Min. salary
$0k/year

Get new remote 💼 Customer Success Manager jobs sent to

Subscribe
×
👩‍💻 Join Remote OK 👋  Log in
General
Remote OK Frontpage 🏝 Remote jobs 👩‍💻 Hire remote workers 🚨 Post a job
Top jobs
🤓 Engineer Jobs 👵 Senior Jobs 🤓 Developer Jobs 💼 Executive Jobs ☕️ JavaScript Jobs 🍑 Backend Jobs 🥞 Full Stack Jobs 🎨 Front End Jobs
Companies
🚨 Post a job 📦 Buy a job bundle 🏷 Ask for a discount Safetywing Health insurance for teams Safetywing Health insurance for nomads
Feeds
🛠 Remote Jobs API 🪚  RSS feed 🪓  JSON feed

Hacker News mode  Hacker News mode

Safe for work mode  Safe for work mode

Other
🤲  Open Startup ($82k/mo) 🟢  Uptime (100%) 📈  Pageviews (1.12M/mo) 📊 Remote work stats new 🧪 State of remote work new
🌍  Become a digital nomad
🔮  Web3 Jobs new
🇵🇹  Get Portuguese residency new
Post a job Log in

👉 Hiring for a Remote 💼 Customer Success Manager position?

Post a job
on the 🏆 #1 Remote Jobs board.
💼 Customer Success Manager Remove this filter
Salary
❌ Clear 102 results

💰 Median pay is $40K/y

Skyscrapers


🎈 verified
🇪🇺 EU
 
💰 $50k - $110k

saas

 

devops

 

acct management

Skyscrapers

skyscrapers.eu

Apply now

👀 1,904 views

✅ 54 applied (3%)

Share this job:
Get a rok.co short link

Also hiring:

Skyscrapers is hiring a
Remote Customer Success Manager

This is a full-time, 100% remote role (EU only). You want to know more about the bigger picture behind the hiring? Check out this article and the general hiring page.

Through passion, DevOps expertise and opinionated cloud platforms (based on Kubernetes) we accelerate an increasing number of SaaS customers and their development teams. The typical customer size is anywhere between 2 to 40 developers. We are their trusted DevOps team and have long-term cooperations with our customers.

To ensure we keep the finger on the pulse and to increase the value customers can get out of our tool-chest, we want to professionalise further and deepen the relationship with our customers. That's why we created this new role of Customer Success Manager in the Customer Success circle (more about that below).

Maybe this role is the next challenge you're looking for?

What does your job look like?

In a way you could call this a Technical Account Manager. But as always, we like to give it our own unique twist 🙃.

As our first Customer Success Manager, you have the chance to shape our strategic approach to Customer Success. In this customer-relationship focused role, you are responsible for the customer journey from onboarding until off-boarding (although the latter is quite exceptional 😁).

Working with CTO's and development leads at customers, you understand where they are coming from, where they are now and where they want to go. You are perfectly placed to bring the right expertise, the right technology and right approach from our toolbox to them. Most importantly, you'll do it at the right time, bringing them to a higher (DevOps) level each time.

Working closely with the customer, Support Specialists and other circles, you are the main coordinator of the work we do and expertise we deliver. You also provide your colleagues with the customer context they need to deliver their work in the best way possible.

You have the pulse on the finger of all customer needs. This also provides you the opportunity to feed the evolution of our own services (like DevOps-as-a-Service) and solutions (like our Kubernetes blueprint for SaaS). Maybe you can even trigger the creation of new services or solutions and create new opportunities?

What we’d love about you

  • Some experience with technical account management, customer success or similar roles where having an ongoing customer relationship is key
  • Customer focused: you can understand their needs, know what matters for them and are accepted as their guide
  • Be a technology generalist that has knowledge of multiple domains and is naturally curious
  • Project Management skills are welcome
  • Have a desire to grow and innovate
  • Having a consultative/guiding nature
  • Experience with DevOps, public cloud, cloud native architectures and/or SaaS (teams) is definitely a plus

Like with all Skyscrapers, we expect:

  • Respect, honesty and transparency are important values to us
  • Excellent writing skills, both for documents and in communication
  • To be professional and ready to take responsibility wherever needed
  • Open mindset and willing to give AND receive feedback
  • A mindset of continuous improvement: for yourself as a person and for the team your work in

Compensation

We all say money doesn’t make us happy, but it sure is something we need to get right and feel happy with. Only then can we do what we love and grow. We believe compensation should be an open discussion. Internally we are fully transparent, also on pay. We’ll be very open with you as well. We hope the same from you. That way we can explore this together. Our starting point is our current compensation model that we’ll share with you.

That being said, for this role we're looking at a yearly fixed compensation of between € 40K and € 100K (depending on contract type, location and level within the team).

The Customer Success Circle

The people in this circle build and maintain a working relationship with our customers and understand their context to allow us to successfully use everything Skyscrapers has to offer. You'll have have full authority over all (technical) customer interactions, relationship management (technical/operational) and customer operations.

Together with the Expert Circle and Platform Circle this circle forms what constitutes our DevOps-as-a-Service offering, beloved by our customers.

You can find more on the background of this structure here.

Want to know more?

  • Check out this blog article that came with this job post for more context.
  • For information on working at Skyscrapers, benefits, hiring process, etc check out the hiring page.
  • Want to know how we make our customer feel? Check out our customers’ praise page.
Please mention the word REVIVES when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$50,000 — $110,000/year


Location


🇪🇺 EU

How do you apply?

Apply on our website!

Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Awesomic.io



🌏 Worldwide
 
💰 $20k - $60k

Awesomic.io

awesomic.io

Apply now

👀 2,026 views

✅ 80 applied (4%)

Share this job:
Get a rok.co short link

Also hiring:

Awesomic.io is hiring a
Remote Customer Success Manager

Yo-yo-yo! 💥


Working with Awesomic, you’ll get actual fast-growing startup experience. You’ll be able to make decisions in successful customer journey building and product feature development.

You'll work in fast development 1-week sprints with your teammates (you will join the Growth department, which includes Sales and Customer Success teams).


🔥 That’s an amazing opportunity to start in a promising well-funded startup and be able to grow as a Customer Success Representative. Apply today! 🔥


As a Customer Success Manager, you will care about our customers, using your creative potential and personal approach to establish and support long-term win-win relationships.


🚀 Within this role, you will:


- support daily communication with our customers via chat, email, and the Awesomic app

- work with CS metrics to analyze data and improve customer experience

- establish clear retention goals and milestones to work towards

- minimize customer churn

- сonduct cust dev interviews to gather valuable feedback for our Product and Growth teams and transform it into actionable steps

- help process billing requests

- encourage upsells and cross-sells

- suggest new solutions or products to improve customers’ operations

- assist in onboarding and training junior Customer Success Specialists.


🚀 What is Awesomic?


Awesomic started in 2020 and in one year, we grew to 100+ people and 1000+ customers. Awesomic raised $2m investments and was backed by Y Combinator and successful entrepreneurs. Already 6000+ tasks were successfully completed within our app and with the help of our matching algorithm!

Most importantly, we are a community of open-minded and passionate people who support each other daily and enjoy a good laugh.


🚀 With Awesomic Team:


- You’ll join the coolest community of one-goal-driven people who love what they do and are ready to change the game with innovative decisions.


- You will be surrounded by beautiful art-works and creativity in all its manifestations daily. Plus, funny memes are welcomed very much in work chats — so your business days will be fun :)


- You’ll have an opportunity to positively influence the processes personally if you see the ways for improvements. You’ll be able to build the company’s history together with the core team – one of the most significant values of working in a startup. You’ll be heard! :)


- You’ll get unlimited opportunities to develop as a professional and daily communication with customers from the top companies in the world. Many challenging and exciting cases are waiting to be solved by you!


😎 We’ll be glad to meet you if:


- You have 3+ years of experience in Customer Success and IT

- You have experience in collecting, tracking, and analyzing CS data and metrics

- You have a self-driven, curious, and proactive nature

- You can think and type fast as well as keep calm and act logically and in a values-driven way when quick reaction and decision making is needed from your side.

- You are empathetic to people and are a patient, active listener.

- You actually care about customers’ happiness and want to make their journey with the product outstanding and efficient.

- You are a great communicator, and you speak fluent English (as well as literate Ukrainian and Russian).

- You are responsible, well-organized, and able to multi-task and prioritize.

- You are a friendly, open-minded person and a born-troubleshooter.

- You don’t mind staying in touch with customers from 9 am to 9 pm by Kyiv time (you don't need to stay by the laptop during all this time, just grab a phone with turned-on notifications with you).


So, if you love people and people love you, we’ll be glad to send you a test task. And let’s get acquainted! ❤️

Please mention the word JOLLIFY when applying to show you read the job post completely. This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human / RMy4yMzYuNTAuMjUy

Salary and compensation


$20,000 — $60,000/year


Location


🌏 Worldwide

How do you apply?


Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Close


🎈 verified
Americas
 
💰 $65k - $110k*

senior

 

saas

 

customer support

Close is hiring a
Remote Senior Customer Success Manager

**About Us**\n\nAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~55 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 5 in order to work with more customers and invest in the development of our team. We’re looking specifically for a dual contributor, someone who can help us strengthen relationships with high-value accounts and also coach and mentor existing and new team members. \n\n**About You**\n\nYou have between 5-10 years experience with B2B SaaS in a customer success, account management or sales role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. You enjoy working with salespeople, sales teams and sales operations. You are excited about the potential in the SMB market and your ability to make a positive impact for your customers. The foundation of your success in past roles is your ability to build relationships with clients or customers.\n\nYou have a minimum of 1-2 years managing or coaching teams or working with peers in a leadership role to accomplish a company goal, either directly or indirectly. You are excited about coaching others, sharing your experience and knowledge and are always looking for ways to help teammates or direct reports grow professionally and increase their value in a customer relationship. You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. \n\nYou are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor](https://thestartupchat.com/ep050/). \n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and enjoy working remotely. \n\n**About the Role**\n\nWe are looking for an experienced Senior Customer Success Manager to partner with our customers and to help level-up our team by contributing knowledge, best practices, and coaching to existing and new team members. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships . You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. \n\nThis person must be an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. This person will be expected to proactively contribute strategy and coaching to the entire Success team.\n\nThis is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day.\n\nThe team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/lizstephany/), [Lydhia Marie Bolduc-Gosselin](https://www.linkedin.com/in/lydhiamarie/), [Forrest Dwyer](https://www.linkedin.com/in/forrest-dwyer-93036668/), [Meghann O’Brien](https://www.linkedin.com/in/meghann-o-brien-46b5935b/), and [Tina Duong](https://www.linkedin.com/in/tina-duong-3b282852/).\n\n**Key Responsibilities**\n* Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals.\n* Become a subject matter expert in our platform and our sales philosophy.\n* Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity, and knowledge of best-in-class integrations.\n* Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers.\n* Develop success plans and drive quarterly business reviews at the executive level\n* Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.\n* Work closely with the Success team on customer strategy, internal best practice sharing, coaching/mentorship and assisting with professional development goals and conversations.\n* Execute at a high level to achieve both individual goals around retention, growth and customer satisfaction and assist in helping the team to achieve all goals as well. \n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\n*Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward. \n\n*Interested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nBe sure to mention the word **BEAUTIFUL** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, SaaS, Customer Support and Executive jobs that are similar:\n\n $65,000 — $110,000/year\n \n\n#Location\nAmericas
# How do you apply?\n\nhttps://jobs.lever.co/close.io/0692ff01-3ff9-4649-844b-600380c48df9?lever-origin=applied&lever-source%5B%5D=RemoteOK%20%232
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Close


🎈 verified
Americas
 
💰 $70k - $110k*

saas

 

customer support

 

exec

Close is hiring a
Remote Customer Success Manager

**About Us**\n\nAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~55 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 5 in order to work with more customers, specifically to help with new customer onboarding and identifying high-growth customers. \n\n**About You**\n\nYou have at least three years of experience with B2B SaaS in a customer success or implementations role. You are passionate about technology and are extremely well-informed in the SaaS product ecosystem, particularly those products that cater to startups and SMBs. Preference given to candidates with 1) frontline sales experience of minimum one year that you can rely on to act as a trusted sales advisor for our customers 2) experience working for a CRM platform or a sales enablement tool or 3) technical aptitude and capability. \n\nYou have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. You are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor](https://thestartupchat.com/ep050/).\n\nYou must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and as a remote worker. \n\n**About the Role**\n\nThe newest member of the Customer Success team will work closely with high growth customers, ensuring they have the tools, knowledge, and set up to be successful in Close and in sales. This role will work the majority of time in a 1:1 capacity with individual customers, but will also contribute to the team’s digital engagement strategy. \n\n**Key Responsibilities**\n* Onboard new customers with an emphasis on creating a solid sales process and strategically mapping new customer data. Onboarding and follow-up training includes opinionated sales process advice, sales education, data consultation, and teaching the Close sales philosophy. \n* Work with existing customers to increase the value they receive from our service and identify and create an action plan for those customers who are rapidly growing and who may need extra love. \n* Collaborate with other Success team members and teams at large (Sales, Support, Partnerships, Marketing, Product) to deploy resources for customers and gather information for company insight as needed. \n* Host roundtables, webinars and other types of virtual events to boost information and resources for the Close community. \n* Assist on virtual engagement strategy by creating /contributing to written and video content on platform and data management best practices and Close sales philosophy. \n* The team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/lizstephany/), [Lydhia Marie Bolduc-Gosselin](https://www.linkedin.com/in/lydhiamarie/), [Forrest Dwyer](https://www.linkedin.com/in/forrest-dwyer-93036668/), [Meghann O’Brien](https://www.linkedin.com/in/meghann-o-brien-46b5935b/), and [Tina Duong](https://www.linkedin.com/in/tina-duong-3b282852/).\n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt [Close](https://close.com/), everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\n*Our application process was designed to promote equitable and unbiased hiring practices. We ask a small series of questions that are similar to what would be asked in the first interview. This helps us learn more about you right from the start so please be sure to answer each question thoughtfully. Each application will receive two screens by two different reviewers. Regardless of fit, you will hear back from us letting you know if we'll be moving forward. \n\n*Interested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nBe sure to mention the word **STYLISH** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Customer Support and Executive jobs that are similar:\n\n $70,000 — $110,000/year\n \n\n#Location\nAmericas
# How do you apply?\n\nhttps://jobs.lever.co/close.io/0692ff01-3ff9-4649-844b-600380c48df9?lever-origin=applied&lever-source%5B%5D=RemoteOK
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

ActiveCampaign



🇺🇸 US

ActiveCampaign is hiring a
Remote Strategic Customer Success Manager

As a Strategic Customer Success Manager at ActiveCampaign, you are part of a Customer Success team that is focused on cultivating strong relationships and loyalty with more than 150,000 businesses around the world. Our customers rely on ActiveCampaign to make smarter business decisions based on data-driven analytics and workflows. We pride ourselves by being the primary point of contact for all of our customers and are dedicated to providing personalized experiences to each and every brand.\n\n\n\n\nAbout ActiveCampaign:\nWe are a category-defining Customer Experience Automation Platform (CXA) that helps over 150,000 businesses in 170 countries meaningfully engage with their customers. The platform gives businesses of all sizes access to 600+ pre-built automations that combine email marketing, marketing automation, CRM, and machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text. \nAs a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here. \nAs one of the fastest-growing SaaS companies in the world, we are scaling rapidly to keep up with market demand. We are growing all of our teams and looking for people who share our values, deliver innovation frequently, and join us in our mission to grow our customer base from 150,000 today to millions. We have been ranked #4 Best Place to Work on Built In Chicago in 2021, a best workplace for remote employees by Quartz and received recognition as a great place to work across all of our regions,  and continue to be globally recognized for our employee-centric culture here.\n\nPerks and benefits:\nActiveCampaign is an employee-first culture. We take care of our employees at work and outside of work. You can see more of the details here, but some of our most popular benefits include:\n\n-Comprehensive health and wellness benefits (including no premiums for employees on our HSA plan,  telehealth and tele-mental health, and access to the Calm app for mediation)\n-Open paid time off\n-Generous 401(k) matching with no vesting\n-Generous stipend to outfit your remote office\n-Career growth including access to personal and professional coaching through Udemy \n-Access to life coaches via Modern Health\n-Cool swag\n\nActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law. \nOur Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members. \n\n#Location\n🇺🇸 US
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Close


verified closed
Americas
 
💰 $65k - $110k*

senior

 

saas

 

customer support

This job post is closed and the position is probably filled. Please do not apply.
**About Us**\n\nAt Close, we're building the sales communication platform of the future. With our roots as the very first sales CRM to include built-in calling, we're leading the industry toward eliminating manual processes and helping companies to close more deals (faster). Since our founding in 2013, we've grown to become a profitable, 100% globally distributed team of ~45 high-performing, happy people that are dedicated to building a product our customers love. \n\nWe are growing our Success Team of 5 in order to work with more customers and invest in the development of our team. We’re looking specifically for a dual contributor, someone who can help us strengthen relationships with high-value accounts and also coach and mentor existing and new team members. \n\n**About You**\n\nYou have between 5-10 years experience with B2B SaaS in a customer success, account management or sales role. You have domain expertise in the CRM industry and/or you have frontline sales experience of at least two years that you can rely on to act as a trusted sales advisor for our customers. You enjoy working with salespeople, sales teams and sales operations. You are excited about the potential in the SMB market and your ability to make a positive impact for your customers. The foundation of your success in past roles is your ability to build relationships with clients or customers.\n\nYou have a minimum of 1-2 years managing or coaching teams or working with peers in a leadership role to accomplish a company goal, either directly or indirectly. You are excited about coaching others, sharing your experience and knowledge and are always looking for ways to help teammates or direct reports grow professionally and increase their value in a customer relationship. You have excellent written and verbal communication skills and are comfortable working independently in a fast-paced environment. \n\nYou are someone with high emotional intelligence, having the ability to understand and empathize with the needs of others. You have a [friendly, but strong demeanor](https://thestartupchat.com/ep050/). You must be located in North America and available to work normal U.S. business hours. You should have experience working in a startup environment and enjoy working remotely. \n\n**About the Role**\n\nWe are looking for an experienced Senior Customer Success Manager to partner with our customers and to help level-up our team by contributing knowledge, best practices, and coaching to existing and new team members. Reporting to the Director of Customer Success, you will be the main day-to-day point of contact for your customer relationships . You will own the client relationship and be charged with maintaining and growing revenue while delivering a high-level of value to our customers. \n\nThis person must be an outstanding relationship-builder who can leverage every resource available to our customers, with a combination of technical and sales aptitude, and experience managing the entire customer journey. This person will be expected to proactively contribute strategy and coaching to the entire Success team.\n\nThis is an entrepreneurial, high-growth atmosphere and we’re looking for candidates that thrive in that environment. The ability to multitask, set and adjust priorities is critical; as a Senior Customer Success Manager you will always have more work than what can be completed in one day.\n\nThe team members you'll be working most directly with are [Liz Stephany](https://www.linkedin.com/in/liztoecker/), [Andrea Lucke](https://www.linkedin.com/in/andrealucke/), [Lydhia-Marie Bolduc-Gosselin](https://www.linkedin.com/in/lydhiamarie/), and [Forrest Dwyer](https://www.linkedin.com/in/forrest-dwyer-93036668/).\n\n**Key Responsibilities**\n* Own a dedicated group of customer relationships and be responsible for managing the full customer lifecycle including training, adoption, expansion opportunities, retention and renewals.\n* Become a subject matter expert in our platform and our sales philosophy.\n* Problem-solve at a high level with your customers on sales process, efficiency and automation, data integrity, and knowledge of best-in-class integrations.\n* Provide your customers with valuable insights to help them achieve their business objectives including pulling reports, analyzing data, and understanding what it means and why it matters to your customers.\n* Develop success plans and drive quarterly business reviews at the executive level\n* Develop cross-functional relationships at the user and executive level across multiple internal teams and brands.\n* Work closely with the Success team on customer strategy, internal best practice sharing, coaching/mentorship and assisting with professional development goals and conversations.\n* Execute at a high level to achieve both individual goals around retention, growth and customer satisfaction and assist in helping the team to achieve all goals as well. \n\n**Why work with us?**\n* [Culture video](https://www.youtube.com/watch?v=ZbyGnLhtj0o&feature=youtu.be) 💚\n* 100% remote company (we believe in trust and autonomy)\n* Choose between working 5 days/wk (standard full-time) or 4 days/wk @ 80% pay\n* [Annual team retreats](https://www.youtube.com/watch?v=gKjyXMz-q-Q) ✈️\n* Quarterly virtual summits\n* 5 weeks PTO + Winter Holiday Break\n* 2 additional PTO days every year with the company\n* 1 month paid sabbatical every 5 years\n* Co-working stipend\n* Revenue Share (after 1 year)\n* Paid parental leave\n* Medical, Dental, Vision with HSA option (US residents)\n* 401k matching at 6% (US residents)\n* Dependent care FSA (US residents)\n* Contributor to [Stripe's climate](https://stripe.com/climate) initiative 🌍❤️ \n* [Our story and team](https://close.com/about/) 🚀\n\nAt Close, everyone has a voice. We encourage transparency and practice a mature approach to the work-place. In general, we don’t have strict policies, we have guidelines. Work/Life harmony is an important part of our business - we believe you bring your best to work when you practice self-care (whatever that looks like for you). \n\nWe come from 16 countries located in 5 of the 7 continents. We’re a collection of talented humans rich in diverse backgrounds, lifestyles, and cultures. Every year we meet up somewhere around the world to spend time with one another. These gatherings are an opportunity to strengthen the social fiber of our global community.\n\nOur team is growing in more ways than one - we’ve recently launched 17 babies (and counting!). Unanimously, our favorite and most impactful value is “Build a house you want to live in.” We strive to make decisions that are authentic for our people and help our customers become more successful.\n\nInterested in [Close](https://close.com/) but don't think this role is the best fit for you? View our [other positions](https://jobs.lever.co/close.io/). \n\nBe sure to mention the word **REMARKABLE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, SaaS, Customer Support and Executive jobs that are similar:\n\n $65,000 — $110,000/year\n \n\n#Location\nAmericas
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Cogsy

 This job is getting a high amount of applications right now (35% of viewers clicked Apply)

verified closed
🌏 Worldwide
 
💰 $50k - $80k

sales

 

customer support

 

exec

Cogsy

cogsy.com

👀 5,349 views

✅ 1,886 applied (35%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
# Description\nAt Cogsy, we're creating simple yet powerful action-taking tools that promote operational excellence for DTC brands.\n\nWe're a smart and calm, fully remote team that's passionate about making a lasting impact on the future of retail operations. We're energized by creating a team culture where each individual brings their full self to work each day.\n\nWe're looking for an experienced **Customer Success Manager** to be our first customer-facing hire. If you were to join Cogsy today, you'll work closely with our existing and new customers to build a world-class customer-centric organisation.\n\nYou're likely a good fit for this position if you:\n\n* Are energized by [our values](https://cogsy.com/about/).\n* Have a high level of empathy and love helping others thrive.\n* Want to work with customers from initial demo to onboarding and all the way through a long-term relationship.\n* Take action and pay attention to detail.\n* Have superior communication and organization skills.\n* Are self-motivated and feel comfortable working effectively in a 100% remote environment.\n* Confident when it comes to taking risks, trying new things, and learning from failure.\n* Have full-time availability and want to be a key player on our team for the long-haul.\n\n# Requirements\nYou will be responsible for the complete journey of a Cogsy customer: from initial demo to onboarding to nurturing a successful long-term relationship.\n\nWhen you join our team, you will:\n\n* Jump onto demo calls for high-value prospects that express an interest in Cogsy.\n* Help the product & engineering team determine implementation requirements for prospects that require specific help.\n* Lead the onboarding of new customers to set them up for success.\n* Assist in developing systems that ensure the highest level of customer success and happiness.\n* Support our partners' enablement so they are confident to refer Cogsy to their prospects and customers.\n* Be a customer advocate, where you can find insights in your conversations with customers and help the product team optimise for greater customer success.\n* Be comfortable with change. Your day-to-day responsibilities will look different depending on current projects, and you’re okay with variability.\n\nIt's important to us that the person we hire can thrive and be successful in this role. Reflecting on your past experiences:\n\n* You have extensive experience in a Customer Success or Sales role for another B2B SaaS company (with a SMB & mid-market focus).\n* You are energised about hosting demos for new prospects and taking on a light sales role too.\n* Bonus if you have ecommerce / DTC experience.\n\nThis is a remote position and you can work from wherever. It is however important that we maintain connectedness as a team and have sufficient time for synchronous work too. We'd prefer team members that are on EST (or +- 2 hour difference) or work on those schedules, as that means that there is 3-4 hours overlap for the whole team every day.\n\n# Benefits\n* True flexible work: Work whenever and wherever your work best, taking into account some overlap time every day to stay aligned as a team.\n* Trust-based autonomy. You’re the expert in your domain. We trust you to solve challenges the way you feel is best. Count on the rest of the team to support you when you need, but never micromanage you.\n* Diverse team: You’ll be working with a diverse team from a range of countries and backgrounds. Making Cogsy an inclusive workplace is a top priority.\n* We are a life- and family-first company that seeks meaningful experiences outside of work and we endeavor to help our customers do the same.\n* Monthly learning and wellness allowance. Buy books, pay for your yoga class or get a Calm subscription for greater mindfulness. We’ll cover whatever helps you develop as an individual and become the best you.\n* Paid for retreats: Once global travel is open again, we'll do week-long team retreats in fun locations.\n* Flexible holiday policy: Take time off whenever you need to recharge or attend to other matters. The team will hold you accountable to taking a minimum amount of time off in any rolling 12-month window.\n* Parental leave for those individuals that plan to discover the joys of having (more) children.\n* Health insurance (powered by Safety Wing) tailored for remote team members, whether you're at home, traveling or being a nomad.\n\nDoes this sound like you? Want to be part of a self-motivated, empathetic, nimble team working to build something big? If that sounds like something you want to be part of, we want to hear from you.\n\n**Our transparent application process:**\n1. Submit your application: Follow the steps to complete the online application and respond to the application questions. We encourage candidates to read our values carefully to get to know our company and how we work together.\n2. Application review: You’ll always hear back from us – we manually review and respond to every candidate’s application. We try to respond with 1-2 weeks.\n3. Asynchronous interview: Once your application has passed an internal review, you’ll be invited to an asynchronous interview. This should take no more than 15 mins of your time.\n4. Live interview: Once we’ve evaluated your asynchronous interview, you may be invited to a live interview with Adii (CEO).\n5. Test project: You will be requested to complete a test project that highlights your technical capabilities and communication skills. This is a paid project and usually takes 2-3 hours to complete.\n6. Decision: For the successful candidate, we'll make a written offer which can be signed electronically. \n\nBe sure to mention the words **SATISFY TUNA TRACK** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $50,000 — $80,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Inventory Planner


