Roofr is hiring a
Remote Customer Success Manager
\n\nWeโre growing quickly, and weโre looking for exceptional people to join us on this incredible journey. \n\nWe are obsessed with building the most trusted roofing platform in the world so our customers can power their growth with intelligence. Roofr is the all-in-one sales toolbox for roofers, including instant customizable aerial roof measurements with a drone, satellite, or blueprints imagery! In addition, our clients have the ability to immediately create visually stunning, robust and automated proposals that help create a great client experience leading to a higher close rate. Our future roadmap is clear and filled with exciting products such as payment processing, consumer financing, workflow automation, and more!\n\nOur Mission is to ensure every family has access to protect their home with an affordable roof. We have amazing culture, great founders, and strong financials (profitable unit economics, strong revenue growth and best-in-class company metrics - including CAC payback of a few months!!). This is a great opportunity to be a part of an extraordinary start-up that is already successful, yet early enough to offer its team members significant growth, equity, and an opportunity to make an impact.\n\nBuilding a powerful user experience is what sets Roofr apart from all other roofing platforms. As an Engineer in an early stage and high growth company, you will have a large impact on both technical implementation and help steer our technology roadmap.\n\nRoofr is building our Customer Success team and we are looking for experienced Customer Success Manager (CSM) to help us shape and execute a scalable value focused customer success strategy. We work with hundreds of new customers each month and offer several products to help our customers as they grow. We are looking for a customer centric, results oriented CSR to join our team and help us help our customers. Retention, churn prevention, upselling and cross selling are the name of the game but always with the customerโs best interest at heart.\n\nWhat You'll Get to Do: \n\n\nIdentify & drive portfolio growth by continuous delivery of product value\n\nIdentify at risk patterns. Increase retention by monitoring customer activity & proactively engaging with customers\n\nEffectively collaborate with internal and external teams to drive successful end-to-end customer engagement campaigns for early-stage users.\n\nBe a voice for the customer internally and help senior leadership understand retention risks including product and service concerns.\n\nEscalate customer concerns and issues to the higher Management. Identify account growth opportunities before renewals and reach out to Customers. \n\n\n\n\nWhat You'll Bring to the Role:\n\n\n2-3 years of experience in Customer Success, Customer Retention, Consulting or Account Management experience\n\nExcellent communication and presentations skills, including both written and verbal, phone, email, and video meeting and webinars.\n\nStrong critical thinking, analytical and problem solving abilities. \n\nAbility to build rapport quickly, and to adapt relationships based on customer needs and engagement.\n\nYou are highly self motivated, efficient & capable of multi tasking.\n\nCapable of meeting strict deadlines.\n\nAble to work independently as well as part of a team.\n\nTech Savvy.\n\n\n\n\nBonus Points:\n\n\nExperience in a SaaS company.\n\nExperience in an early stage, high velocity startup environment.\n\nExperience in the construction technology space and/or two sided marketplaces.\n\nExperience in Upselling & cross selling.\n\n\n\n\nWhat we offer:\n\nWhen you join our team, youโre not just accepting a job. Youโre making a career move. Hereโs how weโll support you in doing some of the most impactful work of your career:\n\nVacation/Paid Time Off:\n\n\n* Start your journey with Roofr with 1 week of paid vacation\n\n* 1 Friday off per month (we call those our laundry days!)\n\n* Company wide paid shutdown for the week between Christmas and New Years (not counted towards your PTO)\n\n* Flexible and unlimited time off\n\n* Observe ~ 12 annual holidays\n\n\n\n\nWellness:\n\n\n* 70% coverage of medical, dental and vision insurance premiums for employee and up to 3 dependents\n\n* Holistic health benefits on day 1\n\n\n\n\nCulture:\n\n\n* Remote first with support for autonomous work\n\n* We host 2 killer retreats per year and great team building activities\n\n* Ample learning and development opportunities to continue growing your career\n\n* Monthly co-working space reimbursement\n\n* Home office setup & reimbursement: $70/month + Roofr will cover reasonable costs\n\n* We continuously celebrate and encourage transparency, individuality and uniqueness\n\n* Servant leadership approach\n\n* Weekly Friday paydays!\n\n\n\n\nAt Roofr, we celebrate individuality and uniqueness. Roofr is proud to be an equal opportunity employer. We are committed to building an organization that empowers inclusion and diversity. We encourage candidates and employees to be true to themselves and express all aspects of their identities. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Medical, SaaS, Consulting, Video, Senior, Sales and Engineer jobs that are similar:\n\n
$65,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
Apply for this job
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.