Pure Storage is hiring a Remote Account Executive SLED IA NE
\nSHOULD YOU ACCEPT THIS CHALLENGE… You will:\n\nAs part of the SLED Account Executive team you will be responsible for the following in your territory:\n\n\nEvangelize our radically simple, all-flash enterprise storage technology and data solutions, ensuring customers fully grasp Pure’s total value proposition\n\nBuild and invest in relationships with customers to establish Pure’s value, continually driving the highest customer satisfaction ratings in the industry\n\nLead pursuit teams and develop account plans to make sure all internal resources are engaged to execute and win new Pure Customers \n\nDrive and manage a healthy and robust pipeline of sales activity to assure quarterly and annual quotas are met or exceeded\n\n\n\n\nWHAT YOU’LL NEED TO BRING TO THIS ROLE...\n\n\nDemonstrated experience building and managing SLED accounts in territory\n\nAuthenticity and a genuine desire to engage customers and understand their business challenges \n\nThought leadership, creativity and a Challenger Mindset; the ability to apply your customer insights and expertise in technology solutions to position Pure’s portfolio to solve persistent problems\n\nAvid hunter with proven prospecting skills, consistently opening doors to new customers and navigating seamlessly between the boardroom and the data center while passionately positioning the advantages of a Pure Storage solution\n\nExcellent interpersonal skills including written and oral communication, able to build relationships easily and deepen them over time\n\nAbility to assess, plan, and actively manage a territory to achieve maximum revenue and efficiency\n\nExpertise leading a complex sales process with multiple stakeholders, while fostering teamwork and shared ownership internally and with Partners\n\nConsistent track record of exceeding quota and driving reference-able business.\n\nPassionate about post-sales customer success\n\n7 + years of outside sales with a focus on new logo acquisition or business development; consistently delivering $5-$10M per year in revenues\n\n\n\n\n#LI-CS2\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Analyst, Finance, Non Tech, Sales, Angular, Senior, Legal and Engineer jobs that are similar:\n\n
$65,000 — $115,000/year\n
\n\n#Location\nIowa City, Iowa, United States
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Pure Storage is hiring a Remote Service Account Manager
\nSHOULD YOU ACCEPT THIS CHALLENGE... \n\nPure Storage is actively seeking a Service Account Manager (SAM), passionate about customer relationships and success, to drive customer satisfaction and be a trusted advisor who personalizes each customer’s Pure experience. As a key member of the Pure Customer Experience team, you’ll support our largest and most strategic accounts. \n\nThis role is responsible for owning the customer service delivery relationship, managing on-boarding, support, services, adoption, training, renewal and maintenance tracking, up-selling, customer satisfaction, and education. You will be the customer advocate, bridging communication between various business functions within Pure. This role is essential to providing best-in-class service and support to enable successful deployment, delivery, and value realization of Pure products and services. You will have a deep understanding of the customer's environment, in order to proactively reduce support incidents, promote system health, and deliver effective solutions to both technical and non-technical end-users.\n\nWHAT YOU WILL BE DOING\n\n\n* Own the overall customer service delivery relationship, orchestrating the customer experience in our largest and most strategic accounts \n\n* Responsible for service delivery of: inventory management, best practice guidance, support engagements, and customer training opportunities \n\n* Communicate service updates regarding support escalations, incident tracking, problem identification, root cause analyses, and issue resolution\n\n* Serve as customer advocate and effective conduit into various internal teams, including Sales, Support, Engineering, Product Management, Legal, Finance, and executive leadership\n\n* Use executive level communication skills to effectively manage stakeholder relationships\n\n* Establish yourself as a trusted advisor and subject matter expert through regular operational and strategic management reviews, including proactive risk analysis, deployments, migrations, capacity planning, and expansions\n\n* Accelerate customer’s business priorities and operational objectives through analyses of environment, roadmap, and IT initiatives \n\n* Craft and deliver strategic customer experiences that increases customer contract value, customer satisfaction, and brand loyalty \n\n* Collaborate with internal account teams to identify new, customer-inspired opportunities and business solutions\n\n* Manage and coordinate Pure implementations within prescribed change control windows\n\n* Develop and maintain a deep understanding and knowledge of Pure’s products and services\n\n* Participate in sales and services growth planning, technical and support escalation