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@zaidiq780

Remote worker with 8+ years of experience - Last seen ago

As a Quality Assurance Specialist in Financial Crime Customer Support with nearly 6 years of experience, I combine strong communication and problem-solving skills with expertise in fraud prevention, compliance, and risk management. I focus on improving customer interactions and operational processes to ensure top-notch service and security. My skills include monitoring support interactions for compliance, analyzing customer inquiries to enhance service, identifying process gaps, conducting audits, and training teams on financial crime risks and best practices.


Skilled in customer support customer service quality assurance fincrime support team management training communication skills problem solving time management 
Fluent in englishurduhindipunjabi
Preferred timezone 0,+1,+2,+3,+4,+5,+6,+7,+8,+9,+10
Preferred annual pay (min) $15,000/year
Preferred hourly pay (min) $5/hour
Last seen 9 months ago
Signed up 1 year ago
Badges ๐Ÿ‘จโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2024 - Now: Quality Assurance Specialist @ Mindbridge

2020 - 2024: Fincrime Support Specialist @ Mindbridge

2020 - 2020: Backend Support Executive @ Abacus Consulting

2018 - 2020: Store Incharge @ Subway

Education

2019 - 2023: BS. Space Science @ University of Punjab

5ms