Glassdoor is hiring a Remote Customer Success Manager
About the Role:\n\nThe Customer Success Manager is a hardworking customer-facing professional who will engage, retain and drive our customersโ understanding of Glassdoor product offerings, with a focus on the growing Employer Branding and Online Recruiting space. The CSM is measured by product adoption and engagement as a means of driving retention in their book of business. The ideal candidate will be passionate about the customers they partner with, providing unique solutions and an outstanding customer experience.\n\nWhat You'll Do:\n\n\nAct as a trusted advisor, consultant, and subject matter expert to customers in relation to the full suite of Glassdoorโs products\n\nOnboard and educate customers about Glassdoorโs products\n\nProduce and conduct Executive Business Reviews, engaging with client counterparts at various levels of the organization as well as potential Agency partners\n\nSupervise, manage and optimize employer content and recruitment advertising campaigns including display advertising and profile branding to ensure consistent product performance and delivery\n\nPartner and work very closely with partners in Sales to define and achieve customersโ success criteria, demonstrate return on investment, and ensure customer renewal with Glassdoor product suite.\n\nBe a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, sales, marketing, finance, and product teams\n\nDevelop and maintain a deep understanding of customersโ business drivers and recruiting goals, and steer program activities to align with those initiatives\n\nKey proficiencies include:\n\nProduct delivery and expertise\n\nAnalytical and problem-solving skills\n\nManaging work and collaboration\n\nCommunication and emotional intelligence\n\n\n\n\nWhat You'll Bring:\n\n\n* A commitment to add to our culture of DEI\n\n5-8 years of experience in B2B environments with a preference for customer success, account management, sales or consulting background working with large enterprise (<10,000 employees) organisations\n\nExperience with talent acquisition, online recruiting, digital & branding advertising or employer branding is a plus.\n\nProven ability to collaborate and build strong relationships with customers especially at the Executive level in TA, HR, Marketing & Employer Branding\n\nProven track record of driving adoption and identifying/remediating risk with the goal to drive renewal, cross sell and upsells\n\nPassion for online advertising/media, marketing, and/or employer branding space is a must!\n\nExperience using SFDC (or similar CRM) and Customer Success Analytics platforms such as Gainsight or Totango are a plus\n\nCommitment to Glassdoorโs mission and values\n\n\n\nCompensation and Benefits\n\nBase Salary Range*: $93,600.00 - $140,400.00\n*Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less.\n\nAnnual Bonus Target**: 10%\n**Bonuses are paid in 6-month intervals, aligning with bi-annual performance reviews\n\n \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Marketing, Sales and Non Tech jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
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