CareRev is hiring a Remote Customer Success Manager
\nWhat Youโll Do:\n\nConfirm orientation logistics with the facility \n\nResponsible for 5 or more facility touches, weekly\n\nWeekly touchpoints with regional Credentialing Specialists\n\nWeekly touchpoints with Enterprise Account Manager/Director of Strategic Accounts\n\nManage 1-2 Systems or at least 5 Facilities (depending on complexity/size of account of facility Director of AM to decide complexity/size)\n\nTroubleshoot in-app issues pertinent to daily facility operations/training\n\nRespond to general client questions around professionals and coordinating response with Onboarding team\n\nResponsible for day-to-day facility operations post-Implementation\n\nGrow and maintain relationships with Facility Operators (end-users utilizing the CareRev app non-C Suite) \n\nMeet with regional team and provide updates to GM and DSAs on health of the facility & present needs/escalations/forecasting strategically \n\nIdentify friction points to discuss with the GMs and DSAs- start slab and fill out weekly (wins, concerns, opportunities, orientation seats, funnel metrics, cancellation metrics)\n\nIdentify and escalate changes related to regional waitlisting/onboarding settings\n\nWork cross-functionally with other internal teams and submit tickets for new features/updates to the CareRev backend tool\n\nAct as subject matter expert, ready to speak to client risks and mitigation plans in client-facing meetings \n\nAttend client facing meetings as needed\n\nFacilitate weekly regional scrum/ team meetings \n\n\n\n\nWhat Weโre Looking For:\n\nA minimum of 1-2 years experience in a client or customer-facing role.\n\nData-driven and comfortable with holding the team accountable to monthly KPIs. \n\nStrong written and verbal communication skills including the ability to lead internal and external client-facing meetings. \n\nComfort around using various tools such as G-Suite, Microsoft Office, Salesforce, Zoom, Slack, Salesforce, and proficient with presentation software. \n\nAn enjoyment in identifying process improvements and working collaboratively across teams.\n\nFlexibility, a creative mind-set when solving problems, and the ability to thrive in a fast-paced, start-up environment.\n\nBonus: you have previous experience at a health-tech startup\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Video, SEO, Marketing, Digital Nomad, DevOps, Engineer, SaaS, Senior, Sales, Testing, HTML, Microsoft, Mobile, Consulting and Backend jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
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