NextRoll is hiring a Remote Strategic Customer Success Manager
\n\n\nRollWorks, the B2B division of NextRoll, Inc., is seeking a Senior Strategic Customer Success Manager for our growing team. In this role, you will be instrumental in providing value to our customers, and therefore integral to growing our business. In this role you will be part of the โengine of Rollworksโ, a small but skilled team managing the relationships and strategies of Rollworkโs largest and most strategic customers, which comprises a substantial portion of the business unitโs overall revenue in a company that is both growing quickly and is profitable.\n\nThis role is open in our San Francisco, New York, Salt Lake City offices, or remote.\n\nOur work environment is one where ambition thrives and so will you. We help every employee discover their full potential by giving them opportunities to expand their skill set and develop their career at NextRoll. Don't think you have all the skills required for this role? That's okay, we're committed to helping all of our employees learn and grow.\nThe impact youโll make: \n\n\nYou are a crucial driver of success for our most tactically complex customers. You will acquire deep product knowledge and apply your customer facing skills to make an impact on product adoption, expansion, and retention for a very valuable customer base. \n\nYou will act as one of the primary customer contacts (along with your partner Strategic Account Manager) with a focus on driving product adoption and implementation, customer enablement of the platform and adoption of best practices, campaign management, as well as delivering value realization through reporting and analysis. \n\nYou will liaise with different internal support teams like Product Success, Customer Insights Analysts, Product Managers, Enablement, and Ad Ops, to triage best practices to translate into consultative input to the customer, so that they are successful on our platform and with their account based strategies overall. \n\nYou are ideally someone who is comfortable in a โstart-up environmentโ where change is not only expected but embraced for the opportunities it represents. You will use your ability to stay agile without losing sight of key objectives. You will be at the center and forefront of a rapidly evolving MarTech ecosystem and the expertise you develop in this role will pay dividends for your career. \n\n\n\nSkills youโll bring: \n\n\n5-7 years of Customer Success or AdOps experience, preferably in the adtech or account-based marketing industry\n\nSaaS Sales or Renewal process strongly preferred, Media knowledge preferred.\n\nExperience managing dozens of tasks simultaneously and comfortable with self-managed prioritization\n\nAbility to coordinate and organize several internal and external stakeholders to move fast and get things done\n\nHighly organized on different levels - from structuring customer calls / meetings / follow up, to maximizing your week, to planning your quarter\n\nBusiness acumen - ability to research companies and industries to understand and relate to customers, translate this into meaningful conversation\n\n\n\nBenefits and perks: \n\n\nCompetitive salary and equity\n\n100% employee coverage for medical, dental and vision premiums\n\nShort and long term disability benefits at no cost to the employee\n\nBasic life and AD&D insurance at no cost to the employee\n\n401K Plan (Pre-tax and Roth)\n\nCompetitive salary, equity, and fully covered medical\n\n4 weeks of paid time off and work/life balance\n\nUp to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)\n\nUp to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)\n\nJoin a community of fellow Rollers as a member of one of our Employee Resource Groups \n\nAmple opportunities to volunteer with local organizations with NextRoll Gives Back\n\n\n\nAbout RollWorks:\n\nRollWorks, a division of NextRoll, offers ambitious B2B companies an account-based platform to align their marketing and sales teams and confidently grow revenue. Powered by proprietary data and machine learning, RollWorksโ solutions address the needs of organizations large and smallโfrom those with best-in-class ABM programs to those just beginning their exploration. By empowering teams to identify their target accounts and key buyers, reach those accounts across multiple channels, and measure program effectiveness in their system-of-record, RollWorks is an indispensable platform for marketers and sellers who believe that an account-based approach is just good business. Take the lead and visit www.rollworks.com.\n\nWe are committed to building diverse teams of โRollersโ and are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please notify us to request accommodation. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Customer Support, Executive, Senior, Marketing and Sales jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nSalt Lake City, Utah, United States
Apply for this job
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
|