sessions, root cause analysis delivery, and customer training opportunities\n\n* Conduct quarterly on-site review and roadmap discussions\n\n\n\n\nWHAT YOU’LL NEED TO BRING TO THIS ROLE... \n\n\n* 5 + years experience in customer success, professional services, or similar roles preferred \n\n* Prior experience and knowledge of the storage or adjacent industry \n\n* Experience in a customer satisfaction/success focused environment \n\n* Ability to influence cross functionally and in a matrix environment \n\n* Excellent collaboration, organization, project management, presentation, and problem-solving skills\n\n* Outstanding writing and verbal communication skills; including the ability to clearly articulate technical issues to technical/non-technical audiences, and explain business impact through reports and presentations to customer and Pure leadership\n\n* Demonstrated ability to handle critical issues, drive discussions, and present internal and customer issues at the executive level\n\n* Ability to manage multiple customers, projects, and tasks, with effective time management capabilities\n\n* Bachelor’s Degree and/or equivalent work experience is required \n\n* ITIL, PMP, PMI, or Six Sigma certifications are a plus\n\n* Previous Salesforce/ServiceNow experience is a bonus\n\n* Must be located in Eastern US Time Zone\n\n* Must be authorized to work in the USA without Visa sponsorship \n\n\n\n\nPure Storage applies a geographic based pay structure depending on an employee’s location.For applicants located in Colorado (as required by SB19-085)\n\nThe annual base salary range is: $90,000 - $135,000. This role may be eligible for incentive pay and/or equity.\n\nUS Benefits Summary\n\n\n\nFor applicants located in New York (as required by New York City Human Rights Law 2022/032):\n\nThe annual base salary range is: $112,000 - $168,000. This role may be eligible for incentive pay and/or equity.\n\nUS Benefits Summary\n\n\n\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales and Sales jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Pure Storage is hiring a Remote Knowledge Architect
\n \n\nSHOULD YOU ACCEPT THIS CHALLENGE…\n\nWe're looking for a Knowledge Architect who is customer-obsessed and driven to innovate as we build and transform how we educate and develop employees, customers, and partners. The right candidate is creative, not afraid to roll up their sleeves, and has demonstrated drive to solve real customer problems and revolutionize the way people connect to knowledge. This individual will need to be self-motivated, highly organized, and have what it takes to challenge the status quo. With this career opportunity, you will leverage your skills and experiences in knowledge management and communities to help build and grow knowledge-sharing solutions that deliver incredible results. This individual contributor role will report to the Performance, Education, and Knowledge (PEAK) team as part of the global Customer Experience (CX) organization comprising Technical Services, Professional Services, Customer Success, and Pure PEAK. Some key responsibilities include:\n\n\nAct as the technical systems owner and designer for our Knowledge and Community initiatives\n\nEvaluate and research new technologies and processes to contribute to the continuous improvement of our strategy\n\nTake the lead on project management, deployment, and timeline for new systems, integrations, and upgrades\n\nDevelop, implement, maintain, and communicate ServiceNow Knowledge frameworks, standards, procedures, tools, and resources to meet the needs of customers, partners, and employees\n\nDesign spaces that encourage knowledge to be created, captured, and shared\n\nOversee the relationship between Pure Storage and our technology partners for bug resolution, process improvement, change management, and feature evaluation\n\nWork with the Pure PEAK team to design and automate workflows that streamline our ability to support our customers both internally and externally\n\nOwn the relationship between our team, IT, and other operational teams to collaborate on cross-functional solutions and standards\n\nProvide operational support such as user access, new author onboarding, general enablement, and systems troubleshooting\n\nPartner with the Sr. Knowledge Manager to establish key performance indicators and deliver a dynamic reporting strategy within ServiceNow\n\nAssess the current state of our taxonomy and metadata namespace management and lead a program to improve our existing capabilities\n\nDevelop instructional content for internal and external stakeholders on interfacing with knowledge and community systems and workflows\n\nProvides oversight of select deployed programs and/or services for continued delivery, evaluation, and continuous improvement through effective project and change management\n\nEffectively communicates with team members, business partners, and key stakeholders on any initiative, change, and recommendation\n\nIdentify opportunities for automation and oversee third-party vendor relationships to implement solutions\n\nOwn the user acceptance testing (UAT) workflows for new process rollouts and