verified closed
Emea
 
💰 $30k - $80k

customer support

 

exec

Inventory Planner

👀 3,003 views

✅ 7 applied (0%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
**Overview**\n\nInventory Planner forecasts customer demand so that eCommerce merchants have the right products at the right time. Saving time on ordering and optimizing inventory budgets, Inventory Planner supports online sellers to recommend what they should have on hand, view trends in their store, and prepare so that they don’t miss out on sales.\n\nThe Customer Success Manager will be the point person for on-boarding new accounts, supporting current users, and communicating with the IP team to trouble-shoot. This person will conduct demos and live calls with new customers to ensure full understanding and use of the software. The Customer Success Manager contributes to support documentation and videos. Ongoing tracking of feature requests also ensures that Inventory Planner focuses development on what is needed by and will benefit the largest number of users.\n\nInventory Planner is a fully remote team. The Customer Success Manager needs to be available Monday-Friday during the work day in the EMEA region. This person must be comfortable with prioritizing a variety of tasks in a fast-paced environment.\n\n\n**The work to be done**\n\nRespond in a timely manner to all inquiries including all aspects of pre-purchase, customer on-boarding and education, and diagnosing and resolving technical issues.\nDevelop list of top inquiries for future product improvements.\nUse and update support documentation including text and video resource\n\n\n**About you**\n\n\n\n**Requirements**\n\nExcellent written and spoken communication skills\nDemonstrable critical thinking and creative problem-solving skills.\nAbility to learn new software platforms quickly\nSelf-starter, positive attitude, comfortable with little supervision and remote work\nHighly organized. Ability to manage and prioritize several different projects.\nModerate and friendly tone with all customers\nHigh-speed, reliable Internet connection\n\n**Preferred**\n\nExperience with eCommerce\nExperience with purchasing, cash flow management, and/or inventory/warehouse management.\nExperience conducting product demos using software such as Zoom or UberConference.\nExperience with SaaS support or demos\n\n**Why Inventory Planner?**\n\nCompetitive salary based on commensurate experience\nFlexible schedule\nUnlimited vacation\nInternational travel 1-2 times per year for company planning and team work meetings (when travel is feasible again).\nJoin a talented, diverse team supporting eCommerce merchants worldwide\n\n \n\nBe sure to mention the words **INSTALL MANGO TALENT** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $30,000 — $80,000/year\n \n\n#Location\nEmea
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Kiflo


verified closed
🌏 Worldwide
 
💰 $20k - $40k

saas

 

customer support

 

exec

Kiflo

kiflo.com

👀 3,448 views

✅ 253 applied (7%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
*As a Remote Customer Success Manager, you will be responsible for onboarding and enabling our growing number of clients on Kiflo PRM.*\n\nThe ideal candidate is friendly, helpful and already has one or two successful job experiences with customer onboarding, level 1 support and s/he is comfortable talking with english speaking customers (especially C-levels of SMB’s).\n\n**In a given day you might**\n* Do 1-to-1 **onboarding calls** with new leads/customers to guide them through Kiflo’s functionalities. Understand their business needs and use cases to explain to them how to use Kiflo to take the best out of the platform.\n* Answer **level 1 support** requests, do occasional support calls, and record Loom videos to provide actionable answers.\n* Make sure leads in trial **discover the “aha” moments** (Kiflo’s value proposition)\n* Help customers during the **integration process** with Zapier.\n* **Improve end-user documentation** to write new articles and record “How to” videos.\n* **Share your insights** to simplify the onboarding process, increase Leads to Customers conversion rate, become a better customer centric company. You are part of the team, your ideas matter!\n\n**You should have**\n* 3-5 years in customer success management role\n* Time to cover the US time zone at least 3 days per week\n* Experience managing SaaS relationships with C-Suite stakeholders\n* Professional english skills (Writing & Speaking)\n* The willingness to learn new skills and manage a small team of CSM in the future\n* A “do-er” mindset\n\n**It’s not mandatory but it’s great to have**\n* Experience with Zapier\n* Knowledge in B2B Partnerships\n\n**Why work with us**\n* 100% remote-first company (we believe in trust and autonomy)\n* to move fast and learn in the challenging environment of a fast-growing startup\n* 2 x annual team retreats ✈️ (when travel is appropriate)\n* 5 weeks PTO\n* Revenue Share (after 1 year)\n\n**Here's what our process will look like**\n1. Discovery call (30min) with Steven, our CEO to ensure there is a correlation between Kiflo's expectations, the role and your own expectations.\n2. Workshop (60min) around a mock onboarding with Steven & Jerome (co-founders) to get a better sense of your expertise for the role and understand how you could contribute to Kiflo's success.\n\n**About Us**\nKiflo is a cloud-based, **B2B SaaS platform for managing partners** (Affiliate, Referrals & Resellers). It is mainly used by SMBs in the tech industry looking to grow their revenue by building a scalable Partner Program. It’s truly an international product, with active customers all over the world.\n\nWe are **100% bootstrapped, profitable, and growing**.\nWe (the founders) build and run the product, and we’re dedicated to improving it on a daily basis.\n\nWe'd love you to join the team! 😍 \n\nBe sure to mention the words **TOWER OCCUR CHASE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $20,000 — $40,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

BuddyBoss

 This job is getting a high amount of applications right now (15% of viewers clicked Apply)

verified closed
🌏 Worldwide
 
💰 $40k - $60k

customer support

 

exec

BuddyBoss

buddyboss.com

👀 6,677 views

✅ 978 applied (15%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
We are seeking a customer-focused, highly energetic, individual to join our team as a Customer Success Manager responsible for onboarding and enabling our large number of clients on to Web and App platforms.\n\nThis role will act as an advisor for our mobile offering + done for you service for customers, and will have a variety of customer facing engagements to help our customers hurdle the challenges preventing them from getting maximum value from the product.\n\nThe ideal fit will be able to think strategically and execute tactically, experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice.As part of the Customer Experience delivery, you will require proven customer facing skills within the technical domains of WordPress, training and support.\n\nThis individual will work closely with our customer support teams, product teams and lead training and development.More-so, design and lead 1:1 and group user training sessions to make a direct impact on achieving BuddyBoss’s customer activation and retention targets.\n\nTo that end, the Customer Success Manager must approach the customer experience as an ever-improving initiative.\n\nKey Accountabilities:\n\nTrain and onboard BuddyBoss’s customers to ensure they understand how best to use our products and services effectively to meet their goals.\nLead regular group webinar trainings for our customers with Q&A to address use-case challenges and make relevant recommendations\nLead in creating and curating content such as recorded videos and guides to educate your customers\nMonitor the customer engagements and experience, and intervene with proactive education when customers are not effectively using our products and services to achieve the value they expected\nWork alongside our Marketing Teams, to create test playbooks and new program ideas to drive customer engagement and speed up the delivery process\nAdvocate for the customer; Provide updates to internal cross-functional partners (Product Management, Product Development, Sales) on customer perspectives, risks, strategic insights, issue resolution activities and expansion opportunities\nPossess a strong understanding of BuddyBoss’s products and services, and use the wide variety of use-cases as well as product management best practices; be able to articulate how both align with the customers' strategies and desired business outcomes\n\nKey Skills:\n\nStrong technical knowledge of WordPress with the ability to troubleshoot technical issues.\nMust be able to demonstrate effective oral and written communications skills\nStrong interpersonal and collaboration skills\nExhibits decisive problem solving ability\nAbility to work well within a team setting\nWorking knowledge of product challenges in relation to overall market\nComputer proficiency; solid knowledge of word text programs\nProficiency in conducting live webinars / virtual training sessions with facilitation experience, managing multiple learners, breakout rooms and Q&A sessions\nSkilled in creating / recording tutorial videos with both screen share and camera setup to be able to demo mobile apps\n\nExperience:\n\nAt least 3 years in a customer relationship role; either in Customer Success, Technical Training or Customer Support\nExperience working with SaaS / product management teams strongly preferred\nDemonstrated skills in managing customer relationships for a managed services and / or Technical product offering\nUnderstanding and passion of product management, agile and software development practices a major plus\nA clear and concise communicator, confident and experienced in both 1:1 and group customer presentations\nDemonstrated curiosity that drives you to seek understanding of customer needs and an ability to uncover insights into broader objectives.\nHighly motivated and team oriented\nOrganized with exceptional follow through\nWhen Applying:\n\nPlease include a link to a 90-120 seconds video where you explain why you will be a great fit for this position. Thank you \n\nBe sure to mention the words **COMMON POSSIBLE PANIC** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $40,000 — $60,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

SaleHoo

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

closed
🌏 Worldwide
 
💰 $40k - $80k

ecommerce

 

customer support

 

exec

SaleHoo

👀 6,534 views

✅ 726 applied (11%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
We have a full-time Customer Success Manager position available to transform how we help customers across Affilorama.com and SaleHoo.com.\n\nWe're looking for someone to help us streamline our onboarding and offboarding processes, expanding our self-service support, and training and empowering our support team - to help customers succeed.\n\n*Our ideal candidate:*\n\n* Can come up with solutions that are win/win for us and our customers\n* Has experience working to (and exceeding) goals\n* Is filled with focus and energy!\n\nYou will join our awesome staff, and a great company that's proud to be a twice-winner of the Deloitte Fast 50\n\n# Key Responsibilities\n\n* Defining key metrics around customer success (and failure)\n* Collaborating with our product managers on key customer flows\n* Enhancing our self-service offering\n* Optimizing how we tackle customer support\n* Managing our existing team of support staff and tooling\n\n# Preferred Skills and Abilities\n\n* 4+ years of customer support/success experience, with 1+ in management\n* A background in eCommerce, marketing or the online industry\n* Be self-motivated and able to work towards targets with minimal supervision\n* Ability to coordinate and motivate a team\n\n# Neat things about working with us\n\n* Work from home (or from our Christchurch office)\n* Relaxed, ego-free, family-friendly work culture\n* Weekly Friday BBQ (or sushiBQ, or ThaiBQ)\n* Novelty coffee mugs\n* An extremely comfortable chair\n* Tap dancing seagulls\n* Need a few more reasons? [Read what current and former staff have to say... ](https://www.glassdoor.ca/Reviews/Doubledot-Media-Reviews-E1029356.htm?countryRedirect=true) \n\nBe sure to mention the words **SUN WHEAT TRUCK** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $40,000 — $80,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Highstreet Mobile


verified closed
🇪🇺 EU
 
💰 $0k - $0k

mobile

 

saas

 

ecommerce

Highstreet Mobile

highstreetmobile.com

👀 4,985 views

✅ 472 applied (9%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
At Highstreet it is our mission to deliver the world’s best Mobile e-commerce experience with beautifully designed apps for fashion and lifestyle brands. Are you that person that gets SaaS business but also loves mobile technology and design? Then we'd love to meet you! \n\nWe are looking for a Technical Customer Success Manager who helps customers like G-Star RAW, Jack & Jones and Scotch & Soda grow their business by using our platform technology.\n\n**Challenges & opportunities**\n\nIn this super-fun and challenging role, you are the number one go-to for our clients if they have any technical questions regarding our platform. You evangelize our vision and help the brands on our platform get the most out of the technology we offer. You are also accountable for end-to-end execution of a variety of technical projects and lead the onboarding of new customers to our platform. Here are a few of your tasks:\nProactively reach out to your accounts, point them to opportunities to make sure they offer the best possible app experience to their customers.\nEducate and inform customers about new technology we deliver and how they could use that. Then drive the projects with them to deliver the features.\nIdentify potential issues before they turn into problems and always be available to help. You provide 'tier 1' support to your accounts and provide troubleshooting via phone, web-based tools and emails and work directly with internal development teams to solve the issues.\nManage customer-specific implementation projects (eg enabling a new set of features for one of your customers). You manage the successful delivery of your projects in terms of time, quality and costs.\nEnabling new clients to integrate with our platform. This is achieved via a thorough understanding of client business requirements, current and emerging app development technologies and excellent knowledge of the solution Highstreet offers.\n\n**Who are you?**\n\nYour education is in business and you love technology, or you have an education in technology and love business and working with clients. Past experiences with any e-commerce platforms (such as Magento or SFCC) will help to accelerate your role. On top of that, we are looking for the following skills:\nYou have strong communication and listening skills. This involves active listening, presentation, writing and consulting. You know how to manage customer expectations.\nYou are very service-minded and understand that responsiveness is one of the pillars of being a great counterpart for your customer. You want to deliver, meet and exceed the customer’s needs, while at the same time being able to push back and defend platform choices that we have made. Being able to say no in a gracious way is an art you need to master.\nYou’re able to identify details while keeping the bigger picture in mind. Although you understand that responsiveness is key, you don’t jump into solutions right away.\nYou know how to manage on-time, on-budget and on-quality service and how to take Project Management and Service Delivery to a higher level.\nYou work in a structured way, know how to set the right priorities, and you have strong organisational skills\nIn general, you have good analytical skills, inquisitive attitude, and you can speak and write in English (our main company language).\n\n**A few examples of projects you’d be working on:**\n* Help customers (the brands we work for) expand to Asian countries like Korea and Japan.\n* Help customers prepare for Black Friday.\n* Help customers adopt our Personal Push API and inspire them on how to use it.\n* Help customers roll out App Clips in their retail stores.\n* Connect Klarna payments to the customers app checkout.\n\n**Benefits**\n* Flourish in a culture of trust, ownership, and standard of excellence;\n* Speak English in a company with people of 7 different nationalities;\n* Work remotely whenever you want;\n* The best tech needed for your job;\n* Possibility to work from our HQ at the heart of Utrecht. Next to the flagship stores of many of the brands we work for;\n* Delicious lunches provided daily;\n* We pay 70% of your Pension plan;\n* Company-wide outings & events.\n\nWe can only consider candidates who hold a valid EU Passport or Dutch work permit. \n\nBe sure to mention the words **SAFE FATAL EXCESS** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n $55 — $60/year\n \n\n#Location\n🇪🇺 EU
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Lead Sherpa, Inc.


closed
🇺🇸 US
 
💰 $55k - $90k*

customer support

 

exec

Lead Sherpa, Inc.

👀 4,041 views

✅ 191 applied (5%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
# Customer Success & Support Manager\n\n**Sherpa's Mission** is to empower real estate professionals to succeed by creating the most potent real estate-focused tech suite in the world. Sherpa makes prospect communications for real estate professionals easy and powerful. We are a small bootstrapped team experiencing exponential growth in demand for our services, and we need your help! \n \n**Core Values:** Care360 (Family & Self, Team, Customer) - Be Curious - Take Ownership - Independent Team Player - Focus On Results \n\n\n**APPLY NOW! - https://sherpa.fyi/0UzFBu**\n\n\n**About this position:**\nLead Sherpa, Inc. is hiring a Customer Support & Success Manager to lead our Support & Success team. This team leader will revamp our existing strategies and workflows to reduce churn, expand adoption, and help grow our business.\n\nThis role is a balance of both individual and teamwork. You will be conducting team 1:1s and performance reviews with your direct reports, managing and improving processes, and working directly with our clients to maintain and grow existing relationships.\n\nThe job environment is fast-paced and results-oriented. While there is an urgency to goal achievement, responsibility for achieving results needs to be shared and effectively delegated when necessary. The ability to understand, quickly react, and motivate others on your team to adapt to the changing environment is critical to success. A sincere appreciation for people and how they are each uniquely motivated is the foundation for designing and implementing interactive communication and decision-making processes for this role at Sherpa.\n\n\n**Who you are:**\n* Outgoing\n* People-oriented\n* Goal oriented\n* Persuasive\n* A leader with a mentor mentality\n\n\n**APPLY NOW! - https://sherpa.fyi/0UzFBu**\n\n\n**Responsibilities for Customer Success Manager:**\n* Establish clear retention goals and process milestones for the client and employees to work toward\n* Assist customers as needed with setting up and navigating our software\n* Seek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience\n* Assist in creating training courses and educational materials for other members of the department\n* Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company\n* Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value\n* Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs\n* Optimize existing processes within the company and actively enhance all Customer Success initiatives\n\n\n**Qualifications for Customer Success Manager:**\n* 4-5 years of experience in customer service or customer success position\n* Experience in managing a diverse team and training each member according to company standards\n* Ability to establish milestones and keep all team members on task\n* Experience analyzing and optimizing the existing processes in the Customer Success department\n* Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed\n* Experience working with brand image and promoting value through customer experience\n* Exceptional ability to communicate and foster positive business relationships\n* Technical skills required as they relate for the use of the product to service to be solid\n* Accountability and personal organization are essential\n\n\n**Company Benefits:**\n* Work in our Denver office or remotely from anywhere - we are a distributed team working primarily during mountain standard time.\n* Health insurance\n* 401(k) with company match\n* $2,000 budget for work-related equipment that is yours to keep!\n* Awesome work culture and talented team!\n\n\n**Application Process:**\nWe use The Predictive Index® Behavioral Assessment to allow us to better understand the motivations and drives of each candidate and employee. This enables us to identify, develop, and retain the best talent to grow our organization. This tool helps to bring insight into an applicant's communication, delegation, and decision-making style.\n\n**We have a quick and straightforward 3 step application process:**\n\n* Complete Predictive Index evaluation\n* Complete application form\n* Complete cognitive evaluation\n\nAfter Step 1 is finished, you will be automatically redirected to the application form, and a link to the cognitive evaluation will be sent to your inbox. Once all three steps are finished, your application will be complete!\n\n\n**APPLY NOW! - https://sherpa.fyi/0UzFBu** \n\nBe sure to mention the words **NORTH CONTROL NICE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\n🇺🇸 US
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Service Provider Pro

 This job is getting a high amount of applications right now (22% of viewers clicked Apply)

closed
🌏 Worldwide
 
💰 $70k - $110k*

saas

 

customer support

 

exec

Service Provider Pro

👀 7,127 views

✅ 1,571 applied (22%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
We’re expanding our team and are looking for a remote Customer Success manager to take charge of customer support, onboarding processes, and documentation.\n\n[Service Provider Pro](https://spp.co) is an e-commerce platform helping digital marketing agencies sell millions of dollars in services every month. We’re a small and highly effective remote team – you’ll be working closely with the founder to define a role where you can do the best work of your career.\n\n# Benefits of this role\n\nHere’s why this is a great job.\n\n* You’ll play a huge role in this company. This isn’t a support role where you’re mindlessly closing tickets all day. You’ll have the opportunity to have a big impact on product, marketing, and most importantly – our customer’s businesses.\n* You'll work remotely. Work from anywhere and enjoy the benefits of setting your own schedule – whether you want to hit the gym after lunch, or go to a movie while everyone else is at work, it’s up to you.\n* You’ll work a 40-hour week. You’re not expected to do the startup grind and put in extra hours. We’re in this for the long run, and this is a results driven job anyways.\n* You'll get the tools you need. We’ll buy the tools and software for your job.\n* You get 4 weeks of paid vacation.\n* You get a learning and fitness allowance. We’ll pay for books, courses and programs to help you get better at what you do.\n\n# The ideal candidate\n\nWe’re open to hiring candidates with different backgrounds, experiences, and skills. If you’re talented, self-sufficient, and ambitious you might be a great fit regardless of experience.\n\nThere are some attributes that are guaranteed to make you awesome at this:\n\n* You’re a self starter, you like to set your own direction and run with it. You don’t need constant check-ins to get things done.\n* You’re good at expressing ideas in clear and concise writing. The tone of our company is very personal, being able to write simply is a must.\n* You’re tech savvy. You’re able to quickly learn new software and figure out problems as they arise.\n* You’re reliable. This is a remote position and nobody is going to look over your shoulder. Show up when you say you will, do what you say you’ll do.\n* Finally, you’re proactive about moving the company forward. When you notice areas for improvement you take the initiative to create change.\n \n\nBe sure to mention the words **BLIND SHELL EXCITE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Customer Support and Executive jobs that are similar:\n\n $70,000 — $110,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Monday.vc

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

closed
🌏 Worldwide
 
💰 $55k - $90k*

customer support

 

exec

Monday.vc

monday.vc

👀 8,453 views

✅ 948 applied (11%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
Monday.vc is looking for a Customer Success Manager to join our early-stage, fast-growing team. The role will report to the CEO and you will have autonomy/ownership in building a globally remote team from scratch. \n\nPerks:\n\n* Ability to the next big step in your career and make a serious impact on an early-stage team\n* Work remotely for a company with an intentional, healthy remote culture\n* Find yourself constantly thinking about more efficient ways to architect technology to scale services up that have a direct impact on a business\n* Competitive compensation package\n\n# Responsibilities\n * Responsible for owning the day to day relationship with our customers and helping our customers achieve their desired outcomes with our products.\n* Lead strategic conversations for Executive Business reviews and support the commercial activity around renewal and expansion\n* Develop and deliver a success plan, advising customers on reaching business goals \n* Drive adoption and ongoing usage of our products and services\n* Maintain regular communication with customers, ensure perfect campaign executions, and provide regular performance reporting and platform support\n* Support junior members of the team and drive product demos as and when needed \n\n# Requirements\n* Have 3-5 years’ experience in customer success or highly client-facing roles\n* Excellent communication skills (verbal and written)\n* Experience creating and delivering presentations to customers and internal stakeholders\n* Have experience analyzing data, doing value analysis, forming and delivering recommendations\n* Team player with a high level of integrity and desire to assist your team and customers \n\nBe sure to mention the words **FORUM NEAR THEME** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Prospect

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

closed
🌏 Worldwide
 
💰 $65k - $100k*

sales

 

saas

 

customer support

Prospect

tryprospect.com

👀 7,427 views

✅ 828 applied (11%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
We’re a startup based out of Kitchener-Waterloo, Canada building a smart, curious, and driven team that’s passionate about making software that helps sales reps sell better.\n\nProspect is a lead generation platform that intelligently sources contact data right inside of your web browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales targets.\n\n\n**MORE ABOUT US**\n\nWe are currently a team of 10 people -- you will be #11 🙂. \n\nWe are profitable and self-funded (no VCs or investors). We did this because we want to do what’s best for our team and customers.\n\nWe have sane working hours (~8 hours/day), don’t work weekends, and take ample time off.\n\n\n**WHAT YOU WILL WORK ON**\n\nYou will be working very closely with our CEO, Customer Support, and Sales to increase customer happiness and retention. \n\nThere is a lot that comes with the role and someone who is really good at juggling multiple things, building genuine relationships, and is a quick learner will thrive. \n\nHere is what a typical month will look like for you:\n\n* Renewals: Meet with sales managers to retain customers\n* Expansion: Figure out creative ways to expand usage into a customer’s organization\n* Churn Prevention: Monitor at-risk accounts and proactively prevent churn\n* Reactivation: Put in-place systems to reactivate inactive customers\n* Check-ins: Do regular check-ins with our top customers\n* QBRs: Make personalized success plans and strategies for customers\n* Onboardings: Onboard users in new and existing accounts\n\nWe want you to regularly take on new challenges so you can grow and take ownership in as many parts of the business as possible.\n\n\n**ABOUT YOU**\n\nYou enjoy helping customers. You care about what’s best for the customer and will go out of our way to craft a solution that serves the customer’s best interest.\n\nYou are organized and proactively stay on top of things. You realize that to perform best in this role, you will need to plan months in advance on how to expand and retain existing accounts.\n\nYou are able to turn chaos into order. Whether it’s our internal billing process or contract renewal process, you’re OK with working with a lack of process and seeing that as an opportunity to put processes in place.\n\nYou naturally create relationships. You realize that the best wins come through long-term relationships and work hard to build lasting relationships that extend beyond quarterly and annual reviews.\n\nYou are a self-learner and enjoy learning new things. Whether it is a new tool or sales methodology, you’re always looking to improve by learning new things and implementing them.\n\nYou enjoy working independently. You like taking ownership of problems and solving them regardless of how small or large they may be.\n\n\n**MUST HAVES**\n\n* 2+ years of Account Management or Customer Success experience\n* Deep understanding of SaaS business models and sales cycles\n* Excellent communication skills, both verbal and written\n* We don’t require a degree but you should have demonstrated the ability to learn new things quickly\n\n\n**BONUS NICE-TO-HAVES**\n\n* Past remote work experience \n* Worked at a tech startup or a small company before\n* Experience working with Salesforce, Mixpanel, and SQL\n\n**COMPENSATION AND PERKS**\n\n* Salary: $70,000 - $90,000/year Canadian Dollars\n* Work fully remotely, from our office in Kitchener-Waterloo, or a blend of both\n* Four weeks paid time off\n* Travel spending allowance (money to spend during your vacation)\n* Catered lunches every day and snacks at the office \n \n\nBe sure to mention the words **TEST AHEAD POET** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales, SaaS, Customer Support and Executive jobs that are similar:\n\n $65,000 — $100,000/year\n \n\n#Location\n🌏 Worldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Customer.io


closed 
💰 $55k - $90k*

customer support

 

