Remote worker with 5+ years of experience - Last seen 1 year ago

Dedicated and results-driven Customer Service Representative with a proven track record of delivering exceptional support to diverse customer bases. Possesses excellent problem-solving skills, ensuring timely and effective resolutions to complex issues.

A passionate and empathetic professional with expertise in handling both happy and angry customers, consistently providing personalized solutions that exceed expectations.

Achievements:
- Consistently met or exceeded monthly customer satisfaction targets, with a peak rating of 95%.
- Successfully resolved 99% of customer complaints on the first call, reducing escalation rates by 30%.
- Implemented process improvements that increased efficiency by 25% and reduced average handling time by 15 minutes.
- Received the "Customer Service Representative of the Quarter" award for outstanding performance and dedication to customer satisfaction.

🛂 Nationality	🇳🇬 Nigeria
🏡 Residency	🇳🇬 Nigeria
📍 Location	🇳🇬 Nigeria
Remote OK	rok.co/@wilsonqueen
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Skilled in	machine leaning js python database utilities empathy flexibility adaptability communication skills time management customer support critical thinking software proficient
Fluent in	english
Last seen	1 year ago
Signed up	1 year ago
Badges	👩‍💻 Remote worker 🎖 Early adopter