Customer Service & Digital Marketing Specialist with 10+ years of experience driving service excellence and ROI for global brands like Uber, Lalamove, and Genex Infosys. I specialize in delivering top-tier customer experiences and building data-driven marketing campaigns across Google Ads, Meta, and programmatic platforms. Skilled in CRM tools (Zendesk, HubSpot), marketing automation (Mailchimp, Zapier), and campaign analytics (CTR, ROAS, A/B testing). Passionate about solving problems, optimizing performance, and growing brands with smart strategies.
| ๐ Nationality | ๐ง๐ฉ Bangladesh |
| ๐ก Residency | ๐ง๐ฉ Bangladesh |
| ๐ Location | ๐ง๐ฉ Bangladesh |
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rok.co/@yeasinarafatmarjuk |
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| Skilled in | customer service customer experience digital marketing google ads meta ads programmatic advertising crm zendesk hubspot mailchimp zapier a b testing conversion optimization performance marketing roas cpa ctr email marketing marketing automation remote support virtual assistance campaign management data analytics project management trello asana |
| Fluent in | englishbengali |
| Preferred annual pay (min) | $20,000/year |
| Preferred hourly pay (min) | $5/hour |
| Last seen | 5 months ago |
| Signed up | 6 months ago |
| Badges |
๐จโ๐ป Remote worker |
2023 - Now: Marketing Strategist @ Tech Scorpio
2022 - 2025: Customer Service Manager @ Lalamove
2018 - 2022: Customer Experience Manager @ Uber
2011 - 2014: BBA @ IUBAT