exec

Customer.io

customer.io

👀 2,031 views

✅ 36 applied (2%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
At Customer.io our mission is to help business talk like people. Today over 1200 internet businesses use Customer.io to manage, send, and track performance of email, SMSes and push notifications. Unlike typical marketing platforms, Customer.io helps business increase relevance by using behavior data: what people do or don’t do when logged in to a web or mobile app.\n\n# What will you be doing here?\nFor a long time, our technical support and sales teams were informally helping our customers be successful in the product, often spending a lot of time working with customers to plan their integration and campaigns in Customer.io.\n\nAs a Customer Success Manager, you’ll act as the project manager for the successful onboarding of the account. Tasked with getting general or strategic questions answered for new customers you’ll collaborate with technical support, sales, and engineering (when appropriate).\n\nWe don’t need you to be an expert at marketing - but rather an expert at getting questions answered and influencing the customer to make progress and move through blockers. You won't necessarily be a "data expert" but will be keen to get a good understanding or our app so that you can take a use case and leverage our features to make your customer successful.\n\nDay to day, you’ll be working with our customers who opt into an onboarding plan with us. This will include things like:\n* Transition calls with sales/CS/key stakeholders to outline the general onboarding plan and timetable\n* Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement and follow through with their messaging goals\n* Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters\n* Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and help from TS, Product, and Engineering to solve problems.\n* Following up with customers ~1x/quarter after the onboarding process is complete\n\n# About you:\n* You’re curious and enjoy learning about different businesses and industries.\n* You’ve got a thirst for knowledge, and are keen to get a good understanding of our app.\n* Creative problem solver who can understand the customer problem and find the best solution regardless of what the customer is asking for.\n* We often find ourselves in situations like this: A customer has done a wonky data integration with Customer.io. hey want to create a complex, time-sensitive campaign but their engineers are unavailable to make the data easier to use. How do you help them?\n* You’re calm under stress and not easily rattled.\n* You enjoy solving problems independently, but aren’t afraid to ask for help or collaboration when you need to.\n\n# What have you done before this?\n* You’ve worked in a company doing customer success\n* You have a background in SaaS\n* You have experience as a software developer / deep experience working with software developers in a technical capacity.\n* You’re opinionated about customer experience for a business and in general. In order to give strategic advice to customers, you should have well formed opinions!\n* Bonus points: You’ve been responsible for designing lifecycle messages\n\n# The Company \nOur mission at Customer.io is to help businesses talk like people. Our customers are marketers, growth hackers, and engineers who are always dreaming up fresh ideas for how to be sincere and personal in their messages to customers. Unlike typical marketing platforms, we help businesses send meaningful messages based on what people do or don’t do when using a web or mobile app. We give our customers the superpower of sending and tracking phenomenal emails, SMSs and push notifications.\n\n# Why should you work with Customer.io?\nWork at our head office in Portland, OR or anywhere in the world you want. The Customer Success team you’ll be joining are located in US Pacific and US Eastern timezones. We want to enable you to do your best work, and this is how we aim to do that—\n\n*  **Salary:** We are offering a salary between $60k-$80k USD for this position.\n*  **Equity:** You'll own a piece of the company that you help create. You’ll be recognized for your contributions by earning equity in the company.\n*  **Big Impact:** Our team is small, but growing quickly. The work you do will materially impact how successful we are as a company.\n*  **Great Tools:** Everyone in the company has an Apple computer and is given a budget for a motorized standing desk, Steelcase Leap office chair, external monitor, and anything else you'd like to get your job done.\n*  **Health Benefits:** We pay 100% of your premiums for you and your family for medical, dental and vision and short and long-term disability. \n*  **Paid Parental & Medical Leave:** Including adoption.\n*  **Retreats:** We get our whole company together twice a year. We've had retreats in Barcelona, Romania, Hunter Mountain, Chicago, Iceland, and Portland, Oregon.\n*  **Vacation:** Rest and recuperation is important. We offer 4 weeks of paid vacation with flexibility for more.\n\n# Diversity statement\nAt Customer.io, we’re committed to building a diverse environment and encourage minority applicants. So far, we have team members in France, Germany, Canada, Pakistan, India, Australia and all over the US. Our CEO and CTO grew up in Singapore and Arkansas respectively but met in New York City. Our company culture is always evolving; people from different backgrounds bring valued perspective and thoughtfulness to the work that we do and the culture we foster.\n\nCustomer.io provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, Customer.io complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Basically, we follow the law, but also like you for who you are!\n \n\nBe sure to mention the words **ISOLATE GLOVE REGRET** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Decisiv, Inc.


closed 
💰 $70k - $110k*

saas

 

customer support

 

exec

Decisiv, Inc.

👀 1,730 views

✅ 15 applied (1%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
Lead, Customer Success – Onboarding & Adoption\n(Remote | travel required)\n\nWe’re hiring a Lead, Customer Success for Onboarding & Adoption whose mission will be to drive delivery business value to our customers while leading and serving a team of Customer Success Managers (CSMs).\nIf you are an experienced Software-as-a-Service (SaaS) Customer Success or Customer Experience professional with demonstrable ability managing a team to drive customer business outcomes through user adoption of SaaS applications, Decisiv’s Vice President of Customer Success wants to hear from you.\nAs the Lead, Customer Success – Onboarding & Adoption, you will be the driving force behind our team of CSMs who help our customers achieve the desired business outcomes that led them to Decisiv’s products. Plus, you’ll be part of the fastest customer and user expansion Decisiv has undertaken, a critical part of successfully maturing and scaling Onboarding & Adoption processes and operations. In this role, you will report to Decisiv’s Vice President of Customer Success and will be his trusted lieutenant in maturing and scaling Customer Success at Decisiv.\n\nWHO YOU ARE\nTo be successful in this role, you should be passionate about things like:\n* Process Driven – designing Onboarding and Adoption processes that scale while also achieving the highest level of adoption for each Decisiv customer and their end users. \n* Data Informed – building data collection and analysis into processes to inform decisions\n* Customer Empathy – understanding end users, their responsibilities, their business challenges, and how they view technology and process changes\n* Organizational Change Management – Helping people and organizations change for the better\n* Hands-On – enjoying “getting hands dirty” by digging into complex operations \n* Problem Solving – breaking down ambiguous problems into concrete, manageable components and thinking through optimal solutions \n* Organization & Diligence – crossing the T’s and dotting the I’s\n\nABOUT DECISIV’S CUSTOMER SUCCESS TEAM\nOur remote-first Customer Success team is a group of self-starters who work remotely just as well as we do in-person. Our size means you’ll have ample opportunities to contribute to the future of our company while expanding your own skills. You’ll learn a lot here, and we want to learn from you. And while we will expect a lot from you, we also value your life outside of work and strive to offer an environment that affords time to recharge.\n\nWHAT YOU’LL BE DOING\nYou will be leading a team of CSMs to drive delivery of customer business value through onboarding and adoption activities while working closely with the VP of Customer Success to mature and scale Decisiv’s Customer Success operations. Some of your responsibilities will include:\nOptimizing and Scaling Onboarding & Adoption Team Processes and Operations:\n* Defining and overseeing standardized customer lifecycle processes and touchpoints\n* Creating a standardized Customer Success playbook and related materials (e.g., Success Plan templates) by customer segment and lifecycle stage\n* Achieving operational excellence within the Onboarding & Adoption Team\n\n\nDriving Delivery of Customers’ Desired Business Outcomes:\n* Finding ways for CSMs to deeply understand our customers’ business challenges, their desired business outcomes, and ways to help them address both\n* Defining, driving, and demonstrating the business value of Decisiv’s products and connecting that value to customers’ desired business outcomes\n* Methodically managing escalations from your direct reports, other Decisiv teams, and customers\n\nOwning OKRs and Other Metrics for Your Team:\n* Creating models and reporting mechanisms for things like customer health score, customer risk early warning system (e.g., product fit; onboarding; engagement/abandonment; customer sentiment), and team-internal financial and performance models\n* Supporting company and Customer Success OKRs and aligning Onboarding & Adoption OKRs and metrics to both\n* Regularly reporting on Onboarding & Adoption metrics to the VP, Customer Success\n* Routinely reviewing OKRs and other metrics with your team\n\nRecruiting, Coaching, and Managing the Onboarding & Adoption Team:\n* Maintaining a rigorous, fair CSM interview process that builds a pipeline of great candidates\n* Setting expectations and providing regular feedback on team and individual performance \n* Delivering regular training and coaching to your team\n* Performing common managerial tasks (e.g., scheduling, expense reporting) for your team\n\nQUALIFICATIONS WE REQUIRE\nTo be a viable candidate for this position, you must demonstrate to us that you have:\n* High ethical standards of conduct\n* Strong technical background and skills, especially with the products in our Customer Success tech stack: tools such as Slack, Zoom, JIRA, Confluence, Pendo, Full Story, Zendesk, Salesforce, Microsoft Office or Google Suite, and Business Intelligence (BI) tools like Jaspersoft and GoodData\n* Leadership, management, organization, communication (written and spoken), problem solving, and analysis skills\n* Provable ability to optimize and scale Onboarding & Adoption processes for a SaaS company\n* Experience from a Customer Success team at a Software-as-a-Service (SaaS) or technology company\n* Experience successfully managing a fully-remote team of 10 or more people.\n\nThe successful candidate will also have:\n* A Bachelor’s Degree from an accredited university or a minimum of 4 years of equivalent, directly-related experience leading some facet of a Customer Success team\n* The ability to work in the United States without Decisiv’s sponsorship\n* The ability to travel domestically and internationally without restriction, including holding a current passport or the ability to promptly obtain one. \n* A readily-available work environment:\n o With a strong, stable broadband internet connection that can handle Voice Over Internet Protocol (VOIP) calls, streaming video, and comparable high-bandwidth applications (at least 8 Mbps up / 1.5 Mbps down)\n o Where you can hold telephone and video calls or record video and audio content without interruption or distraction from background noise, activity, etc.\n\nQUALIFICATIONS WE REALLY LIKE\n* Experience at a SaaS or technology company that serves the transportation, heavy equipment, or power generation industries, especially parts and service management\n* Experience building an Onboarding or Customer Success team\n* Spoken and written communication skills in languages other than American English, particularly Spanish, French, Swedish, or Japanese\n* Live near a major transportation hub\n\nWHAT’S IN IT FOR YOU\n* A career opportunity to:\n o Lead and serve a dynamic and earnestly dedicated Customer Success team\n o Help mature and scale a growing SaaS company’s Customer Success organization\n* Work remotely when not traveling\n* Training, coaching, and support from a fun team\n o Lead and serve a dynamic and earnestly dedicated Customer Success team\n o Help mature and scale a growing SaaS company’s Customer Success organization\n* Work remotely when not traveling\n* Training, coaching, and support from a fun team\n \n\nBe sure to mention the words **NATION SYRUP ONE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Customer Support and Executive jobs that are similar:\n\n $70,000 — $110,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Filestage


verified closed 
💰 $70k - $110k*

saas

 

customer support

 

exec

Filestage

filestage.io

👀 1,877 views

✅ 18 applied (1%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
# About Us\nAt [Filestage](https://filestage.io) we believe that broken workflows poison teams with miscommunication, friction, and frustration. Our mission is to fuel creative teams with a rock-solid workflow. With our software, we empower people to produce great results together and build healthy and meaningful relationships at work. \nOver 500 companies (and growing!) all over the world like Lufthansa, Rabobank or Jung von Matt benefit from happier and more productive employees with Filestage. We work hard to build great things together — and make time to celebrate our accomplishments.\n\n# Your mission\n* **You own customer success.** You plan and execute the strategy to make our clients happy and increase their retention.\n* **You’re the best buddy of our clients.** You train and support our clients over chat, email and, phone. Don’t worry, our clients are friendly and don’t bite.\n* **You create a well-oiled customer success machine.** You manage our (currently still small) customer success team and help it grow. For that, you manage the operations, lead the recruiting and coach our team.\n* **You influence our future and help Filestage grow.** With your contributions in customer success, you have a true impact on how Filestage simplifies the life of thousands of creatives around the globe.\n\n# You’re good at\n* **You enjoy connecting with people.** You know the definition of empathy without checking Wikipedia and put it into practice daily.\n* **You’re passionate about customer success management.** You have professional work experience in customer success management. Ideally B2B SaaS/Software.\n* **You take ownership.** You are filled with passion to take responsibility and to make things happen. You are an energetic self-starter who wants to make a tangible impact on a rapidly growing product and company.\n* **You are a team player.** You understand that we can only be successful as a team. Like everyone else in our great team, you are fair, honest and respectful — and you are ready to have a lot of fun.\n* **You are fluent in English.** German and French are a nice-to-have.\n\n# This is what you get\n* **You have the freedom to work wherever you want.** Come work with us at our office in Stuttgart (Germany) or work remotely.\n* **Your opinion matters and your work is valued.** You have the chance to make a difference. \n* **You have a steep learning curve** by working hands-on together with highly talented minds.\n* **Are you tired of useless meetings and slow decision making?** We have flat hierarchies, no bullshit meetings and we move fast.\n* **You work with top-notch technologies and lean processes.** We use Slack, Asana, Hangouts — and of course Filestage — to communicate efficiently. \n\nBe sure to mention the words **PANIC ANIMAL MEAN** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Customer Support and Executive jobs that are similar:\n\n $70,000 — $110,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Forecastly


verified closed 
💰 $55k - $90k*

customer support

 

exec

Forecastly

www.forecast.ly

👀 1,766 views

✅ 17 applied (1%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
Forecastly, a fast-growing inventory management platform for Amazon sellers, is seeking a Product Marketing Manager to help accelerate our growth.\n\nDo you have incredible communication skills? Do you have a way with words? Do you constantly feel a need to always be learning? Are you up for a challenge where you are rewarded for success? Yeah? Let’s talk.\n\n### The Position\nWe’re looking for someone to help us scale the Forecastly customer success department. This team member will have the unique opportunity to be a key player at a fast-growing remote SaaS startup. In the Customer Sucess Manager role, you will be responsible for building and executing customer success programs to increase user engagement.\n\nYou’ll be directly responsible for educating new users about proper inventory management techniques and best practices for maximizing the ROI from Forecastly. You’ll also be assisting users with questions and problems they have while using the software. This role requires frequent communication with the other Forecastly team members about bugs and new feature requests we receive.\n\nThis role requires outstanding written and verbal communication. You’ll be doing frequent trainings via video chat and webinars, which means your “bright” personality should shine on camera.\n\nThis a full-time remote position (US-preferred), which may require occasional travel for conferences and team meetups.\n\n**IMPORTANT: Please apply directly on our site: [https://www.forecast.ly/join-forecastly-team/](https://www.forecast.ly/join-forecastly-team/)**\n\n### Responsibilities\n- Build and implement customer onboarding strategy\n- Write and edit customer portal help articles\n- Conduct small group webinars for user training\n- Create and edit user training videos\n- Assist with customer support cases\n- Design and implement new ideas to reduce customer churn\n- Track all onboarding progress using standard analytics platforms\n- Regularly report on progress to the team\n\n### Qualifications\n- Have excellent written and verbal communication\n- Be extremely hardworking and self-motivated\n- Be willing to experiment and try anything and everything to hit specific, measured goals\n- Be outgoing, creative and innovative\n- Amazon marketplace selling or inventory management experience is a plus, but certainly not required\n\n**IMPORTANT: Please apply directly on our site: [https://www.forecast.ly/join-forecastly-team/](https://www.forecast.ly/join-forecastly-team/)** \n\nBe sure to mention the words **CRASH SAIL STADIUM** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Aha!


closed 
💰 $70k - $110k*

saas

 

customer support

 

exec

Aha!

http://aha.io

👀 1,438 views

✅ 6 applied (0%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
Are you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?\n\nNow, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps. Pretty great, right?\n\nCustomer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our team works closely with customers to highlight what's possible with our software — from live product tours to sharing product management best practices drawn from personal experience.\n\nWe are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!\n\nAs a Customer Success Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of Silicon Valley veterans whose last two businesses were acquired by well-known public companies. More than 100,000 users trust Aha! to link their brilliant strategy to their team's work and create visual roadmaps.\n\nWe are looking for someone who:\n-Has been a product manager for at least 3 years\n-Brings deep experience working with SaaS\n-Loves to showcase advanced technology to sophisticated customers\n-Writes exceptionally well\n-Wants work on a team with other high-performing peers\n\nWe are committed to being great, and we want someone who:\n-Has a "can do" attitude and a history of delivering superb work again and again\n-Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks\n-Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies\n\nWe are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program to the right candidates.\n\nFor immediate consideration, please contact us at [email protected] If you have the right background, we will quickly follow up with you. We are not working with recruiters or third-party agencies. \n\nBe sure to mention the words **CAVE SWIM MYTH** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Customer Support and Executive jobs that are similar:\n\n $70,000 — $110,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Remote Year


verified closed 
💰 $55k - $90k*

customer support

 

exec

Remote Year

http://www.remoteyear.com

👀 1,748 views

✅ 11 applied (1%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
**Remote Year Business Description**  \n\nRemote Year is a program for global professionals, during which we travel for a year with interesting people while working remotely (12 cities, 12 months). With a massive shift toward cloud / remote productivity, and a millennial passion for experiences and travel, Remote Year delivers a year-long work and travel experience. \n \n**Role Description**\n \nThe Customer Success Manager will lead Remote Year’s key account management, onboarding new corporate clients and coordinating internal resources to resolve requests and participant needs. This role will also interface directly with individual customers (Remotes) that work for assigned Enterprise clients, ensuring their Remote Year experience exceeds their expectations.\n \n**Responsibilities**  \n\n1. Act as assigned Enterprise Clients’ key point of contact for the Remote Year organization \n2. Play the role of internal advocate on behalf of your client, sharing expectations and innovative solutions and building support internally to address those needs \n3. Provide regular updates to the client as well as to internal stakeholders, identifying and tracking key success factors as determined during the client onboarding process \n4. Continually identify and support potential Remotes (customers) from within assigned Enterprise Clients, and assist them in their applications, business cases, and other requests as needed\n \n**Experience and Requirements**  \n* 3+ years experience in account management, customer success or related field \n* Bachelor's degree in a related field preferred \n* Customer first mindset and communication skills to match \n* Ability to travel full-time with our programs required \n* Experience traveling globally while working preferred \n* Experience managing complex projects with tight, often quick deadlines \n* Excellent communication skills and organizational skills \n* Ability to work with minimal guidance and be comfortable operating in ambiguity\n \nQualities: \n* Ownership – we are looking for someone that will own this and crush it \n* Passion for travel – role will require presence on Remote Year programs \n* Organization skills – great time management skills, ability to multitask \n* Interpersonal skills - while the role is more strategic in nature, each member of our team touches Remotes (customers) in one way or another \n\nExtra tags: sales, customer service \n\nBe sure to mention the words **SAY PLEASE DEFY** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

InspireBeats


verified closed 
💰 $60k - $100k*

marketing

 

customer support

 

exec

InspireBeats

http://inspirebeats.com

👀 1,559 views

✅ 1 applied (0%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
InspireBeats is currently seeking a customer success intern to help out with our customer success workload. You won't be limited to only customer success, but will have the opportunity to dive into marketing, community, and a bunch of other fields where you will have the chance to learn amazing things.\nYou'll be trained by our awesome biz dev and customer success manager.\nYour main roles will include:\n- client success \n- chatting with customers to make sure they're happy with everything \n- answering any support request \n- onboarding new customers \n- reporting to them with the status of our campaigns \n- light marketing work \n- a jack of all trades type of work :D\nIf you're interested, send me an email with all your details. to [email protected]\nNO spam, include something personalized.\n\n\nExtra tags: customer success, client success, account manager, marketing, community \n\nBe sure to mention the words **FLOCK OUTSIDE RIDGE** when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human / RMy4yMzYuNTAuMjUy.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Marketing, Customer Support and Executive jobs that are similar:\n\n $60,000 — $100,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Appcues

 This job is getting a high amount of applications right now (20% of viewers clicked Apply)

closed
This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 4 days ago
We’re building a team of driven, focused people keen to make a meaningful impact guiding our customers in creating something their customers will love. \n\nYou’ll be empowered to put customers first on a daily basis. To us, customer success doesn’t mean customer support or account management. It isn’t measured by how many times customers log into the Appcues platform. Customers are successful when Appcues (as a product and team) helps them reach their desired outcomes. We’re looking for someone who is eager to go above and beyond to learn what that means for each individual customer and ensure that it happens.\n\nIn this role, you will be an extension of our customers’ teams to guarantee they are successful in meeting their goals with Appcues. You will educate them on opportunities that they have to make their experiences more impactful. You will share best practices across accounts and keep an open line of communication with our product team to help turn feedback into features. You’ll also be integral in working with our marketing team to showcase how customers are using Appcues.\n\nOur Benefits\n\n100% remote - We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won't change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and, after COVID times, will get together twice a year for a fun off-site retreat.\nWell-being - You'll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.\nFair pay - Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value\nHome office and tech budget - Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology.\nCoworking space, on us - Home office not cutting it? We'll reimburse your monthly coworking fees.\nEquity - We want everyone invested in our success. We grant every employee equity in the company.\nTransparency and collaboration - We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.\nUnlimited vacation - We believe time away to reflect and explore makes us all more productive, so we expect each employee to take a minimum of ten days of vacation per year. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays. \n\n\nAbout us\n\nAt Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, checklists, and more) without writing any code. We believe it’s the non-technical people who often have the best information about a user’s needs and desires, and we give them the tools to act.\n\nWe’re a dynamic group of talented teammates who challenge, trust, and care about each other, their work, and the success story we are writing. Our values are not just words. We live by them.\n\nAppcues is an equal opportunity employer that commits to diversity and inclusion and also celebrates it. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. We believe that diverse teams foster a more inclusive company culture, build better products, and are more human, humane, and fun. \n\n#Location\nRemote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Supermove


closed
San Francisco, CA
 
💰 $70k - $115k*

cloud

 

engineer

 

customer support

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 19 days ago
What you can expect working with us:\n\nYou will rewrite a massive industry with 10000s of businesses\nYou will be introducing technology to the moving industry, an industry previously untouched by software. By working with our customer base, you will provide them more time, revenue, and speed – radically uplifting the entire moving experience for everyone in the world. We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people.\n\nYou will likely determine the fate of our company.\nYou will likely determine the fate of our company. As one of Supermove's first customer success managers you will scale our product to thousands of companies. You have big upside if we execute well, and we can't do this without you.\n\nYou will work with a smart and action-oriented team.\nAt Supermove, we are trying to do what's nearly impossible – to create an enduring and iconic company. We are relentless and ambitious with all of our goals. We move extremely quickly, and prefer to iterate rather than deliberate. We always operate with full trust and transparency, knowing that our top priority is to achieve our vision to the best of our ability.\n\n\nAs a Customer Success Manager, SMB, you will actively manage and develop a large portfolio of moving companies and play a key role in ensuring company revenue. You will directly influence the company's continued success.\n\nBenefits: \nMarket comp, medical, vision, dental.\nMonthly wellness stipend.\nRemote first with shared offices in select cities.\nProvide direct input to overall company strategy.\n\nTimeline:\nWe move quickly, with a simple three step process.\nPhone screen, case study, and then a three hour virtual onsite interview with the founders.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud, Engineer, Customer Support and Executive jobs that are similar:\n\n $70,000 — $115,000/year\n \n\n#Location\nSan Francisco, CA
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Bloomreach



Bratislava, Bratislava, Slovakia
 
💰 $60k - $90k*

consulting

Bloomreach

Apply now

👀 3,208 views

✅ 138 applied (4%)

Share this job:
Get a rok.co short link

Bloomreach is hiring a
Remote Business Consultant Associate

\n \n\nOur mission for our team is to make careers at Bloomreach the most impactful professional experience of people’s lives. Bloomreach is committed to a diverse and inclusive workplace. At Bloomreach we have created a safe space and actively encourage Bloomreachers to bring their whole selves to work, embracing what makes each person in our company unique.\n\nFor more information, visit Bloomreach.com, follow us on Twitter @Bloomreach_tm, or on LinkedIn at http://www.linkedin.com/company/bloomreach.\n\nBecome a Business Consultant Associate for Bloomreach! Your starting salary will be from 1400€  per month with stock options and other benefits included. Working in one of our Central Europe offices or from home on a full-time basis, you´ll become a part of the Client Services Team.\n\nDo you want to help top e-commerce businesses boost their performance?\n\nDisseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm.\n\nServe clients in Central Europe.\n\nWant to have immediate, tangible results?\n\nInterested in gathering practical knowledge on how top companies use data and web technologies?\n\nHave a technical understanding of Marketing Automation and Customer Data Platforms? \nJob description:\n\n\n* Support clients and the CS team in bringing continuous improvement to their sites, shops or apps (audit web pages and online shops; design, manage and evaluate AB tests; propose changes to enhance customer experience and raise conversion rates).\n\n* Communicate with clients, teach them how to use the Exponea platform, suggest improvements to their products, prepare reports for their business decisions and project evaluation.\n\n* Oversee implementation of use cases to clients’ applications, websites or online shops. \n\n* Communicate regularly with clients through online channels and on-site visits.\n\n\n\nYour colleagues:\n\n\nA Value Delivery Manager, who will manage your project, define its scope with the client and be in charge of the business strategy.\n\nTech Consultants for more technically demanding integration\n\nBusiness consultants (predictive behaviour analysis, recommendations and machine learning)\n\nCustomer Success Managers - creating the strategy for marketing automation and improving adoption\n\nClient teams – you will meet our clients and discuss with them implementing of the new trends and improvements in marketing automation\n\n\n\nOur expectations of you:\n\n\nAnalytical thinking, enjoying working with data and capacity to drive conclusions based on numerical and other outputs - experience in working with Excel is welcomed\n\nAttention to detail, passion to improve existing processes and challenging status quo\n\nDesire to get thorough knowledge of business and learn new skills\n\nOpen to communication and ready to adapt to dynamic work environment\n\nStrong ownership and good communication skills\n\nBe ready for changes, be ready to offer improvements\n\nFluent English\n\n\n\nRegional benefits:\n\n\nMonthly lunch entitlement by up to 110€ per month\n\nPension scheme or Health insurance depending on region\n\n\n\n\n\n#LI-MM1\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting and Consulting jobs that are similar:\n\n $60,000 — $90,000/year\n \n\n#Location\nBratislava, Bratislava, Slovakia
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Street Contxt