upgrades\n\n\n\n\n\n\nWHAT YOU’LL NEED TO BRING TO THIS ROLE…\n\n\nBS degree or equivalent practical experience\n\n5+ years experience in knowledge and/or community management\n\nExperience with ServiceNow knowledge and/or community required\n\nProficiency in translating high-level business goals and objectives into detailed project plans, delivery estimates, and execution on the strategy\n\nAbility to communicate highly technical projects, concepts, and updates to a non-technical audience of stakeholders and executives\n\nExcellent writing, editing, and proofreading skills\n\nAbility to support multiple projects in a fast-paced environment\n\nExceptional verbal and written communication skills\n\nExpert in influence and negotiation, with a deep understanding of effective change management\n\nExperience evaluating, gathering, and writing requirements for knowledge and/or community technologies\n\nAbility to work independently, but also able to collaborate with others with a positive attitude\n\nExperience leading complex programs of work with multiple stakeholders/partners using very strong program and project management skills\n\nEntrepreneurial attitude and desire to try new methods, tools, and processes to improve knowledge sharing experiences\n\nExperience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance\n\nSignificant experience working where customer satisfaction is paramount in a service delivery care environment\n\nWillingness and eagerness to learn new things, such as new programs, tools, or procedures\n\nExperience writing and executing User Acceptance Testing scripts and planning is a plus\n\nExperience with collaboration tools such as Confluence/Jira, Google Suite, and Smartsheet is a plus\n\nHands-on experience with collection, creation, editing, tagging, and curation of knowledge assets is a plus\n\nExperience with Knowledge-Centered Services (KCS) and/or DITA Framework a major plus. \n\nPrevious experience working in a technical support and/or customer support organization is a strong plus\n\n\n\n\n#LI-REMOTE\n\nFor applicants located in Colorado (as required by SB19-085) \n\n\n* The annual base salary range is: $98,000 - $147,000. This role may be eligible for incentive pay and/or equity. \n\n* US Benefits Summary\n\n\n\n\nFor applicants located in New York ( as required by New York City Human Rights Law 2022/032):\n\n\n* The annual base salary range is: $123,000 - $185,000. This role may be eligible for incentive pay and/or equity. \n\n* US Benefits Summary\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Video, SEO, Marketing, Digital Nomad, DevOps, Engineer, SaaS, Senior, Sales, Testing, HTML, Microsoft, Mobile, Consulting, Backend, Python, React, JavaScript and Analyst jobs that are similar:\n\n
$60,000 — $115,000/year\n
\n\n#Location\nMountain View, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Pure Storage is hiring a Remote Alerts Program Manager
\nBE PART OF BUILDING THE FUTURE.\n\nSince our founding in 2009, Pure Storage has empowered innovators to build a better world with data. In less than eight years, Pure reached $1B in sales, faster than nearly every enterprise company in history, and our incredible growth continues to outpace the competition.\n\nOur mission? Deliver a simple, evergreen data platform that enables everyone to turn data into intelligence and advantage. The secret sauce? More than 3,000 team members (and growing!) around the world who join forces to invent the next big thing. And then the next one. \n\nThe world is experiencing a revolution driven by next-generation technology like AI, machine learning, virtual reality, quantum computing, and self-driving cars—all of which require unprecedented amounts of data. This sets the stage for Pure’s technology to grow exponentially in the coming years. \n\nWe’ve only scratched the surface of our ambitions, and as we continue to gobble up market share, we’re blazing trails and setting records: \n\n\n* For five straight years, Gartner has named Pure a leader in the Magic Quadrant for Solid-State Arrays and in 2019, Gartner named Pure a leader in the Magic Quadrant for Primary Storage.\n\n* Our customer-first culture and unwavering commitment to innovation have earned us a 2019 Medallia Net Promoter Score, certified by Owen CX, in the top 1% of B2B companies.\n\n* Pure puts a premium on the future, investing 26% of revenue into R&D.\n\n\n\n\nIf you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.\n\nSHOULD YOU ACCEPT THIS CHALLENGE...\n\nPure Storage has Support centers in Mountain View, CA, Lehi, UT, Dublin, Ireland & Singapore, Asia. Our culture focuses on 5 key values – Persistence, Creativity, Teamwork, Ownership, and Customer First. Pure Storage is looking for an Alerts Program Manager. In this role you will act as a subject matter expert for alerting at Pure. This role requires a deep understanding of Pure Storage products and processes. This includes an understanding of Support, Engineering & Customer Experience in relation to alerts. This requires background knowledge internal to Pure & its products. Any change to alerting can be costly to the business and it requires a strong attention to detail. \n\nThe goal of this organization is to help our customers solve problems quickly, efficiently and build the muscle to solve problems that would ordinarily have to be sent to the Development team to solve. This position is ideal for a strong alerts program manager looking to take the next step in their career and work in a fast-paced, entrepreneurial culture.