
🌏 Worldwide
 
💰 $120k - $200k

dev

 

Product Management

 

SaaS

SOCi

meetsoci.com

Apply now

👀 2,257 views

✅ 59 applied (3%)

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SOCi is hiring a
Remote Director of Product Management

About Us:

SOCi is one of the fastest growing technology companies in the country, ranking in the top tier of Inc 5000’s Fastest Growing Companies in America list for the last 4 years in a row.  The builder of an award-winning enterprise SaaS marketing platform, and one of Forbes’ Best Startup Employers, SOCi boasts hundreds of the world’s largest brands as its customers. The SOCi platform specifically solves complicated marketing and workflow problems for national and global multi-location brands that want to scale and optimize their presence across search, social, reviews, listening, ads, bots, and more. As the largest localized marketing platform in the world, SOCi makes the impossible possible by enabling top brands and their locations to strengthen and scale their digital presence across limitless locations.

*** INTERNATIONAL APPLICANTS WELCOME ***

Our accolades include:

  • Recently closed a Series D investment round of $80 million, led by JMI Equity
  • 4x honoree on Inc. 5000 Fastest Growing Companies in America
  • 2x honoree on Financial Times’ Fastest Growing Companies
  • 3x CEO Finalist for Ernst & Young’s Entrepreneur of the Year award
  • Winner of the MarTech Breakthrough Award for Best Overall Social Media Management Platform
  • #1 Rank by Entrepreneur magazine’s Top Marketing Providers for Franchises, three years in a row
  • Front Runner for Gartner award in Reputation Management & Brand Management
  • 2021 Honoree on Forbes America’s Best Startup Employers

Director of Product Management

Our product team drives the product vision and is responsible for the value and viability of our solutions. Through deep discovery and collaboration with our customers, we identify the right problems to solve and leverage design and engineering to deliver differentiated solutions that delight our customers.

As the Director of Product Management, you will collaborate with the VP of Product to identify the problems that we must address from a product perspective in order to deliver on the product strategy set by the VP of Product and executive leadership. You will own the day to day execution of product initiatives and are responsible for the success of our products and will lead 6-9 product team members each owning one of the SOCi products (Social, Reputation, Listings, Local Pages, Bots, Ads, Boost, Surveys, Listening). You will work with your counterparts in Product Operations, Design and Engineering to ensure the delivery of  valuable and viable product improvements on an ongoing, iterative basis. 

You have a deep understanding of modern product management practices from Marty Cagan and Dan Olsen school of thought, with a proven track record of practical application. You are well versed in establishing career development and skills growth plans for your product managers. You serve your team, you obsess over your customers, and you execute with precision and impact. 


About You… 


Process

  • You have product sense, are a leader and get things done
  • You have a proven track record of delivering valuable products, consistently, rapidly and effectively from early stage (finding product-market fit) to mature products  
  • You will guide teams to deliver on product outcomes that align with the company’s strategy and are well versed in executing against OKRs 
  • You will coach and mentor product managers to be creative, strategic, execution focused and with a growth mindset 
  • You will coach product managers on product discovery techniques that help them focus on outcome and risk and to leverage the power of written narratives, JTBD, Kano models, customer benefit ladders, interviews, surveys, and other applicable frameworks to define and iterate on features
  • You will instill a culture of rapid hypothesis testing, measurement, and the importance of consistently delivering differentiated and innovative products that solve customer and prospect biggest pain points
  • You will create a repeatable process for hiring and developing product managers that can deliver on our strategic intent
  • Define and analyze key metrics that inform decision making and measure success of product initiatives
  • You will obsess over product health metrics and work with product operations to provide the business with visibility into how the product is performing
  • Translate product strategy into roadmaps that are informed by the product managers discovery of customer problems, market and competitive research, cross-functional stakeholders and most importantly focus on a product outcome 
  • You will pivot as necessary and understand that it's better to deliver value than to stick to a failing plan


People 

  • Deliver and communicate measurable business impact to the VP of Product, CTO and cross-functional leadership and teams
  • Collaborate cross functionally with customer success, sales and marketing to ensure our product is being positioned and sold accurately and is well supported
  • Build a business case for investment by articulating initiative recommendations and trade-offs to leadership and cross-functional stakeholders
  • You will work with cross-functional leaders to communicate the product roadmap and deliver on GTM activities
  • You are a high agency leader who knows how to hire and foster this growth mindset within a team 
  • You have a proven track record of inspiring, leading, and rallying cross-functional teams behind a product vision 
  • You understand the importance of a strong collaborative relationship with design and engineering
  • You understand the importance of learning and will create safety for exploration and innovation to foster a learning organization


Product 

  • You will obsess over the MarTech industry 
  • You will learn and leverage knowledge across the organization to stay abreast the latest industry trends in social media, marketing, seo, and customer experience 
  • You will learn and stay abreast of competitor changes but understand the most differentiated products keep an eye on the competitive landscape but obsess over their customers 
  • You will learn and obsess over our customers, from its buyers to its day to day users you understand that without knowing them deeply our products will fail
  • You will learn and obsess over delivering solutions that solve customer problems in ways that work for the business (understanding cross-functional teams constraints and motivations)
  • You will develop a deep understanding of our customers' & prospects' problems to be best equipped to guide our product team and deliver solutions that drive growth and customer retention & delight
  • You are not afraid to roll up your sleeves and join your product teams on customer discovery calls, testing, etc.


Requirements:

  • 3-5 years of experience as Product Manager in SaaS / MarTech platform
  • 3-5 years of experience managing product managers
  • Deep understanding modern Product Management techniques (“Inspired” & “Empowered” [Cagan], “Lean Product Playbook” [Olsen], JTBD frameworks)
  • Deep understanding of outcome-based measurements and the difference between feature factories and impactful true product teams
  • Skilled in giving feedback, creating accountability and building trust (“Crucial Accountability” [Patterson], “Radical Candor” [Scott], “Speed of Trust” [Covey], etc)
  • Deep understanding of creating and facilitating learning organizations (“Fifth Discipline” [Senge])
  • Demonstrated track record of partnership with design and engineering

What's SOCi's culture like?

Led by a team of industry experts, SOCi is leading the pack in Localized Marketing for Multi-Location brands. Our passionate team of SOCialites work from home or in our office locations in both San Diego, CA and Austin, TX. We offer flexible PTO, comprehensive health & benefits packages, 401k and matching  (amongst many other perks). Every new team member is equipped with a MacBook laptop, tech accessories & SOCi swag. We are a fast-paced, agile environment where thought leadership and input is encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. 

SOCi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Please mention the word AFFABLY when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$120,000 — $200,000/year


Location


🌏 Worldwide

How do you apply?


Apply for this job

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Close


🎈 verified
Americas
 
💰 $65k - $110k*

senior

 

saas

 

customer support

Close is hiring a
Remote Senior Customer Success Manager

**About Us**\n\nAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~55 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 5 in order to work with more customers and invest in the development of our team. We’re looking specifically for a dual contributor, someone who can help us strengthen relationships with high-value accounts and also coach and mentor existing and new team members. \n\n**About You**\n\nYou have between 5-10 years experience with B2B SaaS in a customer success, account management or sales role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. You enjoy working with salespeople, sales teams and sales operations. You are excited about the potential in the SMB market and your ability to make a positive impact for your customers. The foundation of your success in past roles is your ability to build relationships with clients or customers.\n\nYou have a minimum of 1-2 years managing or coaching teams or working with peers in a leadership role to accomplish a company goal, either directly or indirectly. You are excited about coaching others, sharing your experience and knowledge and are always looking for ways to help teammates or direct reports grow professionally and increase their value in a customer relationship. You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. \n\nYou are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor](https://thestartupchat.com/ep050/). \n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and enjoy working remotely. \n\n**About the Role**\n\nWe are looking for an experienced Senior Customer Success Manager to partner with our customers and to help level-up our team by contributing knowledge, best practices, and coaching to existing and new team members. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships . You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. \n\nThis person must be an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. This person will be expected to proactively contribute strategy and coaching to the entire Success team.\n\nThis is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day.\n\nThe team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/lizstephany/), [Lydhia Marie Bolduc-Gosselin](https://www.linkedin.com/in/lydhiamarie/), [Forrest Dwyer](https://www.linkedin.com/in/forrest-dwyer-93036668/), [Meghann O’Brien](https://www.linkedin.com/in/meghann-o-brien-46b5935b/), and [Tina Duong](https://www.linkedin.com/in/tina-duong-3b282852/).\n\n**Key Responsibilities**\n* Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals.\n* Become a subject matter expert in our platform and our sales philosophy.\n* Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity, and knowledge of best-in-class integrations.\n* Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers.\n* Develop success plans and drive quarterly business reviews at the executive level\n* Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.\n* Work closely with the Success team on customer strategy, internal best practice sharing, coaching/mentorship and assisting with professional development goals and conversations.\n* Execute at a high level to achieve both individual goals around retention, growth and customer satisfaction and assist in helping the team to achieve all goals as well. \n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\n*Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward. \n\n*Interested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nBe sure to mention the word **BEAUTIFUL** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, SaaS, Customer Support and Executive jobs that are similar:\n\n $65,000 — $110,000/year\n \n\n#Location\nAmericas
# How do you apply?\n\nhttps://jobs.lever.co/close.io/0692ff01-3ff9-4649-844b-600380c48df9?lever-origin=applied&lever-source%5B%5D=RemoteOK%20%232
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Close


🎈 verified
Americas
 
💰 $70k - $110k*

saas

 

customer support

 

exec

Close is hiring a
Remote Customer Success Manager

**About Us**\n\nAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~55 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 5 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. \n\n**About You**\n\nYou have at least three years of experience with B2B SaaS in a customer success or implementations role. You are passionate about technology and are extremely well-informed in the SaaS product ecosystem, particularly those products that cater to startups and SMBs. Preference given to candidates with 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers 2) experience working for a CRM platform or a sales enablement tool or 3) technical aptitude and capability. \n\nYou have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor](https://thestartupchat.com/ep050/).\n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker. \n\n**About the Role**\n\nThe newest member of the Customer Success team will work closely with high growth customers, ensuring they have the tools, knowledge, and set up to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with individual customers, but will also contribute to the team’s digital engagement strategy. \n\n**Key Responsibilities**\n* Onboard new customers with an emphasis on creating a solid sales process and strategically mapping new customer data. Onboarding and follow-up training includes opinionated sales process advice, sales education, data consultation, and teaching the Close sales philosophy. \n* Work with existing customers to increase the value they receive from our service and identify and create an action plan for those customers who are rapidly growing and who may need extra love. \n* Collaborate with other Success team members and teams at large (Sales, Support, Partnerships, Marketing, Product) to deploy resources for customers and gather information for company insight as needed. \n* Host roundtables, webinars and other types of virtual events to boost information and resources for the Close community. \n* Assist on virtual engagement strategy by creating /contributing to written and video content on platform and data management best practices and Close sales philosophy. \n* The team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/lizstephany/), [Lydhia Marie Bolduc-Gosselin](https://www.linkedin.com/in/lydhiamarie/), [Forrest Dwyer](https://www.linkedin.com/in/forrest-dwyer-93036668/), [Meghann O’Brien](https://www.linkedin.com/in/meghann-o-brien-46b5935b/), and [Tina Duong](https://www.linkedin.com/in/tina-duong-3b282852/).\n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt [Close](https://close.com/), everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\n*Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward. \n\n*Interested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nBe sure to mention the word **STYLISH** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Customer Support and Executive jobs that are similar:\n\n $70,000 — $110,000/year\n \n\n#Location\nAmericas
# How do you apply?\n\nhttps://jobs.lever.co/close.io/0692ff01-3ff9-4649-844b-600380c48df9?lever-origin=applied&lever-source%5B%5D=RemoteOK
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👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Formation


Formation is hiring a
Remote Fellow Manager

\n\nFormation is the better way to accelerate your career. We’re building a platform that combines adaptive learning technology with a mentorship network of industry experts to create personalized, online training programs for job seekers at scale.\n \nOur first program is the Engineering Fellowship, a training program that helps software engineers from nontraditional and underrepresented backgrounds break into top tier tech companies. Fellows are trained by current engineers from Facebook, Dropbox, etc. and are unconditionally supported by the entire Formation team until we succeed in landing their next role.\n \nWe are a small team dedicated to the success of our Fellows. We are looking for a dedicated Fellowship Manager seeking a challenging, impactful, and rewarding role that will make a lasting impact on individuals in our program fulfilling their potential and pursuing their dreams. Our Fellowship Managers work 1:1 with up 25 Fellows, supporting them through the program until they land their dream role. This is a unique role that combines advising, project management, and counseling. Our Fellowship Managers work closely with our engineers to ensure that they are working towards their goals every step of the way. The ideal candidate is inquisitive and compassionate, with a love of supporting individuals pursuing goals.\n\n\n\nYour perfect day will include:\n\n\n* \n\n\n* Ensuring new engineers are successfully onboarded into the Fellowship. Find ways of making their experience unique, while continuously thinking about how to make the process more efficient.\n\n* Leading Daily Standups with our teams of Fellows to track their progress and support them with any challenges they may be facing on the day-to-day.\n\n* Communicating with Fellows, answering any questions they may have, and reaching out to them to check-in. Your overall goal is that they feel confident in themselves and their support system (our team).\n\n* Finding inefficiencies and continuously seek ways to automate, while maintaining the Fellowship’s strong human element.\n\n* Meeting with each Fellow to discuss their general wellbeing, progress, and ways we can improve their experience.\n\n* Continuously seeking creative ways to connect with the 25-30 Fellows you manage, as well as weave them into our network.\n\n* Leading Success Interviews for Fellows that have accepted their dream job. Gather testimonials and communicate key insights back to the team.\n\n\n\n\n\n\n\n\n\n\n\nSkills and experience that we value:\n\n\n\n* Experience working directly with engineers in some capacity.\n\n* Proven experience as a student advisor, career coach, or similar role in a 1:1 coaching capacity.\n\n* 1-3 years experience in Customer Success in the technology field, HR or Project Management.\n\n* A natural people person, with a compassionate approach to problem solving.\n\n* Multitasker who can maintain daily communication with numerous people while tackling projects.\n\n* Product minded, with a passion for education and technology.\n\n* A natural people person, with a passion for motivating and mentoring others.\n\n* Scrum Master or Project Management designation considered an asset.\n\n\n\n\n\n\n\n\nSalary range: $55-75k\n\n
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Trash Warrior



San Francisco

Trash Warrior is hiring a
Remote Chief of Staff

About Us:\n\nWe’re Trash Warrior. We’re doing trash differently. We’re a diverse group, who are united by a shared set of values and goals. We’re committed to performing well as individuals and in teams for the betterment of our company.\n\nTrash Warrior is an early-stage urban tech startup in San Francisco, developing an on-demand marketplace of waste management for business clients, including America's biggest companies such as Amazon, Tuft & Needle, Holiday Inn. Trash Warrior is a venture backed company with notable investors including Lightspeed, Altair Capital, Primavera Capital, 500 Startups etc. \n\n\nPosition Description\n\nTrash Warrior is seeking a Chief of Staff reporting directly to the Chief Executive Officer. In this role, you will partner closely with the Senior Leadership team to develop, communicate and drive priority initiatives across the business. Chief of Staff will be a key contributor to both the strategy and implementations of critical initiatives that are "currently on no one's plate", including building a few teams from scratch (customer success, marketing, etc). Day-to-day responsibilities are dynamic and will vary greatly based on the candidate & the business needs at the time. This role serves as a potential pipeline to senior operational/ growth roles at Trash Warrior .\n\nTrash Warrior is a high pace environment. It’s important that you develop a strong sense of ownership towards achieving the specified objectives. It is important that this person demonstrates leadership qualities, high ethical behavior, and strives for cross team collaboration.\n\n \n\n#Location\nSan Francisco
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

INFUSEmedia



Boston, Massachusetts, United States

INFUSEmedia is hiring a
Remote Client Success

\n\nSince 2012, we’ve helped thousands of B2B organizations drive full-funnel results through our innovative demand generation solutions and best-in-class data validation platform.\n\nIt’s what helps us build uncompromising trust and impeccable reputation with our clients, every time.\n\nFor more information, access www.infusemedia.com.\n\nJob Description\n\n\nThe Client Success is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.\n\nResponsibilities and Duties\n\nDevelop and maintain relationships with a select group of named accounts to ensure campaign success\n\nServe as a trusted advisor for our clients and be an expert in INFUSEmedia offerings\n\nCollaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome\n\nCollaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects\n\nCreate and coordinate account documentation including reports, RFPs, and other recommendations\n\nAccountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding\n\nQualifications\nOutstanding written and verbal communication skills, coupled with strong empathy for customers and their success\n\nMinimum two years of account management and/or customer success/service experience preferred\n\nOrganized, detail-oriented, and able to manage 30+ clients at once\n\nDemonstrated ability to work both collaboratively as part of a team and independently with minimal supervision\n\nStrong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues\n\nWork logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation\n\nComfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.\n\n\n\nOur Hiring Process:\n\nWe will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.\n\nWe may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.\n\nAt this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting (or Zoom, for as long as we are in a pandemic) where you will meet our INFUSEmedia team.\n\nFrom thereon, it’s decision time! If you are still excited to join INFUSEmedia and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed. \n\n#Location\nBoston, Massachusetts, United States
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Forage



San Francisco, California, United States

Forage is hiring a
Remote Product Marketing Manager

\nAn Introduction to Forage\n\nAt Forage, we believe that talent is evenly distributed, but opportunity is not. We want to build a world where every student has the opportunity to build vital career skills and industry knowledge for free, and in so doing, give everyone the chance to discover and land their dream job.  \n\nToday, millions of candidates explore Forage virtual experiences to learn more about the unique and compelling work companies have to offer. Hundreds of firms (e.g. Goldman Sachs, BCG, JPMorgan, Accenture) around the world currently showcase their work and career paths on Forage.  Our global reach means we can make a direct impact on the world’s future workforce in ways no other company can.\n\nThis is a rare opportunity to join a critical function in a fast-growing mission-orientated start-up with a global presence backed by world-class investors including Lightspeed Venture Partners, Blackbird, Telstra Ventures, Citi Ventures, Y-Combinator, FundersClub, SemperVirens and others.\n\nForage is looking for a Product Marketing Manager to join its Enterprise Marketing team!\n\nAbout the Enterprise Marketing Team\n\nThe Enterprise Marketing function at Forage is responsible for not only bringing our brand to the employer market, but also for driving thought leadership in the early talent space by leveraging our unique access to employers, educators and students. Enterprise Marketing works closely with our Sales and Customer Success teams to ensure our brand is effectively showcased throughout the entire buyer journey - from awareness to advocacy.\n\nRole Description\n\nWe are looking for a Product Marketing Manager with proven years of experience to join our small but growing Enterprise Marketing function, reporting into our Director of Enterprise Marketing. As a newly established function within an early-stage start-up, this will be an incredibly exciting, expansive and impactful role. This is a unique opportunity to be responsible for developing and leading the enterprise product marketing work for a truly category-defining product.\n\nResponsibilities\n\nYour responsibilities will see you working across the Enterprise Marketing, Sales and Customer Success, and Product teams at Forage. Your priorities will be ensuring Forage consistently has the customer at the forefront of all of its enterprise-related activities and is articulating the product’s value in a way that resonates with the market, and drives adoption and advocacy. This will include:\n\n\nRefining and owning our value proposition - and ensuring it aligns with our target audience and their needs and objectives;\n\nRefining and owning our overarching positioning and messaging, and doing so in a way that enables us to continue to own and define our product category; \n\nDeveloping and implementing a framework for capturing ongoing insights into our clients, target clients, competitors, and the market more generally. This will be critical for ensuring not only ongoing improvements to our value proposition, positioning, and messaging (and how these are implemented throughout the Marketing and Sales funnel), but also our product more generally;\n\nDeveloping Buyer Personas that will optimize activities across the broader Enterprise Marketing, Sales and Customer Success, and Product teams;\n\nWorking with content creators on blogs, copyrighting, social media, and case studies, as well as our Sales Enablement team, to ensure the content adequately speaks to our target audience; \n\nProviding tactical support to our Director of Enterprise Marketing for special projects or initiatives. \n\n\n\n\nSkills\n\n\nResearch and insights driven: You know and understand what good, credible and insightful research looks like. You not only are able to easily synthesize and draw analyses, but you are also able to coordinate and drive research initiatives.\n\nStrategic, deep-thinker: You take time to plan, think ahead, and anticipate next steps and requirements that will set our company up for success. While you can move quickly and tactically, you are consistently working within a broader, well-thought out plan. \n\n\n\n\n\n* Exceptional communicator: You not only have exceptional written communication skills that enable you to seamlessly tailor messaging to various audiences, but you are also able to effectively communicate across teams internally - particularly in a fast-paced, remote, and evolving environment. \n\n\n\n\n\n* Results-driven self starter: You can work autonomously and with minimal supervision. You don’t need prompting - you already know what needs to happen and by when, and you’re comfortable working in a results-driven start-up environment.\n\n\n\n\nRequirements\n\n\nProven experience working as a product marketer is critical. \n\nPrevious experience working in a start-up environment, particularly on a category defining product is highly desirable.\n\nProven track record, with demonstrable examples, of your product marketing impact.\n\nExperience autonomously managing individuals in a fast-paced environment to deliver high-quality outcomes.\n\nExperience working with and supporting senior leadership and external partners.\n\nExperience working in technologies such as Hubspot, Wordpress, and Canva.\n\nPassion for working in a fast-paced environment that will require you to roll up your sleeves, work tactically with our Director of Enterprise Marketing and help build out a growing function - while consistently representing our brand as a true market leader. \n\n\n\n\nWhy work at Forage?\n\nForage is a dynamic team of builders who are passionate about equipping people with the skills to find their dream job. We are a global team, based in offices (and home offices) across Australia, the US and the UK. \n\nWorking in our team includes the following benefits:\n\n\n20 days of paid vacation leave\n\nCompany-sponsored 401(k) plan\n\nTop-tier medical, vision, and dental plan for you and your dependents\n\nCompany-paid basic life insurance\n\nHealth Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA (DCFSA)\n\nHome office setup stipend\n\nFlexible work schedule\n\nEquity compensation plan\n\nAccess to office space in NY and SF\n\nAccess to an employee assistance program and a professional development fund\n\n18 weeks of fully paid parental leave for the primary caregiver and 8 weeks of parental leave for the non-primary caregiver\n\nFull paid day off to celebrate a holiday of choice\n\nCommuter benefits\n\n\n\n\nWe celebrate diversity and we want people of all backgrounds, beliefs, and experiences to join our team. Even if you feel like you only have some of the qualities outlined in a Forage job description but you still feel like you are the right person for the job, we encourage you to apply. We do not discriminate based upon gender, race, ethnicity, religion, color, age, religion, disabilities, sexual orientation, or other applicable characteristics. Employment decisions are purely based on qualifications, skills, and business needs.\n\nYou’ll fit in at Forage if you’re different; if you stand out from the crowd; if you have a unique perspective and you like being creative. If this sounds like you, we want to hear from you! \n\nColorado and New York Residents\n\nColorado’s Equal Pay for Equal Work Act and New York City Human Rights Law requires employers to provide the salary information for positions that are located in or can be remote from the State of Colorado or located in New York State. Please email [email protected] for median salary information regarding these respective states. The final agreed-upon compensation is based on individual qualifications.\n\n#LI-EP1 \n\n#LI-Remote \n\n#Location\nSan Francisco, California, United States
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