Toronto
 
💰 $70k - $120k*

senior

 

engineer

 

product designer

Street Contxt is hiring a
Remote Customer Success Manager

Customer Success is the beating heart of an enterprise SaaS venture, and this is especially true at Street Contxt. As a Customer Success Manager with our team, the work you do will have a direct and tangible impact on our business’ growth, our strategy, and the wellbeing of our customers.\n\nCustomer Success Managers at Street Contxt work closely with our customers throughout every step of our journey with them. When it comes to new accounts, our CSMs work hand-in-hand with our Account Managers to onboard new users, run effective pilots, demonstrate the value of the product to both individual users and the managers making purchasing decisions, and support the conversion of customers from pilot to paid. Once customers have chosen to purchase our products, CSMs step in to help bring them the value they signed up for, educate existing users on new features, and gather user feedback to inform the product roadmap and improvements to our go-to-market processes. Our CSM team is also crucial in our mitigation of account churn by fighting to win back disengaged users and owning the renewal process of a subsection of our accounts.\n\nThis role will take our Customer Success team from 3 to 4 team members, which means we are not offering streamlined workflows, unwavering processes, and opportunities to hide from our customers behind marketing technologies and spreadsheets. What we are in a position to provide is direct exposure to sophisticated and influential customers, mentorship, professional development and the opportunity to have an impact that’s felt and appreciated across the entire team.\n\nWe’re a small team, attacking a huge market, with a growing business and this role carries a broad range of responsibilities; exceptional prioritization skills and a persistent belief that there is no job too small trend well with success in our environment. We believe an effective culture is a transparent one and open communication across our business ensures that you will always have visibility into the impact of your work and why it matters. Thriving in an environment as transparent as ours means you operate without an ego, embrace contentious conversations, and run towards fires.\n\n#LI-Hybrid\n\nStreet Contxt is on a mission to build more efficient capital markets. We're developing technology that provides highly scalable sources of customer insights for investment banks, brokerages, and independent research providers. We provide our customers with insights that enable them to pinpoint revenue opportunities, build client intel, and anticipate the needs of the market.\n\nWe take ownership of our projects and work together to foster a fun and transparent environment. Our days are spent thinking through complex scenarios and tackling major challenges using innovative technology. We’re agile in our process and responsive to the market, seeking to fundamentally improve an institutional industry. We are a team of experts, joined by outstanding advisors and world-class investors, on a quest to build a superior product and a top-notch company. We work, play, and win as a team. We enjoy spending time with one another and celebrate our accomplishments together.\n\nIf you see an opportunity for yourself with us, apply now to continue the conversation and learn more about how you can become part of Street Contxt.\n\nStreet Contxt is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity and gender expression, receipt of public assistance, record of offences, sex or sexual orientation.\n\nTo that end, Street Contxt is committed to making our recruitment processes as accessible as possible including providing accommodations during the recruitment and hiring process as required. Upon request, Street Contxt will consult with applicants to provide or arrange for suitable accommodation.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Engineer, Product Designer, Customer Support and Executive jobs that are similar:\n\n $70,000 — $120,000/year\n \n\n#Location\nToronto
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Dataminr



New York, NY, United States
 
💰 $55k - $90k*

customer support

 

exec

Dataminr is hiring a
Remote Customer Success Manager Enterprise

\nWho you are:\n\nYou're self-motivated and self-directed with a passion for building and maintaining relationships with customers, fully understanding their needs, and advocating on their behalf. As a trusted advisor, you understand your customers’ strategic objectives and help them achieve success. As an expert on Dataminr’s Pulse Product, you know how to solve problems for your customers as well as identify opportunities for new use cases. \n\nYou have B2B software/SaaS experience and are experienced at performing demos and creating presentation decks for senior level users. You are a storyteller that knows how to leverage data effectively to understand both risk and opportunities that impact retention and growth. \n\nAs a Customer Success Manager, you will own a book of business of Enterprise accounts. You will serve as a strategic partner to the Account Management team with the mutual goal of developing strategies and playbooks to meet revenue goals. \n\nResponsibilities:\n\n\nDrive customer performance and success within assigned book of business\n\nServe as an expert of the Dataminr platform that always aligns CS sessions to drive business goals and outcomes for the customer, beyond basic platform features and functionality\n\nCreate compelling decks for clients relying on data storytelling leading to more impactful customer interactions\n\nSuccessfully lead customer kick offs, onboarding, and create training plan that is aligned to the customer strategy and is confident in establishing clear goals and attainable success measures\n\nServe as a trusted advisor to the customer, well versed in best practices, playbooks and POVs for optimal performance throughout the customer lifecycle\n\nEstablish recurring cadences with POCs that align to package/spend, along with a plan and cadence for strategic business reviews that demonstrate value and successful business outcomes\n\nSuccessfully leverage data driven metrics and reporting to stay ahead of the book and understand Top of Funnel risk and opportunities that impact retention and growth\n\nWork collaboratively with the Account Manager assigned to your accounts, with the mutual goal of developing strategies and playbooks to meet revenue goals of the business\n\nSupport trials with advisement on how to achieve outlined goals and success criteria to show Dataminr value\n\nCollect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams\n\n\n\n\nDesired Skills and Experience:\n\n\nBachelor’s degree in related field or equivalent work experience\n\n4-6 years of enterprise software or SaaS customer success/account management, owning your own book of business, with a demonstrated track record of success\n\nCollaborative mindset, with experience working internally with Account Management, Product, and Engineering teams\n\nOutstanding communication and presentation skills, with an emphasis on performing demos and creating presentation decks for senior level users \n\nAbility to communicate complex concepts to a wide range of audiences, including technical and non-technical customers\n\nSelf-motivation and an ability to handle multiple competing priorities in a fast-paced environment\n\nAbility to think on your feet and problem solve in real-time\n\nDetail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience\n\n\n\n\nWhy you should work here:\n\n\nWe recognize and reward hard work with:\n\n\n\ncompany paid benefits for employees and their dependents, including medical, dental, vision, disability and life insurance\n\n401(k) savings plan with company matching\n\nflexible spending account for out-of-pocket medical, transit, parking and dependent care expenses\n\n\n\nWe want you to be your best, authentic self by supporting you with:\n\n\n\na diverse, driven, and passionate team of coworkers who want you to succeed\n\nindividual learning and development fund and professional training\n\ngenerous paid time off; including sick leave and 100% company paid parental leave\n\nremote working friendly perks such as expanded telehealth options for mental and physical well being, virtual yoga, meditation and health and fitness app reimbursements\n\n\n\n\n\n\n…and this is just to name a few!\n\nDataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.\n\n#LI-LC #LI-REMOTE \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nNew York, NY, United States
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

#paid



🇨🇦 CA
 
💰 $60k - $110k*

senior

 

sales

 

engineer

#paid is hiring a
Remote Customer Success Manager

About Us\n\n#paid is a creator marketing platform that sits at the intersection of brand and creator collaboration. We help direct-to-consumer and Fortune 500 brands like Phillips Hue, Clearbanc, Unilever, and Sephora, activate creators to drive growth.\n\nWe are building the platform of record that powers content creation and distribution for brands globally. The better we do that, the better we can serve our creator community and provide them with the best place on earth to do what they love—create.\n\nRole\n\nThe Customer Success Manager is a critical role at #paid. We are a customer-centric organization and make all decisions, across all functions, with the customer's best interest in mind. This role combines customer success, consulting, strategy, operations, leadership, and sales. As the go-to individual for our customers, you'll be responsible for delivering a world-class customer experience for every user subscribed to the #paid platform.\n\nYou'll be the internal voice of the customer and are responsible for bringing an intense customer focus and deep customer empathy to life across all functions. As such, you'll work closely with all parts (Sales, Marketing, Product, Engineering, Design) to ensure we are consistently delivering a delightful experience for our customers, which turns our customers into strong promoters of #paid.\n\nEqual Employment Opportunity\n\n#paid is an equal opportunity employer and as such, we do not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.\n\nWe are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their best and authentic selves to work.\n\nIf you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Sales, Engineer, Full Stack, Customer Support and Executive jobs that are similar:\n\n $60,000 — $110,000/year\n \n\n#Location\n🇨🇦 CA
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Secureframe



🇺🇸 US
 
💰 $60k - $120k*

design

 

product designer

 

customer support

Secureframe is hiring a
Remote Customer Success Manager

Secureframe is on a mission to help organizations build trust and stay secure. Getting secure can take months, slowing a company’s speed-to-market and sales. We believe security—when done right—should accelerate innovation and growth. That’s why we started Secureframe. \n\nSecureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more.\n\nAs a Customer Success Manager, you will help Secureframe maintain a stellar user community and have your customers be product advocates. In this role, you will report to the Head of Customer Success.\n\nSecureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Product Designer, Customer Support, Executive and Digital Nomad jobs that are similar:\n\n $60,000 — $120,000/year\n \n\n#Location\n🇺🇸 US
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

IronNet


closed
UK Remote

IronNet

👀 2,786 views

✅ 52 applied (2%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 0 1 month ago
Our mission is simple:  \n\nDeliver the power of collective cybersecurity to defend companies, sectors, and nations.  For decades, companies have been defending against cyber attacks on their own while adversaries have been organizing themselves into sophisticated hacker networks, until now with IronNet Collective Defense.  \n\nBringing together some of the best minds in cybersecurity and an unmatched team of experts from industry, government, and academia, IronNet was born to more effectively defend enterprises, sectors, and nations against highly organized cyber adversaries and increasingly sophisticated attacks.\n\nThe Opportunity\n\nReporting to the Director of Customer Success Operations, the Onboarding Specialist will be responsible for ensuring efficient and success-driven customer onboarding to achieve customer Time to Value according to IronNet benchmarks.  You will manage the tactical and operational aspects of the customer Onboarding process and partner with the Sales Executive, Customer Success Manager and other cross functional members of the IronNet team to ensure the customer is best positioned for adoption and continued value realization.  The Onboarding Specialist acts as the accelerator of customer value realization, ensuring customers are technically optimized and enabled to get value from our products as soon as possible. For our customers, the Onboarding Specialist is the focal point for first value realization and guide through the Onboarding process.\n\n#LP-1\n\n\nAt IronNet, we’re focused on building a world-class company and culture, and that starts with the people we hire. We take pride in being an equal opportunity employer, and consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.\n\nBenefits of Working at IronNet: \n\nIronNet strives to provide comprehensive, essential and affordable benefits for our employees and their families. We offer an unlimited PTO plan, 401(k) match as well as Medical, Dental, Vision, and Disability Insurance. \n\nFollow us on LinkedIn \n\n#LI-REMOTE \n\n#Location\nUK Remote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Big Health



Remote - US
 
💰 $65k - $120k*

devops

 

engineer

 

backend

Big Health

Apply now

👀 3,848 views

✅ 248 applied (6%)

Share this job:
Get a rok.co short link

Big Health is hiring a
Remote Customer Success Manager

At Big Health, our mission is to help millions back to good mental health. Today, over 10 million people worldwide have access to Big Health’s products, via leading employers in the US (including Boston Medical, The Hartford, Google, and Home Depot ) and the UK’s NHS. Our digital therapeutics - Daylight™ for worry and anxiety - and Sleepio™ for poor sleep - are fully automated cognitive and behavioral programs that are as scalable and clinically validated as drugs (including being backed by 50 published clinical papers including 13 randomized controlled trials).  Our software combines the intimacy of the human voice, engaging animation, and clinically rigorous techniques to help people overcome their mental health challenges. \n\nBig Health is a remote-first company - we are headquartered in San Francisco and have a distributed team across the US and the UK. This role can be based anywhere in the US. Prior to Covid, our team traveled up to 25% but that will be under consideration in 2022. Join us!\n\nTo learn more about working at Big Health, please go to Built In and Glassdoor.\n\n\n\n\nBecause we are on a mission to bring millions back to good mental health, we believe it’s essential to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. \n\nAdditionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Big Health participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Big Health does not use E-Verify to pre-screen applicants. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to DevOps, Engineer, Backend, Front End, Customer Support and Executive jobs that are similar:\n\n $65,000 — $120,000/year\n \n\n#Location\nRemote - US
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Findhelp, A Public Benefit Corporation


 
💰 $60k - $90k*

sales

 

customer support

 

exec

Findhelp, A Public Benefit Corporation is hiring a
Remote Customer Success Manager

About Us & Why We're Hiring\n\nWe're changing the way people connect to social care programs.\n\nFindhelp launched 10 years ago in Austin, TX and has helped over 7 million people find food, health, housing, and employment programs in seconds!!\n\nWe're powered by tech, have an overarching requirement to do good, and looking for someone willing to join our team with passion. Our mission is to connect all people in need and the programs that serve them (with dignity and ease).\n\nIf you’re nodding emphatically while reading this, you’ll probably like it here, and we can’t wait to connect with you!\n\nThe Customer Success team is an integral part of fulfilling this mission: this team builds new opportunities and solve challenges for our customers as they help people find and connect with the help they need. Our customers are innovative organizations across many sectors -- healthcare, government, local and national nonprofits, and private consultancies, to name a few.\n\nYour role will center around building lasting customer relationships, onboarding new customers, and growing customer accounts, our impact, and our company.\n\nWe value being together \nWe believe being together enables stronger relationships, collaboration, and culture.\nYou can expect to be in-office if you're based in Austin, TX. \nIf you're applying from Denver, CO or Madison, WI, we have coworking spaces available.\n\nWe’re building a diverse, inclusive team\nYou’re welcome here. We want to help connect everyone to the help they need. So we want to build a company that represents your community. \n\nBut talk is cheap. We like action. Here are a few things that show we mean business. \n-Unconscious bias training for every team member\n-Justice Equity Diversity and Inclusion (JEDI) committee\n\n\nOur Commitment to Diversity and Equal Opportunities\n\nFindhelp is an equal opportunity employer. We believe a diversity of backgrounds, beliefs, abilities, and experiences is critical to our success. We are passionate about creating a welcoming, supportive, and collaborative environment for all employees. All are encouraged to apply as we continue to grow a smart, experienced, and diverse team that loves working together to build something that matters. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales, Customer Support and Executive jobs that are similar:\n\n $60,000 — $90,000/year\n \n\n#Location\nRemote
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Qventus


closed 
💰 $55k - $90k*

customer support

 

exec

Qventus

👀 2,005 views

✅ 59 applied (3%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 0 1 month ago
The Company\n\nQventus provides a real-time decision-making platform for hospital operations. Our mission is to simplify how healthcare operates, so that hospitals and caregivers can focus on delivering the best possible care to patients. We use artificial intelligence and machine learning to create products and solutions that help nurses, doctors, and hospital staff anticipate issues and make operational decisions proactively. We work with leading public, academic, and community hospitals across the United States.\n \nQventus works with leading public, academic, and community hospitals across the United States. The company was recognized by the 2019 Black Book Awards in healthcare for patient flow and by CB Insights as a 2019 top 100 Most Promising Company in Artificial Intelligence. Recently, Qventus won the Robert Wood Johnson Foundation Emergency Response for the Healthcare System Innovation Challenge through its work helping health systems across the country plan for and operate in the COVID pandemic.\n\nThe Role\n\nWe’re looking for a Director of Customer Success to lead the Customer Success team that supports our enterprise and strategic accounts post-implementation (“Value Enablement”).  This requires strong expertise in a range of competencies including: executive relationship development/management, people and project leadership, change management, healthcare consulting/professional services, and enterprise account management with technical and operational components. The right person for this role will bring a passion for creating repeatability and predictability in a highly complex technical and operational environment. \n \nThe Director of Customer Success, Value Enablement will lead a team of Customer Success Managers to define, package, and iterate on Value Enablement methodology (internal and customer-facing journey mapping), partner with customers to expand adoption of solutions, and analyze data and workflows to unlock opportunities.  The Director serves as an Industry and Qventus product expert who strategically and independently drives high impact customer relationships, Value Enablement enhancements, and deep analytical insights to communicate our value proposition and drive adoption and outcomes. The Director will lead the team to provide ongoing value and delight to our customer base, resulting in high retention rates, satisfaction, and expansion opportunities.  The Director of Customer Success will lead and manage Customer Success Managers and Senior Customer Success Managers by supporting their achievement of goals and professional development. The right candidate has a history of consistent high performance and is passionate about making our healthcare delivery system more efficient.  \n\nQventus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.\n\nCandidate information will be treated in accordance with our candidate privacy notice which can be found here: https://qventus.com/ccpa-privacy-notice/\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nRemote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Telnyx



Chicago, Illinois, United States
 
💰 $55k - $90k*

customer support

 

exec

Telnyx

Apply now

👀 2,287 views

✅ 85 applied (4%)

Share this job:
Get a rok.co short link

Telnyx is hiring a
Remote Onboarding Customer Success Manager

\nThe Role:\n\nAs an Onboarding Customer Success Manager, you will hold an essential position for the success of new Telnyx customers. Your success lies in getting our customers up and running as fast as possible. You will be responsible for onboarding, ramping and maintaining revenue for Telnyx's largest enterprise customers.\n\nYou will work as part of a diverse team of sales executives, customer success professionals, engineers, and product managers to onboard customers onto the Telnyx platform. You’ll build and maintain strong relationships, consistently remain available and responsive, and proactively assess, clarify, and validate customer needs during their onboarding process. The Technical Implementation Manager must be able to sit down with both technical and non technical stakeholders to drive successful execution of their onboarding strategy. You are responsible for ensuring that customer use case and experience are ready to be transitioned to the Customer Success team.\n\nThe two key metrics you’ll be evaluated on are the successful onboarding of your book of business and getting customers ramped to their usage commitments.\n\nIn This Role You Will:\n\n\nWalk customers through an outlined onboarding process and advise on the best methods to optimize the experience on the Telnyx platform.\n\nDevelop implementation plans for some of our largest / most complex customers, including key milestones and metrics for success.\n\nDevelop strong relationships with key customer stakeholders across both business and technical roles.\n\nTrack daily, weekly, and monthly metrics and reports to support the customer experience.\n\nRemain available and responsive to maximize customer satisfaction by addressing inquiries, technical demands, and following through on specified timelines.\n\nLead solution development efforts that best address customer needs, while coordinating the involvement of all necessary parties.\n\n\n\n\nYou May Be A Fit For This Role If You Have:\n\n\n2-3+ years of customer service of a highly technical product and project management experience in a professional setting (telecommunications background will be a plus).\n\nExperience onboarding large Enterprise & Mid-Market customers through complex technical installations spanning many teams and departments. \n\nResourcefulness. Technically competent and enjoy solving problems for our customers and our team\n\nAdvanced organizational and time management skills.\n\nExcellent project management, developing workflows to increase troubleshooting efficiency while still following standard processes.\n\nImpeccable written and verbal communication skills. You are a strong listener and communicator, being able to stand in our customer’s shoes.\n\nAnalytical thinking - analyze, synthesize, and apply information to solve problems swiftly while weighing all pros and cons and understanding the downstream effects of decisions.\n\nLiving with integrity, transparency, and erring on the side of the action.\n\nAdaptive and introspective; ability to work under pressure and help others.\n\n\n\n\n \n\nWhat It Is Like To Work At Telnyx: \n\nTelnyx is a complex machine with a simple purpose: connect people. We are an intelligent telephony engine, the beating heart of the Telnyx service that routes data along the pathways of our global, private network. We are drop-in APIs for hooking applications into our products, and an administrator portal that puts unprecedented control of configuring and orchestrating the Telnyx service into our customers’ hands.\n\nWe’re also an organization of industry experts and engineers focused on solving problems and building solutions. We’re a concierge customer success team and a 24/7 support team. We’re a communications partner, focused on agile and endless innovation, not a telecom slogged in antiquated processes and anti-competitive regulation. We keep the conversation going: the always-on, omnichannel, enriched conversation that the modern world demands.\n\nCommunications are coming untethered from devices, and more and more, they’re migrating into our everyday platforms: our social media, our work applications and our collaboration tools. But, that move started before there was infrastructure to support it—the modern internet will never offer the speed and consistency that real-time communications require. So, we built a network that does and a cloud platform tuned for real-time communications at every layer. Telnyx is the connective matrix, a worldwide nervous system, a high-speed rail tunneling through the information superhighway. We’re the foundation for calls, texts and messaging today, for the internet of things, augmented reality and “communitainment” tomorrow, and for whatever enterprising imaginations can dream up after that.\n\nWe’re Telnyx. We’re the future of communications.\n\nAt Telnyx, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Telnyx, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.\n\n#LI-RH1\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nChicago, Illinois, United States
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

mabl


closed
Boston
 
💰 $55k - $90k*

customer support

 

exec

mabl

👀 1,334 views

✅ 131 applied (10%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 2 months ago
The mabl team is on a mission to build the easiest low-code test automation solution on the market. We’re enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone, regardless of coding experience. \n\nTo continue delivering on this mission, we’re looking for people to join our team of leaders, experts, innovators, and community builders. Our core values: drive, authenticity, support, and insight, are the foundation of our culture and a key part of what it means to be a mabler. We practice transparency, embrace collaboration, and lead with empathy while encouraging each other to bring their best selves to work.  \n\nIf that isn’t enough, mabl was also named a Best Place to Work and a Best Paying Company by BuiltIn Boston in 2021.\n\nmabl is looking for an experienced Customer Success Manager to focus on our enterprise customers. The ideal candidate will have experience working with large clients and a passion for building relationships that make customers your biggest promoters. \n\nABOUT US\n\nMabl is the intelligent test automation company that empowers high-velocity software  development teams to adopt Quality Engineering. Our low-code test automation platform enables organizations to harness the potential of software testing and test data to build new features faster, adopt DevOps, and enhance product quality. Mabl users benefit from a unified platform for easily creating, executing, and maintaining reliable tests that result in faster delivery of high quality, business critical applications. Follow us at @mablhq on Twitter and @mabl on LinkedIn to see what life is like as a mabler. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nBoston
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Marketing Evolution


 
💰 $55k - $90k*

customer support

 

exec

Marketing Evolution

Apply now

👀 5,647 views

✅ 343 applied (6%)

Share this job:
Get a rok.co short link

Marketing Evolution is hiring a
Remote Customer Success Manager

Marketing Evolution provides the most powerful marketing performance AI platform, providing measurement and optimization solutions that increase campaign performance, sales, and customer engagement.  Leveraging patented technology and data from hundreds of sources, our breakthrough person-centric approach provides marketers with actionable insights to prospectively recommend media, message, and budget allocation.  Forward-looking brands rely on Marketing Evolution to deliver accurate unified marketing measurement across both online and offline channels while maximizing their media spend, marketing Return on Investment (ROI), and brand impact.\n \nAbout the Role\nThe Customer Success Manager will work as a trusted customer advisor, providing guidance on how to maneuver and utilize the ME platform. The CSM will provide overall project management support and timeline management with client onboarding and ongoing deliverables. The CSM will support and coordinate all customer delivery activities necessary to meet the customer’s contracted services and ensure that the customer is proficient in using the Marketing Evolution platform.   If you take pride in seeing a customer profit from your work to meet their goals and knowing that you contributed to their success, this is the role for you.\n\nMarketing Evolution is an equal opportunity employer. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nRemote
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Isometric Technologies


 
💰 $55k - $90k*

customer support

 

exec

Isometric Technologies is hiring a
Remote Customer Success Manager

About the Opportunity\nOur mission is to redefine analytics, accountability and visibility within the supply chain and logistics industry. The global supply chain accounts for roughly 10% of Global GDP, and is also one of the largest contributors to significant global challenges like air pollution and food waste. By changing how organizations work together across the supply chain, we will play a critical role in tackling these challenges head on. Our team has an extensive background in building world class product, engineering, operations, and sales & marketing teams. We hope you’ll join our growth story!\n\nAs an ISO Customer Success Manager, you will have a highly visible role working closely with the leadership team to both manage ISO’s onboarded customers and help build strong foundations for the growing Customer Success organization. Success in this role means working cross-functionally with our Sales, Product, and Engineering organizations to drive customer adoption, increase usage, and ensure customer satisfaction and retention. You will improve these metrics not only by helping customers in their day-to-day activities, but also by driving strategic improvements at their organizations that will help them take advantage of all that ISO has to offer. Along the way, you’ll play a pivotal role in evolving and scaling ISO’s Customer Success organization, partnering with the Head of Customer Experience to lay the foundation for the CS team to come.\n\nAbout Us\nIsometric Technologies (ISO) is the single source of truth for parties in the supply chain to measure the cost of doing business. By associating costs from chargebacks and service level failures to the responsible parties, we surface actionable insights that help optimize complex business relationships. Founded in 2019, ISO is a remote first company, home to 25 people, and we are looking to hire great people across the US as we continue to grow. \n\nHow we support wellness and growth:\n- Medical, dental and vision coverage\n- Unlimited PTO\n- 401k Plan\n- Remote first work, with the flexibility to maintain a healthy work/life balance\n- Paid Maternity and Paternity Leave\n- Regular virtual employee social events (such as Movie Club, Happy hours etc)\n- Annual Performance reviews\n\nOur Core Values\n1. We provide a safe space to take risks\n2. We're open and honest\n3. We look for new ideas everywhere\n4. We bias toward action\n5. We do the right thing, even when it's hard\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nRemote
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Nextail Labs S.L.