\n\n\n* Work with various stakeholders in Engineering and Technical Services to develop, evaluate and improve on alerts in order to better support Pure products and services\n\n* Monitor internal channels for alert creation, updates and review\n\n* Review and manage alert deployment routing rules\n\n* Create, send and maintain KPI report on alert trends (case creation/reduction, signal/noise, new alert stats, etc)\n\n\n\n\n \n\nWHAT YOU’LL NEED TO BRING TO THIS ROLE…\n\n\n* Minimum 5 years of experience in customer-facing, technical support work preferably with Pure Storage Support\n\n* Ability to read and modify JSON/Python at a basic level\n\n* Strong organizational skills\n\n* Basic understanding of FSM, in particular how it can be leveraged with the “Global Alert Router” (GAR)\n\n* Basic/Intermediate understanding of SQL (Snowflake, Tableau, PowerBI)\n\n\n\n* Intermediate understanding of ServiceNow case tables & usage (Optional if you are stronger with SQL and are able to navigate case data effectively) \n\n\n\n* Ability to effectively search Jira (JQL) and self-service information on bugs, code deployment process and code changes\n\n* Ability to utilize git & navigate code changes\n\n* Have experience with fuse & support tools, and be able to quickly advise on tools to help investigate alerts\n\n* Prior technical services experience at a storage or industry related company is a bonus.\n\n* Strong written and verbal communication skills, soft skills, and ability to present information in a clear and concise manner.\n\n* Some travel between Mountain View, CA and Lehi, UT may be required\n\n* Must be able to work: Monday - Friday 7:00 am - 4:00 pm PT\n\n\n\n\n \n\nBE YOU—CORPORATE CLONES NEED NOT APPLY.\n\nPure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.\n\nThrough our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.\n\nAnd because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.\n\nPURE IS COMMITTED TO EQUALITY.\n\nPure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]\n\nAPPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.\n\nIf you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.\n\nDEEMED EXPORT LICENSE NOTICE.\n\nSome positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.\n\nFor Colorado Applicants (as required by SB19-085):\n\n\nMinimum annual base salary of $124,000. This position may be eligible for incentive pay and/or equity. \n\nUS Benefits Summary \n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Senior, Sales, Design, Marketing, Digital Nomad, Consulting, API, Jira, Python, Testing, JavaScript, Cloud, Linux, iOS, Analyst, Finance, Ruby, Engineer, Backend, Salesforce, HR, Excel, Docker, Mobile, Travel and Git jobs that are similar:\n\n
$65,000 — $120,000/year\n
\n\n#Location\nLehi, Utah, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Pure Storage is hiring a Remote Senior Manager CX Product Management
\n \n\nSHOULD YOU ACCEPT THIS CHALLENGE...\n\nAs Senior Manager of CX Product Management, you will lead all aspects of Product Management for Pure’s fast-growing professional services and solutions portfolio. Professional Services are a key part of helping customers to quickly realize the full value of Pure’s Modern Data Experience and a major component to achieving world-class customer NPS scores!\n\nYou’ll work closely with the Pure Customer Experience (CX) team, customers, sales leadership, and our partner organization to set the strategic direction for Pure’s industry-leading services portfolio.\n\n\nCollaborate with the Professional Services Delivery team and lead a professional services product portfolio strategy including roadmap, value differentiation, and competitiveness along with ensuring operational excellence and readiness for launch.\n\nAssess the competitive and market landscape and accurately predict trends\n\nMasterfully execute plans to drive awareness, value messaging, competitiveness, and operational excellence around all professional services.\n\nDesign, develop, and test innovative pricing models and build the foundational standard work necessary to effectively commercialize and operationalize.\n\nDevelop formal mechanisms to capture ongoing customer and field feedback on our professional services and incorporate learnings into the formal product roadmap.\n\nDevelop a business case to justify investments that show financial ROI to formally create professional services products.\n\nCollaborate with go-to-market teams, services delivery teams, and product teams to expand the services portfolio around Pure’s Modern Data Experience.\n\nLead the definition, pricing, packaging, and route to market decisions that shape a compelling services roadmap focused on customer outcomes.\n\nOwn business stakeholder buy-in on roadmap direction, be a trusted strategic adviser for the Pure executive team.