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@vhenneberry

Remote worker with 12+ years of experience - Last seen ago

As an aspiring UX/UI Designer I have gone through all sorts of roles of support to hear about and directly experience products so that I may help other companies make the best of what they offer. I have worked my way from the bottom of customer support, all the way to Quality Review Specialist. A few companies I've worked for as a contracted employee are Google, and Robinhood LLC and as a direct employee of Thirdlove. I've learned how to assist customers with technology, finances, account management, software/app issues, and show up as an advocate for customers and clients. In addition to my customer service experience, I've also taken on the role of stand-in supervisor assistant on previous teams when needed, I've trained other peers and agents in new tasks or newly created processes to make their jobs easier and more efficient.


Skilled in zendesk jira customer support quality review leadership data figma google microsoft android ios discord slack teams collaboration communication written communication saas start up data entry phone chat collaboration training compassion empathy 
Fluent in english
Preferred annual pay (min) $50,000/year
Preferred hourly pay (min) $23/hour
Last seen 2 years ago
Signed up 2 years ago
Badges ๐Ÿ‘ฉโ€๐Ÿ’ป Remote worker

๐ŸŽ– Early adopter

Employment

2023 - Now: Medical service coordinator @ Optum Serve

2019 - 2022: Social Media Quality Analyst @ Robinhood LLC (SRP Support)

2018 - 2019: Customer Service Expert @ B-glowing

2017 - 2018: Fit Stylist/CX Associate @ Thirdlove

2014 - 2017: Customer Support Tier 1 @ Google/Milestone Technologies

Education

2023 - Now: UX/UI Design @ Coursera

2006 - 2009: High School @ Paradise High School

5ms