Barcelona
 
💰 $40k - $100k*

teaching

 

english teacher

 

senior

Nextail Labs S.L. is hiring a
Remote Senior Customer Success Manager Spanish English

\nWe’re looking to add a Senior Customer Success Manager to our Revenue team, for a position based in Europe. This new team member will be instrumental in managing and growing accounts with well-known brands as we continue to make the retail world a better, more sustainable place.\n\n\n\n\nAt Nextail, we empower retailers to create better experiences while using fewer of the world's resources. Nextail’s cloud-based platform uses artificial intelligence, prescriptive analytics, and optimization to deliver agile merchandising decisions. To date, we’re backed by more than $12M in funding from leading venture capital investors and are working with global retailers like Versace, River Island, Guess and Pepe Jeans.\n\n\n\n\nThe ideal candidate has solid experience in SaaS Customer Success and understands diagnostic sales processes.\n\n\n\n\n\nAs a Customer Success Manager (CSM) for Nextail,  you will engage with our customers through a thorough discovery and diagnostic process and build deep understanding of their business. You will develop long term strategies that increase the customers' lifetime value, demonstrate ongoing value and ROI, drive adoption and manage the overall relationship.\n\n\n\n\nYou will have the opportunity to build relationships and work closely with senior and C-Level roles - helping to shape their key processes to a more date driven future. A key part of the job is to support these innovative retailers on their internal change management process, as adopting Nextail is more than just implementing a new software, it is transforming their way of working to becoming more agile and data driven. You will be an individual contributor working alongside other experienced CSMs and coordinate across different departments like onboarding, customer insights, product, service, to ensure customer satisfaction. \n\n\n\n\n\nYou will :\n\n\n\n\n* Partner with our clients, some of the most well known retailers, helping them grow into data driven future - building strong relationships with C-levels/key executives, champions and key users to ensure our customers' success and grow and renew customers.\n\n* Conduct in-depth discovery and diagnostic sessions with our customers to reveal pains and their costs. You will drive the change process within your assigned accounts as well as design and deliver value solutions coming across their growth needs. You will build lifetime value plans for each customer with appropriately identified objectives, stakeholders, milestones, risks, and metrics - by this proactively identify and execute expansion opportunities (upsell or product feature adoption) in each account to drive value both for the customer and Nextail.\n\n* Create customer deliverables (presentations, business process enhancements, strategy recommendations and updates) suitable for a diverse set of constituents from senior executives to users.\n\n* Build, maintain and leverage strong relationships with key stakeholders within each customer organisation to influence solution adoption, create strong support for new opportunities and secure their willingness to advocate on Nextail’s behalf. Nextail is currently sold directly to C-suite executives so you will be in a good position to develop further traction within our customer businesses.\n\n* Work closely with our Change Managers and Customer Insights teams to analyse data across the entire customer base to determine key factors that contribute to customers’ success with the platform and build processes to support those behaviours.\n\n* Serve as an important source for information regarding the customer’s business needs and provide customer feedback to Product Management, Services, Sales and other teams.\n\n\n\n\n\n\n\nWe offer:\n\n\n\n\n\n* \nHigh flexibility: We’re strong believers that what matters most are results. Each Nextailer is empowered, through trust and ownership, to organize their time as they see fit without jeopardizing the time or work of their colleagues.\n\n* \nRemote-first philosophy: Nextail started as a remote company and continues to offer a nice mix of remote and/or office-based environments around the world.\n\n* \nInternational environment: We operate across the globe, with recent operations reaching from Europe all the way to Australia, and our team alone consists of professionals of more than 15 different nationalities. While many of us are multilingual, our working language is English.\n\n* \nDiversity on all levels: United as a single team, we celebrate diversity at every dimension*. Professionally speaking, do you want to work alongside tech geniuses, data science magicians, and fashionistas? You’ll have teammates with extensive experience in a wide variety of professional fields, including technology, retail, consulting and entrepreneurship.\n\n* \nThe laptop of your choice: We want you to work with the tools that are most comfortable for you!\n\n* \nFlexible compensation plan: We offer a fixed + variable salary as well as company equity as we progress towards our Series B fundraising round.\n\n\n\n\n\n\n<br/><br/>\n\n* Ideally 8+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role in a SaaS Environment.\n\n* World Class understanding of Customer Success concepts, best practices, and execution strategies.\n\n* Detailed understanding of best practices in SaaS project implementation and experience with complex IT deployments.\n\n* Ability to create structure in ambiguous situations and design effective processes.\n\n* Experience in managing a portfolio of accounts.\n\n* Experience in retail is a plus.\n\n* Strong interpersonal skills and ability to develop trusted advisor relationships with C-level executives and business decision makers\n\n* Organizational skills and the ability to manage multiple projects simultaneously.\n\n* Cultural awareness and appreciation for diversity.\n\n* Native/Proficient level of Spanish and fluency in English\n\n\n\n\nIf you think you meet these requirements and want to keep developing your professional career with Nextail do not hesitate and apply!\n\n\n\n\n*Nextail is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.\nTo all recruitment agencies: Nextail does not accept agency resumes. Please do not forward resumes to our jobs alias, Nextail employees or any other organization location. Nextail is not responsible for any fees related to unsolicited resumes. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Teaching, English Teacher, Senior, Customer Support and Executive jobs that are similar:\n\n $40,000 — $100,000/year\n \n\n#Location\nBarcelona
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Breega



Paris
 
💰 $55k - $90k*

customer support

 

exec

Breega is hiring a
Remote Customer Success Manager

\nÀ propos de Muzzo\n\n\nMuzzo est une marketplace de chasseurs de têtes créée en novembre 2020. Le principe : notre algo de matching met en relation des employeurs avec les chasseurs les plus pertinents pour leurs besoins en recrutement.\n\nNotre ambition est de devenir le plus grand réseau de recruteurs en Europe, en nous appuyant sur une communauté de freelancers et de cabinets spécialisés.\n\nEn un an, nous avons construit un MVP utilisé en prod, validé nos hypothèses de rentabilité et complété une première levée de fonds de 2M€.\n\nNos Valeurs\n\n\n* L'envie de progresser | Continuer à apprendre tous les jours\n\n* L'esprit d'équipe | Tous alignés derrière un objectif commun\n\n* Le pragmatisme | Dire non au gaspillage !\n\n\n\n\nTes mission\n\nLa forte croissance de notre activité nous amène à rechercher un(e) CSM, pour piloter, suivre et assurer la satisfaction de notre portefeuille clients actuel. En ce sens, tu devras :\n\n\n* Accompagner tes interlocuteurs : développer une posture et un discours avec des C-level clients\n\n* Leur présenter la plateforme si besoin\n\n* Collecter et analyser les retours d’expériences\n\n* Contribuer à l’enrichissement et à l’amélioration du produit en apportant des conseils stratégiques à l’équipe sales ainsi qu’à l’équipe produit\n\n* Savoir rassurer et conseiller une grande variété de clients et des interlocuteurs de haut niveau\n\n\n\n\nTon objectif : la satisfaction des clients, économique et business qui se traduit par le ROI\n<br/><br/>\nProfil recherché\n\n\n* Tu as au moins 1 an d'expérience sur un poste similaire dans le domaine du recrutement (stage/alternance comprise)\n\n* Tu es un(e) bon(ne) communicant(e), emphatique, capable de parler à des décideurs\n\n* Tu suis tes comptes avec rigueur, as un fort sens du service client\n\n* Tu es autonome, proactif(ve), curieux(se), et as envie de progresser sur ce métier\n\n* Tu as le sens du détail, es orienté(e) solutions et résultats et n’as pas peur des chiffres\n\n* Tu es polyvalent(e), force de proposition et tu es plein(e) d’énergie\n\n\n\n\nBonus\n\n\n* Tu es bilingue (le but étant de s’ouvrir à l’Europe très rapidement)\n\n* Tu es diplômé(e) d’une grande école de commerce\n\n* Tu as un attrait pour la tech\n\n\n\n\nCe que nous t'offrons\n\n\n* Un coaching personnalisé en fonction de ton ambition,\n\n* Tu auras un fort impact sur le développement de la boîte,\n\n* La possibilité d’intégrer la track CGO,\n\n* Tu rejoindras une équipe (hyper) sympa, animée par la curiosité et l'envie d’apprendre,\n\n* Un environnement de travail bienveillant,\n\n* Des méthodes de travail efficaces basées sur le Lean Management,\n\n* Une politique favorable au télétravail (full remote OK),\n\n* Des événements réguliers au sein de l’équipe,\n\n* Des locaux en plein centre de Paris (Saint-Lazare) et la carte Swile,\n\n* Une prime confort pour acheter ton matériel en arrivant.\n\n\n\n\nProcessus de recrutement\n\n* Un premier échange téléphonique avec Ludivine, la Talent Acquisition Specialist de Muzzo,* Entretien de fit avec Ludivine,\n\n\n\n* Entretien avec Pierre-Louis, le CTO de Muzzo\n\n* Echange avec Antoine, le CEO de Muzzo\n\n\n\nTu veux en savoir plus?\n\nhttps://www.muzzo.io/\n\n https://www.linkedin.com/company/muzzo/ \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nParis
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Sana Benefits


closed 
💰 $55k - $90k*

customer support

 

exec

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 3 months ago
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.\n\nAt Sana Benefits, we strive to be human with our customer relationships. We are growing fast, and we’re looking for Customer Success Managers (CSMs) to help us onboard, implement, and manage new SMB customers throughout their journey. We are passionate about using innovative technology and concierge service to elevate the health benefits experience of small business owners and their employees. Each member of our team is a true owner and makes a real-world impact to our customers on a daily basis.\n\nAs a CSM, you will be the primary point of contact for our clients. The CSM has visibility into the entire company, and works alongside our sales, product, operations, marketing, and support teams to serve our clients. The ideal candidate will also help develop best practices and be open to other responsibilities in a hands-on, collaborative environment.\n\nAbout Sana\nSana is a modern health plan solution for small and medium businesses. We use a more efficient financing structure and integrated technology solutions to cut out wasteful spending and get members access to better quality care at lower cost. Founded in 2017, we are an experienced team of engineers, designers and health system operators. We have the financial backing of Silicon Valley venture firms and innovative reinsurance partners. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nRemote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Astronomer


closed
Cincinnati, OH | SF Bay Area, CA | New York City, NY
 
💰 $55k - $90k*

customer support

 

exec

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 3 months ago
Astronomer is the commercial developer of Apache Airflow, a community-driven open-source tool that’s leading the market in data orchestration. We’re a globally-distributed and rapidly growing venture-backed team of learners, innovators and collaborators. Our mission is to build an Enterprise-grade product that makes it easy for data teams at Fortune 500’s and startups alike to adopt Apache Airflow. As a member of our team, you will be at the forefront of the industry as we strive to make Apache Airflow the de-facto standard in data orchestration.\n\nAstronomer is looking for a Customer Success Manager to own a portfolio of customer accounts\nand drive greater business value for them by bringing Astronomer’s best ideas, innovations, and\ncapabilities to those customers. Key to this role is being able to articulate value and both inspire\nand align Astronomer’s data orchestration capabilities with the customer’s strategic business\ngoals. An Astronomer CSM responsibilities include engaging customers post-sale, building\ncustomer satisfaction and retention, and helping customers as they maximize value from their\nAstronomer investment. In this role you will have a significant opportunity to craft the customer\njourney, identify opportunities and be the voice of your customers.\n\n\n\n\nAt Astronomer, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  Astronomer is a remote-first company. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nCincinnati, OH | SF Bay Area, CA | New York City, NY
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

User Interviews


closed 
💰 $55k - $90k*

customer support

 

exec

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 3 months ago
About User Interviews\nAt User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to consistently build those products and experiences is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.  \n\nThat’s why we exist. We help teams set up those conversations, allowing them to discover and embrace user insights. We currently do that by making it fast and easy to talk to customers, or potential customers, to help with product, design, or marketing decisions. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.\n\nAbout Customer Success\nWe’re looking to bring on an entrepreneurial, analytical, and relationship-obsessed Customer Success Manager. You’ll work with our Director of Customer Success to continue building systems that support our growing number of subscription customers (600 and counting). You’ll manage a segment of our post-close relationships from onboarding through to renewal hand-off. As our subscription base and Customer Success team grows we’ll continue segmenting CS so that we’re always providing the best, and most efficient, client experience possible.\n\n\nUser Interviews is a fully remote team (even in the before times). We are proactive about staying connected to one another despite not sharing the same physical space. Remote culture is real and we care about it—a lot. \n\nWe’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work, and to communicate clearly and transparently with your distributed teammates. \n\nOn a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement. \n\nWe embrace what makes you, you!\n\nWe are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.\n \nAs we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nRemote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Matterport


closed
🇺🇸 US
 
💰 $55k - $90k*

customer support

 

exec

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 3 months ago
Matterport is leading the digital transformation of the built world.  Our groundbreaking spatial computing platform turns buildings into data making every space more valuable and accessible.  Millions of buildings in more than 150 countries have been transformed into immersive Matterport digital twins to improve every part of the building lifecycle from planning, construction, and operations to documentation, appraisal, and marketing.\n \nWe’re excited to announce that Matterport is now publicly listed on NASDAQ as MTTR. It’s an exciting time to join us!\n \nVisit our Matterport Comparably Profile to learn more about working at Matterport and the awards we have won for being a Great Place to Work!\n\nAbout the Role\n\nMatterport is looking for a highly driven Customer Success/Account Manager who will provide excellent, high-touch account management services for some of Matterport’s most complex enterprise customers. The ideal candidate has a positive, can-do attitude, a friendly personality, and strong planning and problem-solving abilities, and an aggressive orientation toward product adoption and account revenue growth.\n\nMatterport is a remote workplace with headquarters in Sunnyvale, CA. This position can be based remotely in the United States. #LI-Remote\n\nBelief in Diversity\n\nAt Matterport, we don’t just accept differences, we celebrate them and recognize the value they bring to our customers and employees. Matterport is proud to be an equal opportunity workplace and works to create and support diversity at Matterport. Equal opportunity and consideration are afforded to all qualified applicants and employees. We won’t unlawfully discriminate on the basis of gender, identity or expression, race, ethnicity, religion, national origin, age, sex, marital status, physical or mental disability, veteran status, sexual orientation, and any other category protected by law. We are committed to providing employees with a work environment that provides a sense of inclusion and belonging and is free of discrimination and harassment. We also consider all qualified candidates regardless of criminal histories, consistent with legal requirements.\n\n Matterport is likewise committed to working with and providing reasonable accommodation to all qualified applicants and employees with disabilities in accordance with the American Disabilities Act\n\n\nFor more information regarding how Matterport collects and uses personal information, please review our Privacy Policies. https://matterport.com/privacy-policy \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\n🇺🇸 US
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Back


closed
Berlin/remote
 
💰 $60k - $90k*

sales

 

customer support

 

exec

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 3 months ago
Join Back and enhance the employee experience of the most advanced and exciting organizations around the globe. Here are a few you might already know: Soundcloud, Netlify, and Loom.\n\nAt Back, we are building a one-stop shop for employees that helps them throughout their journey with a company. We facilitate their onboarding before they join and give them a seamless experience whenever they need to know or do anything internal to the company.\n\nWithout Back, employees need to figure out who to talk to when they have a request, which tool to use when they need something, where to find policies, etc. For each question we try to find the best next step towards its resolution. If we have the answer, we send it to the requester instantly. For specific tasks, like requesting time off, we allow them to book a holiday directly from Slack without dealing with another tool. In all other cases we connect you directly with the team, keeping all communication and updates in Slack.\n\nYou will join our team as our first Customer Success Manager! In this role you will be responsible for onboarding new customers and building strong relationships with them to ensure great customer experience with Back. You will proactively manage all our accounts, meaning you will ensure our customers are getting most of our solutions and help them to be successful and for them to continually drive business value from our product. \n\nThis position can be based in our growing HQ in Berlin Kreuzberg or remote.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales, Customer Support and Executive jobs that are similar:\n\n $60,000 — $90,000/year\n \n\n#Location\nBerlin/remote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Smartsheet

 This job is getting a high amount of applications right now (46% of viewers clicked Apply)


Chicago, Illinois, United States
 
💰 $70k - $110k*

exec

Smartsheet is hiring a
Remote Principal Technical Account Manager

\nPrincipal Technical Account Manager\nSmartsheet\n\nThe top priority of the Smartsheet Support team is to make loyal fans of our customers. Our global team supports customers answering everything from "how-to" questions to technical troubleshooting, to basic solution building, maintenance, and enhancement.\n\nThe Principal Technical Account Manager is a business advisor to specific Smartsheet customers, providing Advanced Services for the customer's priorities to maximize the value of their Smartsheet investment. You will contribute to the quality and satisfaction of the customer's services relationship through post-consulting technical support, maintenance and enhancements on advanced application solutions.\n\nYour role is revenue generating (customers will pay an annual fee for the dedicated on-call service).\n\nIn 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.\n\nYou will report to our Senior Manager, Technical Account Management. This role is fully remote eligible!\n\nYou Will:\n\nCUSTOMER:\n\n\n* Build strategic relationships with essential technical team members within our customer organizations, including the IT Directors, CTO, CIO, and Line of Business leaders, and more.\n\n* Demonstrate an understanding of the market forces affecting our customers and offer insight into ways Smartsheet can help our customers meet their goals.\n\n* Help customers evolve their IT maturity, improve productive use of Smartsheet products, and empower IT to make their business better.\n\n\n\n\nBUSINESS:\n\n\n* Contribute to sustainable growth through partnerships with Services Sales, Success and Consulting team to strategize on ways to create new opportunities within their accounts.\n\n* Contribute to our service profitability through portfolio management including contract usage, contribution margin, operational expense management, and revenue growth, in a manner consistent with Smartsheet legal, fiscal and personnel policies.\n\n\n\n\nDELIVERY:\n\n\n* Serve as the Smartsheet Platform expert on capabilities and extensibility scenarios.\n\n* Partner with Account Executives, Strategic Customer Success Managers and Consultants to develop long-term strategies.\n\n* Advise, assist, and maintain services across the entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services using tools available in the Smartsheet ecosystem.\n\n\n\n\nLEADERSHIP:\n\n\n* Lead virtual teams comprised of Smartsheet, partner and customer resources to provide complex solutions that result in a One Smartsheet approach.\n\n* Other responsibilities as assigned.\n\n\n\n\n \n\nYou Have:\n\n\n* Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises.\n\n* Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and business and technical elements.\n\n* Working experience in the configuration, customization, and implementation of SaaS applications.\n\n* Bachelor's degree in MIS, CIS, CS, BS or equivalent combination of relevant work experience and education.\n\n* Understanding of security protocols, SSO and basic understanding of APIs.\n\n* Experience with project and portfolio management.\n\n* Comfort with a fast paced environment, and demonstrated ability to succeed in a dynamic and high growth technology environment supporting and delivering multiple solutions at once.\n\n* Authorization to work in the U.S. for any employer on an ongoing basis.\n\n* 2+ years of relevant technology, or related field experience.\n\n* 2+ years in a customer facing role.\n\n\n\n\nPerks & Benefits:\n\n\n* 100% employer-paid medical, dental, and vision coverage for full-time employees\n\n* Equity - Restricted Stock Units (RSUs) with all offers\n\n* Lucrative Employee Stock Purchase Program (15% discount)\n\n* 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)\n\n* Monthly stipend to support your work and productivity\n\n* Flexible Time Away Program, plus Incidental Sick Leave\n\n* Up to 24 weeks of Parental Leave\n\n* Personal paid Volunteer Day to support our community\n\n* Opportunities for professional growth and development including access to LinkedIn Learning online courses\n\n* Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account\n\n* Teleworking options from any registered location in the U.S. (role specific)\n\n\n\n\nEqual Opportunity Employer:\n\nSmartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.\n\nAt Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative—join us! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Executive and Executive jobs that are similar:\n\n $70,000 — $110,000/year\n \n\n#Location\nChicago, Illinois, United States
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

BenchSci

 This job is getting a high amount of applications right now (47% of viewers clicked Apply)

closed
Toronto, Ontario
 
💰 $55k - $90k*

customer support

 

exec

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 8 days ago
BenchSci's vision is to help scientists bring novel medicine to patients 50% faster by 2025. We do this by empowering scientists to run more successful experiments with the world's most advanced, easy to use biomedical artificial intelligence software platform, thereby avoiding delays that slow the progress of medicine to clinical trials. Backed by F-Prime, Inovia, Golden Ventures, and Google's AI fund, Gradient Ventures, we provide an indispensable tool for more than 41,000 scientists that accelerates research at 15 top 20 pharmaceutical companies and over 4,300 leading academic centers. We're a CIX Top 10 Growth company, certified Great Place to Work®, and top-ranked company on Glassdoor.\n\nWe are looking for an Enterprise Customer Success to join our Customer Success. You will be reporting to the Director of Enterprise Customer Success.\n\nOur Culture:\nWe believe culture is critical to success and invest accordingly. We live and promote our FASTT values of focused, advancement with speed, tenacity, and transparency. We work hard to maintain an engaging, supportive environment where everyone can do their best work. To learn more, read our culture deck.\n\nDiversity, Equity and Inclusion:\nWe're committed to creating an inclusive environment where people from all backgrounds can thrive. We believe that improving diversity, equity and inclusion is our collective responsibility, and this belief guides our DEI journey. To learn more, read about our DEI initiatives.\n\nAccessibility Accommodations:\nBenchSci provides accessibility accommodations during the recruitment process. Should you require any accommodation, we will work with you to meet your needs.\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nToronto, Ontario
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

NextRoll

 This job is getting a high amount of applications right now (62% of viewers clicked Apply)


Salt Lake City, Utah, United States
 
💰 $55k - $90k*

customer support

 

exec

NextRoll

Apply now

👀 2,301 views

✅ 1,427 applied (62%)

Share this job:
Get a rok.co short link

NextRoll is hiring a
Remote Strategic Customer Success Manager

\n\n\nRollWorks, the B2B division of NextRoll, Inc., is seeking a Senior Strategic Customer Success Manager for our growing team. In this role, you will be instrumental in providing value to our customers, and therefore integral to growing our business. In this role you will be part of the “engine of Rollworks”, a small but skilled team managing the relationships and strategies of Rollwork’s largest and most strategic customers, which comprises a substantial portion of the business unit’s overall revenue in a company that is both growing quickly and is profitable.\n\nThis role is open in our San Francisco, New York, Salt Lake City offices, or remote.\n\nOur work environment is one where ambition thrives and so will you. We help every employee discover their full potential by giving them opportunities to expand their skill set and develop their career at NextRoll. Don't think you have all the skills required for this role? That's okay, we're committed to helping all of our employees learn and grow.\nThe impact you’ll make: \n\n\nYou are a crucial driver of success for our most tactically complex customers. You will acquire deep product knowledge and apply your customer facing skills to make an impact on product adoption, expansion, and retention for a very valuable customer base. \n\nYou will act as one of the primary customer contacts (along with your partner Strategic Account Manager) with a focus on driving product adoption and implementation, customer enablement of the platform and adoption of best practices, campaign management, as well as delivering value realization through reporting and analysis. \n\nYou will liaise with different internal support teams like Product Success, Customer Insights Analysts, Product Managers, Enablement, and Ad Ops, to triage best practices to translate into consultative input to the customer, so that they are successful on our platform and with their account based strategies overall. \n\nYou are ideally someone who is comfortable in a “start-up environment” where change is not only expected but embraced for the opportunities it represents. You will use your ability to stay agile without losing sight of key objectives. You will be at the center and forefront of a rapidly evolving MarTech ecosystem and the expertise you develop in this role will pay dividends for your career. \n\n\n\nSkills you’ll bring: \n\n\n5-7 years of Customer Success or AdOps experience, preferably in the adtech or account-based marketing industry\n\nSaaS Sales or Renewal process strongly preferred, Media knowledge preferred.\n\nExperience managing dozens of tasks simultaneously and comfortable with self-managed prioritization\n\nAbility to coordinate and organize several internal and external stakeholders to move fast and get things done\n\nHighly organized on different levels - from structuring customer calls / meetings / follow up, to maximizing your week, to planning your quarter\n\nBusiness acumen - ability to research companies and industries to understand and relate to customers, translate this into meaningful conversation\n\n\n\nBenefits and perks: \n\n\nCompetitive salary and equity\n\n100% employee coverage for medical, dental and vision premiums\n\nShort and long term disability benefits at no cost to the employee\n\nBasic life and AD&D insurance at no cost to the employee\n\n401K Plan (Pre-tax and Roth)\n\nCompetitive salary, equity, and fully covered medical\n\n4 weeks of paid time off and work/life balance\n\nUp to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)\n\nUp to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)\n\nJoin a community of fellow Rollers as a member of one of our Employee Resource Groups \n\nAmple opportunities to volunteer with local organizations with NextRoll Gives Back\n\n\n\nAbout RollWorks:\n\nRollWorks, a division of NextRoll, offers ambitious B2B companies an account-based platform to align their marketing and sales teams and confidently grow revenue. Powered by proprietary data and machine learning, RollWorks’ solutions address the needs of organizations large and small—from those with best-in-class ABM programs to those just beginning their exploration. By empowering teams to identify their target accounts and key buyers, reach those accounts across multiple channels, and measure program effectiveness in their system-of-record, RollWorks is an indispensable platform for marketers and sellers who believe that an account-based approach is just good business. Take the lead and visit www.rollworks.com.\n\nWe are committed to building diverse teams of “Rollers” and are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please notify us to request accommodation. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nSalt Lake City, Utah, United States
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Leaf Logistics

 This job is getting a high amount of applications right now (69% of viewers clicked Apply)