\n\n\n\n\n \n\nWHAT YOU’LL NEED TO BRING TO THIS ROLE...\n\n\n8 years of services, solution, or product management experience.\n\nAbility to communicate persuasively, develop and deliver data-driven presentations to a wide variety of internal and external audiences.\n\nDemonstrated experience successfully working in a matrixed environment.\n\nStrong analytical, problem-solving, and process skills.\n\nWe are a high-growth company - you will need to be able to manage multiple complex tasks simultaneously.\n\nCreative thinker who loves to innovate, influence, and execute.\n\nAbility to travel and willingness to work flexible hours to accommodate the needs of customers and sales teams\n\nExperience working with as-a-service and recurring revenue models is a plus\n\nChannel partner experience a plus\n\nMBA preferred but not required\n\n\n\n\n \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Cloud, NoSQL, Senior, Sales, Engineer, Design, Finance, Digital Nomad, Accounting, Payroll, SaaS, Salesforce, Marketing, React, Travel, Mobile, Android, Testing, Microsoft, Scrum and Legal jobs that are similar:\n\n
$65,000 — $120,000/year\n
\n\n#Location\nMountain View, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Pure Storage is hiring a Remote Technical Services Engineer FlashArray
\n \n\nSHOULD YOU ACCEPT THIS CHALLENGE\n\nPure Storage Support is growing and going virtual on the East Coast! This is an exciting time for Pure as a company and we hope that you want to be a part of that excitement too!\n\nLet’s start by telling you a little bit about Pure Storage Technical Services. We have Support centers in Mountain View, CA, Lehi, UT, and Dublin, Ireland. You will be part of the best Support team in the industry. How do we know that? Our customers and our NPS number tell us so! The Puritan culture focuses on 5 key values – Persistence, Creativity, Teamwork, Ownership, and Customer First. We hope you share the same values.\n\nWe are looking for Technical Support Engineers to join our 24x7 Support team based within the East Coast time zone. You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our Flash Array product. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company.\n\nSound like the kind of fun and fast paced role you’re looking for? Then let us share a little bit about the qualities we’re seeking in an ideal candidate. We’re looking for someone who is analytical, driven, a solution seeker, and has a sense of ownership. Since we’re a team-oriented group, we’re hoping that you’re a true team player too!\n\nResponsibilities\n\n\nAdvanced ServiceNow Case management\n\nProactively seek to understand customer expectations.\n\nAnswer and resolve support cases across all severity levels.\n\nActively engage the customer in professional manner via variety of methods. \n\nOwn, track and maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers;\n\nExperience balancing workloads across teams\n\nProvide ideas and assist with creation of documentation FAQ / KB article when needed\n\nTroubleshoot, research, and resolve issues, using internal tools, and knowledge base, peer to peer collaboration and other tools you will learn in this role.\n\nManage multiple projects/support cases simultaneously.\n\nChampion customer issues internally and represent the company externally.\n\nLeads large multi participant customer calls, including hot escalations.\n\nNormally receives little instruction on day-to-day work, general instructions on new assignments.\n\nWeekend, holiday, and on call duties as required.\n\n\n\n\n \n\nWhat You Bring to the Team\n\n\nAssociates Degree +1 year experience or 3 years direct experience\n\nGood organizational and time-management skills.\n\nExceptional interpersonal skills.\n\nProven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources.\n\nProven technical troubleshooting skills in a complex multi-platform-system-vendor environment.\n\nExperience in supporting both hardware, and software products.\n\nAbility to triage issues, and escalate them to appropriate engineering groups as necessary\n\nAdvanced to expert knowledge of technologies such as operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, and storage area networks.\n\nAdvanced knowledge and ability to troubleshoot Networking, Latency, Replication, Performance and Space issues.\n\nDemonstration of subject matter expertise in one or more of the following: NFS, S3, Native SMB, LDAP, IPv6.\n\nExperience with dispatching hardware\n\n\n\n\nDesired skills\n\n\nSecond language preferable but not required.\n\nGovernment clearance\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior, Excel, iOS, Software, Mobile, Engineer, Git, Education, Ads, Design, Web, React, Jira, Android, Digital Nomad, Cloud, Developer, Legal, InfoSec, Salesforce, Developer, DevOps, Backend, Travel, HTML, Marketing, Sales, Internship, Serverless, Apache, Medical, HR, SaaS, Golang, Analyst, Finance, SEO, Assembly, Node and Accounting jobs that are similar:\n\n
$67,500 — $120,000/year\n
\n\n#Location\nAtlanta, Georgia, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Pure Storage is hiring a Remote System Test Engineer FlashArray
