My name is Youssef Maihoub, I am 26 years old. Dynamic Customer Relations Specialist with 3+ years of experience supporting global clients across e-commerce, travel, and tech industries. Skilled in escalation management, multilingual communication (English & German), and team training, consistently achieving 94โ95% customer satisfaction and improving onboarding efficiency by 15%. Experienced in using CRM tools like Zendesk to handle complex inquiries, payments, returns, and complaint resolution. Strong background in conflict resolution, data reporting, and process optimization. Passionate about delivering exceptional remote support while fostering customer loyalty and team growth.
| ๐ Nationality | ๐ช๐ฌ Egypt |
| ๐ก Residency | ๐ช๐ฌ Egypt |
| ๐ Location | ๐ช๐ฌ Egypt |
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rok.co/@youssef_maihoub |
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sdfljasfjkhsdfajsf โญ๏ธ Upgrade to Premium to contact |
| Skilled in | customer support office365 excel |
| Fluent in | germanenglisharabic |
| Preferred timezone | +3 |
| Preferred annual pay (min) | $15,000/year |
| Preferred hourly pay (min) | $9/hour |
| Last seen | 5 months ago |
| Signed up | 1 year ago |
| Badges |
๐จโ๐ป Remote worker ๐จ Maker ๐ Early adopter |
4/2024 - 2/2025: Customer Service Representative @ IGT Solutions (Lufthansa)
4/2023 - 1/2024: Customer Service Associate @ Amazon.de
12/2022 - 4/2023: Cumstomer Service Associate @ Airbnb
1/2025 - Present: Customer Service Associate @ Mindy Support
1/2024 - 4/2024: Subjecct Matter Expert @ Amazon.de
10/2024 - 1/2025: Berlin Brands Group
9/2017 - 6/2021: Linguistics @ Al-Alsun Faculty