ActiveCampaign



🇺🇸 US

ActiveCampaign is hiring a
Remote Strategic Customer Success Manager

As a Strategic Customer Success Manager at ActiveCampaign, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with more than 150,000 businesses around the world. Our customers rely on ActiveCampaign to make smarter business decisions based on data-driven analytics and workflows. We pride ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experiences to each and every brand.\n\n\n\n\nAbout ActiveCampaign:\nWe are a category-defining Customer Experience Automation Platform (CXA) that helps over 150,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 600+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text. \nAs a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here. \nAs one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 150,000 today to millions. We have been ranked #4 Best Place to Work on Built In Chicago in 2021, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions,  and continue to be globally recognized for our employee-centric culture here.\n\nPerks and benefits:\nActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:\n\n-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan,  telehealth and tele-mental health, and access to the Calm app for mediation)\n-Open paid time off\n-Generous 401(k) matching with no vesting\n-Generous stipend to outfit your remote office\n-Career growth including access to personal and professional coaching through Udemy \n-Access to life coaches via Modern Health\n-Cool swag\n\nActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law. \nOur Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members. \n\n#Location\n🇺🇸 US
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Weedmaps


closed
Irvine, California, United States

Weedmaps

👀 490 views

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\nAccount Executive, Growth Market (Remote)\n\nOverview:\n\nThe Revenue team is the driving force of Weedmaps and we are looking to add an Account Executive to partner closely with some of the world’s fastest growing advertisers to develop digital solutions that build strong businesses and brands. Based in our Irvine office, a successful Account Executive will leverage influencing, relationship-building, and consultative selling skills to drive the adoption of the Weedmaps suite of products, in partnership with a team of Customer Success Representatives.\n\nAs an Account Executive, you will work with clients to understand and anticipate how they make their budget decisions, explore and uncover their business needs, and communicate how our range of product offerings can grow their businesses. The right person will have a strong knowledge of SaaS and Digital solutions combined with communication skills and analytical capabilities to help shape how new and existing businesses will grow.  \n\nThe impact you'll make:\n\n\nIdentify and schedule inbound and outbound leads for outreach to conduct consultative discovery\n\nConduct a follow up program by email and phone for any leads you were not able to reach or that went dormant\n\nServe as the initial point of contact for all clients seeking to use Weedmaps to launch or grow their business\n\nConduct consultative discovery with each client to identify the specific needs and goals of their business; properly enter all discovery notes into sales CRM.\n\nMaintain updated contact information for the client and its decision makers\n\nIntroduce clients to the full WM Business suite offered in the region\n\nUsing the information gained during discovery, pitch the client on the right combination of WM Business products that meets their needs\n\nWork with your Customer Success Representative (CSR) partner to identify and close upsell opportunities within your book of business\n\nIdentify clients seeking to use premium products and conduct a seamless handoff to your Large Client Solutions (LCS) counterpart\n\nDrive maximum conversion of leads to adopt the Standard WM Business offering\n\nPartner with the CSR to conduct a quick and seamless transition into onboarding upon signing of the services agreement\n\nCollect and submit real time qualitative feedback from clients around opportunities to improve our products and process\n\nThis role requires 25%-50% travel within the region\n\n\n\n\nWhat you've accomplished:\n\n\nBS / BA Degree or equivalent experience\n\n* 3+ years experience in sales, SaaS services, or other customer-facing roles.\n\n\n\n* Experience with Salesforce CRM preferred\n\n* Experience with digital advertising or B2B SaaS products preferred\n\n\n\n\n\n* Comfort with, and ability to operate in an accelerated, iterative pace in a dynamic environment\n\nStrong planning and organizational skills\n\nDemonstrated ability to communicate, present, and influence credibly and effectively\n\nStrategic and analytical sales approach with a focus on building relationships with clients\n\n\n\n\nOur 2022 Benefits:\n\n\nMedical, Dental & Vision benefits (effective Day1):\n\n\n\nEmployee - employer paid premium 100%\n\nDependent - employer paid premium 80%\n\nHMO - Kaiser & Anthem\n\nPPO and HDHP with HSA - Anthem\n\n\n\nBasic Life & AD&D - employer paid 1x salary\n\n401(k) Retirement Plan (with employer contribution)\n\nPTO (3 weeks accrued); 5 sick days\n\nSupplemental, voluntary benefits\n\n\n\nKindbody (family planning/fertility) including up to $10,000 towards cash-pay services\n\nGoodly (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year\n\nFSA (Medical, Dependent, Transit and Parking)\n\nVoluntary Life Insurance\n\nCritical Illness Insurance\n\nAccident Insurance\n\nShort- and long-term disability Insurance\n\nPet Insurance\n\nCompany-paid identity theft protection\n\nRocket Lawyer legal services platform\n\n\n\nPaid parental leave\n\nReimbursements for home office setup and monthly WiFi\n\n\n\n\nWhy Weedmaps?\n\n\nYou get to play a meaningful role in the future of cannabis and how it’s regarded globally\n\nCatered lunches provided while working in the office\n\nCasual work environment, read no fancy clothes required, but you are free to dress to the nines!\n\nGenerous PTO and company holidays\n\nEndless opportunities to network and connect with your fellow Weedmappers through education and speaker series, Employee Resource Groups, happy hours, team celebrations, game nights and much more!\n\n\n\n\nWeedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.\n\nApplicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws.  Please inform us if you need assistance participating in the interview process.\n\nAbout Weedmaps:\n\nWM Technology, Inc.’s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we’ve seen in the past 10 years.\n\nFounded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business’ tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.\n\nWM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.\n\nHeadquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.\n\n#LI-REMOTE #WMFromAnywhere \n\n#Location\nIrvine, California, United States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Bloomerang



Milwaukee, Wisconsin, United States

Bloomerang is hiring a
Remote Marketing Automation Manager

\nAsk Yourself\n\n\nAre you a passionate and curious go-getter that wants the opportunity to make an impact in a high-growth and fast-paced SaaS company?\n\nAre you excited about helping nonprofits reach, engage and retain the donors they depend on to achieve their vision for a better world? \n\nDoes your company have a philanthropic mascot (Blossom the Orangutan) that oversees their 97% customer retention rate and stellar NPS scores? \n\n\n\n\nIf you answered yes to those first few questions then you may be just what we are looking for in our next Marketing Automation Manager!\n\n \n\nThe Company\n\n\nThrough acquisition, Kindful and Bloomerang have joined forces in supporting tens of thousands of non profit professionals globally. Our stand-out team of 250+ employees believes in the value of life with a mission, and they take great pleasure in helping passionate charities make smart decisions that help them reach out, grow, and thrive through easy-to-use software. Together, we’ve created the highest-rated fundraising/donor CRM platform on the market and we are excited for the opportunity to add people like yourself to our best-in-class culture. \n\n\n\n\n \n\nThe Role\n\n\nThe primary responsibility for this role is to establish and fine-tune the systems and processes tied to marketing-related measurement and analytics, marketing automation, marketing infrastructure and data management. This role works in close partnership with multiple teams across Marketing, Sales, Sales Operations, Customer Success, Product and Finance. \n\n\n\n\n\n\nDuties/Responsibilities\n\n\nProvide insights to the Demand Gen team on campaign performance through a range of metrics and dashboards to help drive pipeline and revenue growth\n\nImprove the lead-to-revenue process to achieve goals through the funnel; as well as track conversations at each stage of the buying journey across campaigns and channels\n\nWork in the marketing automation system (Marketo) including the production of assets, integrations, tracking and reporting\n\nExecute on marketing database strategy to support growth in various market segments\n\nMaintain processes to support database health and growth, including contact and account enrichment, data hygiene, data quality, data governance and compliance with data privacy regulations (such as CCPA, GDPR)\n\nOptimize marketing technology stack to help the marketing team drive efficiency in the execution of programs and campaigns\n\nPartner with Marketing and Sales Operations to track business performance \n\n\n\n\n \n\nWhat Does It Take\n\n\n2+ years of marketing operations experience\n\nIn-depth experience with building and scaling in a Marketing Automation (Marketo-certified a plus) and CRM (Salesforce)\n\nExperience in the strategy, design and implementation of the lead-to-revenue process – definitions, stages and statuses, data mapping and syncing and SLAs\n\nStrong analytic skills with ability to analyze campaign performance data to optimize existing campaigns and channels, identify new opportunities and turn data into actionable insights. \n\n\n\n\n\n\nBenefits \n\n\nHealth Insurance: Medical, Vision, Dental, FSA, HSA\n\nPaid Parental Leave: For time spent with your little one\n\n401K with Match: To help you save for the future \n\nWellness: You'll have access to a free subscription to Headspace, a free weekly yoga class taught via Zoom, and a kitchen stocked with snacks and coffee. \n\nTime Away: PTO, Flex Days, Volunteer Days, 13 Paid Holidays \n\nEquipment: We ship everything to your front door\n\n\n\n\n \n\nLocation \n\nThis is a full-time, permanent position, either fully remote or based in our Indianapolis or Nashville HQ. We do not offer Visa sponsorship or relocation assistance at this time. \n\n \n\nRegistered States\n\nWe are currently registered to employ in the following states: Arizona, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Louisiana, Massachusetts, Minnesota, Michigan, Nebraska, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin\n\n \n\nAccommodations \n\nApplicants with disabilities may contact [email protected] to request accommodation in completing an employment application.\n\n \n\nPosting Statement \n\nBloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. \n\nBloomerang does not accept agency resumes or partnerships at this time. \n\n#Location\nMilwaukee, Wisconsin, United States
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

LimeSurvey

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

verified closed
🌏 Worldwide
 
💰 $40k - $70k

SAAS

 

REACT JS

 

TYPESCRIPT

LimeSurvey

limesurvey.org

👀 6,225 views

✅ 656 applied (11%)

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Location:
Hamburg | Remote | Relocation cost


LIMESURVEY
At LimeSurvey we are on a mission of building the world’s #1 survey platform emphasized on ease of use, stability, and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in Hamburg. 

You can find LimeSurvey in over 140 countries and 80+ languages: from local governments, NGO’s and universities to students, small business owners and public traded companies.

We are currently growing our Customer Success Team of 3 and could use some help. If you’re looking for the next challenge in Customer Care, you might have just found it.

 

This will be your arena:

Our LimeSurvey survey platform is providing capabilities to create and collect online surveys and analyze and share survey data. The survey platform can be used to conduct simple questionnaires with just a couple of questions, or advanced assessments with conditionals and quota management.

We work closely with our community and partner network to co-create, fix bugs, translate, and share knowledge. Join our team and get involved in building the world’s #1 open survey platform.

As
a Front End specialist, you will have a key position in our Survey Platform Development team and will implement a new front end using React JS and TypeScript, Bootstrap 5.

 

This is your challenge:

  • You will be involved in the entire development cycle
  • You will work closely with designers and other engineers
  • You will collaborate our design team on our in-house atomic design system
  • You will work on high impact features of our web application that are at the core to the end user experience
  • You are responsible for the code you write in line with our LimeSurvey coding guidelines.
  • Work in an international team consisting of survey analyst, software engineers, software test engineers, software architect and an active open source community.

This is you:

  • You have 3+ years of professional experience as a frontend engineer
  • You have experience with JavaScript frameworks such as React JS
  • You know how to create automated front-end tests
  • You have a good sense of humor, and you stay calm in stressful situations.
  • You take responsibility, are patient, value honesty and hard work.
  • You bring positive energy to the team and experience joy in sharing, teaching and seeing other team members grow.

Tech we use:

  • Yii-3 PHP Framework
  • React JS
  • Typescript
  • Bootstrap 5
  • Redis
  • MySQL, MSSQL and Postgres 


What we offer

The task ahead is varied, interesting and challenging. You will work in a startup environment. You will have the chance to work with a growing international team. There is plenty of room for creativity and your own ideas. We offer a dynamic working environment with flexible hours remote, from home, or in the office if you’re nearby at headquarters in Hamburg. As well as an appropriate salary package based on cost of living including: paid vacation, local public holidays, paid sick leave & parental leave, employment & contractor options.

Be sure to mention the magic the word IAMLIME when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.


Please mention the word GORGEOUS when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$40,000 — $70,000/year


Location


🌏 Worldwide

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

LimeSurvey

 This job is getting a high amount of applications right now (12% of viewers clicked Apply)

verified closed
🌏 Worldwide
 
💰 $40k - $70k

SAAS

 

SENIOR

 

MID

LimeSurvey

limesurvey.org

👀 2,833 views

✅ 329 applied (12%)

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Also hiring:

This job post is closed and the position is probably filled. Please do not apply.

Job Description

This is a remote position.


Location:

Remote | Headquarter Hamburg

 

LimeSurvey

At LimeSurvey we are on a mission for building the world’s #1 survey platform emphasized on ease of use, stability and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in Hamburg. 

You can find LimeSurvey in over 140 countries and 80+ languages: from local governments, NGO’s and universities to students, small business owners and public traded companies.

We are currently growing our Customer Success Team of 3 and could use some help. If you’re looking for the next challenge in Customer Care, you might have just found it.

 

This will be your arena:

As a Customer Care team member, you will help us in building our customer success department by setting up our customer lifecycle and creating training material, analyzing current product usage and identifying specific improvement opportunities. Further you will dig into topics related to retention, renewals, adoption and expansion opportunities.

Our Customer Care team also handles inquiries via email and chat in a customer-focused and solution-oriented manner. You will also take care of our customers invoicing and dunning process.

You will be in charge of customers onboarding and handling a part of our inbound customer requests and tickets.

Last but not least, you will be passing on user feedback to our internal departments in order to optimize our product.

 

What you will be doing

  You will help and support our customers, give advice and respond to diverse inquiries, ranging from payment issues, refunds, cancellations and the creation of new orders

  Complex tickets, these also need a solution

  Translate customer feedback into actionable insights

  Maintenance of our knowledge base, manuals and translation

  Figure out what's next at our Customer Success department

What you will NOT be doing

  Open and close tickets all day long

  Respond automatically to customers or let them hanging for a while

This is you

  You care about your customers and strive for excellence

  Fluent in written and spoken English

  Either German or French or any other languages would be a plus

  You are tech savvy and tech-minded as our product 'still' is

  You have a good sense of humor

  You have experience with a Saas company

  You have experience with Customer Success, CRM’s, and Ticket Management Systems

  You are comfortable in a startup environment

  You can work fully autonomously


What we offer

The task ahead is varied, interesting and challenging. You will work in a startup environment. You will have the chance to work with a growing international team. There is plenty of room for creativity and your own ideas. We offer a dynamic working environment with flexible hours remote, from home, or in the office if you’re nearby at headquarters in Hamburg. As well as an appropriate salary package based on cost of living including: paid vacation, local public holidays, paid sick leave & parental leave, employment & contractor options.

Be sure to mention the word IAMLIME when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Please mention the word PREFERABLE when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$40,000 — $70,000/year


Location


🌏 Worldwide

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Shorthand


verified closed
US, Emea or Apac
 
💰 $70k - $80k

Onboarding

Shorthand

shorthand.com

👀 2,936 views

✅ 232 applied (8%)

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The Opportunity

Shorthand is a growing company that provides a digital publishing platform to many of the world’s best-known publishers, brands, not-for-profits, and universities. With customers on every continent (except Antarctica!), there’s never been a more exciting time to join Shorthand. Our company has a rare distinction in this era of money-burning startups of being comfortably profitable. We're a small team of geeks with art and heart, and a high bar for quality.

To deliver our magic to customers and their audiences, we build software that is scalable, flexible, reliable and as simple as possible but no simpler.

We tend to do things a little differently at Shorthand. For one thing, we’re a small, fully remote team distributed around the world and have been for over 3 years, meaning we have established systems and processes in place. For this role, we’ll happily take applications from anywhere in the US, EMEA or APAC. 

The Role

The mission of Shorthand is to create a beautifully informed world. In order to do that, we need to ship tools that make it easy to create immersive reading experiences for the web because it will otherwise be unaffordable and painfully cumbersome for brands and news publishers to produce such content. 

Our outstanding Customer Success and Support is a big part of the Shorthand magic. The purpose of this role is to support and enchant trialists, freemium and prospective customers by showing them how Shorthand can help them exceed their content goals. You’ll act as the voice of new users and constantly strive to improve their onboarding experience. 

The successful candidate will join our amazing Customer Success team, and report to the VP of Customer Success. You will also work closely with team members in Sales, Growth, Marketing, Product and Support.

We are looking for someone who:

  • Is whip smart, as demonstrated by career achievements and/or school/university results.
  • Loves storytelling, especially visual storytelling.
  • Has outstanding written and face-to-face communication skills.
  • Can ruthlessly prioritise competing demands, and stay calm under pressure.
  • Is detail-oriented and has an extremely high bar for quality.
  • Can learn fast.
  • Is empathetic to customer problems and finding solutions.
  • Gains deep satisfaction from helping others achieve their goals.
  • Preferably has experience collaborating with diverse, geographically-dispersed teams.

Core Responsibilities:

  • Become an expert in using Shorthand.
  • Proactively engage prospective customers who are trialing our software-as-a-service products by helping them understand and derive value from those products as quickly as possible.
  • Respond to enquiries from trialists, freemium and prospective customers via email and other channels.
  • Assist with the collection and analysis of data about trial user checkpoints and milestones to support the understanding and optimisation of onboarding flows.
  • Provide feedback on any friction points in the onboarding process.
  • Identify opportunities to convert trial or freemium customers to paid using our newly adopted customer success tool, ChurnZero.
  • Complete subscription signups to our entry plans, and handover larger subscription opportunities to the Sales team.
  • Assist the Sales and Success teams with the ongoing success and growth plans for customers.
  • Plan and run public demos for prospects, focusing on visual storytelling best practice.
  • Assist with producing training, marketing and support materials for trialists, freemium and prospective customers.
  • Participate in discussion with the Product team around feature ideas and product improvements, reporting customer feedback and suggestions.
  • Work closely with your colleagues in the Success, Sales, Support, Marketing and Growth teams.
  • Report on performance and outcomes, when requested.

Personality Attributes: 

  • You are a proactive self-starter, who does not need to be told what to do and will be resourceful in order to find solutions to any challenge.
  • You thrive in a fast-paced and demanding environment, and possess a high level of intellectual curiosity.
  • You are collaborative, and strive for open, honest and simple communication.
  • You can adapt quickly to change and often initiate positive change directly.
  • You find fulfillment in the job itself, and happiness in a job well done.
  • You love working remotely.
  • You are happy when our customers are happy.