New York
 
💰 $55k - $90k*

customer support

 

exec

Leaf Logistics is hiring a
Remote Customer Success Manager Demand

We are Leaf\n\nLeaf is on a mission to upend the way companies buy and sell transportation. Every year, billions of dollars, hundreds of megatons of carbon and millions of person-hours are wasted because the companies who ship goods and the companies who carry them aren’t upfront about their needs and abilities. Our platform finds ways for buyers and sellers to contract binding commitments for plannable and predictable freight and allows those contracts to be traded when needs change. In time, Leaf will become the hub through which the trillion-dollar American freight market is managed.\n\nWe are a team of experienced, smart, and mildly disagreeable troublemakers who like taking on unreasonably big challenges; we know how to build things, we’ve lived what’s broken in this industry, and we’re looking for bright, ambitious people to help us drag the transportation world kicking and screaming into the 21st century.\n\nWhat does the Customer Success Team do?\n\nThe customer success team works closely together to on-board new customers, address any concerns that arise, and ensure a growing, long-term relationship. As a member of the Customer Success team you will:\n●      Work with others at Leaf to identify and engage prospective and current member companies\n●      Help qualify new leads\n●      Engage with analytics and data science colleagues to identify compelling, customer-specific opportunities\n●      Engage key customer personnel through the on-boarding process\n●      Manage customer relationships to ensure mutual success\n●      Help to build both long-term customer relationships and early momentum to continue Leaf’s rapid growth.\n\n \nWho makes a great Customer Success Team Member?\n\nYou should be fanatical to the point of unreason about delivering real, measurable value to our customers … and making sure that they appreciate it. Know when to be a bull in a china shop, and when to kiss babies. Have some stories, and some scars to show for it.\n \nBe able to create polished materials for customers, and deliver them with panache.\n \nBe willing to work with people you disagree with; be eager for criticism, and constantly searching for ways to do what you do better. Never be content with things the way they are, but don’t let the quest for something perfect prevent you doing what’s good enough.\n \nHave a sense of humor and be prepared to use it liberally.\n \nIt’s helpful if you have:\n●      Significant experience around the buying, selling and management transportation (particularly truckload)\n●      Proven track record of excellent performance, entrepreneurial initiative and leadership\n●      Ability to plan and manage at a strategic level, while executing at an operational level\n●      Strong analytical, project leadership and communication skills\n●      Excellent software skills including spreadsheets, database management and presentations\n●      Exceptional track record of developing and executing operational plans, providing personal leadership through example\n●      Ability to work both self-directed and collaboratively to deliver results in a fast paced, startup environment\n●      Prior experience in transportation management, operations, or consulting preferred\n●      Unbelievably positive attitude, sense of humor and/or thick skin\n●      Consummate team player, able to wear multiple hats, and assist team members when needed\n \n \nWho doesn’t?\n\nWhat we’re trying to do is hard, because we’re asking for big changes from people who are usually very comfortable doing things the way they’ve always been done. There is a lot of frustration, and it’s easy to put a lot of work into something that doesn’t bear fruit. But we’re here to put a big dent in a gigantic industry, something we’ll all be proud of a decade from now.\n\nWe’re also a startup. Priorities change all the time, something’s always on fire, and there’s twice as much work to do as hands to do it. Its uncomfortable, new challenges surface constantly, and that means it’s up to you to manage how you spend your time in the midst of conflicting priorities. \n\nWe’re well-funded, with advisors and investors who’ve built legendary companies. But we’re also deploying that capital aggressively, so you should expect uncertainty and discomfort.\n\nIf the above sounds daunting, you’re a perfectly sound and reasonable person who probably won’t fit in at Leaf. If this strikes you as an exhilarating milieu, well, let’s talk.\n\n#LI-Remote\n\nCompensation\n\nLeaf offers a very comprehensive compensation package including competitive base salary, variable compensation and health benefits.\n \nLeaf Logistics is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nNew York
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Automox

 This job is getting a high amount of applications right now (40% of viewers clicked Apply)

closed
United States (Remote)
 
💰 $65k - $115k*

cloud

 

senior

 

marketing

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 1 month ago
Founded in 2015,  Automox is coming off its fourth quarter of record growth that has seen its platform become the most recommended solution in endpoint security and the preferred endpoint management solution for over 1,500 customers across 30 countries.  With an increasing number of operating systems, servers, hardware, and applications that need to be maintained, updated, configured, and patched on a regular basis, IT ops teams are feeling fatigued and vulnerable. Automox is building a company and team to tackle this problem for millions of endpoints.\n\nOVERVIEW\n\nWe are looking for the right Customer Success Manager that sees themselves as embodying Customer Obsessed and wants to join the Customer Experience Team that is tasked with making sure every interaction with Automox ends with a happy customer. As a Customer Success Manager, your primary responsibility is to provide the product expertise combined with a keen focus on the customer desired outcomes.  You will work with customers and internal stakeholders throughout the customer’s lifecycle to ensure they receive maximum value from our solution. You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives. The Customer Successes Manager is the customer advocate always and is focused on driving usage and adoption as well as customer satisfaction as a whole. Customer Success Managers are often the first to identify growth and up-sell opportunities.\n\nColorado applicants: The minimum annual salary for this role is $75,000. Base pay is part of a rich total compensation package and is included for demonstrative purposes only. Automox offers additional compensation and benefits including: an annual bonus program and equity; comprehensive medical, dental and vision plans; STD & LTD, life insurance and AD&D; tele-medicine and mental health options; flexible spending account; pet insurance; legal shield and ID shield; 401k; perk stipends; an internet allowance; paid time off (including flexible PTO, company recharge days, sick time, paid parent support leave, and medical leave); adoption assistance; flexible schedules; and a remote-first culture. Our offers, which include competitive base pay and the total compensation package, are determined by experience, depth of knowledge, and other relevant factors. Automox reserves the right to amend or modify employee perks and benefits.\n\n\nWHY AUTOMOX  We are on a mission to enable every IT Admin to automate the fundamental tasks that keep their corporation secure. This mission can only be accomplished with a culture embodies entrepreneurialism, accountability and providing our employees with the clear direction and freedom to do their best work. We don’t measure excellence based on how but on the what. Each employee has a value and contribution to the success of Automox. We look forward to working with you and seeing the success you will bring on our journey.  \n\nLOCATION\n\nRemote : Anywhere in the US. The world is changing so are we. Automox has moved to a fully distributed company and is open to hiring across the US. \n\nWe are committed to an inclusive and diverse Automox. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud, Senior, Marketing, Engineer, Customer Support and Executive jobs that are similar:\n\n $65,000 — $115,000/year\n \n\n#Location\nUnited States (Remote)
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

1Password

 This job is getting a high amount of applications right now (84% of viewers clicked Apply)

closed
Canada or UK
 
💰 $55k - $90k*

customer support

 

exec

1Password

👀 1,217 views

✅ 1,017 applied (84%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
Over 90,000 businesses and millions of people use 1Password to protect their most important information. We’re a kind, curious, and customer-focused team on a mission to build the world's most-loved password manager and give people more control over their data.\n\nOur Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. \n\nThe Customer Success Manager understands Teams and Business customers’ structures and needs, and guides them through established best practices throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. As a Customer Success Manager the individual influences not both their own customers and processes, and processes across the Customer Success team. \n\nThis is a Remote opportunity within Canada or the United Kingdom.\n\nTeam Lead quote: \n“In Customer Success, you directly help teams and businesses improve their security by getting more out of 1Password.  We are building out an amazing team and having a ton of fun doing it. Join us now and help us learn and grow as we go.” \n- Lynette Kontny, Senior Manager of Customer Success\n\n\nWhat we offer:\n\nAlong with joining a connected, inclusive and passionate community you will be eligible for the following: \n- Remote-first environment with flexible working hours to accommodate work-life balance\n- Competitive salary, a comprehensive benefits package, and RRSP or 401K match program\n- Employee Stock Options Program\n- Flexible vacation and time off including additional personal and sick days\n- Wellness programs, Employee Assistance Program and an annual wellness allowance \n- Paid parental leave programs\n- Professional development and peer recognition opportunities\n- Company swag and a free family 1Password subscription (and a discount for friends!)\n\n1Password is proud to be an equal opportunity employer and when we say bring your whole self to work, we mean it. You’ll join a diverse and inclusive community, built on trust, support and respect. Be yourself, find your people and share the things you love. As we continue to build our team, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken and veteran’s status. Accommodation is available upon request at any point during the recruitment process, should you require any please do let us know. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nCanada or UK
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Coursera

 This job is getting a high amount of applications right now (68% of viewers clicked Apply)

closed 
💰 $55k - $90k*

customer support

 

exec

Coursera

👀 1,657 views

✅ 1,122 applied (68%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 87 million registered learners as of June 30, 2021. Coursera partners with over 200 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in many high-demand fields, including data science, technology, and business. Coursera became a B Corp in February 2021.\n\nThe Coursera for Business team plays a key role in increasing global access to world-class education. We are working with organizations around the world to provide more learning opportunities for their employees that enrich their career and drive impact within their company. Two years since launch, the Enterprise business has grown rapidly and now serves 150+ enterprises and 1000+ SMBs around the world.\n\nIn this role, you main goal is to help make our corporate partners successful, by helping them achieve their desired outcomes. Your performance will depend on your ability to balance account renewal & growth as well as customer satisfaction.  In this cross-functional role, you can expect to work with members within Sales, Marketing, Product, Finance, Learner Operations, and Legal in service of Coursera’s growth and long-term success.\n\nCoursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.\n\nIf you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected] \n\nPlease review our CCPA Applicant Notice here. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nRemote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Paystack

 This job is getting a high amount of applications right now (68% of viewers clicked Apply)

 
💰 $65k - $90k*

ops

Paystack

Apply now

👀 1,541 views

✅ 1,045 applied (68%)

Share this job:
Get a rok.co short link

Paystack is hiring a
Remote User Operations Specialist

\nPaystack helps businesses in Africa get paid by anyone, from anywhere in the world. Thousands of businesses of all sizes use our modern payments platform, including MTN, UPS, AXA Mansard Insurance, and many others.\n\nWithin a little over 5 years, our close-knit team now processes over 50% of all online payments in Nigeria. Recently, we were acquired by global payments leader Stripe to accelerate online commerce across Africa.\n\nAt Paystack, we believe that we will win by recruiting talented people and giving them the space, resources, and support to do the best work of their lives. We hire the most capable people, treat them with genuine respect, and give them the means to succeed. And we’d love your help!\nAbout the User Operations Specialist (Fraud Operations)\n\nPaystack processes payments for thousands of businesses across Africa that receive hundreds of thousands of payments daily. Despite these payments being duly authenticated and passed through fraud prevention checks, bad actors are sometimes able to make fraudulent payments through social engineering.\n\nThis is where the User Operations Specialists in the Fraud Operations team come in. The Fraud Operations team serves as an intermediary between law enforcement, financial institutions, and the business that received the payment. We provide information required to investigate the fraudulent actor and work with the business to reverse payments where possible. Beyond this, we also provide valuable insight to our Product and Engineering teams to improve fraud systems.\n\nWe're able to do this by hiring smart, empathetic problem-solvers, and giving them custom tools that empowers them to accelerate growth for Paystack merchants.\nWhat is the scope of your responsibilities?\n\nAs a member of the Fraud Operations team, you'll lead a team of outsourced support agents to provide quick and helpful responses to law enforcement, banks and other payment processing partners who reach out regarding fraudulent payments.\n\nYou'll work with the Integrations and Key Accounts teams to advise merchants on how to design their products to minimize fraud. You'll also educate merchants through our self-serve Help Center documentation, webinars and one-on-one interactions to ensure they're operating according to best practice, and are collecting the right KYC information of customers for investigating reported fraudulent payments.\n\nWe're looking for someone passionate about fighting fraud, and who enjoys the puzzle of adapting to the ever-changing nature of fraud on the internet to help us make payments safer. If you believe this is you, we would love to partner with you to make this happen.\n\nThere has never been a better time to join Paystack. We're building the financial technology rails that thousands of businesses across several countries rely on to drive growth, and as a member of the User Ops team, you'll ensure a high level of operational efficiency that keeps us worthy of their trust.\n\n—\n\nThis is a full-time role, and you'll report directly to the Customer Success Manager, Dispute Operations. The successful candidate will ideally be physically located within the GMT -1 to GMT +1 timezones. If you're based outside Nigeria, the role will require occasional travel to Lagos, Nigeria at least four times a year, when it's safer to travel.\nWe'll trust you to\n\n\n* Work closely with our Business Process Outsourcing partners to ensure that fraud reports are attended to within our set SLA\n\n* Provide email and phone support to partners for any fraud related issues\n\n* Manage the refunds process end-to-end and ensure all refunds are initiated and completed\n\n* Review and handle requests escalated by other teams within Paystack to the Disputes team.\n\n* Notice when patterns deviate significantly from the norm, and then investigate and escalate as appropriate.\n\n* Use data analytics tools such as Excel and SQL to analyse our fraud data, and share trends and insights with the rest of the company\n\n* Monitor transactions to spot fraudulent patterns and work with the Fraud analyst to review and engage merchants and partners.\n\n* Educate merchants and partners about the dispute tools available to improve their disputes experience.\n\n* Represent Paystack at self-hosted and external events.\n\n\n\nYou'll thrive as Paystack's User Ops Specialist (Fraud Operations) if you\n\n\n* Have 2+ years working experience in a dispute resolution role\n\n* Have a solid understanding of card network rules, chargeback concepts and processes, and best practices regarding dispute resolution\n\n* Are an excellent writer and speaker of English, able to take complex ideas and explain them in plain, compelling language\n\n* Have an endless capacity for patience and calm, even when everyone around you is freaking out\n\n* Embody the principle of servant leadership: you have genuine empathy for business owners, their customers and you’re happy to go the extra mile to help them succeed\n\n* Are a strong problem solver. You genuinely enjoy getting into the weeds of customers' issues and finding both short and long term solution to problems\n\n* Are observant, paying attention to how the product and process works and proactively flagging and fixing issues where necessary\n\n* Have excellent analytical skills. You're able to interpret data and use information to make decisions\n\n\n\nApplication Instructions (Read carefully)\n\n* \n\nClick the Apply Now button to go to the application form, and answer the application question.\n\n\n* \n\nApplication deadline is 11:59 pm WAT on 17th October, 2021\n\n\n* \n\nIn your cover letter, please take care to explain how your professional and personal experiences have set you up to thrive in this role. This is important. We find that while unsuccessful applicants tend to simply summarize their CV, successful applicants are able to clearly articulate how their background makes them uniquely suited for this role.\n\n\n\nApplication Deadline\n\n17th October, 2021 at 11:59PM\n\n\nQuestions? Please contact Olaseike at [email protected]\n\nPaystack is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We’re committed to providing employees with a work environment that is progressive and open-minded. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender or age. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ops and Ops jobs that are similar:\n\n $65,000 — $90,000/year\n
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Nightfall


 
💰 $60k - $115k*

senior

 

engineer

 

backend

Nightfall is hiring a
Remote Customer Success Manager US & Canada

As an early Customer Success Manager at Nightfall, you’ll play a pivotal role with our customers. You’ll help orchestrate the customer relationship, drive effective product adoption, and advise on integrations to ensure customers are deriving value & seeing success with the Nightfall platform. This is the perfect role for someone who is eager to be on the frontlines of the data security industry and work closely with customers at a fast-growing startup.\n\nAbout Nightfall:\nNightfall is a cybersecurity startup dedicated to helping organizations secure and manage their sensitive data. As a leading enterprise technology company, our product affects the personal data that people entrust businesses to store & process with care every day. Critical data in modern organizations is often sprayed across a broad set of cloud data silos, and it’s a herculean task for security & compliance teams to monitor, manage, and protect this highly sensitive data. Via machine learning, our product makes it easy for organizations to discover, classify, and protect this sensitive data across their cloud footprint - such as their corporate SaaS, data infrastructure, and even their own apps. In doing so, we prevent data leakage, provide unprecedented data visibility & protection across the cloud, and enable compliance. We're a technology startup founded in San Francisco, well-funded by leading institutional investors like Bain and Venrock, and a cadre of security & IT leaders from Okta, Salesforce, Atlassian, Splunk, FireEye, and more. Learn more on our website www.nightfall.ai or by reaching out via email at [email protected] \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Engineer, Backend, Full Stack, Customer Support and Executive jobs that are similar:\n\n $60,000 — $115,000/year\n \n\n#Location\nRemote
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Smartcar


closed
Mountain View, CA
 
💰 $60k - $100k*

marketing

 

customer support

 

exec

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 3 months ago
Founded in 2015, Smartcar is the leading developer platform for mobility businesses. We have raised $12 million in Seed and Series A funding from Andreessen Horowitz and NEA. All of our openings are remote within California.\n \nFrom auto insurance to fleet management, businesses of all kinds use our APIs to verify vehicle mileage, issue digital car keys, manage EV charging, and track fleets. Our customers include the peer-to-peer car sharing marketplace Turo, the auto insurance provider Marshmallow, and the electric utility Green Mountain Energy to name a few.\n \nBy making it easy to connect to their customers’ vehicles, Smartcar allows these companies to focus on what’s important: building the future of mobility.\n\nAs Smartcar’s Customer Success Manager, you will have the opportunity to partner with our customers, understand their business needs, and help them achieve their goals with Smartcar. You’ll also be the voice of the customer internally and help prioritize Smartcar’s roadmap based on their needs. \n\nFeel free to check out what our interview process looks like. \n\nWe'd love for you to join us.\n\nSmartcar is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Marketing, Customer Support and Executive jobs that are similar:\n\n $60,000 — $100,000/year\n \n\n#Location\nMountain View, CA
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Bodyport



San Francisco
 
💰 $55k - $90k*

customer support

 

exec

Bodyport is hiring a
Remote Customer Success Manager

Bodyport is a virtual cardiac clinic aimed at reducing the burden of heart disease through personalized, evidence-based care. In just one daily step, our novel sensors and algorithms predict changes in health status, enabling early, optimized interventions that significantly improve outcomes. Bodyport is initially targeting heart failure, a chronic condition affecting over 6 million Americans and a leading cause of hospitalizations (1M/year) and healthcare spending ($35B/year). Bodyport is backed by leading investors including Initialized Capital, Playground Global, Boehringer Ingelheim, Y Combinator, and Rock Health.\n\nAs Customer Success Manager at Bodyport, you will be responsible for ensuring our customers are successfully onboarded as well as maintain high customer satisfaction. You will be an integral member of a cross functional team, including Sales, Marketing, and Product. You will serve as the internal voice of the customer and advocate for your clients’ needs (services, support, product management, executive alignment).\n\nWe Want You To Know\nYou can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter - this is where you can really state your case).\n\nWe are committed to diversity and building an equitable and inclusive environment for people of all backgrounds and experiences, and we're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nSan Francisco
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Hyperscience

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

closed
France, Switzerland, Europe Remote
 
💰 $55k - $90k*

customer support

 

exec

Hyperscience

👀 2,775 views

✅ 300 applied (11%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 2 months ago
Job Description\nAt Hyperscience, we are all about creating better outcomes for customers, companies and the world. The Customer Success team at Hyperscience acts as the customer’s trusted advisor and advocate, building and growing an ongoing strategic relationship with each customer. Team members are responsible for preserving our current business, opening doors for additional opportunities, and growing our customers into life-long Hyperscience advocates by providing them an unparalleled experience.\n\nThe Customer Success Manager (CSM) will connect with their assigned Hyperscience customers immediately post-sales. You will partner closely with the Implementation Managers and own the ongoing customer relationships post-implementation. Once the customer has gone live, the CSM will work cross-functionally to help customers deploy new use cases, track adoption and ensure each customer achieves their desired outcomes.\n\nSuccessful CSMs will be excited by having the freedom of doing the “best job possible”, owning high-touch, high-impact relationships with executive stakeholders at global enterprises and government agencies, and driving real improvement in customer operations through our software.\n\nThis is a full-time position located in France, Switzerland, or remote from an EU country reporting to the Director of Customer Success.\n\nAll job applications will be treated and processed with strict confidentiality and in full compliance with the GDPR provisions. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nFrance, Switzerland, Europe Remote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Color


closed
Remote, USA
 
💰 $70k - $110k*

exec

Color

👀 1,143 views

✅ 46 applied (4%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
Named by Rock Health as the Best Digital Health Company to Work For, Color is a leading healthcare technology company. Color is building and delivering technology-enabled healthcare to millions of people. Through partnerships with public and private partners including governments, employers and health systems, Color’s infrastructure and software enables large populations to receive essential healthcare services directly where they live or work. This includes testing and telehealth services for preventive health and infectious disease management.\n\nSince March 2020, Color has mobilized to address the pandemic by leveraging its platform to scale COVID-19 testing programs around the country. Color’s platform is used by more than 100 major employers, universities and public health institutions, such as the City of San Francisco, the State of California and PerkinElmer, community-based efforts in Oakland, and others, to deliver critical health programs. For more information about Color and its response to COVID-19, visit www.color.com.\n\nBy investing in the technology that ensures easy and affordable access to healthcare, Color is creating the infrastructure that will serve us for decades to come. Apply to join Color and do some of the most important work of your career. If you are not sure that you're 100% qualified, but are up for the challenge - we want you to apply!\n\nWe are looking for someone to join our team as a Process Optimization Lead. You will work independently to lead the development and implementation of effective, efficient, and continuously improved programs, projects, and processes within the operations team, working closely with Program Managers, Analytics Managers, Support Operations, Site Operations and Customer Success Managers. Your work will have a direct impact on people’s lives by scaling the availability and accessibility of COVID-19 testing and life sciences research and results delivery, while ensuring the operations team is optimized and streamlined.\n\n#LI-VD1\n#LI-CRE\n\n\nColor is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations.\n\nCOVID-19 Vaccination Requirement: Color requires anyone working onsite or visiting Color’s offices to confirm they are fully vaccinated against COVID-19 unless a medical or religious accommodation is timely requested and approved.  Please reach out if you have questions or concerns about this policy and how it may apply to your candidacy for a role with Color. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Executive and Executive jobs that are similar:\n\n $70,000 — $110,000/year\n \n\n#Location\nRemote, USA
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Root


closed
🇺🇸 US
 
💰 $60k - $110k*

senior

 

customer support

 

exec

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
The Position.\nThe Senior Manager of Customer Success, Root Enterprise position will be integral in building key relationships with Root’s B2B SaaS products as we continue to build the most exciting, cutting-edge telematics product across the industry.\n\nIn this role, you will manage and grow relationships with Root Enterprise customers using your analytical skills to identify problems and find solutions to unique and exciting problems. As a key member of our team, you will help craft the company's customer success strategies, build solid relationships with customers, and collaborate with cross-functional leaders internally to deliver consistently excellent customer experiences with your exceptional communication skills.\n\nAs a Customer Success Manager, you will interact with the middle to senior-level management of our customers, working to uncover the root causes of problems by quickly analyzing potential solutions and making clear and informed recommendations. From there, you will maintain and develop customer success strategies and best practices, as well as customer support content, with the help of our stellar creative team partners. You’ll create policies and procedures to optimize customer experience by gathering customer feedback, studying other customer success programs, and analyzing customer data to identify best practices. \n\nClick here for more information on our Enterprise platform.\n\nReports to: General Manager of Root Enterprise\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Customer Support and Executive jobs that are similar:\n\n $60,000 — $110,000/year\n \n\n#Location\n🇺🇸 US
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

GitBook



🇺🇸 US
 
💰 $70k - $115k*

engineer

 

exec

GitBook is hiring a
Remote Technical Account Executive

🤔 Why are we opening this position?\n\nGitBook - https://www.gitbook.com/ - is a modern documentation platform. Our ambition is to empower teams through a new document standard, suited for modern work and collaboration. GitBook is now used by over 1M users and thousands of teams such as Adobe, Netflix, Decathlon, or Google and backed by top partners such as P9 Capital, Notion Capital and Fly VC.\n‌\nWe're currently working on a next product step to redefine "core team work" and with this in mind we're looking for a Technical Account Executive based in North America to help us deliver a stellar buying experience to our users. \n\n🙌 What will you be doing ?\n\nAs a Technical Account Executive you'll join our inbound sales organisation alongside Adrien (Head of Sales - https://www.linkedin.com/in/adriennhem/ ), Mark (Account Executive - https://www.linkedin.com/in/mark-norman-b70874118/) and Alex (Account Executive - https://www.linkedin.com/in/alexivos/). \n\nOur Sales team ambition is to guide prospective customers through the buying process as well as to educate them about the possibilities of our service.\n\n✨ What's next ?\n\nFirst, we will take the time to review your application and we will get back to you within a week, regardless of our decision.\n\nHere's what our process will look like: \n1. Discover call (30min) with Morgane, our Talent Manager to ensure there is a correlation between GitBook's expectations, the role and your own expectations.\n2. Technical interview (45min) with Adrien (Head of Customer Experience) and Alex (Account Executive) to deep dive about role specifics such as required skills, knowledge, abilities as well as working environment, day-to-day life..\n3. Cross-team dive (45min) giving you the opportunity to meet with Natasza (Customer Success Manager), Mario (Head of Growth) and Mark (Account Executive)\n4. Workshop (60min) around a mock demo involving Adrien, Alex and a member of the engineering team.\n5. The last discussion will be around cultural alignment. You will have the opportunity to meet with Samy (co-founder) to learn more about GitBook history, ambition and culture. \n\nLearn more\n\n👥 Every single team member is a value addition to our culture, so it's important for us to state our values - https://jobs.gitbook.com/our-values\n‌\n👍👍 While joining GitBook, you will also appreciate our Perks & Benefits - https://jobs.gitbook.com/perks-and-benefits.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer and Executive jobs that are similar:\n\n $70,000 — $115,000/year\n \n\n#Location\n🇺🇸 US
Apply for this job

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Tesorio


closed
Bay Area or
 
💰 $60k - $110k*

senior

 

customer support

 

exec

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
Company Overview\n\nOur mission is to build financial management technologies that enable the world’s most important companies to grow more quickly in a sustainable way that’s good for people, the planet, and business.\n\nWhen companies have strong cash flow performance they can shift from short-term acrobatics to long-term growth and innovation. These are the teams that change the world by being freed to optimize for all of their stakeholders, including their employees, business partners, and environment.\n\nThe Opportunity\n\nCash flow is the toughest financial statement to understand but it’s fundamental to funding your own growth. We build the most intuitive and actionable tools for companies to optimize cash flow performance. Our platform analyzes billions of dollars of B2B transactions each year, users spend 70% of their workday in Tesorio, and we save finance teams thousands of hours. As a result, they can invest more confidently and anticipate their capital needs further in advance.\n\nWe’re growing quickly and working with the world’s best companies and the largest bank in the US. We raised a $10MM Series A led by Madrona Venture Group and are backed by top investors including First Round Capital, Y Combinator, and Floodgate. We’re also backed by tenured finance execs, including the former CFOs of Oracle and NetSuite. \n\nWe have a small office in the San Francisco Bay Area, and we have a diverse, distributed workforce in five countries. We don’t believe that people need to sacrifice being close to their families and where they’d prefer to live in order to do their best work.\n\nJob Description\n\nAs a Customer Success Manager at Tesorio, you'll join a small, driven and creative team of problem-solvers aimed at providing best-in-class solutions for our growing list of partners. You will be responsible for all customer relationship activities including customer communication, onboarding, and follow up. You will identify opportunities to make our customers more successful and improve use of Tesorio (ex. Tips & Tricks). You will conduct Business Reviews to ensure that we are improving customer experience.\n\nYou will help own our customer relationships, solve business problems with some of the top finance teams in the world in order to understand their existing processes, business goals and areas of opportunity. This role will be the primary touchpoint for all customers.\n\nThis role is available for applicants located in the United States.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Customer Support and Executive jobs that are similar:\n\n $60,000 — $110,000/year\n \n\n#Location\nBay Area or
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Honeycomb


closed
Distributed US or Canada
 
💰 $55k - $90k*

customer support

 

exec

Honeycomb

👀 1,431 views

✅ 113 applied (8%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
Honeycomb is built to help engineering teams deeply explore and understand their own production systems — in real time. It's a service for the near and present future, where distributed systems are the new default, every service is a platform, and empowered generalist software engineers are the new ops. We are passionate about consumer-quality developer tools and excited to build a product that raises our industry's expectations of what our tools can do for us.\n\nA Technical Customer Success Manager, or TCSM, is a post-sale account owner who drives adoption of Honeycomb and success with Observability. You’re the friendly face of Honeycomb to our customers, maintaining relationships with our champions and executive sponsors. You’re driven by seeing technical teams achieve amazing business outcomes. Success in this role is defined by happy customers who sing your praises for being knowledgeable, responsive and delightful to interact with. \n\n\nLet’s do this\n\nWe're building a diverse and inclusive workplace where we learn from each other. We hire adults. We value transparency, autonomy, experimentation, and kind, direct feedback. We welcome nontraditional candidates, and people of all backgrounds, experiences, abilities and perspectives. We're an equal opportunity employer and our hiring process is designed to put you at ease and help you show your best work; if we are doing a poor job of this at any time, please let us know. Come build great things with us.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n \n\n#Location\nDistributed US or Canada
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

