As a Quality Assurance Specialist in Financial Crime Customer Support with nearly 6 years of experience, I combine strong communication and problem-solving skills with expertise in fraud prevention, compliance, and risk management. I focus on improving customer interactions and operational processes to ensure top-notch service and security. My skills include monitoring support interactions for compliance, analyzing customer inquiries to enhance service, identifying process gaps, conducting audits, and training teams on financial crime risks and best practices.
| ๐ Nationality | ๐ต๐ฐ Pakistan |
| ๐ก Residency | ๐ต๐ฐ Pakistan |
| ๐ Location | ๐ต๐ฐ Pakistan |
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rok.co/@zaidiq780 |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support customer service quality assurance fincrime support team management training communication skills problem solving time management |
| Fluent in | englishurduhindipunjabi |
| Preferred timezone | 0,+1,+2,+3,+4,+5,+6,+7,+8,+9,+10 |
| Preferred annual pay (min) | $15,000/year |
| Preferred hourly pay (min) | $5/hour |
| Last seen | 9 months ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐ Early adopter |
2024 - Now: Quality Assurance Specialist @ Mindbridge
2020 - 2024: Fincrime Support Specialist @ Mindbridge
2020 - 2020: Backend Support Executive @ Abacus Consulting
2018 - 2020: Store Incharge @ Subway
2019 - 2023: BS. Space Science @ University of Punjab