Experience and Qualifications:

  • A minimum of 3 years in Customer Success, Sales, Support, Community, or Service role.
  • A university qualification in marketing, communications, business, or a closely related field.
  • Experience running demos or training sessions preferred.
  • Previous experience in SaaS is desirable.

Compensation and Benefits:

  • Competitive salary.
  • Equity options.
  • Opportunity to work in a fast-paced, high growth SaaS company.
  • Remote working full-time, with allowance for co-working space if required.
  • Uncapped annual leave.
  • Allowance for setting up your home office.
  • Health and Wellness fund to support a healthy lifestyle.


Please mention the word NOURISHMENT when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$70,000 — $80,000/year


Location


US, Emea or Apac

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Teamflowhq


verified closed
🌏 Worldwide
 
💰 $200k - $300k

javascript

 

react

 

engineer

Teamflowhq

teamflowhq.com

👀 5,916 views

✅ 231 applied (4%)

Share this job:
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This job post is closed and the position is probably filled. Please do not apply.

Teamflow Head of Engineering

Who We Are

Teamflow is a virtual office helping remote and hybrid teams collaborate with the least possible amount of friction.

Unlike traditional videoconferencing tools that require scheduled meetings and produce a lot of ‘Zoom fatigue’, Teamflow is all about enabling spontaneous, focused collaboration and teamwork.

It shows your video in a bubble on a virtual office floor plan. You can move that bubble around, like in a video game, and only hear the people around you. Native apps within Teamflow let you whiteboard, take notes, share multiple screens, or bring a web application into your virtual office, without ever having to change tabs or lose connection with your team.

So your team can collaborate in this space, and when you want to chat with someone, you can just walk over to them and say hi, just like you would in real life — no more Zoom-scheduling nightmare.

The end result is better meetings, less Zoom fatigue, higher employee engagement and ultimately, a more productive and collaborative workplace.

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/0aca3b8e-de1c-4b06-ab17-3a9f29711859/teamflow-spatiality.png

To date, we’ve raised $50m from top-tier venture capitalists including Menlo Ventures, Battery Ventures, Elad Gil, Coatue, and others. You can read about our most recent fundraise in this article by Forbes magazine.

Teamflow is growing fast. Thousands of companies use our platform to power their collaboration, and we’re making some noise out there — TIME Magazine listed Teamflow as one of the “Best Inventions of 2021” .

This makes Teamflow an exciting place to work! There are tons of opportunities to grow, gain valuable experience, and pursue interesting ideas — we’re still small and nimble, but well-funded enough to dream big and swing for the fences.

Working here provides a unique opportunity because we use Teamflow day-in and day-out.

Whether you’re in engineering, marketing, sales, or customer success, you’ll get to experience the product we’re shipping on a daily basis — and have a seat at the table in helping determine the future of how the world works.

If you’re looking for an environment where everyone gets along, morale is high, product is built quickly, and growth is explosive....please submit an application!

Our culture

Teamflow's Culture

Job Description

  • Mission
    • Build world-class technical team, culture, and infrastructure to support Teamflow's growth and vision.
  • Responsibilities
    • Craft an elite engineering culture
      • Drive customer obsession
      • Select for cultural fit
      • Reward actions aligned with Teamflow's culture
      • Embody the culture yourself
      • Hold team members accountable
      • Give and ensure teammates give each other continuous feedback
      • Develop processes to make sure we ship features in a way that is safe and predictable
    • Build a world-class team
      • Write JDs
      • Define and coordinate interview process
      • Get candidates excited about Teamflow
    • Maintain top morale
      • Help resolve conflicts between team members
      • Support Teamfellows in achieving their career goals
    • Build a scalable system of extreme reliability, performance and security
      • Work with security consultants to conduct regular pen tests
      • Develop processes ensuring we keep a high bar on security and data privacy
    • Work with CEO / product team to define and drive towards roadmap
      • Align product & engineering
    • Connect the dots between our projects
      • Ensure we make sound architectural decisions and build reusable components where commonalities arise
  • Must-haves
    • 2+ years of experience as an IC
    • 5+ years of experience as an engineering leader
    • Has led teams of 40+ engineers
    • Experience with high-availability, high-performance applications
  • Competencies
    • Speed and hustle
    • Great communication skills, both verbal and written

Apply by emailing [email protected] with your résumé.

Please mention the word GUIDANCE when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$200,000 — $300,000/year


Location


🌏 Worldwide

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Teamflowhq


verified closed
🌏 Worldwide
 
💰 $100k - $200k

javascript

 

react

 

engineer

Teamflowhq

teamflowhq.com

👀 5,542 views

✅ 200 applied (4%)

Share this job:
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This job post is closed and the position is probably filled. Please do not apply.

Teamflow Engineering Manager

Who We Are

Teamflow is the all-in-one collaboration hub helping remote and hybrid teams collaborate with the least possible amount of friction.

Unlike traditional videoconferencing tools that require scheduled meetings and produce a lot of ‘Zoom fatigue’, Teamflow is all about enabling spontaneous, focused collaboration and teamwork.

It shows your video in a bubble on a virtual office floor plan. You can move that bubble around, like in a video game, and only hear the people around you. Native apps within Teamflow let you whiteboard, take notes, share multiple screens, or bring a web application into your virtual office, without ever having to change tabs or lose connection with your team.

So your team can collaborate in this space, and when you want to chat with someone, you can just walk over to them and say hi, just like you would in real life — no more Zoom-scheduling nightmare.

The end result is better meetings, less Zoom fatigue, higher employee engagement and ultimately, a more productive and collaborative workplace.

https://s3-us-west-2.amazonaws.com/secure.notion-static.com/0aca3b8e-de1c-4b06-ab17-3a9f29711859/teamflow-spatiality.png

To date, we’ve raised $50m from top-tier venture capitalists including Menlo Ventures, Battery Ventures, Elad Gil, Coatue, and others. You can read about our most recent fundraise in this article by Forbes magazine.

Teamflow is growing fast. Thousands of companies use our platform to power their collaboration, and we’re making some noise out there — TIME Magazine listed Teamflow as one of the “Best Inventions of 2021”.

This makes Teamflow an exciting place to work! There are tons of opportunities to grow, gain valuable experience, and pursue interesting ideas — we’re still small and nimble, but well-funded enough to dream big and swing for the fences.

Working here provides a unique opportunity because we use Teamflow day-in and day-out.

Whether you’re in engineering, marketing, sales, or customer success, you’ll get to experience the product we’re shipping on a daily basis — and have a seat at the table in helping determine the future of how the world works.

If you’re looking for an environment where everyone gets along, morale is high, product is built quickly, and growth is explosive....please submit an application!

Our culture

Teamflow's Culture

Job Description

  • Mission
    • Build world-class technical team, culture, and infrastructure to support Teamflow's growth and vision.
  • Responsibilities
    • Craft an elite engineering culture
      • Drive customer obsession
      • Select for cultural fit
      • Reward actions aligned with Teamflow's culture
      • Embody the culture yourself
      • Hold team members accountable
      • Give and ensure teammates give each other continuous feedback
      • Develop processes to make sure we ship features in a way that is safe and predictable
    • Build a world-class team
      • Write JDs
      • Define and coordinate interview process
      • Get candidates excited about Teamflow
    • Maintain top morale
      • Help resolve conflicts between team members
      • Support Teamfellows in achieving their career goals
    • Build a scalable system of extreme reliability, performance and security
      • Work with security consultants to conduct regular pen tests
      • Develop processes ensuring we keep a high bar on security and data privacy
    • Connect the dots between our projects
      • Ensure we make sound architectural decisions and build reusable components where commonalities arise
  • Must-haves
    • 2+ years of experience as an IC
    • 3+ years of experience as an engineering leader
    • Has led teams of 10+ engineers
    • Experience with high-availability, high-performance applications
  • Competencies
    • Speed and hustle
    • Great communication skills, both verbal and written

Apply by emailing [email protected] with your résumé.

Please mention the word ADORINGLY when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$100,000 — $200,000/year


Location


🌏 Worldwide

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Teamflowhq


verified closed
🇺🇸 US
 
💰 $100k - $140k

exec

Teamflowhq

teamflowhq.com

👀 4,857 views

✅ 388 applied (8%)

Share this job:
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This job post is closed and the position is probably filled. Please do not apply.

https://www.notion.so/teamflowhq/Product-Manager-381b3b67e4d44d2b8b274ccefe0abd00

Who We Are

Teamflow is a virtual office helping remote and hybrid teams collaborate with the least possible amount of friction.

Unlike traditional videoconferencing tools that require scheduled meetings and produce a lot of ‘Zoom fatigue’, Teamflow is all about enabling spontaneous, focused collaboration and teamwork.

It shows your video in a bubble on a virtual office floor plan. You can move that bubble around, like in a video game, and only hear the people around you. Native apps within Teamflow let you whiteboard, take notes, share multiple screens, or bring a web application into your virtual office, without ever having to change tabs or lose connection with your team.

So your team can collaborate in this space, and when you want to chat with someone, you can just walk over to them and say hi, just like you would in real life — no more Zoom-scheduling nightmare.

The end result is better meetings, less Zoom fatigue, higher employee engagement and ultimately, a more productive and collaborative workplace.

To date, we’ve raised $50m from top-tier venture capitalists including Menlo Ventures, Battery Ventures, Elad Gil, Coatue, and others. You can read about our most recent fundraise in this article by Forbes magazine. https://www.forbes.com/sites/rebeccaszkutak/2021/07/26/virtual-office-startup-teamflow-raises-35-million-to-bring-informal-collaboration-to-hybrid-work/?sh=7dba17f73b9e

Teamflow is growing fast. Thousands of companies use our platform to power their collaboration, and we’re making some noise out there — TIME Magazine listed Teamflow as one of the “Best Inventions of 2021”. https://time.com/collection/best-inventions-2021/6113096/teamflow/

This makes Teamflow an exciting place to work! There are tons of opportunities to grow, gain valuable experience, and pursue interesting ideas — we’re still small and nimble, but well-funded enough to dream big and swing for the fences.

Working here provides a unique opportunity because we use Teamflow day-in and day-out.

Whether you’re in engineering, marketing, sales, or customer success, you’ll get to experience the product we’re shipping on a daily basis — and have a seat at the table in helping determine the future of how the world works.

If you’re looking for an environment where everyone gets along, morale is high, product is built quickly, and growth is explosive....please submit an application!

Teamflow's Culture - https://www.notion.so/teamflowhq/Teamflow-s-Culture-8f24be7f619a4e4aa7e93ba02d58cf4c

Job Description

  • Work directly with the CEO and Product Designer.
  • Craft and align on long-term product vision and strategy with the CEO.
  • Prioritize problems for our product to solve.
  • Use data and customer insights to generate solutions, in collaboration with cross-functional stakeholders (engineering, design, sales, customer success, etc…).
  • Own and perform user research and usability tests to validate solution.
  • Write PRDs and ensure alignment with engineering.
  • Own Product Review and greenlight release of the product.
  • Work with CEO to prioritize roadmap, using data and insights from users and internal stakeholders.
  • Coordinate the cross-functional stakeholders who will be involved in designing, building, announcing and analyzing each new release (designers, engineers, marketers and data analysts).
  • Monitor product launches and use results to make future product decisions.

Must haves

  • At least 2 years of experience as a PM or APM at a tech company
  • Stellar written and verbal communication skills
  • Extremely strong organizational skills and ability to keep multiple balls up in the air at a time
  • Strong interpersonal skills
  • Strong data and analytical skills

Benefits

  • Competitive salary and generous equity.
  • Health coverage.
  • A lot of autonomy within your area of responsibility.
  • Freedom to work from anywhere in North or South America.
  • The fun of working at a no-nonsense startup that just wants to build an amazing product and business.

Email your resume: [email protected]

Please mention the word INVIOLATE when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$100,000 — $140,000/year


Location


🇺🇸 US

How do you apply?

This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

SerpApi


verified closed
USA or Europe Timezones
 
💰 $60k - $100k

marketing

 

sales

 

engineer

SerpApi

serpapi.com

👀 4,839 views

✅ 380 applied (8%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
**SerpApi**\n\nSerpApi enables everybody to scrape Google, Bing, Baidu, Yahoo, Yandex, eBay, Walmart, Youtube, and Home Depot search engines from our API.\n\nOur infrastructure supplies IP’s across the globe providing full browser cluster and CAPTCHA solving technology.\n\nEach API call is a real-time request and provides real results, mimicking a human’s interaction with the search engine. Responses are exactly what you would see if you were using the Search Engine on your own browser.\n\nWe offer $100K as US contractor (or local average + 20% premium) and profit sharing for this position.\n\n**Customer Success Engineer**\n\nWe are looking for a Customer Success Engineer who will support our customers.\n\nThis position requires someone who loves working with people, social and cares about the results.\n\nSuccessful candidate(s) will be interacting with customers and answering their questions about our products via Intercom and Email, helping our users solving their problems, following up with users about their problems and offering solutions, invoicing and account management, enterprise sales and writing blog posts about mostly asked questions and similar topics, improving knowledge base and interact closely with engineering team.\n\nWe expect you to have experience in a customer facing role for at least 1 year, experience in at least one programming language (Ruby, Python, JavaScript or any other), knowledge about APIs, SaaS, B2B, HTTP or willingness to learn and being familiar with any of the following fields is a big plus: Scraping, SEO, Ads Verification, Data Collection for AI training.\n\n**Our Culture**\n\nWe have an awesome work environment: We are a remote-first company. We do continuous integration, continuous deployments, code reviews, code pairings, profit sharing, and most of the communication is async via GitHub. We value super-strongly transparency, do open books, have a public roadmap, and contribute to the EFF.\n\nSuccessful candidate(s) is/are expected to work in one of Europe or USA time zones.\n \n\nBe sure to mention the word **RIGHTEOUS** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $60,000 — $100,000/year\n \n\n#Location\nUSA or Europe Timezones
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

SerpApi


verified closed
USA or Europe Timezones
 
💰 $40k - $90k

sales

 

engineer

 

customer support

SerpApi

serpapi.com

👀 4,729 views

✅ 88 applied (2%)

Share this job:
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This job post is closed and the position is probably filled. Please do not apply.
**SerpApi**\n\nSerpApi enables everybody to scrape Google, Bing, Baidu, Yahoo, Yandex, eBay, Walmart, Youtube, and Home Depot search engines from our API.\n\nOur infrastructure supplies IP’s across the globe providing full browser cluster and CAPTCHA solving technology.\n\nEach API call is a real-time request and provides real results, mimicking a human’s interaction with the search engine. Responses are exactly what you would see if you were using the Search Engine on your own browser.\n\n**Sales Engineer**\n\nWe are looking for a Sales Engineer who will accelerate our customer growth.\n\nThis position requires someone who is social, loves working with customers and cares about the results.\n\nSuccessful candidate(s) will demo our products for various different needs of our customers, show in-depth knowledge of the product and ability to offer different solutions to customer questions, always be ready to do more than needed, work with Engineering & Customer Success Teams to improve products, make sure that API Documentation is always clear to customers and make necessary changes to it and provide technical support to customers during implementation.\n\nWe expect you to have experience in a customer facing role for 1-2 years, be proficient in at least one programming language (Ruby, Python, JavaScript or any other), be comfortable with writing queries for MongoDB or open to learning and knowledge with any of the following industries is a big plus: Scraping, SEO, Ads Verification, Data Collection for AI training.\n\n**Our Culture**\n\nWe have an awesome work environment: We are a remote-first company. We do continuous integration, continuous deployments, code reviews, code pairings, profit sharing, and most of the communication is async via GitHub. We value super-strongly transparency, do open books, have a public roadmap, and contribute to the EFF.\n\nSuccessful candidate(s) is/are expected to work in one of Europe or USA time zones. \n\nBe sure to mention the word **PLEASANTLY** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $40,000 — $90,000/year\n \n\n#Location\nUSA or Europe Timezones
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Carb Manager


🎈 verified closed
🌏 Worldwide
 
💰 $60k - $120k

javascript

 

firebase

 

node

Carb Manager

carbmanager.com

👀 6,163 views

✅ 596 applied (10%)

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Carb Manager is the #1 health and fitness app for people on low-carb, Keto, and other macros-focused diets, available on iOS, Android, and the web. Altogether, we've helped over 8 million people lose weight and achieve their health goals. Carb Manager is a top health and fitness app in the iOS App Store, with a 4.8/5 rating with over 500,000 five-star reviews.\n\nThis is an amazing company to work for. We offer:\n\n* The benefits of a work-from-home lifestyle\n* The reach and impact of an established brand\n* The energy and dynamism of a startup\n* The stability of a profitable company with strong financials\n* A creative, entrepreneurial, friendly, and supportive culture\n* The ability to make a real, positive impact on the world\n\n## Responsibilities\n\nWe're looking for an engineer who is product minded, loves learning, and always strives to improve their craft. A perfect match is the kind of person who wakes up each morning excited to start in on a next task, learn something new, and grow as a developer.\n\n* Translate our designs and specifications into responsive UI components\n* Contribute clean, maintainable, efficient code to our codebase\n* Review and refactor existing code\n* Engage with our small, friendly, user-centric product team (PM, devs, and designers) on a daily basis\n* Brainstorm new features to enable customer success\n* Work efficiently on a variety of types of technical projects\n* Provide technical leadership\n\n## Requirements\nIn terms of specifics, we're looking for someone who checks most or all of these boxes:\n\n* Fluent in modern Javascript\n* Extensive experience using Vue.js (React / Angular also considered)\n* Has used Firebase services, or similar, including Firebase Auth / Firestore / Cloud Functions / Hosting\n* Experience with Node.js\n* Background in DevOps in a Cloud environment\n* Testing experience, including unit testing (Jest) and E2E testing (Cypress)\n* A pro at Git / Gitflow\n* At least 3 years of total software development experience\n\nIn addition, here are some desirable qualifications:\n\n* Prior work with a remote team\n* Experience with native app development\n* An interest in nutrition, health, and wellness\n\n## Benefits\nWe're a fun, friendly, talented group of product-minded professionals, who love shipping quality code, designing features that delight our customers, learning new technologies, sharing memes, and swapping recipes. Our team hails from all corners of the globe, from New Zealand to the Canary Islands.\n\n* Work from anywhere\n* Highly competitive salary\n* Medical / dental / vision coverage\n* 401(k) option for U.S. employees\n* 12 paid holidays\n* Annual health & wellness stipend\n* Generous vacation and personal days policy\n* Annual retreat, when travel becomes possible again\n* Fun, friendly, and talented coworkers\n* The opportunity to make a positive change in lives of millions \n\nBe sure to mention the word **EXCEL** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $60,000 — $120,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