CareMessage

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

closed 
💰 $55k - $90k*

customer support

 

exec

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
About CareMessage\nCareMessage is the largest patient engagement platform for underserved populations in the United States. We want to help create a world where all people regardless of income or background achieve equitable health outcomes. We power the care for more than 7 million underserved patients at over 300 safety net organizations nationwide who receive timely healthcare information, preventive care reminders, appointment reminders, local resources, and health coaching through interactive voice and text messaging. Founded in 2012 at Stanford University, CareMessage has raised over $25 million from Google.org, William K. Bowes Jr. Foundation, Pershing Square Foundation, Y Combinator, Schmidt Futures, and others.\n\n2021 Team Impact\nSince the start of COVID-19, our team has faced a number of new challenges due to 10x growth in messaging as well as changing customer needs to help support COVID testing, COVID vaccinations, and fulfilling immediate needs for patients tied to food insecurity, housing, etc. As a part of the 2021 CareMessage team, you can play a key role in helping tackle COVID at a national scale for our most vulnerable patient populations.\n\nLearn more:\nWatch a quick video about our work.\nRead a success story from a customer.\nCheck out our team culture on our Careers Page and our Team Blog.\n\nWho we are looking for...\nAt CareMessage, we love our customers and are committed to their success. We want team members with a track record of success who are passionate, positive and care as much about the team as their own performance. As a Customer Success Manager (CSM), you'll be responsible for making our customers successful. You will work directly with our customers to ensure customer happiness and communicate the value of our product to drive deeper, more robust engagement. You will apply your understanding of the healthcare industry, our services, and best practices to proactively provide support and guidance to our customers. In this role, you will work independently, and within a team, to help drive customer growth, adoption and long-term success. Ultimately, you will be responsible for helping to train, onboard and manage customer relationships through their entire life cycle. You'll become an expert in our product capabilities, and you will use this knowledge to serve as a critical link between our customers and our product team, communicating your observations and insights, as well as escalating critical issues when needed. You will play a major role in crafting optimal workflows, creating and delivering training programs, and general best practices for use of our product. As a member of the Customer Success team, you'll partner with other CareMessage teams (e.g. Sales, Product, Research, Engineering) to ensure that our customers are set up for long-term success.   \n\nWho You Are\nThis role requires someone with 3-5 years in customer success who has worked with major enterprise accounts, preferably within the health landscape (community health centers, insurers and/or hospitals). You should be confident in your ability to retain and grow our customer base in dynamic, changing environments. You have a continuous improvement mindset; driven to understand ‘why' and able to suggest ideas to improve the current environment in a constructive manner. You think critically before acting. You are able to raise interdependent issues/concerns that may impact the overall customer experience. You subscribe to and promote a culture of collaboration, where knowledge and skills are shared to facilitate efficient and timely delivery of our customer commitments. You should bring a passion for healthcare tech, entrepreneurial ambition, and most importantly, a desire to work with and impact the lives of the underserved.\n\nBenefits:\nCompetitive salary\nFlexible work hours as a fully remote team\nGenerous medical, dental, and vision insurance for employees and their families\nHealth Savings Accounts and Flexible Spending Accounts\n401k retirement plan\nShort & long-term disability insurance\nPaid parental leave for biological and adopted children\n13 wellness days to be used for anything that comes up in life or self-care\nPaid time off & 1-month paid sabbatical after the 4-year anniversary\n15 paid company holidays, including a winter break\n3 day weekends every other week (started due to COVID-19)\nEmployee Assistance Program\nBudget for professional and personal development (webinars, online courses, books, and more)\n\nWe are committed to equal opportunity and actively encourage candidates from diverse backgrounds to apply regardless of race, color, religion, sex, gender identity, national origin, military or veteran status, marital status, sexual orientation, etc. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Clearbit


closed
This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
Clearbit is looking for a Technical Writer to help us create thoughtful, accurate and detailed documentation for new and existing customers. You will have an exceptional writing ability and solid technical competence to provide an engaging customer experience.  You’ll help expand Clearbit’s documentation efforts by collaborating cross-functionally (with Marketing, Product Managers, Designers, and Engineers, Support Engineers, and Customer Success managers) while researching new and interesting ways to present content to our users.\n\nAbout Clearbit:\nAt Clearbit, we help our customers build unstoppable growth engines. Our products enable businesses to understand their customers, generate demand, act on intent, and increase conversions all the way down the funnel. Today, Clearbit powers more than 1,500 B2B companies including Asana, Segment, and Atlassian.\n\nWe invest in personal and team growth, valuing constructive feedback, and emotional intelligence. We aim to maintain a working environment of psychological safety, where vulnerability is not a weakness, so that it's easier to take creative risks, re-define what’s possible, and grow into the best version of yourself. Your teammates will push you to grow (kindly) and ask for the same in return. Building a company takes a physical and mental toll, which is why we think it's incredibly important to make sure that we provide benefits that focus on physical, mental and nutritional health. \n\nSome of our benefits include: \n- Competitive salary and meaningful equity\n- Health, dental, and vision for you and your family\n- Paid parental leave\n- Mental health resources, coaching and therapy sessions\n- 401(K)\n\nMission:\nIf you would like to read about our values check out this blogpost. We invite you to ask questions about these if you are interested, and we would love to talk to you about what we are doing to live these values.We value and celebrate how you identify, who you love, the color of your skin, your age (at heart and on paper), the gods you do or don't believe in, and every other belief and characteristic that make you YOU. The more inclusive we are, the better we — and our work — will be. \n\nClearbit is an equal opportunity employer.\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

GitBook


closed 
💰 $60k - $105k*

javascript

 

marketing

 

customer support

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
🤔 Why are we opening this position?\n\nGitBook - https://www.gitbook.com/ - is a modern documentation platform. Our ambition is to empower teams through a new document standard, suited for modern work and collaboration. GitBook is now used by over 1M users and thousands of teams such as Adobe, Netflix, Decathlon, or Google and backed by top partners such as P9 Capital, Notion Capital and Fly VC.\n‌\nWe're currently working on a next product step to redefine "core team work" and with this in mind we're looking for a Customer Success Manager based in North America (East Coast) to drive adoption and user engagement and account growth.\n\n🙌 What will you be doing ?\n\nYou'll join our customer experience organisation alongside Adrien (Head of Customer Experience), Mark and Alex (Account Executives), and you'll work closely with Natasza (Customer Success Manager). \n‌\nYour role as a Customer Success Manager will be to create strong and long lasting relationships with our users to perfectly understand their business objectives, their operational constraints and guide them in the short, medium and long term to maximise the value created for them through their use of GitBook.\n\n✨ What's next ?\n\nFirst, we will take the time to review your application and we will get back to you within a week, regardless of our decision.\n\nHere's what our process will look like: \n1. Discover call (30min) with Morgane, our Talent Manager to ensure there is a correlation between GitBook's expectations, the role and your own expectations.\n2. Technical interview (45min) with Adrien (Head of Customer Experience) and Natasza (Customer Success Manager) to get a better sense of your expertise for the role and understand how you could contribute to GitBook's success.\n3. Workshop (60min) around a mock demo involving Adrien, Natasza and a cross-team member.\n4. The last discussion will be around cultural alignment. You will have the opportunity to meet with Samy (co-founder) to learn more about GitBook history, ambition and culture. \n\nLearn more\n\n👥 Every single team member is a value addition to our culture, so it's important for us to state our values - https://jobs.gitbook.com/our-values\n‌\n👍👍 While joining GitBook, you will also appreciate our Perks & Benefits - https://jobs.gitbook.com/perks-and-benefits.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, Marketing, Customer Support and Executive jobs that are similar:\n\n $60,000 — $105,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Loom

 This job is getting a high amount of applications right now (10% of viewers clicked Apply)

closed 
💰 $55k - $90k*

customer support

 

exec

Loom

👀 1,983 views

✅ 204 applied (10%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
About Loom\nLoom is on a mission to empower everyone at work to communicate more effectively, wherever they are. We are already trusted by over 10M users across 120k+ companies. Our customers are global and use Loom at work at world-class companies including Netflix, HubSpot, Atlassian, Juniper Networks, and Twitter.\n\nFounded in 2015, Loom has raised over $200 million from top-tier investors including Sequoia Capital, Kleiner Perkins, Coatue, and Andreessen Horowitz.\n\nThe Role\nLoom's Customer Success team partners with our largest customers to facilitate more effective and expressive communication for their employees. Our Customer Success Managers are accountable for revenue retention, growth, and customer happiness across their book of business. Our approach centers around building trust-based relationships to drive effective hybrid work behavior and valuable outcomes for our customers. We're looking for ambitious and thoughtful customer advocates, who are eager to build meaningful relationships with our customers and help us build the foundations of what it means to do Customer Success at Loom.\n\n\nHow We Work\nFreedom and Flexibility: At Loom, we believe work is an act, not a place. When we disengage work from a location, we can accommodate a broad range of life choices. You can choose to work from home or while you travel. If you are in the Bay Area, you can drop by our San Francisco office on 2nd and Market St. when reopens in Fall 2021. We are able to hire across the United States and Canada* and are continuing to expand our international presence. And you are free to move within a country without any adjustment to compensation.\n\nEngaging Workday: The key to an engaging workday is finding the right balance between different ways to work sync, async, text and video. Loom makes it easier for us to say what we mean without having to schedule a zoom meeting or struggle to find the right words. And using async communication allows us to free up time for deep work every day. We believe there's a place for sync time - often a conversation on Zoom is exactly what is needed. For team meetings, this ‘sync time’ is typically between 9AM-Noon PT given where the overlap of timezones where Loommates are located.\n\nWork-Rest Balance: The way we balance the fast-paced demands of a high-growth startup and sustainability is making rest a priority. We offer a flexible PTO policy so you're able to take time off when you need it. We also go fully offline once a year between Christmas and New Year (and twice during the Pandemic). Rest is also part of the workday, not just during PTO. Taking a break for personal commitments, whether it's watching the kids or getting some exercise is natural part of the workday.\n\nSocial Connection: Relationships and connectedness matter. We are intentional about building trust and relationships through unique, shared experiences. Our virtual workspace keeps us connected day-to-day whether it's through Looms celebrating wins or our buzzing Slack communities. Post-COVID, we want Loommates to meet in person at least twice a year purely for fun. We're also experimenting in local offices as social spaces, starting with San Francisco in Fall 2021.\n\nPerks at Loom\nCompetitive compensation and equity package\n99% company paid medical, dental, and vision coverage for employees and dependents (for US employees)\nFlexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)\nHealthcare reimbursement (for International employees)\nLife, AD&D, Short and Long Term Disability Insurance\n401(k) with 4% company matching\nProfessional development reimbursement\nMental health and wellness reimbursement\nGym reimbursement\nUnlimited PTO\nPaid parental leave\nRemote work opportunities\nHome office & technology reimbursement\n\nLoom = Equal Opportunity Employer\nWe are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.\n\nWe value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

nexoya


closed 
💰 $60k - $120k*

javascript

 

react

 

senior

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
\nSenior Frontend Engineer React (60%-100%)\nWe are looking for a Senior Frontend Engineer to make our platform ready for the coming growth. We're a small startup from Zurich and currently grow our team. You'll be a key contributor to the nexoya app, a platform for Marketeers who struggle to keep an overview of all their KPIs and want to get the best results for their campaigns with the help of our Machine Learning Models.\nThis is a rare opportunity to be part of a pre-series A funded startup. You are part of the engineering team and will work with all team members on a daily basis - from the Machine Learning Engineer to the Customer Success Manager. You are responsible for building the frontend, and supporting a SaaS product used by many clients already.\nThe offer comes with an attractive dynamic equity model - be part of an early startup.\nResponsibilities\n\n\n* Regularly tackle complex challenges and build new features, from technical architecture, design to launching.\n\n* Work with our UI Designer to implement attractive designs in React.\n\n* Ship high quality directly to production.\n\n* Be responsible for components, including support in bug fixing.\n\n* Do code reviews & documentation, as well as enhance and set the standard for thorough, meaningful test automation.\n\n* Leverage modern technologies such as React, GraphQL, GitLab and whatever delivers the feature.\n\n\n \nRequirements\n\n\n* Proven experience as a Frontend Engineer in React.\n\n* A highly motivated and pragmatic person eager to jump into the startup world.\n\n* Strive to master any technology, language, or development environment that is needed or useful.\n\n* Structured and analytical person.\n\n* Excellent communication skills in English.\n\n* Location: remote - ideally from Belgrade, Serbia (open to meet every 1-2 month in Belgrade).\n\n\n\n\nOur offering\n\n\n* Opportunity to join a startup in an exciting growth phase.\n\n* Solving difficult problems that have an immediate and valuable impact on Marketeers worldwide.\n\n* Become part of the core team in a young startup to make a real difference with your ideas & shape the future organization.\n\n* We highly value teamwork, openness, and direct feedback loops.\n\n* Fair base salary + competitive dynamic equity participation.\n\n* Regular gatherings for the whole team.\n\n\n\n\nInterested?\nApply via the application form.\nAgency calls are not appreciated.\nPI129409794 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to JavaScript, React, Senior, Engineer and Front End jobs that are similar:\n\n $60,000 — $120,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Percona

 This job is getting a high amount of applications right now (19% of viewers clicked Apply)

closed 
💰 $55k - $90k*

customer support

 

exec

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
We are looking for a self-motivated, experienced customer success professional or account manager to join our remote workforce as a Customer Success Manager.  Percona’s Customer Success Team is responsible for managing the complete customer lifecycle including onboarding, adoption, renewals, and expansion. You will work cross-functionally with Sales, Service Delivery, and Product Management to ensure the best business outcomes for customers, manage renewals, and provide a voice to our customer base. As a member of this team, you will be a trusted advisor for our customers.  Additionally, you will work with our leadership team to help refine and improve customer success processes and playbooks.\n\nRemote work from home ideally in Americas (any country) working Americas time zone hours.\n\nPercona is a respected thought leader in the open source community. We provide services and software for MySQL, MongoDB, PostgreSQL and Maria DB to open source users globally.\n\nPercona is remote-first and globally dispersed; we have 250 people in almost 40 countries. We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard. The growth and development of our staff is a top priority; we provide funding for training, certifications, conferences and more. \n\nDiscover what it means to work with some of the smartest people in the industry, who also know how to have fun and are always willing to lend a helping hand. We offer flexible hours, the ability to work remotely and the amazing experience of working with a multinational team of experts.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Swiftly, Inc.

 This job is getting a high amount of applications right now (17% of viewers clicked Apply)

closed 
💰 $40k - $70k*

customer support

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
Company Description\nSwiftly is a mission-driven company and a big data platform for transportation. The platform weaves data analytics, intuitive visualizations, and real-time predictive technologies into applications that drive smarter decisions for public transit agencies. Today, over 5,500 transit professionals in over 80 cities across the globe use Swiftly to improve transportation for over 1.5 billion passenger trips per year.\n\nThe Technical Support Representative (part of the Customer Success Team) at Swiftly works to ensure customers are happy and find immense value in the tools that Swiftly provides. Technical Support partners heavily with the Customer Success Manager and others on the team to ensure that our data systems are working as smoothly and reliably as possible as this is an essential part of what allows our customers to create a great transit service for their passengers. \nTechnical Support is on the front line and, generally, one of the first points of contact for customers that have questions or are encountering issues. When problems arise, we ensure that individual customers are listened to and that their issues are cared for. We apply a keen analytical eye to spot trends and communicate problems in proactive ways with the product team. \nWe are passionate about improving mobility in the communities we serve, and we work side by side with transit agencies and operators to ensure their projects are impactful. We love the human aspect of our work and thrive on getting creative to solve problems. \n\nAbout the Technical Support Role\nSwiftly now has contracts with over 80 Transit agencies, meaning we get many questions, comments, and other inquiries every day. As a Technical Support Rep, you will be our first line of defense to respond to customer inquiries. \n\nBeyond the Skills:\n- We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact. Ideal candidates encompass the core values of our company:\n- Team. You’re a team player that believes in working with others to accomplish big goals.\n- Communication. You believe openness and honesty underpin effective communication.\n- Feedback. You’re a voracious learner. You seek and give constructive feedback to improve your practice.\n- Growth. You are passionate about our work of growing the smart transit industry.\n- Diversity. You cherish other perspectives and opinions.  \n- Impact. You regularly evaluate the return on investment to optimize for positive impact.\n\nInterested?\nDon’t just hit the apply button. We want to hear more about you. Tell us:\n- Why are you passionate about mobility?\n- What interests you about Swiftly?\n\nWe are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.\n\nBecause we work with public agencies, we participate in E-Verify. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Customer Support jobs that are similar:\n\n $40,000 — $70,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

FortressIQ

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

closed 
💰 $65k - $105k*

customer support

 

exec

 

analyst

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
\nOur Customer Success Team builds trusted and valuable partnerships with our clients from onboarding through ongoing support. Starting with customer onboarding, you will be responsible for aligning with our customers on their business objectives and success criteria. You will manage and strengthen the relationships across our customer base, tackling individual challenges, maintaining an excellent retention rate, and driving the adoption and growth of the FortressIQ platform across our customer base. Business Analysts will work to ensure that customers are maximizing their value from the technology and will serve as their internal advocates by sharing feedback and partnering with our product teams to deliver technology that aligns with the direction of the industry. We are looking for an exemplary, results-oriented Business Analyst to lead engagements with our enterprise customers. The ideal candidate will draw upon analytical, problem-solving skills, and passion for delivering business insights and analytics.\n\n-\n\nWhat You'll Accomplish\n\n\n* Develop and manage client portfolios with a deep knowledge of the customer’s business goals and success criteria \n\n* Manage the customer through the lens of the customer journey achieving all milestones along the way\n\n* Be part of a Client Delivery team that onboards clients to the FortressIQ platform\n\n* Gather, interpret and analyze business requirements and use cases, develop concepts/mock-ups via iterative practices, and design solutions (dashboards, scorecards, etc.) to demonstrate value and meet use cases/requirements\n\n* Establish business rapport with the client business organizations that have purchased the FortressIQ platform\n\n* Act as a liaison between the customer and other stakeholders at FIQ to prioritize issues, elicit feedback, or present customers with new opportunities \n\n* Work closely with client, partner and product, and technology teams\n\n* Work in an agile environment with an excellent, collaborative team\n\n* This role is about 50% customer facing/50% data analysis\n\n\n\n\nWhat You'll Need\n\n\n* Bilingual speaking proficiency in Spanish/English REQUIRED\n\n* Must have 3+ years of experience in Customer Success, consulting or account management for a SaaS organization\n\n* Willingness to investigate and structure data to highlight business opportunities and support leaders’ decision making \n\n* High technical aptitude and interest in learning new technologies\n\n* Self-motivated, proactive team player with innovative ideas to inspire customer loyalty \n\n* Experience in business transformation initiatives is a strong plus\n\n* Passion for making customers successful\n\n* Excellent verbal and written communication skills\n\n\n\n\nBonus Points!\n\n\n* Experience using Tableau, PowerBI, Kibana\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive and Analyst jobs that are similar:\n\n $65,000 — $105,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Platform.sh


closed 
💰 $55k - $90k*

customer support

 

exec

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
\nOur Customer Success Managers (CSM) are the ambassadors for the Platform.sh brand. CSM’s operate in an account manager role, and are responsible for a client portfolio. They lead communications in times of change or problem resolution, and foster a healthy working relationship with their clients. CSMs proactively help identify ways in which the client can interact with Platform.sh to increase their productivity and results. They know the intricate needs and challenges of their client portfolio and deeply care about their success. \n\n\n\nPrimary Responsibilities: \n\n\n* Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.\n\n* Have a deep understanding of your clients’ short term needs, and able to convert that to long term success.\n\n* Deliver quarterly business reviews that include detailed information about platform use, site health, best practices, and opportunities for early access to platform features.\n\n* Proactively manage the annual renewal process for your client portfolios until completion.\n\n* Perform periodic ticket reviews with clients and identify improvements for your client portfolios.\n\n* Provide standard uptime reports and environmental metrics.\n\n* Collaborate closely with Sales to support pre-sales customers, renewals, expansion opportunities, and case studies.\n\n* Partner with Support to assist with client solutions and communication as needed.\n\n* Act as an escalation point during business hours for your client portfolio.\n\n* Partner with the Onboarding team to lead positive client experience and ensure client onboarding success.\n\n* Take on the role of Project Manager for select clients and select client projects.\n\n* Foster goodwill and positively advocate the Platform brand with our customers in the form of partner referrals, testimonials, and case studies.\n\n* Represent the voice of the customer to inform our sales process and product roadmap.\n\n* Able to identify process improvements, and take ownership of improving internal CSM Team processes. \n\n* Able and willing to collaborate with members of other internal teams to improve the efficiency of inter-departmental processes related to the CSM Team.\n\n\n\n\n\n\nTechnical Skills:\n\n\n* Experience with managing client accounts using a CRM solution such as Salesforce.\n\n* SaaS business acumen.\n\n* Relationship and negotiation skills.\n\n* Ability to effectively prioritize and escalate client issues as required.\n\n* Fluent written and verbal English.\n\n* Good knowledge of web application architecture and services (DNS, CDN, web servers, databases, cache layers, etc.) and distributed systems.\n\n* Good knowledge of web development workflows and tools (git, CI tools).\n\n* Knowledge of common web applications and frameworks: Magento, Ecommerce, Symfony, Drupal, eZ Platform, or Typo3.\n\n* Knowledge of cloud services (AWS, Azure).\n\n* Ability to learn and assimilate technical information quickly.\n\n\n\n\n\nSoft Skills: \n\n\n* French language professional capacity (verbal and written)\n\n* Experienced in team management, hiring, and training.\n\n* Good business/financial knowledge.\n\n* Ability to drive and coordinate projects.\n\n* High degree of ownership over your work.\n\n* You are a natural at building strategic relationships.\n\n* Analytical, problem solving and troubleshooting expertise.\n\n* Excellent presentation and communication skills, both verbally and written.\n\n* Capacity to work remotely in an international fast-growing environment.\n\n* Energetic and self-motivated.\n\n* Willing to travel and attend conferences.\n\n\n\n\n\n\n\n\n\n\n\nSound Like a Good Fit? We’d love to talk to you!  \n\nThis is a remote job if you are based outside of Paris, France. Work from anywhere in Europe, Middle East or Africa!\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer here at Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.\n\n\n\n\n\n\n\nThis role encompasses some traveling in your region estimated to up to 15 days per quarter.\n\nWe are a worldwide distributed team and are looking for a candidate who can perform well working remotely. You’ll need to be able to effectively collaborate across time zones while being given a high level of independence and autonomy. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