\nQA Systems Testing Engineer, FlashArray\n\nBE PART OF BUILDING THE FUTURE.\n\nSince our founding in 2009, Pure Storage has empowered innovators to build a better world with data. In less than eight years, Pure reached $1B in sales, faster than nearly every enterprise company in history, and our incredible growth continues to outpace the competition.\n\nOur mission? Deliver a simple, evergreen data platform that enables everyone to turn data into intelligence and advantage. The secret sauce? More than 3,000 team members (and growing!) around the world who join forces to invent the next big thing. And then the next one.\n\nThe world is experiencing a revolution driven by next-generation technology like AI, machine learning, virtual reality, quantum computing, and self-driving cars—all of which require unprecedented amounts of data. This sets the stage for Pure’s technology to grow exponentially in the coming years. \n\nWe’ve only scratched the surface of our ambitions, and as we continue to gobble up market share, we’re blazing trails and setting records:\n\n\nFor five straight years, Gartner has named Pure a leader in the Magic Quadrant for Solid-State Arrays and in 2019, Gartner named Pure a leader in the Magic Quadrant for Primary Storage.\n\nOur customer-first culture and unwavering commitment to innovation have earned us a 2019 Medallia Net Promoter Score, certified by Owen CX, in the top 1% of B2B companies.\n\nPure puts a premium on the future, investing 26% of revenue into R&D.\n\n\n\n\nIf you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.\n\nSHOULD YOU ACCEPT THIS CHALLENGE...\n\nThe FlashArray team builds the industry’s most innovative, high-performance, and highly available portfolio of products that are designed for the most demanding mission critical applications. While we deliver a hardware storage array, over 90% of our engineering staff are software engineers. Our customers are the most important part of our business and they love FlashArray for it's simplicity of management, the constant flow of new and exciting upgrades, and ability to live on the cutting edge of technology while never taking downtime, ever. Most recently, we extended the value of our FlashArray capabilities into the cloud with CloudSnap and Cloud Block Store for AWS. These new innovations enable our customers to leverage the agility of the public cloud for both traditional IT and cloud-native applications. What you'll be doing:\n\n\nEnsuring FlashArray product and features ship with the highest quality.\n\nCreate System test designs that focus on FlashArray Feature Interoperability at Scale, Automate workflows and find high value defects to assure quality of anything we ship.\n\nWork with Support and Escalation teams to help reproduce and root cause customer issues Identifying, analyzing, and documenting any defects discovered during testing.\n\nDesign and build tools that make it efficient to execute and triage a large number of test scripts\n\nDeploy a number of customer applications and integrate them to create repeatable workflows to test customer use cases\n\nUnderstand the inner workings of features to target specific failure domains in our stack to make the product/features fault tolerant and resilient.\n\nContinuously look for test gaps, perform root cause analysis & close loop on customer found defects.\n\n\n\n\nWHAT YOU’LL NEED TO BRING TO THIS ROLE...\n\n\nBS in Computer Science or equivalent.\n\n5+ years of software system testing experience, or equivalent.\n\nStrong knowledge of System testing using end-to-end Automation\n\nExperience in qualifying enterprise products in cloud and container platforms (AWS, Azure, Google Cloud, Kubernetes, Docker)\n\nExperience with any virtualization technologies: VMware, Hyper-V, OpenStack, Oracle deployment and customer use cases.\n\nExperience with multiple operating systems: Linux, Solaris, Windows.\n\nHands on automation in Python or similar scripting languages\n\nPreferred but not required - storage protocols Fibre Channel, FCoE, iSCSI, NVME.\n\nAbility to independently deploy and maintain test environments.\n\nProven analytical and creative problem-solving abilities.\n\nCapable of prioritising multiple projects in a fast-paced environment.\n\nNatural curiosity with excellent written, oral, and interpersonal communication skills.\n\nMust be willing and able to work in an open office, team environment.\n\n\n\n\nBE YOU—CORPORATE CLONES NEED NOT APPLY.\n\nPure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.\n\nThrough our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.\n\nAnd because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.\n\nPURE IS COMMITTED TO EQUALITY.\n\nPure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Video, API, Travel, Senior, Engineer, Backend, Analyst, iOS, Developer, Finance, Mobile, Android, Digital Nomad, Education, Salesforce, Legal, Sales, SaaS, Growth, Ads, Software, Test, Medical, Accounting, Director, Marketing, Junior, Ecommerce, Shopify, Microsoft, Cloud, Python, DevOps, Assembly, HR, Excel, Amazon and Java jobs that are similar:\n\n
$70,000 — $117,500/year\n
\n\n#Location\nIndia - Remote