SafetyWing


verified closed
🌏 Worldwide
 
💰 $120k - $120k
This job post is closed and the position is probably filled. Please do not apply.
SafetyWing (YC W18) is seeking an ambitious and creative person to build and scale our Platform Success team for HR and freelancer platforms.\nThis role will be on the new Platform API team that is currently our fastest growing segment, growing 23x in revenue in the last 12 months. We're just getting started and you'll have the opportunity to help shape an essential product for remote companies worldwide.\n\n\n🚀 **About Us**\n\nSafetyWing is building a global social safety net, including health and retirement for remote workers worldwide, as a replacement for national welfare systems. If we succeed, we believe this will help ensure freedom and equal opportunity for everyone, and is one of the more important tasks of our time that no one else is working on.\nWe're a team of 100, fully distributed stretching 10 timezones, while headquartered in San Francisco. We are growing our team quickly.\nOur current customers are remote teams. The SafetyWing Platform API is a product for HR and freelancer platforms (like Remote or Oyster - among our early customers) to offer health insurance to their members globally.\n\n\n👩‍💻 **Your day-to-day will include:**\n- Launching, leading, and motivating a platform success team\n- Developing a platform success strategy which can be scaled with the company's growth ($3M ARR to $30M ARR by end of 2022)\n- Deliver an exceptional customer experience with proactive communication to resolve problems, as well as predict and remove roadblocks before they occur\n- Run education and adoption campaigns to help educate our platforms and their users on our product\n- Ongoing evaluation, ideation and implementation of strategies to improve the platform experience from onboarding to renewal\n- Act as a trusted Platform point of contact and be the voice of the customer internally at SafetyWing \n\n🧪 **We are looking for someone who has:**\n- Experience in a B2B customer / partner success role (ideally worked with a benefits product, or with HR and Freelancer platforms from Series A to Series C or equivalent)\n- Demonstrated history of hiring and leading exceptional talent, ideally a customer success team\n- Demonstrated ability to manage ambiguity, take initiative, and problem-solve \n- Effectively work cross-functionally and with a wide range of people with different skill sets\n- Excellent communication and interpersonal skills\n\n**We like to work with people who:**\n- Want to help build a global social safety net on the Internet.\n- Think for themselves instead of copying others.\n- Are willing to try new things, even with the risk of failure.\n- Are intellectually curious and open to new ideas.\n- Are creative and bold in the face of any problems.\n- Have strong integrity and do the right thing\n\n🧘**What we offer**\n- Fully remote work - work from anywhere on the globe\n- Competitive salary \n- Health insurance, laptop and two yearly team gatherings (previous ones were in Slovenia, Norway, and Mexico)\n- Flexible hours and vacation policy (Office hours 8-11am PST)\n \n\nBe sure to mention the word **PLUSH** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $120,000 — $120,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Close


verified closed
Americas
 
💰 $65k - $110k*

senior

 

saas

 

customer support

This job post is closed and the position is probably filled. Please do not apply.
**About Us**\n\nAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~45 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 5 in order to work with more customers and invest in the development of our team. We’re looking specifically for a dual contributor, someone who can help us strengthen relationships with high-value accounts and also coach and mentor existing and new team members. \n\n**About You**\n\nYou have between 5-10 years experience with B2B SaaS in a customer success, account management or sales role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. You enjoy working with salespeople, sales teams and sales operations. You are excited about the potential in the SMB market and your ability to make a positive impact for your customers. The foundation of your success in past roles is your ability to build relationships with clients or customers.\n\nYou have a minimum of 1-2 years managing or coaching teams or working with peers in a leadership role to accomplish a company goal, either directly or indirectly. You are excited about coaching others, sharing your experience and knowledge and are always looking for ways to help teammates or direct reports grow professionally and increase their value in a customer relationship. You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. \n\nYou are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor](https://thestartupchat.com/ep050/). You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and enjoy working remotely. \n\n**About the Role**\n\nWe are looking for an experienced Senior Customer Success Manager to partner with our customers and to help level-up our team by contributing knowledge, best practices, and coaching to existing and new team members. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships . You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. \n\nThis person must be an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. This person will be expected to proactively contribute strategy and coaching to the entire Success team.\n\nThis is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day.\n\nThe team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/liztoecker/), [Andrea Lucke](https://www.linkedin.com/in/andrealucke/), [Lydhia-Marie Bolduc-Gosselin](https://www.linkedin.com/in/lydhiamarie/), and [Forrest Dwyer](https://www.linkedin.com/in/forrest-dwyer-93036668/).\n\n**Key Responsibilities**\n* Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals.\n* Become a subject matter expert in our platform and our sales philosophy.\n* Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity, and knowledge of best-in-class integrations.\n* Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers.\n* Develop success plans and drive quarterly business reviews at the executive level\n* Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.\n* Work closely with the Success team on customer strategy, internal best practice sharing, coaching/mentorship and assisting with professional development goals and conversations.\n* Execute at a high level to achieve both individual goals around retention, growth and customer satisfaction and assist in helping the team to achieve all goals as well. \n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\nInterested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nBe sure to mention the word **REMARKABLE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, SaaS, Customer Support and Executive jobs that are similar:\n\n $65,000 — $110,000/year\n \n\n#Location\nAmericas
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

LimeSurvey

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

verified closed
🌏 Worldwide
 
💰 $30k - $60k

saas

 

customer support

 

exec

LimeSurvey

limesurvey.org

👀 14,828 views

✅ 1,589 applied (11%)

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#### Job Description\nThis is a remote position.\n\n#### Location:\nRemote | Headquarter Hamburg\n\n## LimeSurvey\nAt LimeSurvey we are on a mission building the world’s #1 survey platform emphasized on ease of use, stability and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in Hamburg.\n\nYou can find LimeSurvey in over 140 countries and 80+ languages: from local governments, NGO’s and universities to students, small business owners and public traded companies.\n\nWe could use some help. If you’re looking for the next challenge in Customer Care, you might have just found it. \n\n## Customer care\nAs Customer Care team member you need to obtain an in-dept knowledge of all our relevant products and memberships. You will handle inquiries via e-mail and chat in a customer focussed and solution oriented manner. You will handle a part of our inbound customer requests and tickets and take care of our customers once they are onboarded. You will further help us in building our customer success department by setting up our customer lifecycle and creating training material.\n\n## This will be your arena:\n* You will help and support our customers, give advice and respond to diverse inquiries, ranging from payment issues, refunds, cancelations and the creation of new orders\n* Complex tickets, these also need a solution\n* Translate customer feedback into actionable insights\n* Maintenance of our knowledge base, manuals and translations\n* Figure out whats next at our Customer Success department\n\n## This is you:\n* You care about your customers and strive for excellence\n* Fluent in written and spoken form in English and either German or French\n* Language skills in other languages could be an advantage\n* Your a bit tech-minded as our product 'still' is\n* You have a good sense of humor\n* Worked for a Saas company before\n* Experience with Customer Success\n* Comfortable in a startup environment\n* Can work autonomously\n\n## What we offer\n\nThe task ahead is varied, interesting and challenging. You will work in a startup environment. You will have the chance to work with a growing international team. There is plenty of room for creativity and your own ideas. We offer a dynamic working environment with flexible hours remote, from home or in the office if your nearby. As well as an appropriate salary package based on cosed of living including: paid vacation, local public holidays, paid sick leave & parental leave, employment & contractor options. \n\nBe sure to mention the word **UNDERSTANDABLE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $30,000 — $60,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Woven


closed
🌏 Worldwide
 
💰 $100k - $180k

engineer

 

exec

Woven

👀 5,201 views

✅ 183 applied (4%)

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This job post is closed and the position is probably filled. Please do not apply.
Woven is a Series A SaaS startup on a mission to eliminate the gap between talent and opportunity. We believe developer hiring should be based on real engineering work, not on leetcode, credentials, or who you know. So our customers use Woven’s work simulations to give all candidates a fair chance.\n\n1 out of 3 hires are Hidden Gems who would have been missed and 100 out of 100 candidates get detailed feedback on their work.\n\nWe’re looking for a director of engineering to help us scale our people, processes, and technology so that we can continue rapidly delivering product. You’ll report directly to the CEO.\n\n#### You're building a team\n\nThis is an exciting opportunity to build an engineering team that you want to work with. Currently we have 2 engineers and looking to grow to 7 engineers in the next few months. We have a product manager on staff, and plan to hire a product designer.\n\nDefining our repeatable delivery process\n\nYou’re excited about improving engineering delivery by adding the right amount of structure and process. This could include improvements in code review / pairing, automated testing, issue tracking, or deployment pipelines. You will need to balance the day-to-day needs of shipping with the longer-term investments that will keep the team shipping high quality software.\n\n#### What you’ll do\n\n- Hire, lead, and coach a growing world-class distributed remote engineering team.\n- Recruit top engineering talent and scale to 1 team, and then 2, and through hypergrowth. (You may have read and loved Accelerate or Team Topologies.)\n- Move quickly and embody our 1% better value by incrementally evolving our team and services. (Build boxes, not arches)\n- Serve as the engineering team’s voice to help steer the strategy and direction of the company.\n- Cultivate a strong, transparent, and collaborative engineering culture.\n- Collaborate with Product, Design, Customer Success, and Sales to help understand the needs of our prospects and customers and ship world-class solutions.\n- Track key service and productivity metrics and continually work towards improving team efficiency and engineering capacity.\n- Design, develop, and roadmap scalable, reliable, performant, and extensible architectures and technical designs.\n\n#### About you\n\nHere are some things we think would lead to success in this role. We encourage you to apply even if you don't have this exact experience!\n\n- You probably have 3+ years of professional experience managing software engineers.\n- Most of our product team is US-based and we still collaborate synchronously, so your work schedule should be within a few hours of US Eastern.\n- You have ideas on how to grow and evolve the team, including forming teams and clarifying team boundaries.\n- You might have experience growing the engineering team through non-traditional hiring sources, including international hiring.\n- You’re a great communicator, including written communication (extra important on our distributed team).\n- You are approachable and welcome feedback.\n- You enjoy helping others grow in their careers, from doing regular 1:1 meetings to setting expectations and giving advancement opportunities with career ladders.\n- Since the team is small and you’ll be working closely with engineers, having experience with a web framework (Rails, Django, Node) in a dynamic language (Ruby, Python, JavaScript) would be helpful. Our main application runs on Heroku, and uses Ruby on Rails, React, Postgres, and Sidekiq. We also use Python for some machine learning. We’re open to using other languages/tools (TypeScript!) where it makes sense.\n\n#### Other\n\nWe don’t expect folks to have these, but would consider experience or interest in the following a nice bonus:\n\n- Working with integrations, including: low/no code (Airtable, Zapier); Slack bots; technical assessment platforms; applicant tracking systems like Greenhouse, Lever, and Workable\n- Writing infrastructure code that allows us to scale the product as we grow.\n- SOC 2 or other security / compliance.\n\n\nPosition compensation and company benefits\n\n- Annual salary\n- Significant (~.5%) equity in a high-growth startup\n- Fully remote work at a fully remote company with flexible hours\n- Unlimited PTO with 38 days off minimum\n- Employer-sponsored health insurance\n- 401(k) plan\n- 8 weeks 100% paid parental leave at 1 year\n- Radical transparency: company financials, strategy, compensation, etc\n- A tech stipend for great gear, home office improvements, and extracurricular learning\n- A passionate team of co-conspirators\n- We want to change hiring for companies and developer candidates. \n\nOne of our customers said: “Woven is 100% the best money we’ve ever spent. - We wouldn't have the great teammates we have now without Woven.” Check out our G2Crowd reviews to hear from candidates who have taken a Woven assessment. We believe we're doing something special here and we hope you'll join.\n\nLet's make hiring work for everyone.\n\nWoven is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. \n\nBe sure to mention the word **HANDIER** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $100,000 — $180,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Close

 This job is getting a high amount of applications right now (12% of viewers clicked Apply)

🎈 verified closed
Americas
 
💰 $40k - $70k*

customer support

 

non tech

Close

close.com

👀 25,447 views

✅ 2,983 applied (12%)

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***Learn more about the Customer Success Associate role in [in this video](https://www.youtube.com/watch?v=dTtBd5Wouv0), featuring Liz our Director of Customer Success.*\n**\n\n**About Us**\n\nAt [Close](https://close.com), we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~43 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 4 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. \n\n**About You**\n\nYou have at least one year of experience with B2B SaaS in a customer success or implementations role. We are also interested in candidates who have a background or experience in B2B Support, working with customers via phone or video calls. Preference given to candidates with either 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers or 2) experience working for a CRM platform or a sales enablement tool.\n\nYou have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor.](https://thestartupchat.com/ep050/)\n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker. \n\n**About the Role**\n\nThe newest member of the Customer Success team will work closely with customers who have potential for high growth, ensuring they have the tools and knowledge to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with individual customers, but will also contribute to the team’s digital engagement strategy. \n\n**Key Responsibilities**\n\n* Onboard new customers with an emphasis on creating a solid sales process. Onboarding and follow-up training includes opinionated sales process advice, sales education, and teaching the Close sales philosophy. \n* Work with existing customers to increase the value they receive from our service and identify those customers who are rapidly growing and who may need extra love. \n* Collaborate with other Success team members and teams at large (Sales, Support, Partnerships, Marketing, Product) to deploy resources for customers and gather information for company insight as needed. \n* Host roundtables, webinars and other types of virtual events to boost information and resources for the Close community. \n* Assist on virtual engagement strategy by creating /contributing to written and video content on platform best practices and Close sales philosophy.\n* The team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/lizstephany/), [Matt Bonde](https://www.linkedin.com/in/matt-bonde/), [Andrea Lucke](https://www.linkedin.com/in/andrealucke/), and [Lydhia-Marie Bolduc-Gosselin](https://ca.linkedin.com/in/lydhiamarie).\n\n**Why work with us?**\n\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* [Our story and team](https://close.io/about/) 🚀\n* 100% remote-first company (we believe in trust and autonomy)\n* 2 x annual team retreats ✈️ ([Lisbon Retreat Video](https://www.youtube.com/watch?v=gKjyXMz-q-Q&feature=youtu.be)) - when travel is appropriate\n* 4 x quarterly virtual summits\n* 7 weeks PTO (includes company-wide winter holiday break)\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* $200/month co-working stipend\n* Revenue Share (after 1 year) \n* Paid parental leave (10 wks primary caregiver / 4 wks secondary caregiver)\n* 99% premiums paid for excellent medical and dental coverage, including an HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate initiative](https://stripe.com/climate) 🌍❤️\n\n\nAt [Close](https://close.com), everyone has a voice. We encourage transparency and practicing a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our organization - we believe you bring your best to work when you practice self care (whatever that looks like for you). \n \nWe come from 12 countries and 16 states; a collection of talented humans rich in diverse backgrounds, lifestyles and cultures. Twice a year we meet up somewhere around the world to spend time with one another. We see these retreats as an opportunity to strengthen the social fiber of our community. This team is growing in more ways than one - we’ve recently launched 11 babies (and counting!).\n \nUnanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our organization. At Close, we have a high care factor for one another, in making an awesome product and championing the success of our customers. \n \n*Interested in Close but don't think this role is the best fit for you? View our [other positions.](https://jobs.lever.co/close.io/)* \n\nBe sure to mention the word **NOTABLY** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Non Tech jobs that are similar:\n\n $40,000 — $70,000/year\n \n\n#Location\nAmericas
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Improvado


verified closed
🌏 Worldwide
 
💰 $80k - $160k

saas

 

consulting

Improvado

improvado.io

👀 2,200 views

✅ 119 applied (5%)

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**Working hours:**\nShould be aligned with PST timezone\n\n**Improvado’s Mission**\n\nImporvado is committed to a vision of minimizing transaction cost for people to get business answers. Today, data lives in many different siloes and business users need to rely on scarce technical resources in order to get the answers they need to do their job effectively. Improvado is changing that.\n\n**The Product**\n\nImprovado’s product is an Enterprise Data Platform for Marketers, Data Analysts, and Strategists that allows you to easily aggregate data from 250+ marketing platforms like Google and Facebook, into one place, transform that data into the format you need, and visualize that data in your platform of choice. We automate up to 90% of manual work related to reporting and uncover large revenue-generating opportunities for your Marketing teams that are hidden amongst the date. Improvado’s ability to process large amounts of data at high speeds enables us to help and customize solutions for Enterprise Brands more than anyone in the market. Today, some of our partners are Mattel, ATB Financial, illy Cafe, Monster Energy, L’Oreal, and HIMS.\n\n**Our Culture**\n\nAt Improvado, we are extremely curious, open, and hard-working. We value diversified experience and opinion and we know that that makes us greater than the sum of our parts. We are looking for great people who want to grow and develop fast, personally and professionally, and Improvado offers that collaborative high-growth environment.\nOur HQ is in San Francisco with offices globally.\n\n**About the Job**\n\n**The Head of Professional Services** is responsible for delivering high quality professional services engagements across all products, generating best-in-class services margins for a software company, while assisting the company to achieve its overall subscription bookings, revenue, and customer gross/net retention targets.\nThis leader will build, develop and retain a world-class, global team of professional services managers, functional analysts, technical analysts, and other relevant technology roles.\nImprovado Professional Services currently comprises both in-house services professionals, 3rd party contractors and Partners to sell and deliver Improvado services engagements. The resources are based in the US, Mexico, EMEA, and Russia.\n\nImprovado products serve a variety of Sales and Marketing Data Analytics use cases – and comprise a diverse set of core technologies.\n\nThere are **three key areas** where this role will unlock and maximize enterprise value across Improvado:\n\n**Contribution Margin and Services Bookings**. Drive the Professional Services business to best practice and industry standard contribution margin of 30%+. Be seen as a value-added resource by the Sales Team to drive customer value.\n**Customer success.** Optimize customer value, and time required to achieve business outcomes both by partnering with Sales to ensure consistent messaging and client value articulation through realization and coordinating customer feedback with Product Management, driving enhanced functionality into the Product.\n**Retention – high-quality delivery.** Ensure projects are delivered with quality on-time and on-budget. Minimize concessions and rework. Continue enhancing delivery methodologies.\n\n**Professional Services Offering, Team and Technological Stack**\n\nThe Head of Professional Services will work with a team of Project Managers and Data Analysts to deliver the following services:\n\n**Business Analytics Design:** running workshops to define, advise and collect business requirements with Customers\n**Data Transformation:** definition and implementation of specific Data Models\n**Data Visualization:** implementation of reports and dashboards within most popular BI tools\n\n**Used Technologies:**\nDatabases/DWH: ClickHouse, Google BigQuery, Snowflake, Amazon Athena, PostgreSQL\nBI: Google Data Studio, Microsoft Power BI, Tableau\nDBT\n\n**Responsibilities**\n* Work alongside the sales and customer success teams to understand the customer requirements and create the Statement of Works (SOW), project plans, and project staffing to meet the requirements.\n* Develop detailed project plans and milestones to ensure successful completion of the project within constraints such as time, cost and agreed quality standards\n* Identify, log, analyze and manage potential and actual issues and risks. Manage potential escalations proactively to limit their impact to the project and Customer relationship.\n* Cultivate client partnerships to ensure joint alignment of short and long-term goals.\n* Ability to manage multiple customers and projects/tasks simultaneously.\n* Strong internal communication skills including ability to work with all levels of the organization (development, sales, marketing, operations and within the Professional Services Group).\n* Provide the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery\n* Manage project- and account-level escalations as needed\n* Anticipate needs and position training, support and other solutions that may be needed for a successful customer experience\n* Work closely with Project Managers to ensure that engagements conclude with fully satisfied clients that are willing to be references for new potential clients\n* The ability to proactively identify and mitigate risks to customer success, be it through the addition of new products and services, strategy & planning, or escalation\n\n**Requirements**\n* Demonstrated progressive experience delivering consulting services, including team leadership and active involvement in selling professional services within the Sales and Marketing Analytics Space\n* Able to command a group audience, facilitate solutioning and lead discussions such as implementation methodology, road mapping, enterprise strategy and executive-level requirement gathering sessions\n* Highly developed soft skills, with the ability to adjust communication style based on the audience and difficult client situations.\n* Excellent analytical & problem solving skills.\n* Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment\n* History of working in a consultative selling environment, where clients seek and value your opinions and see your advice as objective and unbiased\n\n**Minimum Qualifications:**\n* Fluent English\n* Minimum of 3 years of experience, with prior role\n* Minimum of 5 years of experience in Sales and Marketing Analytics Space\n* Experience with ETL/ELT, data warehouse and business intelligence tools\n* Experience in running business workshops for requirements gathering and definition\n* Experience in working with a partner ecosystem \n\nBe sure to mention the word **FERTILE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $80,000 — $160,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Dock

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

verified closed
🌏 Worldwide
 
💰 $70k - $120k

javascript

 

react

 

node

Dock

dock.us

👀 5,206 views

✅ 570 applied (11%)

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We’re looking for an engineer to work alongside our CTO as we build our SaaS product. We’re an early stage company, so we’d like to start with a 1-3 month contract. As the company grows and we raise more money / generate revenue, there will be an opportunity to join the team full-time. \n\n**Tech Stack**\n* Typescript / React\n* Node.js\n* GraphQL\n\n**What we’re building**\nWe’re helping sales and customer success teams create shared spaces with their customers (think of a private personalized microsite for each of your customers).These spaces host all of the assets in the relationship from pitch decks to project timelines. Learn more on our website and in our announcement blog post. \n\n**Requirements**\n* 3+ years of experience developing React and Node.js applications\n* Advanced level of Javascript \n* A good sense of UX patterns\n* Experience building and shipping production ready code\n\n**Compensation**\n$70,000 - $120,000 per year\n(paid hourly at $40 - $60)\n\n**How we work**\nWe’re an asynchronous and global team. We meet weekly to check-in, but mainly work independently throughout the week. Each team member is responsible for getting feedback on their projects from the broader group. We work through Zoom, Slack, and Github.\n\n**Interview Process**\n* 30min call with CEO\n* 30min call with CTO\n* 2 hour paired programming session with CTO\n \n\nBe sure to mention the word **EXCELED** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $70,000 — $120,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Constructor.io

 This job is getting a high amount of applications right now (17% of viewers clicked Apply)

closed
🌏 Worldwide
 
💰 $100k - $150k

marketing

 

ecommerce

 

exec

Constructor.io

constructor.io

👀 4,561 views

✅ 779 applied (17%)