AppNeta

 This job is getting a high amount of applications right now (17% of viewers clicked Apply)

closed
🇺🇸 US-only
 
💰 $70k - $110k*

exec

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
\nAppNeta is a fast-growing global technology company that is taking advantage of the massive performance monitoring marketplace sized by Gartner as $2.2B in 2019. AppNeta has been named five times to the Inc. 5000 Fastest-growing Private Companies list, and has won numerous awards for company culture, including Inc. Magazine and BBJ’s Best Places to Work and BostInno’s Coolest Companies.\n\nThe Job\n\nWe are looking for a self-driven and ambitious individual with experience working with sophisticated name-brand enterprise technology companies. This role is open to candidates in Vancouver, Boston, Remote within the US or Canada.\n\nThe Technical Account Manager (TAM) is the primary AppNeta Performance Manager (APM) deployment expert on the AppNeta account team.  This is an exciting and highly visible role at AppNeta where you have influence on processes and product!  You will be responsible for building and maintaining relationships with our largest and most complex clients. You will work very closely with Customer Success, Sales, Product Management, Engineering,  and our Executive Branch to bring visibility of our clients needs to the forefront of all our processes.\n\nAppNeta TAM is charged with understanding the WHAT and the WHY of a customer’s needs from APM.  As a TAM you have ownership of defining the HOW, and delivering customer success by driving that HOW into a successful APM configuration that achieves our customer’s business success criteria.  As TAM you own, document, lead, train, and directly configure APM to achieve the customer’s success criteria, aligned to AppNeta’s best practice standards.\n\nTAMs directly configure APM, as well as serve as the trusted advisor and empower customers to be proficient with APM. The TAM is empowered to do whatever is needed for the customer to achieve success with APM.  If a TAM is not satisfied with success for a customer they champion loudly and push AppNeta and the customer to deliver success.\n\nTAM is a critical technical member of the AppNeta account team and must work closely and be aligned with the Sales Account Owner (SAM/AE) and Customer Success Manager.\n\nA successful AppNeta TAM has a good skill set in:\n\n\n* Enterprise Account Ownership\n\n* Customer soft skills\n\n* Project tracking with defined actions/owners/timelines\n\n* Application Performance Concepts & Metrics\n\n* Networking (LAN/WAN/MPLS/SD-WAN/VPN/QoS/UC/etc..)\n\n* Web Apps (Web Page construction, key contributors to load, timing, etc..)\n\n* Virtualization & Containerization (KVM, VMWare, Docker, Azure, AWS, etc..)\n\n\n\n\nThis position will require solid fundamentals in Application Performance and is a unique opportunity to build your exposure and knowledge in this field along with expanding Service and Account Management skills at top tier level within the organization.\n\nWe have a great office atmosphere with beer on Fridays and a great foosball culture.  We are a really close-knit, supportive and fun loving bunch.  Our mantra is work hard, play hard, so you have to be driven with a true passion for success if you want to join our great team!  \n\nTo support work life balance we have a strong breakdown of time allocation with inclusion for important behind the scenes items such as: training, career development, internal meetings, and objective progression.  We truly support our team and want to structure long-term success with each and every team member.\n\nAppNeta is where you will grow your career in a new and exploding technology space where you work with marquee customers!\n\nResponsibilities\n\n\n* Manage a portfolio of top tier clients for AppNeta\n\n* Manage solution deployments into complex environments\n\n* Project tracking & management of customer deployments\n\n* Deep-dive & report on your customer’s APM deployment to reveal successes/value/challenges/recommended improvements\n\n* Take ownership of escalated technical issues and own them to completion\n\n* Provide product feedback and suggestions for improvement from our top clients, be their advocate to help  prioritize Product Management and Development efforts\n\n* Act as a point of technical escalation and coordination for issues and projects involving the solution\n\n* Raise product defects and influence Product Roadmap\n\n* Communicate the value of new APM features an provide roadmap updates\n\n* Monitoring Point Configuration\n\n* Delivery Configuration\n\n* Experience Configuration & Scripting\n\n* Usage Configuration\n\n* Reports Configuration\n\n* API & Scripting\n\n* VM & container configuration\n\n* BI Integrations\n\n* Perform scheduled and ongoing technical training, demonstration, and coaching of all value areas of the SaaS offering\n\n* Create knowledge articles and reusable presentation materials for all of Customer Care\n\n\n\n\nKnowledge, Skills & Abilities\n\n\n* Account Management with good customer soft skills\n\n* Excellent written and verbal communication skills with a passion for sharing new ideas in a dynamic environment.\n\n* Must be comfortable communicating and discussing technical concepts with customers and peers.\n\n* Excellent analytical and troubleshooting skills\n\n* Knowledge of and interest in web and network architecture\n\n* Linux knowledge\n\n* Virtualization & Containerization knowledge\n\n* Relevant Experience of Networks, Web Apps, and performance concepts\n\n\n\n\nExperience\n\n\n* Customer presentation delivery\n\n* Minimum 2 years’ experience in a Technical Account Management, Account Management, Product Management, or similar role.\n\n* Minimum 3 years’ experience in a Support, Administration, or Operations role relating to Network and Application Performance\n\n* Demonstrable increase in responsibility in your previous role(s)\n\n* Experience in solution delivery and training of customers \n\n\n\n\nEducation\n\nApplicable degree or diploma is an asset.\n\nAbout AppNeta\n\nAppNeta's SaaS-based solutions give Development, DevOps, and IT Operations teams essential performance data to see across their web, mobile, and cloud-delivered application environments as well as pinpoint tough performance bottlenecks. With AppNeta, customers have all of the performance data they need to assure continual and exceptional delivery of business-critical applications and end-user experience.\n\nAt AppNeta, we take application performance seriously without taking ourselves too seriously. We are big believers in a work hard, play hard culture. We offer everything from Friday catered lunch and free snacks to commuter benefits and Maternity/Paternity leave, and pride ourselves on providing a challenging yet fun and collaborative environment in all three of our office locations. For more on our company culture, perks, and benefits check out our website: https://www.appneta.com/about/careers/.\n\nAbout AppNeta’s office locations:\n\n\n* Vancouver: One block from Waterfront Station in the heart of historic Gastown, AppNeta’s Vancouver office is home to our Product, Engineering and Customer Success teams. We are centrally located; convenient to all of Vancouver’s transit services and bike routes, being a bike-friendly office.\n\n\n\n* Boston:  Located just steps from South Station in the heart of the Innovation District, AppNeta’s Boston office is home to our Sales, Marketing, Customer Success, Engineering, Product and G&A teams.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Executive and Executive jobs that are similar:\n\n $70,000 — $110,000/year\n \n\n#Location\n🇺🇸 US-only
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Aha


closed 
💰 $55k - $90k*

customer support

 

exec

This job post is closed and the position is probably filled. Please do not apply.
\nAre you a product manager who loves to interact with customers? Do you have a passion for solving complex problems?\n\nNow, imagine this — you get to work directly with fellow product managers to change the way companies set product strategy and create roadmaps — all from your home office. It is remote work. Pretty great, right?\n\nCustomer Success at Aha! is unique and challenging. You should know that we think about customer support differently. And we do not have commissioned salespeople. Instead, our all-remote team works closely with customers to highlight what's possible with our software — from conducting virtual product tours to sharing product management best practices drawn from personal experience.\n\nWe are looking for a high-energy product leader who is ready to take a huge career leap forward. If this is you, we want to hear from you!\n\nAs a Customer Success Manager at Aha!, you will have an excellent opportunity to join a breakthrough and profitable company that is growing fast. Aha! was founded by a proven team of product and marketing experts. More than 250,000 users worldwide trust Aha! to set brilliant strategy, capture customer ideas, create visual roadmaps, and manage breakthrough marketing programs.\n\nWe are looking for someone who:\n\n\n* Has at least 2 years working as a product manager (or equivalent experience)\n\n* Brings deep experience working with SaaS\n\n* Loves to showcase advanced technology to sophisticated customers\n\n* Writes exceptionally well\n\n* Wants to work on a team with other high-performing peers\n\n\n\n\nWe are committed to being great, and we want someone who:\n\n\n* Has a "can do" attitude and a history of delivering superb work again and again\n\n* Can work at a fast-paced company where the feedback cycle is measured in hours rather than weeks\n\n* Is seeking a career-defining opportunity on a proven, results-oriented team that has sold multiple software companies\n\n\n\n\nWe are building a distributed team, and you can work from anywhere in the United States or Canada for this role. We offer generous salary, equity, benefits, and a profit-sharing program. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Clevertech


closed 
💰 $78k - $123k*

cloud

 

architecture

This job post is closed and the position is probably filled. Please do not apply.
\nWhat you’ll do:\n\n\n* Provide architectural direction on large-scale enterprise project implementations\n\n* Responsible for implementation of that architecture by leading an experienced team of developers, designers with support from devops and customer success managers\n\n* Afraid sales sold scope and now you have to deliver the impossible? Not here. We don’t sell scope. We have our own version of safe agile - You listen, partner and innovate together with our clients.\n\n* Ensure the vision is executed with code reviews, client demos, requirement refinement, and backlog grooming to yield client satisfaction\n\n\n\n\nWho you are:\n\n\n* Cloud architect at enterprise scale that enjoys using the right patterns for the project - for example, domain driven design and event driven architecture where appropriate\n\n* You know what it feels like to shoulder responsibility for million dollar  projects\n\n* You are an exceptional communicator in difficult conversations\n\n\n\n\nWho We Are\n\nClevertech is a leading consultancy that is on a mission to build transformational digital solutions for the world’s most innovative organizations. Enterprise companies turn to Clevertech to help them launch innovative digital products that interact with hundreds of millions of customers, transactions and data points. By partnering with Clevertech these companies are propelling forward and changing their industries, business models and more.\n\nBased in New York City with fully remote development teams, Clevertech has built core product offerings for clients whose value was revealed in transactions valued in excess of $100 million.  \n\nThe problems we solve everyday are real and require creativity, grit and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. We are hiring team members who are passionate and energized by the vision of empowering our customers in a complex industry through technology, data and a deep understanding of client concerns. In order to grasp the scale of problems we face, ideally you have some exposure to Logistics, FinTech, Transportation, Insurance, Media or other complex multifactor industries.\n\nOur Benefits\nWe know that people do their best work when they’re taken care of. So we make sure to offer great benefits that promote personal and professional growth!\n\n\n\n\n* Competitive Vacation Package\n\n* Annual Financial Allowance for YOUR development\n\n* Flexible Family Leave\n\n* Clevertech Gives Back Program\n\n* Clevertech U (Leadership Program, Habit Building, New Skills Training)\n\n* Clevertech Swag\n\n* Strong Clevertech Community\n\n\n\n\n\n\n\n\nHow We Work\nWhy do people join Clevertech? To make an impact. To grow themselves. To be surrounded by developers who they can learn from. We are truly excited to be creating waves in an industry under transformation.\n\nTrue innovation comes from an exchange of knowledge across all of our teams. To put people on the path for success, we nurture a culture built on trust, collaboration, and personal growth. You will work in small feature-based cross-functional teams and be empowered to take ownership.\n\nWe make a point of constantly evolving our experience and skills. We value diverse perspectives and fostering personal growth by challenging everyone to push beyond our comfort level and try something new.\n\nThe result? We produce meaningful work\n\n\nGetting Hired\nWe hire people from a variety of backgrounds who are respectful, collaborative, and introspective. Members of the tech team, for example, come from diverse backgrounds having worked as copy editors, graphic designers, and photographers prior to joining Clevertech.\n\nOur hiring process focuses not only on your skills but also on your professional and personal ambitions. We want to get to know you. We put a lot of thought into the interview process in order to get a holistic understanding of you while being mindful of your time. You will solve problems derived from the work we do on a daily basis followed by thoughtful discussions around potential fit. Whatever the outcome, we want you to have a great candidate experience.\n\nWant to learn more about Clevertech and the team? Check out clevertech.careers.\n\nClevertech Culture Video \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud and Architecture jobs that are similar:\n\n $77,500 — $122,500/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Clevertech


closed 
💰 $85k - $125k*

architecture

This job post is closed and the position is probably filled. Please do not apply.
\nWhat you’ll do:\n\n\n* Provide architectural direction on large-scale enterprise project implementations\n\n* Responsible for implementation of that architecture by leading an experienced team of developers, designers with support from devops and customer success managers\n\n* Afraid sales sold scope and now you have to deliver the impossible? Not here. We don’t sell scope. We have our own version of safe agile - You listen, partner and innovate together with our clients.\n\n* Ensure the vision is executed with code reviews, client demos, requirement refinement, and backlog grooming to yield client satisfaction\n\n\n\n\nWho you are:\n\n\n* Cloud architect at enterprise scale that enjoys using the right patterns for the project - for example, domain driven design and event driven architecture where appropriate\n\n* You know what it feels like to shoulder responsibility for million dollar  projects\n\n* You are an exceptional communicator in difficult conversations\n\n\n\n\n Characteristics of a Clevertech Leader, straight from one of our very own\n\n\n* Tact - being able to speak respectfully to everyone at every level, regardless of competence, seniority or accomplishment.  There is also a sense of what is appropriate to say or do at a given time.  This will build trust with clients and peers.\n\n* Being able to abstract.  If you have an abstract understanding of something, you can explain it at all levels and in different contexts, using the experience or role of the audience to inform what metaphors might be used or if they are even necessary.\n\n* Humility - this enables you to take responsibility and set your ego on the shelf when working with other bright people.\n\n\n\n\nWho We Are\n\nClevertech is a leading consultancy that is on a mission to build transformational digital solutions for the world’s most innovative organizations. Enterprise companies turn to Clevertech to help them launch innovative digital products that interact with hundreds of millions of customers, transactions and data points. By partnering with Clevertech these companies are propelling forward and changing their industries, business models and more.\n\nBased in New York City with fully remote development teams, Clevertech has built core product offerings for clients whose value was revealed in transactions valued in excess of $100 million.  \n\nThe problems we solve everyday are real and require creativity, grit and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. We are hiring team members who are passionate and energized by the vision of empowering our customers in a complex industry through technology, data and a deep understanding of client concerns. In order to grasp the scale of problems we face, ideally you have some exposure to Logistics, FinTech, Transportation, Insurance, Media or other complex multifactor industries.\n\nOur Benefits\nWe know that people do their best work when they’re taken care of. So we make sure to offer great benefits that promote personal and professional growth!\n\n\n\n\n* Competitive Vacation Package\n\n* Annual Financial Allowance for YOUR development\n\n* Flexible Family Leave\n\n* Clevertech Gives Back Program\n\n* Clevertech U (Leadership Program, Habit Building, New Skills Training)\n\n* Clevertech Swag\n\n* Strong Clevertech Community\n\n\n\n\n\n\n\n\nHow We Work\nWhy do people join Clevertech? To make an impact. To grow themselves. To be surrounded by developers who they can learn from. We are truly excited to be creating waves in an industry under transformation.\n\nTrue innovation comes from an exchange of knowledge across all of our teams. To put people on the path for success, we nurture a culture built on trust, collaboration, and personal growth. You will work in small feature-based cross-functional teams and be empowered to take ownership.\n\nWe make a point of constantly evolving our experience and skills. We value diverse perspectives and fostering personal growth by challenging everyone to push beyond our comfort level and try something new.\n\nThe result? We produce meaningful work\n\n\nGetting Hired\nWe hire people from a variety of backgrounds who are respectful, collaborative, and introspective. Members of the tech team, for example, come from diverse backgrounds having worked as copy editors, graphic designers, and photographers prior to joining Clevertech.\n\nOur hiring process focuses not only on your skills but also on your professional and personal ambitions. We want to get to know you. We put a lot of thought into the interview process in order to get a holistic understanding of you while being mindful of your time. You will solve problems derived from the work we do on a daily basis followed by thoughtful discussions around potential fit. Whatever the outcome, we want you to have a great candidate experience.\n\nWant to learn more about Clevertech and the team? Check out clevertech.careers.\n\nClevertech Culture Video \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Architecture and Architecture jobs that are similar:\n\n $85,000 — $125,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Auth0


closed 
💰 $63k - $98k*

customer support

 

architecture

Auth0

👀 1,325 views

✅ 21 applied (2%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
\nAuth0 provides an enterprise-grade platform that secures billions of log-ins every year. The company makes it easy to implement even the most complex identity solutions for their web, mobile, IoT and internal applications, as well as sophisticated identity management for employees, customers and partners. Auth0 has raised over $54 million from Meritech Capital, NTT DoCoMo, Trinity Ventures, Bessemer Venture Partners, K9 Ventures, Silicon Valley Bank, Founders Co-Op, Portland Seed Fund and NXTP Labs.\n\nThe Customer Success Architect (CSA) is a customer facing role requiring a unique combination of technical knowledge, vision and leadership. The CSA owns the technical guidance and leadership in key customers, driving them to ongoing success with the Auth0 platform, and working in partnership with the Customer Success Manager. CSA’s will work closely with customers from onboarding to go-live and throughout the customer lifecycle.\n\nResponsibilities:\n\n\n* You will work in partnership with Customer Success Managers (CSM) to accelerate successful adoption and growth within enterprise customer accounts.  CSMs focus on the business relationship and leadership while the CSA will focus on technical relationships and leadership.  Together, you’ll be a highly valued resource for customers.\n\n* You will immerse yourself in the projects and goals of a handful of key accounts.\n\n* You will provide the customer with architectural guidance and technical leadership, helping translate business and security requirements into technical requirements and projects Auth0 can fulfill.\n\n* You will be responsible to advance customers integration maturity by providing guidance around common patterns and best practices.\n\n* You will help customers to set up centers for “enablement”, including identifying and supporting the training of Auth0 experts and building knowledge and code repositories. You will identify technical projects that can be driven by the Auth0 Professional Services team and oversee the successful management and execution of these projects within your customer base.\n\n* You will provide a support handover at customer go-live, collating and providing all technical and architectural documentation specific to the customer’s integration to set up Auth0’s support team for success.\n\n* You will feedback your real world technical experience with customers through engineering, content and product teams to advocate for customer trends, product improvements and provide training/knowledge transfer.\n\n\n\n\nRequirements:\n\n\n* In depth knowledge and experience across any common development languages/technologies, with node.js and front-end development framework knowledge being a plus.\n\n* Technical knowledge of authentication and authorization protocols and application security.\n\n* Familiarity with the whole development lifecycle including modern development tools, languages and frameworks, continuous integration/deployments tools and monitoring, performance and optimization practices.\n\n* Ability to evaluate security solution architecture from an application perspective and make recommendations for improvement in relation to identity, authentication and security, making use of the Auth0 platform.\n\n* Ability to evaluate and connect technical needs with line of business needs.  This could include explaining technical concepts to non-technical stakeholders as required.\n\n* Experience with championing and driving the development of product software features and extensions by working in conjunction with internal engineering teamsDeep passion for making customers successful and expanding their use of Auth0 products and services.\n\n* Comfort in multitasking across parallel work streams, juggling different roles and priorities in each.\n\n* Excellent written and verbal communication skillsAbility to set expectations and communicate goals and objectives with customers and teammates.\n\n* Ability to communicate, influence, build and maintain strong working relationships with stakeholders at all levels in order to achieve successful outcomes for the customer and Auth0.\n\n\n\n\nAuth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Architecture jobs that are similar:\n\n $62,500 — $97,500/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Auth0

 This job is getting a high amount of applications right now (22% of viewers clicked Apply)

closed 
💰 $55k - $90k*

customer support

 

exec

Auth0

👀 1,299 views

✅ 285 applied (22%)

Share this job:
Get a rok.co short link

This job post is closed and the position is probably filled. Please do not apply.
\nThe Technical Customer Success Manager (T-CSM) scales across a broad number of customers in our SMB and mid-market segments to ensure customers move to and remain in healthy productive use of the Auth0 platform.  T-CSMs apply their expertise in development and IdAM solution architecture to help customers integrate and continue to mature their adoption of Auth0. This will be achieved through an approach of both depth (1:few) and breadth (1:many) activities.\n\nResponsibilities:\n\n\n* You will immerse yourself in the common patterns and practices of Auth0 solutions\n\n* You will manage the onboarding of new customers, ensuring technical elements of onboarding are correctly gathered to provide seamless engagement with professional services and/or to ensure correct enablement path.\n\n* You will align customers to patterns and practices and provide high level architectural guidance on the recommended implementation.\n\n* You will be responsible to advance customers’ integration maturity by providing ongoing guidance at scale around common patterns and best practices - think webinars, training sessions, technical tutorials.\n\n* You will use systems to analyse data around usage/health and identify and address any business or technical concerns or blockers for customers in bad health.\n\n* You will establish relationships with customers’ senior technical project stakeholders and developers, building a reputation for yourself as someone they reach out to for advice and guidance, listening to and synthesizing complex business and technical problems.\n\n\n\n\nRequirements:\n\n\n* Excellent written and verbal communications skills, with the ability to modify style, approach and content to the audience (developer through to exec sponsors).\n\n* Experience working in a customer facing role and working internally with Sales, Support, Professional Services, and Product/Engineering.\n\n* Extensive experience with software development, common development frameworks, API’s,  SSO and authentication and authorization protocols. Node.js and front-end development framework knowledge being a plus.\n\n* Superb problem solving skills - proactively crafting and selling customer vision on how to make Auth0 a core part of their system landscape.\n\n* Experience coordinating internal resources for projects, product updates, issue and incident resolution together with owning and managing any relevant customer communications.\n\n\n\n\nAuth0 values diversity and inclusion and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Auth0 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Customer Support and Executive jobs that are similar:\n\n $55,000 — $90,000/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Integral Analytics


closed 
💰 $55k - $113k*

qa

 

testing

 

dev

This job post is closed and the position is probably filled. Please do not apply.
\nPOSITION DESCRIPTION: QA/TEST DEVELOPER\n\nIntegral Analytics (IA), an industry leader in electric grid load forecasting, distributed energy resource planning and valuation and related analytics is currently seeking a Quality Assurance/Software Test Developer to contribute to our software development, provisioning and support teams.\n\nYou’ll design and engineer custom automated test frameworks from the ground up.  You are a great coder who has an in-depth understanding of best practices surrounding automation testing, as well as an innate knack to know which tool or methodology is best suited under a given circumstance. Additionally, you should be able to interpret software requirement specifications, in order to create test plans with leading project test cycles (including smoke, regression, functional and performance testing).\n\nThis individual will work directly with our product developers, product and customer success managers and will play a lead role in the release and integration processes and ongoing client support.  This person will report directly to the Manager of DevOps. The position will contribute to the vision, mission and values of IA through superior customer service and enhancement to IA’s product suite.\n\nSkills & Requirements\n\nResponsibilities:\n\n\n* Implement testing frameworks to perform functional, regression, e2e and performance tests\n\n* Author and review testing plans, test strategies and test cases on all assigned projects\n\n* Implement automated tests that verify functionality, performance, reliability, scalability and security of applications and components\n\n* Record and track defects, uncovered during execution of automated tests\n\n* Work as part of a team to deliver solutions in an Agile fashion\n\n* Ability to break down complex product requirements, providing development estimates as needed.\n\n* Document testing procedures and contribute to overall product documentation requirements.\n\n\n\n\nRequired Qualifications:\n\n\n* Bachelor’s degree in Computer Science, or equivalent\n\n* 3+ years of experience with automation testing of web-based applications using a structured testing methodology\n\n* 3+ years of experience with automated functional testing tools, such as Selenium\n\n* Ability to write automation tests in Java and C#\n\n* Experience integrating automated testing process with Continuous Integration tools, such as Jenkins or Microsoft Team Services\n\n* Comfortable working in a Microsoft .NET environment\n\n* Team player with excellent interpersonal skills and the ability to work in a fast-paced environment\n\n* Strong analytical capability, independent thinking and good decision-making skills\n\n* Demonstrated excellent oral and written communication skills with the ability to listen, articulate, facilitate and advocate\n\n\n\n\nPreferred Qualifications:\n\n\n* Experience testing RESTful JSON and SOAP APIs\n\n* Experience writing automated tests for MVC web applications and single page web applications that leverage modern Javascript frameworks, such as AngularJS\n\n\n\n\nBenefits\n\n\n* Health, Vision, Dental\n\n* 401K with company match\n\n* Paid Time Off (PTO)\n\n* Company paid holidays\n\n* Optimistic, supportive, and FUN work environment\n\n\n\n\nThe duties and responsibilities described above are essential functions of the position. Integral Analytics and its parent, Willdan Group, Inc. are EEO/AA/M/F/Vet/Disability Employers\n\nJoin us at Integral Analytics as our software plans and manages the energy networks of the future! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Quality Assurance, Testing, Developer and Digital Nomad jobs that are similar:\n\n $55,000 — $112,500/year\n
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.

👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Snowplow Analytics


closed 
💰 $55k - $90k*

customer support

 

exec

This job post is closed and the position is probably filled. Please do not apply. 🤖 Closed by robot after apply link errored w/ code 404 5 months ago
\nTechnical Customer Success Manager \n\nLocated in London, Berlin or New York \n\nOur mission is to empower people and companies to use data to do transformative things. We provide technology and services that enables our users to collect the data that they want, use that data to surprise and delight their customers, and transform their business. Snowplow has grown significantly this last year and is set to do the same in 2018. In order to continue providing the best possible experience for our customers, we are now looking for our first Technical Customer Success Manager to help with all aspects of the post-sales relationship. \n\nThe Opportunity:\n\nAs a Technical Customer Success Manager, you'll be responsible for (i) identifying and understanding what individual clients are looking to achieve with their data, (ii) support them realising those goals, (iii) help them identify other opportunities to use data and execute on those. This isn’t your average Customer Success position and will require deep technical understanding of our product, our customer’s technical landscape and how those two will align.\n\nYou'll be working closely with other teams within Snowplow to deliver our users the best possible service including our Support, Services, Product, Marketing and Sales teams. As our first Technical Customer Success Manager, you'll have the opportunity to define, shape and grow this new and critical team within the broader context of Snowplow.\n\nThe environment you’ll be working in:\n\nOur culture is one of autonomy, transparency and collaboration. As part of this culture, we believe that smart people should be empowered to work however suits them best so we let you do just that. We offer the flexibility to work remotely or in the office, and we don’t pay too much attention to the hours you’re glued to your desk (be that virtual or physical), it’s about the work that you get done. Over half of our current workforce are dotted all around the world, which we love and are keen to continue supporting as we grow. \n\nWhat you’ll be doing:\n\n\n* Identify customer goals and ensure these are being met throughout lifecycle with a focus on resolving any key pain points  \n\n* Build and maintain trusted relationships with our customers by developing a deep understanding of their business and aligning our product offering to their needs\n\n* Own the onboarding & implementation process for new customers \n\n* Prevent churning of accounts and optimise retention through training, workshops and continued education of our product \n\n* Proactively analyse product usage and offer tailored advice to drive product innovation and activate customers to higher levels of usage \n\n* Track and monitor customer accounts to uncover any upsell opportunities for our Sales team to pursue \n\n* Work collaboratively with other teams such as Tech Ops, Support & Engineering to solve any customer queries/issues \n\n\n\n\nWhat you bring to the team:\n\n\n* Min 3 years in a technical account management, customer success or consulting role, preferably in the data analytics space\n\n* Degree in analytically rigorous field or equivalent industry-related experience \n\n* Able to confidently and clearly communicate complex concepts to customers with sophisticated understanding of data \n\n* Strong interpersonal skills and desire to build lasting relationships with customers, as well as colleagues \n\n* Demonstrable experience leveraging data to drive product usage, identify upsell opportunities and prevent churn \n\n* Flexible, innovative and collaborative approach\n\n* Self-starter and able to prioritise \n\n* Process-oriented and strategic thinker \n\n\n\n\nWhat you’ll get in return:\n\n\n* Competitive package based on experience\n\n* 25 days holiday a year plus bank holidays\n\n* The freedom to work wherever suits