Duolingo is hiring a Remote Associate Customer Support Manager
\nOur mission at Duolingo is to develop the best education in the world and make it universally available. But weโve got more left to do โ and that's where you come in!\n\nDuolingo is the most popular language-learning application in the world, with over 500 million users and over half a billion exercises completed daily. Beyond our core learning product, we have also entered into literacy with Duolingo ABC and English proficiency testing with the Duolingo English Test.\n\nWe are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!\n\nWe are hiring an Associate Customer Support Manager to join a world-class company with a world-changing mission. Your main goal will be to deliver outstanding support to ensure a fun and worry-free experience for our learners! This is the ideal role for someone who is interested in improving existing customer support workflows and building an exceptional workforce in a fast-paced, innovative environment. You will be a champion for our users, working cross-functionally with other teams to report bugs and trends in learner feedback. This position requires a strong critical thinker who can help maintain our stellar metrics when supporting our premium subscribers.\n\nYou Will...\n\n\n* Monitor metrics to measure overall Customer Support team performance\n\n* Assist with ongoing hiring processes for our Customer Support team\n\n* Manage ongoing onboarding tasks for our Customer Support team\n\n* Build and craft troubleshooting communication for our customers\n\n* Manage execution and success of ongoing training programs for our Customer Support team\n\n* Track user trends and learner feedback\n\n* Work cross-functionally with other teams to track and triage bug reports\n\n* Engage our learners via top social media channels\n\n* Assist with special projects and have opportunities to take on increased responsibility\n\n* Be willing and able to be on call on a rotating basis in the evenings, on weekends, and on holidays\n\n\n\n\nYou Have...\n\n\n* Strong interpersonal and problem solving skills\n\n* Excellent attention to detail\n\n* Highly professional communication skills\n\n* Basic familiarity with Duolingo products, such as the Duolingo app and our website.\n\n* Ability to navigate and tackle projects independently without sacrificing quality of work\n\n* The interest in dissecting technical processes, improving upon them, and making them easily comprehensible by a variety of audiences\n\n\n\n\nRequirements: \n\n\n* Ability to work full-time from or relocate to Pittsburgh, PA\n\n* A bachelorโs degree or higher\n\n* Experience with CRM tools (i.e. Zendesk)\n\n* At least 2-3 years of proven experience\n\n\n\n\nExceptional Candidates Will Have...\n\n\n* Conversational in French, Spanish, or Portuguese\n\n* Experience working in tech\n\n* Experience working with remote workforces, especially those spread across multiple timezones\n\n\n\n\n\nWe aim to return to office, and as such are requiring all employees to be fully vaccinated against COVID-19.\n\nTake a peek at how we care for our employees' holistic well-being with our benefits here. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive, English and Education jobs that are similar:\n\n
$65,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nPittsburgh, Pennsylvania, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.