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**About Constructor.io**\n\nConstructor's mission is to help our customers build great search & product discovery experiences that drive growth by anticipating their users’ needs. We serve billions of requests every year, and you’ve probably seen our results somewhere and used our product without knowing it (customers include Sephora and Backcountry). We have customers in every eCommerce vertical, around the world, and spanning many languages.\n\nWe differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue.\n\nWe are in the early days of a massive opportunity in eCommerce search and discovery and we are growing aggressively to capture this market: we have grown a hundred+ percent YoY for the last 3 years and recently raised a $55 million funding round.\n\nWe’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things.\n\n**About the Role**\n\nAs an AI and ML-enabled tool in a sea of smoke-and-mirrors AI, Product Marketing is the crucial link between the product we build and the market outcomes it deserves to see. You will serve as the business leader primarily responsible for this connection by helping us discover, message and position a differentiated product. Successful execution in the role will empower our GTM team to improve on our successful strategy to drive product adoption by allowing prospects to validate our claims on their own data.\n\nThe primary metrics of success for this role will be utilization of enablement resources by the sales team, close-won deals, adoption of new features by our customer base and retention of existing customers. Your work stream will be defined by the strategies you set, but will likely include sales enablement materials such as battle cards, vertical-specific pitch materials and other artifacts; release notes and product launch messaging; and customer-facing strategic roadmap communications. You will also be responsible to conduct competitive research to help inform product and sales strategy.\n\nThe ideal candidate should have exceptional written and spoken communication abilities. These abilities should stem from a passion to learn from and communicate to different audiences: primarily various stakeholders at our prospects and customers but also other individuals across the organization at Constructor. Most importantly, you should crave the unique challenges and opportunities of a high-growth startup.\n\n**Day-to-day you will:**\n\n* Collaborate with the Head of Product and CEO on customer-facing roadmap capturing the 3-5 year vision for the future of product discovery and Constructor’s role in this space.\n* Create segmented pitch decks and sales training to capitalize on surge in demand with B2B, marketplace, BOPIS and other new business verticals.\n* Lead go-to-market strategy meetings with the sales team to understand and fill product communication gaps and present and train the team on latest competitive intelligence, product marketing, and selling materials.\n* Collaborate with the marketing team to draft white papers, blog posts and thought-leadership articles.\n* Work with the sales, product, engineering and marketing organizations to build out feature release materials, including release notes, blog posts and email announcements.\n* Lead product sync-ups with customer success teams to review new releases and communicate our capabilities with crisp examples.\n* Research competing products to inform competitive positioning and prioritization of new features.\n\n\n**You would be a good fit if:**\n\n* You have exceptional communication abilities and take pride in your writing, presentation and visual storytelling abilities.\n* You crave the opportunity to help take over a growing industry using effective product positioning and communication.\n* You have 5+ years experience in product marketing.\n* You have 2+ years experience in eCommerce.\n* You have 2+ years experience in B2B enterprise companies.\n* You have an entrepreneurial bent and are looking to join a high-growth startup.\n* You value learning and want to accomplish great things in a collaborative environment. \n\nBe sure to mention the word **STEADFASTNESS** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $100,000 — $150,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Rejoiner

 This job is getting a high amount of applications right now (10% of viewers clicked Apply)

verified closed
🌏 Worldwide
 
💰 $60k - $80k

ecommerce

Rejoiner

rejoiner.com

👀 2,875 views

✅ 299 applied (10%)

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Rejoiner is seeking a creative, self-motivated, and proven Email Designer to work full-time as part of our customer success team. This is a mid-level position. You will be responsible for designing email creative for a variety of high-profile retail & eCommerce clients. The successful candidate will have expert-level knowledge of current email design best practices, a demonstrated ability to design on a conceptual level as well as a strong interest in email as a communication medium.\n\n## Responsibilities\n\n- Assist with the ideation and design of marketing emails that are eye-catching, on-brand, and produce high conversion rates\n- Working knowledge of usability best practices, and an interest in keeping on top of industry trends \n- Understand and provide guidance on email compliance standards\n- Collaborate with our Creative Director, Email Development team, and Customer Success team members to turn your designs into developed email templates\n- Strong team player/collaborator who can handle client feedback and communication\n- The ability to verbally articulate the strengths/weakness of designs, and provide insightful feedback on how to make an existing design more successful\n- Digital photography: color correct and retouch photos\n- Maintain multiple clients’ brand standards \n\n## Qualifications\n\n- 2-4 years of experience in email design\n- Ability to prioritize work to balance multiple projects and deadlines\n- Strong communication skills with a predisposition to ask “why?” \n- Commitment to detail and quality, within tight deadlines and high volumes\n- Expert-level use of Adobe Creative Cloud (specifically Photoshop, Illustrator)\n- Understanding of email design and coding best practices\n- Strong knowledge of current mobile/responsive design practices\n\n## Pluses\n\n- Previous experience with light copywriting\n- Previous experience coding HTML emails \n- Experience with Sketch \n\n## About Rejoiner\n\n- We're a bootstrapped, remote-first company currently doing our work in 11 different US states and on 3 different continents. You'll interact with our team from their co-working spaces, home offices, vans, coffee shops, kitchen tables, and back porches. Most of us have families with kids (the human and furry kind) at home. \n- We all have vibrant passions outside of marketing technology and eCommerce. \n- We believe that putting in a hard day's work means getting to spend time with our kids after 5 PM. We don't stress about answering emails on the weekend. \n- Without question, we go above and beyond to deliver for our clients and strive to build world-class technology, but we reach for these goals in a way that supports healthy lives, marriages, and relationships outside of the company. \n- Our vision has always been to build a sustainable, profitable company that enables the smartest email marketers and technologists on the planet to live life on their own terms.\n- Our company exists to provide freedom to those people, as much it exists to help our customers find success.\n\n## Benefits\n\n- 100% remote team (for the last 9+ years) with HQ in Newport, RI. \n- 401K + Match\n- Subsidized health insurance\n- 3 weeks mandatory vacation\n- Annual conference stipend\n- Top of the line equipment of your choice \n\nBe sure to mention the words **KICK RACCOON SIDE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $60,000 — $80,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Cogsy

 This job is getting a high amount of applications right now (35% of viewers clicked Apply)

verified closed
🌏 Worldwide
 
💰 $50k - $80k

sales

 

customer support

 

exec

Cogsy

cogsy.com

👀 5,349 views

✅ 1,886 applied (35%)

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# Description\nAt Cogsy, we're creating simple yet powerful action-taking tools that promote operational excellence for DTC brands.\n\nWe're a smart and calm, fully remote team that's passionate about making a lasting impact on the future of retail operations. We're energized by creating a team culture where each individual brings their full self to work each day.\n\nWe're looking for an experienced **Customer Success Manager** to be our first customer-facing hire. If you were to join Cogsy today, you'll work closely with our existing and new customers to build a world-class customer-centric organisation.\n\nYou're likely a good fit for this position if you:\n\n* Are energized by [our values](https://cogsy.com/about/).\n* Have a high level of empathy and love helping others thrive.\n* Want to work with customers from initial demo to onboarding and all the way through a long-term relationship.\n* Take action and pay attention to detail.\n* Have superior communication and organization skills.\n* Are self-motivated and feel comfortable working effectively in a 100% remote environment.\n* Confident when it comes to taking risks, trying new things, and learning from failure.\n* Have full-time availability and want to be a key player on our team for the long-haul.\n\n# Requirements\nYou will be responsible for the complete journey of a Cogsy customer: from initial demo to onboarding to nurturing a successful long-term relationship.\n\nWhen you join our team, you will:\n\n* Jump onto demo calls for high-value prospects that express an interest in Cogsy.\n* Help the product & engineering team determine implementation requirements for prospects that require specific help.\n* Lead the onboarding of new customers to set them up for success.\n* Assist in developing systems that ensure the highest level of customer success and happiness.\n* Support our partners' enablement so they are confident to refer Cogsy to their prospects and customers.\n* Be a customer advocate, where you can find insights in your conversations with customers and help the product team optimise for greater customer success.\n* Be comfortable with change. Your day-to-day responsibilities will look different depending on current projects, and you’re okay with variability.\n\nIt's important to us that the person we hire can thrive and be successful in this role. Reflecting on your past experiences:\n\n* You have extensive experience in a Customer Success or Sales role for another B2B SaaS company (with a SMB & mid-market focus).\n* You are energised about hosting demos for new prospects and taking on a light sales role too.\n* Bonus if you have ecommerce / DTC experience.\n\nThis is a remote position and you can work from wherever. It is however important that we maintain connectedness as a team and have sufficient time for synchronous work too. We'd prefer team members that are on EST (or +- 2 hour difference) or work on those schedules, as that means that there is 3-4 hours overlap for the whole team every day.\n\n# Benefits\n* True flexible work: Work whenever and wherever your work best, taking into account some overlap time every day to stay aligned as a team.\n* Trust-based autonomy. You’re the expert in your domain. We trust you to solve challenges the way you feel is best. Count on the rest of the team to support you when you need, but never micromanage you.\n* Diverse team: You’ll be working with a diverse team from a range of countries and backgrounds. Making Cogsy an inclusive workplace is a top priority.\n* We are a life- and family-first company that seeks meaningful experiences outside of work and we endeavor to help our customers do the same.\n* Monthly learning and wellness allowance. Buy books, pay for your yoga class or get a Calm subscription for greater mindfulness. We’ll cover whatever helps you develop as an individual and become the best you.\n* Paid for retreats: Once global travel is open again, we'll do week-long team retreats in fun locations.\n* Flexible holiday policy: Take time off whenever you need to recharge or attend to other matters. The team will hold you accountable to taking a minimum amount of time off in any rolling 12-month window.\n* Parental leave for those individuals that plan to discover the joys of having (more) children.\n* Health insurance (powered by Safety Wing) tailored for remote team members, whether you're at home, traveling or being a nomad.\n\nDoes this sound like you? Want to be part of a self-motivated, empathetic, nimble team working to build something big? If that sounds like something you want to be part of, we want to hear from you.\n\n**Our transparent application process:**\n1. Submit your application: Follow the steps to complete the online application and respond to the application questions. We encourage candidates to read our values carefully to get to know our company and how we work together.\n2. Application review: You’ll always hear back from us – we manually review and respond to every candidate’s application. We try to respond with 1-2 weeks.\n3. Asynchronous interview: Once your application has passed an internal review, you’ll be invited to an asynchronous interview. This should take no more than 15 mins of your time.\n4. Live interview: Once we’ve evaluated your asynchronous interview, you may be invited to a live interview with Adii (CEO).\n5. Test project: You will be requested to complete a test project that highlights your technical capabilities and communication skills. This is a paid project and usually takes 2-3 hours to complete.\n6. Decision: For the successful candidate, we'll make a written offer which can be signed electronically. \n\nBe sure to mention the words **SATISFY TUNA TRACK** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $50,000 — $80,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Emailable

 This job is getting a high amount of applications right now (35% of viewers clicked Apply)

🎈 verified closed
Latam - Remote
 
💰 $20k - $40k

saas

 

customer support

 

exec

Emailable

emailable.com

👀 13,620 views

✅ 4,717 applied (35%)

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We're seeking a talented Customer Support Representative to join our team on a full-time basis. You will be responsible for the overall health and retention of our customers. This person must be versatile, as they'll interact with different customers every day while working closely with multiple departments. If you pride yourself on being able to build relationships with anyone, creating an exceptional customer experience, and want to be a part of a fast-growing tech company, please apply.\n\n## What You'll Be Doing\n* Own relationships with customers, including increasing adoption, ensuring retention and maintaining satisfaction.\n* Developing and maintaining a strong rapport with customers, both new and current.\n* Work alongside our marketing team to create effective campaigns.\n* Utilize our support system to track and document all activities and reports.\n* Work with customers to establish critical goals, key performance indicators, and aid the customer in achieving their goals.\n* Help to generate ideas for new features, campaigns, and cater to the unique needs of our customers.\n\n## Requirements\n* Prior experience in Customer Success or equivalent experience in increasing customer satisfaction, adoption, and retention.\n* Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.\n* Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.\n* Ability to interact with customer teams at various levels of technical and non-technical depth.\n* Outstanding analytical, problem-solving, organization, prioritization, and multitasking skills.\n* You flourish in a high-growth tech environment and adapt well to change.\n* Passionate self-starter with a drive to win.\n* Strong technical skills or the ability to learn quickly.\n* Excellent written and verbal communication skills.\n* Proficiency in Google Docs or Microsoft Office.\n* Software as a Service (SaaS) experience is a plus.\n* Experience in eCommerce is a plus.\n\n## Benefits\n* Base Salary + Commission + Bonus.\n* Work from anywhere in the world.\n* Loose vacation policy.\n* Flexible work hours. \n\nBe sure to mention the word **CONSUMMATE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $20,000 — $40,000/year\n \n\n#Location\nLatam - Remote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Pixlee Turnto

 This job is getting a high amount of applications right now (60% of viewers clicked Apply)

closed
United States, Canada
 
💰 $120k - $180k

marketing

 

exec

Pixlee Turnto

👀 2,236 views

✅ 1,334 applied (60%)

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 **Why Pixlee TurnTo?**\n\nAt Pixlee TurnTo, we look for talented, high-potential individuals who aren’t jerks. Our proposition is simple: Pixlee TurnTo offers a unique opportunity to thrive and grow rapidly in a small-team startup environment operating at a big-company scale. Our customers are some of the largest fashion, beauty, and consumer brands globally, and everything you do here affects millions of consumers.\n\n**About the Position**\n\nWe are looking for a Product Marketing Manager to lead sales enablement, messaging and positioning, and product launches. They will have experience owning those three areas of responsibility above and working with our customer facing teams to understand our customers and competitive landscape. We believe excellent product marketing comes from great teamwork and constant communication with customers, sales, partners, and market research. \n\nThe Product Marketing Manager will be tasked with partnering closely with the executive team, product management, sales an customer success to develop a plan to influence and launch product and give sales the tools necessary to communicate value to prospects and customers\n\nThis role will have a significant impact on the Marketing, Product, Sales and Customer Success teams and a large influence on Pixlee TurnTo’s success. The job reports to the Chief Operating Officer. \n\n **Responsibilities**\n\n-Sales Enablement: Product marketing ensures sales are consistently trained on our product line, competitive positioning and key use cases. Product marketing is also responsible for bringing to life the value of our products through real-world examples, value-based messaging, and on-point supporting materials. \n-Messaging & Positioning: We need crisp and memorable, emotive positioning across all channels - website, content, and events. \n-Product Launches: Product and engineering is constantly releasing new products which we need to celebrate with internal audiences through enablement as well as externally through online, and press channels.\n-Creatively evangelize through videos, blogs, white papers, presentations, webinars, web content, and other channels.\n\n**Requirements**\n\n-Bachelor’s degree in a related or unrelated field.\n-3+ years of relevant product marketing or sales enablement experience\n-Be an all-around product marketing expert within the marketing organization\n-Proven results with sales enablement and communicating value to key internal constituents\n-Strong, persuasive communicator. Show us what content you love and what makes it so great. We’d love to see your content chops – whether that’s copy, visuals, demos, or something else that grabs people.\n-A positive attitude: You’re a team player and you work effectively with different teams. \n\n**Nice to Haves**\n\n-Design experience with work to display knowledge of e-commerce, social media and -SaaS landscape\n-Ability to design email templates, web pages and webinar materials\n-About PixleeTurnTo\n\nThe PixleeTurnTo Team is a tight-knit group that gets things done and never hesitates to go the extra mile for a friend, colleague, or customer. We believe that continuous learning and pushing each other to grow is the only real way to work as a team. The opportunity to make an impact is abundant and your efforts are recognized and rewarded. We’re not afraid to challenge the status quo and encourage new perspectives on every aspect of what we do. We're passionate about reshaping the content marketing landscape, and we want teammates who feel as passionately about that goal as we do.\n\n**Some things we value**\n\n**Empathy** - Step into someone else's shoes, have conversations and understand their needs\n\n**Inclusivity** - Create a space where everyone feels included and can be their authentic self.\n\n**Autonomy & collaboration** - Own, collaborate and provide support in all aspects of your work.\n\n**Transparency & communication** - Always be intentional about having open conversation.\n\n**Never Stop Learning**- Strive for growth and pursue consistency\n\n\n*PixleeTurnTo is committed to diversity and inclusion. We encourage applications from candidates with differing abilities and backgrounds. If you require accommodation during the selection process, please notify us and we will work with you to meet your needs.* \n\nBe sure to mention the words **CHEESE IMPOSE QUANTUM** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $120,000 — $180,000/year\n \n\n#Location\nUnited States, Canada
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Tiny

 This job is getting a high amount of applications right now (58% of viewers clicked Apply)

verified closed
🇪🇺 EU
 
💰 $70k - $110k*

exec

Tiny

tiny.cloud

👀 2,101 views

✅ 1,220 applied (58%)

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**About Tiny**\nWith software used by millions of developers, and thousands of products worldwide, Tiny creates some of the world's most popular open source software. \n\nTiny builds the software that helps support some of the world’s most innovative start-ups and established enterprises; we create developer tools for the modern world. Most developers would be familiar with TinyMCE, the flexible open source rich text editor used by companies such as Atlassian, Accelo, Drift and more. \n\nScaling up our remote team, Tiny is evolving and growing our team globally as we continue to expand our product offerings, and create even better developer experiences. \n\nBig problems are solved with Tiny solutions.\n\n**Job Description**\nWe are seeking a Digital Experience Manager to take our websites to the next level. As the leader of the team responsible for delivering our website experience for Tiny, the makers of TinyMCE, you will be responsible for developing and maintaining our online presence spanning our marketing and documentation sites. \n\nAs owner of our digital platforms, you will manage and mentor a team of web engineers and will collaborate with our SEO specialists and designers to deliver word-class experiences. In collaboration with key stakeholders, you will be responsible for defining the direction and plans for all of our sites. This includes, but is not limited to, requirements definition, prioritization and sprint planning. The role will require flexibility, creativity and willingness to experiment to test ideas. Tiny’s websites are strategically important to our business so you will be a core member of our go-to-market team, contributing directly to the growth of the company. You will work closely with Product, Engineering, Customer Success, Marketing, and the Executive team, to achieve your objectives. \n \n**Key Responsibilities**\n* Growing and manage a digital experience team, hiring and mentoring the team to ensure its continued success\n* Working with Marketing, Product, Engineering, Customer Success and Executives to identify and implement website solutions and projects\n* Engaging and collaborate with the design team to create word-leading digital first experiences \n* Running frequent iterative testing on our digital properties to focus on adoption and revenue growth \n* Developing and maintain the website development roadmap including analysis and performance \n* Driving new website design, development and improvement \n* Identifying new trends and recommend new opportunities in order to drive sales and profitability \n* Creating and maintaining strong working relationships with internal teams and stakeholders \n* Running and delivering regular stakeholder check-in sessions, grooming sessions and sprint planning sessions \n\n**Abilities**\n* At least 4+ years of experience within product management of websites\n* At least 2+ years leadership experience managing and mentoring engineers \n* Knowledge and/or experience working within an Agile environment \n* Passion and drive to create great online digital experiences \n* Demonstrated understanding, and ideally application of web programming languages, methodologies, and standards: HTML, CSS, TypeScript, React, Gatsby, JSON APIs\n* Ideally a familiarity and basic understanding of cloud infrastructure products (e.g. AWS) products and technology, plus modern tech stacks for building websites; ideally Jamstack\n* Experience with Google Analytics and other modern analytics tool\n* Solid understanding of content management systems and a wide range of web applications\n* Ability to interact positively and work collaboratively with individuals at all levels inside and outside the organization\n* Ability to work independently with limited supervision\n* Ability to provide mentorship and leadership to a team\n \n\nBe sure to mention the words **BOMB LAZY GATHER** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Executive and Executive jobs that are similar:\n\n $70,000 — $110,000/year\n \n\n#Location\n🇪🇺 EU
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Aula


verified closed
US Remote - EST Timezone
 
💰 $40k - $70k

senior

 

customer support

 

non tech

Aula

aula.education

👀 5,026 views

✅ 428 applied (9%)

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### Senior Customer Support Specialist\n\nCustomer Support enables educator love for Aula! The team ensures the sustainability of the changes through reactive support but also proactive support by communicating best practices on all interactions and delivering engaging webinars\n\nCustomer Support is a knowledgeable trusted partner for our community to represent their voice internally, thinking critically around the services and support, and challenging the status quo to drive customer satisfaction is what you'll do best.\n\n\n\n**TL;DR**\n\n* Permanent - Fully remote - $45,000-$73,000 (Depending on experience and location) - US - EST timezone\n* Ensure all our users receive the same, outstanding level of support during low and peak seasons, delivering mind-blowing proactive and reactive support with the highest level of quality to exceed our users’ expectations to maintain our CSAT above 94%.\n* Diagnose and troubleshoot escalated product issues/bugs and apply creative solutions for resolution/workarounds independently.\n* Coach and educate users via live training to encourage platform engagement\n\n**Outcomes**\n\n* Efficiently unblock technical/non-technical partners via our support live channels maintaining our high partner satisfaction\n* Guide educators and learners on their Aula journey delivering live trainings, and also contributing in our help centre\n* Be the strategic voice of Product Support working on cross-functional projects to maximise Educator Love\n* Be a part of a high-performing and inclusive team that values autonomy.\n* Work with your teammates to set high goals — and celebrate success when we hit them.\n* Contribute to building a collaborative, productive and friendly remote workplace\n\n\n**About you**\n\nA technical aptitude for, and experience troubleshooting web applications and mobile applications in a Saas environment.\nPrevious experience (4+ years) in a customer support or customer success role with a demonstrable history of regularly exceeding targets.\nExperience creating and delivering training/help centre documentation\nUsed Zendesk before.\nWorked closely with product development teams.\nExcellent problem solving and analytical skills with great attention to detail.\nExcellent written and verbal communication skills in English.\nThe ability to multitask and keep up with a fast-paced start-up environment.\n\n**About Aula**\n\nOur virtues are what makes Aula as an organisation unique.\nOur commitment to diversity and inclusion should not be mistaken with building an organisation where 8 billion people would thrive. We lean into what makes Aula unique: we’re building an inclusive, high performing, organisation where high performing people are silly ambitious about improving education - at scale.\nWe judge our virtues by what we do, not what we say.\n\nOur virtues are\n🚀 Silly Ambitious\n\n🔍 Uncomfortably Focused\n\n🗣 Transparent by Default\n\n\n\n**A fair chance**\n\nEvery role in the Aula team is open to applications from all sections of society. We believe in the superpowers and potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, well, you.\n\nMore than just encouraging your application, we're committed to conscious inclusion that (we hope) cultivates an ethos of belonging, connection and shared purpose. It’s this philosophy that drives us towards our mission, and we open our doors to those who share these motivations. \n\nBe sure to mention the words **CLAIM BALL FILM** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $40,000 — $70,000/year\n \n\n#Location\nUS Remote - EST Timezone
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Paperform


verified closed
United Kingdom
 
💰 $40k - $40k

saas

 

customer support

 

non tech

Paperform

paperform.co

👀 3,034 views

✅ 84 applied (3%)

