Remote worker with 21+ years of experience - Last seen 2 years ago

An ambitious individual with extensive Leadership proficiency and team handling experience of 8+ years out of 16 years of professional career with more than 10 years in SAAS industry.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Thrives well in high-pressure and fast-paced situations.

Contribution towards Client success:
Develop healthy client relationship - Reviewing the client feedback time to time and strategize ideas to ensure that the client gets the best service to enhance their satisfaction.
Conduct client-focused Quarterly Business Reviews and measure performance against the pre-set business metrics.
Efficiently plan and prioritize client requisites and follow up in a timely fashion.
Enhance client training modules to make it easier for them to take advantage of our product which drives adoption.
Foresee and identify the expansion, upsell and cross-sell opportunities and partner with sales to close such deeds.
Understand the demand of your clients and act as the voice of the customers internally and finding the best way to represent customers' preferences in the context of the company's overall vision.
Act as the liaison with the technical team, accounting teams and other areas of the business to ensure the best of client satisfaction by paying attention to feedback on the product while also gathering insights on the overall experience of using the product
Contribution towards Employees:
Manage, motivate and develop team of Product consultants
Perform coaching sessions and deliver feedback on quality of strategic client interactions
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Conduct structured, bi-weekly 1:1s with team members to review client priorities, projects, performance objectives and goals
Determine team member's goals and assignments based on strong knowledge of individual's strengths, opportunity areas and interests Coordinate and assign recourses for strategic client-facing tasks Manage day-to-day operations of team through real-time management.
Managed schedules, accepted time off requests and found coverage for short shifts.
Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
Minimize resource and time losses by addressing employee or production issues directly and implementing timely solutions. Achieve high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment
Contribution towards Operational Improvement/Advancement:
Mentoring - Bridge between training team and service delivery to ensure smooth mentoring of new hires to be independent. Onboarding of new ATL/TL – Mentor new leaders to get grip of how to drive numbers/work with their teams.
Business owner of chat process - Implementing new ways tp drive efficiency and promote different mediums of client interaction. Conduct interviews with candidates and make hiring decisions to fill open positions
Reporting – Work with Support ops team to automate several reports. Create and maintain dashboards with key metrics
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies

🛂 Nationality	🇮🇳 India
🏡 Residency	🇮🇳 India
📍 Location	🇮🇳 India
Remote OK	rok.co/@veneela
LinkedIn	sdfljasfjkhsdfajsf ⭐️ Upgrade to Premium to contact
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Skilled in	leadership data analytics customer service coaching performance management client servicing cvent event management salesforce crm user acceptance testing stakeholder management data driven crtical thinking driving innovation creative spirit
Fluent in	englishteluguhindi
Preferred timezone	-5,+6
Preferred annual pay (min)	$80,000/year
Preferred hourly pay (min)	$50/hour
Last seen	2 years ago
Signed up	2 years ago
Badges	👩‍💻 Remote worker 🎨 Maker 🎖 Early adopter