\nWeโre growing fast and weโre looking for people who love to build things: products, companies, markets, and their careers! Think you have what it takes to work on one of the best teams in the industry? Read on.\n\nWe are looking for a Support Engineer who can be flexible on shifts. This is a growth role and a great entry point for an ExtraHop career. Real opportunities exist for career advancement within Support or in other business units. Support is the place to prove your worth and develop a base for career growth in the company.\nDuties and Responsibilities \n\nAs part of the Support team, you will be both working with customers to resolve technical issues using a variety of internal resources and providing data analysis to understand and troubleshoot systems. \n\n\n* Provide hardware and firmware deployment support for ExtraHop appliances, including issues with data feeds from network infrastructure, virtual switches, and packet forwarders\n\n* Document incident cases, feature requests, and customer questions\n\n* Escalate technical cases to the appropriate technical resource\n\n* Act as the single point of contact for customer questions and concerns\n\n* Provide professional, concise communication with customers\n\n* Act as a team player to augment the Remote Data Analysis team duties including preparation of analysis reports\n\n\n\n Required Qualifications and Experience\n\nWeโre looking for a Support Engineer who can help us grow to the next level as a company. As a starting point for this hands-on position, youโll need the following background:\n\n\n* At least one years of experience in IS or IT\n\n* Experience with Unix/Linux based operating systems\n\n* Working knowledge of networking and virtual systems\n\n* Working knowledge of the OSI Model\n\n* Excellent customer service, organizational, and documentation skills\n\n* Working knowledge of networking protocols including TCP/IP, DNS, DHCP, and multicast\n\n* Working knowledge of application protocols including HTTP, SSL, FTP, SMTP, and LDAP\n\n* Four-year degree or equivalent in a related discipline such as information technology, computer science, business, or engineering\n\n\n\n\n#LI-REMOTE #LI-KI1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Video, Senior, Engineer, Backend, HR, Python, Docker, Mobile, Marketing, Stats, Design, Digital Nomad and Testing jobs that are similar:\n\n
$60,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSeattle, Washington, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.