Customer Service Professional with extensive experience in customer success and support across banking, operations, and business development roles. Demonstrates a deep understanding of customer lifecycle management, conflict resolution, and personalized support strategies.
Proven ability to enhance customer satisfaction, retention, and engagement through effective communication, proactive problem-solving, and data-driven insights. Skilled in cross-functional collaboration, process improvement, and performance metrics tracking to ensure exceptional service delivery and continuous improvement.
Committed to fostering strong customer relationships and delivering tailored solutions that drive loyalty and long-term success.
| ๐ Nationality | ๐ณ๐ฌ Nigeria |
| ๐ก Residency | ๐ณ๐ฌ Nigeria |
| ๐ Location | ๐ณ๐ฌ Nigeria |
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rok.co/@zolawunmi |
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| Skilled in | customer support microsoft office hobspot lemlist freshdesk google product knowledge empathic multitasking collaboration time management trello asana monday com zoom calendly apollo zapier |
| Fluent in | english |
| Preferred timezone | +1, |
| Preferred annual pay (min) | $25,000/year |
| Preferred hourly pay (min) | $15/hour |
| Last seen | 1 year ago |
| Signed up | 1 year ago |
| Badges |
๐ฉโ๐ป Remote worker ๐ Early adopter |
2022 - Now: business development manager @ wanb integrated services ltd
2020 - 2022: operations manager @ ramat global resources ltd
2016 - 2019: consumer banker @ first city monument bank
2009 - 2014: bsc.ed economics @ university of ilorin