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**Full-Time Role, remote\nMonday - Friday 7am - 3pm GMT/BST\nTiming will vary depending on daylight savings changes (an hour either side)\nUK resident for tax purposes**\n\n### About Paperform\nPaperform is a SaaS company that provides tools to help people and businesses easily create beautiful online forms with no-code required (check out paperform.co). Our aim is to democratize digital creation. Paperform launched in late 2016, and now has thousands of customers from across the globe. We’re a small, agile team, and we’re growing fast!\n\n### Working for us\nAlthough our main office is based in Sydney, Australia, we have a remote global Team. To work for us you need a stable internet connection, a passion for getting stuff done, outstanding communication skills, to be Paperform-product obsessed, autonomous, and absolutely love figuring out Excel-style calculations.\n\nWe have a few core values and expectations: empathy and kindness, that you come to know the product inside-out, that you love creative solutions, that you be detail-oriented, that you work autonomously, and that you are candid. We like to spend a minimal amount of time in meetings and execute tasks and strategies at a fast pace.\n\nOur mission as a Customer Success Team is to be Product experts and educators. Our Customer Success Team doesn’t just provide answers, they find the best solution for each user or lead's use-case and show them how they can implement it. Get ready to hear lots of praise for your nerd skills from everyday people looking to implement functionality and flows.\n\n## What we're offering:\n* £30,000 per annum salary.\n* Employer Pension contributions at 9%.\n* Work from your home. We’re a global team and we’re remote-first. We’ll also provide a monthly stipend to cover off desk hire in a space of your choice if you prefer not to work from home.\n* 6 weeks paid leave (annual and sick). Family and your health come first, and we encourage our Team to take regular breaks.\n* Paid parental leave.\n* We want to ensure you have all the equipment needed to do your job well. We’ll provide you with the tech, software, and professional development costs you need.\n* We cover all costs of company travel, including our retreat which is in Sydney, Australia.\n* We give you the opportunity to work alongside everyday folks who need help getting across the latest tech - our work is meaningful and rewarding.\n* We give each of our Customer Success Team “project time” to work on projects related to your role.\n* We are extremely transparent about how we run Paperform as a bootstrapped SaaS company - we meet a few times a month to go over how the business is doing and share what we’re learning with the entire Team.\n\n## The role\nWe are looking for a full-time Customer Success Specialist on a European timeline. **The applicant must be a UK resident for tax purposes, but you’ll be working remotely.**\n\nWe’re after someone who will be like a dog with a bone when it comes to troubleshooting, who is passionate about knowing every facet of our Product, and gets a huge kick out of working with Excel-style calculations (check out our “Calculation” feature for context!). This is a super nerdy role. Above all, we want a candidate who is able to build a rapport with our user base and carries on our solid reputation for excellent customer support. Day to day, you’ll be supporting our users, and also working on account subscription and billing inquiries, improving and creating educational resources, and working closely with our Product Team.\n\nThere will be opportunities to learn and grow with the company as you work closely with our Customer Success Lead, as well as the Cofounders as we continue to scale Paperform. We’ll help you to achieve your goals by supporting you, and welcome innovative ideas you bring to the table.\n\nAn ideal candidate will be self-motivated, take initiative and ownership of their responsibilities, and be extremely competent in solving problems without needing to be micromanaged. Working as part of a remote team you will be expected to be able to communicate clearly with the team over a variety of different mediums (video calls, Asana, Slack etc.), be comfortable with raising issues or questions along the way, and providing insights.\n\n### Responsibilities\n* Conducting live chats with users and leads: answering and troubleshooting, nerdy problem-solving, assigning/escalating tickets, and being the face of Paperform.\n* Handle customer billing inquiries via internal systems and Stripe: refunds, queries, review fraudulent payments, and chargeback claims.\n* Reviewing, editing, and creating resources (help docs, templates etc.).\n* Reporting on customer feedback, feature requests, and anything else support-related.\n* You’ll have a chance to work closely with Tech/product.\n\n### Important Skills\nWe are looking for an enthusiastic and quick learner who is ready to jump into a customer support and content role. The most important skills for this job are:\n* Tech Skills:\n* Excellent at troubleshooting and resolving complex problems, especially with Excel-style calculations.\n* Sound knowledge of HTML and CSS.\n* Experience using billing and payment software such as Stripe is preferred.\n* Basic understanding of support apps, like Intercom.\n* Ability to get in touch with Google Drive, Notion, Slack, Asana.\n* Programming skills will give you an edge for this role, and also open the potential for you to work with Product. This is a very nerdy role.\n* Communications: you’ve got to be able to communicate complex concepts in simple terms and to quickly build a rapport with customers.\n* Self Starter / Self-learner: take ownership of their role, and drive it to completion with minimal supervision.\n* Team Player: while being self-motivated, illustrate the ability to collaborate with multiple stakeholders and work efficiently in a team.\n* Adaptable to Change: Possess the ability to adapt quickly to new circumstances and situations.\n\n### You’re a good fit if you:\n* Love tech and pick up new products quickly.\n* Can’t sleep if you know there’s a better way of doing something, or a way to solve a problem.\n* Try everything in your power to solve an issue before assigning a ticket to someone else.\n* Communicate well through tools like Slack, Asana, email, and video conferencing tools.\n* Enjoy moving super fast on tasks, and loath death by meetings.\n* Take ownership of your work, and can manage projects and work to deadlines.\n* Have a high level of spoken English.\n* Have strong attention to detail and can spot a typo from a mile away.\n \n\nBe sure to mention the words **CRUEL PARROT TONE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $40,000 — $40,000/year\n \n\n#Location\nUnited Kingdom
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Skedda

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

verified closed
Canada / USA
 
💰 $50k - $70k

saas

 

customer support

 

non tech

Skedda

skedda.com

👀 3,843 views

✅ 436 applied (11%)

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We’re on the lookout for a friendly, enthusiastic tech-minded individual that enjoys interacting with customers. \n\nWe’re an Australian-based SaaS company with team members distributed across the globe. In recent times, we’ve seen a big increase in interest for our space scheduling platform. So much so that it’s becoming quite tricky to help out our stream of worldwide fans! \n\nAs we’re a relatively small team (currently 20), you’re primed to make a big impact! \n\nYour day-to-day will involve: \n\n- Answering email/chat questions from prospective and existing customers \n- Helping customers find solution to their unique scheduling scenarios\n- Providing customers with product demos via video link \n- Collecting and reporting feedback to assist with product development decisions\n\nFor this role, we need you to: \n\n- Demonstrate outstanding written and verbal communication in English\n- Have a friendly, engaging and professional manner \n- Be generally interested in technology/SaaS products\n- Have some experience in customer/client interaction\n- Enjoy working in a remote team\n- Be situated in Canada, United States or other countries in the timezone\n\nAbout Us:\n\nSkedda is a cloud-based space scheduling solution. The product uses smart automation to assist with the management of bookable ‘space’. Skedda has widespread application but is mostly used to enable self-service bookings for desks, meeting rooms, studios and sport facilities. \n\nWe are 100% bootstrapped, profitable and growing fast! We, the founders, continue to build and run the product day-to-date. We have built a team of friendly, enthusiastic high-performers and would love you to join our growing remote team! \n\nBe sure to mention the words **BRISK JUMP NATURE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $50,000 — $70,000/year\n \n\n#Location\nCanada / USA
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Sona


verified closed
Europe (Gmt +/- 3)
 
💰 $70k - $120k

javascript

 

react

 

senior

Sona

sona.is

👀 4,869 views

✅ 205 applied (4%)

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**What we’re doing**\n\n80% of the global workforce doesn’t sit behind a desk - think retail assistants, waiters, bartenders, care assistants, nurses and so on. But up until now only 1% of funding has gone into building tools for them.\n\nAs a desk based worker it’s hard to imagine working without tools like Slack, Trello and Gmail, but for much of the deskless workforce, that’s the current state of play.\n\nThe only way to find out what shifts you’re working is to look at a print out taped to the break room wall. Changes to shifts are scribbled on the printout, photographed then sent to WhatsApp groups. Managers spend hours calling and texting trying and often not succeeding to fill overtime shifts. Payslips are sent in the post or accessed via web 1.0 portals and holiday is requested either in-person or through clunky legacy kiosks. And that’s just the tip of the iceberg.\n\nThe result is a dissatisfied workforce, soaring rates of attrition and tens of billions wasted in lost productivity, re-hiring and unnecessary agency spend. \n\nThis same workforce is accustomed to the very best in user experience, WhatsApp for messaging, Monzo for banking and AirBnB for holidays.\n\nSo where is the work app?\n\nThat’s what we’re building at Sona. The single app that will deliver a best in class user experience for deskless workers to manage their entire work life.\n\nWe’re still early on in our journey so anyone getting involved has scope to have a huge impact. \n\nWe’ve raised a $2.2m pre-seed round from some amazing investors including SpeedInvest and Notion Capital. We have a highly experienced founding team and amazing sales, marketing and customer success people as well as some exceptional engineering and product design talent. \n\n**About the role**\n\nYou’ll be working as part of a fully remote, close knit product team. We use Github + ZenHub for code hosting and project management and operate an extremely lightweight sprint based process.\n\nWe like engineers to be heavily involved throughout the product development process, not just in building.\n\nOur stack has two main components:\n\n* A backend with a GraphQL API and web frontend built using Elixir and Phoenix Live View\n* A native mobile application built in React Native + Typescript\n\nWe think in terms of “T Shaped” developers. This means that while all of us have some ability across the “full stack”, most of us have one side of the stack (e.g. Elixir or React Native) we’re stronger on and spend the bulk of our time on.\n\nTypically when somebody starts working with us, they have strong experience with one side of the stack and then learn the other part on the job. \n\n\n**About You**\n\nWe love engineers who have a non nonsense approach to “getting it shipped”, who when given the choice between “complicated and shiny” vs “get something simple in front of a user” will always choose the latter. \n\nEverybody’s different, but a lot of the following probably applies to you:\n\n* You have extensive professional experience in Elixir or React Native (you don't need both!!)\n* If your experience is in Elixir, you’re happy to talk about OTP, Erlang, Beam and how these relate to each other. You’ve built things using LiveView and are comfortable talking about it’s advantages and challenges. \n* If your experience is in React Native you’re happy to talk about Typescript, the role of generics and when they should be used, what hooks are, how they changed how we build React Native apps and when one should consider writing custom hooks. You’d be equally happy explaining promises and how they interact with async / await\n* You have a strong preference for over-communication, and take ownership of ensuring you fully understand what you’re working on\n* You’re in a country which is GMT +/- 3 and fluent communicating both verbally and in writing in English \n\n**How We Work**\n\nWe’re a fully remote team spread across 4 countries (and growing). We have a company stand up most mornings at 10:00 UK time. We aim to have fully paid for company meetups roughly once per quarter. \n\nEverything starts with talking to customers. We like everyone in the company to regularly join either sales calls with new prospects or catch ups with existing customers \n\nWe’re a small company with a strong preference for lightweight, asynchronous processes. Within product we work in sprints with periodic retrospectives.\n\n**Interview Process**\n\nOur interview process follows this pattern:\n\n* Initial phone screen (15-30 minutes) focused primarily on approach to work, career goals and your questions about Sona\n* Technical Interview (1-2 hours) take us through a piece of code you're proud of and talk about how it's architected, what worked well and what you'd do differently if you wrote it again. If you don't have a suitable piece of code, we're also happy to pay you for half a days work to do a take home task. But we understand that everyone's busy so we'd much rather use some code you've already got where possible!\n* Founder Interview (1 hour), focused on why you’re interested in Sona and your questions about the vision\n\n**Benefits**\n\n* Competitive salary\n* Employee share option scheme\n* New M1 Macbook + equipment grant for home office\n* Co-working stipend \n* 4.5 day standard working week (take your half day out when it suits you)\n* Unlimited free books \n\nBe sure to mention the words **WORLD DIAL HUNT** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $70,000 — $120,000/year\n \n\n#Location\nEurope (Gmt +/- 3)
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Security Roots Ltd


🎈 closed
🌏 Worldwide

infosec

 

saas

Security Roots Ltd

👀 3,148 views

✅ 294 applied (9%)

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> Make a difference to the lives of 100s of hackers by being a friendly face they can reach out to for help.\n\n# Our Story\nIn short, Security Roots helps make the Internet safer. We work with IT security professionals and ethical hackers to help them find security holes and vulnerabilities in systems before the bad guys do.\n\nThere is a lot of creativity and innovation involved in findings those holes. Unfortunately, it’s not all fun and games, in order for their “findings” to be useful, they need to document their results, track progress, notify stakeholders, review mitigations implemented, verify, re-test, etc. There is a lot of overhead involved in the process.\n\nSurprising no one, IT Security experts like the fun and games but don’t like the overhead/ back-office stuff. That’s where we come in, we exist to make the life of IT Security professionals easier, better, more enjoyable by making all of these overhead tasks easier and more painless.\n\nWe've been in business for 11 years, completely self-funded and profitable. Today, we serve over 440 InfoSecurity teams across 44 different countries.\n\n# What’s the opportunity?\nWe’re looking to hire our 10th full-time employee, a well-rounded Support professional.\n\nIn this role, you will learn a ton and be part of a small, global, and user-centered company. You’ll even report directly to Daniel Martin, the founder. You’ll have the opportunity to make a difference to the lives of 100s of ethical hackers. Plus, as a small team, you will will have a lot of choice about what to work on, and there are still a lot of untapped opportunities for you to grow as the company does.\n\n![Daniel at the BlackHat conference](https://lh5.googleusercontent.com/-F7nk_6rb8B2qCVyuyU1kASsJyz83C4CmQsgl4MzaCZcY6qyPBkK9i7Qgp_W-UHklRlO0-kOUP269JImrK5zoPvRS1dh6zoAp-wWaLgdJTW3VfTH0DGMLVqT04q1xi6kn6SWPybt)\n_That’s our founder, Daniel, presenting on the conference floor._\n\n# What we offer & what we are looking for:\nWe're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you know where the name Dradis comes from, this *may* just be the perfect job for you!\nThe bread and butter of the position involves:\n* Troubleshooting technical issues in Dradis and helping our developers diagnose bugs.\n* Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with the both to make sure we're getting things right.\n* Enhancing and growing our online documentation tools.\n* Helping create and support Dradis reporting templates (Word, Excel, HTML), writing custom scripts, etc.\n> Customer success is a big part of the role. You'll work one-on-one with customers, helping them to get the most out of Dradis. You won't be shy to jump on a live screen-sharing session, or to schedule meetings to talk about unique use cases.\nOther areas you'll be dealing with:\n* **Techie stuff**: when people report bugs or are having trouble using Dradis, you'll help them troubleshoot and re-create bugs for our development team.\n* **Taking care of people stuff**: when people just want to chat or have a social media question, you'll respond.\n* **Screen-share stuff**: we don't like to keep our users waiting. If regular support channels like email or Slack don't cut it, you may jump on a quick screenshare to help. Don't worry, we'll train you up well in advance.\nThis is a **full-time position** with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week – Monday through Friday having a flexible schedule with **reasonable overlap with normal EU business hours**.\n# About you\nYou speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language) and are not afraid to use it!\nIdeally you've held a remote position before, or you've held a similar technical support role in a traditional organisation but now are looking to improve your work-life balance.\nYou're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application.\nYou're passionate about support. You're in it for the long haul, and you've been doing it for a while. This isn't your first rodeo, nor is it a stepping stone. We're looking for someone with experience and a serious knack for helping others.\n# Benefits of working with us\n* **Work anywhere** – Work from anywhere, provided you have reasonable overlap with the team (roughly within European business hours).\n* **Flexible vacation** – Take time off when you need it, we trust you. Minimum 4 weeks per year.\n* **No external pressures** - Our users are king and we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decision for our users without worrying about artificial deadlines or financial targets.\n* **Autonomy** – You will be given a lot of freedom to do what you think is right, without needing to explain every decision.\n* **Meaningful work** – You will take initiative and ownership to see things through to completion. We won't micro-manage you and your work will be measured by your results. \n\nBe sure to mention the words **CLUSTER ENERGY MOTION** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n /year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

MSPCFO


closed
Remote, United States
 
💰 $80k - $120k

customer support

 

exec

MSPCFO

👀 2,629 views

✅ 133 applied (5%)

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* 🏖️ Flexible PTO\n* 🕘 Flexible Hours\n* 💸 $350 Referral Bonus\n* 💡 3 Years of Experience\n* ⚕️ Company-Paid Healthcare\n* 🗺 Anywhere in the United States\n* 📈 401k with 6% Company Match\n\n**Get Paid**: If you recommend this job to the person that gets hired, we will give you a $350 referral bonus! How will we contact you about giving you your bonus? Tell your referral to list your name and/or email in the “How did you hear about this job?” question. Once they’re hired, we’ll make sure you get pai\n\n[MSPCFO](https://www.mspcfo.com/) is a remote-first growing company, with employees working to build a helpful business intelligence platform for managed service provides (MSPs). Our mission is to allow small businesses to drive their bottom line by identifying both the issues they may have and the root causes of those issues. We have been doing this for over five years for hundreds of companies.\n\nUnderstanding how we can help our customers is at the heart of what drives us as a company. While we are not consultants, we do want to help them understand how to find opportunities for profitability growth. We are in the process of rolling out a “done with you” service model in conjunction with the software.\n\nAs the Director of Customer Success, you’ll lead MSPCFO in building out our Post-Sales Customer Success playbook from the ground up. You’ll grow a small team focused on proactively helping our customers from onboarding to success. This role is for you if you are data-driven and customer-centric, and you’ve always wanted the chance to grow your own team and set your own strategic vision at a company that shares your values. Our ideal hire is motivated by what we’re doing as a company, believes in the importance of quality support, and is eager to contribute to the success of our customers. The support team is currently filled by members of senior management. We would like to transition this to a team of success managers.\n\nThis is a full-time, remote position. You’re someone who thrives on working autonomously and doesn’t need oversight to get things done.\n\nWe are flexible with regard to both location and hours. Our team members all have active lives outside of the company and we try to accommodate everyone’s schedule.\n\n## About the Role\n\n* You will create documentation around the customer success function that will allow you to add team members with a minimum onboarding time.\n* You will lead and grow the Post-Sales Customer Success function by setting strategy and prioritizing Objectives and Key Results (OKRs).\n* You’ll become an MSPCFO product expert so you can understand how to be most helpful.\n* In your first 3 months, you will transition to player-coach. We anticipate that you will continue to maintain a very small portfolio of clients overtime to stay connected to the community.\n* In the next 12 months, you’ll hire, train, and develop a team of 2-4 customer-centric product experts.\n* You’ll focus on the scalability of customer success tools by identifying repeated customer issues and working to build solutions that can be re-used.\n* You’ll make data-driven strategic decisions, and have a deep understanding of MSPCFO customer metrics and how your team impacts them.\n* You’ll interact with both product and sales teams to identify opportunities to enhance our product offering and best communicate our value proposition in marketing and sales content.\n* You will work to continuously improve our internal documentation and knowledge base based on customer interactions.\n\n## Benefits\n\n* Flexible PTO\n* Company-paid healthcare\n* 401k with 6% company match\n\n## About You\n\n* You are a compassionate, humble, and curious leader who loves solving problems and experimenting with new solutions.\n* You have some experience developing an effective Post-Sales Customer Success strategy for SMB customers.\n* You have experience aligning with executive leadership around definitions and goals for churn, retention, product adoption.\n* You have held the customer success role for a minimum of 3 years.\n* You are confident in setting clear, measurable metrics goals for your team, as well as determining how you measure your team’s success.\n* You diligently engage and reflect on feedback and failure because you know there is always something to learn from and get better in.\n* You are data-driven and love figuring out how proactive customer help can impact user retention, product adoption, and churn.\n* You believe in doing right by the customer – a successful customer is one making the best use of the product they’re paying for.\n* You have experience building and managing a small team of Customer Success professionals.\n* You’re patient, an active listener, and an incredible communicator.\n* You enthusiastically leverage web tools to drive efficiencies\n* You believe that customer success is about improving customer experience by keeping the voice of customers front and center. \n\nBe sure to mention the words **UPPER ENRICH PLANET** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $80,000 — $120,000/year\n \n\n#Location\nRemote, United States
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Dock

