Lyft is hiring a
Remote Product Designer Customer Care
\nAt Lyft, our mission is to improve peopleโs lives with the worldโs best transportation. To do this, we start in our own community by creating an open, inclusive, and diverse organization. We are reshaping cities to be built around people, not cars.\n\nAs a product designer at Lyft, you will be involved at every step of product development, from brainstorming broad ideas to ensuring design quality through launch. In this role, you will lead and own the experience for Customer Care. This is a pivotal role on the Customer Platform team, where youโll be devising the best way to detect and mitigate issues as they happen, saving drivers and riders time and minimizing effort by providing enhanced outcomes. Our aim is to be a retention driver of key members of our community by ensuring they have the best experience in the industry. \n\nIn a lot of ways, we function as a startup, meaning we all work closely and collaboratively across organizations to align on product vision and ship products. Our Design and Research teams live and breathe user-centered processes to create the best possible, end-to-end, experience for millions of Passengers and Drivers daily. We can be scrappy when we need to be, though we are always focused on quality and influence.\n\nAs a qualified candidate, you have a track record of designing successful solutions for users and the business. You are a strong cross-functional partner, a great communicator, and are able to take a solution from idea to implementation. You uphold a high-quality bar and have a strong appreciation for the details. Above all, you approach problems holistically and strategically and create elegantly simple solutions to multi-faceted problems.\nResponsibilities:\n\n\nProblem solve, think big, and explore divergent concepts/ideas while understanding how to converge and build iteratively towards your vision.\n\nPlan strategically and think tactically as a partner with product and engineering to define the future of the team.\n\nInfluence the shape of the product with research and data while executing design work using high quality wireframes, mockups, user journeys, and cross-platform interactive prototypes.\n\nAdvocate for design by sharing your work and presenting cross-functionally, while being able to precisely articulate design rationale.\n\nInspire the entire team (including your cross-functional) partners by bringing new ideas to the table.\n\nCreate a unified, end-to-end experience through close collaboration with team members from across the Product and Marketing Design Teams. \n\n\n\nExperience:\n\n\n4+ years of experience working in UX, UI, HCI related field with experience working on mobile\n\nExperience designing on multiple platforms (iOS, Android, Mobile web, Desktop, etc)\n\nExperience with messaging and customer relationship management products is a plus.\n\nHighly proficient with design and prototyping tools (Sketch, Figma, Principle, Invision etc.)\n\nExcellent oral and written communication skills\n\nExcellence in design craft\n\nAbility to work with a low-ego, highly collaborative, cross-functional team\n\nExcited about working in a fast-paced, dynamic startup environment\n\n\n\nBenefits:\n\n\nGreat medical, dental, and vision insurance options\n\nIn addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off\n\n401(k) plan to help save for your future\n\n18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible\n\nPre-tax commuter benefits\n\nLyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program\n\n\n\n\nLyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. \n\n\nUntil further notice, Lyft employees working in the United States in any capacity (on a daily or hybrid schedule, remote, or as a visitor) are required to provide proof of full vaccination against COVID-19. Employees are considered fully vaccinated two weeks after completion of the entire recommended series of vaccination (usually one or two doses) with a vaccine authorized to prevent COVID-19 by the federal Food and Drug Administration (FDA), including by way of an emergency use authorization. Lyft will maintain records associated with your vaccination history in a way that is compliant with all relevant Federal, state and local laws. Exceptions to this requirement are employees who require religious or medical exemption as approved through Lyft's accommodations process. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Product Designer, Mobile, Marketing and Medical jobs that are similar:\n\n
$67,500 — $122,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States