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When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Pure Storage is hiring a Remote Senior Curriculum Developer
\n \n\nSHOULD YOU ACCEPT THIS CHALLENGE... \n\n\nWe're looking for a Sr. Curriculum Developer who is customer-obsessed and driven to innovate as we build and transform how we educate and develop employees, customers, and partners. The right candidate is creative, not afraid to roll up their sleeves, and has a demonstrated drive to solve real customer problems and revolutionize the way people build skills and capabilities. This individual will need to be self-motivated, highly organized, and have what it takes to challenge status-quo. With this career opportunity, you will leverage your skills and experiences in learning and development to help build and grow education solutions that deliver incredible results. This individual contributor role will report to the Performance, Education, Knowledge Team as part of the global Customer Experience organization comprising Technical Services, Professional Services, Customer Success, and Portfolio. Some key responsibilities include:\n\n\n* Prioritize, plan, lead, and develop curriculum development projects and programs.\n\n* Partner with functional stakeholders and L&D team members in a consultative manner to align learning solutions with development needs.\n\n* Work with key stakeholders and subject matter experts across functional teams and roles to translate business needs to effective training through innovative design and development techniques.\n\n* Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment. \n\n* Develop a variety of high-quality and innovative content that best fits the learner needs (online, classroom, virtual, blended, exercises, tutorials, job aids, assessments, and other methods of learning) including social or connected learning strategies, and multimedia based assets.\n\n* Coach and mentor junior developers in use of design, authoring, and tools.\n\n* Review standard curriculum design and development templates for use across L&D to drive consistency in materials development, delivery methodology, or delivery vehicles.\n\n* Apply branding, graphics, interaction and more in an effective manner.\n\n* Continuously innovate designs of new content and learning experiences.\n\n* Design process to track and analyze curriculum effectiveness of training programs, apply feedback as needed, and establish a maintenance cycle for content.\n\n\n\n\n \n\nWHAT YOU BRING TO THE TEAM....\n\n\n* BS degree or equivalent practical experience\n\n* Minimum 6-7+ years working in a content or curriculum designer-related role\n\n* Previous experience working in a technical support and/or customer support organization is a strong plus\n\n* Experienced using video editing tools (Final Cut, Adobe Creative Cloud, Adobe Premier, After Effects, Articulate 360, Articulate Rise, Vyond, Camtasia)\n\n* Extensive knowledge and experience using various graphic design styles and techniques\n\n* Experience with learning management systems to publish and manage content\n\n* Experience working with and integrating the use of knowledge bases and online reference for learning and performance support.\n\n* Strong program manager with excellent verbal and written communication skills. This includes skill in collaborating with subject matter experts and managers to help write, design, and develop, and manage projects.\n\n* Experience with leading projects for an entire group or department, or a major piece of a larger cross company product or project.\n\n* Significant experience working where customer satisfaction is paramount in a service delivery care environment\n\n* Significant experience in courseware development of a complex nature, demonstrating agility, speed, and efficiency of advanced instructional design, in a highly changing environment.\n\n* Experience with current instructional design innovation and technology\n\n* Portfolio/work examples required for consideration\n\n\n\n\n \n\nPure Storage applies a geographic based pay structure depending on an employee’s location. For applicants located in Colorado (as required by SB19-085):\n\n\n* The annual base salary range is: $112,700 - $169,400. This role may be eligible for incentive pay and/or equity. \n\n* US Benefits Summary\n\n\n\n\n\n \n\n\n\n\n\nBE YOU—CORPORATE CLONES NEED NOT APPLY.\n\nPure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.\n\nThrough our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.\n\nAnd because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.\n\nPURE IS COMMITTED TO EQUALITY.\n\nPure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. If you need assistance or an accommodation due to a disability, you may contact us at [email protected]\n\nAPPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.\n\nIf you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Video, Education, Senior, Junior and Medical jobs that are similar:\n\n
$80,000 — $120,000/year\n
\n\n#Location\nMountain View, California, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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