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

verified closed
🌏 Worldwide
 
💰 $70k - $100k

javascript

 

react

 

node

Dock

dock.us

👀 7,759 views

✅ 861 applied (11%)

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We’re looking for an engineer to work alongside our CTO as we build our SaaS product. We’re an early stage company, so we’d like to start with a 1 month contract. As the company grows and we raise more money / generate revenue, there will be an opportunity to join the team full-time. \n\n**Tech Stack**\nTypescript / React\nNode.js\nGraphQL\n\n**What we’re building**\nWe’re helping sales and customer success teams create shared spaces with their customers (think of a private personalized microsite for each of your customers).These spaces host all of the assets in the relationship from pitch decks to project timelines. Learn more on our website and in our announcement blog post. \n\n**Requirements**\n3+ years of experience developing React and Node.js applications\nAdvanced level of Javascript \nA good sense of UX patterns\nExperience building and shipping production ready code\n\n**Compensation**\n$70,000 - $100,000 per year\n(paid hourly at $40 - $55)\n\n**How we work**\nWe’re an asynchronous and global team. We meet weekly to check-in, but mainly work independently throughout the week. Each team member is responsible for getting feedback on their projects from the broader group. We work through Zoom, Slack, and Github.\n\n**Interview Process**\n30min call with CTO\n2 hour paired programming session with CTO\n30min call with CEO\n\n \n\nBe sure to mention the words **UPGRADE FEW FADE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $70,000 — $100,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Inventory Planner


verified closed
Emea
 
💰 $30k - $80k

customer support

 

exec

Inventory Planner

👀 3,003 views

✅ 7 applied (0%)

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**Overview**\n\nInventory Planner forecasts customer demand so that eCommerce merchants have the right products at the right time. Saving time on ordering and optimizing inventory budgets, Inventory Planner supports online sellers to recommend what they should have on hand, view trends in their store, and prepare so that they don’t miss out on sales.\n\nThe Customer Success Manager will be the point person for on-boarding new accounts, supporting current users, and communicating with the IP team to trouble-shoot. This person will conduct demos and live calls with new customers to ensure full understanding and use of the software. The Customer Success Manager contributes to support documentation and videos. Ongoing tracking of feature requests also ensures that Inventory Planner focuses development on what is needed by and will benefit the largest number of users.\n\nInventory Planner is a fully remote team. The Customer Success Manager needs to be available Monday-Friday during the work day in the EMEA region. This person must be comfortable with prioritizing a variety of tasks in a fast-paced environment.\n\n\n**The work to be done**\n\nRespond in a timely manner to all inquiries including all aspects of pre-purchase, customer on-boarding and education, and diagnosing and resolving technical issues.\nDevelop list of top inquiries for future product improvements.\nUse and update support documentation including text and video resource\n\n\n**About you**\n\n\n\n**Requirements**\n\nExcellent written and spoken communication skills\nDemonstrable critical thinking and creative problem-solving skills.\nAbility to learn new software platforms quickly\nSelf-starter, positive attitude, comfortable with little supervision and remote work\nHighly organized. Ability to manage and prioritize several different projects.\nModerate and friendly tone with all customers\nHigh-speed, reliable Internet connection\n\n**Preferred**\n\nExperience with eCommerce\nExperience with purchasing, cash flow management, and/or inventory/warehouse management.\nExperience conducting product demos using software such as Zoom or UberConference.\nExperience with SaaS support or demos\n\n**Why Inventory Planner?**\n\nCompetitive salary based on commensurate experience\nFlexible schedule\nUnlimited vacation\nInternational travel 1-2 times per year for company planning and team work meetings (when travel is feasible again).\nJoin a talented, diverse team supporting eCommerce merchants worldwide\n\n \n\nBe sure to mention the words **INSTALL MANGO TALENT** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $30,000 — $80,000/year\n \n\n#Location\nEmea
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Localize


closed
🇺🇸 US
 
💰 $70k - $140k

saas

 

exec

Localize

localizejs.com

👀 1,312 views

✅ 82 applied (6%)

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Localize is looking for an experienced and energetic Senior Account Executive to join our US-based remote team. Our company has product-market fit (500+ customers) and is now looking to scale our sales and growth efforts. This opportunity is perfect for an entrepreneurial minded individual who has experience working as an account executive / sales rep in B2B SaaS. If you have a true interest in B2B software technology and want to be on the front lines of a growing SaaS company, please apply. \n\nAs a Senior Account Executive, you will take ownership of our continued success in revenue growth and be responsible for all aspects of the sales process including lead qualification, discovery calls, BANT/MEDDIC/similar, proposal preparation all the way through to contract negotiation and deal closing. You'll work together with our engineering team on opportunities that require deep technical discussion, while also being comfortable speaking about technical solutions with prospects when an engineer isn't on the call with you. You'll work with our Customer Success team (who manages accounts post-sale) to identify and pursue large account expansion opportunities within the existing customer base.\n\nThis position is only open to applicants who reside in and are eligible to work in the US.\n\nResponsibilities:\n\n* Execute a repeatable sales process beginning with lead qualification and discovery all the way through to contract negotiation and closing.\n* Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel.\n* Utilize CRM (Copper) to track customer activities, update data, and process competitive information.\n* Generate rapport and brand awareness with new inbound leads (i.e. adding contacts, sending emails, strategic calling)\n* Conduct account research and continue to engage with interested companies\n* Demo products to prospective customers and conduct discovery calls to identify customer needs and solutions\n* Prepare proposals, SOW’s, and sales presentations for prospective customers\n* Work together with our Customer Success team to identify and pursue enterprise upsell / expansion opportunities\n* Report weekly sales forecasts and performance metrics \n\nExperience and Qualifications:\n\n* At least 2 consecutive years of remote work experience (mandatory)\n* 6+ years experience in an enterprise/SaaS sales capacity\n* Track record of selling and closing technical solutions to enterprise accounts in the $75k - $100k deal range\n* Strong working knowledge and comfortable selling software technology which involves HTML and JavaScript solutions.\n* Bonus points for an understanding of web + mobile development architecture\n* Self-directed, highly organized working style; doesn’t let things fall through the cracks\n* Demonstrated success in exceeding sales goals and expectations\n* Exceptional written and oral communication skills \n* Comfortable speaking clearly and concisely in real-time presentation environments\n* Ability to develop a solution-led conversation at the C-Suite level\n* Strong negotiating skills and closing techniques.\n* Ability to execute, meet deadlines and manage multiple priorities concurrently \n\nBe sure to mention the words **SORT CITY UPDATE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $70,000 — $140,000/year\n \n\n#Location\n🇺🇸 US
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Carb Manager

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

verified closed
🌏 Worldwide
 
💰 $70k - $100k

devops

 

javascript

 

node

Carb Manager

carbmanager.com

👀 4,434 views

✅ 490 applied (11%)

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Carb Manager is the #1 health and fitness app for people on low-carb, Keto, and other macros-focused diets, available on iOS, Android, and the web. Altogether, we've helped over 8 million people lose weight and achieve their health goals. Carb Manager is a top health and fitness app in the iOS App Store, with a 4.8/5 rating with over 400,000 five-star reviews.\n\nThis is an amazing company to work for. We offer:\n\n* The benefits of a work-from-home lifestyle\n* The reach and impact of an established brand\n* The energy and dynamism of a startup\n* The stability of a profitable company with strong financials\n* A creative, entrepreneurial, friendly, and supportive culture\n* The ability to make a real, positive impact on the world\n\n**Responsibilities**\n\nWe're looking for an engineer who is product minded, loves learning, and always strives to improve their craft. A perfect match is the kind of person who wakes up each morning excited to start in on a next task, learn something new, and grow as a developer.\n\n* Translate our designs and specifications in pixel-perfect, responsive UI components\n* Contribute clean, maintainable, efficient code to our codebase\n* Review and refactor existing code\n* Engage with our small, friendly, user-centric product team (PM, devs, and designers) on a daily basis\n* Brainstorm new features to enable customer success\n* Work efficiently on a variety of types of projects\n* Provide technical leadership\n\n**Skills**\n\nIn terms of specifics, we're looking for someone who checks most or all of these boxes:\n\n* Fluent in modern Javascript\n* Extensive experience using Vue.js (React / Angular also considered)\n* Has used Firebase services, or similar, including Firebase Auth / Firestore / Cloud Functions / Hosting\n* Experience with Node.js\n* Background in DevOps in a Cloud environment\n* Testing experience, including unit testing (Jest) and E2E testing (Cypress)\n* A pro at Git / Gitflow\n* Experience or interest in learning cross-platform mobile development, such as with Nativescript, React Native, or Flutter\n* At least 5 years of total software development experience\n\nIn addition, here are some desirable qualifications:\n\n* Prior work with a remote team\n* Contributions to the open source community\n* An interest in nutrition, health, and fitness\n\n**Benefits**\n\nWe're a fun, friendly, talented group of product-minded professionals, who love shipping quality code, designing features that delight our customers, learning new technologies, sharing memes, and swapping recipes. Our team hails from all corners of the globe, from New Zealand to the Canary Islands.\n\n* Work from anywhere\n* Highly competitive salary\n* Medical / dental / vision coverage\n* 401(k) option for U.S. employees\n* 12 paid holidays\n* Generous vacation and personal days policy\n* Annual retreat, when travel becomes possible again\n* Fun, friendly, and talented coworkers\n* The opportunity to make a positive change in lives of millions\n \n\nBe sure to mention the words **DRINK TORNADO ROUND** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $70,000 — $100,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Metabase

 This job is getting a high amount of applications right now (13% of viewers clicked Apply)

verified closed
🌏 Worldwide
 
💰 $140k - $190k

javascript

 

react

 

engineer

Metabase

metabase.com

👀 2,743 views

✅ 344 applied (13%)

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Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.\n\nWe bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies.\n\nWe built Metabase because existing tools for business intelligence didn’t feel like things we wanted to use. We wanted faster, simpler ways to ask questions about data, and wanted to strip away the colder feel of most Enterprise software. Folks seemed to agree, and now Metabase is used daily by tens of thousands of companies to give people in all sorts of roles access to insights they wouldn’t have otherwise had. None of this could happen without our user interface and that’s where you come in. We’re looking for someone with strong product sensibilities, and a knack for building high performance product engineering teams to advance the state of the art in our product and our industry.\n\n**You Will**\n* Find, attract, hire, onboard, and nurture top-level engineering IC talent and build a culture of continuous improvement.\n* Remove obstacles, coach individuals, tune processes, and optimize the environment to continuously increase the speed of iteration.\n* Work closely with Product and Tech Leads to appropriately plan and scope engineering projects that form the product roadmap for the core product, balancing feature development, tech debt and acceleration projects, and bug fixes.\n* Manage planned work while balancing weekly interrupts of escalations or reaction to changes in the environment (such as security issues, customer escalations, etc).\n\n**Skills and Experience**\n* Strong written and verbal communication.\n* 2+ years of engineering management experience, or equivalent (you can demonstrate skill at key aspects of building and improving an engineering team, and supporting and developing people's careers).\n* A track record as an engineer of shipping non-trivial frontend changes to products touching on a React + Redux stack or equivalent, over a backend API.\n* Strong project management skills.\n* You've built software or managed teams in a product engineering capacity in cross-functional environments with product, design, backend engineering, and customer success and can effectively balance execution of defined projects with prototyping, iteration, and learning in other projects.\n\nWe're a global team (50% outside of the US), fully distributed (from Thailand to Hawaii), who gets things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers.\nWe're relentlessly user-focused and believe in building long-term value, not short-term hacks. \n\nBe sure to mention the words **MAXIMUM LICENSE ACROSS** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $140,000 — $190,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Rainforest QA


verified closed
US Only
 
💰 $100k - $200k

sales

 

exec

Rainforest QA

rainforestqa.com

👀 1,486 views

✅ 121 applied (8%)

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Rainforest QA is an on-demand testing software startup on a mission to disrupt the antiquated QA industry by enabling teams to deliver bug-free software at the speed of continuous delivery. QA is subjectively measured, inaccessible to most people, and a labor-intensive black box. We aim to make achieving quality easy by empowering everyone to own quality and to deliver results that are meaningful. Our commitment to remote work and to our company values has earned us multiple culture and workplace awards and helped us build a diverse tribe of owners working toward a common goal.\n\nThe SMB Account Executive is essentially the first sales hire for a new product led growth team so an entrepreneurial spirit, scrappy nature and“can do-attitude” must shine! The SMB AE will support a product led growth sales motion, acting as the primary point of contact for prospects and trial customers as well as encouraging product adoption, expansion and, eventually, paid conversion. The growth possibilities are limitless for someone who is successful in this role. The ideal candidate is a fantastic listener, self-motivated, hyper-focused on the customer experience and leans into a highly consultative sales process. Our product is incredibly powerful, nuanced and complex; the SMB AE must be able to truly understand the customer’s use case and provide personalized, strategic guidance on the best way to quickly achieve their quality goals.\n\n**Responsibilities**\n* Enable paid conversions by proactively engaging and enabling prospects evaluating the product with a free trial\n* Qualify prospects and provide clear expectations of whether or not Rainforest is the best tool to solve their pain points \n* Consistently meet or exceed established quota for monthly paid conversion\n* Monitor and enable prospect adoption; identify roadblocks and help prospects to overcome them\n* Collaborate with Customer Success post-sale to ensure exceptional long term retention\n* Synthesize feedback and patterns to push to our Product team\n\n**Requirements**\n* Bachelor’s degree required\n* 1+ years experience in a technical, consultative sales role\n* Fantastic active listening and communication skills\n* Experience with proactively identifying, pursuing and engaging prospects to influence their purchase decision\n* Proficient understanding of and experience with the software development lifecycle (SDLC) \n* Ability to resonate with a technical buyer (CTO, VP Eng)\n* Unrivaled sense of autonomy, ownership, and comfort with a fast-paced startup\n* Knowledge of business processes and how prospects make software buying decisions\n* Curious and committed to innovation, continuous learning and growth\n* Resilient and persistent; we’re looking for consultative problem solvers to help our prospective customer succeed!\n\n**Our Commitments**\n* A competitive salary (locally adjusted). Along with equity.\n* Flexible, remote work options\n* A weekly allowance for lunch (locally adjusted).\n* A monthly allowance for remote office supplies or personal development (locally adjusted).\n* Unlimited paid-time-off.\n* International company off-sites to bond with your team and explore exciting destinations around the world.\nUnited States Residents Only:\n* 100% medical, dental, and vision insurance coverage. 75% for dependents.\n* Voluntary 401k program\n\n**About The Company**\n\nWe are a truly distributed team, spanning across Asia/Pacific, Europe and North America (our headquarters is in San Francisco). Culturally we implore each other to champion our belief that life is about more than work and that we are all responsible in fostering a culture which can support a team with a diverse set of lifestyle options.\n\n**Our Values**\n\nOwn the Outcome: We are fiercely passionate and detail-obsessed. We take ownership of observed challenges to swiftly overcome obstacles and strive for outcomes that make our customers better off.\n\nNo Bullsh*t: We all play a part in furthering our organization’s culture, when discussing ideas or challenging existing views, by communicating candidly with thoughtfulness and care. \n\nCommit and Iterate: We tackle tough situations head-on by making informed bets. We define and measure our success based on our ability to take risks, fail with purpose, and continually iterate on our business.\n\n**A Note on Diversity and Inclusion**\nAt Rainforest we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.\n \n\nBe sure to mention the words **CELERY COIL SWAMP** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $100,000 — $200,000/year\n \n\n#Location\nUS Only
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Shorthand


verified closed
🌏 Worldwide
 
💰 $90k - $110k

javascript

 

react

 

node

Shorthand

shorthand.com

👀 3,759 views

✅ 256 applied (7%)

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\nBRISBANE, AUSTRALIA OR REMOTE\nGROWTH | FULL-TIME\n\nThe Opportunity\n\nShorthand is a growing company that provides a digital publishing platform to many of the world's best-known publishers, brands, not-for-profits, and universities. With customers on every continent (except Antarctica!), there's never been a more exciting time to join Shorthand. Our company has a rare distinction in this era of money-burning startups of being comfortably profitable. We're a small team of geeks with art and heart, and a high bar for quality.\n\nWe're introducing a new role for a Senior Software Engineer (Growth). The role will be perfect for an experienced full stack software engineer who has an analytical bent and enjoys working on business, UX, and optimisation problems with a data-driven experimental approach.\n\nThe successful candidate will contribute to Shorthand's Growth function, taking the lead on implementing growth experiments and testing new onboarding flows for our SaaS platform. The objectives of the growth experiments will be to improve the product onboarding experience, website design, and human onboarding touchpoints for maximum user satisfaction and retention.\n\nThe role involves a high degree of autonomy and creativity, and will suit somebody who is passionate about learning, metrics, and delivering outstanding user experiences. \n\nGrowth at Shorthand is a new function that offers exciting opportunities for affecting change to the core product and its user base, as well as significant opportunities to bring together disparate tools, data and teams across the company. The role will be especially rewarding to candidates who are interested in acquiring broad knowledge on how to successfully grow a product's user base and scale an early-to-mid stage SaaS business.\n\nThe Role\n\nWe tend to do things a little differently at Shorthand. For one thing, we're a small, fully remote team distributed around the world --- and have been fully remote for over three years. You'll be working from home, or from a coworking location of your choice. You'll be based somewhere in South-East Queensland or a compatible timezone.\n\nAs Senior Software Engineer (Growth), you'll play a critical role in formulating and executing agile yet rigorous growth experiments aimed at improving the onboarding and retention of satisfied users. You'll work closely with the other members of the Growth team to identify and test key hypotheses. You'll help put in place the software frameworks and tool integrations needed to:\n\n- carry out split testing and other experiments,\n- collect product and marketing analytics, and\n- support customer-facing teams with better workflows for sales and marketing activities, onboarding new users and identifying at-risk accounts.\n\nYou'll work cross-functionally with colleagues across the Growth, Product, Engineering, Success, Marketing, and Sales teams, reporting to the VP Growth.\n\nWe are looking for someone who:\n\n- Is whip-smart, as demonstrated by career achievements and/or school/university results.\n- Is data-driven and analytical.\n- Is experienced at implementing product and/or marketing analytics infrastructure, and using analytics platforms to derive, report on, and action key insights.\n- Is an SQL wizard, able to bridge the gaps between databases, spreadsheets, and third-party applications.\n- Is experienced in system design and system integration.\n- Has a wide range of experience and expertise across languages, frameworks and approaches such as JavaScript, TypeScript, ReactJS, NodeJS, and scripting.\n- Is an expert in using git.\n- Has a high bar for quality, but is not afraid to move quickly when warranted.\n- Is thorough and detail-oriented.\n- Can learn fast.\n- Gains deep satisfaction from helping to make products and processes better.\n- Has experience of working in a small business or startup environment.\n- Preferably has experience collaborating with diverse, geographically-dispersed teams.\n\nCore Responsibilities:\n\nYou'll be responsible for:\n\n- Helping to formulate growth hypotheses and design growth experiments, alongside the VP Growth and Growth UX Lead;\n- Taking the lead on implementing new product flows and features to support exploratory research and in-production product improvements to help make our users more successful;\n- Identifying and integrating appropriate toolsets and platforms to assist with:\n - executing experiments within Shorthand's marketing site and storytelling platform;\n - analysing key data and automating reporting;\n - supporting customer success functions --- for example, through reporting of account health and onboarding milestones;\n - improving marketing automation flows such as user onboarding journeys and email sequences; and\n - improving data flows between disparate systems such as billing, CRM, user onboarding, customer success, analytics and other systems.\n\nQualifications:\n\n- A minimum of 5 years of experience in software engineering roles.\n- A minimum of 3 years of experience in web application development.\n- Prior experience with analytics platforms such as Google Analytics, Mixpanel, or Amplitude. Bonus points for experience with customer data platforms such as Segment.\n- Prior experience working alongside key stakeholders to model required data and instrument websites and apps for conversion and funnel analytics.\n- Prior experience with query languages, analytics and reporting platforms such as SQL, Python/Pandas, R, Google Data Studio and Tableau.\n- University qualification in computer science, mathematics or a closely related field, or equivalent career experience.\n\nPersonality Attributes:\n\n- You are a proactive self-starter who does not need to be told what to do and will be resourceful in order to find solutions to any challenge.\n- You thrive in a fast-paced and demanding environment and possess a high level of intellectual curiosity.\n- You are collaborative.\n- You find fulfilment in the job itself, and happiness in a job well done. \n\nBe sure to mention the words **WOMAN ESTATE COCONUT** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $90,000 — $110,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Rainforest QA


verified closed
🌏 Worldwide
 
💰 $50k - $160k

design

 

product designer

 

