SpectrumAM is hiring a Remote FT PT Inbound Customer Service Representative
\n\nA vibrant\nculture is based on trust. With this in mind, we are reimagining a hybrid\nwork environment to help us collaborate and work more effectively. Our\nrecipe for productivity includes:\n\nEmpowerment\n+ Accountability = Freedom to determine the best remote work (away from\nyour team or office) based on your role, business needs, and leadership.\n\n\n\n\n\nThis is a partially remote position and you will need to be able to work out of the local office at times.\n\n\n\n\nCLICK HERE TO ACCESS THE TRAITS SURVEY\n\n\n\n\nNot your typical call center representative job!โฏ \n\n\n\n\n\nโฏ \n\nROLE: โฏHomeowner Services Representative \n\nHOURS:ย Monday-Friday, shifts between 8 am and 6 pm.\n\n\nREMOTE: Primarily remote,ย however some in-office hours will be required for the role.\n\n\n\n\n\nIf you are looking for a new career in a stable, recession-proof industry where you can use your incredible customer service skills to solve problems for our homeowners, then this might be the position for you. We are looking for someone that thrives in a fast paced multitasking, that can solve complex problems quickly โ with a smile! \n\n\n\n\nWHO IS SPECTRUM ASSOCIATION MANAGEMENT? \n\nWe are an HOA Management CompanyโฆโฏNO, NOT the internet company!!โฏWe manage the operations of a large amount of homeownersโ associations throughout Texas and Arizona. We are proud to be one of the most respected and recognized companies in our industry. Named Best Place to Work for the last 14 years in a row! We are energetic and passionate about our goals that have led to continued company growth, which translates to more opportunities for our employees (or as we call them, Oddballs!) \n\n\n\n\nWHO ARE WE LOOKING FOR? \n\nWe are looking for highly motivated people who can multitask across different communication platforms and have a passion for customer success.โฏ We operate a contact center with a friendly and team-oriented atmosphere where we support thousands of diverse requests daily. Our homeowners contact us in many channels โ phone, email, chat. Experience in a fast-paced call center environment or similar type of customer service role is desired, buy may not be required if you know you will excel in that type of environment. \n\n\n\n\n\nWe are currently hiring for both full and part time representatives. Shift hours may vary based on business needs, but will be between 8 am to 6 pm Monday to Friday. Some weekend work available, but not required.\n\n\n\n\nWe are closed on weekends and major holidays. We also provide a generous PTO program (5 weeks for every full timeย employee!) and paid volunteer time.\n\n\n\nโฏโฏ \n\nWhy are we becoming the next destination workplace for highly motivated professionals? \n\n\n* Best Places to Work Award winner for the past 14 years! \n\n* 5 weeks of PTO, and a full suite of benefits, 401k, etc. for full time employees.\n\n\n\n\n\n\n* Staggered daytime shift opportunities- no holiday, overnight, or weekend shifts!\n\n* Growth opportunities with our Career Track program \n\n* Fun, engaging, challenging and rewarding environment \n\n\n<br/><br/>\nJob requirements \n\n\nWhat are the Top 5 Qualities of someone that is successful at this role:\n\n1) Self-Motivated individual that over-achieves goals set for you and your department.\n\n2) Fast learner that can understand that complex service we manage, to best serve the homeowner.\n\n3) Resilient and positive attitude while handling many difficult interactions with homeowner.\n\n4) Tech wizardry to efficiently useโฏย CHAT,โฏEMAIL,โฏPHONEโฏand client database tools seamlessly\n\n5) Strong passion for customer success and pride on resolution of homeowner concerns\n\n\n\nPlease visitโฏhttps://spectrumam.com/careersโฏfor a visual description of the role and benefit details. \n\nโฏ \n\n\nThis position pays $15.00 per hour\n\nยท Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and remotely based on the role, requirements of the business, and preference of the employee.\n\nยท Recognized as Best Places to Work 14 years in a row!\n\nยท Fastest Growing Company - Fast Track 50 in 2020.\n\nยท San Antonio-based homeownersโ association management company.\n\nยท Privately-owned with 20 years in business.\n\nยท Work / Life balance.\n\nยท 5 weeks of PTO to allow for rest, travel, family, and your hobbies.\n\nยท 40 paid hours per year for community service activities.\n\nยท Internal Learning and Development Management System.\n\nยท Full suite of benefits includes: Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.\n\nยท Free medical clinic in-house (in San Antonio office โ virtual appointments for other offices).\n\nโข Well-structured career track plan with a 6-month review for compensation increase based on performance\n\n\n\n\n\nSpectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process.โฏIf you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you well if we see a solid match to the position.โฏ \n\nโฏ \n\nIf there is a good match and you continue through the process, please be prepared for detailedโฏandโฏmultiple steps.โฏThis couldโฏincludeโฏaโฏscreening interview, department interview,โฏpanel interview, employment verificationโs and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.โฏโฏ \n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Excel, Medical and Non Tech jobs that are similar:\n\n
$75,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Antonio
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