Rainforest QA

rainforestqa.com

👀 4,239 views

✅ 251 applied (6%)

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**About Rainforest**\n\nRainforest is a QA testing platform that aims to eliminate the complexity of quality assurance while helping people create great products. \n\nThrough a combination of both automated machine learning and our crowd-sourced Tester Community, our mission is to make quality accessible by delivering meaningful insights that are fast, accurate, and human. We strive to create an experience that doesn’t replace the important human aspects of testing but rather helps teams to [shift left](https://https://en.wikipedia.org/wiki/Shift-left_testing) by democratizing testing workflows and ownership.\n\n**About the Team**\n\nAs a designer in this role, you’ll be collaborating with cross-functional leads across sales, engineering, and customer success teams to drive adoption and retention of our core test writing workflows. \n\nUsing a combination of product-led analytics, intuition, and direct conversations with users, you’ll get to identify opportunities for improving our first-time user experience, create innovative interactions for our test editor and define new design patterns that can be holistically applied across our product.\n\nThen through rapid iteration, you'll work directly with frontend and backend engineers in 6-week sprints, to build and ship your ideas straight to customers.\n\nThis is a full-time role, reporting to our Director of Design who operates on UTC +10. However this is a 100% remote role, so you can work from anywhere. \n\n**About the Role**\n* Identify opportunities to improve Rainforest’s user experience, through research and ideation.\n* Talk directly to customers to learn about their unique pain points and individual goals.\n* Own the entire design process, from large projects to small bug fixes.\n* Get a seat at the table. By owning the direction, outcome, and management of projects.\n* Collaborate with engineers to ensure the delivery of high-quality features.\n* Collaborate with other designers, to create, publish and scale the Rainforest Design System.\n* Support the scalability of the design organization through process improvement, and help develop the culture of a young team.\n\n**About You**\n* Have at least 3 years of experience working as a product designer or in a similar role.\n* Have experience working in embedded teams or at start ups, designing SaaS products and tools related to software development.\n* Feel at home solving problems with varying levels of ambiguity and complexity.\n* Have a general understanding of web technologies such as JavaScript and HTML/CSS.\n* Are comfortable working on both detail-oriented UI designs as well as high-level information architecture.\n* You have exceptional written communication skills; are comfortable explaining ideas, decisions, and processes to anyone in the company.\n* You are willing to be being upfront with your weaknesses, strive to improve, and have no problem asking for help if you need it.\n\n**How we'll reward you**\n* A competitive salary (locally adjusted). Along with equity.\n* Flexible, remote work options\n* A weekly allowance for lunch (locally adjusted).\n* A monthly allowance for remote office supplies or personal development (locally adjusted).\n* Unlimited paid-time-off.\n* International company off-sites to bond with your team and explore exciting destinations around the world.\nUnited States Residents Only:\n* 100% medical, dental, and vision insurance coverage. 75% for dependents.\n* Voluntary 401k program.\n\n**About the Company**\n\nHow We Work\n\nWe are a truly distributed team, spanning North America, Europe, and Asia/Pacific, that values async and written communication over in-person meetings. We aim to foster an organization of self-starters with an entrepreneurial mindset, who feel empowered to be managers of one. Due to this choice, our organization doesn’t have explicit Product Management roles. As we believe everyone should be able to identify and focus on what they see as the most important problems to solve, rather than delegate that to a particular person.\n\n**Our Values**\n\nOwn the Outcome: We are fiercely passionate and detail-obsessed. We take ownership of observed challenges to swiftly overcome obstacles and strive for outcomes that make our customers better off.\n\nNo Bullsh*t: We all play a part in furthering our organization’s culture, when discussing ideas or challenging existing views, by communicating candidly with thoughtfulness and care. \n\nCommit and Iterate: We tackle tough situations head-on by making informed bets. We define and measure our success based on our ability to take risks, fail with purpose, and continually iterate on our business.\n\n**A Note on Diversity and Inclusion**\nAt Rainforest we believe that diverse teams improve our business. We are an equal opportunity employer and do not discriminate based on race, religion, color, nationality, gender, sexual orientation, age, marital status, veteran status, or disability status.\n \n\nBe sure to mention the words **SALUTE DEVICE EXCHANGE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $50,000 — $160,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Trivial


closed
North America
 
💰 $70k - $100k

javascript

 

node

 

backend

Trivial

withTrivial.com

👀 2,576 views

✅ 6 applied (0%)

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At Trivial, our mission is to make software development more accessible. Our flagship product is a next-generation API implementation platform that helps companies speed up their integrations & launch features faster by allowing technical, non-developers to build data flows between APIs without giving up source code control.\n\nWe are looking for our first Developer Evangelist to work with our engineering, product and marketing teams and help onboard our first customers. We are looking for someone solutions oriented who enjoys wearing many hats. \n\nAs a Developer Evangelist you’ll work cross functionally with clients to understand their needs and help prioritize solutions on our roadmap. You’ll help write technical documentation and tutorials, onboard new customers, evangelize our customers' needs internally, and support the marketing team creating content.\n\nYou’ll also be on the frontlines of our product support, and an additional contact point to ensure each new customer is happy, using the product and achieving their business goals with our help.\n\nWe are just getting started and you’ll be joining a small nimble team that relies on flexibility and shared responsibilities to get things done. \n\n**Benefits**\n* We work fast; expect your contributions to be published weekly\n* Collaborative work culture with kind, talented people\n* Flexible work hours so you can live your best life and put in your best work\n* Permanently remote. Our team is full time remote across the US\n* Results focused. Burnout is real; we care about the work, not the hours.\n* Competitive salary\n* Early-employee equity packages\n* Healthcare coverage starting in 2022\n\n**Responsibilities**\n* Create Technical documentation & tutorials, both internal and external\n* Deliver user training sessions\n* Document customer issues\n* Create assets to support social media projects\n* Contribute as member of Customer Success first response team\n\n**Requirements**\n* Writing that makes technical topics approachable & relatable\n* Personable & outgoing\n* Excited to build a diverse, accepting, and community-oriented culture\n* Comfortable with public speaking\n* 3 years experience working with APIs and web applications \n\nBe sure to mention the words **SPEED LIST NATURE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $70,000 — $100,000/year\n \n\n#Location\nNorth America
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Ghost

 This job is getting a high amount of applications right now (12% of viewers clicked Apply)

🎈 verified closed
🌏 Worldwide
 
💰 $60k - $120k

design

 

front end

 

product designer

Ghost

ghost.org

👀 5,167 views

✅ 624 applied (12%)

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As Product Designer at Ghost, you'll be the driver behind the creation of easy-to-use products that are visually appealing to our customers. Your responsibilities will include working throughout the product development cycle from conducting user research, defining producing specifications, concepting, detailed design, front-end code, design support, and QA. You'll work closely with our development team, other product designers and the customer success team. You're all about figuring out what products and features tie in with market and customer needs.\n\nEveryone at Ghost is an engineer, including our design team. We're looking for designers who are as comfortable working in HTML/CSS as they are in Figma. There's no "hand-off" process at Ghost, all designers deliver their own creations and are responsible to the full spectrum of tasks from ideation, to front-end development, and performance analysis.\n\n## What this role involves\n\n🎨 Creation of user interfaces, features, workflows and new ideas. Working directly on the core Ghost product and helping to define and improve what's coming next.\n\n⚡️ Working with design and marketing teams to define, evolve, and maintain Ghost's identity across all product touch points and documentation.\n\n💑 We work on cross-functional product teams of 2-3 people, usually one designer and a few developers.\n\n👻 Lots of freedom to take control of your process, iterating and learning what works (and what doesn't), and putting your work into production. There's a lot of opportunity for professional growth here, as the team expands.\n\n📢 Communicating effectively with stakeholders when presenting your work and clearly articulating your design rationale\n\n🤹‍♀️Managing multiple projects, while setting appropriate expectations and meeting realistic deadlines\n\n\n## We’re looking for someone who is:\n\n**Very comfortable with code.** Ghost is a software company, and everyone here codes in one way or another. You'll need to be comfortable with coding your designs in modern HTML & CSS.\n\n**Confidently independent.** All teams at Ghost operate fairly autonomously, and all team members are responsible for helping make decisions about what needs to be done. You'll need to be comfortable ideating, prototyping, testing and delivering designs without someone standing over your shoulder telling you what to do.\n\n**Meticulous about style.** We don't A/B test 50 shades of blue to determine what converts best, we care about making beautiful things which we love, ourselves.\n\n**Humble but opinionated.** We like smart people who have lots of ideas, yet are happy to discard their former opinions whenever a better way of doing things presents itself.\n\n**A clear communicator.** Good design is good communication, and as a remote team which communicates almost exclusively through writing — concise, written communication is absolutely essential to this role.\n\n**An active collaborator.** We look for people who actively want critical feedback on their work early and often, and who get a kick out of refining and pushing what they do as a collaborative process because it creates a better end result. No design heroes.\n\n**Hungry for meaningful work, and space to do it.** Almost all work at Ghost is complex and challenging, but also deeply rewarding. This is a role where you can help influence design over the long term, not just fulfil a temporary brief which needs to be delivered quickly.\n\nWe don't mind where you're based or what hours you work, but this role does require reasonable working-hours overlap with the rest of our product/marketing teams in Europe.\n\nWe value diversity of all types at Ghost and our team is made up of a kind, thoughtful group of people with a wide range of backgrounds. Some of us are single, others are married, while others are parents. We actively try to find people with different perspectives and experiences to the ones we already have. \n\nBe sure to mention the words **GROUP CROP CLOG** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $60,000 — $120,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Carb Manager


🎈 verified closed
🌏 Worldwide
 
💰 $60k - $100k

flutter

 

mobile

 

android

Carb Manager

carbmanager.com

👀 4,915 views

✅ 237 applied (5%)

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Carb Manager is the #1 health and fitness app for people on low-carb, keto, and other macros-focused diets, available on iOS, Android, and the web. Altogether, we've helped over 8 million people achieve their health and wellness goals. Carb Manager is a top health and fitness app in the iOS App Store, with a 4.8/5 rating with over 500,000 five-star reviews.\n\nThis is an amazing company to work for. We offer:\n\n* The benefits of a work-from-home lifestyle\n* The reach and impact of an established brand\n* The energy and dynamism of a startup\n* The stability of a profitable company with strong financials\n* A creative, entrepreneurial, friendly, and supportive culture\n* The ability to make a real, positive impact on the world\n\n**Responsibilities**\n\nWe're looking for an exceptional developer to join our product team. While this job is mobile focused, the ability to work on the web side full stack is a plus.\n\n* Port our existing mobile codebase from Swift, Java, and Kotlin to Dart (Flutter)\n* Translate our designs and specifications in pixel-perfect, responsive UI components\n* Contribute clean, maintainable, efficient code to our codebase\n* Review and refactor existing code\n* Engage with our small, friendly, user-centric product team (PMs, devs, and designers) on a daily basis\n* Brainstorm new features to enable customer success\n* Work efficiently on a variety of types of projects\n* Provide technical leadership\n\n**Requirements**\n\nWe're looking for a top-notch engineer who can also dabble in design and product management, and speaks the language of user-centric product development with our PMs and designers.\n\n**Skills**\n\nIn terms of specifics, we're looking for someone who checks most or all of these boxes:\n\n* Fluent in Dart / Flutter\n* Working knowledge of Swift, Kotlin, Java\n* Proficient in modern Javascript\n* Background in testing, including unit testing and E2E testing\n* A pro at Git / Gitflow\n* At least 5 years of total software development experience\n\nIn addition, here are some desirable qualifications:\n\n* Prior work with a remote team\n* Contributions to the open source community\n* An interest in nutrition and fitness\n\n**Benefits**\n\n* Work from anywhere\n* Highly competitive salary\n* Medical / dental / vision coverage\n* 401(k) option for U.S. employees\n* 12 paid holidays\n* Generous vacation and personal days policy\n* Annual retreat, when travel becomes possible again\n* Fun, friendly, and talented coworkers\n* The opportunity to make a positive change in lives of millions\n\n\n\n\n \n\nBe sure to mention the words **WISE LAPTOP RALLY** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $60,000 — $100,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Raisely


verified closed
🌏 Worldwide
 
💰 $50k - $70k

engineer

 

customer support

Raisely

raisely.com

👀 3,128 views

✅ 18 applied (1%)

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Raisely powers online fundraising for ambitious charities across the world. We’re a mission-driven remote team, spread across 6 countries and 11 cities.\n\nWe’re growing rapidly, but we’re not just any high-growth startup. Here you’ll have the flexibility of working from wherever you’re happy, supported by a passionate, talented team. You’ll use your skills to help charities of all sizes raise money to fund their important work, all while building a well-balanced company that puts values first.\n\nIf you’re excited about the challenge of a high-growth startup, and want your work to have a huge impact on the world, then we hope you’ll consider working with us.\n\n**A bit about us:**\n\nWe’re Raisely! We help charities raise money online. Our platform helps charities build fundraising campaigns, run donation appeals, and nurture their supporters. We make it easy to get started and scale-up, without needing technical help.\n\nWe started Raisely because charities have been underserved by technology for too long. We set out to change that, and so far we’ve helped raise over $150m.\n\nWe’re a team of 20-turning-40 as we rapidly grow our company (and impact). With your help, we’re hoping to raise $1bn in the next few years and rapidly scale out, supporting charities small and large in countries across the world.\n\nOh and one more thing. We walk this impact talk. We’re a proud B-corp, and purpose is baked into our constitution. We’re carbon neutral, and we’re starting our anti-racism journey to ensure we’re actively undoing centuries of systemic racism.\n\n**A bit about the role:**\n\nWe’re after a Customer Success Engineer to join our support team. We’re looking for someone who can guide our customers through our platform, using their technical savvy to help campaigns on Raisely succeed.\n\nOn any one day you might be taking a customer through how they can build React custom components, to advising them on how to make the most of our RESTful API, to analysing logs in Google Cloud Platform to understand the cause of a particular error.\n\n\nIn this role you’ll learn your way around the Raisely codebase (it’s Node / JavaScript based), and use all of your technical skills to help customers use, integrate with, and build upon our platform. You’ll be reading JavaScript, playing with React, doing database administration in SQL, and debugging styling in SCSS.\n\nYou are tech savvy, you understand all of this technology, but you are also comfortable speaking with customers and simplifying the complexities of Raisely to them. You will work through our customer support channels, work closely with our product engineers, write documentation for our support hub and build personal relationships with each organisation using our product.\n\nThis is a **full-time, permanent role**. Raisely is a 100% remote company.\n\n**Role:** Permanent, full-time (38hrs/week)\n\n**Location:** Remote (we’ll help you set up your home office!)\n\n**Timezone:** We'd like at least 3 hours crossover with Australian east-coast business hours (9am - 5pm AEST). No midnight shifts though.\n\n**If you worked here over the past few months, you might have:**\n- Provided technical support, debugged issues (including DNS records), made HTML/CSS edits, and handled complex or custom uses of our products.\n- Found a bug hidden in the Raisely codebase that a customer wrote about. Wrote the issue up for the engineering team (or even coded up a fix yourself – if you’re game!)\n- Advised customers on how Raisely meets their technical requirements, including data handling and integrations.\n- Worked with our product engineers to make Raisely easier to use and build on.\n- Communicated with customers over email, phone screencasts, and video calls\n- Participated in our week-long virtual retreat, where you learnt how sneaky your teammates can be in Among Us!\n- Been a vocal advocate for our customers - bringing their feedback right into our product direction\n- Strategise and make data-driven decisions to make our products better and our customers love them more – everything from our onboarding through to ongoing check-ins\n- Written technical support docs, making the complex simple for Raisely users\n\n*Improved anything. Your job description doesn’t end with these bullet points.*\n\n**Requirements:**\n\n*You are:*\n\n- Deeply technical - You throw away the manual and figure things out for yourself. You know HTML, CSS, SQL, basic JavaScript or React, and you understand how computers talk. You have a fundamental understanding of DNS. You are familiar with using browser DevTools for debugging.\n- A go-getter - You thrive on finding problems and can’t rest until you solve them. You welcome an environment where you can learn and work independently.\n- A superb communicator – written and verbal. You’re fluent in English with an engaging, conversational, and disarming tone.\n- Patient and resilient - motivated by helping people and comfortable dealing with new and challenging situations.\n- You are not comfortable with the status quo - You’re not in this for a quick dollar; you think the world needs to be better and that technology will get us there.\n\n**Benefits:**\n\nWe hope you’re excited by our unique product offering, our team and what we’re trying to achieve. But, to sweeten the deal, we offer these great benefits:\n\n💵 Salary – We try to pay above-average salaries anchored to similar jobs in Sydney, Australia. We’re open to a wide range of experience for this role, and we’d offer AU$82,500 a year based on experience (including super for Australian employees).\n\n🏥 Healthcare – We will contribute up to US$3000 towards health insurance if you live somewhere without a public health system.\n\n📈 Ownership – We are focussed on building Raisely as a team, so we’ll offer you the chance to be a part-owner of the company with our Employee Share Scheme\n\n💻 Technology – We’ll get you a laptop and screen when you start, plus help you set up your home office.\n\n✈️ Retreats – Every 6-ish months we fly you somewhere pretty for our team retreats. (Once we’re able to safely again)\n\n🗺 Annual Leave – Everyone gets 4 weeks paid leave plus 11 days of public holidays, to be taken when you like. Plus, you are entitled to generous paid sick leave.\n\n🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest. We’ll cover a co-working space if you’d like to work there.\n\n⏰ Flexibility – Adjust your hours as you need, within the window set above.\n\n🤷 Training – We’ll support you with time when you want to learn new skills or pay for conference or course tickets. \n\nBe sure to mention the words **HURDLE MIXED SOON** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $50,000 — $70,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Kiflo


verified closed
🌏 Worldwide
 
💰 $20k - $40k

saas

 

customer support

 

exec

Kiflo

kiflo.com

👀 3,448 views

✅ 253 applied (7%)

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*As a Remote Customer Success Manager, you will be responsible for onboarding and enabling our growing number of clients on Kiflo PRM.*\n\nThe ideal candidate is friendly, helpful and already has one or two successful job experiences with customer onboarding, level 1 support and s/he is comfortable talking with english speaking customers (especially C-levels of SMB’s).\n\n**In a given day you might**\n* Do 1-to-1 **onboarding calls** with new leads/customers to guide them through Kiflo’s functionalities. Understand their business needs and use cases to explain to them how to use Kiflo to take the best out of the platform.\n* Answer **level 1 support** requests, do occasional support calls, and record Loom videos to provide actionable answers.\n* Make sure leads in trial **discover the “aha” moments** (Kiflo’s value proposition)\n* Help customers during the **integration process** with Zapier.\n* **Improve end-user documentation** to write new articles and record “How to” videos.\n* **Share your insights** to simplify the onboarding process, increase Leads to Customers conversion rate, become a better customer centric company. You are part of the team, your ideas matter!\n\n**You should have**\n* 3-5 years in customer success management role\n* Time to cover the US time zone at least 3 days per week\n* Experience managing SaaS relationships with C-Suite stakeholders\n* Professional english skills (Writing & Speaking)\n* The willingness to learn new skills and manage a small team of CSM in the future\n* A “do-er” mindset\n\n**It’s not mandatory but it’s great to have**\n* Experience with Zapier\n* Knowledge in B2B Partnerships\n\n**Why work with us**\n* 100% remote-first company (we believe in trust and autonomy)\n* to move fast and learn in the challenging environment of a fast-growing startup\n* 2 x annual team retreats ✈️ (when travel is appropriate)\n* 5 weeks PTO\n* Revenue Share (after 1 year)\n\n**Here's what our process will look like**\n1. Discovery call (30min) with Steven, our CEO to ensure there is a correlation between Kiflo's expectations, the role and your own expectations.\n2. Workshop (60min) around a mock onboarding with Steven & Jerome (co-founders) to get a better sense of your expertise for the role and understand how you could contribute to Kiflo's success.\n\n**About Us**\nKiflo is a cloud-based, **B2B SaaS platform for managing partners** (Affiliate, Referrals & Resellers). It is mainly used by SMBs in the tech industry looking to grow their revenue by building a scalable Partner Program. It’s truly an international product, with active customers all over the world.\n\nWe are **100% bootstrapped, profitable, and growing**.\nWe (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.\n\nWe'd love you to join the team! 😍 \n\nBe sure to mention the words **TOWER OCCUR CHASE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $20,000 — $40,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.